Apple India Complaints & Reviews

I had purchased my MacBook Pro in Jan of 2018. This laptop has been giving me issues ever since. The keyboard has been replaced 3 times and the display has been replaced two times but my issues were never resolved. I spoke to customer service but they told me they cannot do anything about it. People at the service centre denied to get me an optimal solution. My keys keep getting stuck after the replacement of the keyboard too. I am extremely dissatisfied with the product but apple refuses to give me a replacement. I have almost given up hope. I have many case IDs, one among them is[protected]. I hope to get a replacement or a refund from Apple for my faulty device! My device was once damaged by the service centre too, to which the apple executive told me " I cannot do anything about it".
My device Overheats has a faulty keyboard and has been having display delamination issues, apple says - not an issue. I have multiple case IDs which have become impossible to track but I am happy to share the Serial number of my laptop to apple in case they decide to act upon my issue.

Hi All

I do not want to write this mail intentionally but some thing happed seriously wrong with me. I would request you to all, please put your attention towards my concern.

Concern:
1) I bought new apple MacBook Pro 16 on 31st of August 21 which is last week from today. I personally visit one of apple store (Unicorn Info-solutions Pvt. Ltd.) situated in Delhi Subhash Nagar Pacific Mall, India.
First of all this is my first experience that I bought MacBook Pro in my life earlier I was windows user. When I visited at store one of sales Person Name is Pankaj who guided my and forcing me to buy this machine
As I was new user and I came into his word and I took this machine near about of amount INR 233296/- apart from it I purchased some accessories also.

2) he wrongly guided me, he said this machine is 2021 model and the latest one but when I call to Apple Support team I got to know this machine is year of mode 2019 not 2021. Its mean he sold me outdated model.

3) Since I buy this machine it has lot of issues for which I am chasing to apple support team last for 4 days. Let me listed down all the issues here.

Issue:
a) When I extended my MacBook Pro screen to Television than some time automatically voice stop to come.

b) Similarly when I connected my headphone while listening or watching videos voice stop to come whereas videos showing in playing mode

c) Machine getting heated sometime even I can work with this machine sitting on sofa or bed.

d) Sometime Machine got hang and I have to restart my laptop.

e) while I working on Virtual Box Cloudera or Horton box service than my laptop got hang and it restarted automatically.
f) if I keep my machine on idle mode for sometime and when I start working on it. Let I am playing video on you tube. Its show me message that you are device is getting restarted and mean time I can surf anything on browser
Till I do not restart my machine.

g) sometime touchpad got hang and when I press any key it pressed multiple times.

4) I already escalate this issue on Apple Support twitter handle and share the video as well for the issue that occurred so far but I did not get much health response from them.

5) Apple technician already performed basic trouble shooting step, like created test account, checking disk space, Activity tracker, even reinstall Apple Operating system but still problem not resolved.

6) after connecting 3 engineer, I finally connected one of engineer Tarvinder who listened my concern very carefully and he also performed some troubleshooting step, even when he was on screen share with me I shown him all the issues one by one
He also agreed that there is some problem but because he is the employee of apple he has to follow some rules that is very true from his perspectives. When he was connected with me on screen my machine got hang and machine automatically restarted
In his presence I took the snapshot and I uploaded on the link that shared with me. He also shared the case id[protected] and his office hour timing to connect. I am happy to help but this is point of totally dis-satisfaction and I am totally frustrated at
Time, I can not spend 3-4 hours daily to connect with Apple Support Team where it is cleared having issue with machine.

7) in fact today I started studying on this machine at 8 am and till 10 am I have to restart this machine 4 times. Why I purchase this machine so that I can perform my task but this machine required restart for simple task than why should I spent around 2.5 lakhs.

Now my concern is that as this machine is just 7 days old and I am getting too much issues, what is stand from apple team? Do I get refund or Do I get replacement of this machine. I already copied the consumer forum in this mail and let me know if need to Register some FIR for this regards.

I am attaching invoice here with this mail and also sharing the below link for video and snapshot that I took while issue occurred.
Send Files to Apple Support.

Apple India is looting people by unwilling to fix this manufacturing defect. They are forcing people to pay a huge amount of money to fix the display.

Please see the video of the problem
https://cutt.ly/5WB0iYl

I bought i phone 10 max pro on january 2020, within 10 month i suffer heating problem, then they exchanged it to me, after 5 month when warranty void i found one verticle pink line across left side of display, that's irritate for me, don't buy iphone, they use cheap quality material
[protected]@gmail.com
[protected]

Sir i lost my apple i phone 7 bill.I want a copy of duplicate bill This is a request you to provide me a copy of my mobile bill by sending a mail on. [protected]@gmail.com. And my phone imei no is [protected].Because i lost my apple id and my phone is stuck on activation lock without bill unlock is not possible This is a request plz send me as soon as possible. . So plz make it done soon

I have purchased a MacBook Pro 16 on 31st of August that have some manufacturing defect for which wrote lot of mails and call to apple support however I didn’t get solution from them. How do i get complete refund as i cannot go with this defective laptop, i have to restart multiple of times in fact i lost my work multiple times. I have to spent 3-4 daily with apple engineers to fix this issue. The cost of this laptop is around 2.5 lakh which is not small amount. I paid so much amount so that i can have better product not defective one. Please do needful either refund me or replace the product.

I had buy my iPhone from Kuwait but bill list I need duplicate please help

Apple service centre first told me manufacturing defects after several checks and tests, then they sent it for repair to Bangalore now they deny it for repair. After multiple complaints they are not ready to listen.
Case no.[protected]

I have purchase this MacBook in 2019 September after 1.5 year it suddenly turned off. I talk to apple authorised service center in India (iDelta), they diagnosed the logic board needs to be change. I replaced the logic board at 35000rs with three months warranty. After 2 months I faced multiple problems with my system like unplugging charger but still showing battery is charging, sometimes as it goes to sleep and not able to on from sleep. I informed the center but they asked to change display even it working sometimes. I used to love apple product a lot but very disappointing with the new systems. It has lots of lots of bugs. Please help if apple can do anything.

Left AirPod microphone bot working

I have purchased 15inch Macbook Pro in October 2019 and is using the same for the past 1.5+ years. Last month, while I was working on my mac it turned off suddenly without any notification. After that I tried to turn it on but it was not working. So, I contacted apple authorized service center to check the issue in my macbook pro. They did the check and informed me that there was an issue with logic board and it needs to be replaced. It was really disappointing that within 1.5 years o[censored]sage, the logic board got defected. Even I have handled my macbook with care and have used it lightly. Since my macbook pro is without warranty, the charges for the replacement is huge which is not affordable at all. Also, they are only providing 3 months of warranty on the replaced logic board. This is completely unfair. First how the Apple product is getting defected in such a short span o[censored]se. Further, there is no possibility of repair, the only solution suggested is to replace the entire logic board for which Apple ask huge money with no further assurity that the replaced logic board will be fine for some years at least. This amounts to cheating and unfair practice. Apple is just trying to sell defective laptops and making extra money in giving unavoidable services for the manufacturing defects.

2 months ago I bought an Apple Macbook Air M1. After 1 and a half month o[censored]sage suddenly one day the display goes all black I can hear everything and laptop was on but display was black. I immediately contacted Apple Support they told me some things to try but it didn’t work, at last they told me to visit Service Center. On 11 Aug 2021 I visited Unicorn Service Center, Hazratganj. They told me I had to submit my MacBook so they can diagnose it and fix what the problem is. Later some days on 15th Aug, I receive a call randomly from service center that the flex cable inside macbook has been cut so It will not be covered in given warranty. I tried explaining them that how can a user cut a wire from inside his own laptop. But they keep insisting to visit service center. I’m in class 12th and everything is running online because of this issue I had already suffered from a lot of loss. Kindly see to this case and resolve it as soon as possible.

I went to the service center 1 week ago for repairing my macbook air 2017 . Issue in my mac is that their keypad and trackpad is not working so i went to TRESOR service center of apple and then they said this has to be submit for diagnosis and charges for that is 3000 in diagnosis basically they will open up the macbook air and try to find out the actuall problem and clean up the dust from them all . but they did literally nothing they didn't open up the mac also not their component list motherboard, keypad, trackpad there wire nothing . and said your keypad and trackpad having hardware failure and they cost is around 30k and there is no issue in the motherboard . then i took up my mac and pay 3000 to them and went to local service provider they open up my macbook infront of me and literally by checking all the wire connection and said they are having some motherboard issue and your keypad and trackpad is working completely fine there is no issue in it and when they open up the mac there having so much of dust look like service center did nothing with it and kept for a week just for nothing . I want my 3000 back from them for fooling customer and also want pentalty of fraudulent.

I bought Apple Iphone 7 with Model number MN992HN/A 3 years ago.Since the day i bought my phone ( for around Rs 55000), the phone has been giving so many problems. It keeps restarting. It also gets stuck on lock screen and nothing happens for some time no matter what you do. Sometimes the phone does not connect to internet ( Wifi or mobile) for some time even though wifi works on other devices. I called Apple company and told my problems on 2nd day of buying my phone. They told me to send them data from my phone. I did what they told me. In further telephonic discussions, they kept telling me to send data again and again which i did. I also sent them several emails to which no one gave satisfactory response and sometimes no one even responded. Then i went to local Apple authorised service center. They told me to do factory reset of the phone. I already had installed too much data on phone but i still did factory reset and lost all my data. I asked the apple executives to replace my phone as clearly they had sold me a faulty device for a very hefty amount. But they denied my request. This kept going on for a while. Later on they started telling me that the problem is in software and the problem would be fixed in the next update. I updated my phone everytime an update was released but i kept facing the same problems. This kept going on and even after 3 and a half years, my phone is giving me the same problems.
I don't know about other countries but in India, buying Apple products does not make sense. You pay hefty amount for their products and they don't replace the faulty devices. If you go to court, you waste your time and people who buy Apple products usually don't have the time.
Nobody listens to you and you just have to accept that you got a faulty device and you cannot do anything about it. It is better to buy products from other companies which are way cheaper than Apple products. Even if you get a faulty device, you will be in a position to buy another device since investment involved won't be that big.

I have brought apple iPhone 12, 2 months ago as per its specifications…it has Face ID rather than finger print ID unlock button .. But it is not secure as compared to finger print ID .
I have twin brother who is able to unlock my iPhone .

So, is there any method to use finger print ID in apple IPhone 12

Kindly, do needful..
thank you.

My mobile's face id is not working. In warranty. So i give it to service center. they checked my mobile and they told me my mobile is opend by third party person. So warranty is not valid. But i never give my mobile to any repairman. After i told them to give me some proof about the outside repaired. They refused to give me details about that. What should i do? Please help.

The phone was used to record a video under water at a depth of 0.5meters for 15 seconds based on the specification on the website for water resistance o[censored]p to 4 meters for 30 mins. However since water went inside the phone, Apple claims it’s liquid damage and does not provide a replacement under warranty. I had a incur a loss of Rs. 1 lakh. Since I have not crossed the threshold of the specification, I have been unfairly rejected for a replacement and need justice.

Today i have received 8 text massages at 2.10 pm that 8500 rs is deducted from your acount from no where i trusted apple bcoz they are the strongest in security but i have lost 68000 rs today and i will go international court of law and file my case

I bought iPhone XR with serial no. DX3YR6J6KXK2 receipt dated 09.07.2019 under the Invoice No. UNIDC[protected]. The display had gone bad abruptly. It was registered with complaint/query GSX Repair Reference Number G[protected] wherein the display of iPhone which was under warranty having display problem was first told that the cost of repair is Rs.0 however, the service centre charged Rs. 16250/-. The service charge and repair should have been...

After the device underwent a major panel replacement, the device couldn’t resist water which it comfortably was resisting prior the repair under exact same conditions, furthermore implying an error and negligence of repair that has happened by the service centre because the device after the repair couldn’t resist water under exact same conditions which it comfortably used to resist before the repair resulting in liquid damage which is purely the consequence of the negligence of repair that has been performed on the device, looks like a major error implying request of replacement under warranty because it is purely due to the negligence of the repair performed.
Serial No - G0NFD0YA0D53