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Apollo Pharmacy Complaints & Reviews

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3.1
Updated: Dec 29, 2025
Complaints 2017
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1206
Unresolved
811
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Apollo Pharmacy reviews & complaints page 4

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M
malady
from Karaikal, Puducherry
Jun 10, 2023
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Address: No.129-1 Bharathiar Main Road, Kottucherry, Karaikal 609609

In No.129-1 Kottucherry, Karaikal Applo Pharmacy most of the tablets given by full steep and not by split. But The Dr. prescribed only for three days where us the Apollo pharmacy staff says to get only ten Fully steeps and not three. there fore it is very inconvenient affairs to the customer . Therefore kindly make steps or of give instructions to the concern staff or pharmacy to issue the Tablets what the Dr. Prescribe or according to customer needs whether it is full or part.
Apollo Pharmacy customer support has been notified about the posted complaint.
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    T
    Tarinisharmaaa
    Jun 8, 2023
    Jun 9, 2023
    This thread was updated on Jun 9, 2023
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    Promotional messages even after unsubscribing

    Even after repeatedly unsubscribing from your promotional messages service, i daily get atleast 10 messages. This is very pathetic and irritating. Please resolve this issue since not only me but many consumers are facing the same issue!!...
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    M
    mano42
    from Tiruchirappalli, Tamil Nadu
    Jun 7, 2023
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    Address: Thuraiyur, Trichy

    Respected sir/madam,

    This is asokan manohar, having my apollo 24/7 for the past 1 year. I want to change my mobile number in apollo24/7 account, because I lost my old number.

    I tried it thru pharmacy, where I created the account. They said, can't able to change, help desk only can do. So, I emailed help desk on 27 may 2023 & till now.

    They always said, thank you for the patience. But, finally today they mentioned can't able to change my mobile number on app or health records.

    I urgently need to change my mobile number, so that I can use my credit points to purchase medicines.

    Kindly seek your favorable assistance regarding this. Please help to change my mobile number with apollo24/7 account.

    If you need any more details, please don't hesitate to contact me.

    Thanks in advance,

    Asokan Manohar

    [protected]@gmail.com
    Apollo Pharmacy customer support has been notified about the posted complaint.
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      P
      parwezahmad45
      from Bokaro Steel City, Jharkhand
      May 28, 2023
      May 29, 2023
      This thread was updated on May 29, 2023
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      Resolved

      Behaviour Issue of staff and denial of medicine

      Store personal talked rudely and denied 2000 denomination note stating their supervisor asked not to accept 2000 Rs Legal tender currency. Rest branch in Bokaro happily accepting 2000 notes. The Store incharge of Sultan Nagar is responsible for poor customer service and asked jisko call karna hai kr lo hum yahan ka manager hai aur 2000 ka note ni lenge. Appolo does this attitude will help you get good customer base?? Need resolution asap....
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      R
      Radhey1m
      from Delhi, Delhi
      May 28, 2023
      May 29, 2023
      This thread was updated on May 29, 2023
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      Medicine arrangements and behaviour

      Address: Sector 7 near Ramphal chowk Dwarka New Delhi

      I visit to Apollo pharmacy store sector 7 Dwarka New Delhi near Ramphal chowk at between 7 am to 7:30 am on date 28th may 2023.
      The store is opened after 7 am after waiting few minutes, out side the pharmacy till the counter is not ready and am asking for a medicine TRICHOSPIRE F HAIR Kit they told this were not make availablity this medicine for me and told me to buy online as I know he can make availablity for my medicine but they...
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      YASH SURESHKUMAR CHANDRESHA
      May 27, 2023
      May 31, 2023
      This thread was updated on May 31, 2023
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      Not provided Codistar syrup in emergency situation

      My complaint about Apollo pharmacy that is located in below address

      Shop No 27, Savy Swaraaj Jagatpur, Phase, 1, Gota, Ahmedabad, Gujarat 382470

      When i visit in this Apollo pharmacy and i ask for Codistar syrap give me a codistar syrap because my grandfather health is serious he suffers for high cough and due to high cough in his body suffering from high blood vomiting due to high cough and i request for please...
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      G
      ganesh ganesh.n
      from Mumbai, Maharashtra
      May 24, 2023
      May 24, 2023
      This thread was updated on May 24, 2023
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      Card payment

      Address: akshayanagar opp jyotsna hospital

      I visited your store at akshayanagar opp jyotsna hospital. I got all products and at the time payment they said Card can't be acceptable, that was very disappointed such a big pharmacy is accepting card. But im happy with staffs they are well groomed and very helpful (jagadeesh)...
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      L
      LaxmiJ
      May 19, 2023
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      Refund delay

      Respected sir, my son j.srinivas purchased cervical pillow in Apollo pharmacy on 12/05/2023.Cervical pillow is different from what they shown in image.He opted for return, and he requested for return which is accepted by Apollo, but till date refund not completed by Apollo.Please do needful and refund my son's amount as early as possible.

      Regards,
      J.srinivas
      Mob: [protected]....
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      R
      RishitML
      May 17, 2023
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      Dear Sir/ Madam
      I had placed an order on (11th May 2023) for Diabetic & BP Tablets from Apollo Pharmacy 24/7 App. They were supposed to deliver the medicines within 2 Hrs. But till date they have not delivered it. We raised many complaints and requested to cancel the order and refund the money back, but till date they have not cancelled neither refunded back our money. I Request you pleases investigate this issue and do the needful so that our amount is refunded back, please ensure this not repeated from a reputed pharmacy company Apollo.

      Details
      Shipment Id - #[protected]
      Oder From - Apollo 24/7 App
      Date Of Incident - 11th May 2023
      Thank You
      Rishit
      Apollo Pharmacy customer support has been notified about the posted complaint.
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        R
        Ravi Shukla_143
        May 15, 2023
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        Address: 19, Bishop Gardens, Annamalaipuram, Tamil. nadu, 600028

        I ordered medicines on 13th May under shipment ID[protected], which was supposed to deliver by 14th May 21:00 PM but status showing as packed and despite calling multiple time no one is responding properly about the issue. Now I asked for refund so I am getting assurance to wait for 24 hrs that is something also breached and time is completed but no refund no one even shares in written confirmation despite asking for same.
        Apollo Pharmacy customer support has been notified about the posted complaint.
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          A
          anjusree varma
          from Ponnampet, Karnataka
          May 9, 2023
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          Address: Virugambakkam

          The pill box given in the kit is of very cheap quality. The box has so many gaps, how can it be used to put the pills. Can’t believe they are taking this very light. This is a big mistake from their side. Very much disappointed. It’s priced 500rs.
          +1 videos
          Apollo Pharmacy customer support has been notified about the posted complaint.
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            A
            anjusree varma
            from Ponnampet, Karnataka
            May 9, 2023
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            First Aid Kit

            Address: Virugambakkam

            The medicine box in the first aid kit has so many gaps. How can we put in tablets. Poor quality. Prices at 500rs. Very disappointed...
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            S
            sachuiba
            from Chennai, Tamil Nadu
            May 8, 2023
            May 12, 2023
            This thread was updated on May 12, 2023
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            Address: Nolambur Main Road, Mogapair West, oppt to Nilgiris

            Dear

            I had very bad experience on 7th Mayy-23 at 7:40 pm, i visited my nearest Apollo pharmacy to buy a Warfarin tablet one strip (1 mg), they collected 100 rupees and handover the tablet when i asked receipt they wont give, they said first bring doctor's prescription based on that will provide receipt.

            past 7 yrs i have been purchased this medicine through Apollo but it was very shocking,

            but other Apollo pharmacy they didn't asked Doctor prescription.

            finally i returned my medicine i get back my amount from them.

            so i understood, without bill they ready to give all kind of medicines, its leads very danger in society.
            Apollo Pharmacy customer support has been notified about the posted complaint.
            View replies
            Dear Customer,
            Please write back to us with your registered mobile number and the email ID for escalating the complaint further.

            Thanks & Regards,
            Kiran
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              S
              singkau
              from Mumbai, Maharashtra
              May 7, 2023
              May 8, 2023
              This thread was updated on May 8, 2023
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              Wrong practices followed by pharmacy. Staff says you need to buy complete strip even if I need 5 tab

              Address: Noida sector 142 ikebana

              Hi Team

              Would like to bring to your notice about staff behaviour at apollo pharmacy sector 143 noida. I visited to purchase few medicines for one of visitor who had forgot to carry his medicines . As a backup I needed medicines for 5 days.

              The incident is of today around 10 pm when your staff says that company has restricted selling of these medicines as loose.

              His behaviour was completely rife...
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              S
              Subbu Ram
              from Mumbai, Maharashtra
              May 1, 2023
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              Wrong product size delivered and no update on return or exchange

              Address: Bangalore

              Hi Team- I have ordered, new born diapers but a wrong size - Small was delivered to me. There seems to be no option to return/exchange as per the policy. I have escalated via email as well, but there seems to be no response for more than 4 days....
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              V
              Vivek Saxena Insa
              May 1, 2023
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              Hi Team,

              My name is Vivek Saxena . I ordered some crucial emergency medicines that should be skipped for a single day, like for my mother sugar patient 1000mg medicine and for my brother a Schizophrenia.
              Apollo pharmacy first committed to deliver medicines till some specific time and day and we relax that I will receive medicine for my family members and do not look for other options to purchase but at end of dead line of time and day committed I find at night around 11 pm my order is delayed and can not be delivered on mentioned day and when it will be delivered the day and time is also not replied even by customer care in written.
              Actually carelessness of Apollo pharmacy may cause loss of life of patients. Please do needful.
              CURRENT TICKET NO. RAISED - #1995684 FOR ORDER NO. #[protected]
              PREVIOUS ORDER NO. #[protected] WITH SAME CONCERN
              Apollo Pharmacy customer support has been notified about the posted complaint.
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                K
                kksrijio
                from Lucknow, Uttar Pradesh
                May 1, 2023
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                Order id 274079663

                Address: HYDERABAD
                Website: apollopharmacy.in

                I had ordered 3 vials of Ryzodeg Penfill injections online on 15/04/2023 but 1 of 3 vials were delivered in damaged condition, as 1 vial was not in sealed pack, rest 2 were ok . I immediately lodged complaint which was acknowledged by company but since then no satisfactory reply given for various email sent . I want replacement or refund for damaged item given by apollo pharmacy . Customer care response is vague and no direct answers for...
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                A
                atreyeesidd
                Apr 27, 2023
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                Inappropriate resolution leading to consumer loss

                Hi,
                I was detected with covid and as i was having difficulty breathing, i took online doctor consultation and was adviced to immediately check my oxygen levels on 26th April 2023.

                As apollo 247 app has 2 hour express delivery, i ordered for a oxymeter. once it was delivered, i opened the product which came with a set of batteries, and tried switching it on.
                It dint work and I immediately contacted their constomer...
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                H
                Harsh1201
                from Rudrapur, Uttarakhand
                Apr 26, 2023
                May 4, 2023
                This thread was updated on May 4, 2023
                Resolved
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                Resolved

                Address: Gole Market, Gurudwara Road, Rudrapur (U. S. Nagar) 263153 Uttrakhand

                Date- 26 April, 2023
                I went my nearest Apollo Pharmacy to buy some medicines (Fabumac 40 and Zerodol P), I asked staff member for 5 tablets of Fabumac 40 and 4 tablets of Zerodol P but he gave me 10 tablets as he told me he can't give me 5 tablets, so I purchased it. Later I found the cutting of 5 tablets on another store so I went again on Apollo Pharmacy and asked them to return those 10 tablets and also asked him why he didn't gave me just 5 tablets earlier so the staff member rudely replied me " If the other one jumps into the well, that does not mean we'll jump too" these were the words and also talked very rudely and denied to return the medicine.
                May 4, 2023
                Complaint marked as Resolved 
                I got a call back from State Branch Office and Corporate Office of Apollo Pharmacy today on 04 MAY, 2023. First I talked to 'Mr. Dinesh' (State Office) and later to 'Mr. Simran' (Corporate Office). They both apologies from to behalf of staff member for the same and also Mr. Simran told me the staff member have been given a warning regarding the issue was created and asked them not to repeat the mistake else they'll lose their jobs. Also they promised me to refund my money from the same store. Overall, I'm satisfied with solution. Contact details- Mr. Dinesh : +91 94176 83722 Mr Simran : +91 91212 93127
                Apollo Pharmacy customer support has been notified about the posted complaint.
                View replies
                Dear Mr. Harsh,

                Please share your registered mobile number so that we will escalate the issue further.

                Thanks & Regards
                Kiran
                Reply
                Harsh1201's [Complaint's author] reply, Apr 28, 2023
                8755236065
                Dear Mr. Harsh,

                We have escalated to the concerned team and you will hear back from them soon.

                Thanks & Regards
                Kiran
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                  J
                  jaikrishnarao
                  Apr 25, 2023
                  Apr 28, 2023
                  This thread was updated on Apr 28, 2023
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                  Sms text messages

                  This pathetic parasitic company sends sms to mobile numbers that irritates, iam very much frustrated to the sms and very sad that there is no means to stop the sms, this is illegal even after full dnd trai doesnt take action against this kind of companies that harrass people by sending 10 to 20 sms daily which is irritating
                  please help to stop sms by this and other parasitic companies that send messages without our consent...
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