Apple India Complaints & Reviews

Dear sir
My name is Kuresh Patel and I am from Kolkata, India -
I am using apple phone since iPhone1
With one apple ID only - [protected]@gmail.com
Recently I bought iPhone 13 pro, to understand more about mac book pro I visited Apple store at Quest mall today,
I was waited for about 30 minutes but 2 staff were busy with customer and rest were busy chatting among them self, I requested Mr Madhusudan one of the staff to show me some features in mac book pro but he very rudely said he is busy attending customer but there was no customer with him, one sales lady show some interest on me and comes up but mr madhusudan STOP her to help me
I was very much surprise seeing such a behaviour from apple store staff and I have never seen such behaviour before
Requesting your self to kindly teach your staff how to behave with them .
Thanking you
Regards
Kuresh Patel
[protected]

As you can see from the phot attached when I opened the new I Phone I noticed that there was a black spot on the reverse near the camera lens . It appeared like a speck of dirt but on close scrutiny it looks like Pin ### . I have written to apple using the feedback option asking for a replacement . But have not heard from them.

To,
SHO PS PALAM VILLAGE
NEW DELHI 110045

CHEATING COMPLAINT AGAINEST M/S MOBILE GALEARY
SHOP NO. 2, RAM BAGH, AMRITSAR PUNJAB THROUGH ITS A.R.

Sir.
1. That Sh. Deepak Kumar S/O Sh.Tulsi Ram R/o 818, super market wali gali, gol chaker, Palam, New Delhi-110045 purchased mobile online and the opposite party engage in the business of online sale of mobile and others things on the above said address.
2. That your company booked my phone wrongly namely i.e Rajeev Thakur on my address but i boooked in the name Rajvir Thakur and I booked a mobile phone modal no. i-phone 8+ to you in sum of Rs. 11, 250/- at my hoe address of delhi..
3. That the opposite party supplied defective Mobile No. and my client contacted on mobiles numbers [protected], [protected], [protected] .
4. That I contacted to you for return the above said mobile phone but you did not give any satisfactory reply and asked to wait for some time as the your company is facing financial.
5. that the above said company has committed fraud and intentionally did not pay money and that should be punished .

It is requested you kindly take legal action againest the M/S Mobile Galeary Shop no. 2, Ram Bagh, Amritsa Punjab through its A.R as per law .

Complainant

Deepak S/O Sh.Tulsi Ram
R/o 818, super market wali gali, gol chaker,
Old super market wali gali, Palam New Delhi-110045
Mb. [protected]

In June I bought a Macbook Air M1 in August first well my MacBook’s display suddenly goes black while I was doing my class. I immediately contacted apple support and tried shortcuts as they asked but nothing happened. At last they told me to visit service center. When I went to Unicorn Apple’s Authorized service center in Hazratganj, Lucknow they kept my MacBook for diagnostics later some days I received a call from service center saying that this will not be covered in warranty It will go under physical damage. I said it is not physically damaged the problem occurred by itself only. From that day I posted a complaint and several mails here in consumer forum but didn’t get a single reply! Please look into this problem as I’m in class 12th and suffering from a lot of loss!

I had complained several times in apple service centre and apple support but they are not helping me. My phone's battery health had decreased to 91% in less than 20 days. The service center had acknowledged that Iphone 11 has battery problems but still they are not resolving my complaint. They are misguiding me and asking for service charge as well even my Iphone is under warranty. My IPhone 11 is 6 months old i had made the first complaint on 13th August 2021 regarding the battery health but got no response. They run the diagnosis and said that there is no issue found they are not listening to my complaints and apple doesn't have any complaint email or contact department. I have visited the apple service center today and they said thay yes in Iphone 11 this issue is very common and instead of doing something about it they told me that they can not do anything. It means that apple is aware that there device are defective and they dont want to repair them. Apple had sold me a defective product they are fraud and looted my money. I want a resolution.

I contacted apple support for buying gifting card. But they disabled apple id. Because of this i lost data

I purchased a macbook 13 pro " in 18th may 2020 from tresor store. It worked fine until 14th july 2020 and as usual i just close the lid and went to sleep on 14th night and next day morning when i tried to start mba, it didn't start. I thought it may be due to low charge. I tried every possible option like resetting smc, hard resetting smc and all but no luck. When called to apple customer care they also tried same and advised to visit service center for physical diagnosis. I he booked an appointment with icare in elements mall in delhi Connoght place for 1st october. I deposited laptop and icare collected 3000 as service advance and told me they need more time to troubleshoot and collected my mba.

After one day on 3rd, i received a mail from icare stating they tried all possible troubleshooting and concluded that it might be logic board issue and quoted 46, 549/- to replace logic board.

We buy apple products because we trust in their reliability and durability of the products. Now in almost 1 year it failed and they are charging more than 70% of the price of new macbook to repair logic board again which comes with a warranty of just 90 days.

Icare is not sure about the logic board is failed with short period of time.

I need justice for my hard earned money, i want to proceed legally against apple india.

Please sir help me as i am very poor

SERIAL NO - FVFC80F4L40Y

Regards
Frustrated apple user

I bought an iPhone XS from Flipkart in the month of August of the year 2020. Since then I am facing issue in my microphone and I tried to contact the Apple Care many times. They were unable to solve my problem since a year. Therefore I request you to solve my problem or exchange my Apple product with a new one which is not defective.

My Macbook Pro 13 inch ( purchased on 24/09/2018 ) shut down recently without any warning. All the data is lost because I didn't expect such a response from a brand like apple.
The customer care after a check-up of the system tells me to pay Rs.57000 for a new Logic board and a touch id board. Also they insisted that I should have taken apple care protection, because then it would have costed me lesser. If a person expects a complete shut down of a system like apple MacBook Pro, then why wouldn't he take apple care protection. Besides the cost of getting it repaired the mental trauma caused due to the loss of my data has been unbearable.
All my account passwords were in that system and it took a lot of efforts to get them back.

I am an user of apple iphone 11.My face id isn’t working properly.i open my face id but there is an issue in my face id.my face id also get open by my brother. This cause privacy issue to me.
Please take necessary action to resolve my privacy problem.

Dear sir
With regret, I am informing you that your service center at Ahmadabad which is nearby the drive-in cinema and inside of Himalaya mall has no idea that how much the customer is busy in this. I have taken my token nearby 1 pm and this is 2:18 pm Till I am waiting. Apple just taking one hour to listen to my issue I don't think solving my issue apple will take not less than one week. Please instruct the people i[censored] saw the clients are much more than other day and the full day is rush at the center then treat the clients fast as much as you can.
Very less traffic management skill

I had purchased my MacBook Pro in Jan of 2018. This laptop has been giving me issues ever since. The keyboard has been replaced 3 times and the display has been replaced two times but my issues were never resolved. I spoke to customer service but they told me they cannot do anything about it. People at the service centre denied to get me an optimal solution. My keys keep getting stuck after the replacement of the keyboard too. I am extremely dissatisfied with the product but apple refuses to give me a replacement. I have almost given up hope. I have many case IDs, one among them is[protected]. I hope to get a replacement or a refund from Apple for my faulty device! My device was once damaged by the service centre too, to which the apple executive told me " I cannot do anything about it".
My device Overheats has a faulty keyboard and has been having display delamination issues, apple says - not an issue. I have multiple case IDs which have become impossible to track but I am happy to share the Serial number of my laptop to apple in case they decide to act upon my issue.

Hi All

I do not want to write this mail intentionally but some thing happed seriously wrong with me. I would request you to all, please put your attention towards my concern.

Concern:
1) I bought new apple MacBook Pro 16 on 31st of August 21 which is last week from today. I personally visit one of apple store (Unicorn Info-solutions Pvt. Ltd.) situated in Delhi Subhash Nagar Pacific Mall, India.
First of all this is my first experience that I bought MacBook Pro in my life earlier I was windows user. When I visited at store one of sales Person Name is Pankaj who guided my and forcing me to buy this machine
As I was new user and I came into his word and I took this machine near about of amount INR 233296/- apart from it I purchased some accessories also.

2) he wrongly guided me, he said this machine is 2021 model and the latest one but when I call to Apple Support team I got to know this machine is year of mode 2019 not 2021. Its mean he sold me outdated model.

3) Since I buy this machine it has lot of issues for which I am chasing to apple support team last for 4 days. Let me listed down all the issues here.

Issue:
a) When I extended my MacBook Pro screen to Television than some time automatically voice stop to come.

b) Similarly when I connected my headphone while listening or watching videos voice stop to come whereas videos showing in playing mode

c) Machine getting heated sometime even I can work with this machine sitting on sofa or bed.

d) Sometime Machine got hang and I have to restart my laptop.

e) while I working on Virtual Box Cloudera or Horton box service than my laptop got hang and it restarted automatically.
f) if I keep my machine on idle mode for sometime and when I start working on it. Let I am playing video on you tube. Its show me message that you are device is getting restarted and mean time I can surf anything on browser
Till I do not restart my machine.

g) sometime touchpad got hang and when I press any key it pressed multiple times.

4) I already escalate this issue on Apple Support twitter handle and share the video as well for the issue that occurred so far but I did not get much health response from them.

5) Apple technician already performed basic trouble shooting step, like created test account, checking disk space, Activity tracker, even reinstall Apple Operating system but still problem not resolved.

6) after connecting 3 engineer, I finally connected one of engineer Tarvinder who listened my concern very carefully and he also performed some troubleshooting step, even when he was on screen share with me I shown him all the issues one by one
He also agreed that there is some problem but because he is the employee of apple he has to follow some rules that is very true from his perspectives. When he was connected with me on screen my machine got hang and machine automatically restarted
In his presence I took the snapshot and I uploaded on the link that shared with me. He also shared the case id[protected] and his office hour timing to connect. I am happy to help but this is point of totally dis-satisfaction and I am totally frustrated at
Time, I can not spend 3-4 hours daily to connect with Apple Support Team where it is cleared having issue with machine.

7) in fact today I started studying on this machine at 8 am and till 10 am I have to restart this machine 4 times. Why I purchase this machine so that I can perform my task but this machine required restart for simple task than why should I spent around 2.5 lakhs.

Now my concern is that as this machine is just 7 days old and I am getting too much issues, what is stand from apple team? Do I get refund or Do I get replacement of this machine. I already copied the consumer forum in this mail and let me know if need to Register some FIR for this regards.

I am attaching invoice here with this mail and also sharing the below link for video and snapshot that I took while issue occurred.
Send Files to Apple Support.

Apple India is looting people by unwilling to fix this manufacturing defect. They are forcing people to pay a huge amount of money to fix the display.

Please see the video of the problem
https://cutt.ly/5WB0iYl

I bought i phone 10 max pro on january 2020, within 10 month i suffer heating problem, then they exchanged it to me, after 5 month when warranty void i found one verticle pink line across left side of display, that's irritate for me, don't buy iphone, they use cheap quality material
[protected]@gmail.com
[protected]

Sir i lost my apple i phone 7 bill.I want a copy of duplicate bill This is a request you to provide me a copy of my mobile bill by sending a mail on. [protected]@gmail.com. And my phone imei no is [protected].Because i lost my apple id and my phone is stuck on activation lock without bill unlock is not possible This is a request plz send me as soon as possible. . So plz make it done soon

I have purchased a MacBook Pro 16 on 31st of August that have some manufacturing defect for which wrote lot of mails and call to apple support however I didn’t get solution from them. How do i get complete refund as i cannot go with this defective laptop, i have to restart multiple of times in fact i lost my work multiple times. I have to spent 3-4 daily with apple engineers to fix this issue. The cost of this laptop is around 2.5 lakh which is not small amount. I paid so much amount so that i can have better product not defective one. Please do needful either refund me or replace the product.

I had buy my iPhone from Kuwait but bill list I need duplicate please help

Apple service centre first told me manufacturing defects after several checks and tests, then they sent it for repair to Bangalore now they deny it for repair. After multiple complaints they are not ready to listen.
Case no.[protected]

I have purchase this MacBook in 2019 September after 1.5 year it suddenly turned off. I talk to apple authorised service center in India (iDelta), they diagnosed the logic board needs to be change. I replaced the logic board at 35000rs with three months warranty. After 2 months I faced multiple problems with my system like unplugging charger but still showing battery is charging, sometimes as it goes to sleep and not able to on from sleep. I informed the center but they asked to change display even it working sometimes. I used to love apple product a lot but very disappointing with the new systems. It has lots of lots of bugs. Please help if apple can do anything.