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Apollo Pharmacy Complaints & Reviews

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3.1
Updated: Dec 29, 2025
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Apollo Pharmacy reviews & complaints page 6

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S
Satish ubbapally
Mar 24, 2023
Mar 30, 2023
This thread was updated on Mar 30, 2023
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Address: Miryalaguda

Apollo pharmacy management informs them that
I have been buying from Apollo pharmacy for the past 5 years. Never caused any trouble to the customer. But today I shopped at 8:05 PM at the newly established Apollo pharmacy near Reliance Trends in Miryalaguda. When they said that the item should be paid in cash only, the staff argued and finally made the payment by phone.
Since then the staff misbehaved with us and troubled us about the carrybag. At near Reliance Trends, you can see the way your Apollo pharmacy staff approached our motor cycle and behaved on your security camera and take appropriate action. I request your management not to cause such trouble again.
Thank you..
Apollo Pharmacy customer support has been notified about the posted complaint.
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Dear Mr. Satish,

Please write back to us with your registered mobile number so that we will escalate the issue further.

Thanks & Regards
Kiran
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    C
    CA Gani
    from Bengaluru, Karnataka
    Mar 23, 2023
    Mar 30, 2023
    This thread was updated on Mar 30, 2023
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    Glucometer not working properly

    Address: [email protected]

    I have purchased glucometer 4m back from that time the glucometer is not showing the correct results there is no difference in the pattern also, even if i want to do some adjustments. Requesting you to help on the same. For checking it is correct i have incurred so much money upon verification

    Regards

    Ganesh V...
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    M
    Mohammad Arif 80
    from Ghaziabad, Uttar Pradesh
    Mar 22, 2023
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    Partial order delivered

    Hi,
    This is very unfortunate that we have still not received Mamypoko pants XXL, while 4 days already gone.
    Request you to please check and update why partial order delivered and why remaining item not delivered yet.
    Invoice is attached for your reference.

    Invoice number:FL[protected]

    Thanks and regards
    Mohammad Arif...
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    Y
    Y Rama Muni Reddy
    Mar 20, 2023
    Mar 21, 2023
    This thread was updated on Mar 21, 2023
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    Address: Near NIT Warangal, Warangal, Telangana, 506004

    Sir, I paid money through phone pay Rs660 to the apollo accoount to the medical people working in opollo. But they are saying money refun ded within 3 days, but it was not. I am very sad about this. Please return my money which got struct at your account.

    Details from my accpount:

    14-Mar-2023
    (14-Mar-2023) TO TRANSFER UPI/DR/[protected]/APOLLO P/HDFC/apollohosp/Payme TRANSFER TO[protected] 660.00
    Apollo Pharmacy customer support has been notified about the posted complaint.
    View replies
    Money is still not refunded even after raising complaint. I want to raise complaint in court to pay my money and extra money to lawyer charges.
    Reply
    Apollo Pharmacy Customer Care's response, Mar 21, 2023
    Verified Support
    Dear Mr. Reddy,

    Please email to [email protected] with the PhonePe payment screenshot, your registered mobile number and the complete store address so that we will forward it to the concerned team for initiating a refund.

    Thanks & Regards
    Kiran
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      A
      amirshukla91
      from chennai, Tamil Nadu
      Mar 16, 2023
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      Delivery guy ran away with money and Apollo pharmacy doesn't care

      Address: chennai

      I paid for an order online, but i was outside of my home during delivery.

      Delivery guy asked for money showing the receipt and got money from my parents and ran away after delivering the medicnes.

      I tried to call a few times but he did not pickup the call.
      reported to apollo and its been 6 days and no response from apollo

      looks like they dont even care if the medicines are delivered or not.br...
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      A
      arjun6691
      from Ramanagara, Karnataka
      Mar 15, 2023
      Mar 21, 2023
      This thread was updated on Mar 21, 2023
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      Address: Ramanagara

      I purchased one sheet tablet for prolomet T 25 the from appolo pharmacy, pharmacy selling tablet is MRP rate is Rs 142 but pharmacy selling same price no discount will provide. But actually some other medical pharmacy will be same tablets selling 120 Rs after discount selling and sale lesser MRP but appolo pharmacy collected MRP Rate so why the selling MRP rate why not selling less then MRP we are attached 2medical rate slips
      +2 photos
      Apollo Pharmacy customer support has been notified about the posted complaint.
      View replies
      Dear Mr. Arjun,

      Please email to [protected]@apollopharmacy.org as we are unable to view any contents on the invoice due to low pixelate.

      Thanks & Regards
      Kiran
      Reply
      Dear Mr. Arjun,

      Please write back to us with your registered mobile number and email ID so that we will escalate the issue further.

      Thanks & Regards
      Kiran
      Reply
      [protected] email id is [protected]@gmail.com
      Reply
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        R
        Ravi Wodeyar
        from Dhamtari, Chhattisgarh
        Mar 15, 2023
        Mar 21, 2023
        This thread was updated on Mar 21, 2023
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        Address: Appolo pharmacy. Rajiv Nagar branch. Hospet. Karnataka

        I am regular customer of your pharmacy.
        1. Today I asked for 5 tablets of mucinac-600mg as per the doctor's prescription. But your lady representative denied to issue the same and offer to take whole sheet.
        2. Some times they didn't tell the offers.
        3. Many time they didn't deduct the money which is saved in my account because of OTP generation issue. And network issue. My question is that, for e payment network works fine. But deducting the amount in my account doesn't work why.
        Apollo Pharmacy customer support has been notified about the posted complaint.
        View replies
        Dear Mr. Ravi,

        Please write back to us with your registered mobile number and email ID so that we will escalate the issue further.

        Thanks & Regards
        Kiran
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          V
          Vipansha
          from Amritsar, Punjab
          Mar 14, 2023
          Mar 21, 2023
          This thread was updated on Mar 21, 2023
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          Regarding misbehave and return in medicine

          Address: Amritsar

          Sir,
          I am regular customer of Apollo pharmacy having my card Apollo advantage [protected], I have taken medicine from apollo pharmacy but due to some circumstances I wanted to return that medicine, but they didn't take it back and misbehaved with me and said me to close my apollo advantage card, I feel ur service very bad. Kindly resolve my complaint as I am ur 15 years old customer.

          Address of Apollo pharmacy :
          br...
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          N
          nareshv212
          from Hyderabad, Telangana
          Mar 14, 2023
          Mar 21, 2023
          This thread was updated on Mar 21, 2023
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          Iam buying LH kit but it's invalid plz consider my compliant and return money r another product
          Apollo Pharmacy customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          Please write an email to [protected]@apollopharmacy.org with the product images and your registered mobile number so that we will escalate the issue further.

          Thanks & Regards
          Kiran
          Reply
          Dear Customer,

          Please write an email to [protected]@apollopharmacy.org with the product images and your registered mobile number so that we will escalate the issue further.

          Thanks & Regards
          Kiran
          Reply
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            J
            Jeba Robert
            Mar 12, 2023
            Mar 21, 2023
            This thread was updated on Mar 21, 2023
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            Resolved

            Address: Block No 1, 33/4, Seklar Street, NH-1, Maraimalai Nagar, Tamil Nadu 603209

            Hi, it’s a shame that a big corporate is delaying their process for 685 ₹ inr. I done double payment for a single bill and requested for a refund it’s been delayed to the core and people there give fake promises. They simple underrated the customer. Rude talk and hate.

            Good Advice: Shut down the shop as soon as possible.

            Apollo Pharmacy Maraimalai Nagar அப்பல்லோ மருந்தகம்

            apollopharmacy.in

            Block No 1, 33/4, Seklar Street, NH-1, Maraimalai Nagar, Tamil Nadu 603209

            Apollo Pharmacy Maraimalai Nagar
            [protected]
            https://maps.app.goo.gl/vNn37gfER36c4Fd96?g_st=ic

            Person who is not responding:
            [protected]

            [protected]

            Take Action and please give me back my money as soon as possible.
            +5 photos
            May 2, 2023
            Complaint marked as Resolved 
            Apollo Pharmacy customer support has been notified about the posted complaint.
            Verified Support
            Mar 21, 2023
            Apollo Pharmacy Customer Care's response             Dear Customer,

            Please write back to us with your registered mobile number and email ID so that we will escalate to the concerned team further for initiating a refund.

            Thanks & Regards
            Kiran
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              J
              Jeba Robert
              Mar 12, 2023
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              Bill not refunded for more than 2 months

              Address: Block No 1, 33/4, Seklar Street, NH-1, Maraimalai Nagar, Tamil Nadu 603209
              Website: apollopharmacy.in

              Unfortunately I pay the bill amount 685 ₹ two times within 5 mins due to some transaction issues on February 10 2023 at Apollo pharmacy located at Block No 1, 33/4, Seklar Street, NH-1, Maraimalai Nagar, Tamil Nadu 603209

              Apollo Pharmacy Maraimalai Nagar
              [protected]
              https://maps.app.goo.gl/p87zzkVpXNENCQ3m9?g_st=ic

              Pros: No positive point. everything is worst here.
              Cons: They said Audit...
              +5 photos
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              P
              Prec
              from Hyderabad, Telangana
              Mar 9, 2023
              Mar 21, 2023
              This thread was updated on Mar 21, 2023
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              Address: Kukatpully Hyderabad

              Ordered a facial toner MRP 950 Prepaid delivery.
              On delivery, the wrong product was delivered - a cream In the same brand MRP 805.
              On the same day I notified for a return request. It’s been more than 2weeks. No exchange or refund has happened to rectify the situation caused by Apollo Pharmacy. I have emailed proof. They have given Just emails saying we will refund once exchange is completed. No one has even come to
              Pick up. Cheating customers until they are fed up. Apollo Terrible company.
              Apollo Pharmacy customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              Please share the invoice copy and your email ID so that we will escalate the issue further.

              Thanks & Regards
              Kiran
              Reply
              Dear Customer,

              Please share the invoice copy and your email ID so that we will escalate the issue further.

              Thanks & Regards
              Kiran
              Reply
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                V
                Vinod Master
                Mar 9, 2023
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                1) OneApollo Registered Mobile Number - [protected]
                2) Bill Number - 11379DS0005796
                3) Bill Date - 17/01/2023
                4) Bill Value - Rs.1725.25 Less: SUPER30 Rs.346.45 Net Rs.1378.80
                Order ID[protected] Complaint ID 1719452

                One more transaction for which also Cashback not received.

                1) OneApollo Registered Mobile Number - [protected]
                2) Bill Number - 11490DS0001359
                3) Bill Date - 16/02/2023
                4) Bill Value - Rs.1264.10 Less: SUPER30 Rs.253.54 Net Rs.1010.56
                Order ID[protected] Complaint ID 1743961
                Apollo Pharmacy customer support has been notified about the posted complaint.
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                  V
                  vnktshkn
                  from Bangalore, Karnataka
                  Mar 8, 2023
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                  Wrong Items were delivered and Apollo pharmacy is not working on replacement of product.
                  Ordered Apollo Pharmacy Diabetic Vanilla Flavor Protein Powder, 400 gm.
                  Delivered - Chocolate flavor.

                  Complaint is raised last Saturday - 04/03/2023 still getting automated messages saying your issue will be addressed within 2 working days.

                  Pathetic customer service from Apollo Pharmacy. They asked to send the photos of product delivered and alternate phone numbers and they sent. They Acknowledged and not doing anything.

                  They are saying investigation is being done. What is the investigation they are doing here ...? Why do they need again these many days of time for this small replacement... So sluggish.. can't they resolve small issues within a day.. they deliver within a day.. and make mistakes and rectify them for weeks / months ... Do they think customers will come back on their app to buy again..
                  Apollo Pharmacy customer support has been notified about the posted complaint.
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                    D
                    Dias19
                    from Powai, Maharashtra
                    Mar 7, 2023
                    Mar 8, 2023
                    This thread was updated on Mar 8, 2023
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                    Medicine wrongly charged

                    Margao branch
                    Yesterday I went to their pharmacy to buy medicine I was in hurry. And they charged extra medicine worth 16 rs. Somebody elses medicine.The amount is small but this is very ignorant attitude by the staff.
                    Very disappointed...
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                    P
                    Princeyyy
                    from Warangal, Telangana
                    Mar 5, 2023
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                    Address: Kazipet, warangal

                    I have ordered a medicine which was prescribed by the doctor. Inspite o[censored]ploading the prescription the order got rejected citing the prescription was an edited one. I need to know how can anyone would edit a prescription to use to their baby. I need to know the person who has rejected the order.
                    +2 photos
                    Apollo Pharmacy customer support has been notified about the posted complaint.
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                      A
                      afcY
                      Feb 25, 2023
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                      Unprofessional and Negligent

                      I am a foreigner living in India who just happens to need medicine for my brain to function correctly. I have a licensed doctor who prescribes me medicine. For the past few months, I have been able to order from Apollo Pharmacy. That is, until today.

                      I was told that my purchase was denied because my prescription is invalid. When I would ask for what specific reason, the pharmacist on the phone wasn’t able to answer. br...
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                      M
                      Mak AK
                      Feb 25, 2023
                      Feb 28, 2023
                      This thread was updated on Feb 28, 2023
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                      Sms unsubscribe

                      Dear Apollo
                      As per your privacy policy,
                      Please unsubsubscribe my phone number [protected] for all type of sms from your end.

                      Regards
                      Mak.....
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                      M
                      Monika Chakraborty34
                      Feb 24, 2023
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                      Invoice batch no, expiry date are not matching with medicine's batch no and expiry date

                      I have purchased few medicine from apollo pharmacy 24×7 app on wednesday 22nd february 2023. After receiving the order could see invoice batch no, Expiry dates are not matching with medicine's batch no and Expiry date. I raised a ticket as well to apollo pharmacy on 22nd February with ticket no #1764532 but till now I have not received any solution. After calling multiple times to apollo pharmacy 24×7 helpline they are asking me to wait...
                      +1 photos
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                      B
                      Bodhisattwa met
                      Feb 24, 2023
                      Feb 28, 2023
                      This thread was updated on Feb 28, 2023
                      Resolved
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                      Resolved

                      Stop Spamming

                      Dear Apollo,

                      I am writing to express my extreme dissatisfaction with the unsolicited SMS messages that your company has been sending me. Despite never opting-in to receive such messages, I have been bombarded with numerous spam texts from your organization, which is not only inconvenient but also a clear violation of my privacy.

                      Not only are these messages annoying and disruptive to my daily routine, but they...
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