Apple India Complaints & Reviews

I have been using apple products for the past 5+ years. I recently had issues with my iphone 7 and with my apple watch series 3. The screen of my iphone and watch cracked in quick succession due to my fault. I took my watch and phone to the authorized apple service center, to my surprise it was told that the apple does not repair the watch and they will replace it for me. Cost of repair was quoted at 20, 000 inr. While a new watch costs 28, 000. For my iphone the cost of repair was quoted at 32, 000 (16k for the screen and +16k for the body). While a new iphone 7 costs 38, 000 on amazon. I am ok to pay a reasonable repair cost but cost quoted by apple was simply exorbitant. This is pure exploitation, and will drive away customers.

I feel this is completely not acceptable. Apple should repair products at reasonable price and should not exploit their loyal customers. I feel this is unfair trade practice. This is start of the end game for apple. I hope someone is listening. I will hence forth think 100times before buying an apple product. I think i am better off with one plus or samsung...

This is with respect to the following service at imagine ttk road alwarpet chennai.
What has happened to me is nothing short of daylight robbery.

On september 2, 2018 i went to imagine at ttk road alwarpet chennai, to buy charger for my 32 gb iphone so. The sales person told me of the battery replacement scheme offered by apple for my phone and recommended me to get it changed for offer price of 2000inr. However as i was traveling to germany the same day i told i will check it later and left. Later after i return back from germany i went to imagine store at express avenue chennai and enquired about the battery replacement scheme and billed 2000 into on the same day. Then i took my iphone to ttk road imagine for getting the diagnostic done on saturday 10 november, they ran the diagnostic and said you can replace the battery after we give you a call. And they called me on monday and told me to get it replaced and i went today. When i went in the afternoon they collected my hand phone and asked me to come back after 1.5hrs, in between i got a call from them saying we have ran the diagnostic and there is an issue with your speaker whose audio output is less than normal, shall we proceed with battery replacement they had asked and i said yes. When i went back after 1.5 hrs the service associate said when they replaced the battery it is restarting time and again, he said if this persists we will replace the old battery and refund the 2000 inr. Then after he replaced my old battery again he said the restarting issues still there it is because of the hardware issues.

If there was a hardware issues why didn't it show up in the diagnostic he ran before, and you have screwed up a perfectly working iphone se to a dead one.

Being a loyal iphone customer i have used iphone 5 and se for the past 6 years i will never again for the mistake of buying an iphone and also not let my friends or well wishers do the same.

Good bye apple.

Dear hari prasad r,
Your device repair is closed. A brief summary is listed below and a detailed service report is attached.

Raf no. Imt1714233
Date [protected]
Product details iphone se
Serial number dx3tg90nhtvr
Problem reported battery draining
Diagnostic details reported issue:battery draining issue. Ran apple service toolkit battery consumed and speaker issue persists. Checked and found panic logs occurs on the device. Explained the details to customer and hence returning the same to customer.
We value and appreciate your compliments, suggestions and complaints.
Please email us at [protected]@ample.co.in

Regards,
Team icare

Hello apple,

I went to apple authorised store in my home town vijayawada, this is the address of the store — 39-1-50 & 52, 1, mg rd, opposite malabar gold, vijayawada, andhra pradesh 520010.

I went there to change my i phone 6 battery, recently i updated it, after that i encountered my battery is draining faster. I heard from my friend that change of battery costs 2000 right now and thats an apple offer.

The store guy seems like he is not interested to change battery, so initially he told me to connect my iphone to itunes and software update again, i did it, and then he said he wants to background check my phone so that he will tell me what exactly the problem for that he gonna charge 600 rs, and then he said once he decided my battery is bad enough to change, he has to order it and get it once he receive the order it gonna take 5 more days to change the battery.
I felt so disgusting to hear this story.

Next day my friend went to change his iphone 7 battery, he told the same story to him, my friend called and said to me that he gave up his idea of changing his battery and decided not to buy apple products again in the future.

So i decided to take this story to the higher authority so that this will change for the next customers.

Thank you. Hope this brings change

This is regarding my complaint id[protected]. Regarding by mistake add apple balance 8000 in apple id. They not refund back or transfer
Apple support center team not provide any help or solution
They giving commitment to transfer in next 4-5 days n after word they change there statement for which i have doc
They not ready to refund nor transfer

My left panel of earpods was not working. there is no cut or physical damage on the ear pods except the rubber at connecting area is little loose Because o[censored]sage (poor manufacturing) . The store advisers didn't consider it under warranty for such a silly excuse. Deceived me by giving some job sheet and asked to connect customer care and they will coordinate Which is not a way out as per customer care guidelines. Now i have to visit the service centre again and get them connected with customer care support.
Very unprofessional and misleading service.

I contacted the support regarding the key board issue on[protected]. Certain keys on keyboard are not working like p, q, 0 etc.. My apple id is gokul. [protected]@gmail.com. The agent asked me to update the software. I updated it and later asked to reset and restore iphone. She assured that i will not be loosing any data. I reset and she said she cant wait till the restore gets completed. I requested several times to help me completing the process. She said once it gets completed request for a call back. Case id : [protected] the team will help in manually setting up the phone newly. I called back in 10 minutes and they rejected providing service and said their shift timing was getting over. How could i access the phone even could not type my apple id.. And i lost all my data, password. It was a serious mismanagement and ill treatment. I need to initiate action against their ill treatment and compensate the loss i had

I was using apple iphone 7 since Jan'18. In Sep'18 i found an issue of no service in my mobile and approach apple regarding this. i came to know that there is a free replacement program running for this issue. Phone was sent to apple repair center at benguluru from service center after doing VMI by service center. Copy of service report enclosed where in service center has clearly mentioned that there is no issue with my phone. After a prolonged follow up, apple team is telling that this phone is not covered under warranty due to hard ware damage and asking for Rs.33000 for paid replacement. Apple care team was talking one sided way without giving respect to customer. There is no fault of mine in process and i have become phone-less now. Request your help in this matter.

Recently I had issue with my mac book pro retina late 2013 I went to maple an authorized service center for Apple they charged me Rs 3000 for service and kept for 3 days and told me that the display and the key board has to be replaced they also gave me quotation for Rs 90k. I didn't had warranty so i took it to local repair shop he checked and said the logic board has to be changed and the display and keyboard had no issue. So I lost trust in Apple they started cheating people be aware of service center guys. I raised a complaint on this issue with Apple care but nothing worked out.

Hello,
I am owning ipod 160gb classic with serial number : 8k203cy59zu. The same was working fine till few years. Mean time apple has come up with verious versions of itunes which are must for sync ipod. Suddenly from last six month with new upgrade i am not able to see my device in itunes, so not able to sync ipod. My ipod got killed its no longer working it can be now as good as paper weight.
How ever before killing this product apple should have inform customers. This is unfair trade practice. Legacy of steven jobs has been compromised.
Needs help to make my ipod workable
Regards
Subodh

I am shankar i buy the iphone 6 mobile. One month after touch problem is coming. After 3 month touch not working. I summit the iphone authorised service centre. Skywalk in nelson manikanan road. And get return my phone after 2 days the same problem is coming and extra problem mic and phone heat, phone automatic multitouch. I am really not intrested using this mobile plz replace the mobile.. Thanking you

I had suddenly developed vertical lines on the screen of my Mac book Pro Serial No .C02V9BZJHV2L on 17th Oct 2018 . As it was under warranty till Nov 7th 2018, I called up their help line number and the lady Sania was courteous enough to guide me through the process and then suggested I go to the nearest Apple service center which happened to be at Vasant Square mall, Vasant Kunj.
The Service advisor checked and stated that it was a screen pressure error which seemed to have been damaged by me and would not be covered under warranty and would have to pay approximately 45000 plus GST which which seemed an absurd amount . I explained to the staff that I had not deliberately done anything and it happened when i opened my laptop next. However he kept looking at possible reasons suggesting I put something heavy or inserted something between the keyboard which resulted in the damage. This upset me and I said I wanted to speak to someone senior and he then guided me to the same lady on the phone who said she would ask him to examine and give his report and I would have to leave the laptop at the shop.
The advisor examined and then stated since there is a dent on the body it was reason to cause the screen damage . I clearly told him the dent had been since last six months back as had dropped the laptop but it had not affected the machinery and thus had not bothered complaining earlier. How can it effect the screen after six months for which he just shrugged and asked me to leave the laptop.
I got no revert from them for the next few days and on 22nd Oct went to check and they stated that I would have to pay for the screen. I refused to pay the huge amount and picked up my laptop and left. I then again made a complaint with Apple In Bangalore and they sent a mail to bring it to the service center and would have the Location in charge look at it. When I went there it seemed the location in charge was on leave and he happened to be the same person who had checked my laptop and insisted that I pay. The staff made me speak to him and he said that they are still waiting for a revert on his report which he had sent and he had no idea about my being asked to come there.

Frustrated I again went and had a chat with their staff in US complaining and she mentioned that as the case is being handled by India she will ask them to fix a call at 1300hrs the next day. However due to some connection issue could not receive the call and received a message from them. I asked them to call me back any time but no one responded. Now I have sent 2 emails but they are not even acknowledging the same.

I have a feeling all this was being done to circumvent having to change my screen under warranty due to having suspicion that it was mishandled and have now washed their hands off as now the warranty is no longer valid.

I git iphone xs on 5th nov and it got suddenly down on 7th and now not booting up i tried apple support many times but they were unable to help m and the local service center team is saying they are closed till monday and because of this me suffering alot what kind of service is provided for such a premium brand and at such a big price. Really very diappointing it is

My macbook air had a screen problem a blue line was appearing in the middle of the screen, i went to the service centre gwalior on 10th october, they told me it needs the screen replacement i submitted it on 10th of october 2018, i called them again on 27th october 2018 they gave me a faulty message that it was repaired and already delivered then, they placed the order for the screen on the same day as i got the message from apple support and today is 8th november2018, and the work is still pending, i am a medical student and i need my laptop to study.
They are not taking the work seriously please take some strict action against them for this slaking.

Apple case id: [protected]
Recently i just bought iphone x 64gb silver color but from the very first day it has been giving a very serious problem. The receivor or earpiece stops working during calls. Regarding the same problem i have conacted apple no. Of times but even they are failed to provide any solution. I regret buying the crappiest iphone x. Pl dnt buy any apple product.

My macbook is having a display problem
The device is having no physical damage and water damage then also it is having the problem
Apple is not considering it as their making defect and asking for 35000/- rupees for the replacement of the screen

Please dont purchase apple devices specially macbook if you dont want to bear such high repair costs
Whereas other brands like dell and hp charges about 10000/- rupees for screen replacement
Dont purchase apple macbook

Highly disappointed with apple this time
Will never purchase any apple device further nor will recommend anybodyto do purchase

I bought an iphone x from apple store, maple, powai, mumbai. I faced issues regarding software crash and phone hang for which i had given the phone to the store. They just reset the phone and claimed it to be fine and assured that there's no issue with the phone. I again faced issue where the software werent responding every now and then. They again just reset the phone and gave it to me stating that its working fine. When i bought the phone they assured me replacement in case of issues as per apple warranty but now they just keep saying that there technical team checked the phone for 48 hours under observation and the phone is working fine. They also said that they agree that the phone is facing issues but apple technical team isn't agreeing for replacement.
Imei no. [protected]

Hi i am hemant kaushik residing at e8/5 dlf-1 gurgaon. I bought new iphone 8 (256 gb) 2 months ago and within 3 days i faced some problem. I spoke to my vendor and they took the phone from and said ih as some technical problem. After couple of days they got it replaced with the other one. But in this phone also has a big fault that it gets hang and after that it becomes unresponsive. I have to wait till the battery goes off, before that nothing happens in the phone. Just because of this problem i am loosing my business
And clients too. I went to rishikesh for a specific project and everything was in my phone which i was supposed to show it to my client and crew members so that we could have worked on that script. But unfortunately same problem occurred there and phone became unresponsive. So it was a very insulting moment for me that i could not do anything there. Moreover i had to return the travel and hotel expenses to my client and huge loss in my business. I spoke to apple customer care and they are denying to change the handset and they are not going to refund my money. I was told that they will get it repaired but my question is why should i use the repair phone after spending 71k for this.
I want my refund or they have to give me iphone x instead of this device.
Please help me.

Serial no - f4gvd170jc6q

Thanks and regards
Hemant kaushik
[protected]

I had submitted my airpods as i was facing some problems and expected a replacement for the same. Received at the apple service centre didn't give much care to my airpods and they have got so much scratches that i can't wear them i am feeling very dissatisfied with the service which i have been provided to me by the dehradun service centre radius and i expect a replacement for the same airpods as they have so many scratches and i can't wear them. Search a parts are meant to be used but they have use them so brutally that they have got such a bad condition and i am not feeling good wearkng those. I expect that the apple company would take action and get me a replacement for both of my airport so that i can get a new ones and i get help.

Iphone x says that its ip67 and water resistant and it can withstand water splash.. As its a product worth one lackh indian rs... Yesterday it susposed to spill water above that and it started to work wrongly.. Now thay says to pay around 70000 for replacement.. Very sad about apple
How they can say that as on the advertisemnt itself it shows that water splashes above the ipohne x.. And it says in the website for cleaning it with water... And cant a one lakh worth product having water resistant upto 30 min cant have few water splashes

Is anybody listening from i phone comunity

Sir,
Regarding the problem of my i phone 7, which is under warranty, i had approached my nearest i phone centre i. E infash cybernetics india pvt ltd. Level 1, land mark complex, karan nagar sriunagar kashmir j&k srinagar help line no. [protected] mail= [protected]@infahs. Info a month back vide their ref no. Jk[protected]. After thorogh screening they sent the phone to banglore for rectification of problem. After one month they returned me the phone without repair or replacement which i refused to take back stating therein that you should take now the matter directly with our banglore office they will tell you the reasons.

I took the matter with them vide case number: [protected] but in vain. Please guide me being a world fame company, what i have to do no.

Regards
Afzal
[protected]
[protected]@yahoo.in