Apple India Complaints & Reviews

I bought iphone 11, 128gb, in green colour from croma Connaught place new delhi-110001,
Date of purchase[protected]

From[protected] lockdown applied in Delhi all stores was closed even croma also.

I want to get it exchange only because of the colour I bought green colour but I want black.

Croma is not ready to get it exchange and also not ready for refund.

I have box bill with all the accessories, and documents, and there is no single scratch on the screen phone is not damaged.

Still didn't get the solution.

Such a bad experience with apple and croma.

Never going to suggest anyone about apple and croma

This is regarding the issue if display flickering in my iPhone 11.
Yesterday, my phone display is little bit sticky so I washed it with glass of water as it is water resistant and after that display started flickering.
I have also hard reset the phone, but there is no change. So, I decided to visit the Apple Care.
I showed the device to the executive and he checked the device, there is no sign of water damage, even indicator inside the SIM tray is also white that shows it is not affected by water.
But as I already told them the truth that I washed it with a glass of water, he said I need to check it and he went inside for 20-30 Minutes and the one guy from inside called me and said it is water damage and we can't cover it in warranty.
Also the executive told me that "Water Resistant is just for NAME", he is blaming apple in this scenario that they have claimed the device water resistant but there is no use of it.
Initially they were ready to do in the warranty but as I told the that I have washed it from a glass of water, they have the reason to decline it.
So as it is water resistant and even the indicator is white, I don't know why apple takes money for their device.
I am using the apple iPhones from last 5 or more than 5 years. But, now the service centers are pathetic. They don't even care about the customer. There is no one when I visited service center just the staff, their internet is not working for about an hour. So, I just waited there for no reason.
Even the executive is not behaving well, he doesn't care about anything, he blamed apple for saying that their device is "Water Resistant".
Conclusion, I need my device repaired in warranty, I have submitted the device to the same service center, if you repair it in warranty then it is fine otherwise place that garbage in Museum and don't mention anywhere that is Water Resistant because if your own employee can't believe on it, then why you are playing with people.
Apple devices are expensive, we bought them because we believe on the service, but nowadays Apple is also doing the same thing, they just sell the device and after that you are responsible for everything. Also, tell you staff to behave properly and keep in mind what you company claims.

I don't want my device if you won't cover this in Warranty.

Name -Tarun Sharma
Model - iPhone 11 - Purple
IMEI - [protected]
Serial Number - GV4DT09GN739
Service Center - Unicorn Infosolutions Pvt. Ltd.
Service Center Address - DLF Cyber Hub Gurgaon, India
Executive Name - Bharat Singh.

Please let me know if you need any information and feel free to discuss about the problem.

Hi,

I did not know that iPhone would delete the entire data from the device if incorrect password is entered multiple times before I could take the back-up of data unlike other phones. My phone shows a message "iPhone disabled connect to iTunes"

I am deeply depressed thinking I might lose the entire data precious pictures and videos of my baby and few important documents ;( of which I was planning to take the backup by purchasing iCloud plan to upgarde iCould memory as it was full. thinking of losing it feels like a nightmare. ;(

Please I humbly request iPhone center to help me retrieve these data which are priceless to me and my family. Please... Help!

I can give the details to identify that I am owner of this iPhone for your authorization.

Thanks and Regards,
Sowmya

It has hardly been 6 months since I purchased an iphone 12 mini and the battery’s maximum capacity has dropped considerably. How do I get this fixed?

Sir I am buying apple MacBook Air And my MacBook not turning on then I am go to service centre and summit my MacBook after 3 days service centre call me and say your MacBook not cover in warranty.it’s your fault this is moisture damage but he also say I am not found any liquid in MacBook

I ordered for a fast charger ie adapter and cable on june 3rd and it got delivered on june 5th. I realised its not usable with my iph 11 since the usb c cable isnt compatible with my phone. I have tried explaining apple several times but they are not ready to listen to me, i dont even own an ipad what am i supposed to do with the cable?
I would just need a replacement or refund else neither adapter nor the cable is of any use. This is such dissapointing customer service where they are not ready to help the customer, and i would have spoke to 4 different people and one on chat, she even went ahead and claimed it compatible so does that mean im lying, like i would not even bother to raise a complaint if this would have been done hassle free, at the end of the day apple would have gained a happy customer

Hi, i got the Iphone 2020 sep and i didn't completed 1 year and my phone have battery issue as well its charging cable

So many call your store (tilak nagar store)
but none pickup my call or not at reachable given you Number

Please help me r i have to go Consumer court.

Name shadaab
Cont number :- [protected]
IMEI Number :[protected]
ICCID:-[protected]
MEID :-[protected]

Dear Concern being one of your loyal customer over a decade now.i purchased iphone 11few month back.in the begining the screen touch was moving in my pocket since i went to the authorised service centre in delhi.the techi did some screen test and tole me it is ok.he did not pay much attention.i have realised it has been doing the samething over a month.it is extremely strange that u treat your loyal customers like this.kindly help and sort the issue out.our else i might take a legal action.because we have almost ten o[censored]r devices .nothing happened till today.so being your loyal customer you should please learn to take care of me.

Suddenly my I-Phone is disabled. I want assistance to enable the same urgently.

Apple wantedly cheating customers in case of apple airpods 1st generation where one of airpod gets disconnected frequently..you can search in google and see there are lacks of people who are facing this issue

Someone is trying to use my email ID to log into a MacBook Pro 13. I'm not an apple user, I do not have an apple ID. This is the second time I've received an email saying someone is trying to verify my email address to sign into iCloud. I would like this activity to be stopped immediately.

My MacBook Pro (Retina 15 inch, Mid 2015) serial no CO2WKO6CG8WN. since last one months having a problem with my laptop speakers, getting distortion sound. tried getting in touch with laptop serrvice in Mumbai, due to lockdown all service centres were closed. my product is under warranty.
Now I am in Goa tried to get in touch with service centre PCSS in Panjim Goa.They too are closed due to lockdown. Please help. my email ID is [protected]@gmail.com
my phone no is [protected]
waiting for your response asap
thank you
jacob dénis

I renewed by MS Office through Apple Store. It was billed by them on 15.1.2021 and validity was till Dec 30, 2021. It stopped working from May 8 - I cannot save data on MS Office files- they are asking me to activate account - which means I can take a one month free trial and then pay for it after a month. If I say I have an account, then it asks for an activation key - which Apple never shared.

I have spent, between yesterday and today, 8 hours on call and chats with Apple and Microsoft, have deleted and reinstalled MS Office three times, screen shared with Apple and Microsoft - but they do not seem to know the problem. I have shared the purchase invoices as well with both teams.

Apple conveniently said it was not their problem that Microsoft is a third party vendor and they need to sort it out.

Microsoft tell me that as per their record, my license expired on May 3. Microsoft said, from the chat "Microsoft is not a third party vendor. The license was purchased from Apple and its not reflecting in your account and they need to fix it."

They are both throwing the ball, in this case the customer, at each other .

To me it seems like a simple glitch which can be fixed between Apple and Microsoft - but they are pushing me to different desks.

Using "iphone se 2020" was my first time having an iphone and it came out to be worst. 1 month after the purchase, the device was dead, thought that after the repair or service it will be fine, but again it has stopped working.

I have purchased an iPhone 12 on Feb 17, 2021 and since then I am facing a major issue with this phone. There is a continuous single drop or signal strength is too low because of which I keep on missing my important calls and my friends/family have started complaining of not being able to reach me or my voice is not clear.

I initially thought it was because of the carrier/SIM, so I got a new SIM and got it checked with the network provider too. Then it was found that the issue is with the IPhone as SIM/network performs great in other Android phones. Since then, I have been following up with the Apple support team (last 4 weeks and Case ID #[protected] and there is NO resolution.
Whenever I request a call, the support team will call and put me on hold for 10-15 mins with a promise to callback as they can't provide immediate resolution. As a result, I don't get a call back nor the problem is resolved.

I thought Apple is very much customer oriented and their support is the best. But my TRUST with Apple, quality of products and their support is completely broken especially after buying such an expensive and latest iPhone.

My Macbook pro ( serial no: FVFDWCL5Q05F ) is not working just after 2 months of purchase.
I also took apple care plus as from apple customer care I have been told that you will get on-site service.
But now apple is denying to help and not taking any responsibility. I have spend Rs.145000 + Rs.24000 (apple care) but result is wastage of money.

I bought this phone on December 2020 and it has been just 4 months.

My phone speaker’s are not working fine. The volume is very low as compared to the first time.

Recently bought I phone 12 and the vibration of my phone is not working also the screen gets closed while chatting automatically. It’s such a costly phone. People buy these things for piece of mind that atleast I will have full relaxation for coming 4-5 years but it’s all vain. Wat to say but frankly speaking I have taken care of my phone more than me. Kindly get my phone replaced else I will escalate it further n will go to consumer court.
Name-Paras
Model- I phone 12
Serial #- DNPF406E0F0Y
Cell- [protected]

I purchased new iPhone 12 on 2 February 21, few days back while updating software phone was frozen & was not in working condition.I did whatever was mentioned on website & by their technical experts. Problem did not resolve, After studying problem (error 9) it was discovered to be manufacturing defect. I am doctor & presently our area is under total lockdown (Pune) Apple co is not ready to give new phone as replacement.unless it is given to local apple care shop, now in lockdown no shop is open, and I am without phone in covid time whom do I complain to get justice, cost of phone is 85000 & I can not buy another, Apart from consumers forum is their any central or state government website to complain where do I get justice faster

++++++WORST SERVICE PROVIDED BY APPLE+++++

With lots of joy and hope, It was 12th of February, 2021, that I have bought my AirPods 2 from Vijay Sales Indirapuram, ghaziabad.
They worked fine till 10th March and suddenly the left AirPods stopped working the very next. Day I initially thought it to be a synch issue. But then I decided to take them to service centre.
Keeping in mind the COVID 19 guidelines, I have reached the service centre (Tresor Garden Galleria service centre in Noida) and they have created a Job sheet for my AirPods and collected it from me to send them to Bangalore for Diagnostics and told me that we will call you for the AirPods collection.

I got a call from them on 16th March, and when I have gone to receive them, Apple told me that we cannot repair your AirPods due to “UNAUTHORIZED MODIFICATIONS”. I was shocked with their evaluation and asked them to provide me proof of what has been tampered. Service centre Employees denied to give me any further information and asked to call customer care.
I have called customer care and their escalation manager “Chitty”, addressed the escalation promising that he will come up with some resolution on this. However, he called back and said, Apple service has a diagnostics machine which evaluated the AirPods as “Tampered”. I asked him to provide me artefact for the same, then he softly denied and said that due to internal security reasons we cannot give you much information about it and you have visit the service centre again and ask them for the artefacts.
I have never expected APPLE will put false allegations on their customers. ITS SERIOUSLY SHOCKING!!!
I have never imagined that such a Big organisation would have such a weak and incompetent service centre. I can assure that there is not even a single scratch on my AirPods and can go beyond all means to prove and I haven’t done anything to the AirPods. By their report sheet, it seems that Apple is incompetent to repair their own products.


I request you all to please share this post, so that my voice can be reached to the concerned people and they repair my AirPods . Trust me it is less about the money spent and the loss and more about the time I have wasted, service I have experienced, and the brand that I have chosen to be with.

I would request everyone who sees this post to help in getting the issue addressed. I am attaching the Job sheet provided by Apple in this post. Apple, Vijay Sales #worstservice #appleservicecenter #appleairpods #apple #timcook #tresor