Apollo Pharmacy Complaints & Reviews

Dear Sir/ Madam
I had placed an order on (11th May 2023) for Diabetic & BP Tablets from Apollo Pharmacy 24/7 App. They were supposed to deliver the medicines within 2 Hrs. But till date they have not delivered it. We raised many complaints and requested to cancel the order and refund the money back, but till date they have not cancelled neither refunded back our money. I Request you pleases investigate this issue and do the needful so that our amount is refunded back, please ensure this not repeated from a reputed pharmacy company Apollo.

Details
Shipment Id - #[protected]
Oder From - Apollo 24/7 App
Date Of Incident - 11th May 2023
Thank You
Rishit

I ordered medicines on 13th May under shipment ID[protected], which was supposed to deliver by 14th May 21:00 PM but status showing as packed and despite calling multiple time no one is responding properly about the issue. Now I asked for refund so I am getting assurance to wait for 24 hrs that is something also breached and time is completed but no refund no one even shares in written confirmation despite asking for same.

The pill box given in the kit is of very cheap quality. The box has so many gaps, how can it be used to put the pills. Can’t believe they are taking this very light. This is a big mistake from their side. Very much disappointed. It’s priced 500rs.

The medicine box in the first aid kit has so many gaps. How can we put in tablets. Poor quality. Prices at 500rs. Very disappointed...

Dear

I had very bad experience on 7th Mayy-23 at 7:40 pm, i visited my nearest Apollo pharmacy to buy a Warfarin tablet one strip (1 mg), they collected 100 rupees and handover the tablet when i asked receipt they wont give, they said first bring doctor's prescription based on that will provide receipt.

past 7 yrs i have been purchased this medicine through Apollo but it was very shocking,

but other Apollo pharmacy they didn't asked Doctor prescription.

finally i returned my medicine i get back my amount from them.

so i understood, without bill they ready to give all kind of medicines, its leads very danger in society.

Hi Team

Would like to bring to your notice about staff behaviour at apollo pharmacy sector 143 noida. I visited to purchase few medicines for one of visitor who had forgot to carry his medicines . As a backup I needed medicines for 5 days.

The incident is of today around 10 pm when your staff says that company has restricted selling of these medicines as loose.

His behaviour was completely rife...

Hi Team- I have ordered, new born diapers but a wrong size - Small was delivered to me. There seems to be no option to return/exchange as per the policy. I have escalated via email as well, but there seems to be no response for more than 4 days....

Hi Team,

My name is Vivek Saxena . I ordered some crucial emergency medicines that should be skipped for a single day, like for my mother sugar patient 1000mg medicine and for my brother a Schizophrenia.
Apollo pharmacy first committed to deliver medicines till some specific time and day and we relax that I will receive medicine for my family members and do not look for other options to purchase but at end of dead line of time and day committed I find at night around 11 pm my order is delayed and can not be delivered on mentioned day and when it will be delivered the day and time is also not replied even by customer care in written.
Actually carelessness of Apollo pharmacy may cause loss of life of patients. Please do needful.
CURRENT TICKET NO. RAISED - #1995684 FOR ORDER NO. #[protected]
PREVIOUS ORDER NO. #[protected] WITH SAME CONCERN

I had ordered 3 vials of Ryzodeg Penfill injections online on 15/04/2023 but 1 of 3 vials were delivered in damaged condition, as 1 vial was not in sealed pack, rest 2 were ok . I immediately lodged complaint which was acknowledged by company but since then no satisfactory reply given for various email sent . I want replacement or refund for damaged item given by apollo pharmacy . Customer care response is vague and no direct answers for...

Hi,
I was detected with covid and as i was having difficulty breathing, i took online doctor consultation and was adviced to immediately check my oxygen levels on 26th April 2023.

As apollo 247 app has 2 hour express delivery, i ordered for a oxymeter. once it was delivered, i opened the product which came with a set of batteries, and tried switching it on.
It dint work and I immediately contacted their constomer...

Date- 26 April, 2023
I went my nearest Apollo Pharmacy to buy some medicines (Fabumac 40 and Zerodol P), I asked staff member for 5 tablets of Fabumac 40 and 4 tablets of Zerodol P but he gave me 10 tablets as he told me he can't give me 5 tablets, so I purchased it. Later I found the cutting of 5 tablets on another store so I went again on Apollo Pharmacy and asked them to return those 10 tablets and also asked him why he didn't gave me just 5 tablets earlier so the staff member rudely replied me " If the other one jumps into the well, that does not mean we'll jump too" these were the words and also talked very rudely and denied to return the medicine.

This pathetic parasitic company sends sms to mobile numbers that irritates, iam very much frustrated to the sms and very sad that there is no means to stop the sms, this is illegal even after full dnd trai doesnt take action against this kind of companies that harrass people by sending 10 to 20 sms daily which is irritating
please help to stop sms by this and other parasitic companies that send messages without our consent...

Hello,

I would like to bring to your notice that when we use Apollo's mobile app, there is a very tiny (not noticable for normal user) tick mark for subscribing to Apollo Pharmacy updates.

Firstly, it's made in such a way that any new user will pass it unnoticed & will become part of their SMS database.

And, when we start receiving the SMS, iit's just unprofesional same repetitive "Full Body Check-up" SMS' again & again.

What I did was opened their website & checked whether I cn opt-out? And, I opted out. But, they kept sending me the same SMS later too.

So, I complianed them regarding the same. They said I won't be receiving those messages again.

But, with minor changes it hasn't stopped yet. Every alternate day I get the same "Full Body Check-up" SMS messges.

Instead of Apollo giving me relief, they are harrasing me mentally by saying "Full Body Check-up" for a 38 year old like me.

Just because companies like Swiggy & Zomato have become large doesn't mean that every app in India follow the same trend.

Even, Reliance recently after acquiring NetMeds is doing SMS marketing. But, they send just a single SMS on wednesday, on the day of offer.

My mother was really in need of a Full Body Check-up, I used their service. Again still such messages havn.t stopped!!!

There should be an option to opt-out. As here blocking doesn't work as they use different names in SMS services websites.

Please resolve my query & see to it that their is a proper opt-out mechanism working effectively & their should be limit on the number of promotional messages per week.

Thanking in advance.
Shailendra Singh Bais

If the prescribed medicine is not available, another medicine is given, whose composition also does not match....

I am writing this complaint in regards to an Apollo Pharmacy gift voucher I purchased through GYFTR. The gift voucher was valued at INR 5000 and had a validity period until 02 Feb 2024.

As a physically disabled person who requires regular medication, I had purchased the voucher with the intention o[censored]sing it to purchase medicines. I was able to use the voucher once and redeemed INR 1496.5 to place an order for medicines. However,...

I am writing this complaint in regards to an Apollo Pharmacy gift voucher I purchased through GYFTR. The gift voucher was valued at INR 5000 and had a validity period until 02 Feb 2024.

As a physically disabled person who requires regular medication, I had purchased the voucher with the intention o[censored]sing it to purchase medicines. I was able to use the voucher once and redeemed INR 1496.5 to place an order for medicines. However,...

Hi,

I have already uploaded the prescription which is yesterday date (12/4) and already paid for the amount I have ordered. However, I have got call and they told that there is no date has been mentioned and the order has been cancelled immediately. I have paid through my credit card and they will return the amount after 5 days.

I need refund immediately or if after 5 days, I need the interest for that.

THIS I NEED TO RESOLVE ASAP.

Refund Not Processed
Complaint about the non-credit of a refund for medicines purchased which are expiring soon
Dear Sir/Madam,
1.0 I am writing to express my disappointment with the delivery of medicines from your company. Upon receiving the package, I noticed that all the medications were expiring soon in few days. As a customer who relies on these medicines for my health, I find this situation unacceptable.
It...

Refund Not Processed
Complaint about the non-credit of a refund for medicines purchased which are expiring soon
Dear Sir/Madam,
1.0 I am writing to express my disappointment with the delivery of medicines from your company. Upon receiving the package, I noticed that all the medications were expiring soon in few days. As a customer who relies on these medicines for my health, I find this situation unacceptable.
It...

Myself shobanbabu was a regular customer to apollo pharmacy ponneri opp to sri sankarapandian stores ponneri, 09/04/2023 by evening 7 p.m. for my elder sisters prescription went to counter requesting for medicines and their behaviours was very rude and they are lease bothered about the sensitivity of the medicines they are not even listening to our request and asking me to leave the counter and i requested the urgency of the medicines and...