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Apollo Pharmacy Complaints & Reviews

www.apollopharmacy.in

3.1

Updated: Mar 13, 2026

Complaints 2018

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1207

Unresolved

811

Good! Apollo Pharmacy values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Apollo Pharmacy step up their efforts to fully resolve all complaints 👍

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Apollo Pharmacy reviews & complaints page 8

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I bought heating pad from apollo 24/7 app, they delivered me a used product and product not working. I have raised a concern but no one responding. Kindly do the needful. Order id[protected]...

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Address: Moodbidri branch

Your service provider named Prajwal working in moodbidri branch od apollo pharmacy was rude to me rather than explaining me nicely.
Initially he was busy chatting n then intervened when I was attended by someone else. The way he responded was not at all acceptable
As I was earlier working with Apollo groups I didn't expect this service from the world standard groups...

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I received pampers which is packed very nice but inside packet damaged. My family received then they see this . How I return this item???...

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[protected]
Please unsubscribe my phone number from all promotional SMS...

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I have order medicine online, but as per order delivery is delayed for 24 hours, ....

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Address: Nemelicherry

I buy a medicine in ur apollo Pharmacy, all branches are given a bill but"nemilicherry" branch pharmacy not give a bill, when costumer asked a bill then the nemilicherry branch gave.very worst branch at nemelicherry.
That branch did not asked to me, my points are less in my bill or not. Very Very worst branch at nemelicherry.....

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Website: www.apollopharmacy.in

I have orderde collafle pro plus capsules from apollo pharmacy but they have given me wrong products. i have returned the product 4 days back but still i have not got refund. i have sent many mails but they have not replied or called me.
ticket ID #1012875 raised for the issue....

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Address: Aecs layout Kundalahalli 560037

Doctor wrote only 3 tablets. But the shop owner asking me to buy full set of 10 tablets....

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An online pharmacy order ( Order#[protected] &[protected] was placed on 23rd July which was automatically cancelled by their system due to technical error. After follow ups, they processed refund to the original source of payment which failed because original mode of payment was NRE account. Since then at least 25 mail exchanges have been happened along with discussion with 10 different representatives but looks like the support team is highly...

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Hi, this is Mahesh from Bangalore. I have placed an order for medicines on 23rd July 2022 from Apollo 24/7 app. The estimated delivery time was 27th July 2022. But I haven’t received the delivery yet and I am not able to contact there customer care. I have raised a query regarding this but they wont reply for any mails and only automated replies will be sent. And without contacting me regarding the query the will close my complaint ticket....

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My order number[protected] placed on 22 July 2022
At first got a message that due to high volume order your order can’t be delivered on 25 July so it’ll be delivered on 27 July but then same day got a sms (on 25 July) that order is out for delivery so got a delivered sms but haven’t got any order also haven’t got any call from any person regarding delivery
Also customer support is so poor for Apollo Pharmacy...

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I ordered 2 items on July 18, which include a cream and soap. I've kept the call recordings with the delivery guy as proof, also created a ticket on Apollo app but no response from Apollo pharmacy.
Ticket Id- 960238
Also it was supposed to be OTP delivery, like without OTP the product will not get delivered. But then also how did it got delivered?
Kindly take some action on this and Apollo pharmacy....

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Apollo Products complaint
Dear Sir / Madam,

I am writing to you to raise an issue about: Apollo Products

The issue that I have experienced was: Hi team i was out of station and had emailed them about the
same but still the order status show order delivered i checked with neighbors security and they have
confirmed that it is not delivered.

please help

It occurred...

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Apollo pharmacy has not provided refund even after multiple followups, worst company to buy medicines...

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I haven’t received my refund yet, it’s almost been 2 weeks.
Kindly escalate the matter to higher authority if you are not able to handle it.
I am constantly mailing the helpdesk and apollosupport for the same but all in vain. The issue isn’t been taken seriously. I have ordered the medicines from the app and paid for the same through paytm, the order was cancelled by the app itself since then it is showing refund initiated...

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I changed my old Mobile Phone No. & Mail ID and no longer does this number belongs to me. For that reason, I want to change my Mobile no with Apollo Pharmacy. But how is this possible?
I mailed this matter to Customer Care but my mail is rebound to me. Also called Customer Care but no person took my phone.
So, please tell me how I shall change the phone & mail id?
My New Mail ID is - daspradipta.[protected]@gmail.com...

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Address: Ki

I have ordered a medicine from Apollo pharmacy firstly order was delayed for two days and now the order have been delivered to some other state And location, I have raised a ticket to them they are sending the problem resolved and order have been delivered, but the order have not delivered to me it’s been 4 days no one is responding no one is solving my issue, I have done online payment my money is gone my medicine is not delivered yet...

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Address: 38, North vilai street, Muthukrishnapuram,Kadayanallur

Hi Apollo Team,

On 10/07/2022 I have purchased some items from Kadayanallur Apollo pharmacy Branch.
And I have paid amount for that. Reference number is([protected]).
After came to my I have opened the package and one item is missing. (Second time I couldn't go to pharmacy due to unavailability of bike). So I have called to apollo pharmacy branch. And they said we will deliver to your home and they asked my contact...

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Address: Beside pizza hut, 100 feet ring road, ring road, Vizianagaram 535002.

2 days ago I bought 2 rapid test kits from Apollo pharmacy out of those 2 one is a damaged kit, I came back to pharmacy showed them the kit and they too realised that it is a damaged kit and exchanged me the kit with a new one. Afterwards the next day I bought 4 more kits but out of 4, 3 are damaged kits or something else I don't know exactly but when I tested exactly as per the process written on the guide the result is invalid. The same...

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Address: Nagerbazar, westbengal, Kolkata

Website: goo.gl/maps/ZEyYeBx9VfLMTwud9

Hello, this is Abhijit Pramanik, my registered phone number is [protected]. I went to an apollo pharmacy Retailer Store ( Nager Bazar, Kolkata ) today, I have to buy a medicine name- Paxonil Plus 12.5 gm. As because this is RX Medicine I cannot buy it from online mode, They give the option for payment i.e., card, phone pay, and Paytm wallet code. As I didn't have phone pay at that time so I choose to generate code from Paytm and when I generate...

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