Apollo Pharmacy Complaints &amp; Reviews

Address: Chennai

I have placed online order for "Chekfall-10% Topical Solution" from apollopharmacy.in website
but i received wrong item "Chekfall-Finasteride 10% Topical Solution".

I have raised request to refund/replace with what i ordered.
I escalated complaint with customer care support several times but they are just responding same copy past message.

It has been 7 days and no action or response from Apollo...

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Order #[protected] .

Very bad service. Wrong status mentioned about delivery attempt. No delivery attempt was made. I am following customer service for since 29 Jan and all are just escalating the matter but till now no delivery. What the hell is going on with your service? Why can't you deliver the order when it is paid. Just looting customers and wasting their time....

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Address: Hyderabad

Unsubscribe from Apollo Pharmacy SMS alerts...

Everyday pathetic SMS are being sent twice or thrice, inspite of repeated calling their customer service to stop

Apollo Pharmacy customer support has been notified about the posted complaint.

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I have recently changed my number.i couldn't able to transfer or redem my existing points from my old number [protected] to new number..as this number currently not in active to receive otp. Kindly do needful to redemption of existing points.

Apollo Pharmacy customer support has been notified about the posted complaint.

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Jan 30, 2023

Verified Support

Dear Mr. Aravind,

Please write back to us with your old and new numbers so that we will migrate your existing points to the new number.

Thanks & Regards
Kiran

Aravind Sundarraj's [Complaint's author] reply, Jan 30, 2023

Old number # 9962654259
New number # 7708518884
Kindly do the needful

A

Aravind Sundarraj

Jan 30, 2023

Old number # [protected]
New number # [protected]
Kindly do the needful

Apollo Pharmacy Customer Care's response, Feb 2, 2023

Verified Support

Dear Mr. Aravind,

This is to inform you that the old mobile number was merged with the new mobile number, within 24-48 hours the existing points will migrated to the new number.

Thanks & Regards
Kiran

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Address: CHENNAI

Dear sir /madam

i bring to your kind notice that apollo pharmacy is sending text messages SMS to my number [protected] and causing harrassment to buy medicines
although i uninstalled apollo app because of no supply location, and i wanted to delete my profile, which is not allowed by apollo app, and having my details they are harrassing by sending 10 to 20 sms every day and night
kindly take necessary action to help me from harrassment

Apollo Pharmacy customer support has been notified about the posted complaint.

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Hi, please remove my phone number [protected] from your SMS list and stop sending me unsolicited messages everyday. These are highly irritating and puts a bad image for your brand to me.

Apollo Pharmacy customer support has been notified about the posted complaint.

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Jan 21, 2023

Verified Support

Dear Ms. Mrinal,

Please write back to us with your mobile number so that we will add it to our DND list.

Thanks & Regards
Kiran

mrinalglobal's [Complaint's author] reply, Jan 22, 2023

Hi, thank you for your reply. My number is 9873165438.

Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Feb 22, 2023

Verified Support

Dear Ms. Mrinal,

We have added your number to our DND list. Please mark this complaint as closed from your end.

Thanks & Regards
Kiran

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Address: Serampore

Hello I’m Asmita Dutta from Serampore, West Bengal . Today I bought the “Tretinoin Gel USP” cream and I paid via Phone pay (UPI) . My first payment happened some fractions of second after the processing time has expired and as a result no bill was generated . So I had to pay again . Now both time the money has been debited from my account and I haven’t got a refund yet. So I want to lodge a complaint.

Apollo Pharmacy customer support has been notified about the posted complaint.

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A

Asmita Dutta

Jan 12, 2023

Here’s the screenshot of my payment

Issue of payment - Comment #4081990 - Image #0

Apollo Pharmacy Customer Care's response, Jan 16, 2023

Verified Support

Dear Ms. Asmita,

Please write back to us with your registered mobile number and share the payment screenshots from the app. Please note that you need to click on the transactions and then share the screenshot of the payment.

Thanks &

Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Jan 16, 2023

Verified Support

Dear Ms. Asmita,

Please write back to us with your registered mobile number and share the payment screenshots from the app. Please note that you need to click on the transactions and then share the screenshot of the payment.

Thanks & Regards,
Kiran

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Address: Tekkali 1 ,srikakulam dist

Hello Sir,
I Dindi Shanmukha Rao have worked with Apollo pharmacy from September 2021 toMarch 2022 with Tekkali branch . I have resigned from the company and followed the required procedure . I havent recieved my documents from the company yet . Can u please look into the matter and do the needful.

Apollo Pharmacy customer support has been notified about the posted complaint.

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Jan 16, 2023

Verified Support

Dear Mr. Shanmukha,

Please send an email to the [protected]@apollopharmacy.org and we will get it escalated on priority basis.
Details required:
1. Emp Name
2. Emp ID
3. Mobile Number
4. Store Address

Thanks & Regards
Kiran

Shanmukha0001's [Complaint's author] reply, Jan 27, 2023

Hello sir,

My name :- Dindi Shanmukha Rao

Employee ID:- aplap4526

Mobile No:- 9668396024

Store address:- apollo pharmacy 3rd branch tekkali,

Near raveendra bharathi school, Tekkali.

Shanmukha0001's [Complaint's author] reply, Jan 27, 2023

email id shows incorrect please send right one.

Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Jan 30, 2023

Verified Support

Dear Shanmukha,

We have forwarded your concern and you will hear back from the concerned team soon.

Thanks & Regards
Kiran

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Today I had ordered for Resource Diabetic for my 82 year old mother at Apollo pharmacy, Arunachalam Road Chennai. person there took the order at 7:04pm and took details of delivery location. Then at 9:30pm when I rang to check up, the same person asked me ' When did u call? I never received any order' . He is asking me to note his number and send evidence of calling him. Is this how one behaves with customer? What kind of irresponsible...

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Address: CHENNAI

No local authorities response shortage of medicine, delivery delayed....

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I had placed an order for medicines via Apollo 24/7 website on 28/12/2022 and it was mentioned that the delivery date is 30/12/2022, but I have still have not received the order. Their helpline is chargeable and top of that I don't hear any more than 'sorry for the inconvenience' dialogue. Their mails also have same response. It is very frustrating to hear that.

The order number is 1575075 and it is scheduled to be delivered...

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Address: New delhi

I ordered my medicine on 26th dec vide order number *[protected]* and the medicine was about to be delivered on same day.

But the medicine was not delivered and i received a message that it has been delivered.

I am a patient of TB(tuberculosis) and arthritis and have to take medicine on daily basis. So in order to take my medicine I went to purchase another dose of medicine through our local chemist.
br...

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This Apollo pharmacy is cheating by taking money . I bought 1400rs worth medicine and they delayed delivery. They are not responding via phone calls and via email they are just responding same copy past message. I asked for a refund or to send medicine they are not responding....

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Address: Bannerghatta Road

I don’t wish to receive irritating messages from you (use a cuss word for yourself). My contact number [protected]...

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Address: It is Apllo Pharmacy online

My orders #[protected] & #[protected]
I have placed order for 5 medicines on 23rd Dec 2022. It was split into above cited two orders by Apollo. One order was delivered on 23rd itself and second was scheduled for 24th Dec 2022, but finally delivered on 26th evening. While placing the order, Apollo has charged Rs. 25 as delivery charges for all the medicines. But while delivering the second order Apollo has revised the bill and charged Rs. 25 again which is not correct because I did not ask for splitting the order. Apollo has done it. So, Apollo should refund Rs. 25 to me.

Apollo Pharmacy customer support has been notified about the posted complaint.

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Address: Shanthi Nagar Branch, Kukatpally

Yesterday (dated on[protected] i have purchased few medicine for my dad at apollo pharmacy located Shanthi Nagar, Kukatpally Branch. He is suffering with heart related problem and nerves related issues. i went to pharmacy with prescription, but staff not even understand the medicine name and given wrong medicine to me. Later i have cross checked all medicine with old sheets, one medicine doesn't match. Today (Dated on[protected] again...

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I'm receiving multiple promotional messages from Apollo everyday. It is irritating and distracting oftentimes. I want to unsubscribe from their messaging services. Please provide me remedy at the earliest. Thank you....

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I ordered medicine to the wrong address and I declined the order by calling the delivery executive. I still have not received my refund, nor the order is shown as canceled in the app. The order status says - Delivery attempted. I tried to call the customer care but the number seems to be invalid. The turn around time for a ticket raised on app is around 8hrs which is way too high. I have been having thought time to follow up on this issue, and still there's no luck,

Apr 3, 2023

Complaint marked as Resolved

Refund processed

Apollo Pharmacy customer support has been notified about the posted complaint.

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My payment has been deducted from the bank account but the order is not still created in the application. While trying to raise a complaint through numbers shown on website and mobile app none of the number seems to work. Very poor service from Appollo....

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