Apple India Complaints & Reviews

I purchased iphone 7 in januray 2017. It worked fine for 1 year exact. It stopped working after that showing an error " update your phone in order to activate.
I showed it in authorized service center of iphone. They diagnosed the issue and asked for 30, 000 inr to replace the phone. As they do not resolve hardware issues, they said.

I have visited many stores for the resolution without paying this huge amount. But iphone team seems not to help in any case. It is 2nd time this phone has crashed working. And there seem to be some manufacturing defect as discussed with the other iphone users.

I need to complaint for their irresponsible behavior for such an expensive product. It is totally frustrating and dis satisfactory.

Thanks
Akriti

Hi bought an iphone on oct 2018, but phone started hanging, screen got flickering, camera stopped working, my phone has no signal and i am not even able to talk to people. Their is heat issues as well. Went to service center after 15 days of buy-in his phone but they didn't replace it. I have been to service center like 5 times, they repaired it and gave it back to me everytime. After repair it use to work for another two three days and then again same problem. They even sent my phone to bangalore team and kept it for two weeks but still the problem is same. It's getting more n more problem every other day. It's been 6 months now and i am just running around service center for repair leaving all my work. Again my phone is at service center and when i call for replacement customer support says they m do anything and center says they cannot do anything. They r waiting for the warranty to expire so that they can get money from me. I need replacement for this phone.

The issue is regarding my iphone x it has a battery issue like it takes around 9 long minutes to rise a single % and later charges too slowly and even i hav visited the service centre multiple times and got the device replaced thrice but the issue dint resolved and when i reached to the apple support there is no proper response from the apple support like i have been using the defective device since 4 months and i have complained to apple care about the issue a moth back but i dint get any solution from the apple team my apple case id is[protected] even i requested the apple to upgrade or refund the amount i paid towards the device but the apple care just ignore my words and i hav submitted the logs and screenshots to apple 4 times but still they call me and ask frequently for the logs and screenshots i have already wasted my 25000 rs just by frequently visiting the service centre which is 70km far from my place so i need a refund of my device along with the compensation since i have wasted my 25000 rs just to visit the service centre and the bill of the device is attached below

I have bought apple iphone in the month of feb 2017..

The phone was bought from flipkart & i have started facing issues from the day one itself..

I have spent most of the time in service center & all the times when i got my phone they have replaced the screen or internal parts.

Till the warranty period i have faced lot of issues & ask apple to replaced the phone they didn;t do.. Atlast the phone was repaired & given to me which again started heating & touch issues which i am facing till date.

I have also drop multiple emails but the response was pothetic...

Let me explain worst experience I had with a (trash I will cal it ) mac book pro quad core 16gb/ 512 gb high end model I bought for almost $2500.before I was using a dell laptop bought for $650 I used it almost 6 years after this .I bought an apple book only with misconception that macbook is reliable so I can use it for more reliable than dell . I bought this 2016 after 8 months use a day suddenly it stopped working taken to apple service center and diagnised and said mother board gone I replaced mother board now again after one half year ( I rarely used) again a day same problem 16% charge was remaining I just closed the lid in the night next morning it is not turning on taken to apple authorized center the guys charged me Rs 3000 for diagnosis and said same logic board gone again . What is this I asked him apple making logic board using a piece of ### . What kind of reliability is this . I will fight my life time if I am not get my replacement. This is a kind of cheating. I dont expect a device which cost 4 times of normal laptop to have a logic board of a ###. If I am not replaced i will take my case to consumer court let us see what kind of logic board is this every year getting damaged is made of soil. My mobile number [protected]. I expect some one from apple will contact me I fight with apple care for 30 minutes they are useless support people .they said me helpless. But I paid huge money for my laptop I cannot be helpless. I will take this to court if I am not getting a response.

Dear Team,

This is really bad to see that applications without enforcing you goes for direct payment debit from saved credit card info.

Have login to devroqapps however by default monthly subscription fee debuted from my saved card details. This is not acceptable as my small kid have downloaded app by mistake and in 3 days time without any enforcement of payment deduction, it just happened like this.
br...

Hi i’m bala. My mail id is [protected]@gmail.com. Iam using iphone max xs from the day 1 its launched. I was never thought it would that much weaker phone. From 3 feet height its dropped yesterday and broken both front and back glass panels. Before this latest phn i was used iphone 6, its still working fine and i was dropped accidentally many times it hasn’t crashed ever. Worst experience from this latest one. Heard that damage is not covered under warranty. Iam wondering this much costly phone is not strong enough for a single drop. Thank you apple.

Hey sir, i hope you doing well. Sir, i've given my apple iphone 7plus for cleaning and for general service at apple store (Iqor), saharanpur. The time when i got my device back after the service the device is switching on and the sim is not being notified in the device and also the phone is not getting charged and also i got hanging problem in my device and currently my phone is switched off and not getting on and moreover i complaint to the manager sitting there he ignored my request and his behavior was so rude towards me and he rejected my phone and said that we can't do anything. Sir please pay attention to my problem as i am facing inconvenience from the apple store (Iqor), saharanpur-247001

Yours sincerely
Shivansh kumar
Phn no-[protected]
Email [protected]@gmail.com

Hello sir:,
I hope you are doing well, my iphone was open to my pocket pressure and have not any cracks on screen but half screen touch not working, then after i was go on apple customer care in rajkot, and i show my problem, he is confused my phone is in warranty or not that man says. I want to set that iphont to bengaluru if not in this warranty so you should play 1900rs without repairing, is that your apple service? No that pickup or drop center please change your center name mf service and my iphone was 8 moths olde

My job sheet no is ggn3965421. I had sumbmitted iphone 7 plus in cyber city support on jan 16. There was screen blackout issue and voice issue. First, i went there on 15 tey did ios upgrade and said its solved. On 16 again i went they submitted it, on 17th they said collect it, when i went there issue was still there in front of them, again they kept it and now saying it will be sent to bangalore for repair and we will take 3 more days.

I have bought phone 2 months back and there are too many repairs. I want new phone from apple to avoid same issue in future from same handset. I am very old user of apple but this is first time i am very frustrated with apple services.

I was charging my mobile phone yesterday on 16/01/2019, it was so much heated that it slightly bended and after that 1/4 screen began to show black shadow. While mobile's touch screen is still working. Whenever i pluged for charging it began to heating again. My mobile is still under warranty so i approched apple's authorized service center unicorn infosolutions pvt ltd, halwasia market, hazaratganj, lucknow on 17/01/2009 for repair but they refused saying that bending and heating is mishandling done by customer so such a things warranty does not cover up, if you pay rs 29500/- then you get new iphone 7. They also suggested not to keep mobile in trousers pocket and blaming me that this mobile was slightly bend due to keeping in trousers pocket. Sir, service centre was not cooperating and very reluctant to give service to me.
My mobile is still under warranty till 26/01/2019 but it is not repaired by authorized service center. Please get it replaced my mobile or get it repaired. I feel that i was cheated and befooled by apple company, service center. If this issues is not solved then i will not purchase i phone in future and will suggest to my near and dear not to purchase apple product because service is very poor.
Yours sincerely

Pradeep
Mo.[protected]
Email [protected]@gmail.com
Lucknow up

I purchase a i phone 6 on 18 july 2017 after one month that handset is not working well it show hanging issue so i take that handset to service center. Service center employee reset my phone and say that check the phone but after that phone is not working well same problem occur again so i go back to service center again in the evening of that day then executive say that this handset is screen damaged not covered in warranty you can pay for it. Repare my handset or replace it if it can't repair without any charges otherwise give my money back equal to my phone price according to now days value so can i purchase a new better phone

I have purchased an earpod separately from hp enterprises, haldwani, nainital which invoice no - hld/18-19/1450 on[protected], now the earpod is not working properly and sr no#dty70651tdqd. I have submitted my earpods at iqor global services india pvt ltd, metropolis shopping mall, rudrapur on 17-dec-2018. Till now my problem is not resolved, so please rectify my problem as soon as possible.

I bought the iPhoneX last year on the month of December and this year suddenly the phone stopped on its own and being within the warranty period I showed it to an authorized service center in South Kolkata. After checking the phone minutely they asked me to submit it and they mentioned particularly that the phone wasn't opened by any other party. They told me that they have to send it to their office in Bangalore. My phone stopped working due to a hardware issue of apple itself. In this case the sole responsibility of the company is to replace with a new one but now Apple is totally ignoring the matter and instead blaming me that the phone has been opened by some other party. Now without any relevant cause they sent back my phone in dead condition to their service center where we submitted.
After investing so much money for such phones and suffering as a customer is our destiny now?? Though it is under warranty period and used carefully.

Cashback is supposed to be paid within 3 months. However it is not paid back after completion of 6 months of purchase. Product purchased from cmr central, maddilapalem, visakhapatnam on 01 july 2018.
Bill reference as below.
C#60369965 dated 01vjuly 2018
S#8841 txn#47 r#108
Payment ref no #[protected]
Tax invoice # [protected]

Hi,
I am facing problem with my iphone 8 which is under warranty.
It's been 40 days now i am facing receiver problem in my iphone 8. I had submitted my phone 4 times in these 40 days to the service center and apple service center has 2 times replaced screen of my iphone 8 but still issue is not resolved.
Also, apple is not ready to replace iphone even after issue not getting resolved by repairing phone 3 times in warranty.
Apple staff seems incompetent to handle issues regarding and provide very poor service. I have visited service center 12 times for this issue.
Even raised case with apple with case id[protected]. Spoke to 3-4 senior executives of apple and none of them have resolved or tried to resolve the problem. Only thing i heard during these 40 days is "submit phone to the service center and bangalore team will diagnose the problem".
Issue started from 24th november 2018.
Today, also i have submitted phone as suggested by senior customer care executive and he told me that they will check the phone for 24 hours and few minutes later service center tells me that phone will be under observation for 48 hours and will be submitted to the bangalore team for the 4th time for checking and repair.
Don't know when apple is going to resolve this issue.

Very very very poor service and very bad quality from apple.
My case id is[protected]

Hi,
I am pratik and i got a battery replacement for my iphone 6s at the mantri mall icare centre bangalore. My phone was out of warranty but was i un tampered and eligible for battery replacement.
I would like to also tell you sir that my phone worked well and fine with no other issues before battery replacement, but after replacement i started to face network issue, and when i reported to the service centre they just washed there hands off telling device is out of warranty and i will have pay service charge to check whats wrong and pay for getting it serviced.

1. I completely understand the phone is not in warranty but before replacement phone worked completely fine and if after replacement any such issuse occurs, should i not say that it may be because of the faulty sercvice at the service centre?

2. At the service centre nobody informed me that if there is any other issuse they will not be responsible. True that service representative took a signature on ipad after which he filled the note which had the term and condition, and they did not even ask me read it or neither did he inform me. I obviously taught that its procedure to proceed and signed?

3. More importantly after service if a new issue has croped up on a phone isnt it the responsibility of the service centre to diagonise it and solve it rather by just defending your perview and washing of the hands. Yes you may have followed the prescribed norm but if a issue is geniune and has arised after the battery replacment shouldnt that be solved as your responsibility?

4. I am a adorer of apple and its service but after this insidence i believe that the battery replacement scheme is just a scandle, and having known that a new battery on old phone might cause any new issue you guys just chose to be silent and then just leave the customer deal with the issue.

5. Even at the apple technical support they were helpless to do anything after 1 week of follow up and all the troubleshoot they have asked me to deal with the issue at the service centre?.
Apple is in such a position that it cant even instruct its authorised service centre to solve my problem

I mean what is the responsibility of the company towards the customer?

I am writing this mail with very little hope but as an aggrieved customer i have no means to raise my voice.
Please also check the service centres rating on google and introspect the service procedures at the centre.

Thank you
Pratik jain
[protected]
My case id[protected]
With no resolution and technical support said to solve the issue visit the service centre and bear the service charge as they cant do anything.

Ur staff in banjara hills corporate office is behaving quite irresponsibly. When logging in complaint they took 3 hrs and said that people were in lunch. I logged yhe conplaint and paid necessary amount for battery replacement on 12/24/2018. I was asked to come on 12/29/2018. When i am trying to contact the given number its switched off and the behavour of the staff is quite pathetic. Its very baf to see such a pathetic behaviour from the staff.

I bought an iphone 10 from shop india. Xyz on 22nd december on cash on delivery they gave me a faulty product and now not taking my calls after i ask for refund please help me. The owner is not even taking my calls and has switched off his phone and not answering messages also i have texted him like hell. His number is [protected] and website is shopindia. Xyz. I bought phone for 12000

Arvind kumar
Attachments
Wed, 19 dec, 16:08 (18 hours ago)
To bangalore_admin, info

Dear sir / madam,

I arvind kumar submitted my mobile iphone 6s to f1 - info solutions & services pvt ltd on 14/12/2018 vide case id jdel[protected], product serial / imei no - fvmtv06thflw, it is under warranty.

As today is the date of receipt of my iphone form the service centre, after receiving the same, i found some changes in my mobile screw as its color is rose gold & which i received is in silver color.

You are requested to lookup the matter, & arrange to provide the same mobile in rose gold in good condition

Your earliest cooperation in this regards would be highly appreciated.

Sincerely yours,
Arvind kumar
Mob no - [protected]