Apple India Complaints & Reviews

Dear Sir/ Madam,

I have purchased my first Apple Product of my life MacBook Air (Retina, 13-inch, 2020) from my savings. This to bring to your notice that I’m facing issue with the camera of MacBook Air (Retina, 13-inch, 2020), Serial no-FVFD1ZYKMNHP. As per customer service diagnosis this model is defective and therefore producing blur image since date of purchase.

To elaborate, the image of web camera is blurred and gives a very bad experience while doing online video conferencing(Zoom, Google meet, Microsoft Teams, Skype).I’ve raised this issue multiple times through apple support chat where after investing so much time with Ms Razia, Ms Lauren etc (troubleshooting steps of checking Web cam working performed), there was no resolution.

Furthermore, Apple technical executive(Ms Sakshi) over call has accepted that this is the model issue in this Mac-2020 Intel Core Processor model and our Apple Engineers are working on towards fixing it with no specific time frame provided.(According to her it may take 6 months or more).In addition, she told that software Big Sur-11.4 update will fix it. However, I’ve updated that but there is no improvement in my camera resolution. Also, I’ve checked using official Apple applications-Face-Time and Photo Booth, quality is not up to the mark on both. I have sent few images during diagnosis to the support team, which you can track through Case ID.

Moreover, I visited Apple Authorised Service Provider – FutureWorld Dwarka, New Delhi. Shop no – 165/166, Vegas Mall, Sector 14, Dwarka 110075, New Delhi.
After final diagnostic, they told that on using third party applications such as Zoom, Google meet, image quality will be low and would be better while using Photo Booth. So on comparison we found out results are 90% same. Post that they called senior Apple official, and he self admitted that there is Quality defect in this model. . He compared my Mac Book Air with newly launched Mac book having M1 chip and Mac Book-2017 model. We found there was drastic difference in Image quality. The image was worse than VGA camera in low light. And in high light, its improved little but still bad than a normal camera.

I’m a student and this is majorly impacting my studies. Therefore its my sincere request to either replace my product or provide me an upgrade to different model. I am ready to pay the balance amount. But, I cannot sustain with this model in this tough time of Covid-Pandemic where everything is online, and my basic purpose of buying Mac is un-fulfilled, as I can’t use it for online meetings and classes.

Looking forward for hearing a favourable response from you at the earliest.

Thank you.

Best Regards,
Aditya Goyal
Contact No - [protected]
Case No[protected]
Serial no-FVFD1ZYKMNHP

Hi Team,

There has been some serious issue with the Apple service partner Aptronix borivali. Initially they were not ready to support, they are rude in approach, They are the worst customer service I've ever experience in my 15 yrs of CS industry.
I've submited my apple device to Aptronix borivali on 24th June, They had to send the same device to banglore. Ive even escalated thesame to my reseller and now they agreed to change the device. I requested Aptronx to cancel the repair and returned my device as is. They arenot ready to support in any ways.
Such a pathetic expereince with Apple., New Device found dead in just 2 days and plus there is no suport from apple at all. Now if reselller is supporting, they dont want that either. Please stop harrasing and return my device as is it was submited on priority

Below are the details
Repair Reference OQ4Y6JKQ9K3A
Iam rechable on [protected] / 6

Dear sir
We are using iphone6 since last 7 years.
Why iPhone6 can’t support Google pay application. We raised same issue last year but no positive response from apple. We can’t buy new iPhone for this reason. Consider on going corona reason. Please solve this ASAP.
Hoping good support.
For reference My Apple ID- [protected]@gmail.com
Expecting positive reply in 24 hrs.

My eye's cornea have gone bad, I had a one hour call with apple team regarding the issue I faced because of a manufacturing defect in 13 inch macbook pro touch bar model.
There are hundreds of people who have faced a similar problem.
Also there are several lawsuits on apple because of the same manufacturing defect!

I bought iphone 11, 128gb, in green colour from croma Connaught place new delhi-110001,
Date of purchase[protected]

From[protected] lockdown applied in Delhi all stores was closed even croma also.

I want to get it exchange only because of the colour I bought green colour but I want black.

Croma is not ready to get it exchange and also not ready for refund.

I have box bill with all the accessories, and documents, and there is no single scratch on the screen phone is not damaged.

Still didn't get the solution.

Such a bad experience with apple and croma.

Never going to suggest anyone about apple and croma

This is regarding the issue if display flickering in my iPhone 11.
Yesterday, my phone display is little bit sticky so I washed it with glass of water as it is water resistant and after that display started flickering.
I have also hard reset the phone, but there is no change. So, I decided to visit the Apple Care.
I showed the device to the executive and he checked the device, there is no sign of water damage, even indicator inside the SIM tray is also white that shows it is not affected by water.
But as I already told them the truth that I washed it with a glass of water, he said I need to check it and he went inside for 20-30 Minutes and the one guy from inside called me and said it is water damage and we can't cover it in warranty.
Also the executive told me that "Water Resistant is just for NAME", he is blaming apple in this scenario that they have claimed the device water resistant but there is no use of it.
Initially they were ready to do in the warranty but as I told the that I have washed it from a glass of water, they have the reason to decline it.
So as it is water resistant and even the indicator is white, I don't know why apple takes money for their device.
I am using the apple iPhones from last 5 or more than 5 years. But, now the service centers are pathetic. They don't even care about the customer. There is no one when I visited service center just the staff, their internet is not working for about an hour. So, I just waited there for no reason.
Even the executive is not behaving well, he doesn't care about anything, he blamed apple for saying that their device is "Water Resistant".
Conclusion, I need my device repaired in warranty, I have submitted the device to the same service center, if you repair it in warranty then it is fine otherwise place that garbage in Museum and don't mention anywhere that is Water Resistant because if your own employee can't believe on it, then why you are playing with people.
Apple devices are expensive, we bought them because we believe on the service, but nowadays Apple is also doing the same thing, they just sell the device and after that you are responsible for everything. Also, tell you staff to behave properly and keep in mind what you company claims.

I don't want my device if you won't cover this in Warranty.

Name -Tarun Sharma
Model - iPhone 11 - Purple
IMEI - [protected]
Serial Number - GV4DT09GN739
Service Center - Unicorn Infosolutions Pvt. Ltd.
Service Center Address - DLF Cyber Hub Gurgaon, India
Executive Name - Bharat Singh.

Please let me know if you need any information and feel free to discuss about the problem.

Hi,

I did not know that iPhone would delete the entire data from the device if incorrect password is entered multiple times before I could take the back-up of data unlike other phones. My phone shows a message "iPhone disabled connect to iTunes"

I am deeply depressed thinking I might lose the entire data precious pictures and videos of my baby and few important documents ;( of which I was planning to take the backup by purchasing iCloud plan to upgarde iCould memory as it was full. thinking of losing it feels like a nightmare. ;(

Please I humbly request iPhone center to help me retrieve these data which are priceless to me and my family. Please... Help!

I can give the details to identify that I am owner of this iPhone for your authorization.

Thanks and Regards,
Sowmya

It has hardly been 6 months since I purchased an iphone 12 mini and the battery’s maximum capacity has dropped considerably. How do I get this fixed?

Sir I am buying apple MacBook Air And my MacBook not turning on then I am go to service centre and summit my MacBook after 3 days service centre call me and say your MacBook not cover in warranty.it’s your fault this is moisture damage but he also say I am not found any liquid in MacBook

I ordered for a fast charger ie adapter and cable on june 3rd and it got delivered on june 5th. I realised its not usable with my iph 11 since the usb c cable isnt compatible with my phone. I have tried explaining apple several times but they are not ready to listen to me, i dont even own an ipad what am i supposed to do with the cable?
I would just need a replacement or refund else neither adapter nor the cable is of any use. This is such dissapointing customer service where they are not ready to help the customer, and i would have spoke to 4 different people and one on chat, she even went ahead and claimed it compatible so does that mean im lying, like i would not even bother to raise a complaint if this would have been done hassle free, at the end of the day apple would have gained a happy customer

Hi, i got the Iphone 2020 sep and i didn't completed 1 year and my phone have battery issue as well its charging cable

So many call your store (tilak nagar store)
but none pickup my call or not at reachable given you Number

Please help me r i have to go Consumer court.

Name shadaab
Cont number :- [protected]
IMEI Number :[protected]
ICCID:-[protected]
MEID :-[protected]

Dear Concern being one of your loyal customer over a decade now.i purchased iphone 11few month back.in the begining the screen touch was moving in my pocket since i went to the authorised service centre in delhi.the techi did some screen test and tole me it is ok.he did not pay much attention.i have realised it has been doing the samething over a month.it is extremely strange that u treat your loyal customers like this.kindly help and sort the issue out.our else i might take a legal action.because we have almost ten o[censored]r devices .nothing happened till today.so being your loyal customer you should please learn to take care of me.

Suddenly my I-Phone is disabled. I want assistance to enable the same urgently.

Apple wantedly cheating customers in case of apple airpods 1st generation where one of airpod gets disconnected frequently..you can search in google and see there are lacks of people who are facing this issue

Someone is trying to use my email ID to log into a MacBook Pro 13. I'm not an apple user, I do not have an apple ID. This is the second time I've received an email saying someone is trying to verify my email address to sign into iCloud. I would like this activity to be stopped immediately.

My MacBook Pro (Retina 15 inch, Mid 2015) serial no CO2WKO6CG8WN. since last one months having a problem with my laptop speakers, getting distortion sound. tried getting in touch with laptop serrvice in Mumbai, due to lockdown all service centres were closed. my product is under warranty.
Now I am in Goa tried to get in touch with service centre PCSS in Panjim Goa.They too are closed due to lockdown. Please help. my email ID is [protected]@gmail.com
my phone no is [protected]
waiting for your response asap
thank you
jacob dénis

I renewed by MS Office through Apple Store. It was billed by them on 15.1.2021 and validity was till Dec 30, 2021. It stopped working from May 8 - I cannot save data on MS Office files- they are asking me to activate account - which means I can take a one month free trial and then pay for it after a month. If I say I have an account, then it asks for an activation key - which Apple never shared.

I have spent, between yesterday and today, 8 hours on call and chats with Apple and Microsoft, have deleted and reinstalled MS Office three times, screen shared with Apple and Microsoft - but they do not seem to know the problem. I have shared the purchase invoices as well with both teams.

Apple conveniently said it was not their problem that Microsoft is a third party vendor and they need to sort it out.

Microsoft tell me that as per their record, my license expired on May 3. Microsoft said, from the chat "Microsoft is not a third party vendor. The license was purchased from Apple and its not reflecting in your account and they need to fix it."

They are both throwing the ball, in this case the customer, at each other .

To me it seems like a simple glitch which can be fixed between Apple and Microsoft - but they are pushing me to different desks.

Using "iphone se 2020" was my first time having an iphone and it came out to be worst. 1 month after the purchase, the device was dead, thought that after the repair or service it will be fine, but again it has stopped working.

I have purchased an iPhone 12 on Feb 17, 2021 and since then I am facing a major issue with this phone. There is a continuous single drop or signal strength is too low because of which I keep on missing my important calls and my friends/family have started complaining of not being able to reach me or my voice is not clear.

I initially thought it was because of the carrier/SIM, so I got a new SIM and got it checked with the network provider too. Then it was found that the issue is with the IPhone as SIM/network performs great in other Android phones. Since then, I have been following up with the Apple support team (last 4 weeks and Case ID #[protected] and there is NO resolution.
Whenever I request a call, the support team will call and put me on hold for 10-15 mins with a promise to callback as they can't provide immediate resolution. As a result, I don't get a call back nor the problem is resolved.

I thought Apple is very much customer oriented and their support is the best. But my TRUST with Apple, quality of products and their support is completely broken especially after buying such an expensive and latest iPhone.

My Macbook pro ( serial no: FVFDWCL5Q05F ) is not working just after 2 months of purchase.
I also took apple care plus as from apple customer care I have been told that you will get on-site service.
But now apple is denying to help and not taking any responsibility. I have spend Rs.145000 + Rs.24000 (apple care) but result is wastage of money.