Apple India Complaints & Reviews

In summary, I had bought an Apple iphone 12Pro in the US in Jan’21 and returned to India subsequently. In early April’21, the hardware crashed one day and I raised the issue to the Apple service centre located in Mumbai (India). With much effort and after receiving much trouble and poor service from your Service centee, the Bangalore technical team assessed the piece and declared the phone as faulty and then they replaced it with a nw phone.

Unfortunately, the replaced phone is also giving me multiple issues. The apps get hanged, the body is rusting (the phone was replaced in Apr’21) and there is a defect in the body. There is bend on one side of the phone. To evidence this, I must explain to you that I had bought the glass cover from the Apple store and for the second time, the sheet leaves the phone surface from the top left corner of the phone where there is a bend.

I have been raising this issue personally at the service centre multiple times, but all in vain. No one seems to be helping me!
Further, I had raised my issue to the service app. I am sorry to say, your team there runs a hospitality and etiquette service centre. They only greet and sweet talk but don’t resolve the problem. Your service where a call back from the Apple service centre is scheduled is also farce. I had 3 calls scheduled but no one called me? I really don’t understand how an organisation of this stature could be so lose on accountability of its products sold to clients and service.

I am honestly fed up with this iphone product and services. I have been using Apple products since early 2008 and have been your customer since then. But, I never knew that I would have such a horrendous experience with a company of your stature.

Complaint references:[protected],[protected],[protected]

I had submitted my laptop to Apple Service Center in Kolkata for repair. However, the service was very dubious. They charged me around Rs. 50, 000 for repair stating that they would change the screen, however when repaired service center said that the screen was fine, they have repaired the board and battery and the charge is the same. There were not even giving me a bill. However when I demanded they gave me a bill that did not look original. The service center is in City Centre 1 in Salt Lake City, Kolkata, West Bengal.

This is very sad to say but the type of support I have received regarding my iPhone11 since last one week has been pathetic.

It all started in around 1st week of October when I upgraded by IOS to 15.0.2 version. After taking to multiple people where they asked me to perform various activity to solve the problem inspite of it my issue was not resolved, latter I was asked to walked into apple store stating that I am facing problem in accessing my mail app issues, i.e., Mail getting hung, battery getting drained and heat issues. I was told that I need to make an appointment with the service centre and only then my issues will be checked. I understand that yes, I should have made the appointment but the amount of issues I mentioned should have atleast triggered some insight to have a look at my issues or even a courtesy to offer an appointment for another day/date. Make note that the technicians were free when I walked in and they did reinstall my iOS and restored by data unfortunately even then my issue was not resolved.

I went home and called Technical support. As advised by technical support, I re-installed the OS and did not do the time-machine restore as advised.

I kept monitoring the system for 48 hours but the issues did not get resolved.

I called again and against the Case No.[protected], I seeked help with technical support and was told to re-install the OS again. This time, I asked the technical support personnel to be with me online and guide me step by step what to do because I was told that apparently I was doing something wrong. As expected, we still faced multiple issues like extreme heat and Mail getting hung. So far the issue has been escalated to senior team and three of senior escalation team members started giving different version of stories and so far none of them are able to resolve the issue.

I STRONG URGE PEOPLE NOT TO TRUST THESE DAM SUPPORT FOLKS SINCE THEY CANNOT GIVE AN RESPONSIVE ANSWER APART FROM ACKNOWLEDGEMENT.

Today i went to apple store hardwar to buy iphone13. But store staff forced to buy another product because of bundle purchase(company policy... According to store staff).
I agreed on this.
But the store staff presented another condition to me that I would also have to insure the product which would be 10% of the invoice. And refused to sell me iphone 13.
You want to sell me everything in the name of company policy.
To what extent is this correct?
If the company does not have these policies then what action will you take against the store?

Order code 332774

I had purchased a MacBook Air 2017 model a year back, exactly when it touched a year, the laptop shut down without any warnings, issues or damage. The service center said that the logic board had an issue, they didn’t specify any reason or cause and upfront asked me to pay 36000. Now this not the first time that I m investing my money in the same laptop, the exact same issue happened to me 2 years back and that time with a lot of convincing from apple, I went for another MacBook again. Just like their pathetic laptop, their service is equally bad, their advisors are not at all sensitive to the issue and they don’t even care to follow back and give an update. I urge all users to think before you invest, there are other companies with better laptops and better service.

The worst support I received till date.. This is my complaint id[protected] if you relly care for customer kindly look into it atleast and customer support person name is bhani and he mention he is senior support person with good knowledge and above him there is no any person & he is head...

Hi Team, disappointed with IPhone 12 pro max purchase major difference in the clarity of the phone I have and the ones in the market. Such an inconvenience. How do you justify this and my phone is on warranty

Since Apple Watch SE has been advertised to be water resistant and you can track your swimming laps I went swimming with the watch on and once I was out of the pool it stopped working. I sent it to the service center under warranty and they didn’t do anything except tell me I need to purchase a new watch.

Dear sir
My name is Kuresh Patel and I am from Kolkata, India -
I am using apple phone since iPhone1
With one apple ID only - [protected]@gmail.com
Recently I bought iPhone 13 pro, to understand more about mac book pro I visited Apple store at Quest mall today,
I was waited for about 30 minutes but 2 staff were busy with customer and rest were busy chatting among them self, I requested Mr Madhusudan one of the staff to show me some features in mac book pro but he very rudely said he is busy attending customer but there was no customer with him, one sales lady show some interest on me and comes up but mr madhusudan STOP her to help me
I was very much surprise seeing such a behaviour from apple store staff and I have never seen such behaviour before
Requesting your self to kindly teach your staff how to behave with them .
Thanking you
Regards
Kuresh Patel
[protected]

As you can see from the phot attached when I opened the new I Phone I noticed that there was a black spot on the reverse near the camera lens . It appeared like a speck of dirt but on close scrutiny it looks like Pin ### . I have written to apple using the feedback option asking for a replacement . But have not heard from them.

To,
SHO PS PALAM VILLAGE
NEW DELHI 110045

CHEATING COMPLAINT AGAINEST M/S MOBILE GALEARY
SHOP NO. 2, RAM BAGH, AMRITSAR PUNJAB THROUGH ITS A.R.

Sir.
1. That Sh. Deepak Kumar S/O Sh.Tulsi Ram R/o 818, super market wali gali, gol chaker, Palam, New Delhi-110045 purchased mobile online and the opposite party engage in the business of online sale of mobile and others things on the above said address.
2. That your company booked my phone wrongly namely i.e Rajeev Thakur on my address but i boooked in the name Rajvir Thakur and I booked a mobile phone modal no. i-phone 8+ to you in sum of Rs. 11, 250/- at my hoe address of delhi..
3. That the opposite party supplied defective Mobile No. and my client contacted on mobiles numbers [protected], [protected], [protected] .
4. That I contacted to you for return the above said mobile phone but you did not give any satisfactory reply and asked to wait for some time as the your company is facing financial.
5. that the above said company has committed fraud and intentionally did not pay money and that should be punished .

It is requested you kindly take legal action againest the M/S Mobile Galeary Shop no. 2, Ram Bagh, Amritsa Punjab through its A.R as per law .

Complainant

Deepak S/O Sh.Tulsi Ram
R/o 818, super market wali gali, gol chaker,
Old super market wali gali, Palam New Delhi-110045
Mb. [protected]

In June I bought a Macbook Air M1 in August first well my MacBook’s display suddenly goes black while I was doing my class. I immediately contacted apple support and tried shortcuts as they asked but nothing happened. At last they told me to visit service center. When I went to Unicorn Apple’s Authorized service center in Hazratganj, Lucknow they kept my MacBook for diagnostics later some days I received a call from service center saying that this will not be covered in warranty It will go under physical damage. I said it is not physically damaged the problem occurred by itself only. From that day I posted a complaint and several mails here in consumer forum but didn’t get a single reply! Please look into this problem as I’m in class 12th and suffering from a lot of loss!

I had complained several times in apple service centre and apple support but they are not helping me. My phone's battery health had decreased to 91% in less than 20 days. The service center had acknowledged that Iphone 11 has battery problems but still they are not resolving my complaint. They are misguiding me and asking for service charge as well even my Iphone is under warranty. My IPhone 11 is 6 months old i had made the first complaint on 13th August 2021 regarding the battery health but got no response. They run the diagnosis and said that there is no issue found they are not listening to my complaints and apple doesn't have any complaint email or contact department. I have visited the apple service center today and they said thay yes in Iphone 11 this issue is very common and instead of doing something about it they told me that they can not do anything. It means that apple is aware that there device are defective and they dont want to repair them. Apple had sold me a defective product they are fraud and looted my money. I want a resolution.

I contacted apple support for buying gifting card. But they disabled apple id. Because of this i lost data

I purchased a macbook 13 pro " in 18th may 2020 from tresor store. It worked fine until 14th july 2020 and as usual i just close the lid and went to sleep on 14th night and next day morning when i tried to start mba, it didn't start. I thought it may be due to low charge. I tried every possible option like resetting smc, hard resetting smc and all but no luck. When called to apple customer care they also tried same and advised to visit service center for physical diagnosis. I he booked an appointment with icare in elements mall in delhi Connoght place for 1st october. I deposited laptop and icare collected 3000 as service advance and told me they need more time to troubleshoot and collected my mba.

After one day on 3rd, i received a mail from icare stating they tried all possible troubleshooting and concluded that it might be logic board issue and quoted 46, 549/- to replace logic board.

We buy apple products because we trust in their reliability and durability of the products. Now in almost 1 year it failed and they are charging more than 70% of the price of new macbook to repair logic board again which comes with a warranty of just 90 days.

Icare is not sure about the logic board is failed with short period of time.

I need justice for my hard earned money, i want to proceed legally against apple india.

Please sir help me as i am very poor

SERIAL NO - FVFC80F4L40Y

Regards
Frustrated apple user

I bought an iPhone XS from Flipkart in the month of August of the year 2020. Since then I am facing issue in my microphone and I tried to contact the Apple Care many times. They were unable to solve my problem since a year. Therefore I request you to solve my problem or exchange my Apple product with a new one which is not defective.

My Macbook Pro 13 inch ( purchased on 24/09/2018 ) shut down recently without any warning. All the data is lost because I didn't expect such a response from a brand like apple.
The customer care after a check-up of the system tells me to pay Rs.57000 for a new Logic board and a touch id board. Also they insisted that I should have taken apple care protection, because then it would have costed me lesser. If a person expects a complete shut down of a system like apple MacBook Pro, then why wouldn't he take apple care protection. Besides the cost of getting it repaired the mental trauma caused due to the loss of my data has been unbearable.
All my account passwords were in that system and it took a lot of efforts to get them back.

I am an user of apple iphone 11.My face id isn’t working properly.i open my face id but there is an issue in my face id.my face id also get open by my brother. This cause privacy issue to me.
Please take necessary action to resolve my privacy problem.

Dear sir
With regret, I am informing you that your service center at Ahmadabad which is nearby the drive-in cinema and inside of Himalaya mall has no idea that how much the customer is busy in this. I have taken my token nearby 1 pm and this is 2:18 pm Till I am waiting. Apple just taking one hour to listen to my issue I don't think solving my issue apple will take not less than one week. Please instruct the people i[censored] saw the clients are much more than other day and the full day is rush at the center then treat the clients fast as much as you can.
Very less traffic management skill