Apple India Complaints & Reviews

I am lakshy kapoor and i have been using iphone7 since 2 years but suddenly i had started facing some issue with my phone so i had gone to apple service center, there they told me to restore my phone asper the instructions provided on apple website through itunes. I did restored my phone asper the apple guidelines. But soon after i restored my phone i have been facing the problem of no service in my phone even when my sim was there in my phone. I had gone to apple service center yet again for this problem but now they told me that i have a hardware issue in my phone and will have to pay them rs.30000 for replacement.

The product purchased in june 2015 and july 2016 onward it started problem. It had to send to service centre in july 2016 and again in sep 2017. Apprehending some manufacturing defect i requested for replacement of the same as the product was still under warranty. However the customer care did not listen to my request and again the product has started giving trouble since sept'18 and it is completely out of order now.
The company now tells that it is out of warranty and nothing can be done.

My iphone 6s creating a problem regarding charging issues im going to icare and send my phone to the authorized service boy he said me for change the battery and im ready to change the battery or pay the amount after changing the battery iam came back to the home the problem of drain battery was again happened and charging battery showing but percentage not increased im very sad after facing this bad behaviour of icare

My Macbook Pro 13-Inch without touch bar model C17V4273HV22, is having sticky keyboard issue. Though i have raised the issue 4 months back, and Planet Care fixed by replacing the keyboard, i faced it again this week and have submitted the laptop for another week. This is hampering my productivity, i need a replacement of laptop to advanced Macbook Pro with touch bar model or previous version of higher configuration where in i wont face this issue repeatedly, without extra cost for the harassment i am facing due to the machine

Contact :[protected]

My macbook pro 13-inch without touch bar model c17v4273hv22, is having sticky keyboard issue. Though i have raised the issue 4 months back, and planet care fixed by replacing the keyboard, i faced it again this week and have submitted the laptop for another week. This is hampering my productivity, i need a replacement of laptop to advanced macbook pro with touch bar model or previous version of higher configuration where in i wont face this issue repeatedly

Don't ever go to icare - iphone authorised service centre for repair whether it is within the warranty period or a single day after you purchased. Forget it, you are forgotten. Instead, purchased a new phone, if you so desired.

They will be charging you more than the cost of your iphone (Printed rate) for replacement within warranty period.

Also, don't ever insist for giving in writing, they will charge rs.1100/- for giving the faulty in writing, still than you have to pay the full amount for a new phone.

I even thrust iphone for their sacrifice to the customer on secrecy. But now i found it horrible to be a part of it.

Until and unless, your phone is in order you are ok.

I went to ivenus service center as my macbook suddenly stopped working. They told that logic board has been damaged on being asked the reason behind it, they said due to temperature and being in sleep the logic board got damaged. And now the product is of no worth as the logic board replacement cost is rs 43, 500. Is apple products not sustainable to temperature change. I did not find an apple product worth 65000 rs to be zero in two years without the customer being at fault. Please think now before buying an apple product.

I have submitted my iphone X in izenica store apple service provider on 19th november 2018, its been now 10 days and have not recieved my phone back. Though i was told that i will get my phone back by maximum on 29th. Now i am leaving abroad on 1st and they saying shipment is still in banglore and we cannot commit of you’ll get ypu phone back even on 1st morning. I am facing multiple problems due to delayed delivery . I am attaching the job sheet for refrence. Please look in to this

I bought an iphone 7 plus which is apple's first ip67 rated water resistant phone but apparently its not. I was in about 2 or 3 hours under rain and my phone get liquid inside the phone even the phone is in the pocket. After some days i found that there is some yellowish spots coming in my display so i get it to the service centre. They checked the ph indicator and said there is liquid damage in phone and its not under warranty. So your device is unrepairable. They used the word unrepairable. They are saying there is only one solution to replace the phone for rs 33000 and my phone is currently in running condition only display is getting some spots at edges also my phone is currently under warranty and didnt completed a year. I called apple care and they are saying as said by service centre your device is unrepairable. The apple executives are just pathetic to resolve my issue. I request them to change my display such that it cannot get any kind of future damage to my phone.
When i know that buying rs 55000 ip rated phone is not reliable even under rain why i will think to buy a replacement for extra rs33000. I will suggest everone to not buy any apple products they only got a global brand hype but there service is really pathetic.

My iphone is under warranty and because of some reasons it's capacity went down to 85%. I then went to authorized apple service centre in srinagar on 1st of november. Then they gave me an expected date on 15th of nov. But it's 25th of november and they are returning my phone back. Battery replacement of phone takes a max of 45 mins but i'm awaiting since 1st of nov.

I had bought an apple macbook pro touchbar when i was working in dubai and within warranty on oct 16th it developed vertical lines on left side of the screen.

Apple service staff who happened to also be the in charge just kept stating that damage on the screen was deliberate as screen damaged due to pressure applied... Which is not under warranty and asked to pay 45000 plus gst... Weird as if i wanted to damage the screen deliberately... On escalating it they kept delaying till date and now the warranty has also expired.

They are not responding and keep stating they will get back to me soon. Seems they want to ensure they accumulate as much on service rather than provide customer service...

I have been using apple products for the past 5+ years. I recently had issues with my iphone 7 and with my apple watch series 3. The screen of my iphone and watch cracked in quick succession due to my fault. I took my watch and phone to the authorized apple service center, to my surprise it was told that the apple does not repair the watch and they will replace it for me. Cost of repair was quoted at 20, 000 inr. While a new watch costs 28, 000. For my iphone the cost of repair was quoted at 32, 000 (16k for the screen and +16k for the body). While a new iphone 7 costs 38, 000 on amazon. I am ok to pay a reasonable repair cost but cost quoted by apple was simply exorbitant. This is pure exploitation, and will drive away customers.

I feel this is completely not acceptable. Apple should repair products at reasonable price and should not exploit their loyal customers. I feel this is unfair trade practice. This is start of the end game for apple. I hope someone is listening. I will hence forth think 100times before buying an apple product. I think i am better off with one plus or samsung...

This is with respect to the following service at imagine ttk road alwarpet chennai.
What has happened to me is nothing short of daylight robbery.

On september 2, 2018 i went to imagine at ttk road alwarpet chennai, to buy charger for my 32 gb iphone so. The sales person told me of the battery replacement scheme offered by apple for my phone and recommended me to get it changed for offer price of 2000inr. However as i was traveling to germany the same day i told i will check it later and left. Later after i return back from germany i went to imagine store at express avenue chennai and enquired about the battery replacement scheme and billed 2000 into on the same day. Then i took my iphone to ttk road imagine for getting the diagnostic done on saturday 10 november, they ran the diagnostic and said you can replace the battery after we give you a call. And they called me on monday and told me to get it replaced and i went today. When i went in the afternoon they collected my hand phone and asked me to come back after 1.5hrs, in between i got a call from them saying we have ran the diagnostic and there is an issue with your speaker whose audio output is less than normal, shall we proceed with battery replacement they had asked and i said yes. When i went back after 1.5 hrs the service associate said when they replaced the battery it is restarting time and again, he said if this persists we will replace the old battery and refund the 2000 inr. Then after he replaced my old battery again he said the restarting issues still there it is because of the hardware issues.

If there was a hardware issues why didn't it show up in the diagnostic he ran before, and you have screwed up a perfectly working iphone se to a dead one.

Being a loyal iphone customer i have used iphone 5 and se for the past 6 years i will never again for the mistake of buying an iphone and also not let my friends or well wishers do the same.

Good bye apple.

Dear hari prasad r,
Your device repair is closed. A brief summary is listed below and a detailed service report is attached.

Raf no. Imt1714233
Date [protected]
Product details iphone se
Serial number dx3tg90nhtvr
Problem reported battery draining
Diagnostic details reported issue:battery draining issue. Ran apple service toolkit battery consumed and speaker issue persists. Checked and found panic logs occurs on the device. Explained the details to customer and hence returning the same to customer.
We value and appreciate your compliments, suggestions and complaints.
Please email us at [protected]@ample.co.in

Regards,
Team icare

Hello apple,

I went to apple authorised store in my home town vijayawada, this is the address of the store — 39-1-50 & 52, 1, mg rd, opposite malabar gold, vijayawada, andhra pradesh 520010.

I went there to change my i phone 6 battery, recently i updated it, after that i encountered my battery is draining faster. I heard from my friend that change of battery costs 2000 right now and thats an apple offer.

The store guy seems like he is not interested to change battery, so initially he told me to connect my iphone to itunes and software update again, i did it, and then he said he wants to background check my phone so that he will tell me what exactly the problem for that he gonna charge 600 rs, and then he said once he decided my battery is bad enough to change, he has to order it and get it once he receive the order it gonna take 5 more days to change the battery.
I felt so disgusting to hear this story.

Next day my friend went to change his iphone 7 battery, he told the same story to him, my friend called and said to me that he gave up his idea of changing his battery and decided not to buy apple products again in the future.

So i decided to take this story to the higher authority so that this will change for the next customers.

Thank you. Hope this brings change

This is regarding my complaint id[protected]. Regarding by mistake add apple balance 8000 in apple id. They not refund back or transfer
Apple support center team not provide any help or solution
They giving commitment to transfer in next 4-5 days n after word they change there statement for which i have doc
They not ready to refund nor transfer

My left panel of earpods was not working. there is no cut or physical damage on the ear pods except the rubber at connecting area is little loose Because o[censored]sage (poor manufacturing) . The store advisers didn't consider it under warranty for such a silly excuse. Deceived me by giving some job sheet and asked to connect customer care and they will coordinate Which is not a way out as per customer care guidelines. Now i have to visit the service centre again and get them connected with customer care support.
Very unprofessional and misleading service.

I contacted the support regarding the key board issue on[protected]. Certain keys on keyboard are not working like p, q, 0 etc.. My apple id is gokul. [protected]@gmail.com. The agent asked me to update the software. I updated it and later asked to reset and restore iphone. She assured that i will not be loosing any data. I reset and she said she cant wait till the restore gets completed. I requested several times to help me completing the process. She said once it gets completed request for a call back. Case id : [protected] the team will help in manually setting up the phone newly. I called back in 10 minutes and they rejected providing service and said their shift timing was getting over. How could i access the phone even could not type my apple id.. And i lost all my data, password. It was a serious mismanagement and ill treatment. I need to initiate action against their ill treatment and compensate the loss i had

I was using apple iphone 7 since Jan'18. In Sep'18 i found an issue of no service in my mobile and approach apple regarding this. i came to know that there is a free replacement program running for this issue. Phone was sent to apple repair center at benguluru from service center after doing VMI by service center. Copy of service report enclosed where in service center has clearly mentioned that there is no issue with my phone. After a prolonged follow up, apple team is telling that this phone is not covered under warranty due to hard ware damage and asking for Rs.33000 for paid replacement. Apple care team was talking one sided way without giving respect to customer. There is no fault of mine in process and i have become phone-less now. Request your help in this matter.

Recently I had issue with my mac book pro retina late 2013 I went to maple an authorized service center for Apple they charged me Rs 3000 for service and kept for 3 days and told me that the display and the key board has to be replaced they also gave me quotation for Rs 90k. I didn't had warranty so i took it to local repair shop he checked and said the logic board has to be changed and the display and keyboard had no issue. So I lost trust in Apple they started cheating people be aware of service center guys. I raised a complaint on this issue with Apple care but nothing worked out.

Hello,
I am owning ipod 160gb classic with serial number : 8k203cy59zu. The same was working fine till few years. Mean time apple has come up with verious versions of itunes which are must for sync ipod. Suddenly from last six month with new upgrade i am not able to see my device in itunes, so not able to sync ipod. My ipod got killed its no longer working it can be now as good as paper weight.
How ever before killing this product apple should have inform customers. This is unfair trade practice. Legacy of steven jobs has been compromised.
Needs help to make my ipod workable
Regards
Subodh