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Apollo Pharmacy Complaints & Reviews

www.apollopharmacy.in
3.1
Updated: Mar 13, 2026
Complaints 2018
Resolved
1207
Unresolved
811
Good! Apollo Pharmacy values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Apollo Pharmacy step up their efforts to fully resolve all complaints 👍
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Apollo Pharmacy reviews & complaints page 6

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M
ManishK18538124
Dec 3, 2022
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Order marked as delivered but I didn't get the order.

My order #[protected] is marked as delivered but the delivery is not done.
I have raised an incident #1474941 but still it's not resolved ....
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S
Snainani9
from Ahmedabad, Gujarat
Nov 30, 2022
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Isopure Protein Return Item

Address: 19, Bishop Gardens, Raja Annamalaipuram, Chennai,Tamil Nadu- 600028

I hv reported incorrect item was sent to me by apollo pharmacy, item ordered name isopure strawberry cream but the item was sent vanilla isopure, there has been more then 8 email was exchanged with customer care of apollo pharmacy asking to return and in reply they always in 2 to 3 days items will be picked up and this ongoing from last two to three weeks but no resolution has been provided...
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N
Nikhil17114
from Angul, Odisha
Nov 25, 2022
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Promotional sms by apollo

Unsubscribe me from sms list. My number is [protected]...
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J
James1981
from Visakhapatnam, Andhra Pradesh
Nov 21, 2022
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Fraud business is taking money

Address: Type 2, 491/A, Railway quarters behind railway hospital

This Apollo pharmacy is cheating by taking money and updating fake delivery message. I bought 5000rs worth medicine and they delayed delivery and now updated that medicine delivered. They are not responding via phone calls and via email they are just responding same copy past message. I asked for a refund or to send medicine they are not responding. These medicines are for my mother she underwent open heart by pass surgery. I had to buy from...
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J
JDS Pathania
from Faridabad, Haryana
Nov 21, 2022
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Wrong Patient and Dr Name on the Invoice

Address: Lakeview Apartment sector 48, T5/603 Faridabad

I have ordered medicines from Apollo Pharmacy. The medicines have been delivered from Shop No 145, Sector 15, Faridabad. The name of patient and Prescribing Dr is incorrect on the invoice. I called the shop at ( [protected]) but they did not accept the complaint. You are requested to please get me new invoice by correcting the name and Dr's Name on the invoice as mentioned on the prescription which is already uploaded on your website.
br...
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A
ajayg2022
Nov 19, 2022
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Damaged product received

I online ordered Accu check Active strips on Apollo pharmacy website (order id[protected] delivered on 18-Nov-2022). Product I received was opened and its batch no. was not matching with the batch no. mentioned in the bill. There is a code chip that comes with these strips and it was missing too. Without this chip, these strips are not usable at all.
I wrote to customer support and I was shocked to see the their reply. Below is the...
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A
ADVDIPALRAVAIYA
Nov 18, 2022
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Useless staff members at Ghatlodia, apollo pharmacy Ahmedabad gujarat

Address: Apollo pharmacy Add: Pancholi house,ground floor,Prabhat chowk Ranna Park, Ghatlodia, Ahmedabad, Gujarat 380061

I am member of apollo’s pharmacy (My name Dipal Ravaiya ) I was visit apollo pharmacy Pancholi House Ghatlodiya Ahmedabad GUJARAT branch on dated 18.11.2022 at 8.12 p.m. there were two staff members sitting their chair. No work they doing, I was asked one of them about medicine. Useless Staff member forward me to another and same I was asked for that but he was not answer, I asked again the staff members reply me wait for 10 min. I asked...
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C
Chirag3434
Nov 17, 2022
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Unwanted repeating promotional messages

I have never ever used Apollo Pharmacy. I just looked for a medicine there only once and they asked to put my contact no. to look for delivery. The item was out of stock that’s why I couldn’t order.
But since then, I have been receiving reckless promotional messages from Apollo at least 3 messages daily .
Do you even have any slight idea how spamming and distracting that is.
I even got Do Not Disturb turned on …on...
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P
Parimi Uday Kumar
Nov 11, 2022
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Partial Delivery of items and no response

Address: Vizianagaram

I have ordered some tablets through apollo on 7th November. Order number is #[protected]. Where i got 2 units of collaflex pro +. I ordered 5 boxes of collaflex pro +. I got only 3 units. Then i raised a complaint in the app and then have shown no response and no response even after calling to their customer care. No refund or no delivery of the shortage boxes.
I am attaching the photos of invoice, bill screenshot and items arrived for...
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S
Shekhardas323
from Bhubaneswar, Odisha
Nov 7, 2022
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Misbehaviour and misconduct

Address: KHANDAGIRI, ODISHA

Early morning, I have go to the store to collect some stuff but I found the staff misbehave and using unappropriate words to me for a non-sensial reason. I was just astonished to see such behaviour at a reputed medicine store....
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J
[email protected]
from Gurgaon, Haryana
Nov 5, 2022
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Payment deducted but medicine still pending

Dear apollo this is genital reminder to all of you,
Medicine I had already 2 days back and today’s we are standing on 5th till date I don’t have proper information about medicine is still in order or cancel bcz payment I had already done and for today some delivery person came my house with medicine which I had order but he is asking about the payment to be cash but why should I pay the double amount when payment already had been...
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M
Mohammed Talmeez
Nov 1, 2022
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Deliver of Duplicate Product

Dear Sir,

Recently we ordered a Huggies for my baby from your APP. We have been ordering since long time but this time your team delivered a duplicate product. My baby started getting problem on her private part after wearing pampers Can you please look into the issue.

We are located in Warisguda Secunderabad....
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N
nambivar
from Tambaram, Tamil Nadu
Nov 1, 2022
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Denying the discount due to me

Apollo gives10% discount and it will reflect when the next transaction takes place. It means I can buy medicines for the balance in my account until the current urchase. Today I was told my discount total accumulation was rs. 126 but the staff did not allow me and insisted on my paying full price of 595 for my today's ourchase; they said net not working. All I need is they can call me and pay me the accumulated balance in cash because i paidin...
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D
[email protected]
from Mumbai, Maharashtra
Oct 18, 2022
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Medicine Order no. 263512511

Medicine Order no.[protected] dated 04 Oct 2022 not delivered but declared as delivered by Apollo pharmacy.
Inspite of repeated followups, no refund has been initiated till date....
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V
Vijay Sayani
Oct 17, 2022
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Non delivery of medicine timely

I placed an order on 15/10/2022 on Apollo 24x7, order Number[protected], but it hasn't delivered till now, Lodged complaint vide ticket no. 1312713 & 1314586,
But I am receiving system generated apologise email, while my issue is stand unattended and without any resolution.
Pls resolve my issue on priority.
Pls money also got stuck as I paid it online.
Regards
Vijay Sayani
Mobile: [protected]
E-mail:...
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S
[email protected]
Oct 13, 2022
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Billing cancellations/ reversals after 1 or 2 days

Address: Apollo pharmacy , Bhanugudi , Kakinada

I have purchased cough syrup in Kakinada Bhanugudi area Apollo pharmacy. I received a bill but next day I received a message that bill got cancelled and points got reversed.

Why they are doing like that .. is it kind of cheating

Dear OneApollo member, invoice no:CS0823895, bill amt: 118 has been cancelled.Your Health Credits (HC) have been reversed.HC Bal:1234.16. 1 HC=1Re...
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A
Ajay_patwa
from BIKANER, Rajasthan
Oct 10, 2022
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Without bill product sale

Address: MUKTA prasad nagar BIKANER RAJASTHAN

Apollo mai jo 99 rs. M jo offer chl rha h fash wash scrub skin gel whan k staff 3 person without bill product sale kr rhe h or bill mangne pr ulte jwab de rhe hai or payment apne personal Phone pay pr le rhe hain or bed Language se baat kr rhe hai...so kya hum Apollo se medicine Lena bnd Kr de Kya...???...
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G
golividya sagar
Oct 10, 2022
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Mis behavior with senior citizen

Address: Flat D2, RAJ TOWERS, B. S LAY OUT, SEETHAMMADHARA, VIZAG, 530013

Today at 7.30 I visited Apollo pharmacy in BS lay out, Visakhapatnam to get my voglistar and body pain tablets... Me. Satish who was dealing with was very rash and address always in singular form This area of Visakhapatnam is full of Rich and well educated people. Better teach him how to address a customer. Iam your regular customer G VIDYA SAGAR, [protected]. ONEMiss sunita, is also working there. She is very polite, if any drug is not available,...
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P
Pratik Dhir
Oct 9, 2022
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Medicines delivery delayed

Address: 151-A/4 Sagar Square Moti Jheel, Lucknow

Order delivery date 5th October 2022, extended to 8th and still not delivered...
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J
Jaganathan C
Sep 18, 2022
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Improve Customer service at Railway Colony, Nelson Manickam Road, Chennai

Address: Railiway Colony, Nelson Manickam Road, Aminjikarai

Team - Had mixture of experience with this store in last couple of months. Less in good and most of time in bad in terms of waiting time, respond to customer with high tone (no politeness/kindness) so it's time for this store to improve the soft skills at the earliest to re-gain store recognition from customers. Requesting you to consider my concern and do the needful. Thank you....
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