Apollo Pharmacy Complaints & Reviews

I have ordered medicine on apollo 24/7 android app on 20 Feb 2023 with with 2 shipment id[protected] and[protected]. These two shipment was part of same single order i placed.
They suddenly cancelled my order without any justificatory reason !
Even after i raised complaint for refund of money back. Till they refunded amount of shipment id[protected].
And emailed and complaint on top of my existing complaint and reminding...

I ordered Infant milk powder and multivitamin drops. As I'm out of the town and my wife can't go out with 3 months baby, I ordered in online Apollo 24/7 app. Its been 1 week, not received the items, when ever I call customer care, they simply say that its shipped and out of delivery. There is no option for me to cancel in the app, so I asked the executives to cancel from their end and to refund the amount. They neither delivering nor refund...

I have changed my mobile number. My old number [protected] to [protected]

I want opt-out from receiving messages from Apollo on my phone no [protected] and [protected]

I visited the Apollo pharmacy located in Hyderabad-near Academic heights public school. Asked for the pantoprazole (Pantosec, B.No.AFB22F90, brand Cipla )medicine, shop person given tablet without ensuring the strip condition which is already in damaged, asked shop person not to sell the strip to anyone, he replied that I will sell by removing the damaged tablet why should I Loss for small defect, he is not concern about the patient safety
Need action on business oriented people not ensuring patient health

I have cancelled the order due to insufficient details in the prescription but I haven’t received the refund yet

It’s been two weeks since the order cancellation

Staff behaviour wrong with customers they are not eligible for this job

Dear Sir,
I would like to inform that I purchased the following medicines on 15th February, 2023 from Apollo Pharmacy situated at 772/2, Circle, Vijayashree Pura, Vijay Nagar 3rd Stage, Garudachar Layout, Mysuru, Karnataka 570018:
1. Novastat Gold 20 mg 10 capsules
2. Prolomet XL 12.5 mg 10 tablets

However, I regret to inform you that owing to wrong computerised billing of medicines it was billed at ₹522.27(soft copy of bill attached).

Sir, I paid the same digitally ( copy of the transaction details attached).

Later on, after coming home I detected the anomaly in the bill. Actually, instead of correct billing of ₹281.15{(₹267.89+₹44.50)= ₹312.39-Rebate of 10% on ₹312.39}, I had to pay an extra amount of ₹241only.

Therefore, I request the competent authority to look into this case and resolve the problem by doing the needful to refund me the extra amount of ₹241/- charged erroneously and oblige.

Dear Sir,
I would like to inform that I purchased the following medicines on 15th February, 2023 from Apollo Pharmacy situated at 772/2, Circle, Vijayashree Pura, Vijay Nagar 3rd Stage, Garudachar Layout, Mysuru, Karnataka 570018:
1. Novastat Gold 20 mg 10 capsules
2. Prolomet XL 12.5 mg 10 tablets

However, I regret to inform you that owing to wrong computerised billing of medicines it was billed at ₹522.27(soft...

Hi Apollo team,
Please remove my number from your database. I am getting promotional messages daily even though I opted to unsubscribe. Please resolve this issue at the earliest.

Please stop sending me SMS to my phone number [protected]. I am abroad and paying roaming charges on your numerous junk messages. Even when I am home, I don't want them.

Worked as pharmacist in one of Appollo Pharmacy store and the experience is pathetic. The HR told one day off for a week but store supervisor always refuse to give and they treat pharmacist as their store cleaner to clean all the racks

While employment they promised and wrote 12 sick and 12 casual leaves per month, but no leaves will be given to employee and No option to apply and see leave balances. The supervisor who passed 10th class can have all the rights to apply day offs and manage absents even you worked for the day, The profession course completed pharmacist who have knowledge on drugs is nothing in the store

The store supervisors coming to store on their own time to harass the people

Please take action ASAP or let me know the process to escalate

I have bought a medicine from apollo pharmacy in kammanhalli on 4th feb and done an upi transaction twice . They said within 2 days it will be refunded . I have been follwing till date no repsonse from the store they have giving a worng mobile no of the supervisor .

Request the concerned official to get the matter and resolve...

On 14th February evening at 8.31 pm my husband went to buy medicine from Appollo Pharmacy Bosepukur branch Kolkata with proper Doctor's prescription.
According to the prescription the pharmacist was supposed to give XYZalM syrup 4 mg for my 3 years old child instead he had handover my husband some tablets of much much higher dose for adult consumption of 10 mg.
When I was about to give the medicine to my child I realised the...

Ordered 3 medicines which was supposed to be delivered on Feb 3rd 2023 but received wrong medicine on Feb 5th, raised a concern immediately and they said will get back to me between 12-24 hrs, calling them again n again but no action has taken.
Now neither they are providing the correct medicine nor refunding back my amount of Rs. 2344.50/-

Order#[protected]

Good evening sir /madem. Herewith i am making a complaint on apollopharmacy pappireddipatti branch of the unrespectful behaviouf of staffs in the particular branch. And moreover they are giving tablets without doctors prescription. I request yu to take necessary steps in future to control...

Hi Team,

I was in Tiruverkadu, Chennai- 600077.
Near my home two Apollo Pharmacy are there. One near Tiruverkadu temple my wife went to buy medicine in morning the pharmacy technician given me wrong tablet. Doctor prescription says MAXILIV(used for digestion and liver disease) but I got MAXGALIN 50 mg(used as a pain killer).

Since I cross check price I come to know the difference. Since a jaundice infection person if I took pain killer medicine it worsen my infection and get my health in trouble.

Then evening I went to Apollo Pharmacy opposite to Hyderabad briyani shop there I asked for Celvida Liv they search in system and said its not available. But when I saw in the nutrient powder rack I saw that name.

As a normal person I am able to recognise the name of the medicine but as a technician they are struggling and providing wrong medicine.

I don't want to make it an issue but please place a trained technicians to serve people. Atleast one trained person per pharmacy.

Hope this request is taken care and it will not happen again.

Attached doctor prescription for reference.

Thanks,
Anbu.

Hi Team,

I was in Tiruverkadu, Chennai- 600077.
Near my home two Apollo Pharmacy are there. One near Tiruverkadu temple my wife yesterday went to buy medicine in morning the pharmacy technician given me wrong tablet. Doctor prescription says MAXILIV(used for digestion and liver disease) but I got MAXGALIN 50 mg(used as a pain killer).

Since I cross check price I come to know the difference. Since a jaundice...

One of the worst platform perhaps. No proper management, netmed and pharmeasy are comparatively good. they are doing delay in delivery and in refund also they have done delays, I have not yet received any refund after fifteen days. It seems they are violating their own refund policy.

I have placed online order for "Chekfall-10% Topical Solution" from apollopharmacy.in website
but i received wrong item "Chekfall-Finasteride 10% Topical Solution".

I have raised request to refund/replace with what i ordered.
I escalated complaint with customer care support several times but they are just responding same copy past message.

It has been 7 days and no action or response from Apollo...