Submit a Complaint
Claimed

Apollo Pharmacy Complaints & Reviews

www.apollopharmacy.in
3.1
Updated: Mar 13, 2026
Complaints 2018
Resolved
1207
Unresolved
811
Good! Apollo Pharmacy values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Apollo Pharmacy step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Apollo Pharmacy

Having problems with Apollo Pharmacy?

File a complaint and get it resolved by Apollo Pharmacy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Pharmacy
Apollo Pharmacy

Apollo Pharmacy reviews & complaints page 7

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
Bishnoi Praveen Kumar
Sep 18, 2022
Report
Copy

Not attending the call

Address: Sullurpeta, Nellore district-524121

Apollo pharmacy sullurpeta, Nellore district (AP) -524121 . Costumer calls are not attending? We required something but tried to call more then 4-5 time but not attending the call ?...
Helpful
Found this helpful?
1 Comment
Report
Copy
M
Meghna10111
Sep 14, 2022
Resolved
Report
Copy
Resolved

Repeated promotional messages even after unsubscribing

I am receiving repeated messages even after unsubscribing from Apollo. These messages are spam and are troubling...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Dr RAHUL ACHARYA
from Allahabad, Uttar Pradesh
Sep 13, 2022
Resolved
Report
Copy
Resolved

Delay in delivery of medicine ordered on September 8, and even on 13 September showing preparing bill

I regret to inform you that I ordered the medicines with prescription on September 8, 2022 through UR WORLD APP for SBI Personnel and even on September 13, 2022, app preface shows preparing bill. I am 68 years old and need medicine but such a pathetic attitude towards sbi customers is hampering the trust we have entrusted to you. Kindly expedite the order.
If there is any loophole on my part or prescription please do let me know on...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
alokkrnayak
from Bhubaneswar, Odisha
Sep 10, 2022
Report
Copy

No refund initiated after cancellation from their end

Dear Sir,
I have ordered (online) some medicine vide Order no[protected] dated 24.06.2021. For which I have made a payment of amount INR 796.38 on the same day. However they cancelled the order from their side and no refund is made till date. After repeated reminder also, it has gone in deaf ear. So if this type of companies in the name of medicine are practicing corupt means to cheat patients/consumers and is irresponsible towards...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Swatisomani887
from Kolkata, West Bengal
Sep 9, 2022
Report
Copy

Refund not received for an order cancelled by them

Address: Kolkata

I had ordered medicines worth 5600/- appx. on their website on 1st Sep'22. I had a voucher of 5000/- which I got from redeeming points on my credit card which I used for making the payment, the balance was paid through UPI. The order got cancelled from Apollo's end. I was not intimated or contacted. In the evening while I was checking why the order was not delivered, that is when I found out on the app that they have cancelled the order....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sudhirsaini82
from Greater Noida, Uttar Pradesh
Sep 6, 2022
Report
Copy

Apollo Pharmacy Online Order #262183063 Escalation !!!

This is in reference to my order id "ORDER #[protected]". I placed this order on 05-Sep 08:00 PM.

I have ordered some important medicines like BP. I was expecting that Apollo would offer express delivery within 2 hours. However, my order stuck because of some prescription issue although I have attached the prescriptions with my orders.

My order has been verified by Apollo doctor on 05-Sep itself and the doctor...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Suhel Anwer
Sep 5, 2022
Resolved
Report
Copy
Resolved

Billing not done and charge overpayment

On 05/09/2022 I have purchased some items from Station Road Kota Apollo pharmacy Branch.
The sales person asked me to give amount of Rs.550 for the same but when I checked the MRP of those items, it was less around rs 28/-
When I was asked to give bill they told me that system is out order, that's ok
But when I asked about the excess amount she behave roudly and said that it was not her mistake this is system mistake...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
R
Rangaa Rajann
Sep 4, 2022
Resolved
Report
Copy
Resolved

Sugar Test machine

Address: Vadalur - 607303, Cuddalore District, Tamil Nadu

Hi, I purchased sugar test machine just a year before - now the device is not turning ON. When I purchase they said that the device is life time warranty and if any issue comes then they will replace another device for the same. Yesterday 12/9/2022 I went to the Appola Pharmacy which is located in Vadalur and told that the device is not working ; requested to replace with a new device since it is life time warranty cover. They are not ready...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vikram117
from vijayawada, Andhra Pradesh
Aug 30, 2022
Report
Copy

Denying sale of tablets in pieces/ forcing to buy full strip

Address: pantakaluva, vijayawada

Date 30.8.22, 8.30 pm,
the shop refused to sell 3 tablets, saying that it should be purchased full strip only.

this is not correct practice.
as per doctor prescription ( only 3 tablets) only we can take, why shall i pay extra amount to company.

Each tablet of Rs 17/- for 3 tablets Rs 51/- why should i pay extra Rs 120/-...
Helpful
Found this helpful?
1 Comment
Report
Copy
V
venkatesh tamlurkar
from Noida, Uttar Pradesh
Aug 27, 2022
Report
Copy

Refund not initiated

Address: Hyderabad

I have canceled my online booking order of medicine purchased on Apollo Pharma app through my mobile on Saturday 20th August 2022 immediately within few hours of purchase. The order number was[protected]. The company accepted the return and accordingly mentioned the refund will happen in 1-2 business working days. However, there was no refund of my amount and accordingly I raised a request for refund with ticket id 1099538 on 22 August. Since...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Devendra Kanithi
Aug 25, 2022
Report
Copy

Product Delivery Issue

The most worst delivery services are providing by the Apollo pharmacy I have ordered a product and I was unable to lift the call by delivery agent and then my order went for re attempt.
I will do whatever I can to get the proper explanation from the Apollo team. Until then my reviews will go on like this.....
Helpful
Found this helpful?
Write a comment
Report
Copy
H
healthplus
Aug 24, 2022
Resolved
Report
Copy
Resolved

Worst Behaviour and Bad Response

Address: Iyappantangal, Oil mill Road, Chennai.

WHAT HAPPENED:

I purchased Zincoderm-GM ointment the cost is rupees 51. I said my mobile number to add the product amount and Given 500 rupees.he is telling don't you carry change while coming to the pharmacy and tell the OTP he said ... Who the hell are you to redeem my amount without my permission I asked then he is shouting on me..carry the change. I asked the employee name and designation.

Employee Name:...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Nainiyappan
from Mumbai, Maharashtra
Aug 24, 2022
Report
Copy

Medicines Not Delivered to GPD

We ordered medicines online appollo pharmacy ordered 19.08.2022 today 24.08.2022 it almost going to complete one week from chennai to 46 kilometer away city they are taking one week to deliver. but they are advertising medicines delivered soon its they are making peoples clown...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
Janet Evans Ashok
from Tirunelveli, Tamil Nadu
Aug 24, 2022
Report
Copy

Fake message of attempted delivery

I ordered few emergency medicines on the app on August 22, 2022 -9 pm;the delivery was displayed to be done within August 22, 10:30 pm;Around 10 pm, I received a message from apollo app stating that a delivery was attempted which in reality never took place;On contacting the delivery executive number which showed up in the app, he stated that his duty time for the day has got over and that's why he had to send such a message ;the delivery...
Helpful
Found this helpful?
Write a comment
Report
Copy
L
lokesh Chalapareddy
Aug 23, 2022
Resolved
Report
Copy
Resolved

Response from apollo pharmacy staff

Address: Apollo pharmacy, MKT ROAD, Alwal 500010

Dear sir,
A prescription was shared with my nearest apollo pharmacy located at MKT road, Alwal, Secunderabad.
The staff is reluctant to get the order after multiple follow ups.
When I tried to call your toll free number, that number itself out of network....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Meenu Pandita
Aug 19, 2022
Report
Copy

Medicine missing in the packet they deliver

Address: Apollo pharmacy sector 80A

I ordered medicine from Apollo pharmacy which is located in sector 82A vatika Gurgaon
They dilivered less medicine and after sharing the bill and the details of missing medicine they stop responding
This is very poor service they are providing...
Helpful
Found this helpful?
1 Comment
Report
Copy
Z
ZUHAIBMBL
from Ramnagar, Uttar Pradesh
Aug 18, 2022
Report
Copy

Product replacement and duplicate bill

Address: C104 Abrar Nagar, Kalyanpur, Lucknow, Rahmania masjid

I have purchased compressor nebulizer from apollo pharmacy on 29th November 2021. I misplaced the invoice, so i visit the Appollo pharmacy outlet and request to the Appollo pharmacy representative to help me where Is the service centre of Appollo pharmacy election products but he told me to call the customer care from where I purchased this product. And I call the customer care, she told me visit the nearest Apollo pharmacy outlet. But Neither...
Helpful
Found this helpful?
Write a comment
Report
Copy
L
Lavakumar B
Aug 17, 2022
Report
Copy

Refund On order id 260592498

Address: D1304, VAISHNAVI NAKSHATRA, TUMKUR ROAD, YESHWANTHPURA

Order id[protected].

I had ordered above medicines on 01:08:2022, the order was cancelled for reasons best known to them. Now, I had asked for refund, they keep raising “ticket” and closing it as resolved, on several occasions,

Refund due is ₹ 16, 875/- pending for more than 17 days.

I need this money to buy medicines from other source.

the service is pathetic...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Satish Juthuka
Aug 16, 2022
Report
Copy

Received damaged product

Address: Chennai main office

Recently I ordered Himalaya baby diaper big pack from Apollo pharmacy store through online by "Apollo 24/7 " app in Vijayawada Moghalrajpuram Branch_2. While opening a new pack observed that there is tamper on item and was covered with cello tape which is not visible surely while selling the product. Is this the company policy to sale the damaged items to customers. How negligible the Apollo pharmacy staff are. While being verified to deliver,...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
Amir Shadab
Aug 13, 2022
Report
Copy

Discount and billing

Address: Madhavadhara -Vizag

I went to by some medicine from madhavadhara -Vizag
And ask for discount on medicine
They rudely refused to provide any discount and they didn’t provide me proper bill....
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

Medlife
1
(1554)
Online Marketplace Store India [OMSI] / Online Medical Store India
2
(160)
GlaxoSmithKline
1.3
(31)