Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

Team,

I have booked a ticket from Hyderabad (MGBS) to Vijayawada through APSRTC ONLINE (with login GBETHA) on the date of 29/09/2011. Journey date is[protected]. But Due to Telangana Bund this service has been canceled. While I have contacted customer care i got the information that the money will credit to my account. For that they suggested to send a mail to "online.[protected]@apsrtconline.in" 4 times I have sent mail to this mail address. But till now i haven't got my money back. At least i haven't got any reply from APSRTC.

Please find the attached image copy of my ticket.
Please do needful.

Thanks & regards,
Gangadhar Betha.
[protected].

Dear Sir
Subject: Complaint regarding smoke pollutant of APSRTC Bus (No: AP11-Z 4087)-reg

To your kind perusal, I inform you that we have noticed that APSRTC Bus (No: AP11-Z 4087) has been producing lot of noxious dense smoke through it's exhaust in the bandhar road at 2:00PM on 05/11/2011 in Vijayawada. Really, It has produced the smoke to the extent in which one can not able to view the road. So, it blocks the view of other vehicle drivers who are coming behind that bus. I had to drive my bike behind that bus in a heavy traffic for an hour, experiencing worsen than hell. It seems the driver was not bothering about public and environment. It is also so pathetic to know that the RTC authority has allowed that bus to run on road. I feel It is their negligence. It affects our generation and ecosystem and may cause some new lethal diseases to the public community. Kindly take stringent action to protect our self.

Citizen of India
[protected]

Respected sir,

Due to telangana bandh the below mentioned bus was cancelled, but money not yet refund.
SERVICE N.O : 2672 / LGPY - KKD(KMM)
Date of Journey:[protected]

I have sent a mail to [protected]@apsrtc.gov.in, and I have submitted a letter to station manager, mahatma gandhi bus station, hyderbad on 16.10.2011. No response.

Here i am enclosing the bus ticket

On Sat, Oct 15, 2011 at 6:30 PM, APSRTC E-ticket <[protected]@abhibus.com> wrote:



E-Ticket/Reservation Voucher

Ticket Number : 4903671 Date of Journey : [protected]
Service Code/Name : 2672 / LGPY - KKD(KMM) Service Category : SUPER LUXURY
From Place : KPHB COLONY To Place : KAKINADA
Pickup Point : KPHB COLONY Time of Departure : 20:45

Platform Number : -- Payment Gateway : HDFC
No. of Seats : (Adults=1 Children=0)
Passenger Information
Name Seat No Age Adult/Child Gender
Sivaram chakradhar 18 29 Adult M

ID Card Type : PAN Card ID Card Number : ANLPG6340B
Fare Details ( In Rs. )
Basic Fare : 407.00 Reservation Fee : 5.00
Toll Fee : 0.00 Service Fee : 11.00

Total Fare ( Rs. ) : 423
Important
The seat(s) booked under this ticket is/are not transferable.
This e-ticket is valid only for the seat number and bus service specified herein.
This e-ticket has to be carried by the passenger during the journey along with an original photo ID Card of the passenger whose name appears above.
Please keep the ticket safely till the end of the journey.
Please show the ticket at the time of checking.
Corporation reserves the rights to change/cancel the service category.
BOOKING/CANCELLATION of tickets can be done before 1 hour of the scheduled departure of the service only.
Free travel in city buses(except A/C buses) before 2Hrs. of departure time and after 2Hrs. of arrival time.

Booked By Sivaram chakradhar Gontina (gsrcd19) Printed On : 15/10/2011 18:30:43
Booked On : 15/10/2011 18:30:43

Ticket Number : 4728557 Date of Journey : [protected]
Service Code/Name : 5068 / (BHEL)ASK - RPR Service Category : SUPER LUXURY
From Place : AMEERPET To Place : NELLORE
Pickup Point : AMEERPET Time of Departure : 21:20
OB Ref.No : O_626938 Time of Arrival : 09:00
Payment Gateway : EBS

The bus was cancelled by APSRTC. but i have not get my money back till now

I have booked ticket from chittoor to bangalore. I forgot to carry ID card which i have mentioned in that ticket but i am having some other ID proof and the other people also having ID proofs which are listed in the ticket. but conductor didn't allow those proofs and he canceled the ticket.
They have clearly written in ticket that
" This e-ticket has to be carried by the passenger during the journey along with an original photo ID card of the passenger whose name appears above"
So anybody's ID card was OK. and It can be any photo ID card..It is not mentioned anywhere that you should carry the same proof which you have provided.

HI
This is Swetha , am a software professional I very often travel from Bangalore to Nellore and vice verse with my 5 yrs old kid in super luxury .
Every time I travel in that bus my 5 yrs kid suffer a lot with bed bugs ,
She is getting rashes and she wont sleep because bed bugs and the next day she is getting fever because of rashes. She is suffering with this kind of problem in APSRTC buses only when I travel in other private buses she is comfortable.

It is becoming very difficult to travel in APSRTC.
Please clean the bus and spray some medicine to avoid bed bugs at least twice a month .
I hope the authorities will take the necessary action as soon as possible.

Thanks & Regards
Swetha

Dear Sir,
We, the four of our cousins booked 5 plots in one of the ventures plotted by APSRTC Welfare association, Hyderabad. Booking had done in the month of Jan-Feb, 2008. About Rs. 750000/- was given for the booking of all 5 plots. At that time we have received only the receipts from APSRTC WA for the amount given to them. Later they could not process the layout properly and no banks were ready to give the loans on the property. hence we decided to withdraw our proposals and asked APSRTC WA to return our deposited amount and inssued a letter to APSRTC WA regarding this. this happened in the month of May 2010. They agreed to return the mony in coulple of months. Till date we have not received single rupee from them. on top of that they are not responding to phone calls and even not available at their offices. Only available office staff are not giving any information about their superiors. At this point, can you please advice how to get our money back. can i approach consumer court for assistance.

My contact details:
Email: [protected]@yahoo.com
Mob: [protected]

Dear sir,


I want to inform u that, the rtc employee who is driving the bus 113 I/M( from morning 8.25, it will start from boduppal, and 11.15 from boduppal) boduppal to mehdipatnam,
driver is not stopping the bus in Uppal junction, every 113 bus will stop in that stage, but the I/M bus is not stoping the driver in stage, when i told him to stop he is creating nonsense nd behaving very rude.

Kindly do the needfull help and solve the issue as early as possible.


Thanking You,

Hi,

This is Bharath.

I donno who prepared the schedule for 20P and 40 numbered route buses in hyderabad,schedule is really really very bad.

6 buses will come at a times and suddenly 20p/40 buses will not come for atleast 45 min and more.

Many times I waited for 20p near birla temple for about 1hr.During 9.15 to 10.15 there are no buses. also from 8.15 to 8.50 PM also.. at a time 7 buses came from 8.55 PM to 9.05PM

pls.. make a correct schedule for these buses.. this is really ridiculous.

Hi,
I booked a ticket Online from Anantapur to Bengaluru for 15th Aug 2011. Then i cancelled it on 10th August 2011. It showed i will get 216/- refund within 5 working days, but its not yet credited to my account. please look into this issue and make sure that i get the refund.

Thank you
Siva Sagar Jagga

Dear Sir,

I wish to complaint against a male conductor Bus. No.8485,Rout No.8A Metro express from Ranigunj depot.Secunderabad.

The said male conductors whose doing in the second shift on the above said rout, yesterday when I got in to his bus from Boards club stage I saw the two gents are sitting in the ladies seat. they look like illiterate people, I requested them to give seat for me as this seat is belongs to ladies. Those people were so stubborn and they are not getting up from the seat. I am carrying child in my hand. So I requested the said conductor to help me to get the seat from those gents.
But to my surprise the conductor is scolding me instead of asking the gents to get up and give seat for me. This made me very angry and I fought with that conductor and he is giving so irresponsible answer to me.

So, I request the authorities of Ranigunj depot to take an immediate action against the said conductor and also request you the authorities to train the male/female conductors to not only for issuing tickets and also they must have courage to speak to the male passengers who occupies the ladies seats. And also train the male/female conductors how to behave with the passengers.

APRTC IS THE WORST MAINTAINED GOVERMENT ORGANISATION IN AP.THE BUS RENEWAL OR ISSUE OF NEW PASSES TO STUDENTS OR WORKING PEOPLE IS A COMPLCATED.THE RATHI FILE BUS PASS SECTION IS WORST WITH NO PROPER INSTRUCTIONS OR GUIDE TO NEW AND ELDERLY....IT IS A HAVOC THERE WITH NO BOARDS OR GUIDANCE.ONLY GOD AND RTC KNOW WAHT THEY ARE DOING.

I have booked APSTRC Garuda Bus ticket on June 17th 2011 from Tirupathi to Bengalure..the bus was to start @ 4:00 PM. after waiting for over an hour , to my shokcing I was said that service for the bus was stopped from past 3 days..and I was able to find out only when i met the manager.
I borded KASRTC bus and went to Bengalure..one part of the story
Now second part starts with refund of the ticket..I was scharged 748 rs for two tickets ( Ticket No : 1568535) inclusive of 18 Rs service charges. when I called up their No for refund they asked me to mail to
online.[protected]@apstrconline.in , whith the ticket datils.. ( which I have sent it on June 17th Itselt , reply for the mail awaited till today ). And from the day I had called almost 20 times to them every time I call I get the same repply we will chech and we will get back to you tomrrow. This has been the issue from past 20 days..I am fed up of this.
While lodging this complaint I have called them up and the smae reply.. we will call you tomorrow.

Hope some one looks into this matter,

I boarded a bus from Chennai to Anantapur without a ticket print, instead I had that in my mobile, which I reserved for much earlier. To my surprise, the conductor was not even keen to look at the ticket message in my mobile.
He was just reiterating that I need a printout of the ticket. I tried to explain him that what ever information the ticket carries was in my message.
I pity that in a technologically advancing country like ours' we are still hanging on to the stupid old paper proofs.
Then I went to APSRTC help center in Koyambedu Bus Terminus in Chennai to seek help. I requested them to provide me with a ticket, on showing my message. They laughed at me, telling that a ticket is needed, but not a mobile message.
When our government institutions are in such ignorant situation and turning a blind eye to the technology, WHY ARE WE BEING FORCED TO SEE AWARENESS ADS, PROGRAMS AND MAILS ON NATURE LIKE "SAVE PAPER, SAVE TREE, SAVE EARTH" !!!

HI Sir,

This is regarding Bangalore to allagadaa and allagadaa to Bangalore bus service.
Yesterday i came from allagadaa to Bangalore.
Bus details:6557 NDL-BNG.
Ticket Number:2424405
Date of journey:[protected]

The problem was bus should arrive at allagadda depot at 9:00pm ,but yesterday it was late by 25 min.
reason for delay is in between from nandyal to allagadda they were filled with huge luggage.even in allagadda also they increased some more luggage.
i do not know is this really passengers bus or luggage bus.finally it was started from allagadaa around 10 pm.it was almost one hour time difference compared to original start.after they reach near to Bangalore they stopped for luggage removal almost 40 min.

we were spending almost 322 rs for bus fare.minimum maintenance was not there in that bus.no seat is comfort even all windows all blocked. because of heavy luggage bus top was almost damaged.how APSRTC people running this bus with out checking all these minimum things.

with all these troubles i reached Bangalore with out sleeping and delayed by 2 and half hours.

Please look into this issue.other wise one day people will not travel in this APSRTC.

We travelled in APSRTC service No. 5268 on 29 June from Vinjamur to Hyderabad with a reservation seats 1&2 vide reserved ticket No. 2478046/HV62342. While getting down at our point i.e; 'Mytrivan' stop my observed that she lost her gold ear stud (one number) which values approx. Rs. 5000/-. in the bus itself.As she observed just about getting down there was no much time to make detailed search. In a hurry and confussion we neither noted the telephone/cell numbers of the conducter/driver nor given ours. We therefore request that it is found by the conductors/drivers or by any others mya please inform us to the following telephone numbers.[protected] cellNo.[protected]. The concerned staff may also please be kept informed.
Thank You
M S R MURTHY
G8,PRABHAVA APTS, YELLAREDDYGUDA,
HYDERABAD

Myself Sanath Aged 27, I had a journey between BHEL(Hyderabad) and RAJAHMUNDRY on 21st June 2011. The following are the detials of the bus:

BUS No : AP 28 Z 4343
Service No : 2628
Route : BHEL to Kakinada
Bus DEPO : Kakinada

APSRTC buses are worst. Bus Started 1hour late due to the water leakage in radiator. In the middle of the journey bus got breakdown at 3:00 a.m. at suryapet. But nobody is there to help us. We tried to call to DEPO people about the issue but there was no proper response from them, one person replied that he is not an officer, he is a contract employ and his duty is just taking complaint and reporting to the officers. We are struggled for two hours in Suryapet. After that bus driver took us to Khammam and there he talked to the Khammam Depo people and some how they arranged another bus. Because of these reasons we got late for 5 hours. Just imagine that worst journey. Like this I had many experiences with our great APSRTC buses. From that day itself... I lost trust on our buses. Its better to prefer other buses.

APSRTC aim is to get the money... they don't care about the customers.

Could any know this?

Complaint regarding : APSRTC (Garuda) Service No: 3877 (Bangalore - Vijayawada) on 11 June, 2011 ( 09:00 PM)

I have booked ticket for my cousin (written SSC, came to bangalore for Polytechnic College Enqiry) with my PAN card as id proof.
When we entered the Bus, One of the Driver asked to show e-ticket printout and id proof.
Then he had a look and said that you booked ticket on your name, not valid for your cousin and not going to allow to get into the bus until and unless show id proof for my cousin OR Super visor (APRTC) sign on the ticket and you can ask the Super visor near to that bus.

Finally they listed to the Driver what he said, use less.

My Query is: Process followed by the Either Driver/Super visor are correct ?
I lost Rs: 755/- because of this as i don' t have time to cancel and my cousin doesn't have any id proof as doesn't has.

Let me know guys if any one faced similar issue, how it was resolved. Is there any way to ESCALATE this kind of issue(s) to the higher level?

Awaiting for quick response.

Thank you in advance.

RamaRao
e-mail : [protected]@yahoo.co.in

RESPECTED SIR,
I a.v.narasingarao inquired for the apsrtc tickets on[protected] for the next day upto hyderabad in apsrtc bus at any time than the respected clerk responded n said a lie that there are no available tickets for the[protected] and there is no possibility of booking the tickets but in reality there many available tickets in online service. again i went to the counter by 7.45 a.m. in the[protected] and asked the respected officer in the enquiry he responded and said come ata 9.00 a.m. and i went there by 9.a.m. and asked for the tickets than the clerk of apsrtc responded and said the tickets completed in the morning itself. when I asked for the tickets one day before when there is a availability he said no available tickets and[protected] he is saying that the tickets were completed.

Respected Sir/Madam,
We are Not Getting Pension From last 4 years.
Earlier We Used to get Pension From Post office. But we desired to get pension From Bank.
As PPO file missing we are not getting pension.

PPO Number :6209
Pensioner Name :Patil Hari Bai. W/o Late P. Gnanoba Rao.

Please Sir Kindly Look In To This Matter. And Find Out Where PPO is.
Contact no. [protected]