Submit a Complaint
Claimed

Apollo Pharmacy Complaints & Reviews

www.apollopharmacy.in
3.1
Updated: Oct 31, 2025
Complaints 2009
Resolved
1205
Unresolved
804
Good! Apollo Pharmacy values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Apollo Pharmacy step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Apollo Pharmacy

Having problems with Apollo Pharmacy?

File a complaint and get it resolved by Apollo Pharmacy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Pharmacy
Apollo Pharmacy

Apollo Pharmacy reviews & complaints page 6

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Ravi Wodeyar
from Dhamtari, Chhattisgarh
Mar 15, 2023
Mar 21, 2023
This thread was updated on Mar 21, 2023
Report
Copy

Address: Appolo pharmacy. Rajiv Nagar branch. Hospet. Karnataka

I am regular customer of your pharmacy.
1. Today I asked for 5 tablets of mucinac-600mg as per the doctor's prescription. But your lady representative denied to issue the same and offer to take whole sheet.
2. Some times they didn't tell the offers.
3. Many time they didn't deduct the money which is saved in my account because of OTP generation issue. And network issue. My question is that, for e payment network works fine. But deducting the amount in my account doesn't work why.
Apollo Pharmacy customer support has been notified about the posted complaint.
View replies
Dear Mr. Ravi,

Please write back to us with your registered mobile number and email ID so that we will escalate the issue further.

Thanks & Regards
Kiran
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V
    Vipansha
    from Amritsar, Punjab
    Mar 14, 2023
    Mar 21, 2023
    This thread was updated on Mar 21, 2023
    Report
    Copy

    Regarding misbehave and return in medicine

    Address: Amritsar

    Sir,
    I am regular customer of Apollo pharmacy having my card Apollo advantage [protected], I have taken medicine from apollo pharmacy but due to some circumstances I wanted to return that medicine, but they didn't take it back and misbehaved with me and said me to close my apollo advantage card, I feel ur service very bad. Kindly resolve my complaint as I am ur 15 years old customer.

    Address of Apollo pharmacy :
    br...
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy
    N
    nareshv212
    from Hyderabad, Telangana
    Mar 14, 2023
    Mar 21, 2023
    This thread was updated on Mar 21, 2023
    Report
    Copy

    Iam buying LH kit but it's invalid plz consider my compliant and return money r another product
    Apollo Pharmacy customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    Please write an email to [protected]@apollopharmacy.org with the product images and your registered mobile number so that we will escalate the issue further.

    Thanks & Regards
    Kiran
    Reply
    Dear Customer,

    Please write an email to [protected]@apollopharmacy.org with the product images and your registered mobile number so that we will escalate the issue further.

    Thanks & Regards
    Kiran
    Reply
    Helpful
    Found this helpful?
    2 Comments
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      J
      Jeba Robert
      Mar 12, 2023
      Mar 21, 2023
      This thread was updated on Mar 21, 2023
      Resolved
      Report
      Copy
      Resolved

      Address: Block No 1, 33/4, Seklar Street, NH-1, Maraimalai Nagar, Tamil Nadu 603209

      Hi, it’s a shame that a big corporate is delaying their process for 685 ₹ inr. I done double payment for a single bill and requested for a refund it’s been delayed to the core and people there give fake promises. They simple underrated the customer. Rude talk and hate.

      Good Advice: Shut down the shop as soon as possible.

      Apollo Pharmacy Maraimalai Nagar அப்பல்லோ மருந்தகம்

      apollopharmacy.in

      Block No 1, 33/4, Seklar Street, NH-1, Maraimalai Nagar, Tamil Nadu 603209

      Apollo Pharmacy Maraimalai Nagar
      [protected]
      https://maps.app.goo.gl/vNn37gfER36c4Fd96?g_st=ic

      Person who is not responding:
      [protected]

      [protected]

      Take Action and please give me back my money as soon as possible.
      +5 photos
      May 2, 2023
      Complaint marked as Resolved 
      Apollo Pharmacy customer support has been notified about the posted complaint.
      Verified Support
      Mar 21, 2023
      Apollo Pharmacy Customer Care's response       Dear Customer,

      Please write back to us with your registered mobile number and email ID so that we will escalate to the concerned team further for initiating a refund.

      Thanks & Regards
      Kiran
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        J
        Jeba Robert
        Mar 12, 2023
        Report
        Copy

        Bill not refunded for more than 2 months

        Address: Block No 1, 33/4, Seklar Street, NH-1, Maraimalai Nagar, Tamil Nadu 603209
        Website: apollopharmacy.in

        Unfortunately I pay the bill amount 685 ₹ two times within 5 mins due to some transaction issues on February 10 2023 at Apollo pharmacy located at Block No 1, 33/4, Seklar Street, NH-1, Maraimalai Nagar, Tamil Nadu 603209

        Apollo Pharmacy Maraimalai Nagar
        [protected]
        https://maps.app.goo.gl/p87zzkVpXNENCQ3m9?g_st=ic

        Pros: No positive point. everything is worst here.
        Cons: They said Audit...
        +5 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        P
        Prec
        from Hyderabad, Telangana
        Mar 9, 2023
        Mar 21, 2023
        This thread was updated on Mar 21, 2023
        Report
        Copy

        Address: Kukatpully Hyderabad

        Ordered a facial toner MRP 950 Prepaid delivery.
        On delivery, the wrong product was delivered - a cream In the same brand MRP 805.
        On the same day I notified for a return request. It’s been more than 2weeks. No exchange or refund has happened to rectify the situation caused by Apollo Pharmacy. I have emailed proof. They have given Just emails saying we will refund once exchange is completed. No one has even come to
        Pick up. Cheating customers until they are fed up. Apollo Terrible company.
        Apollo Pharmacy customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        Please share the invoice copy and your email ID so that we will escalate the issue further.

        Thanks & Regards
        Kiran
        Reply
        Dear Customer,

        Please share the invoice copy and your email ID so that we will escalate the issue further.

        Thanks & Regards
        Kiran
        Reply
        Helpful
        Found this helpful?
        2 Comments
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          Vinod Master
          Mar 9, 2023
          Report
          Copy

          1) OneApollo Registered Mobile Number - [protected]
          2) Bill Number - 11379DS0005796
          3) Bill Date - 17/01/2023
          4) Bill Value - Rs.1725.25 Less: SUPER30 Rs.346.45 Net Rs.1378.80
          Order ID[protected] Complaint ID 1719452

          One more transaction for which also Cashback not received.

          1) OneApollo Registered Mobile Number - [protected]
          2) Bill Number - 11490DS0001359
          3) Bill Date - 16/02/2023
          4) Bill Value - Rs.1264.10 Less: SUPER30 Rs.253.54 Net Rs.1010.56
          Order ID[protected] Complaint ID 1743961
          Apollo Pharmacy customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            V
            vnktshkn
            from Bangalore, Karnataka
            Mar 8, 2023
            Report
            Copy

            Wrong Items were delivered and Apollo pharmacy is not working on replacement of product.
            Ordered Apollo Pharmacy Diabetic Vanilla Flavor Protein Powder, 400 gm.
            Delivered - Chocolate flavor.

            Complaint is raised last Saturday - 04/03/2023 still getting automated messages saying your issue will be addressed within 2 working days.

            Pathetic customer service from Apollo Pharmacy. They asked to send the photos of product delivered and alternate phone numbers and they sent. They Acknowledged and not doing anything.

            They are saying investigation is being done. What is the investigation they are doing here ...? Why do they need again these many days of time for this small replacement... So sluggish.. can't they resolve small issues within a day.. they deliver within a day.. and make mistakes and rectify them for weeks / months ... Do they think customers will come back on their app to buy again..
            Apollo Pharmacy customer support has been notified about the posted complaint.
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              Dias19
              from Powai, Maharashtra
              Mar 7, 2023
              Mar 8, 2023
              This thread was updated on Mar 8, 2023
              Report
              Copy

              Medicine wrongly charged

              Margao branch
              Yesterday I went to their pharmacy to buy medicine I was in hurry. And they charged extra medicine worth 16 rs. Somebody elses medicine.The amount is small but this is very ignorant attitude by the staff.
              Very disappointed...
              Helpful
              1 other people found this review helpful
              1 found this helpful
              2 Comments
              Report
              Copy
              P
              Princeyyy
              from Warangal, Telangana
              Mar 5, 2023
              Report
              Copy

              Address: Kazipet, warangal

              I have ordered a medicine which was prescribed by the doctor. Inspite o[censored]ploading the prescription the order got rejected citing the prescription was an edited one. I need to know how can anyone would edit a prescription to use to their baby. I need to know the person who has rejected the order.
              +2 photos
              Apollo Pharmacy customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                afcY
                Feb 25, 2023
                Report
                Copy

                Unprofessional and Negligent

                I am a foreigner living in India who just happens to need medicine for my brain to function correctly. I have a licensed doctor who prescribes me medicine. For the past few months, I have been able to order from Apollo Pharmacy. That is, until today.

                I was told that my purchase was denied because my prescription is invalid. When I would ask for what specific reason, the pharmacist on the phone wasn’t able to answer. br...
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                M
                Mak AK
                Feb 25, 2023
                Feb 28, 2023
                This thread was updated on Feb 28, 2023
                Report
                Copy

                Sms unsubscribe

                Dear Apollo
                As per your privacy policy,
                Please unsubsubscribe my phone number [protected] for all type of sms from your end.

                Regards
                Mak.....
                Helpful
                Found this helpful?
                2 Comments
                Report
                Copy
                M
                Monika Chakraborty34
                Feb 24, 2023
                Report
                Copy

                Invoice batch no, expiry date are not matching with medicine's batch no and expiry date

                I have purchased few medicine from apollo pharmacy 24×7 app on wednesday 22nd february 2023. After receiving the order could see invoice batch no, Expiry dates are not matching with medicine's batch no and Expiry date. I raised a ticket as well to apollo pharmacy on 22nd February with ticket no #1764532 but till now I have not received any solution. After calling multiple times to apollo pharmacy 24×7 helpline they are asking me to wait...
                +1 photos
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                B
                Bodhisattwa met
                Feb 24, 2023
                Feb 28, 2023
                This thread was updated on Feb 28, 2023
                Resolved
                Report
                Copy
                Resolved

                Stop Spamming

                Dear Apollo,

                I am writing to express my extreme dissatisfaction with the unsolicited SMS messages that your company has been sending me. Despite never opting-in to receive such messages, I have been bombarded with numerous spam texts from your organization, which is not only inconvenient but also a clear violation of my privacy.

                Not only are these messages annoying and disruptive to my daily routine, but they...
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                B
                Bodhisattwa met
                Feb 24, 2023
                Resolved
                Report
                Copy
                Resolved

                Hsh

                Hshsh...
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy
                N
                nishascorpio81
                Feb 23, 2023
                Report
                Copy

                Unclear policies

                Raised an order, got discount of 25% due to membership. Bill was Rs 690/-. Made online payment. Unfortunately it was not delivered to me for the 1st time because the delivery boy called me as he landed in some other address and immediately he cancelled it on not picking.. Reordered made online payment again, this time they failed to upload prescription and the customer care didn’t inform me to do it again, they arranged telephonic conversation...
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                G
                g0547s
                from New Delhi, Delhi
                Feb 23, 2023
                Resolved
                Report
                Copy
                Resolved

                Cancelled order suddenly and not refunding whole money

                I have ordered medicine on apollo 24/7 android app on 20 Feb 2023 with with 2 shipment id[protected] and[protected]. These two shipment was part of same single order i placed.
                They suddenly cancelled my order without any justificatory reason !
                Even after i raised complaint for refund of money back. Till they refunded amount of shipment id[protected].
                And emailed and complaint on top of my existing complaint and reminding...
                +4 photos
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                M
                Mallik.arjun
                from Hyderabad, Telangana
                Feb 22, 2023
                Report
                Copy

                Product not delivering and refusing to refund

                I ordered Infant milk powder and multivitamin drops. As I'm out of the town and my wife can't go out with 3 months baby, I ordered in online Apollo 24/7 app. Its been 1 week, not received the items, when ever I call customer care, they simply say that its shipped and out of delivery. There is no option for me to cancel in the app, so I asked the executives to cancel from their end and to refund the amount. They neither delivering nor refund...
                +2 photos
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                B
                Bharath992003
                Feb 22, 2023
                Feb 28, 2023
                This thread was updated on Feb 28, 2023
                Report
                Copy

                I have changed my mobile number. My old number [protected] to [protected]
                Apollo Pharmacy customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                Please write an email to [protected]@apollopharmacy.org with both the numbers and we will change it accordingly.

                Thanks & Regards
                Kiran
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  I
                  Itssatyamroy
                  Feb 22, 2023
                  Feb 24, 2023
                  This thread was updated on Feb 24, 2023
                  Report
                  Copy

                  I want opt-out from receiving messages from Apollo on my phone no [protected] and [protected]
                  Apollo Pharmacy customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  Please share your mobile number and we will add it to our DND(Do Not Disturb) list.

                  Thanks & Regards
                  Kiran
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit

                    Related businesses

                    Galderma India
                    1.3
                    (4)
                    BIG Chemist / A3T Retails
                    1.1
                    (28)
                    Wockhardt.com
                    2
                    (49)