Apple India Complaints & Reviews

Dear all

I purchased Apple Macbook Pro in December 2017. In the month of April 2020 during lockdown, without any signs or warning, it stopped working all of a sudden. On further examining, I found out that the display crashes as soon as the screen was opened beyond a certain angle.
On visiting their authorized service center in Andheri West, Mumbai (Unicorn on 29th May), we were told that it required screen replacement that would cost 45k. (no explanation, nothing. we were told that it's a machine and machines can break down).
Well, we had done some of the homework and we knew that for exactly the same issue, Apple had come up with the service quality program for 2016 models and unfortunately mine was 2017. This again raised more doubts as there was no physical damage in my machine whatsoever. The simple explanation 'machines can breakdown' wasn't satisfactory.

I didn't give up and got an email id of someone senior in Apple India with the name Ashish Bali, I dropped him emails explaining about the problem. Without responding to my emails, he raised a ticket on my behalf and I started receiving calls from apple to understand my problem starting 13th July 2020. Every single call, they asked for some or the other detail and then followed by another call. This went on for a month and by the end of Aug 2020 they abruptly closed the ticket saying the product was out of warranty. This was very much evident from our initial conversation. It need not drag the conversations for more than a month to come to this conclusion.

I want apple to diagnose the issue and prove that my device does not have the same issue that 2016 model had as the defect was not identified until 2018.

https://support.apple.com/13-inch-macbook-pro-display-backlight-service

These are some of the links that mention the same problem so many people are facing in 2017 models that Apple has not covered in their service program.

https://forums.macrumors.com/threads/problem-backlight-macbook-pro-2017.2229058/

https://www.forbes.com/sites/ewanspence/2019/03/05/apple-macbook-pro-flexgate-pr...⇄

https://www.change.org/p/apple-fix-all-macbook-pro-2016-and-later-with-stage-lig...⇄

Waiting for your revert.

Thank you
Chetna Thareja

If I put my mobile iphone 7 plus in it due to silent button and speaker problem, then they (service center) did it properly but they damaged the headphone where they are installed and they do not fix it. Do what you want to do

My I phone X got hang and i was not able to use it for long time and because of that i missed lot of interview calls. As per apple company, this issue should not come with their product. This is really shame-full and as a customer am totally exhausted.

#apple #iphone #IphoneX #iphonehang

I have purchased Apple Mac Book from online store and it gives electric shocks on charging and On my complaint they are asking me wait more and more to get it replaced and are not replacing it.

This mac book is with me and it could affect my Health also, but they are not taking it seriously..

Please help ...

Dear Apple current or future users,

I was excited when apple anoounced that they would have online apple store in India. I also bought new Macbook air with M1 chip online.

However this time experience was not great. Within a month with normal use I got issue with the display. When I visited sevice center thy said it was pressure damage and this issue is not covered under warranty. However they were not able to explain the reasons behind this issue as there was no physical damage externally.

I also called apple service team but there was no professional support.

Suggest not to buy apple macbook air due to poor quality as well as poor support.

Regards
Vikas

I rambilas patidar has purchased 2 apple pro max from apple store imagine at celebration mall udaipur on dated 04/01/2021 in the name of my firm m/s jagdish enterprises. Due to some technical problems in net banking on 04/01/21, staff mr aryan at apple store imagine has advised us to pay the amount of mobile @ 129800 per mobile totaling to 259600 in cash and has further advised to make online payment later on and collect the cash after making...

I have purchased a new IPHONE from Vijay sales on 3rd of January 2021, i started facing issues with the phone on 7th of January 2021, i report that to vijay sales, Apple store is now sitting upon the issues that is till date[protected].

My question to Apple : why should i take a brand new phone for repairs.
Why i wasnt provided a replacement on the same day the issue was reported.
Why is apple store taking so much time to resolve the issue ?

Hi,

I am making a formal complain against Unicorn Andheri West, Mumbai.

My MacBook Pro (MacBook Pro (Retina, 15-inch, Mid 2015), serial number C02QM370G8WL) qualifies for battery replacement under battery replacement program. I submitted the laptop to unicorn Andheri West for the same. Today I got a call saying that I need to collect my laptop and it does not qualify under the program as it has been unscrewed...

Apple Watch 6 display top guard came out

I purchased an i phone X a year ago it was working absolutely alright, but then something happened and a green line appeared on the screen I tried restarting and resetting the phone but nothing seemed to help slowly the keyboard stopped working as smoothly as before and phone has started hanging.

I purchased my apple laptop in july 2020. Every apple product has a 1 year warranty with it if there is no physical or liquid harm done to the product. There was and issue with my laptop display I was seeing black vertical and horizontal limes on my laptop. It wasn’t working properly. I spoke with the customer care and they told me that there is a hardware issue with my laptop and advised me to go to the nearest apple service centre for the repair and they told me that if there is no physical harm to the laptop then they will be repairing it for free. This morning I went the apple service centre near me and showed them my laptop they told me that there is an internal damage in my laptop and asked me to pay ₹31, 999 for the repair although they accept it that there is no physical or liquid damage to my laptop but still they are not doing the repair as a part of there warranty. While checking the laptop they pressed my screen so hard that the issue has raised more and due to that the half of the screen is non-visible which has left me no option other than get it repaired. It just has 5 months that I have purchased my laptop after saving a lot of money. I have raised this issue to there customer care helpline but no one is willing to help me. Please look into this and help me resolve this matter. Please feel free to reach me at [protected].
Best,
Vansh Jolly

I purchased my apple laptop in july 2020. Every apple product has a 1 year warranty with it if there is no physical or liquid harm done to the product. There was and issue with my laptop display I was seeing black vertical and horizontal limes on my laptop. It wasn’t working properly. I spoke with the customer care and they told me that there is a hardware issue with my laptop and advised me to go to the nearest apple service centre for the repair and they told me that if there is no physical harm to the laptop then they will be repairing it for free. This morning I went the apple service centre near me and showed them my laptop they told me that there is an internal damage in my laptop and asked me to pay ₹31, 999 for the repair although they accept it that there is no physical or liquid damage to my laptop but still they are not doing the repair as a part of there warranty. While checking the laptop they pressed my screen so hard that the issue has raised more and due to that the half of the screen is non-visible which has left me no option other than get it repaired. It just has 5 months that I have purchased my laptop after saving a lot of money. I have raised this issue to there customer care helpline but no one is willing to help me. Please look into this and help me resolve this matter.

I have purchased apple macbook air core i5 5th gen/8-gb/128 gb ssd/mac os sierra mqd32hn/a a1466 though flipkart. Now i am facing problem in screen. Half screen is showing some clour blurr.

My iPhone has a narrow gap between the metal frame and screen out of the box which was not visible and looked normal until dust started collecting into it. I found out there are articles and complaints about the same defect on Apple's community forum. I visited the service centre, the expert there examined and admitted it was a MANUFACTURING DEFECT BY APPLE but he couldn't do anything about it as it will be considered as a cosmetic damage. He also said that a person cannot notice it until dust starts collecting in it. Apple failed to explain why not correctly sealing their product and leaving a gap will be considered as "cosmetic damage", or why would it even be considered as "damage" and not a manufacturing defect. Visited service centre twice, called customer care multiple times but my issue was not resolved and they closed my case. In short, apple admitted it was their mistake but said they cannot do [censored] to rectify it.

I recently purchased Iphone 11 from Amazon on 17th Oct.. I have battery health issue, in two month battery health get decreased by 2%...also when I'm open the camera sometimes the screen gets black...after restarting the phone its doing work.

I recently purchased I phone 11 from Amazon 18 Oct.. I have battery health issue in two month my battery health is 95%it decrease battery very fast even I m not a heavy user but still I faced it and even I noticed that with in week my mobile battery health decrease to 1% ...my two friend also buy same mobile at same date they both have battery health is 100% but my phone battery health is 95% I also contact with customer they guided me so many thing I do all thing but still I faced the same problem kindly resolve my problem.

I had booked an appointment on 20- Dec -2020 for battery replacement. I got the date as 25-Dec-2020 . I went to the service center (50 kms away) and i got to know that there are no batteries available with them and they asked me to return back after 5 days.
They told that they will perform diagnostics which will take around 1.5 hours and then they will order my batteries from apple.
Getting such a response in itself is unprofessional on part of apple as this phone is over 4 years old and status of battery is shown as “Service” with capacity as 70%.

I spoke to apple customer service reps on call and on chat, they never showed any intent in resolving my issue.

Moreover, the call rep asked me to contact the nearby service center and guide them proactively about my issue and try to book an offline appointment with them.

This proactive approach should be on part of apple controlling and monitoring their service centers.
The guys at service center are extremely unprofessional and unethical, similar to call center employees and chat employees.

The chat representative disconnected my chat on asking valid questions to get a resolution.

As a customer, i did my due diligence to report to the service center at predefined appointment taken 5 days before.
However my issue is still not resolved and the apple support is behaving as if nothing serious happened .

I wish to take legal action if possible to bring apple to acknowledge that there is issue of service at their end

I wish to complain about Apple Watch Series 4, Serial No.:FHLXX05TKDTQ, IMEI Code, :[protected] that I purchased on March 18, 2019 from Unicorn Infosolutions Pvt. Ltd., Shop No. 6, GF, One Awadh Centre Mall, Vibhuti Khand, Gomti Nagar, Lucknow.
I am complaining because in about an year of purchase my watch stopped working all of a sudden and wouldn’t start (there was no physical damage). To resolve this problem I would like you to please look into the matter as I’m unable to get the repair done for the same. It would be satisfactory if I could get the replacement of the product or refund the cost of the watch.
When I first learned of this problem, I contacted Unicorn Infosolutions Pvt Ltd., Shop No. 6, GF, One Awadh Centre Mall, Vibhuti Khand, Gomti Nagar, Lucknow and Shop No. 23, Opp. Halwasia Market, Hazratganj, Lucknow, and was told that nothing could be done about my problem. I believe that this response is unfair because being a loyal customer of your company we expect more effort and better support to address our grievances. I would like a written statement explaining your company's position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem.
Sincerely,
Dr.Vivek Yadav

Hi Team,

I had a battery issue in my iPhone 6s and i submit my device in apple store ( Conquer technologies, Vizag ) near jail road. After few days they gave a new iPhone 6s device.

Now in new device built in front camera was not working they gave me a defect peace and again i submit new device in same apple store.

After couple of day i got a call from apple store, their told like Unauthorized modification done on this device, so they told me they can't repair this device. but i haven't sown this device to any other third party service centers because it is in under warranty.
they gave me the defected peace back to me.

could you please check and help me.

One of the earpiece in my AirPod pro has issues with sound and it looks like a known service quality issue. However the service centre refuses to accept the device for repair as I do not have the original invoice which I had misplaced. Now they are not willing to even consider this as an out of warranty repair and simply refuses to service it. Apple support also says that their hands are tied even though this is a known issue.