Apple India Complaints & Reviews

Had opted for a free trial only as is mentioned on the app subscription page of headway and thus do not understand how headway has charged my account for the whole month for its premium services by charging me an amount of inr 1699 when had only opted for the free trial and not the paid version. Also, i had raised the issue the same day when my card was charged by apple for the said services and thus was prompt enough to notify the charges debited incorrectly by headway as was simply subscribed by the same.

On further reviewing headway, subscription plans am surprised to see their pricing policies as a one month and three-month subscription plan are charged the same thus why would a user opt for one month plan instead of three-month plan if at all the pricing is the same and had i opted for it in the first place.

Even on the app store most of the reviews for headway are for incorrect debiting of charges itself thus understand this is not the first time such incorrect pricing is being followed by headway.

Urge you to please review the case in totality and reconsider the decision of refund of inr 1699 as the same is a substantial amount and would not like to have the same paid for apps which i have not utilized either way.

I have purchased my iphone in feb2020 but with in a 6 month its start hanging and it’s charging also not support properly. Very wrost product, please replace my iphone or refund

My new iphone 11pro is not working good what I expect. problem is that phone is hanging too much and working slow. Whatsaap, snapchat, instagram, my keyboard and also my calls like call failed etc. My camera potrait mode isn’t working properly.

Purchased iphone xr on 14/2/2020 from accord showroom in bikaner, raj. Within 5 months leftpod of earpods stopped working, went to showroom and they told us to go to authorized service center. Manager there took earpods n told us to collect the new after a week. When we revisited, they said "we can't replace as earpods have heavy scratches". Service center man is a heavy drunker n insane, persons from apple team told us that we should use abusive language with him if want to get our earpods replaced. We again went to ser. Center and requested him for replacement but he refused bluntly n told us to contact h. O. And upper apple staff. Now, my question is: should we become gali type gundas if we want to buy apple phones, and should masters in abusive lang. To get replacements done in gurante time. Proofs will be provided to you, if asked for.

Purchased iphonexr on14/2/2020 from accordshowroom inbikaner, raj. Within5months leftpod of earpods stopped working, went to showroom and they told us to goto authorised service center. Manager there took earpods n told us to collect thenew after a week. When we revisited, they said "we can't replace as earpods have heavy scratches". Now, went back to showroom, the manager said service center man is a heavy drunker n insane, u should use abusive lang with him if want to get your earpods replaced. We agin went to ser. Cet and requested him for replacement but he refused bluntly ntold us to contact h. O. And upper applestaff. Now, my question is:should we become gali type gundas if we want to buy apple phones, and should masters in abusive lang. To get replacements done in gurante time. Proofs will be provided to you, if asked for.

I have an apple pen which was purchased in dec'18 and at the moment is not getting charged. The service center tells me that this cannot be repaired and needs to be shelved. I fail to understand that how can such an expensive not be repaired. We are creating more and more silicon waste by doing so. Aren't we feeling responsible for the drain of the pockets and the environment. Is this what aaple is about. Need immediate refressal or else will need to go the media and ombudsman

Worst apple store.Do not recommend. Pathetic experience.I purchased Mc book air 2020 on 26th June 2020 from Invent, Grand venice mall, Greater Noida. Unfortunately, From day 1, it had intermittent start-up issues. Took it to the store. Sagar, who had sold the product to us told that it is minor sleep setting problems. He changed sleep duration, said he has now resolved it. He did not sent us to apple service centre even though it was in the same mall.
As it is a new product of the world wide renowned company, i did not have the slightest issue that there is software/ hardware issue. Took it home, again same problem persisted. More over the battery charges slow and drains fast in 4-5 hours maximum.And i took online apple support and still the problem is there. Now submitted it in apple service centre at grand venice mall, UP. They have diagnosed hardware problem and suggest motherboard replacement. They ordered the part which would come in 8-10 days.

My questions are
1. A newly purchased product within 2 months, should it be at the service centre waiting for motherboard replacement ?
2. Is the customer expected to use a hardware replaced repaired new mac book.
3. Why is not there any policy of replacing mac book air when hardware issue is diagnosed ?
4. How can the apple policy of return and refund be 1 day. Does the company expect intermittent start up and sleep issues be diagnosed in one day?
4. When taken to the store, how will they believe us when the problem is intermittent?
5. Are not the apple sales executive told to guide the customer immediately to service centre in case of issue in new mac book, instead of telling the client all is normal.
6. In the Pictures folder of my mac book . i saw more than 100 pics of clients adhar card. Is it the used mc book that is sold to me by the sales executive? I approached him he said pics came in my mc book because o[censored]sing wifi and apple id of invent.
I doubt that old used or pirated product has been sold to me.Feel cheated.And the sales executive is not taking any responsiblility.
7. Does the apple mc book company and the owner expects a product of 120000 to be defective and still i keep using it?

Hence i request you to replace my mac book air 2020 and justify the matter.

Body puffing

Dear apple team,
This is my worst experience with apple, it is my 4th apple phone but feeling that quality of service has degraded like anything. I have been told that it will be given back in 3-4 days but it's already been 7 days and no update.
Also i strongly feel that this is a faulty piece which i have got, i have raised a complaint on international support for hanging just after 2 months (Purchased in feb 20) of purchase. then have the camera autofocus issue and get it updated for software by apple care bhopal (India) and after that the camera issue still remains the same but bluetooth & wifi has also started to trouble with connectivity (It disconnects on it's own).
I have not paid a huge amount for getting such a bad product and worst service. I request the apple to replace the faulty piece and keep the loyalty of the customer and value the hard earned money of people.
Regards,
Anup
[protected]

I have submitted my phone to authorized service center which is still in warranty period, but in response i have received 1 report in which they mentioned that my phone is having "unauthorized modification" because of that they can't replace or fix the issue.

I have purchased my phone on 9 November 2019 and i have submitted on 15 July 2020 to authorized service center and i got it back (without repair) on 20 August 2020. they provided me the wrong updates till 19th of August, and when i visited store to collect phone, they said that they can't fix this (reason mentioned above), and when i got my phone back i have found that one of the screw on the bottom of my device was loose and still in the same condition(attaching the picture for reference).

And i am claiming that i have never submitted my phone to unauthorized center, and never having unauthorized modification as per report stated by apple services.

Now Apple India are not ready to listen my concern as i have filed 1 complaint on their toll free number[protected] and case id is[protected] and they continuously telling me that i have no option to escalate this further.

Details of authorized service center below
Address- APPLE-SAHARANPUR (ASP), Shop No.-1 First floor, maharaja bazar Delhi Road, 247001 (U.P).
Contact number of Service center- [protected].
Service center E-mail- [protected]@digicare.com
Name of contact person at service center- Kuldeep.

Product Detail- Iphone 11, ROW, 64GB Black, CI/AR-HIN
IMEI no- [protected]
Repair ID- G[protected]
Serial No- FK1ZKAJ3N735
Purchase Order no- SKS/[protected]/W

Resolution- i want my device should be fixed/repair/replacement as it is in warranty period as per apple policy.

Complainant Details:
Abhishek Chaudhary
42/25 south civil lines near mahaveer chowk, Muzaffarnagar 251001 U.P

I was using iPhone 7 for last 1 year and as soon as 1 year completed it's battery bloated and damaged screen.
I want solution and get repair again. As I used to charge it in proper way, use to charge only battery goes below 5% most of the time, still faced this issue, why?

I purchased a MacBook Pro in September 2019 where I took a consumer durables loan from HDFC, after 120 days I was assured a cash back but it’s been more than 9 months and I haven’t received any cashback, I even talked to the representative but they claim they have disbursed it but they can go through my account details to see I haven’t received it yet.
Any help would be grateful.

My AirPods were not working so visited apple articles there they have written to blow the air in the outputs and i blowed it soothly in that the side mesh went inside so i took the airpods to service station there they made me to pay 7418/-.
i made the payemnt then i conatcted apple bcecause of apple article why i need to pay the amount.
aplle made me to do that thing so i did
now i need refund of 7418/- or any compensation its not my fault its apples fault for showing how to do it.
the case ID also i have which is goung on from 45 days
[protected].
i hope apple will make customer happy.
i dont want to loss my money for apple's fault.

My phone purchase date 02/10/2019 warranty available in my phone but Bettye is discharge now there is no charge not on my iphone 6s please query forwarder my problem

thank for regarding

Mr Munda akbar
contect no
[protected]-[protected]

1 week ago i went to apple shop (Imagine allahabad uttar pradesh) because o[censored]pdating laptop! He told me first ur screen lost i told him no just a software problem. He checked because i was standing there and said only he said the same thing. So that day i care back and after two days i went back he updated my software and i don’t know what he did or stolen from my laptop! After that day my laptop is not getting on he did something on my laptop or stolen something. This was not expected. I’m buying apple products since 2011 and this is not acceptable.

Hi,

I am using mac book air (Mid2013) - i am trying to update software (Macos catalina) showing network connection was lost (An error occurred while installing the selected updates.) & security update[protected].14.6 also showing same error

Hi,

On 30.07.2020 i have given my iphone xr to planetcare (Indiranagar) coz my phone had some white patch on display. They told me it will take 10 days to to solve this issue. After 10 days i tried to contact them to know the status of my phone but no one pick the call. On 10th of aug i went there, they gave me my mobile saying that problem is got resolved but when i check my phone, that display issue was still there. They kept my mobile for 12 days in the name of service but they did nothing. Then they ask me to wait one more day. Next day on 11 of aug again i went there thay gave my mobile saing they had changed the display but when i check that white patch was still there in different place.
When i told him about that they said again we have to change the display but we can't tell when coz we dont have the display right now.
Then i call to apple customer care and i told the problem which i am facing. Customer care also not able to say when my phone will get ready. Every one is asking me to wait for some day but know one is giving me the exact date.
I told customer care to write a mail to me that you are taking some action regarding my issue. She said she will send me mail with complaint id but still i have not got any mail from there side.

My phone is in under warranty period and they are doing nothing. I feel like i got cheated by apple. I want them to give the replacemnet or refund my money.

Product - i pad 7th gen
Serial no - f9hzd3cemf3m
Date of purchase - 24th oct 2019

The i pad suddenly stopped working on 20th june, we file a complaint at b2x, but reply we got was very disappointed, they said they solve only software issues & not the hardware issue, also are asking for 23000 rs charges, in-spite of i pad been covered under guarantee period.

Hi

I was charged for an app called fortune scope as in-app purchase. While downloading the app mentioned 3-day trial period and then 849 will be charged. However, as soon as i clicked on the option to subscribe, immediately my money got deducted.

When i called apple support they mentioned it was because the trial period had already expired last year. But this was not mentioned when the purchase was confirmed. At no point it displayed something like "trial expired" or "you will be charged immediately." this is misinformation to the highest level. And hence i demanded a refund. But there was no resolution provided.

Hi purchases a macbook pro-2020 on the 3rd jun 2020 from the store bb professional, jaipur,. And i found the issue in my mac after the 2 days that its performance is not very slow like i face the issues like trackpad is not working, hanging issue in the mac, so i tried to get the replacement so they said that coordinate with the apple support team and this is the software issue so it can be resolved by the service center and etc, and if not resolved the take a letter from the service center and then we replace your mac but service center guy tested my system and says that i can't find the issue so i can not provide the letter. So again i connected with apple support team but the issue still not resolved. And from 2 days i have another issue like my system is hanging all the time and then i have to restart it forcefully because it's not able to restart.
Bb professional is also responsible for this.
I want the replacement as we have a defect on this unit