Apple India Complaints & Reviews

My iphone 8 got extremely hot while i was on call and it bursted as soon as i drop. firstly i visited the local service centre, he had behaved very badly and not ready to take up the case once he came to know that the phone was purchased online and not from their outlet.Then i registered this complaint with apple care on 20/6/18 against case no.[protected] but till date no action has been made from their end, after the follow of several days, today their concerned executive said as per our technical team that its not a case of battery explosion, as we have not received any such type of case prior, so we can not do anything. You need to place it for paid repair. I questioned them how can you conclude that without examining the phone, so i requested them to arrange the lab test to to establish the truth but he denied. then i insisted them if you cannot do anything, provide me these statements on mail, they said that We dont work on mail. We cannot provide this to you in writing.I was just escaped from a severe accident, being an older customer of Apple i have not filed the FIR, but this is very harassing.

I called the customer service on june 27 2018 and they told me that they will unlock the phone within 3 days and on july 4 2018 when i call them again, they are telling me to send the files again. This happens only in india if it was us they il do within 5 minutes. Bad customer service they won't even call back and they can't even help me with the stuff they doing

I need to unlock the activation lock of my phone. It has been 1 week and they can't do anything to resolve it

I purchased it on miday ay2018 right from the beginning it was intermittently not getting charged on 29 may it was sent for repair through chroma baner pune i got it back after 4 days problem remained as it is again. It was sent for repair through chroma baner pune i got back after 6 days problem remained as it is today with my trials i found the cable is defective why service centre could not detect in two sessions how can i get replacement for defective cable

Hi this is sebastian

I brought new iphone x in jan 2018 from one authorised apple shop located at (Paragon) thane ghodbunder road mumbai till now my phone was working superb & using apple phone since last 8 years mg hole experience with apple with fab.
But recently when i was travelling by train for my job when i left from my office n reached to platform my phone was in my shirt pocket n someone push me very badly n i was sleeped on ground n phone was bounce but unfortunately not a single damage on my phone but after some time it was a dent by inside of my phone screen left side corner bottom it was a minor black spot
When i was visited to your thane service centre your executive was not able to listen which i was trying to tell him he onyl told me that phone was an pressure damage & it could not be process also you need to pay 30k for display damage but i can’t understand that when it was a accidential damage n you have only already given that accidential damage claim then why you guy’s are ignoring this case n also even your executive not in mood to listen clients query or what they wants to? I feel that he only there standing to trouble to customers.

Request you guy’s to please contact me (+91 [protected]) this is my contact no. First time in my life very bad experience with apple hope i will never disappointed with apple

Regards,
Sebastian.

Hello team apple i had brought an airpods on 21st june the very next day i was facing a problem i have been to service center and they took the device for replacement and told it will take 7days for the replacement today ie 30th june i got an sms mentioning you device has been replaced and ready to keep up from the given point.
I came to pick up my device here all i can see is that same problem.
Problem was not able to pair i guess as per apple policy you have to change to device instead of parts. If you are your partners give this kind of service it’s very difficult to survive in the compitation.

My name is mandeep kaur, had been using (Till last wednesday) iphone for 5 years now. My last purchase was iphone 7 on may 05, 2017. I always been advocate-cum - fan of iphone, it's customer service technology and used to justify cost, until this wednesday (June 20, 2018) my phone suddenly went blank because of no reason (No damages, no water exposure). I contacted online customer care subsequently service center at pune "shop unicorn". They have no solution to this, simply verdict "dead" infact no clue of the reason.

I had paid bomb price to buy phone not just for one year (13 months, 15 days).

I hereby, would actually like to understand if apple really have reason and solution for this problem

I purchased my iphone 6s in december 2016, after some months o[censored]sing the battery was depleting fast but i did not know why and then in january 2018 i read the article that apple had put up regarding battery fault on 6s and so i approached the apple service centre in goa and they replaced my battery after i paid rs. 2000/-. After the battery was replaced the phone was working well but after 3 weeks the screen colour changed and certain colours turned different like blue became purple, yellow became light green etc. I went back to the apple service center to report the problem but they said they couldn’t do anything about it. Then after a month of getting the battery replaced the screen started developing lines and till now the lines are on the screen. I went back to the service centre to show what has happened but they said nothing can be done and i need to write the issue directly to apple.
I request you to please help me by resolving my issues. I love my iphone very much and feeling very sad with what has happened.
Thank you.

I purchased an iphone 7 plus (128 gb) in september 2017.in 2 months i started having problems in voice calls. The voice was not properly audible to me and my voice was not audible to the other person due to some continuous disturbance. I gave the phone to the service center in my city. They asked me to collect it after 3 days. I went to there store on 4th day and still my phone was not repaired. I told them that i will compliant about them so in hurry they repaired my phone in 20 minutes. I again faced the same problem in one month. Last week my mobile was drenched in rain for 2 mins and it stopped working. If the phone is water resistant for at least 30 mins how could it not survive water for even 2 mins? When contacted the service center they told that warranty doesn't cover liquid damages and to replace the phone i need to pay 31k. My question is why should i pay? It was due to the hurry work of the service center my mobile had water inside it as it was not properly closed from the time it was given to the service center. The mobile was not repaired properly from day 1 so the water went inside it. It is within warranty but nobody is helping me out. I have been sending complaints about the mobile since january.

I had purchased, IPHONE 6S during April-2016.
Since beginning, handset was slightlt fills hot.
I had made a complaint locally in Baroda aurhorised service station (I-Vinus) & explained to me, as due to hot weather in India. Problems persisits till date & now new problem strted as Battery got discharge within two hours of charging.
So, I approached again Baroda aurhorised service station (I-Vinus) & they had booked my phone for battery replacement on 5th June -2018 with advance payment of INR 2000/=.
Ihad delivered my IPHONE 6S to service station & they had returnrd my phone unrepaired(without changing battery unit) and refunded my amount paid INR 2000/= on 11 June-2018. (Service report Copy enclosed herewith for reference.)
On discussion with available servie team engineer, they had explained verbally that, there is some problem in logic board & can't be repaired. Also told me, that, as guarantee period is over, he can not help me.

Can anyone directs me the procedure to lodge compaint against APPLE for their inherent manufacturing defect, which was prolongeted & now become headache for the user.

Liladhar Yadav
Chartered Engineer
(M) +91-[protected].

Hi
My name is sanjeev gupta today i add my debit card in my apple iphone 5s and after add my card without any purchase two time rs.999 didcuted my account. Please check this issue and resolve as soon as possible. This is very bad experience with your company when i add my card a message do deducted ant amount without any purchase but its not happen amount didcuted from account two times.

Hello sir, i purchase a macbook air on 30/04/2018 after some time i notice macbook air heatup badly then i go service centre i venus adajan surat than they check macbook they say it has problem in chaarger and in motherboar and say this is manufacturing defect then i request for replace produt then they shouted and say it cant be change but why? If i gave full money for a good then why i take waste product. I want my new product not a defected product if my product will not replace i will suicide at ivenus

For the last month, i am facing the late waking of incoming call display issue.
The complaint of the issue was registered in feb 2018. According to the suggestion made by apple advisor, i was submitted the mobile to service center on july 2018. By them, they installed the updated os 11.4 and kept the mobile for two days of observation. I was thinking the issue may be solved. Btw, the issue is not solved and again i resubmitted the mobile to the service center.

No words to say. Worst experience ever.

Hello team
I purchased iphone 6s after a month my home button was not working so i visited to service centre after they kept phone around 7 days they told me that its not repairable and u have to purchase new phone with same cost within a month they are lying that its not in warranty.

What should i do now its disappointing experience with apple

I purchased an i phone 7 on 26 january 2018 after four month and few days display of that handset is not working well it shows some shaded display issue so i take that handset to service center (iZenica, DLF mall, sector-18, Noida).Service center executive examined my phone thouroughly and written down the condition of my phone in repair acceptance form signed by me and then reset my phone and said that the phone will be delivered to you on june 22 2018 but in the evening your executive called me and said that this display is non apple display not covered in warranty you should replace it for Rs 29000, if my phone display is non apple or not genuine and my phone is repaired or opened so why you can't check in previous service time that is at the morning when i had submitted the phone to you, why you had accepted my phone and what you had observed when i asked you that i am having an issue with my display at that time only you should observe it Whether the display is genuine or not. I am attaching job sheet photo with this complaint.

Gaurav sharma
Email id- gaurav.[protected]@gmail.com

I had found manufacturing defect - problem in my i-phone 10. There was black spots on the display and phone heating issues within 4 months of purchase. I asked for phone replacement as it is the policy of apple us. Phone which come with parts replacement (Refurbished phones) are sold at lower rate.
In usa, if there is problem during warranty period, they replace the phone and not the parts. They dont do repair work. When i gave my phone to apple service centre, they could not give explanation why the problem occurred, i contacted their customer care number of times. They say that in us, they replace the phone and india the policy is to repair. Finally, they repaired my phone, rather than replacement. Apple has different policy for customers depending on the country. Since india customers are not as sensitive, they are happy with repair work, they tend to do this, where as for us customers they do phone replacement. I am highly dis satisfied with apple policy for treating indian customers as lower than us customers.

My iphone 7 is reflecting mic issues, while calling both the parties cannot hear voice. Speaker function is greyed out & headset is not detected. "these problem arised after updating to ios 11.3"
I have read online that lot of iphone 7 and plus are showing same problems after updation due to a "bug".
Apple clearly says that phone should be repaired even if not under warranty. (Pics attached to prove that apple is aware & commits to repair) sevicer says that i can exchange my phone in 28k.
May i know why should i pay when the issue is caused due to "software bug"? Did i buy apple phone to buy back again due to technical issues caused by ios??
My phone should either be repaired or replaced asap.

He said i am manager at apple and show his id card...
Then icloud id matter solve krne k 4000 rupe liye and said after 10 mint nhi hoga iske baad option diya ki hm old iphone lekr new dete h kuch paise lekr...
Mere se 6800 or le liye paytm k threw...

10800 total le liye or iphone 7+ refurbish dene ki baat hui...
Now he is not returning my money..
Even has on whatsapp or mobile...

Dear sir,
Had dropped my iPhone 6 at service center Jaipur for hanging and battery dragging problem. Service center sent my phone to Bangalore and replaced my battery without my concern and cracked my display. At the time of delivery I checked and found my display cracked so I complained and made a complaint to there help desk no.too but still after 13 days no resolvement had provided to me nor my phone. Help desk said that it's your problem settle it with service centre only. My phone is in warranty and I need a resolvement at the earliest but Apple is not supporting me. Pathatic revert by the company. Now I came to know by made in India and trust Indian.

Hello sir
I have purchased iphone 7 before 6 months.. By mistake the some amount of water was dropped on phone and display is turned off.. When i was going to apple service center which is nearby my city they are give me a number which is[protected] and told me call on this number we are not doing anything on water damage... And when i called on this number they are told me this is hardware problem not is software so that the only service center repair this... Again i'm going to service center they are told me it is not under on us.. And also. Told me like that go n put the iphone in dustbin because they are don't do anything.. I'm a businessman and i have many important data in my phone.. If now my complain is not resolved than i am complain on company by consumer... So that please solve my problem...
Imei number... [protected]

Dear team

Hope you’re doing well,

This email is with reference to my complaint ahm[protected] and the visit done by me to the nearest service center at venus data products in ahmadabad – gujarat for my iphone x.

This is to bring your kind attention that i have purchased my phone on 3rd may’18 and i used it around 15 days till day.

Actually i am facing the issue with the phone is freeze the phone frequently.

I personally visited your authorized service center today and informed the same to the service executive regarding the issue i am facing with, the answer i have received from your service team is “there is some software issue nothing else, we will update that and issue will short out” my question on their answered is what if issue occurred..?? She simply replied that” you can come again we will update the same”

I mean what is the meaning of purchasing highest model of coolest brand in mobile phone if i am facing the issue with the software just in 15 days o[censored]sage.

Again i question to her that give me permanent solution regarding this i don’t have that much time to visit your store as i have not purchased the phone to visit your store. She said we can’t help you out for this issue you have to visit our store if you get any inconvenience.

Is this service and replies you provided to your customer?

I have used your iphone 5s, se, 5c and my brother is recently used 7 plus but we never faced any inconvenience.

I have met your senior service executive regarding my issue and informed him that i want it to be replace as its initial period of the product i don’t wanted to use the faulty phone with him and he said there is some bugs in iphone even i am facing the same with camera but company won’t be able to replace the phone (Your team member should provide the service instead of sharing his own issue).

I am requesting you to resolve my issue by replacing my phone as i really won’t be able to use this with the utmost satisfaction.

Just imagine my issue by putting yourself at my place – what if you have purchased the product with hard earned money and face the issue within month of purchase. Did you would use that product anymore???

Expecting positive and satisfactory reply from you side.

Thanking you in advance.

Warm regards,

Nikita patel.