Apple India Complaints & Reviews

For the last month, i am facing the late waking of incoming call display issue.
The complaint of the issue was registered in feb 2018. According to the suggestion made by apple advisor, i was submitted the mobile to service center on july 2018. By them, they installed the updated os 11.4 and kept the mobile for two days of observation. I was thinking the issue may be solved. Btw, the issue is not solved and again i resubmitted the mobile to the service center.

No words to say. Worst experience ever.

Hello team
I purchased iphone 6s after a month my home button was not working so i visited to service centre after they kept phone around 7 days they told me that its not repairable and u have to purchase new phone with same cost within a month they are lying that its not in warranty.

What should i do now its disappointing experience with apple

I purchased an i phone 7 on 26 january 2018 after four month and few days display of that handset is not working well it shows some shaded display issue so i take that handset to service center (iZenica, DLF mall, sector-18, Noida).Service center executive examined my phone thouroughly and written down the condition of my phone in repair acceptance form signed by me and then reset my phone and said that the phone will be delivered to you on june 22 2018 but in the evening your executive called me and said that this display is non apple display not covered in warranty you should replace it for Rs 29000, if my phone display is non apple or not genuine and my phone is repaired or opened so why you can't check in previous service time that is at the morning when i had submitted the phone to you, why you had accepted my phone and what you had observed when i asked you that i am having an issue with my display at that time only you should observe it Whether the display is genuine or not. I am attaching job sheet photo with this complaint.

Gaurav sharma
Email id- gaurav.[protected]@gmail.com

I had found manufacturing defect - problem in my i-phone 10. There was black spots on the display and phone heating issues within 4 months of purchase. I asked for phone replacement as it is the policy of apple us. Phone which come with parts replacement (Refurbished phones) are sold at lower rate.
In usa, if there is problem during warranty period, they replace the phone and not the parts. They dont do repair work. When i gave my phone to apple service centre, they could not give explanation why the problem occurred, i contacted their customer care number of times. They say that in us, they replace the phone and india the policy is to repair. Finally, they repaired my phone, rather than replacement. Apple has different policy for customers depending on the country. Since india customers are not as sensitive, they are happy with repair work, they tend to do this, where as for us customers they do phone replacement. I am highly dis satisfied with apple policy for treating indian customers as lower than us customers.

My iphone 7 is reflecting mic issues, while calling both the parties cannot hear voice. Speaker function is greyed out & headset is not detected. "these problem arised after updating to ios 11.3"
I have read online that lot of iphone 7 and plus are showing same problems after updation due to a "bug".
Apple clearly says that phone should be repaired even if not under warranty. (Pics attached to prove that apple is aware & commits to repair) sevicer says that i can exchange my phone in 28k.
May i know why should i pay when the issue is caused due to "software bug"? Did i buy apple phone to buy back again due to technical issues caused by ios??
My phone should either be repaired or replaced asap.

He said i am manager at apple and show his id card...
Then icloud id matter solve krne k 4000 rupe liye and said after 10 mint nhi hoga iske baad option diya ki hm old iphone lekr new dete h kuch paise lekr...
Mere se 6800 or le liye paytm k threw...

10800 total le liye or iphone 7+ refurbish dene ki baat hui...
Now he is not returning my money..
Even has on whatsapp or mobile...

Dear sir,
Had dropped my iPhone 6 at service center Jaipur for hanging and battery dragging problem. Service center sent my phone to Bangalore and replaced my battery without my concern and cracked my display. At the time of delivery I checked and found my display cracked so I complained and made a complaint to there help desk no.too but still after 13 days no resolvement had provided to me nor my phone. Help desk said that it's your problem settle it with service centre only. My phone is in warranty and I need a resolvement at the earliest but Apple is not supporting me. Pathatic revert by the company. Now I came to know by made in India and trust Indian.

Hello sir
I have purchased iphone 7 before 6 months.. By mistake the some amount of water was dropped on phone and display is turned off.. When i was going to apple service center which is nearby my city they are give me a number which is[protected] and told me call on this number we are not doing anything on water damage... And when i called on this number they are told me this is hardware problem not is software so that the only service center repair this... Again i'm going to service center they are told me it is not under on us.. And also. Told me like that go n put the iphone in dustbin because they are don't do anything.. I'm a businessman and i have many important data in my phone.. If now my complain is not resolved than i am complain on company by consumer... So that please solve my problem...
Imei number... [protected]

Dear team

Hope you’re doing well,

This email is with reference to my complaint ahm[protected] and the visit done by me to the nearest service center at venus data products in ahmadabad – gujarat for my iphone x.

This is to bring your kind attention that i have purchased my phone on 3rd may’18 and i used it around 15 days till day.

Actually i am facing the issue with the phone is freeze the phone frequently.

I personally visited your authorized service center today and informed the same to the service executive regarding the issue i am facing with, the answer i have received from your service team is “there is some software issue nothing else, we will update that and issue will short out” my question on their answered is what if issue occurred..?? She simply replied that” you can come again we will update the same”

I mean what is the meaning of purchasing highest model of coolest brand in mobile phone if i am facing the issue with the software just in 15 days o[censored]sage.

Again i question to her that give me permanent solution regarding this i don’t have that much time to visit your store as i have not purchased the phone to visit your store. She said we can’t help you out for this issue you have to visit our store if you get any inconvenience.

Is this service and replies you provided to your customer?

I have used your iphone 5s, se, 5c and my brother is recently used 7 plus but we never faced any inconvenience.

I have met your senior service executive regarding my issue and informed him that i want it to be replace as its initial period of the product i don’t wanted to use the faulty phone with him and he said there is some bugs in iphone even i am facing the same with camera but company won’t be able to replace the phone (Your team member should provide the service instead of sharing his own issue).

I am requesting you to resolve my issue by replacing my phone as i really won’t be able to use this with the utmost satisfaction.

Just imagine my issue by putting yourself at my place – what if you have purchased the product with hard earned money and face the issue within month of purchase. Did you would use that product anymore???

Expecting positive and satisfactory reply from you side.

Thanking you in advance.

Warm regards,

Nikita patel.

Six months ago my iphone drop down and little crack in right side top of the corner. But my phone working fine for last six month. Still my iphone 7 is under warranty upto august 8, 2018. Five days earlier my handset display suddenly stop working but the phone ring if someone call me even i cant see anything in the display screen. Yesterday i visit apple service center in kolkata (B2x action area 1-b, rajarhat, newtown, kolkata) for service my phone, they open and tell me that my iphone is not cover under warranty and told me that the iphone is completely dead and need to be replace lcd screen along with main board and repair costing at around rs. 15000 & rs. 30, 000 respectively. When i requesting them to return my iphone for not agree to repair and they assembled & handed over to me. Now the phone is completely dead, but when i handed over to service center the phone is in working condition except screen problem. Now they are not agree to received my iphone for any repair or in for previous conditions. Please look in to the matter as soon as possible.

Case id:[protected]

Thanks & regards,
Abhijit phookan
Accounts department
Oil india ltd., duliajan-786602
Phone : +91 [protected]

Sir. I have receive email form apple company. I trust on this. I pay 18500 for custom charges. Next day i pay 49500 for legalization amd endorsement charges. After next day we pay 40000 for income tax charges. And yesterday i pay 15500 for rbi account officer. Then mark philip and airline officer mam ms. Geetu both phones are switched off. We are afraid. Then they allpeoples are fraud with me.

IMEI Number: [protected]
Serial Number: C79V488SHXR6
Issue: Bend gate and screen popped out at the bottom right corner.
Purchased Date: 22nd Sept 2017
Seller: E-mobiles thru Amazon.in
Issue Identified Date: 20th May 2018
Issue Reported Date: 21st May 2018

I have purchased IPhone6 thru Amazon.in during Sept 2017 sale. I noticed that screen in the bottom right corner popped out a weeks back i.e., 20-May-2018 and then I visited to icare service centre in HSR layout, Bangalore and I showed it to front office guy, he told me that there was a bent on the enclosure and will not accept to do service under warranty. Later he went inside the restricted Area and came back and asked me to submit the Phone to diagnosis. I told him that I don't have backup data. I will submit the phone once backup is done.
24th May 2018:- I revisited the service centre and submitted the phone for further diagnosis.
25th May 2018:- I got call from service centre and they are not servicing the mobile as it has bend on the enclosure. Later, I got the SMS that you are mobile is ready for delivery.
26th May 2018:- I re-visited the service centre to collect the phone. Phone was not serviced and he asked to contact Apple support[protected] for these kind of cases.
I called to Apple support once I reached home, one of the executive picked up, I explained the complete situation that I’ve gone thru so far then she asked me to be on hold online that she want to contact senior executive for further assistance. She assigned this case to one of the senior execute (Javeed Mohammad). I explained everything to him again and then he asked me to go back to service centre between 3PM to 3:30PM, then he called me back and spoke to the service centre execute (Rahul Kumar) and he asked Rahul to take pictures and send it to him for further investigation.
27th May 2018:- Javeed called me on Sunday and told me that he got the pic’s from Rahul and he also escalated the case and next level and update me on Wednesday.
30th May 2018:- I didn’t receive call from him. One of his team member called and told me that this will be considered as accidental damage and will not accepted under warranty service. They are asking me to get it fixed as paid service.

Apple Iphone6 and Iphone6s has this issue. See the below for more details.
1) https://www.extremetech.com/mobile/270055-documents-reveal-apple-was-aware-of-ip...⇄
2) https://www.kitguru.net/lifestyle/mobile/apple/matthew-wilson/court-documents-re...⇄
3) https://venturebeat.com/2018/05/24/apple-knew-iphone-6-bent-easily-but-released-...⇄
4) https://www.theverge.com/circuitbreaker/2018/5/24/17389220/apple-bendgate-intern...⇄

I have bought the iphone 7 plus on 25th of march 2018... And encountered heating problem of the phone while calling, simply using the phone, chatting etc... So i approched in apple authorised service centre n they fix it... But after a week again i m facing same issues... So is it worthing it’s price of 70000??? I am just wondering i will buy a phone worth of rs 70000 n have to visit it’s service centre within 6 months of buying and that to i need to go again n again??? Plz care for ur image n value apple

Hi team,

Apple service is very poor my complaint date is 25/05/2018 but still my complaint not resolve and not a single revert form izenice service center,

Already compliant raised in last 1 week before but my issue not resolved

My experience very bad regarding apple services and apple brand so pls check and resolve my complaint

My contact no: _ [protected]

Dear sir,

This is to inform u that my new iphone 6s 16 gb space gray mother board got damage just after one year. The warranty period is over and the service centers are asking me for exchange with cash amount of 24800 rupee. This is very bad that such a branded and costly phone got damage in just one year and company is asking such a big amount for repair the issue. I am very much worried about my data information in my phone. Kindly revert back what to do next, whether i go for new other phone or exchange my phone with apple.

I have iphone 7 which was under warranty but due to one small dent on body service center denied of taking the same in warranty. I approached one local city dealer and he told me that give me 4000 rs. I will replace your handset from the service center (2000 his margin and 2000 service center employee margin)

I told that i will give him money after i received the new one. It was shocking at after 4 days i got the call from dealer that pls come and collect the new handset and i have collected the same by paying only 4000. I came to know that this was done from unicorn center - himalaya mall where the employee has setting with dealer...

So guys this is what is happening in apple center

I’ve submitted my macbook pro to uniworld apple service center, colaba, mumbai.

Facing some question mark issue while booting. So they take the macbook and kept with them for 2 days for diagnosing and told me that said is occurring due to some minor dust on logic board. Sudden fly after 2 days they are telling it will take 40k to repair that.

Then instantly ive asked them to handover my mac to me, then i went to my frnd’s mac store and in front of me he showed me that apple service center guys took out some chips from my logboard and tried to scap the logic board.

Who gives them the authority to scrap my logic board, instead of reposting it or in the name of diagnosing. Need my compensation from apple india.

Dear team,

This is regarding the poor customer service provided by unicorn infosolutions pvt ltd.

I had a visit to the service center on the 14th may 2018 as my iphone 7 plus battery was draining, along with it the gallery use to freeze completely as i tried to open the app. So had to close it wait for few seconds and then reopen it again. Few inbuilt app when tried to open freezes and crashes on its own. All...

Dear madam/sir,

This is a complaint regarding the iphone 10 secuirty. My brother's iphone 10 mobile was stolen on 13th may 2018 eve, for which he registered his fir, but as he was out of station so he had given the ime number on 15th may 2018.
Mean while that person who had stolen the phone had picked my call too on 14th may 2018.

Now as my brother immediatey blocked his sim an issued another sim for the safety reasons. Now we are confident that apple company must have some tracking solution to get my brother's mobile back as it contains very important document.

My brother's details
Mr. Netram chaudhary
Iphone 10 (Silver colour)

I have purchased apple i phone 6 online thru paytm a year ago. The warranty expires on 2nd may 2018. On 28th april 2018 while charging the phone it suddenly get heated and the no display could be seen. On 30th april 2018 i produced the phone to apple service centre at systematix media. City centre, kolkata. They further informed by phone that the product has been sent to bangalore service centre for further diagnosis. But after a week they informed me by phone that the phone has been unauthorized tampered so no warranty or any solution can be done. So they informed me to take back the phone. I have used single handed and no such unauthorized tampering was done but the service centre is giving wrong information so the warranty claim can't be done. I am thing of legal issues regarding this. And also i will inform all my friends and relatives not to purchase any apple product as they are giving false commitment.