Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

I have booked APSTRC Garuda Bus ticket on June 17th 2011 from Tirupathi to Bengalure..the bus was to start @ 4:00 PM. after waiting for over an hour , to my shokcing I was said that service for the bus was stopped from past 3 days..and I was able to find out only when i met the manager.
I borded KASRTC bus and went to Bengalure..one part of the story
Now second part starts with refund of the ticket..I was scharged 748 rs for two tickets ( Ticket No : 1568535) inclusive of 18 Rs service charges. when I called up their No for refund they asked me to mail to
online.[protected]@apstrconline.in , whith the ticket datils.. ( which I have sent it on June 17th Itselt , reply for the mail awaited till today ). And from the day I had called almost 20 times to them every time I call I get the same repply we will chech and we will get back to you tomrrow. This has been the issue from past 20 days..I am fed up of this.
While lodging this complaint I have called them up and the smae reply.. we will call you tomorrow.

Hope some one looks into this matter,

I boarded a bus from Chennai to Anantapur without a ticket print, instead I had that in my mobile, which I reserved for much earlier. To my surprise, the conductor was not even keen to look at the ticket message in my mobile.
He was just reiterating that I need a printout of the ticket. I tried to explain him that what ever information the ticket carries was in my message.
I pity that in a technologically advancing country like...

HI Sir,

This is regarding Bangalore to allagadaa and allagadaa to Bangalore bus service.
Yesterday i came from allagadaa to Bangalore.
Bus details:6557 NDL-BNG.
Ticket Number:2424405
Date of journey:[protected]

The problem was bus should arrive at allagadda depot at 9:00pm ,but yesterday it was late by 25 min.
reason for delay is in between from nandyal to allagadda they were filled with huge luggage.even in allagadda also they increased some more luggage.
i do not know is this really passengers bus or luggage bus.finally it was started from allagadaa around 10 pm.it was almost one hour time difference compared to original start.after they reach near to Bangalore they stopped for luggage removal almost 40 min.

we were spending almost 322 rs for bus fare.minimum maintenance was not there in that bus.no seat is comfort even all windows all blocked. because of heavy luggage bus top was almost damaged.how APSRTC people running this bus with out checking all these minimum things.

with all these troubles i reached Bangalore with out sleeping and delayed by 2 and half hours.

Please look into this issue.other wise one day people will not travel in this APSRTC.

We travelled in APSRTC service No. 5268 on 29 June from Vinjamur to Hyderabad with a reservation seats 1&2 vide reserved ticket No. 2478046/HV62342. While getting down at our point i.e; 'Mytrivan' stop my observed that she lost her gold ear stud (one number) which values approx. Rs. 5000/-. in the bus itself.As she observed just about getting down there was no much time to make detailed search. In a hurry and confussion we neither noted the telephone/cell numbers of the conducter/driver nor given ours. We therefore request that it is found by the conductors/drivers or by any others mya please inform us to the following telephone numbers.[protected] cellNo.[protected]. The concerned staff may also please be kept informed.
Thank You
M S R MURTHY
G8,PRABHAVA APTS, YELLAREDDYGUDA,
HYDERABAD

Myself Sanath Aged 27, I had a journey between BHEL(Hyderabad) and RAJAHMUNDRY on 21st June 2011. The following are the detials of the bus:

BUS No : AP 28 Z 4343
Service No : 2628
Route : BHEL to Kakinada
Bus DEPO : Kakinada

APSRTC buses are worst. Bus Started 1hour late due to the water leakage in radiator. In the middle of the journey bus got breakdown at 3:00 a.m. at suryapet. But nobody is there to help us. We tried to call to DEPO people about the issue but there was no proper response from them, one person replied that he is not an officer, he is a contract employ and his duty is just taking complaint and reporting to the officers. We are struggled for two hours in Suryapet. After that bus driver took us to Khammam and there he talked to the Khammam Depo people and some how they arranged another bus. Because of these reasons we got late for 5 hours. Just imagine that worst journey. Like this I had many experiences with our great APSRTC buses. From that day itself... I lost trust on our buses. Its better to prefer other buses.

APSRTC aim is to get the money... they don't care about the customers.

Hi,

I have booked a bus ticket from Vijayawada to kphb (hyderabad) on 13/6/2011 which was supposed to start at 11. 45 AM in vijayawada. But till 12.45 PM, the bus was not kept on platform. Later when I checked with the enquiry people , they told me that the bus has to come from Auto Nagar and will be on its way, but it was not the case. Finally they have arranged my journey in an other bus which started in vijaywada at...

Could any know this?

Complaint regarding : APSRTC (Garuda) Service No: 3877 (Bangalore - Vijayawada) on 11 June, 2011 ( 09:00 PM)

I have booked ticket for my cousin (written SSC, came to bangalore for Polytechnic College Enqiry) with my PAN card as id proof.
When we entered the Bus, One of the Driver asked to show e-ticket printout and id proof.
Then he had a look and said that you booked ticket on your name, not valid for your cousin and not going to allow to get into the bus until and unless show id proof for my cousin OR Super visor (APRTC) sign on the ticket and you can ask the Super visor near to that bus.

Finally they listed to the Driver what he said, use less.

My Query is: Process followed by the Either Driver/Super visor are correct ?
I lost Rs: 755/- because of this as i don' t have time to cancel and my cousin doesn't have any id proof as doesn't has.

Let me know guys if any one faced similar issue, how it was resolved. Is there any way to ESCALATE this kind of issue(s) to the higher level?

Awaiting for quick response.

Thank you in advance.

RamaRao
e-mail : [protected]@yahoo.co.in

RESPECTED SIR,
I a.v.narasingarao inquired for the apsrtc tickets on[protected] for the next day upto hyderabad in apsrtc bus at any time than the respected clerk responded n said a lie that there are no available tickets for the[protected] and there is no possibility of booking the tickets but in reality there many available tickets in online service. again i went to the counter by 7.45 a.m. in the[protected] and asked the respected officer in the enquiry he responded and said come ata 9.00 a.m. and i went there by 9.a.m. and asked for the tickets than the clerk of apsrtc responded and said the tickets completed in the morning itself. when I asked for the tickets one day before when there is a availability he said no available tickets and[protected] he is saying that the tickets were completed.

Respected Sir/Madam,
We are Not Getting Pension From last 4 years.
Earlier We Used to get Pension From Post office. But we desired to get pension From Bank.
As PPO file missing we are not getting pension.

PPO Number :6209
Pensioner Name :Patil Hari Bai. W/o Late P. Gnanoba Rao.

Please Sir Kindly Look In To This Matter. And Find Out Where PPO is.
Contact no. [protected]...

Hello Sir,

This is complaint against APSRTC (Andhra Pradesh Road Transport Corporation) service.

We have booked ticket from SR nager (Hyderabad) to Khammam (Super luxury) for service 8806 to travel on date 27/05/2011 through APSRTC online reservation counter at Ammerpet in hyderabad.

Bus Scheduled departure was at 07.45 AM.

When we arrived at SR nager bus stop at 07.35 am and waited for 2 hours for bus, later enquired in SR nager (Hyderabad) enquiry counter, it has been told that bus service for which ticket has not in service.

we have cancelled our trip. try to contact APSRTC employees but Nobody has clear answer and nobody replies to our calls.

we wasted out time and money.

Thank you.

Regards,
Hari krishna.

Hi Sir,

I have boarded A/C Bus from Hitech city to Dilsukhnagar on 25th May 2011 at 8:20 PM (20:20). I have taken combination ticket and gave RS. 100/- Conductor did not give any change and wrote something on the back of the ticket. When I ask for the change she said she gave the change already and claims that it is only combination which she wrote.

Ticket No.[protected],[protected]Rs.10 of 2 Nos).

I am attaching the ticket files for your reference.

Naresh
Mob: [protected]

I have booked a ticket in APSRTC online portal. The portal went down after my booking of the ticket. I contacted the bus depo for information to cancel my ticket as the online portal was not working for which i couldnt find any solution. The solution given by them was there is no solution.

After the portal was working after few days i learned to my surprise that all the previous data has been deleted.

How is this acceptable ?
I need my money refunded.

Please find the ticket attached.

Respected Sir,

I am Madhavi(Software Engineer) facing the problem on every day while going and coming from the office. I am staying at West Mared pally, Secunderabad. My home is near to St. Anny's school. Bus stop is 26.
Every day I am waking from my home to signals near to the Sangeeth Theatre, because of drivers not stoping in the bus stop. At night time also they are not stoping and saying that there is no stop for 26N. But here it is mensioned that all 26's and some of the 49's are stoped here. Yesterday(14th May, 2011, 8:00PM) Night I had traveled from Paradise to West Mared Pally(Sec), Bus no AP 10Z 5510. He(Driver) is saying that there is no stop at all. And he is saying that don't you are an educated or not. Then why the bus stop is having that board? Please take the action and provide the bus facility for all who are commuted from here to Secunderabad Bus stop.

Thanking you Sir,
Madhavi(Software Engineer)
D/0 District Sessions Judge
Secunderabad
West Mared Pally

i HAD CANCELLED MY TICKET ON 30TH MARCH, STILL I DIDNOT GOT REUMBERSMENT.5 TIMES GIVEN COMPLAINT TO online.[protected]@apsrtconline.in. STILL I AM WAITIN FOR THEIR REPLY.NO ONE RESPONDED BY MY 5 TIMES COMPLAINT.MY TICKET DETAILS ARE GIVEN BELOW.

Ticket Number: 19329050 Stock No.: EB 80463109
Date of Journey: 02/04/2011OB Ref. No.: OB704134
Service Code/Name: 8034/MGBS-MNCLService Category: SUPER LUXURY
From Place: HYDERABAD MGBSTo Place: GODAVARIKHANI
Pickup Point: HYD MGBSTime of Departure: 21:30 Hrs.
Platform Number : 55-60PaymentGateway : HDFC
No. of Seats :2 (Adults=2 ; Children=0 )

Seat No/s :7,8

tkt no 1104449,
hebbal-hyderabad mgbs -1014(seat 6)
DOJ[protected],
hebbal-20:55.

i want to complaint about conducter..
firstly we don"t know that rtc e ticketing should have the print out..
then we entered the bus..and he asked print out..we showed the message..
he did n"t accept and we told him that we will get a print out..
he told that the bus will not wait..and we should pay him rs.800.
we said that why should we pay..and then the conducter shouted before all the travellers..
then hesitatingly paid rs.800..(thinking that we can complaint)..
please take action the conducter and please refund my extra rs.800 which i paid to the conducter..
my cell no.[protected].
landline::[protected]

date:[protected]
I requesting in bus depo manger secunderabad , AP28z. 192.this No. bus,
bus stoped incide the road,near ranigunj signal route No.7z time 3.25 and drinking the water i told pls take some infront of the signal, drink water ,bus driver and condoctor shouting, why i am driver , i am driving dont tell me, i told pls take bus side and tell me, driver is telling going let you go auto, i told no going let back traffic is jaming , not seeing the back side stoped bus inside the road,
pls tell your bus driver , more overing this bus driver,


army
maruti engle

30/04/2011
ONGOLE

TO,
A.P.S.R.T.C. DEPOT MANAGER
ONGOLE-523001
PRAKASAM DIST
ANDHRAPRADESH

Dear Sir/Madam,

Sub: ONGOLE to S.N.PADU BUS SEASON PASS FARE

I am regular passenger of A.P.S.R.T.C . S.N.PADU to ONGOLE from last 5 years .

5-6 months back charges were increased $7-8. then Season Pass chrge also increased $280-$320. After that the chare was decresed $8-7. But The season ticket charge is not
Decresing $320-280. Actually 10-15 members are coming from S.N.PADU to ONGOLE private jobs purpose regularly.Iam also working in a private organaisation .
So we are facing the problem for last 5-6 months .We are saying lot of times to season pass ticket counter. But the problem is not rectified.Please verify it.

Hope we will getting 20% less charges in season pass in coming days.

Thanking You Sir


Shaik . Gousia
EMail:[protected]@HOTMAIL.COM [protected]

There are somany services which won't maintain properly...I hate to say there are two buses belongs to MRKP depot from marakapur to Bangalore ....Two of them are worst in condition and there are bedbugs in the buses...we cant expalin the torcher of those buses...If it rains all the wanter will comes in side the bus...If APSRTC is maintaining the buses llike this then no need to blame praivate transport...Their only belife is the people will travel in those buses because there is no other facility to travel... They charge 350 rupees to bangalore and it won't worth 150 RS even...I am planning to put these thins in People Ombudsman and lock adalath for cheating the people like any thing.
Then on top of this the reckless behaviour of the drivers hurts us a lot....If we question them about the Bedbugs....the answer would be "We can't do any thing..Give complaint where ever you want"..It seems thier expectation is public is thier servents and they are not public servents.

Regarding worst online reservation of APSRTC. i have booked 3 tickets from bang to tirupathi @ marathahalli on 01/04/11 for next day(02/04) morning, and i choosen pickup point as KRPURAM, bus service number is 5119. I have reached the KRPURAM by 6.30 A.M. and waited for half an hour, bus came @ 7:05 and when we are trying to get in to bus, we were shocked, because conductor sold all the tickets and he said that i didn't received any reservation chart go and contact Majestic Apsrtc they will surely refund your amount.

We didnt understand what to do, so we back to home and contact Marathahalli branch, he gave a number and asked us to call, when we called to them the person said that sorry for inconvenience caused and ask us to lodge a complaint for refund amount.

on 03/04 at 6:30 p.m. we went apsrtc majestic. there the response of the employees are very worst, and they are not accepting their mistake completely and said that is network problem we wont refund your money, if you want to travel now we can arrange.

how can we go to tirupathi at that time, because of them we cancelled return tickets, rooms and all... they are simply saying if you want go you can go now otherwise your mony will be lost...

Actually first we asked refund if not we asked them to arrange tickets on another travel date i.e. on 21/04/11. They didnt agreed. Just we lodge a complaint and came back. till now no response..

this is the scenario we faced through apsrtc, see there response and attitude... we didnt travelled to tirupathi, we lost our money so finally its waste of our effort, money and time...

so guys dont prefer to travel through apsrtc service... they are worst...

i really dont belive complaing in this website doesnt workout. no tv entertaintment is provideded in any superluxury bus