Apple India Complaints & Reviews

Worst apple store.Do not recommend. Pathetic experience.I purchased Mc book air 2020 on 26th June 2020 from Invent, Grand venice mall, Greater Noida. Unfortunately, From day 1, it had intermittent start-up issues. Took it to the store. Sagar, who had sold the product to us told that it is minor sleep setting problems. He changed sleep duration, said he has now resolved it. He did not sent us to apple service centre even though it was in the same mall.
As it is a new product of the world wide renowned company, i did not have the slightest issue that there is software/ hardware issue. Took it home, again same problem persisted. More over the battery charges slow and drains fast in 4-5 hours maximum.And i took online apple support and still the problem is there. Now submitted it in apple service centre at grand venice mall, UP. They have diagnosed hardware problem and suggest motherboard replacement. They ordered the part which would come in 8-10 days.

My questions are
1. A newly purchased product within 2 months, should it be at the service centre waiting for motherboard replacement ?
2. Is the customer expected to use a hardware replaced repaired new mac book.
3. Why is not there any policy of replacing mac book air when hardware issue is diagnosed ?
4. How can the apple policy of return and refund be 1 day. Does the company expect intermittent start up and sleep issues be diagnosed in one day?
4. When taken to the store, how will they believe us when the problem is intermittent?
5. Are not the apple sales executive told to guide the customer immediately to service centre in case of issue in new mac book, instead of telling the client all is normal.
6. In the Pictures folder of my mac book . i saw more than 100 pics of clients adhar card. Is it the used mc book that is sold to me by the sales executive? I approached him he said pics came in my mc book because o[censored]sing wifi and apple id of invent.
I doubt that old used or pirated product has been sold to me.Feel cheated.And the sales executive is not taking any responsiblility.
7. Does the apple mc book company and the owner expects a product of 120000 to be defective and still i keep using it?

Hence i request you to replace my mac book air 2020 and justify the matter.

Body puffing

Dear apple team,
This is my worst experience with apple, it is my 4th apple phone but feeling that quality of service has degraded like anything. I have been told that it will be given back in 3-4 days but it's already been 7 days and no update.
Also i strongly feel that this is a faulty piece which i have got, i have raised a complaint on international support for hanging just after 2 months (Purchased in feb 20) of purchase. then have the camera autofocus issue and get it updated for software by apple care bhopal (India) and after that the camera issue still remains the same but bluetooth & wifi has also started to trouble with connectivity (It disconnects on it's own).
I have not paid a huge amount for getting such a bad product and worst service. I request the apple to replace the faulty piece and keep the loyalty of the customer and value the hard earned money of people.
Regards,
Anup
[protected]

I have submitted my phone to authorized service center which is still in warranty period, but in response i have received 1 report in which they mentioned that my phone is having "unauthorized modification" because of that they can't replace or fix the issue.

I have purchased my phone on 9 November 2019 and i have submitted on 15 July 2020 to authorized service center and i got it back (without repair) on 20 August 2020. they provided me the wrong updates till 19th of August, and when i visited store to collect phone, they said that they can't fix this (reason mentioned above), and when i got my phone back i have found that one of the screw on the bottom of my device was loose and still in the same condition(attaching the picture for reference).

And i am claiming that i have never submitted my phone to unauthorized center, and never having unauthorized modification as per report stated by apple services.

Now Apple India are not ready to listen my concern as i have filed 1 complaint on their toll free number[protected] and case id is[protected] and they continuously telling me that i have no option to escalate this further.

Details of authorized service center below
Address- APPLE-SAHARANPUR (ASP), Shop No.-1 First floor, maharaja bazar Delhi Road, 247001 (U.P).
Contact number of Service center- [protected].
Service center E-mail- [protected]@digicare.com
Name of contact person at service center- Kuldeep.

Product Detail- Iphone 11, ROW, 64GB Black, CI/AR-HIN
IMEI no- [protected]
Repair ID- G[protected]
Serial No- FK1ZKAJ3N735
Purchase Order no- SKS/[protected]/W

Resolution- i want my device should be fixed/repair/replacement as it is in warranty period as per apple policy.

Complainant Details:
Abhishek Chaudhary
42/25 south civil lines near mahaveer chowk, Muzaffarnagar 251001 U.P

I was using iPhone 7 for last 1 year and as soon as 1 year completed it's battery bloated and damaged screen.
I want solution and get repair again. As I used to charge it in proper way, use to charge only battery goes below 5% most of the time, still faced this issue, why?

I purchased a MacBook Pro in September 2019 where I took a consumer durables loan from HDFC, after 120 days I was assured a cash back but it’s been more than 9 months and I haven’t received any cashback, I even talked to the representative but they claim they have disbursed it but they can go through my account details to see I haven’t received it yet.
Any help would be grateful.

My AirPods were not working so visited apple articles there they have written to blow the air in the outputs and i blowed it soothly in that the side mesh went inside so i took the airpods to service station there they made me to pay 7418/-.
i made the payemnt then i conatcted apple bcecause of apple article why i need to pay the amount.
aplle made me to do that thing so i did
now i need refund of 7418/- or any compensation its not my fault its apples fault for showing how to do it.
the case ID also i have which is goung on from 45 days
[protected].
i hope apple will make customer happy.
i dont want to loss my money for apple's fault.

My phone purchase date 02/10/2019 warranty available in my phone but Bettye is discharge now there is no charge not on my iphone 6s please query forwarder my problem

thank for regarding

Mr Munda akbar
contect no
[protected]-[protected]

1 week ago i went to apple shop (Imagine allahabad uttar pradesh) because o[censored]pdating laptop! He told me first ur screen lost i told him no just a software problem. He checked because i was standing there and said only he said the same thing. So that day i care back and after two days i went back he updated my software and i don’t know what he did or stolen from my laptop! After that day my laptop is not getting on he did something on my laptop or stolen something. This was not expected. I’m buying apple products since 2011 and this is not acceptable.

Hi,

I am using mac book air (Mid2013) - i am trying to update software (Macos catalina) showing network connection was lost (An error occurred while installing the selected updates.) & security update[protected].14.6 also showing same error

Hi,

On 30.07.2020 i have given my iphone xr to planetcare (Indiranagar) coz my phone had some white patch on display. They told me it will take 10 days to to solve this issue. After 10 days i tried to contact them to know the status of my phone but no one pick the call. On 10th of aug i went there, they gave me my mobile saying that problem is got resolved but when i check my phone, that display issue was still there. They kept my mobile for 12 days in the name of service but they did nothing. Then they ask me to wait one more day. Next day on 11 of aug again i went there thay gave my mobile saing they had changed the display but when i check that white patch was still there in different place.
When i told him about that they said again we have to change the display but we can't tell when coz we dont have the display right now.
Then i call to apple customer care and i told the problem which i am facing. Customer care also not able to say when my phone will get ready. Every one is asking me to wait for some day but know one is giving me the exact date.
I told customer care to write a mail to me that you are taking some action regarding my issue. She said she will send me mail with complaint id but still i have not got any mail from there side.

My phone is in under warranty period and they are doing nothing. I feel like i got cheated by apple. I want them to give the replacemnet or refund my money.

Product - i pad 7th gen
Serial no - f9hzd3cemf3m
Date of purchase - 24th oct 2019

The i pad suddenly stopped working on 20th june, we file a complaint at b2x, but reply we got was very disappointed, they said they solve only software issues & not the hardware issue, also are asking for 23000 rs charges, in-spite of i pad been covered under guarantee period.

Hi

I was charged for an app called fortune scope as in-app purchase. While downloading the app mentioned 3-day trial period and then 849 will be charged. However, as soon as i clicked on the option to subscribe, immediately my money got deducted.

When i called apple support they mentioned it was because the trial period had already expired last year. But this was not mentioned when the purchase was confirmed. At no point it displayed something like "trial expired" or "you will be charged immediately." this is misinformation to the highest level. And hence i demanded a refund. But there was no resolution provided.

Hi purchases a macbook pro-2020 on the 3rd jun 2020 from the store bb professional, jaipur,. And i found the issue in my mac after the 2 days that its performance is not very slow like i face the issues like trackpad is not working, hanging issue in the mac, so i tried to get the replacement so they said that coordinate with the apple support team and this is the software issue so it can be resolved by the service center and etc, and if not resolved the take a letter from the service center and then we replace your mac but service center guy tested my system and says that i can't find the issue so i can not provide the letter. So again i connected with apple support team but the issue still not resolved. And from 2 days i have another issue like my system is hanging all the time and then i have to restart it forcefully because it's not able to restart.
Bb professional is also responsible for this.
I want the replacement as we have a defect on this unit

I purchase new iphone 6s in third party dealer umiya mobile world to dt.8/11/2017. This iphone is network issue in 2 days so visit in ivenus service center his changed handset in a week. I used in 2 years and 8 month but 6 ya 7 times original cable is failed. I check another phone so not working in cable. My home totaly wiring checked and earthing is already completed. After one day iphone in charging mode i use some silent to ringing mode so shocked in button after check power testing detector so his power is on. And last 3 moths voice problem in speaker very low sound. Many many problems in iphone is much big name brand so very hard time and very difficult

After ordering ipad air 3 (64gb)
I got screen touch issue ipad air which don't respond correctly to my touch and also imagine store is not responding it's very bad
I need help in returning or exchanging this ipad air to new ipad air 3

My order i'd is r[protected]
Online store: imagine apple store

I am not satisfied by the way the complaint was taken and not rectified till date...
I have submitted my airpods on 3rd july @11:38:16 due to mic related issues.Agent Ms.Naga Sudha has thoroughly verified the product and took pictures in 360 degrees and gave me service record and i was also informed that it will take 7 days to the fix the problem.

Tried reaching store @[protected] on multiple occasions but number never worked, Visited the site on 25th July to understand the situation, after a long wait (for 1 hr) manger Dinesh approached me and conveyed that bill need to be submitted again as SN is missing in it, have immediately shared the invoice through AIRDROP and informed him product was purchased online through "Amazon". Dinesh has promised me that he will come back with solution by monday (i.e. 27th July) but there was no update from him.

I have again visited the site @14:35 on 29th July and requested agent to connect me with Mr.Dinesh, i was asked to wait despite of multiple reminders and requests dinesh never showed up. However, around 15:45 hrs Mr.Shekar has appeared on dinesh behalf and started inquiring about the case from beginning and at the end again i was informed to connect with amazon to get updated invoice with SN for further action.

I demand an compensation for misguiding me and wasting my time and efforts so far... I will share my experience with Apple with the wider group.

Fundamental Questions:

Why my complaint was accepted at first place when there is an issue with Bill/invoice copy ??

What kind of quality is being maintained by store personnel's ??

Are they not ware of process ??

Why is customer is being penalized for someone miss ??

Why an incorrect contact number was provided in the copy ??

why i was not informed about the delay until i approach ??

Is the way how you & your team are trained to handle customers ??

Reference ID: 8U50RAPKQW

I had acquired Apple MacBook -Air on 21st February 2020 from Flipkart (Vendor : Sane Retails (p) Ltd) (Invoice no FAB7L[protected] . It was used by my daughter in the lockdown for her online classes. While using she encountered the following problems
(a) The system intermittently got hanged (b) Input audio or Mic issue while using Zoom (c) Not able to catch the Wifi connection (d) Laptop not able to locate the Apple Airpods

The laptop was given to Unicorn Infosolutions (Andheri ) for service under warranty vide job no : MA5845581 on 1st July 2020 with the aforesaid complaints .I got the delivery of the laptop after 15 days but on usuage the same complaints still persist and is a big deterrent for my daughter to continue with her online studies/classes .
As my daughter cannot spare the laptop for 15 days for another service as she has online classes/exams I request a refund or a replacement .

Reference ID KZYDEQLN0Z
Serial number DX3Z94HEKXK2
Today i visited your authorised service center, Conquer Care Technologies LLP, 10-12-9/1, ground floor, rednam gardens, old jail road, Visakhapatnam.
The above phone was bought by me just 7 months back. I was facing the network issues and i could not connect to wifi or air pods or iwatch.
They formatted the phone and also loaded new operating software but the issue was not solved.
So they told me they have send it physically to Bangalore and get it checked which could take at least 15- 20 days.
My problem now is they did not give me a backup phone and the reason they stated was due to covid. Me being in the service industry it is so difficult to manage without a phone even for an hour. I am surprised and shocked that apple service centre does not understand customer requirement.
A.Ramana Murthy, Visakhapatnam, andhra pradesh [protected] email: [protected]@rediffmail.com

On 11th July, 22020, I purchased new iMac 21.5 inch, retina display desktop, which came with apple magic mouse and apple key board. Purchase was made from Maple Digital Tecjnology International . Khar West, Mumbai. india. 400052. After a week from purchase, the bluetooth keyboard started malfunctioning in the sense that some of alphabets such as mkl etc and nemerals were not registering when their keys were pressed. The company was tried to call but they did not answer or picked up. So a complaint e-mail was sent to their registered e-mail. It has been 3 days but there is no response from company. The defective piece ( apple blue tooth keyboard ) has to be repaired or replaced. The quality is so delicate and frgile that it developed malfunction in a week of purchase. From: Ramesh Goradia. E-mail: ramesh.[protected]@gmail.com. Mobile: [protected].