Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

I am sorry to bring to the notice of Dilsuknagar Depot regarding non-stoppage of route Nos.90A, 100A and 100R at Ashta-lakshmi Temple which is a regular bus stop which is being skipped and takes a short-cut route to reach Dilsukhnagar/Secunderabad for the reasons known to operating staff/official working at Dilsukhnagar Depot. I am a regular commuter residing at Ashtalakshmi Temple Like me so many people are suffering. Pl.restore original route and allow these buses to pass through Ashtalakshmi Kaman and Temple.

It is very distressing to note that the operating staff/officer-in-charge of APSRTC Dilsukhnagar Depot in not observing the regular route map for Route Nos.90A, 100A/S and 100R. These buses are supposed to pass through Ashtalaxmi Kaman and take a turn towards temple before proceeding towards secunderabad/Dilsukhnagar. None of the RTC buses pass thro this stretch over one year for reasons best known to them. Pl.restore the original position and help commuters like me who are forced to walk one KM to reach nearest bus stop. I want information under RTI Act.

APSRTC Bus Drivers not stopping the busses at bus stop, which is near Punjab National Bank(Inside Lingampally)
The residents of the colony are facing problems to travel to and out of Lingampally.
And the bus stop exists on one side of the road, but no bus stop on the other side of the road.
The Bus Drivers hesitate to stop the bus on the other side even after multiple requests.
Plz consider this issue ASAP.
Thanks.
Satya.

Hi,

APSRTC bus service 222VB.

Route from Lingampally to Koti: There are copuple of services (222 - Metro & 127/222 Ordinary) present in this route.
From madinaguda to Cyber towers, they are collecting rs 8:00 (Metro) & rs 7:00 in ordinary.

But Miyapur1 depot started this new service 222VB(Both Metro & Ordinay) from Lingampally to VBIT park.
These buses Charging rs 11:00(in metro) rs 9:00(In ordinary). When we are asking the Conductors, they are not responding properly & not giving complain book also. Asking us to go & report to DM. Even they are not giving DM number or customer care no.

These sevices added two new unecessary stages & conductors doent have information.

222 & 127/222 Stages: Lingampally, Gangaram , Haffezpet, Kondapur/Kothaguda, Silparamam/Cyber towers

222vb: Lingampally, Ganagaramam, Allwyn Colony, Kondapur, Kothaguda, Silparamam, Cyber towers

This is too bad on two servicess having two different stages.


Thanks
Ramana Reddy(KVReddy)
Phone no:[protected]

Hello Sir,

Recent past i travelled by bus from Nayadupet (Nellore Dist) to Nellore. The bus charges were Rs. 49 /-, out of which Rs. 6/- was toll gate charges with 2 toll gates in between. It comes up to 12% of bus fare. I had the discussion with bus conductor and he shared that he pays around Rs. 2000 /- as toll gate charges for to-fro travel between Tirupati and Vijayawada.

So, Rs. 3/- per person per toll gate. If bus is full with 50 people in the bus, indirectly for each bus toll gate charges would Rs. 150/- per toll gate.
I believe for heavy truck toll gate charges are Rs. 50 /-. Why not the same applied to RTC buses, let the charges be collected per bus instead of per ticket. It is a big burden for common man who travels every day in bus between these towns.

Based on the above information if we calculate real toll gate charges RTC is paying is huge amount with so many buses travelling every day. Then no doubt RTC makes losses to some % because of this. Another major concern is, so much money going to private international company from common people.....

Please look into this issue and re-validate the related policies.

Regards
Sailaja
[protected]@yahoo.com

I would like to bring to your notice, the careless driving of APSRTC driver - driving vehicle no. AP11Z 6399 on Mettugua- Secundrabad road leading to rail nilayam signal around 10.40 A.M (20th March 2012), Overtaking from the left side inspite of red signal and hit my car and the rash driving by the APSRTC driver has resulted in scratch and dent to my Vehicle (Wagor R). Despite of repeated horns the driver has totally ignored and went off.

I chased and vehicle and caught him at rail nilayam, he was arrogantly replying i have hit ur car and we cant do any thing now, accidents are common on roads why are u taking seriously, i[censored] want compliant against me in police station,



Hope this will be addressed to the appropriate authorities in APSRTC for required action against the driver.

Regards

Kranthi Kumar
Mail Id: [protected]@rediffmail.com

Sir/Madam,

This is Phaniraj Kumar from Guntur. Yesterday, dated[protected] I traveled through APSRTC Super Luxury Bus service from ONGOLE to KAKINADA with service no 2626 and bus no. 967. I booked the ticket through Online i.e. www.apsrtconline.in website with a fare of 244/-.

I got into the bus at 11:05pm Guntur. I booked the seat no.25. Once the bus is moving, all my legs, hands and my back portion got alergy just like mosquito bites. I observed the some of the remaining passengers are also facing the same problem. The problem is, all the seats are with (Nallulu).
Once the Vijayawada Bus depot reached, we passengers complained about the issue at the depot manager. We asked them, to change the bus or else kindly cancel my tickets. Specifically, my ticket was booked through online.They said online tickets can not be cancelled.

I got to know, how much benefit I got by booking the ticket through Online. But, every where APSRTC people are book ticket through Online like wise.

It was almost 1:00am. The Depot Manager didn't respond and they are not in a position to give response properly. Such a worst Management. The bus is Kakinada Depot Bus. I complained to Kakinada Bus depot people at that time by taking mobile no. from the bus driver. The Kakinada Depot person, rather than giving solution to out problem, he is asking how the (nallulu) came to bus.

At that time we are not in a situation, to go for another bus or to cancel the ticket. I need to attend for a seminar at JNTU, Kakinada. Like wise remaining passengers also faced the problem. We some of the customers just sat the inthe back side seat of the driver for all the night until morning 6:00am.

I complained to APSRTC online complaint booking center. But no solution we got.

Even though we pay huge money rather than normal deluxe for Super Luxury we faced a Hectic problem, didn't have the proper seat. Having Mosquitoes and Nallulu, how apsrtc provides cheap maintenance and worst customer relationship managers at their depots.

I decided that, I never ever travel by APSRTC buses for these kind of long distance journeys. Its a Shame to APSRTC.

Regards,
L.Phaniraj Kumar,
Assistant Professor,
Tenali Engineering College,
Anumarlapudi.
+91-[protected].
email: [protected]@gmail.com

SIR,
I AM A SENIOR CITIZEN RETIRED FROM DEFENCE SERVICES AND NOWADAYS I USE TO TRAVEL BY CITY BUSES EVERYDAY TO MEET DAY TO DAY NEEDS AND COPE UP WITH MY FINANCIAL BUDGET. I FIND THERE ARE RESERVATION OF SEATS FOR MP/MLA/MLC INSIDE GENERAL CITY BUSES AND MANY TIMES I FIND NO RESERVATION FOR SENIOR CITIGENS INSIDE GENRAL/METRO EXPRESS CITY BUSES. IN THIS CONTEXT, IT IS WORTHWHILE TO HIGHLIGHT THAT NEVER THERE WILL AN OCCASION FOR A MP/MLA/MLC NECCESSIATE TO TRAVEL IN ORDINARY CITY BUSES BECAUSE THEY HAVE A MULTIPLE NUMBER OF AC CARS/WAGON R CARS ETC. TO MOVE AROUND CITY ON THEIR OWN OR THEY HAVE A FACILITY THAT THE ACTUAL SUFFERER WHO WANTS TO USE THEIR SERVICES FOR SETTLEMENT OF ISSUE , THEY WILL BE PROVIDED AC CARS AT THEIR COST. UNDER THESE CIRCUMSTANCES, IS THERE ANY JUSTIFICATION FOR RESERVATION OF ORDINARY SEATS IN CITY BUSES? BECAUSE OF THIS RESERVATION FOR MP/MLA/MLCs, YOUNG GENERATION PEOPLE BEING OCCUPIED THEM AND NOT INTERESTED TO OFFER TO SENIOR CITIGENS.
2. I THEREFORE REQUEST YOUR HONOUR WITH FOLDED HANDS TO LOOK INTO THE MATTER SERIOUSLY AND POSSIBILITY OF RESERVING THOSE SEATS VIZ., TO SENIOR CITIZENS/PHC/LADIES BE CONSIDERED AND INSTRUCTIONS BE ISSUED TO ALL CONCERNED AUTHORITIES TO REPAINT INSIDE BUS ACCORDINGLY. THANK YOU, SIR,
NAME OF SUGGESTY : K.OILADA SAMBASIVA RAO (RETIRED EX.NAVY)
MOBILE NO: [protected]
ADDRESS: D.NO. 38-37-57, SIVA RESIDENCY TF-1, BHASKARA GARDENS, MARRIPALEM, VIZAG-530 018 (A.P)
EMAIL ADDRESS: [protected]@gmail.com

SIR, I AM A SENIOR CITIZEN PULLING ON LIFE WITH PENSION. WHEN I HAVE TO MOVE AROUND CITY ON SEVERAL NEEDS LIKE GOING TO MRO OFFICE/GVMC/BANKS/DEPARTMENTAL STORES/MEDICAL NEEDS, I TAKE DAY PASS EITHER GENERAL OR METRO EXPRESS TWICE/THRICE IN A WEEK. NOW A DAYS IF FIND CONDUCTORS RELUCTANT TO ISSUE PASSES INSIDE BUS SAYING NO PASS AVAILABLE. IT IS SURPRISED TO NOTE THAT EARLY HOURS OF THE DAY ITSELF THIS SORT OF STATEMENT COMES ON WHICH I FEEL NOT CORRECT. MAY I REQUEST YOUR HONOUR TO KINDLY LOOK INTO THIS MATTER ISSUE NECESSARY INSTRUCTIONS TO ALL DEPOTS TO MAINTAIN AVAILABILITY OF DAY PASSES BEFORE THE START FROM THEIR RESPECTIVE DEPOTS. NOW ONWARDS I WILL RECORD THE TICKET NO. ISSUED, BUS NO ETC. AND FURTHER COMPLAINTS WILL BE REGISTERED IN SPECIFIC CASE WHERE I FACE SUCH INCIDENTS. THANK YOU.
MY MOBILE NO. [protected] NAME : K. SAMBASIVA RAO
ADDRESS: D.NO. 38-37-57, SIVA RESIDENCY TF-1, BHASKARA GARDENS, MARRIPALEM, VIZAG 530018

I am a regular traveller from Abids(GPO) to Liberty. the APSRTC buses (7Z, 8A) are charging 4/- for these stops. These buses are belonging to Ranigunj bus depot / MSRD depot . but today I took 7K bus which belong to medchal depot. this bus is charging 5/- in between these 2 stops(Abids to liberty). where as other buses are charging less.

Please go through this issue and request you please reduce the fare of medchal depot..
thanks

i have reserved ticket from banglore to ongole on january 13th 2012.The arrival time of bus is night 8:20,i came to stop at the time of 8:00.but i didnot get the bus.i waited up to 11:00 ,but i din't get the bus.i called to the enquiry,but they didnt respond to me.Is the right way to deal with the travellers.my bus no is 94028.my mail id is [protected]@gmail.com

Hello,
I will be doing round-trip between Anantapur and Bangalore every week. While going from Bangalore, I will get the Super Luxury bus. But for returning from Anantapur to Bangalore, there are no "SUPER LUXURY" buses. This is creating a lot of trouble in travelling and unable to work on the next day of travel.
Please consider this request.
Hope there will be new Super Luxury buses running in few days.

I COULDNT GET MY MONEY REGARDING THE CANCELLATION OF ETICKET OF APSRTC .ITZ ALMOST 10 DAYS GONE

I have no other option but to register a complaint here after facing the same scenario thrice at Uppal bus stop.

I along with my parents were waiting for the late night long distance service from KPHB Hyderabad to Mangapet (WL 2 Depot . Bus number 0602) at Uppal chowrasta bus stop. I came to give send off to my parents . The scheduled time of arrival is 11.15 PM. we came to the bus stop at 10.45 PM and were waiting. I have learnt from the controller present at Uppal that the bus has not arrived yet. Time passed by but the bus has not arrived .

At around 12.15 (1 hr after the scheduled arrival) we saw a bus crossing Uppal chowrasta with out halting at the bus stop. The controller told me that the bus that has crossed with out stopping is the one that we should be boarding.

I somehow chased the bus on my bike and overtook the bus after 1KM and asked the driver to stop there and then cam back and picked my parents and dropped them near the bus.
To my astonishment, the driver of the bus was shouting at me and my parents and had instigated the co passengers against us. I was totally surprised by the way he was speaking as he was using filthy language. When asked why he dint stop at uppal, he said there were no seats, though i could see half the bus empty.

After questioning him that this service is the last bus in that route , (we had to travel 250 km till the last stop in that route to reach our village and this was the last bus) , and what about the passengers who are waiting for this who would never know that the bus has left, he answered that" we were waiting for some passengers who got their seats reserved and they dint turn up at MGBS for 2 hrs (Thats a lie as the bus generally comes to Uppal between 11.45PM - 12.00 PM). so we cant wait any longer ".

This was the answer given by a public servant to the Public for no mistake of the later.

This is not the first time i faced this scenario. Its been thrice before I am reporting this incident here. The controller at Uppal was also aghast by the behavior of the driver told us that the drivers are doing things like these very frequently.He advised me to complain against the driver and assured me that he will be the witness for that incident which has happened many a number of times till date.

I was able to catch the bus because i know about the bus and i had a bike to chase it. But what about the old people who cant see properly in the night , waiting for a bus that would never come in a dead cold night . And after people like us chasing , tensed and what not and finally catching the only bus that would take us 250 km in the night had to hear filthy and foul language from the drivers.

Is this how a public servant should behave . Have they no responsibility towards the public?

I hope the authorities would consider this. If they cant trust me and heed a deaf ear to me, they can at least consider one of their own colleagues at least out of respect for his job . The controller at Uppal Mr. Venkat Reddy Ph: [protected] . Please do call him in case you think the incident i reported here is fact less .

Dear Sir..

This is the conversation shows how irresponsble, neglegency and worest feedback for a customer by APSRTC.
I have booked a ticket on 9-9-2011 and cancelled same date,but as of now there is refund. if i am communicating through phone there is negligency to respond my querry.now present date[protected]. 5 months over still there is no response. kindly consider this is a priority base and please help me to get my money back.

Thanks and Regards
Umachandar.
Ticket No: 4344545
Transaction id: 21922
Hyderabad to Bangalore

I am K.Ramesh booked the APSRTC travel ticket though internet on 19.09.2011 from S.R.Nagar to Koyylagudem. Ticket no:4554251. Service No:1346 / KPHB - PVM and travelling date 04.10.11. Seat No:17, 18 &22. Ticket fair 750/-. Due to telagana bandh bus was cancelled. I intimate through customer care no[protected] several time for refund money. complaint given through consumer foram in the month of November. still I unable to get the money.

The APSRTC is running a very few number of buses from Pantancheru to Koti in the route of 222 and 222 A,especially in the morning timings of 7 am to 10 am.Daily I will have to wait for atleast half and hour to get in to the bus and when the bus comes it is full of passengers.I request APSRTC to take necessary actions to solve this problem and make the people more comfortable in providing better transportation facilities.

We the holders of family CAT CARD issued by APSRTC, Mancherial, Adilabad, Andhra Pradesh 504 208 BOARDED at Patancheru Bus Stand by AP28 Z 4025, SERVICE NO.1931 Of HYDERABAD-BIDAR SUPER EXPRESS APSRTC BUS service and asked for 2 Full tickets for CAT Card concession and one half ticket upto Zaheerabad Depot. But, the On duty Conductor of the above mentioned service on 16th night at 9.30 PM, who is in Abrasive condition has reluctant to issue half ticket and issued 3 Full Tickets upto Zaheerabad dept, saying there will not be any half ticket in APSRTC and only full tickets will be issued and he abused us in filthy language for possing Family CAT CARD and insulted infront of Co-passengers and halted the Bus for about Twenty minutes and in a rude way he tried to manhandle us, which is unwaranted and should not be taken a lenient way to behave with the valued FAMILY CAT CARD PASSENGERS.

I request the concerned authorities should take this complaint and the concerned Conductor of the above Service Bus will be punished in such a way that it should be lesson to other employees of APSRTC.

I am having all the Proofs that to be shown, if asked.

Contact Name : Rehan
Mobile [protected]

Service number: 1085

I have had an extremely unpleasant experience with APSRTC. I had booked two tickets for me and my friend from Hyderabad to Goa from the madhapur booking counter ( near police station, kavuri hills). I had booked the tickets one month in advance and paid Rs.2116. Just 4 days before our departure date, we came to know that all the APSRTC buses had been cancelled dur to the Telangana strike. The booking counter people did not bother to inform us. We rang them up and they said I could go and collect the full refund. So I went to cancel the ticket ( and the refund) one day prior to our actual date of journey to which they said they will be deducting 10% because the online portal was not updated with the cancelled status. So I went again on the day of the journey to which they said they dont have money and gave me a slip and asked me to collect after the strike was finished. Finally I went to collect the amount when they said they would be deducting Rs.120. When I protested, they started making random arguments. I asked them to give me their manager's number or the customer care to which they said they didnt have anything and they wouldnt give me any number. I told them to show me where the cancellation rules were given to which they said I knew more rules than them and asked me to look it up myself. Then they took my tickets and gave me back Rs.1996. When I told them to give me some proof or alteast let me click a photograph of the ticket so that I can lodge a complaint against them, they just tore off the ticket in front of me and did not even give a written proof. Both the persons at the counter behaved very badly and they did not justify why they deducted my money.

Hai Sir,
I am vamsi krishna, Yesterday i had booked for GARUDA service from vijayawada to hyderabad for 16.30 service. after a fight on officials that bus came around 17.40 at vijayawada. as the the co-passenger's discussion this bus is not at all in good codition. after doing some midor checks they sent from the gaarrage at 17.40. we started the travel.. and bus is very ugly.. less maintanance. and huge sound and fog.... very horrible bus.. even though we adjusted.. around 21.30 it was breakdown in the mid way of kodad and suryapet.. at the time driver is very irresposible..
after a big fight on DM, RM, Controller, and the Driver.. and media Prasurres they arrange a bug instead of GARUDA they arranged a No.1 WROST EXPRESS service(they dont have window glasses, no proper seats, huge sound while breaking.. etc.. ) at last they shifted us to hyderabad around 3 AM. finally, one conductor get in to the bus near hayatnagar and asking the passengers tickets to get the money back (100.00 for each ticket in before they collected 390.00 in vijayawada, and even he is very roude even with ladies.. )this is the kind of GARUDA services mainitaining by the APSRTC. due to this i lost my important interview in my life. No. 1 wrost Services IN APSRTC FROM VIJAYAWADA ... i request apsrtc to please take this compaint seriously