Claimed

Apollo Pharmacy Complaints & Reviews

3.1
Updated: Dec 29, 2025
Complaints 2017
Resolved
1206
Unresolved
811
Contacts

File a complaint to Apollo Pharmacy

Having problems with Apollo Pharmacy?

File a complaint and get it resolved by Apollo Pharmacy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Apollo Pharmacy reviews & complaints page 9

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
Bharatummadi
Dec 24, 2022
Resolved
Report
Copy
Resolved

I ordered medicine to the wrong address and I declined the order by calling the delivery executive. I still have not received my refund, nor the order is shown as canceled in the app. The order status says - Delivery attempted. I tried to call the customer care but the number seems to be invalid. The turn around time for a ticket raised on app is around 8hrs which is way too high. I have been having thought time to follow up on this issue, and still there's no luck,
Apr 3, 2023
Complaint marked as Resolved 
Refund processed
Apollo Pharmacy customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    B
    Bharatummadi
    Dec 24, 2022
    Resolved
    Report
    Copy
    Resolved

    Payment deducted from back, but order not created

    My payment has been deducted from the bank account but the order is not still created in the application. While trying to raise a complaint through numbers shown on website and mobile app none of the number seems to work. Very poor service from Appollo....
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    R
    rajeshcngl
    from Nagercoil, Tamil Nadu
    Dec 24, 2022
    Report
    Copy

    Login otp not receiving

    My mobile number [protected] and using this number to login apollo pharmacy online site but not getting otp...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    A
    AkritiJain96
    Dec 23, 2022
    Report
    Copy

    I made one purchase from Apollo Pharmacy a month back. Since then, the company has been spamming me with unwanted promotional SMS 10 times every day. I never signed up for these messages and they are very annoying and disturbing.

    Request you to take my number off from your promotional lists.
    Apollo Pharmacy customer support has been notified about the posted complaint.
    Dear Akriti,

    Please write back to us with your mobile number so that we will add it to our DND list.

    Thanks & Regards
    Kiran
    AkritiJain96's [Complaint's author] reply, Dec 28, 2022
    Share your email id
    Please send an email to [protected]@apollopharmacy.org
    Helpful
    Found this helpful?
    2 Comments
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      VigneshCPT
      from Chennai, Tamil Nadu
      Dec 23, 2022
      Report
      Copy

      #267126365 neither delivered not cancelled

      #[protected] which contains Steri B Macz medicine order is supposed to be delivered on 20th December which is neither delivered yet not cancelled. I have been struggling with their customer care for past 3 days and no useful resolution yet

      I need cancellation and refund at the earliest....
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      V
      VigneshCPT
      from Chennai, Tamil Nadu
      Dec 23, 2022
      Report
      Copy

      I ordered Steri B Macz on 16th December and supposed to be delivered on 20th December 2022. Till date, the product is not delivered and I asked for cancellation which is also not at all considered and kept on hold.

      Its a prepaid order and they are making us frustrated by keeping no useful updates if we raise a complaint online. I was struggling since 20th December and no actions till date.

      The order number registered is[protected] and the complaint number is 1540274.

      I Request Consumer Complaints team to help us get this sorted at the earliest and get a refund.
      Apollo Pharmacy customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Amruthavalli akkarapaka
        Dec 21, 2022
        Report
        Copy

        Address: A.Siva Krishna Rao,, Gundal Teddy Street,

        Yesterday night after 10.15 my brother went to apollo medical shop.for medicine.as.emergency purpose. But in medical shop.person was reject to give tablets. And he is telling that my time is.over i want close the shop. Now. I dont give the medicine. Finally he was.not.given the medicine. Is this the way. U are telling 24/7 but no use. How rudely he was behaved. Night time.why will ask emergency purpose only na. But like this doing means how. Here no medical shop opened that time. Pls take necesarry action on him. Patient only went there for tablet due to heavy stomach pain. It is very reducles behaviour of that person.
        [protected]
        This is patient number who went for.tablet
        Apollo Pharmacy customer support has been notified about the posted complaint.
        Dear Ms. Amruthavalli,

        Please write back to us with your registered mobile number, Email ID and the store address for escalating the issue further.

        Thanks & Regards
        Kiran
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          T
          Tara.s
          Dec 14, 2022
          Report
          Copy

          Not applying voucher

          Address: Mannachanallur,trichy-621005

          They're not accepting discount vouchers while purchasing of tablets more than 1000 rs...
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy
          S
          Shariq_ameen
          from Delhi, Delhi
          Dec 13, 2022
          Resolved
          Report
          Copy
          Resolved

          Refund not received against ORDER #266709568

          Sir i have ordered some medicine (Dorzox T PF) from Apollo Pharmacy dated 8 Dec 2022 they have accepted payment against the ORDER #[protected] but next canceled my order and till now I don't receive money.

          Another complaint of Apollo Pharmacy

          I have 4 times order same product every time they accept order & payment and after 1 day cancel my order without informing and their customer service executive say product...
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          S
          Sohail md
          Dec 10, 2022
          Report
          Copy

          Address: Mahabubnagar

          Rude behaviour with customers at
          GSTIN: 36AAPCA5954P1ZS
          Apollo Pharmacy customer support has been notified about the posted complaint.
          Dear Mr. Sohail,

          Please write back to us with your registered mobile number, store address and the email ID for escalating the issue further.

          Thanks & Regards
          Kiran
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Dec 6, 2022
            Report
            Copy

            Address: Chandigarh

            Apollo pharmacy boasts of on time deliveries and even advertises about it openly but blatantly mock the client while taking orders on the app. So when you add medicines to your cart, you are shown a delivery date but it changes once the payment is done.
            Often even after this change the medicines are not delivered on the date promised.
            I am a dissatisfied customer, I order hypertension medication for my father in law, regularly via their app and there has not been a single time when I was not deceived by them.
            For serious illnesses and for situations when a senior citizen is not able to go buy the medication themselves, these false promises made by apollo could be lethal.
            I urge you to please take a look into the matter and take necessary action to resolve this issue.
            Apollo Pharmacy customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Abdul Jalal
              Dec 3, 2022
              Report
              Copy

              Address: 11/19, Ramiaha street ,shenoynagar

              Please refer to my most recent order because I didn't receive the order cash back and my health credits didn't appear. I submitted a complaint with the number #1479695; if you can, please check it and give me my cash back. If not, I'll try another pharmacy.
              Apollo Pharmacy customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                ManishK18538124
                Dec 3, 2022
                Report
                Copy

                Order marked as delivered but I didn't get the order.

                My order #[protected] is marked as delivered but the delivery is not done.
                I have raised an incident #1474941 but still it's not resolved ....
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                S
                Snainani9
                from Ahmedabad, Gujarat
                Nov 30, 2022
                Report
                Copy

                Isopure Protein Return Item

                Address: 19, Bishop Gardens, Raja Annamalaipuram, Chennai,Tamil Nadu- 600028

                I hv reported incorrect item was sent to me by apollo pharmacy, item ordered name isopure strawberry cream but the item was sent vanilla isopure, there has been more then 8 email was exchanged with customer care of apollo pharmacy asking to return and in reply they always in 2 to 3 days items will be picked up and this ongoing from last two to three weeks but no resolution has been provided...
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy
                I
                iamcozy
                from Bengaluru, Karnataka
                Nov 28, 2022
                Report
                Copy

                Address: Bangalore

                Dear Apollo Pharmacy,

                I am receiving hell lot of messages everyday and it is annoying.
                Please leave me at peace and unsubscribe me from your messages totally.
                this is my num: [protected].

                Awaiting your earliest action in this regard.
                Apollo Pharmacy customer support has been notified about the posted complaint.
                Dear Customer,

                Please share your mobile number as it is in the protected mode and not visible to us. We will add your number to our DND list.

                Thanks & Regards
                Kiran
                iamcozy's [Complaint's author] reply, Dec 11, 2022
                Hi Kiran,

                my number is 9922068556.

                Please do needful and unsubscribe from all communications including calls and SMS'es
                thank you.

                Hoping resolution at the earliest possible time.
                Dear Customer,

                Please share your mobile number as it is in the protected mode and not visible to us. We will add your number to our DND list.

                Thanks & Regards
                Kiran
                Dear Customer,

                We have added your number to our DND list. Hereafter, you will not receive any promotional messages from us.

                Thanks & Regards
                Kiran
                Helpful
                Found this helpful?
                3 Comments
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  N
                  Nikhil17114
                  from Angul, Odisha
                  Nov 25, 2022
                  Report
                  Copy

                  Promotional sms by apollo

                  Unsubscribe me from sms list. My number is [protected]...
                  Helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy
                  J
                  James1981
                  from Visakhapatnam, Andhra Pradesh
                  Nov 21, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  Fraud business is taking money

                  Address: Type 2, 491/A, Railway quarters behind railway hospital

                  This Apollo pharmacy is cheating by taking money and updating fake delivery message. I bought 5000rs worth medicine and they delayed delivery and now updated that medicine delivered. They are not responding via phone calls and via email they are just responding same copy past message. I asked for a refund or to send medicine they are not responding. These medicines are for my mother she underwent open heart by pass surgery. I had to buy from...
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy
                  A
                  amit1505u
                  Nov 21, 2022
                  Report
                  Copy

                  Purchased a product via Apollo mobile app. And after downloading the app, I am receiving multiple promotional sms per day.

                  I dont want to receive any of these as they are very irritating.

                  I tried to block contacts, unsubscribe to sms(APOLLO UNSUB to [protected]) but nothing works, I am still receiving those promotional messages.

                  I have uninstalled the app but its not helping either.

                  Their customer care number is unreachable as well.

                  Please help me with the same as its getting traumatic day by day.

                  Registered Number:[protected]
                  Apollo Pharmacy customer support has been notified about the posted complaint.
                  Dear Mr. Amit,

                  Please share your mobile number as it in the protected mode and not visible to us. We will add your number to our DND list.

                  Thanks & Regards
                  Kiran
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    J
                    JDS Pathania
                    from Faridabad, Haryana
                    Nov 21, 2022
                    Report
                    Copy

                    Wrong Patient and Dr Name on the Invoice

                    Address: Lakeview Apartment sector 48, T5/603 Faridabad

                    I have ordered medicines from Apollo Pharmacy. The medicines have been delivered from Shop No 145, Sector 15, Faridabad. The name of patient and Prescribing Dr is incorrect on the invoice. I called the shop at ( [protected]) but they did not accept the complaint. You are requested to please get me new invoice by correcting the name and Dr's Name on the invoice as mentioned on the prescription which is already uploaded on your website.
                    br...
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy
                    M
                    Mathivanan B
                    from Vellore, Tamil Nadu
                    Nov 20, 2022
                    Report
                    Copy

                    I want to change mobile number in my apollo pharmacy purchase card. My older Sim card lost so that I want to add my new number. I asked in one of the apollo pharmacy, they are telling that can't be able to change the mobile number. Then how can I utilize the balance in that account?
                    Apollo Pharmacy customer support has been notified about the posted complaint.
                    Dear Customer,

                    Please write back to us with your old and new mobile numbers so that we will get it changed.

                    Thanks & Regards,
                    Kiran
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit