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Apple India Complaints & Reviews

www.apple.com/in

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Updated: Sep 15, 2025

Complaints 1441

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104

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1337

Bad 😕 It seems that Apple India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Apple India reviews & complaints page 28

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I purchased iphone 8 plus last year in june, since then i am seriously facing a lot of issues.
First thing is you really pay a lot while purchasing one so you need the product usage should be hassle free. I have used other brands earlier which are of low cost like mi, samsung, one plus but have not faced these many issues in a single year. I used those phones even for more than 3-4 years, but thinking to upgrade technology and to try iphone once i decided to get iphone 8 plus. I seriously regret my decision.in 4-5 months, i had severe battery issues like battery draining fast and phone getting off in 8% of battery.
I went to koramangala bangalore store in january and they after making me 4-5 times rounds to the store replaced my phone battery. It was really a pathetic service from there side.

After so many rounds to store and discussions, wastage of time and energy, issue stands resolved a bit there.

But now my phone is getting too much heated like a frying pan while using it for either call or just chatting for few minutes.

Apart from that battery drainage is still fast now too.

Even some internal software issues that sometimes while calling people, i am not able to hear the other person then i need to restart my phone. Because of this, sometimes i need to restart the phone even 2-3 times a day.

I got this phone of red colour, now even colour is also fading from phone.

I really need someone to help me out and i would really suggest not to buy iphones it’s a waste of your hard earned money just like i spent around 70k on this : (: (

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Address: Bharuch, Gujarat, 392001

I have bought my mac book pro 2018 in may 2018.Today i got my screen black no response from screen. I went to customer care they told to replace screen and told me that would cost 50, 000rs (700USD). For a common man like me how can i afford this cost already i paid 1, 10, 000rs to buy it.
Don't ever trust Apple products.
It is within warranty and have mac protection plan.
Mail [protected]@gmail.com
Please do necessary
Thanking you.

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Vishnu Raj Villodi

from Bengaluru, Karnataka

Apr 10, 2019

Sir
I purchased iphone 7plus on dec 2018
Now ambusing the headset bt the voic is not clear to the other side coustmer i think the mic of headset was complaint please give me a deatail or what will i do for this. Kindly requsting you to make a call back for me
[protected]

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Address: Mobicare Shop No 1, Ground Floor, Venu Regency, Ramnagar, Visakhapatnam, Visakhapatnam, Andhra Pradesh, 530003

Sir,
I have Paid Rs 71000/- to M/S Mobicare Shop No 1, Ramnagar, Visakhapatnam on 11th March 19 for I PAD WIFI Cell32 GB through Citibank card.

It has been almost a month and they did not provide the product or return my money.

Since last one week they are saying that they have deposited HDFC Cheque No : 002299 in my account but so far this amount is not credited.

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Address: West Godavari, Andhra Pradesh, 534002

The great apple phone. I bought this for 1, 14, 000 still i'm having 7 months warranty left. Im watching video songs in youtube all of sudden my phone got hang and screen got turned off. It was not responding to any buttons or after plugging in charger. My battery percentage was about 60%..

People are not even caring the cost and still purchasing the apple. Is this the way how product outcome will be? Spent 1 lakh on the phone is this the way that works?

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Address: 65/1 third floor savitri nagar ,mallviya nagar, New Delhi, Delhi, 1110017

Hello my name is Amrit tavetiya. I am using iphone 6s risght now.Few days back i faced battery issue in my device so, i went to apple service center in shivalik (south delhi) as my phone was under warranty.
Day one i visited there they just formeted my phone and asked me to use it as they confirmed that battery is OK.I used it for two days and my phone battery was given that same 3-4 hours backup.Then i again went there and they have taken the phone after checking but after 3-4 days they called me up and said that your display is non genuine and i have to pay 12000 rupees for repair and then i asked for the proof but they have just give me the bill and charged me 12000 rupees.i just wanted to complain that they have changed the display there only and charged me for the non genuine display.
this is totally wrong that my phone was under warrenty and these people charged me for underwarranty phone.

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Mangesh Roden U Ennill

from Chennai, Tamil Nadu

Apr 16, 2019

@Apple @AppleSupport Hope #iPhoneX 256gb Got repair and you people ask for money to replace new within warranty period..just got dip within 10cm in the water...Hope you dont create water-resistant jokes anymore not happy with the product😡

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Address: New Delhi, Delhi, 110018

Sir,

I am having ipohne 5s and my apple id is rahul.[protected]@gmail.com. For past two weeks i am facing problem of Abnormal functioning of touch and battery issues with my iphone. I visited your customer care support centre situated at Pacific Mall, tagore garden, New Delhi 110018 on 28.03.2019 and 29.03.2019. When I informed them about the coming problem in my iphone they kept it on diagnosis. Regarding issue of touch your customer care executive advised to update the software but before that he asked us to take the backup. On very next day when we visited again the store ur executive after diagnosis told that if they will update the soft ware 99 percent chance is that the phone will get dead so we returned from there empty handed without any hope of getting my iphone repaired. After getting disappointed by the advised given by ur executive one day i visited one local mobile repair store to see whether anything can be done with my iphone and after diagnosis he told that the software is perfectly alright but therr is an hardware issue and informed that if he replaces the touch panel the issue will get resolved. Sir after my consent he replaced my touchscreen with new one and to my surprise the phone was very well working and touch problem was resolved. And till now i have faced no problem in my phone.

Sir i am very disappointed that your customer care executive guided me wrongly and told that there is a software issue but actually it was totally a hardware issue which could have been replaced at their end itself. I am very hurt that being a loyal customer of apple this kind of services i am getting and due to incorrect information given by ur customer care executives i had no other option than showing my iphone to some local service centre. We spend out hard earned money to buy such expensive iphones and what kind of support are we getting. This incidence has made me rething whether to stay with apple or to move on to some other brands.
Sir your loyal customer has been provided with incorrect information by your authorized customer care executives at Pacific Mall, Tagore Garden, New delhi, 110018, India.

In view of the above i demand for Compensation and justice or else I will resort legally through consumer forums.

Thanks
Rahul Sansiya
Mobile no [protected]
Email: rahul.[protected]@gmail.com

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I am owning apple watch series 4 purchased in october 2018

Last saturday while working out the watch got heated and i got a heat shock and as a result, i shook my hands and somehow the watch fell down on the ground. To my surprise the screen total got damaged and i could not use it any further.
On contacting the apple care numbers and service centre, they asked me to replace the entire watch and the approx cost of the same would be inr 30k.

This is really a very high cost given to the price of the watch and as similar as price of the new watch.

I would request apple to replace the screen at reasonable price and if the decision is to change the entire watch the the cost of the same should not be levied to me.

I am looking forward to suitable solution from apple in this regard and not asking the price of a new watch.

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Address: Mumbai City, Maharashtra, 400058

I dr narendra sharma was gigted an iphone7 2years back by a friend, but than i had to go for my fellowship outside and it remained packed only. On returning back when i opened the iphone7 it couldn't be on even after charging. Showed in an apple store but they are helpless as it was purchased 2 years back. So my doubt is whether a defective piece was given to me as it was seal pack. Kindly look into matter as it brings a bad reputation for company on trust as well as services.

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Address: 400101

Dear sir (Mr. Tim and mr. Coulomb)

I would like to let you know how i am cheated by apple support and technical team (Ms. Naghma).

I bought a macbook pro (13 inch, 2017, 2 tbt3) laptop, due to educational obligations of my 16 year old daughter. I purchased a warranty for two years ending 20 august 2020. From aptrinox service center (Copy attached)

The laptop display suddenly went off on march 19th 2019. Hence we took the laptop to aptrinox service center (Apples service centre at borivali, mumbai) for repair on march 20th. The person known as mr. Narayan from the service centre attended us and ran a diagnosis test. He informed us that the root cause of the issue was a cable issue. The job number bor[protected] was created by him. They also informed me that since the laptop had a very miniscule dent on left side of the laptop, they wanted me to talk to apple support and technical team to avail the warranty. They shared the applex support contact number[protected]. Ms. Naghma from apple support team received my call and she logged the issue with a case #[protected]. She informed me that they will contact the aptrinox service center and update me on march 21st. Her assistant called me on march 21 evening to inform that ms. Naghma was on leave and that they may contact me on march 22nd / 23rd. Meanwhile i spoke to the aptrinox service centre to understand the status of my job/issue. Mr. Nishant and narayan (From aptrinox service center) informed me that they have responded back to apple support team that the root cause of the issue is cable and not dent. They also informed me that they have sent the pictures of the screen and laptop along with diagnosis result to apple service. Further, they re-confirmed that it was the cable issue which led to the dysfunctioning of the display

March 23rd i received a call from ms. Naghma rejecting my request to replace the display by just saying that because the laptop had a minor dent they will not accept my issue under warranty. I pleaded her to check the diagnosis result and evaluate the information shared by aptrinox service center and understand the root cause but she outright rejected my claim.

My daughter has made me buy the apple 5, 6s, 7, 8plus, 2 apple ipads and 2 apple laptop todate and her belief is very strong in the apple products. She uses it for all her school work and for her entertainment as well. Though i often found it outrageously expensive for the teenager, my wife has been supporting her in procuring these expensive gadgets. We had planned to gift her apple watch on her next achievement, since she loves your products, but now i have second thoughts about it if this matter is not handled appropriately.

I am quite disappointed to find that ms naghma has just brushed away my case holding on the word dent. On the job sheet (Point 2 of the job sheet, attached) its clearly mentioned that any major dent automatically negates the warranty, which i can totally agree with but a real miniscule dent and the one that’s not even responsible for the problem faced cannot be used to penalize us.in good stead we took a 2 year warranty but which would have no meaning if this miniscule dent is going to be held against us for any of our concerns.

My daughter has been your loyal customer and has been hopeful that you will be helpful but if we are be fooled in the name of this really small dent and not even refunded the warranty money i would really feel cheated out rightly and ensure that my money is spent next time for products from the company that really care about their customers.

I would request you to kindly investigate my genuine case in details and do the right thing. My daughter is in class 10 and most of her study material is on that lap top. She requires her mac in order to do her coursework and assessments for her diploma. Her board exams are about a month away and she feels helpless and so do i.

Kindly understand while i want to help my kid the costs that i will face for repairing this laptop are not valid and fair on me.

Please make sure that warranty is to help your customers in situations exactly like the one i am facing and not just a sham. I am hopeful that you will be honest in your promises and help us out by doing what is really the right thing to do.

Further, today (March 30) we again visited aptrinox service center. Mr. Nishant and mr, narayan reconfirm us the cable issue. Also they connect me to mr. Lokesh kumar (Their manager) based out of hyderabad. Mr. Logesh has confirmed me that he will be escalating this matter with apple customer care. Also based on his instruction, mr. Narayan took the video of the laptop to show that the issue is not the minor dent but the cable issue. Further, i have also taken picture at aptrinox service center that shows mr. Narayan is working on the the laptop at the angle approximate 45 degree and the laptop is working fine. As you move the screen, the display disappears, which confirms that its cable issue and not dent. I have attached the picture for your reference.

Thanks for reading and taking the prompt action.

I have attached below the mail providing my case number. Further if you need any information pls feel free to contact me.

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Vipul Gala

from Mumbai, Maharashtra

Apr 2, 2019

Dear sir (Mr. Tim and mr. Coulomb)

I would like to let you know how i am cheated by apple support and technical team (Ms. Naghma).

I bought a macbook pro (13 inch, 2017, 2 tbt3) laptop, due to educational obligations of my 16 year old daughter. I purchased a warranty for two years ending 20 august 2020. From aptrinox service center (Copy attached)

The laptop display suddenly went off on march 19th 2019. Hence we took the laptop to aptrinox service center (Apples service centre at borivali, mumbai) for repair on march 20th. The person known as mr. Narayan from the service centre attended us and ran a diagnosis test. He informed us that the root cause of the issue was a cable issue. The job number bor[protected] was created by him. They also informed me that since the laptop had a very miniscule dent on left side of the laptop, they wanted me to talk to apple support and technical team to avail the warranty. They shared the applex support contact number[protected]. Ms. Naghma from apple support team received my call and she logged the issue with a case #[protected]. She informed me that they will contact the aptrinox service center and update me on march 21st. Her assistant called me on march 21 evening to inform that ms. Naghma was on leave and that they may contact me on march 22nd / 23rd. Meanwhile i spoke to the aptrinox service centre to understand the status of my job/issue. Mr. Nishant and narayan (From aptrinox service center) informed me that they have responded back to apple support team that the root cause of the issue is cable and not dent. They also informed me that they have sent the pictures of the screen and laptop along with diagnosis result to apple service. Further, they re-confirmed that it was the cable issue which led to the dysfunctioning of the display

March 23rd i received a call from ms. Naghma rejecting my request to replace the display by just saying that because the laptop had a minor dent they will not accept my issue under warranty. I pleaded her to check the diagnosis result and evaluate the information shared by aptrinox service center and understand the root cause but she outright rejected my claim.

My daughter has made me buy the apple 5, 6s, 7, 8plus, 2 apple ipads and 2 apple laptop todate and her belief is very strong in the apple products. She uses it for all her school work and for her entertainment as well. Though i often found it outrageously expensive for the teenager, my wife has been supporting her in procuring these expensive gadgets. We had planned to gift her apple watch on her next achievement, since she loves your products, but now i have second thoughts about it if this matter is not handled appropriately.

I am quite disappointed to find that ms naghma has just brushed away my case holding on the word dent. On the job sheet (Point 2 of the job sheet, attached) its clearly mentioned that any major dent automatically negates the warranty, which i can totally agree with but a real miniscule dent and the one that’s not even responsible for the problem faced cannot be used to penalize us.in good stead we took a 2 year warranty but which would have no meaning if this miniscule dent is going to be held against us for any of our concerns.

My daughter has been your loyal customer and has been hopeful that you will be helpful but if we are be fooled in the name of this really small dent and not even refunded the warranty money i would really feel cheated out rightly and ensure that my money is spent next time for products from the company that really care about their customers.

I would request you to kindly investigate my genuine case in details and do the right thing. My daughter is in class 10 and most of her study material is on that lap top. She requires her mac in order to do her coursework and assessments for her diploma. Her board exams are about a month away and she feels helpless and so do i.

Kindly understand while i want to help my kid the costs that i will face for repairing this laptop are not valid and fair on me.

Please make sure that warranty is to help your customers in situations exactly like the one i am facing and not just a sham. I am hopeful that you will be honest in your promises and help us out by doing what is really the right thing to do.

Further, today (March 30) we again visited aptrinox service center. Mr. Nishant and mr, narayan reconfirm us the cable issue. Also they connect me to mr. Lokesh kumar (Their manager) based out of hyderabad. Mr. Logesh has confirmed me that he will be escalating this matter with apple customer care. Also based on his instruction, mr. Narayan took the video of the laptop to show that the issue is not the minor dent but the cable issue. Further, i have also taken picture at aptrinox service center that shows mr. Narayan is working on the the laptop at the angle approximate 45 degree and the laptop is working fine. As you move the screen, the display disappears, which confirms that its cable issue and not dent. I have attached the picture for your reference.

Thanks for reading and taking the prompt action.

I have attached below the mail providing my case number. Further if you need any information pls feel free to contact me.

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Address: Yamaha service, undi road, Bhimavaram, West Godavari, Andhra Pradesh, 534201

This is so bad to inform you, that i purchage an apple iphone 8 plus 256gb device from reliance digital, bhimavaram store on 09/06/2018. There is a network (No service) issue with that device, so i went to conquer (Apple authorised service center) bhimavaram on 27th march 2019 and handover my device. On 28th march 2019 at 10:30 am i received a phone call from conquer service and told that my device is duplicate and will not cover under warranty, while directly intrect with service persons, they told that device is duplicate and report me like that.

So kindly resolve my issue and help to keep my trust on apple
Yours sincerely

M. R. Sekhar

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Address: dabagardens, Visakhapatnam, Andhra Pradesh, 530013

I purchased iphone xs max two months back.. As mentioned it is water resistant phone and as it is claimed about its ip68 rating means it can survive a dunk o[censored]p to two meters but my phone just got wet in the rain. Soon after i went to two different apple stores. Told them about this problem and this is unacceptable. They could not turn the phone on. Told me pay 670000 and get a replacement. Why do they sell faulty products. My phone also has warranty. I'm very depressed with the apple product. I request a service for my product as soon as possible or i shall be giving a complaint legally to the court

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V.K. SIKHWAL

from Jaipur, Rajasthan

Mar 28, 2019

Lost my i phone iphone modal s6 imei number [protected]

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This is to bring to the notice of the forum that, i have not been provided enough support from apple on the iphone 7 which comes across having "audio problems" & "gets heated up when in use even for a short while".
Below is the brief description of the phone :
Apple iphone 7 128gb rose gold
Sl. No. [protected]
Date of purchase : 26-nov-2016.
When reached out to the apple online support, i was suggested couple of workarounds with the device reset which seem to work for while but did not sustain. Later, i was asked to carry it to the authorized service center and i was told strangely that there was no fix for this issue.
And there have been more than 50 complaints in the last few weeks and apple denied any support other than suggesting buying another phone with the replacement cost.
Though the phone is beyond its warranty, this indicates the phone to have a serious safety threat and even then apple is not acknowledging to recall this product.
Please help provide advice & support in terms of reporting this issue to apple and get justice on this.

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Address: Crown interior mall ,, Faridabad, Haryana, 121002

I bought i phonex which is under warranty!!! My phone powers on only when it’s plugged in with adopter, it doesn’t hold the charge when you disconnect from power cable it goes off. I took the phone to apple store, they denied the diagnostic and tried to return the phone and said it’s screen was replaced earlier so we can only replace the phone for 54k, no troubleshooting will be done, after long mess and discussion they finally checked the phone and tried to diagnose if this is bcoz of local screen replaced, they changed the screen and still problem persisted, so i tried to make them understand that issue is with the machine not with the screen, it’s the defective phone, they denied to support, and said we can give in return that no service will be provided as phone was opened at local store, this isn’t real scam that apple is doing, why they doesn’t cover there product when they give 1 year warrenty, i m not rich to give 54k for nothing and get the same phone when i have warrenty, i please ask to look into matter and get it sorted -

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Address: New Delhi, Delhi

Sir i got misplace my apple i phone 7 mobile bill. As i want a new bill duplicate so that i may have it. This is a request est you to provide me my bill by sending a mail on. Anant. [protected]@gmail.com. And my phone imei no is [protected]. This is a req tht plz send me as soon as possible. My duplicate bill is needed by me in a hurry mean. So plz make it done soon

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Deepakreenu

from Delhi, Delhi

Mar 27, 2019

My iPhone 6 purchased about 6 months before, but iPhone in not proper working. Touch schreen is not working properly . Apple is a good quality. But I am not satisfie with iPhone. I am going to service center at Faridabad but not give good response. My mobile no [protected] . Pl do needful action as soon as possabil

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Address: Vizianagaram, Andhra Pradesh, 535002

I bought iphone 7plus on septemer 2017 and now i am facing an issue that my phone earpiece volume got low and i am not able to hear the voice loud even though phone volume is full. I cleaned my earpiece with brush and i haven’t found any dust on my earpiece. I havent expected this from apple within 20 months o[censored]sage how can earpiece can damage. Please help me and solve my problem

Jan 27, 2020

Complaint marked as Resolved

i went to the service centre and they checked and solved my problem

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Dear mr. Cook,

I am writing this email with deep torment
I have been associated with apple since iphone 4s, i was satisfied with the products and i loved the services of apple, i have suggested to all my family members, friends and collegues, to use apple products, only based on my suggestion and reviews they have purchased apple products.

I love apple products alot, i have always been one of your satisfied customer
But now i am in deep distress.
I own iphone 8 plus, while using my phone i suddenly happen to see an error message as "no service" on my iphone, on believing my iphone would not have any issues, i suspected my sim card, so i changed my existing sim card with new one, still i faced the same issue, now it should be an issue with phone, i believed this would just be an software issue, which would be definitely sorted out and i can continue using my favorite apple phone.

I visited service centre in annanagar, chennai, who tested my phone and gave a very shocking news that "this is an hardware issue, which could not be resolved from there end, this would only go for replacement and i need to pay around 40000 for replacement with only 3 month of warranty"

I was totally disappointed with this response, it was just 3 months lapsed from my warranty and of the fact this was confirmed as only hardware issue, i have left out with no other option rather than pay 40 bucks, being such a loyal customer for so many years, the reward i could get back is very poor response which i have never ever expected from a very reputed company like apple

I strongly believed apple would render best service by considering the relationship with apple and loyalty for being associated with apple for so many years, but nothing is been taken into consideration, there are so many competitors providing services equal to iphone, still as i have been an apple lover i bought 8 plus and continuously i have been associated with apple and it's services.

I called customer care yesterday and they also gave me the same response, would that be right to ignore the concern raised by a customer who is so much in love with apple products. I definitely did not expect such a response at all. This paves way to switch to other service provider and in future i will not get any more apple products and would not be able to provide a good feedback to others, out of my such a bad experience.

I would expect a replacement of new iphone as this is no where a fault from my end, i believe i would get a positive reply on my email.

Regards,
Dinesh
[protected]

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I had bought an iphone 10 for my father from the us in june-july 2018 under global warranty. After 4months o[censored]se, my father noticed a slight crack near the the camera. The phone had not fallen or man handled (My father hardly even uses the phone). On reading online, we found various articles where people said they had faced such issues overnight with iphones and in such cases the phone will be replaced.

Fistly, when i went to the customer service, they didnt even have a look at the phone and said it is physical damage. I then called apple support and they said, it is the duty of the service center to check the damage. When i went again to the store, they said it is physical damage without even checking the phone. I told them to check the phone and provide the report. The report states it is a physical damage. I told them i do not agree with that as the phone has not even fallen (How can a phone crack without falling!). They said tes, the phone has. Ot fallen as there are no dents but it is still physical damage and i need to pay plus 50000inr for a replacement. When i asked them how a phone can crack without falling, they had no answer. They just said it is physical damage.

I do not expect such cheating from apple. If i can buy a phone worth 90000, i can very well pay more to replace it. But here, it is a matter of right and wrong and i will not pay a penny as it is not my mistake. There can be manufacturing defects and apple needs to take the responsibility and replace my phone!!

I have gone on social platforms but apple doesnt respond. Reason why i have to resort to this forum. I expect this forum to get my issue addressed.

Please refer the attachment for phone and report details.

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I purchased a i phone 7 plus in january 2018. The phone developed a snag on day one and the service center gave a replacement handset. This handset has had a hardware failure now exactly after one year o[censored]se (Warranty over). What should i do as a consumer having paid inr 60000 for a new i phone and receiving sub standard quality??? Does apple india care.

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Sureshmeena2407

Mar 13, 2019

Not is screen touch work and mobile phone not use hang

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Address: New Delhi, Delhi, 110060

The director
Apple inc.

We purahced apple 8+ -64 gb gold mobile phone with emi-[protected] from sargam electronics, patel nagar on 09.03.2018.

We took this phone on 28.2.19 to service centre future world, cp, delhi and got a written diagnose details that ear pod is not an apple product, they checked and found. Service centre people evn informed us that sargam electronics, patel nagar is giving false ear pods to many customers since a long time.

We than went to sargam electronics mr. Sanjeev gulati urf tony that false ear pod was given to us and askeed them for replacemnt. Since than till date ie 8.3.19 they are ignoreing us and and not talking to us and tomo the warranty period will expire on 09.03.2019.

Kindly cancell the dealership of sargam electronics, patel nagar, new delhi and help me get the correct ear pod most urgently.

Copy of this email will be send to media and other social networking websites, chief minister of delhi and customer grevience cell about above concern.

Regards
Ankur kapoor
[protected]
Delhi
Encl - originaal invoice and service report attahced.

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Address: 560064

Hello,

Firstly i have disappointed with given services from reliance & iphone support
Apple support case id :[protected]

I have purchased purchased fake / duplicate apple iphone xs (256 gb) device from reliance digital in bangalore after using this mobile heating everytime like : ex. Voice call, google chrome, music, and mobile internet also the charging adapter too much heating so finally i have contacted to iphone customer care to resolve my problem with the device they are also not supporting even misleading / marketed at reliance digital sahakarnagar - bangalore store. Since apple company want to make money by misleading / marketing that calling super phone, awesome phone but it's very dangerous heating they don't bothering about end user health so per i kindly request you to please escalate this issue immediately and take further action on both

Thank you

Aug 5, 2021

Complaint marked as Resolved

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Reliance Digital Customer Care

from Noida, Uttar Pradesh

Mar 7, 2019

Hi,
That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touch points using this link: https://bit.ly/2XbzWVB. Thank you.

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