Apple India Complaints & Reviews

I had purchased iphone x on 19.04.2018. Just after one year and one month the set got shut down and its not restarting. I had sent to authorised service centre it is saying hardware problem and it is irrepairable.
It costed me rs 90000. And in just one year it is dead.
Its just pathetic.
Atleast the phone should be repaired.
This has happened with me twice on two iphones one iphone 6 and iphone-x.
We have spend our hard earned money to buy such costly set and it is not being repaired.
Its just pathetic.
The phone is in very new condition and even does not have any scratches on it.
It has been handled also properly. How come hardware issue come.

I purchased iphone 7plus and iphone 7 months later. After one month one of my iphone 7plus display changes its colour gradually and net work and mic related issues. Contact the showroom immediately, they told to show in resq reliance at pondicherry. Now they are repaired my mobile. Till now i am not getting the mobile. It was given at 13.6.2018.
My question is,
Why they delayed.?
The problem is happiness within one month, why not give new one mobile
The customer handles the phone properly, the problem happens on the mobile only, so why you repair and return the same mobile
I purchased two mobile, how you assured that same problem cannot happen in other phone.

I bought i phone Xr on 09/06/2019 from Reliance retai limited, Adress- Gaya college More, Ps Rampur, District Gaya PIN 823001. Since touch screen of i phone is not properly working and many problem noticed during using phone. the retailer is not giving any response, customer care number which is available on website is not connecting and always say that number is not available.
Kindly Contact and solve my problem . My Mobile number is [protected].

Apple is selling poor quality products. Poor serv. support -case id:[protected] &[protected].
poor quality iPhone sold which life is only up to warranty period. Two phone with Sr.no.DNPRVAMLHFLM & .FK1VM3RUHFLM purchased last year completely dead 13 & 14th month from the date of.purchase. I have approached service support what the quality of phone u make which only work up to the warranty period. Their response is pathetic: we can do anything even after 1 day of.waranty. even though same.problem detected in multiple phones but they are list worried about consumer trust and question on quality. Dont buy apple product

My ipad had 46% battery percentage when it got unexpectedly switched off and was not turning on through charging or via itunes hard reset method and was completely dead with a complete black screen. The ipad was taken to the authorised apple service centre on 7/06/2019 (Reliance retail limited located in westend mall janakpuri west new delhi 110058). The service centre incharge told me that the ipad is dead so no diagnostics could be done on it. They further explained me that it is not repairable but is only replacable as it is out of warranty. They gave me a estimate of Rs. 28, 000/= to be paid for a replacement of ipad. It is very shocking to know that there is no repair of ipad provided by apple authorised service centres. They are cheatibg the customers by denying for repair in order to extract money from the customers.

Hello Apple Support team

Kindly help me

I am very disappointed from Apple service I am submit my phone Apple care from last week after summit service centers check my phone after Validation given receiving sheet and told me your phone VMI is pass we have send this phone to Apple technical team Bangalore after 4 days got call from local service centers told Bengali team reject this case due to display non Apple how can I possible Indore center is approved and Bangalore team is reject I am summit my phone authorized service provide first time problem in my phone after that call customer care for helping me but every time customer care required 48 hour for exclamation today days goon but Apple customer care is not responding please help me and resold my problem

thanks and Regards
sanjay rathore
[protected]

Have purchased iphone x from dubai and started using it on 20th may with occasionally heating it went dead on 24th may. I went to service center they said it is a hardware on friday. But they did not register my complain saying that apple server are down and told me to on 27th may after a long what of 2 hours. On 27th may service center person tells me that the phone has major hardware issues. I have paid full money for my phone and why should i use a faulty hardware problem phone. I requested to replace my phone but was on deaf ears. I also contacted call centre to get the same response from them too. I have paid full money for a new iphone and not a repaired phone so want a replacement for my phone which is iphone x 64gb in silver

I had brought iphone x from dubai. Started using it on 20th may with occasionally heating there was no other problem. But on 24th may it went dead. I went to service center that dad but could not register my complain as apple system were down and asked me to come on 27th may. But on 27th may the service center person says that they can not find and software problem and they need to send it to bangalore for major hardware problems. I did not get proper response from service center and call centre. I will like my phone to be replaced as it is a faculty phone.in just 4 days my phone is dead so i want my phone to be replaced

I bought the laptop from apple reseller rsg computers in kalkajee in delhi on may 7. I found the battery life was only about 3-4 hours and informed rsg. They asked me to let the battery drain a couple of times and it might correct. I did but there was no improvement. I informed rsg again and they told me they will come and look at it and repair it if necessary.

I do not want the laptop to be repaired. I have paid for a new laptop and that is what i want. The product is faulty and it needs to be replaced.

However, both the reseller and apple are trying to run circles and avoid replacing the laptop. They want to act like it is repair under warranty.

I have never heard of a manufacturer that supplies faulty equipment and then refuses it replace it. And instead wants to repair it under warranty as if it was an old product and the problem was caused by the customer!

I would like a replacement laptop at the soonest possible. I would also like to register a complaint against apple so that they are not able to do this to other customers

I am a apple product lover since from 2009. I have used iphone 4- 4S and now using iphone 6S( brought from US before releasing in iIndia) since from last 3 years. I was using ipad( first generation) third generation and now using ipad pro with pencil brought from Singapore( wanted to buy early to release in India!). i purchased n i-watch-2 from an authorised reseller( i-Coreor) in India in the month of February 2017 and enjoyed it for nerly two years. As I am very possessive about my gadgets especially apple products!!.I never used under water also (even though it is water resistant!!!.) It is very sad to see strange peeling off of watch coating under the dial! i contacted customer care via online chatting directed me to hand over it to nearby service center... I contacted the re seller where i purchased and handed over it to inspect... they told me that itwill be sent to Bangalore service center for further inspection... after 8-9 days they are telling that ( that too after my volunteer enquiry over phone) consumer service center people not possible to do anything as the warranty period is over! I dont believe this ...apple product does not have so delicate coating that peel off with in two years... .. being an apple product lover i never handled this watch irresponsibly...I wanted to buy watch -4 Cellular model this month...! I am rethinking about it now... But, i think this is a serious issue related to quality of product... My watch is still with your ( i-Corner) customer service centre...

I am your pain ful customer who purchase iphone device on 16.7.2018, after listen a lots of brand values.
Phone occur some camera problem in 20.5.2019 and submit my device in your care jaipur 21.5.2019.
The service center person check my device in front of me and dissemble and assemble, and he said this problem occur from hardware therefore we will have to move this handset in bangalore.
After 4-5 days back i got call from service center and he said "that your device will not repair due to some internal tempering"

Q1: if phone tempered ' why did call log in warranty?
Q2: why did you staff determine my problem and assure to me swap without any discrepancy?

Work order: jai[protected]
Customer id: 428523
Name: jitendra maholia
Product: iphone 8 plus
Model: iphone 8 plus, mm, 64gb, gold
Serial number of device f17wqrscjcm1
Pop: 16.7.2018

I have an iphone 7 which shows No service issue since past 2 months, model A1660 which is eligible for replacement by Apple.
I had submitted my phone to Apple service centre 05/04/2019 and they replaced the screen saying the issue would be resolved and charged 13k for the same and gave the phone back on 20/04/2019.
But the Issue Again Appeared in 2-3 days, so i submitted the phone again on 23/04/2019 .
The phone had intermittent issue, once the issue occurs if we switch off the phone for 4-5 hrs and switch it on the issue is gone.
The Service Center asked me to collect back the phone in 3-4 days saying they observed the phone, but couldnt find any issue, so i contacted Apple Support India, and on their support assistants word that i should collect and use the phone, and if issue still persists, then they will get it resolved, i collected it on 27/04/2019.
I again got the same issue after a few days, so i contatced Apple Phone Support, and told them about the past 2 expiriences, and the main issue here is every time you call Apple Support you need to talk to someone New and the person handling the issue previously cannot be reached back again, even though we have their Name and Extension Numbers nor do tthey Reply back to emails .
Also the Sevice Center Refused to take the phone again, saying there is no issue and the phone i s fine, so after 3-4 hrs of explaining the Apple Phone Support assisant, she told me that yes the phone Qualifies for a replacement, and that i should give the phone back to the same service center and she even spoke to the service center to accept the phone on 11/05/2019 .

The third time I gave the phone and showed the screen recordings from different times and they agreed that there is issue.
But again i got a call from Service Center on 21/05/2019 to collect the phone saying the couldnt Find any issue in the phone .
Inspite of knowing that the model is defective, apple is not taking any action and saying there is no issue.
When i called the Apple care exec on 22/05/2019 and asked him to escalate, he said he is the last point of contact and we can't do anything, we will have to collect back the phone .
Service center says talk to Apple they can't help.
So Should i be going through this to and fro, o[censored]sing a faulty phone, and going to the Service Center that is 1.5 hrs away from my home and if there was no issue, then why did they ask me to get the screen replaced in the first place, because my phone was already OUT of warranty, i could have bought a new phone rather then spending 13k on screen replacement .

This is the link where they state that it is a defective model
https://www.apple.com/support/iphone-7-no-service/
And NONE of the Apple guys told me that this cannot be replaced as it has been bought from US, infact they charged me for repairs
I feel Helpless, and very MENTALLY TRAUMATISED, as i can do anything about the UNJUST Treatment i am going through.

I have purchased iphone8 one and half year back and the warranty end of the phone. The phone stops working. The hard money of the customer is taken by apple. We believe the iphone means there is no issue with the phone.
But hardware issue is reported by the apple service team. I have kept the iphone as the people keep the precious things but al in vain. They are cheating the people by demanding the lot of money.
Now the service team is demanding 35000s, spending 62000s they want more to get it repair. Please stop cheating the people. We are giving our hard money to you, please value it. Service team charged 1600rs for just seeing the phone issue.
Please i am the middle class people can't spend 35000 rs to repair if your genuine people please help.

Iphone 7 audio is not working after the latest software update.
. We contacted apple support, still, we haven't received any solution.
. They suggested all the possible solution but nothing worked.
. Support guys suggested it should be a software problem and some engineer is working on the solution.
. Now they stopped following it up and we don't know what to do.
. Apple should be held responsible for this.
. Give me the fix for this issue or replacement.
. Its out of warranty. But software glitch is not my problem.

Hi i phone team,

I know that i phone featured with ip67 feature in i phone 8 plus which is water resistance and with stand in water in 1 meter inside/30 min.

I took the phone to imagine (I care) they mentioned its featured with ip67 but water damage generally they do the replacement of the phone there is no service and if we need to change complete motherboard we need to replace which cost for 40k which is too high for me to pay and use.

If this was the condition then why i phone using ip67?
What's the use of it why they mention iphone 8 plus is water resistance

Now my phone is 1 and half year and not under warranty/ insurance i need to know what can be done for this issue.

Thanks & regards,
Rajith

Hi,

I have bought iphone xs for 1 lakh and got a defective piece. As it is under apple policy of refund under 14 days of purchase and i being eligible for that, still denying the refund. Have i spent 1 lakh in apple product to buy crying yelling agony and traumatize situation on me? Have i spent my hard earned money for this feeling. I don't want that phone in my life anymore.

Customer contact ticket number[protected]
Service centre visit ticket numbers - sma1830065, sma1821777, sma1847193. It’s been more than 8 visits to the service centre for same issue “notification echo “ issue. Service centre is incapable of identifying the issue and only thing they do is reset the device and hand over.

When i have spoke to apple customer care they have informed that they are aware of the issue and working on fixing this by releasing software update.

Worry of my device is over now by only chasing for this to get fixed and no resolution still now.

Most pathetic after sales service i have ever came across. Apple should be banned there sales in india with this kind of worst support.

Phone - [protected]
Email - manjuanth. [protected]@icloud.com

Still chasing for resolution none are calling me back with update of extending support.

I escalation agent named sanskriti she told she will follow up till the resolution and i have been sending her voice messages, emails, and been a month haven’t heard and clearly told her not to close the case until resolution. But as the worst the company is same as the employees.

I have bought a earphone adaptor from imagic Ramnagar Visakhapatnam, it was a faulty one. I returned back the product to them and they said the amount would be refunded through google pay !! I’ve been chasing them but there is no response from the management and their contact does not work at all !!
They being authorised seller for Apple, sold me a first copy product and me upon asking them all they gave was a grin with no proper explanation.

Hi guys,

first time i faced issue on (27inch 5k) display.

Apple replaced the display,

after few month again the same issue i faced
Apple again replaced Display and motherboard

after almost 5 month same thing happened.

i spoke to Indian team about this, they are saying again we will replace display and motherboard, m just board of this process, i asked to replace my i mac, they said its not in policy. my applecare is getting over after 6 month. i ask them to assured me after 6 moth if same issue i face than what to do?

they said nothing. i need permanent solution please anybody help

Hey,
I bought an ipad from priman apple authorised reseller from rdc ghaziabad
First of all he sold me an apple pro ipad 2017 model
By saying its specification are better than the new one
And now there is also a problem with charging of ipad and i told him about it he told me that he will exchange if apple service centre will recognise the problem with ipad and now having done that he is now denying to exchange it
I am seriously fed up by his attitude and trying to follow with him since 2 days but he is being rude and arrogant and there is also the policy of the apple that i[censored] aren't satisfied with the product u can exchange it with in 14 days i also had a talk with the apple customer care and they told me that u can exchange it u aren't satisfied but he is denying that also
I would really like i[censored] could look into the matter and help me in getting a new device and if possible an updated version. I would be really grateful to you.
Thanks