Apple India Complaints & Reviews

On updation of my software from ios10 to ios 11, my iphone6 has been slowed down to much extent. The phone just stuck in between the calls and hang again and again. Touch got irresponsive.
This is not fair for apple to slow down previous versions.
Imei [protected]
The problems just continued even on resetting my phone settings
I will have to proceed legally if no reply or solution will be provided to me. Also i will publish the same in newspaper giving them an affidavit for the problem.
This is not good for a highly reputed company to do such activities

Apple india — ref job number mc2124781 - dis - satisfied and harassed customer

Email dated 22 jan.. Still no one bothers to revert...
Service center -
Unit no 3 cecil court building, colaba casueway road, colaba, mumbai - 400005, next to regal cinema

Details of complaint —

Dear vadhel/ kinjal,

I had approached the service center as i had a concern regarding the keyboard as some of the keys weren't functioning, however as per your quotation given for the services, which i found too expensive, i decided not to go ahead with the service.

Ref job number "mc2124781”

However when i received the laptop that is when my ordeal started, without any services rendered.

- there was a test user which was created by the service centre and the same was not deleted before handing over the laptop to me … also wanted to know do you have any policy / process followed wherein before handing over the product to a customer you delete these users created?

- when i called your service centre, i was guided to delete the user, however none of the passwords provided were accepted then seeing no harm in the same i ignored it for some time, however after some days i notice that i was unable to update my software because the admin rights on my id were given to the test user and the password were not working, this got me worried and i approached the service centre to delete the user neither was i able to take back-up.

- i sent my laptop to the service centre for the to delete the test user, however to my annoyance another user was created “anju” and the previous test user one was not deleted … great!!!

- after a lot of struggle i have myself managed to delete the test user – video attached for your reference …

It is surprising that i was questioned why i have not approached the service centre within a month of the issue as per the policy.. I find this ridiculous!!!

The user should have been deleted by the service centre, why do you expect the customer to come back to you???

Just to update - i stay in sion, and i work in powai, cannot keep running to the service centre every now and then for users which you create …

I need to understand why am i being tortured for a simple solution …

I just need my log in details wherein i can use my laptop the way that i used to before visiting the unfortunate service centre and going through this torture …

I would not want to take this lightly, need to have a solution immediately. I as a customer cannot be taken for granted!!!

Thanks & regards
Jaya gummala

P. S: my laptop is still lying with the service centre without resolving the issue

I have purchased an apple iphone7 and it had a sim issue where vodafone sim was giving me a problem (On inserting only vodafone sim, it was giving no sim error, other network providers worked fine). I had taken it to an authorized apple service center where they said that they have to factory reset the phone. After factory resetting, they said none of the sims are working now and they needed to send it to repair center. From the repair center, they called me up saying some unauthorized modification has been done to the phone and they will not fix it further. I am not told what is the unauthorized modification done. Also, i have not taken it to any other service center except apple authorized service center.

But when i got the phone back, i now see that the home button of the phone is not working at all and also the sim slot has also been tampered. Now i have got the phone in a much worse condition than when i had given it for repair in your authorized service center. Now i am not able to switch on the phone even. This is really upsetting and now the phone is completely useless.

I called up apple customer service to tell this issue and after 3-4 days they are replying back that nothing further can be done to the device.
What they are saying is that while checking the device hardware, there are possibilities that other hardware might have an after effect and apple will not be responsible for it
Also i am not getting any further response from their end.

Request is to atleast give back the device in the same condition when it was provided for service.

Also, when i check now, other sim cards are working except vodafone. So i can port my number and still go ahead and use the phone.
But without the home button (Main feature of the phone), it is mostly not usable.

Request you to kindly take this up and look into it.

Best regards,
Kishan

Iphone 7 plus under warranty, headphones not working. No cuts on the wire on handing over to the customer service executive. The headphones were taken inside and then brought back out with a cut on the wire. Replacement denied citing physical damage. The customer service executive was in a haste to direct me to buy new headphones costing over 2500 rupees. On being asked to give a written reply i was made to wait for over half an hour. Finally the complain was not resolved. Pathetic service for such a premium product.

The company apple is selling the product prone to damage through company like overcart. It went wrong after just warrenty peiod of six month. Now apple charges hefty repair charges for out of warrenty product. This seems that they are not intested in custome satisfication and after sell service but only selling new product in india.
So cunsumer should aware of this before buying apple product in india.

I was purchase apple ipad 17dec2018, when i have purchase the apple sales person committed me this device is compatible with photoshop professional software, after selling the device he tell me please make your apple id then you can use it properly and he hand over the device, after 2 days i connect with him & told him kindly download the software then he refuse there own words and told me i didn't committed you any thing & do what you want, then i have met with there store manager she told me do you have any kind of evidence when he committed you like written or audio. As a consumer no one knows this things done by a reputed brand people. Store name saket croma near pvr cinema

Had some speaker & camera clarity problem with my iphone 7 plus for sometime when clicked underwater pictures, so thought to give it to service centre for check under warranty @ b2xcare solutions andheri east, mumbai. They kept the phone for one week and returned saying that we had checked and opened the phone here in mumbai as well as in bangalore and did not find anything. Week after again tried click underwater photos, as soon as the phone just touched the water, it got frozen. Took the phone to b2x, and was asked to pay inr 32000 for replacement saying that it is a liquid damage. Even apple customer care representative are asking to pay, instead of checking with the b2x. I agree the warranty is not for the liquid damage, but my question is the phone was working fine when not given to b2x and after they open and check the phone, water goes inside the phone. I am very sure there is something wrong at the b2x care centre. Very disappointed with the service from apple. Trust broken. Also please stay away from b2xcare solutions.

Why should i pay when the phone was opened by the b2x. I want replacement for my phone.

I have submitted my i phone se under warranty set to b2x dlf city center mg road gurgaon service center and they promise me that they'll return my handset back within 4-5 working days and now 12 days passed no satisfactory answer was provided to me they don't even know how much time bangalore team will take they just asking me to wait wait it's really hard for a person to stay in todays world without smart phone and i'm really feeling foolish after spending such a handsome amount on phone and in lieu i got pathetic services

I have a macbook purchased in 2015 and i bought an extended warranty for 2 years. My macbook fell off my bed and has a very minor or rather invisible scar. I can send a screenshot for the same. I went to the service center as i hv a keyboard issue. My shift key doesn’t work smoothly. They took my macbook and in the evening they gave me a call that this doesn’t come under warranty. The scar or dent is barely visible. All i asked was to service my macbook which is under extended warranty and look in to the keyboard issue which they say is working fine! I have gone through the terms and conditions and this is what it says:
“the warranty does not apply : (B) cosmetic damage, including but not related to scratches, dents and broken plastic on ports unless failure has occurred due to defect in materials or workmanship.”

My macbook is in complete working condition. All i asked was to service it and look in to the keyboard issue and they are telling me it doesn’t come under warranty which is so frustrating.
Kindly help me with this.

Monali contractor.

I purchased an iphone 5s for 19999 inr and purchased an edelweiss spills and drops protection for extra 2999 inr. Recently my phone sustained a minor crack on the screen. I reported the same on the same day (Within 24hrs) to the vendor i purchased the phone from.
The vendor is imagine store in orion mall, bangalore. They told me this has to reported to a service centre. I could not find the service centre on the same day nor could i reach them on phone after multiple tries.
Next week i called the service centre and i got connected after couple of tries. They told me since the event was not reported in 24 hours. The request will not be proceded. After this the executive i talked to, put me on hold for 15 minutes.
I called again, this time the executive disconnected the call after i told him my case claiming i am not responding properly.
After many more tries i got connected again, i was told that, the case will not be registered as the first operator had entered the incident date as 7 days back. And now my insurance will not be claimable in the event of any further damage either. I am raising a complaint as this means because of the incident, my insurance is void now.

I will like to understand why i cannot claim the replacement/repair for any further damage to the phone as this is not mentioned in the docs. I will also like to raise a complaint on the icare for providing me such a bad service and i store for not registering the event when it was reported.

Joseph

I gave pcss mahim an apple service centre my laptop. They kept it for a week charged me 3000. Did not do any work on it. I had to keep calling and went there 3 times. Once they called to say parts will cost almost 50 000. Then said a cable will be replaced covered within the 3000. Told me the cable will come in one day; i went back and was told cable will come in 3 hours. Went back the next day was told cable will come in half hour. I was lied to; given the shoddiest treatment and i am so upset i am thinking that i will not buy another apple product again. If these are the kind of people with no integrity and accountability that you are putting out there to be entrusted with your products. I am so disappointed and angry; that for no fault of mine i have been treated like this. I also messaged the next person in charge a mr john. He said he would get back to me and never did. Again showed no integrity or honesty. These values may be old fashioned but they matter to me. I am a teacher and i ironically teach about companies like apple. How they are different and trying to re write consumer experience. How as a company they are re writing corporate culture. But this experience has made me re think that.
I have no idea whether you will actually do anything about my complaint. Maybe you will continue with the trend i have encountered so far of indifference. But maybe you won’t. Here is wishing for the latter.
Regards
Dr tina chakravarty

;

My biggest mistake is to take iphone x.i have used this phone but repeatedly my calling is failed, i can not ever talk to any one because some how phone calling problem is there..i have complained this to authorised service centre systematix media in kolkata (city centre-1) complain no SL/13616..but they are taking phone for 6-7 days and then they tell it will now defenitely work..but same this is happending repetedily..kindly replace phone

Apple service center at parklane, Secunderabad - I have submitted my phone at service center on 16th Feb where service center rep told me we will send the phone to Blore center and get it fixed or replaced with 7 to 10 days which is 10th day today ..upon calling service center 26th feb he mentioned that it will take more 1-2 weeks ..This is my truly shame to Apple being such a big brand ..
Vijay Kumar
[protected]

Here is chain of events,

08/02/2016 : i have deposited my iphone 6 32 gb to f1 service centre, upasana mall, jaipur.

10/02/2018 : i have received loaner phone iphone 6 16 gb only. Service centre owner told me it will take 4-6 days to repair my phone.

16/02/2018 : i made a call to service center, owner said that i will get my phone by monday.

19/02/2018 : i again made a call, owner said it will take 2-3 days.

21/02/2018 : i again made a call, now owner told me that display is out of stock so they cannot tell me exact duration by which i will get my phone back.

21/02/2018 : i had a confrence call with service centre owner & ms. Jasmine (Customer care executive), she said if my issue is not resolved by 22.02.2018, my issue will be escalated to higher level. She scheduled a call for 22.02.2018 at 4.00 pm.

22/02/2018 : i waited till 4.10 pm, no call was received from your end. I scheduled a call again through chat (Ref no.[protected].

Ms. Nazia (Senior customer care executive) told me she will handle my case and will call me by 5.300 pm on same day.
But no one called me back.

23/02/2018 : again i called ms. Nazia, she is asking for another 3 working days i. E upto wednesday as satu & sunday is holiday for them. But anyhow she agreed for some possible solution by monday.

The whole incident shows "unprofessional" behavior of service center & customer care executive.
Because of such ignorance & poor service, i am facing issue in office work too because i am unable to excess all my mails (16 gb v/s 32 gb).
"apple" is a not just a company it is a brand who always provides best service using world best technology. I purchased iphone by spending my hard earned money to get best service from your side. Now i am repenting that i should go for some other brand, at least their price is far below than iphone price.
Such incident is enough for me too think twice to go for any other product of so called "apple".

Apple selling spurious product purchase iphone 8 plus on 10th feb 2018 and found manufacturing defect in the iphone 17th feb 2018 deposit the product in apple authorize service center

I have purchased the apple iphone 8 plus 64 gb from authorize apple retails on 10 feb 2018 and found manufacuring defect (Display has black spots and vibration mode was not working)
Deposit the same with 17th feb 2018 to authorize service center of apple
Now apple is not replacing the product they are repairing
I need replacement of iphone 8 plus (Fresh product)

I had given my phone for service on 18th feb sunday. They said it would take 48 hours to diagnose the issue. Today post 48 hours, they tell me that the issue is with my battery and display which even a school kid could tell since it was not powering on and they have shipped my phone to the repair center for more diagnosis and that this process will take 3 more days!
This is ridiculous for the money we pay to buy the phone.

Dear lovely indians.,

Please realise yourself and your knowledge.

Big companies never do fraud., but how they loot money and gain bulk income from indian population. Let me explain many of foreign companies must depending on indian sales., they are getting 60% profit in revenue from only india markets... Nearly it’s correct because indian population 120 crores. Imagine if 5% of indian population uses apple itunes, apple initially given itunes application services free to apple handsets or users. Since we already bought apple handset and it’s dedicated to apple applications only., okay also we are compromising on paying one time charges for apple store i. E rs 60/- with registration if debit or credit cards., again they are also charging rs 120/- to access the apple itunes application in every month to download the songs. This is also some valid point., because we are also downloading songs and accepting to pay rs 120/- by auto debit option of credit or debit card. Because company does not require any authentication for next time purchase or itunes charges from our sincere innocent people in india or may be from our rich category people who doesn’t care of small amount.

Now coming to point why we need to pay rs.120/- even if we don’t download songs and only to just listen and playing songs from downloaded library in apple memory. Is this acceptable, this is like to forcing to pay rs. 1440/- for 12 months from all the lovely apple itunes customers.

Imagine 5% of apple uses paying unknowingly this money how the company would be looting from the people.,

In fact the same formula will be applied by airtel’s wynk music., ofcourse it’s a first month free.

Thanks
Tirumala

On 01 November 2017, I had given my damaged Iphone 7plus for service (under Insurance) at Icare Service Center at TTK Road, Chennai. ON 17 Nov 2017 they confirmed me that my phone cannot be repaired and will be given a credit note worth s.52000/- towards insurance claim within 45 days. Now its already 90 days and several times I had called up and followed up on the status, but no proper response or confirmation from any of the service / customer care team. Since I will be getting credit note from them and that can only be used for purchasing from their store, I have to wait till I get it. I have pre-orderd new iPhone and I waiting indefinitely to take the delivery, due to this uncertainty. Really fed up with them and so frustrated with the kind or unprofessional approach of the people. Pathetic customer care!

This is with regards to apple i-phone 8 model no mq6m2hn/a, gold, 64 gb, month of manufacturing nov'2017, that i bought on 11th feb'2018. I would like to bring to your notice that i bought i-phone 8 yesterday i. E 11th feb'2018 at 8:00 pm. It was a gift on valentines and birthday for my husband and when i gifted him, the moment he opened and started the phone to click the first picture o[censored]s with the beautiful gift, to our surprise the camera was defective. The rear view has some kind of rainy effect. The whole mood was spoiled as well as the valentine occasion for which i had bought. Such an error on part of apple company is not expected.
My entire charm and emotions were lost as i had saved money for months to gift this surprise which turned into a nightmare. It made me think that how could world's best company could have such a major manufacturing defect. The company that claims of being customer friendly and giving the best quality product could do such errors. This shows that the quality check points have some major drawbacks which the quality head needs to look into. This way the company will loose its customer retention and loyalty. This a major negligence on the aql (Acceptable quality level) being followed by the organisation.

Further on 12th feb'2018 i went to the apple care solutions asking for replacement where they denied the replacement of my new phone and said that only camera part will be rectified which will further take 7-8 days. My husband did not even used the phone.
I just want to ask the authorities that if a new phone has defective part that shows that there will be more defects in the making of the product.
I would also like to apprise that this has further created loss of trust i had in the company.

Myself being a teacher of marketing and management use to give case studies and example of apple company in terms of quality and customer retention but somehow the faith in the company has gone down.
I would request the authorities to kindly compensate for my loss by an upgraded version of the phone i. E i-phone x so that i can rebuild the faith and trust.
For the reference of authorities i am attaching a copy of bill and repair slip which are on consecutive days along with the problem of the camera.
Waiting to hear a positive reply.

Hi,
I bought an apple iphone 6s around end jan 2017 because my iphone 5s was giving issues. Later when i changed my iphone 5s battery it was working fine, if i had known earlier i wouldn't have purchased the new phone.

Anyways. Few days back my iphone 6s went into auto update mode (Software update) and it went off. Same thing happened with my iphone 5s also. My iphone 5s i was able to restore via itunes but was not able to restore 6s so took it to the service centre. There they informed me that there is a hardware problem nothing can be done buy a new phone. Its barely a year since i purchased this phone at full price and now they say hardware issue buy a new phone?! Tried calling their customer service cell (It takes a long time to get thru them, they keep putting you on hold and line keeps getting cut). I have been chasing them for two days wasting my time to no avail. Beyond disgusted and distressed both at the quality of product and service.

I am definitely never ever going to buy an iphone again. They just charge insane amounts for a faulty product and service.