Apple India Complaints & Reviews

I have been using Iphone 7 black handset since Jan 2018, along with iphone I purchased 1500 bucks SKECH brand’s transparent cover too so that it is protected. But eventually there appeared few brown spots on backside of iphone body. I went to service centre to get it sorted but they denied considering it as not an issue and named it as cosmetic changes which are not covered under warrenty and cant be fixed. I m very disappointed with such quality of service delivered by Apple to users. I have spent a huge amount on buying a brand and when the brand denies to help me maintain my mobile in good conditions while in use then it is a pathetic experience as a first time apple user. I ought to buy Apple pro laptop but now I m in 2 minds when the brand doesnt heed a sight to my problems. I always beleive in buying branded product as they assure best quality be it food, clothing or luxury items but this has discouraged me to a great core. Please suggest appropriate forum where I can be heard.

Respected sir,

I want to kindly bring to your attention that i have purchased an iphone 6 online (Ordered on 16/05/2017 through flipkart - tin#: [protected] and received on 20/05/2017 by home delivery). After a hiatus of only one and half years, my phone's motherboard has crashed completely (Came to know after going for repair).

I am very embarrassed by this scenario as it is not worth to label the iphone. I am requesting you to kindly let me know further procedure on reversal back or repair under influence category as it is totally out of my expertise.

Please do the needful asap.

Regards
Sampada satam

29th august 2018 vah[protected] iphone x submitted at maple service centre, inorbit, vashi
Phone was brought in may 2018 and was under warranty
Phone problem was "no network" - service center thoroughly checked the phone and made me wait for 2 hour to do their checks and tried to fix the issue however they could not and told me that phone has to go to bangalore and will take 8-10 business days. On 15th sep i got call to collect the device i went to the center and before handover i wanted to check, the phone could not be charged - they again checked and reverted that some hardware issue has cropped up in while phone was in their possession. I was again 8-10 bd period to collect the phone. After this i started following up with apple customer care and even marked mail to tim cook apple ceo, after lot of follow ups i got the response to collect the phone on 5th oct. I went again to the maple service centre in navi mumbai and met the store manager abhijeet, checked the phone it was working however the delivery notes were contradictory that a) no problem found in the device and now its working b) phone is no more under warranty as per their finding phone was unauthorized access or tempered. I refused to take the delivery as phone was not given to any other service center since purchased in may 18 and its a false attempt to terminate the warranty. Also i had given for only problem in network they created another problem in the phone and wasted almost 45 days to repair the phone and handover with such false allegation. I am demanding restoration of warranty with extended period of 2 months since the phone is in their custody. Can't expect such pathetic treatment to apple loyal customer and that too for their premium product.

I bought an iphone 8 last december. Till now i have given thrice in the service centre. It’s getting stuck always. The screen is flickering. I’m giving in service centre they are just changing software and returning back the device saying that device is kept under observation and it is working fine.
But it’s repeating. Last week i gave again and they changed the software and said same thing that it’s working fine in their observation. But i was asking for device replacement which isn’t happening. I bought it for 58, 000. If the same problem repeats after 2 months. I should pay half amount for device replacement. I got a faulty device when i bought. It’s not my mistake why should i end up paying 30, 000. It’s their responsibility to replace.
Not at all satisfied with apple service.

23rd october 2018

Dear sir or madam,
As a loyal apple customer, and one who knows first hand the company's dedication to customer satisfaction, it frustrates me to have to write this letter.

I am writing to complain about my an iphone 6, which i bought at one of your online partner paytm on 15th november, 2017. After some time it was hanging, camera was not working properly and silent key is not working within first year.
I went to the service centre on dated 10/11/2018:6:24”04 b2x the customer company, nsp, delhi due to the fact that my iphone camera had stopped working properly and it worked very slowly and i could not surf the internet when i wanted it is hanging within my first year of ownership, and i spoke with an employee told my problem, they told me wait for an hour, after very long time waiting they told me it will take 2 days for checking. After that days i’m regularly call him for my mobile phone status, after 10 days they reply me that the mobile phone is liquid damage and not covered in warranty. I left very discourage by this kind of behaviour, if there is really any liquid damage then they can reply me same day.
I do, however, feel that recent incidents at the b2x the customer company, nsp, delhi, while not egregious, do represent poor customer service choices. At the risk of sounding arrogant.

Therefore, if this letter accomplishes nothing else, i would hope that it would cause you, and that is the company's commitment to customer satisfaction and hopefully an encouragement to exercise reasonable judgment in the future.

I do not want a faulty mobile because it is in warranty and i cannot use it for anything, so i think i am entitled to a refund.

I look forward to hearing from you soon.

Yours faithfully.

Ankit mittal
G-2/46, 2nd floor, sector-16,
Rohini, delhi-110059
Mob.: [protected]

Hi,

I'm a mba student from bangalore who is akso owner of a macbook air 2015 edition. I specifically wanted to buy a macbook before i joined mba during april 2016. To be honest i was satisfied with it and even though i don't like the brand apple, i advocated the macbook product to my friends who became owners of the same, until now.

It stopped working last week, keeps restarting at login screen and then it didn't switch on at all. Taking it to the service centre, mlb is to be changed for 47k. I bought it for 52k!! It's not even 1.5 yrs. It stops working on it own and i have to pay 47k?

I'd like to know a resolution for the same when there is no fault from the user side and the laptop stops working by itself. My 2 years mba data is in it and all my work is in that.

Raf no. Imt1728735

I've included the mails the icare people have shared with me regarding to the service request.

Sir
I regret to inform you that i have been using iphone since 2012 i started using iphone from iphone4 then i shifted to 5, 5s, 6 and as on. Currently i am using your latest model iphone x but last month it was fallen from my hand and its back glass has broke. It was working wonderfully but last week all of sudden it become blank then i visited to service center they refused to accept it as it is broken after many requests they did hard reset but it stucked on itunes so now it is not working nor repairable.
They asked me to pay 58400inr to swep the product
So i want to ask if i spent 1 lac rupees if it’ll damage then i have to pay 60, 000inr its not fair you should repair or replace the glass not the phone
I am not satisfied with you this time even i won’t prefer apple anymore.
I won’t suggest to buy apple’s products to buy because money will be waste or dump into drain if they buy apple’s products.
Apple only knows how to make money nothing else.
I want my product repair because if you put a brake able glass so you should change if it’ll get damaged not change the device with that huge amount what they asked me to pay😤😤

My iphone 6s is not getting any answer, before the display is changed, the receiver is getting started. But the service center was supposed to be but the banglore rc team was sent but could not duplicate issue. Do you think the service center is running from 120 km away and the service center is running again serial number fvmvr079hflv replenishment to exchange

My mail id [protected]@outlook.in

Dear sir,

Iphone service satisfaction is very poor, its hopeless.. No one take action within warranty period now my warranty is over but now i suggest all costumers no one purchase iphone. My issue is front camera allinement. 2 times repairing this phone but again and again i face this issue. I requested to resolve my issue asap.
Imei : [protected] (Iphone 6)

Regards
Kanishk
Quality manager
Hitech engineering industry
[protected]

I have submitted my mobile in service center and while receiving i found my phone bent. I complaint there but they are not ready to resolve it and executive has suggested me to resubmit device after sometime.

Old service request number : gha[protected] date : 19 may'18
New job id gha[protected] date : 1 oct'18

I need return/repair my device.

Hi,
Just to inform you that some companies are giving fake iphone product. Recently i purchased from https://shopoi.hostingerapp.com and it is a fake iphone7. I order iphone 6s but they delivered a iphone7 and in that box the imei number-[protected], phone imei number-[protected] it is mismatch. Model number in box model-mkrb2ll/b but in the phone model-mn8j2zp/a. Serail number in box-dnpqfcuxgryh but in phone serial number-f4gs77pwhg6y. Please help us to solve this issue.

Address of seller
Address: 56b, 2404, treweni tower, jankalyan nagar, malad west mumbai 400067
Email: [protected]@shopo.com
Contact number: +91 [protected]
https://shopoi.hostingerapp.com

Buyer - ranjan biswal, [protected]@gmail.com, mobile-[protected]

I am loyal apple customer using since iphone5. Last year on launch i bought iphonex. I am very sad to say iphone is not like before. I have save so much to buy this phone for a lac rupees and within 1 year span it started showing problem. People cant hear me properly in call. Phone sometime doesnt get charged with original charger. I cannt afford this prob after spending 1 lac ruppees. Plese xhange thia diffective set. I dnt want to get it repaired. After a mo th its warranty will be over and i have to suffer all through out. Please i request you to change my phone. I used all my savings just to buy a phone which comes out defective within a year.

I purchased a mba 13" in jan 2017 from reliance digital. It worked fine until 29th september 2018 and as usual i just close the lid and went to sleep on 29th night and next day morning when i tried to start mba, it didn't start. I thought it may be due to low charge. I tried every possible option like resetting smc, hard resetting smc and all but no luck. When called to apple customer care they also tried same and advised to visit service center for physical diagnosis. I he booked an appointment with icare in elements mall in bengaluru for 1st october. I deposited laptop and icare collected 1700 as service advance and told me they need more time to troubleshoot and collected my mba.

After one day on 3rd, i received a mail from icare stating they tried all possible troubleshooting and concluded that it might be logic board issue and quoted 46, 549/- to replace logic board.

We buy apple products because we trust in their reliability and durability of the products. Now within 1.8 year it failed and they are charging more than 70% of the price of new macbook to repair logic board again which comes with a warranty of just 90 days.

Icare is not sure about the logic board is failed with short period of time.

I need justice for my hard earned money, i want to proceed legally against apple india.

Regards
Frustrated apple user

I had purchased apple X on 28.12.2017 ( IMEI nos-[protected]) . it stop working on 21.07.2018 .As product was under warranty we have gone to apple service centre ( F-! info solution & services pvt. ltd -Meerut )service centre reported us that some parts were missing .It was surprised to us that parts are missing. We have taken back the phone & send for second opinion from Apple service centre at pacific mall Ghaziabad on 31.07.2018 & they also report us that some parts are missing. we have lodge a complaint to apple on 05.09.2018( Apple case nos[protected] & continuous follow up by banglore & customer care executive Miss Susanskrita Lal. They refused to accept the complaint under warranty & informed us that this phone will be change on paid service ( Replace cost was reported by service centre was Rs 60000/=by service centre manager Mr Sumit)
for manufacturing defect or wrong doing at meerut service centre we feels that apple is cheating with us & they have not investigate the incident properly.

I submitted iphone 6s at authorised centre maple, mulund west for technical issue and they gave me new handset as mobile was under warranty while checking it is understood that they gave me refurbished handset, as there is some marks on the top.
Expecting new handset but apple is denying to give new one.
As per their policy if handset is faulty in warranty, apple will give replacement i. E new handset

Hi team,
I’m nikhil tailor and i was facing issue with my earphone and i went to a service centre in borivali the name of the store is aptronix. They checked and gave me a receipt for replacement and they informed me that i will receive a call once the replacement order comes. Today i received a call from apple and they informed me that the replacement order is arrive please visit the store and collect it. When i went to the store to collect it the store person said that the replacement order is not arrived yet and it is still stuck at the airport and will get it on wednesday. If the order is not arrived why are they calling people and troubling them. I have to travel all the way from kandivali to borivali by spending 100 rs in auto one way.. This is just causing a lot of inconvenience..
I’m trying to attach the receipt the the file is more than 2mb and it is not getting uploaded. I[censored] can give me a email address i will send u an email and also will send u the call screenshot.

Kindly take some necessary action against this

On 23 july 2018 i bought iphone 7 32gb jet black colour (Serial no. F17wj27yj5kn & imei no. [protected]) from reliance digital at logix mall noida.
This device was a manufacturing defect, which i began to realize when i saw that the colour of the body was coming off distinctly at several places.
On the morning of 24thjuly 2018, i produced the phone at the reliance digital store demanding a replacement to which the response was that they couldn’t help me out because they were not responsible for any damage to the goods after sales.
Thereafter, i was prompted to send an email to the reliance digital grievance team.
It was followed by a visit to thetresor system pvt ltd (Apple authorized service centre). The conversation there wasn’t encouraging for me as they sort of inferred that no cosmetic damage was covered under guarantee.
Later the same day i called the apple customer support hoping for a quick resolution and lodged a complaint about the device and the preposterous incident i was led through. They asked me to share the photos of the device focussing the parts where discoloration had started. After i had addressed their request i was asked to wait for 2-3 working days.
On 26thjuly 2018 i got a call from apple support on which i was assured my device will be replaced on account of manufacturing defect.in order to consummate the process of replacement i would be required to visit tresor system pvt ltd (Apple authorized service centre). They asked me to wait for 7 working days at the end of which the replacement of the phone would be provided.
On 03rdaugust 2018 i got a call from tresor system pvt ltd (Apple authorized service centre) to confirm that the replacing device has been received by them and i was supposed to collect from the alleged location.
They handed over an unpacked device while i claimed it was a refurbished device to which i told no it wasn’t and continued to maintain that it was a new device (Serial no. Fylww00uj5kn & imei no. [protected]).
Next day on 4 august 2018 this device began to show discoloration on different places.
It was very disappointing, so i once again called the apple telephonic support. They asked me to send the photos again and wait for 2-3 working days.
On 09th august 2018 i got called from apple care. It looked to me that the engineering team had strong reasons to believe after seeing the shared photos of the phone the discoloration and abrasions were a result of outside source.in that event they would be unable to provide replacement for discoloration becauseit was not covered under warranty.
Some expect state iphone 7 jet black is worse quality device because of discoloration happening in mostly iphone 7 jet back.
On 11 august i sent email to apple, but they haven’t responded on it yet.
Let me state the record that i didn’t inflict any kind of damage on the system and that i should be compensated for the loss of trust and the valuable money i spent on it. I want get my money back with compensation.
Requesting you to acknowledge the issue and help in resolve it.

Purchase detail in apple - iphone 6s

Date of purchase : 10:05:2017
Dealer name : ankur electronics, cross river mall, east delhi
Purchase amount : 43, 500/-
Mode of payment : credit card axis bank limited
Payment by : axis bank credit card
Phone iemi no : [protected]

Complaint detail in apple - iphone 6s

Case id : [protected] dated 05/09/2017
Agent name : mr jagdeep singh

I already sumit the handset at service centre and they changed but the same problem in the handset.

Purchase detail iphone 7

Date of purchase : 27/07/2017
Amount : rs 63200/- + 5000 insurance
Mode of payment : cash
Payment by : cash
Phone iemi no : [protected]

Complaint detail iphone 7
S. No-1

Case id : [protected] dated 05/09/2017
Agent name : mr jagdeep singh
Job card : attached

S. No-2

I already submit the handset on dated at service centre and got call from b2x services solution india private limited my phone is ready. They got some fault in iphone and they repair the handset. As per policy they changed the handset but they repair. And it still not working fine.

I purchased iphone 6s in 2017 may. Till yesterday it was working in superb condition. All of a sudden, phone stopped showing any display. Thought it was a minor software glitch and tried to restart the phone. Problem wasn't solved. Tried reaching the service center, they're charging me rs.16000.00 to replace my screen and with 0 guarantee after the replacement of the screen which is unexpected service by apple.
My problem is, i've used my phone very carefully and also fully protected with case and a screengaurd.
From the time of purchase the mobile never fell down / got wet in water.
So as a customer this is all what we can do to protect our expensive mobiles.
Its really frustrating to spent another 16000 on a mobile again without completing 1 and 1/2 years.

Apple should improve their services.
Never ever prefer apple products anymore.