Apple India Complaints & Reviews

Recently in bought new i phone 7 jet black 32 gb, just 2 month old now it is! Yesterday, i plugged the phone in charging and due to several heating problem in my phone my fingerprint sensor got damaged and which is not working now! And due to that my power button also stops working and it also causes my phone slower than before! Earplug mike also not working! I went to service authorised centre in nehru place new delhi they tell me to change the lcd screen which cost 16500 rs. Which is very huge amount! I want you to resolve my problem as soon as possible! Please contact me soon my contact number [protected]

Why apple service centre don't repair mobile in water damage. And replace cost is a proximity by new mobile so why i m replace my mobile. Apple service is third class. I will don't use apple phone because apple service is third class... I think your company is best so u solve my problem fast we are not solve my problem so i will don't used any product in apple

01/04/2018. I order apple iphone 6 everything is ok and suddenly i got display problem and i took phone to service center and they have replaced with new phone and i have problem with battery life problem so i contacted to apple support in twitter they told me to contact to customer support and i contacted and customer executive told me take service center and they told it's an ios issue and i contacted to apple support and again they told to customer care and same thing repiting but they are not solving issue

Dear team this is to inform you regarding damage product, recently i have purchased i phone very excited cause using world's best product but i was wrong when 1st day started i found product like which is being used from 100 years it was slower than mi, i heard iphones touch goodness bus not really, guys if you really care customers plz look into my issue and come back to me religiously on :[protected]

I had purchased an iphone6s on 16th may 2017 last year.
There was an issue with the motherboard of the phone and i got a replacement phone from service centre which they claimed as a new one that has been provided. Now within 5 months again, the phone has died.
If we say that faults can happen to any machinery, does your replacement phone dont last even for 5 months?

I went to unicorn service senter in himalaya mall for change my cable because its not work properly but they cant replace my cable. And now i m very disappointed from your apple service. Now i will not buy any type of apple stuff. So can you help me for chang my cable because i must need my cable because my iphone warranty will over on 30 may. So i need it very fast

I am having a MacBook Air (13-inch) with serial number - C1MT350PH3QD. I bought it approx 9-10 months ago. In the time span of these months, I have given this MacBook 3-4 to the service center.I am listing the issues that I faced along with the date of submission of product.

1. First time I faced the problem was after 2.5 months of purchase and submitted it to the service center on 1 June 2017 with customer id - 249618.
Macbook had a problem with power failure and it was not starting.

2. I faced this problem again after few months and again went to the service center and submitted it on 8 March 2018.
Service Request Number : AMR[protected].
Same issue as listed above.
(Solution Provided - MotherBoard is not working, so it had to be replaced.)
I received my product on 28 March 2018.
Note:- Behaviour was unethical and customer treatment was worse. Employees working there don't keep their statements and lie on the face.

3. After few days, my laptop speakers stopped working. Due to a busy schedule, I was not able to submit the product on the day I faced a problem. Finally, I submitted my MacBook on 23 April 2018.
Service request Number: AMR[protected].
(Problem Diagnosed - Speaker Wire is not working.)

Note: When I asked them that why I am facing all these issues after the service they said that we are not responsible for this. Our work is to solve the current problem. In addition to that, the engineer and receptionist were misbehaving with me. I said that I will file a complaint and they said that you can file the complaint and do whatever you want.

My speaker issue was due to their fault. They don't have skilled people to do the task. While fitting motherboard, they disrupted the wires.

I am not satisfied with the service of Apple and their service centers. In addition to that, they humiliate their customers and never provide a satisfying solution to the query.

I demand replacement of my product or I want money for it. I am having ASUS laptop and have used Acer also. I never faced this kind of careless behavior from any of these companies. But Apple is depleting its image by such means. If I have faced this much problem till now then there are higher chances that I will face this in future also. I have received a faulty product and demand for replacement of this product or money back.

People don't earn their money by just messing around. We work for it and then get these products. This kind of behavior promotes fraud and the way that engineer talked to me reflects their qualification and if I face any more problem in the time span of resolution of this complaint, I will assume that it has been done deliberately by the service center engineers because of a quarrel between us.

I need this problem to be resolved as soon as possible and my product is under warranty and I will not be responsible if by the time I get a reply to this solution that warranty expires.

Service center detail : -
B2X, SCO no. 29, National Shopping Complex, Hide Market, Amritsar – 143001,
apple.[protected]@b2x.com
[protected]

Apple is known for its quality products, be it macbook or iphones. Quality at its best; apple spends millions of $ in r&d to achieve these quality standards in their products. That’s the reason why they sell their products at least 2-3 times costlier than their peers in the industry. Since their products are extremely robust; it justifies their pricing strategy. Value for money. Agreed!
But is apple’s business model great? Ahh. No, it is the most fraudulent company on the earth which ever existed. Just have a look at their business model, you buy say iphone 5s when it is launched at a price which is way beyond the similar products from industry peers. Now that you have paid huge premium on the iphone 5s, you would expect it to last forever. Yes! After all its an apple product known for their quality and robustness. Since you have paid 2-3 times premium than peers products you would at least expect the apple product to last minimum 2-3 times life than what peer’s product would have lasted. But no! Here is catch, whenever apple launches a new iphone model, they want their entire customer base to shift to new one, not based on its new features or individual choice but by force. So, what is this force?; after few months on new model launch apple de-activates old models by something called as “kill switch”. Surprisingly kill switch was marketed as protection from theft meaning whenever someone steals your iphone, device will become inactive if you activate the kill switch in it. So, that the thief cannot sell it in the grey market and make some living out of the efforts he/she has put in stealing the iphone. But the reality is apple uses this kill switch technology to forcefully migrate its customers to buy their newly launched model. Wait a minute, where is the value for money on iphone 5s now, it lasted only 2-3 years. Because apple started deactivating its older generation iphones one by one. Whereas peer’s products generally last for same time periods if not more unless you damage them physically.
Apple can run this kind of # business model in usa and developed nations at least not in india. I challenge apple to increase their footprint/share of demand in india in next 5 years.
Indian customers are very sensitive to value for money whether you sell them a pin or an aeroplane.
Other conspiracy around apple like data leak to cia, fbi etc.…are not mentioned here. Only because this article is not focusing that topic, it does not mean this conspiracy in not true.

My i phone x display is very different other i phone x, and not solution for apple othorised store "unicorn devarc mall ahmedabad" and say me "all i phone x different piece company fitting different display so your mobile is ok" he is fake. And heating problem in my mobile. But not solution my problems. Help me. It's my number [protected] pls contact me

I have trouble for many days of this iphone 6 the iphone has a problems of hanging, battery backup, networl problem, call dropping since when i am purchased and 3 time i was visit a apple care but no resolution have given me so, i want to replace the iphone this is a very worst experience of iphone. So, please resolve my problem as soon as possible

Hi,

This is for your information that my apple watch serial # fhlsw355hf1n and model nnnt2ll/a get switch off while it was on my wrist. It neither get start or charge.

I took it to the service center at unicorn, aundh, pune, but they said that they will not take it as it can’t be repaired. As the watch crossed one year so you have to replace it with a new watch at cost of rs.21500/-

Again for your information, i had replaced it in the month of november’17 as screen do not respond. And now again it not responding.

Request you to help/guide what to do as the service provider here at unicorn are not taking it for repair. At least they can check/diagnosis the root cause. They are saying that call or write to customer care.

Request you to please look into it and do the needful.

I have purchsed iphone 6 on 7th september
It has been just 6 mth n my phone harddisk has been damaged...
It is not at all working properly...
Is it the way u r cheating ur customers by taking approx 30k and the phone not at all work for a year also... I want my phone to be checked as soon as possible.. And get the way it works as a new work.. Or provide me a replacement or back my 💰
My mob no is [protected]

Dear sir
I am using apple 6 and i visited service center of apple situated in 225-c, ground floor, 2nd c road, sardarpura, jodhpur - 342003. I told them my apple battery is not working and not giving full performance as it discharge within 3 hrs. They diagnosis the phone and also told yes it was discharged but you have used net and apps.
I was not satisfied by their answer as i requested to change the battery of my phone as it was in warranty but only reply they are not allowed to do it
They only interested to make a loot only as if i want to purchase a new then they are ready to change it on spot but no replace
Then they also told that if you need to change battery then i have to deposit my phone for 2 days and after that they will reply what they do
I also agree on it but i asked them to give a phone for spare to use but again they are not agreed for it. I requested to please give me in written then again they started to quarrel with me so by this i really hurt if apple service provider will do such type of activity then how we can expect from others
Please solve my problem
Hemant sheoran
[protected]

An apple iphone x 64 gb silver was purchased on 26/01/2018 (Imei no: [protected]) from reliance retail limited dcn mall jessore road kolkata
All of a sudden screen got frozen with apple logo. Matter was taken up with reliance retail and on their instruction/advice phone was submitted to m/s systematix media dcn mall (Authorized service centre) on 24/02/2018. After repeated persuasion phone was replaced on 02/03/2018 resulting in changed imei [protected]
Again with the replaced handset camera (Front & rear) problem surfaced which resulted in poor picture quality and blurring of top portion of photo (Sample photo attached highlighting the problem) which is undesirable.
The phone was again submitted on 24/03/2018 to systematix media copy attached wherein it is clearly mentioned that there are intermittent problems with camera.
After repeated persuasion systematix media has informed that they will be conducting repair and not box replacement to which i did not agree.

I had been suffering due to faulty product from the date of purchase. Till date the phone is not in service. It is very unfortunate that within a span of 2 months, the subject phone had to be submitted to service centre twice and that too within warranty period.

As it is due to faulty products i am getting multiple times, i want a sealed box replacement.

I've purchased the iPhone 5S in the month of Dec 12, 2016. When I tried to install the latest version of IOSon Jan 31, 2017, the phone got crashed. I did contact the customer care on that day and after spending the whole night, it got working again. But I had a problem with the instrument since the new installation. The calls were dropping frequently, the signal strength was poor and hearing the cracking noise during the calls. Though I leave in center locality of the Bangalore city, there is no reason for the network problem. I was using a BSNL connection for last ten years. But I thought it to be a network problem, I switched to another service provider i.e. Vodafone. But even with this new service I had the same problem. So it confirmed that the problem is with handset. I went to the Imagine store in Bangalore for the repair. They tries with the Reset Network Settings, but it did not worked. They asked me to restore the phone using the iTune. I did the same, but even that there is no result. Still the network is dropping frequently.

It is just a year and three month since I've purchased the iPhone. I can't believe that the handset has been out of order now. This is totally against the reputation of the Apple Products. I am shocked. The problem has started from the last update of iOS.

I need some urgent assistance/support for the iphone purchased from apple store.
I purchased an unlocked version of iphone 7plus from your apple store on 22nd jan2018 (Refer attached purchase receipt). For few days (Around 4 weeks) the phone worked fine but suddenly on 25th feb the network signals disappeared and it was displaying searching for network connection. I tried replacing the sim card but with other sim cards also the issue persisted.
Then i contacted apple online chat support (Case id:[protected] and they suggested me to reset the network, rest the phone and then upgrade the ios through itunes but it got stuck during the upgrade with (-1) error. When nothing worked they booked my appointment the very next day with the apple service center where i submitted my phone for investigation. After few days i was told that the warranty has been voided and the issue is beyond economical repair. The service center told that they could do nothing in this case as the r/c has provided this status. Then i logged a case with apple technical support (Case number:[protected] where they informed that they would escalate this issue further but after few days they also confirmed that the decision of r/c is final and nothing could be done in my case. I got my phone back and the service center provided me the attached delivery report (Refer attached). I am not sure who else to contact to get my phone fixed as it’s a genuine purchase through apple store, i followed all instructions provided by the customer care & then went to an authorized service center for help and never contacted any 3rd party for support so not sure how the warranty got voided. Please help as i am not getting any support either from service center or apple customer care. This phone is so costly and not getting support due to apple device failure is really pathetic, not sure where to go for help

Iphone 8 plus stopped working on it's own. Black out screen and never started. Since it was in warranty period, i contacted the service station in ahmedabad and finally the device was sent to bangalore. The bangalore office after several follow ups shared that the device was damaged internally by an external agency whereas the phone was never given to any external agency. They asked me for stock replacement at a cost of inr 66, 000.

Hi,
I bought iphone x from apple authorize shop on december 07, 2017. And just after 2 months, my phone has stopped working. When i visit the icare centre for repair the device so they are saying it is not under warranty and it has some un-authorize hardware modification so they can't repair. But it's a new phone and first time only those guys opened. I have paid 89k for this mobile and again they are saying if i paid more 90k then only they will repair my device otherwise not.

Address from i bought the device:
Shop no 3 & 4, mtk reddy complex, near marathahalli bridge, sanjay nagar, marathahalli, bengaluru, karnataka 560037

My details:
Name: rahul yadav
Mobile number: [protected]
Email: [protected]@gmail.com

I have given my iphone6 32gb due to some problems in front camera aliment to iqor service centre ujjain and they gave me a standby phone 16gb and on that phone little dent has come and they are charging me 25000 rupees for that small dent on the down right corner. And new iphone6 is coming in 22000 and for that small dent on the standby phone they r charging me 25000 plzz help i m very much hassle from the last 5 days.. Plzz help i can't afford this much money sir... Plzz help me. Its a humble request.. And the imei no:[protected]

I need to get my iphone6 replaced. Its within my warranty period. My iphone 6 imei : [protected] this is 2nd time issue because 1 time also my iphone submit in apple service center (B2x bathinda, punjab). But again i faced this problem touch not properly work. I know apple team not expect any market complaint so i requested to replace my iphone within 7 days otherwise i take action to apple company. My contact no.[protected]