Apple India Complaints & Reviews

I was purchase apple ipad 17dec2018, when i have purchase the apple sales person committed me this device is compatible with photoshop professional software, after selling the device he tell me please make your apple id then you can use it properly and he hand over the device, after 2 days i connect with him & told him kindly download the software then he refuse there own words and told me i didn't committed you any thing & do what you want, then i have met with there store manager she told me do you have any kind of evidence when he committed you like written or audio. As a consumer no one knows this things done by a reputed brand people. Store name saket croma near pvr cinema

Had some speaker & camera clarity problem with my iphone 7 plus for sometime when clicked underwater pictures, so thought to give it to service centre for check under warranty @ b2xcare solutions andheri east, mumbai. They kept the phone for one week and returned saying that we had checked and opened the phone here in mumbai as well as in bangalore and did not find anything. Week after again tried click underwater photos, as soon as the phone just touched the water, it got frozen. Took the phone to b2x, and was asked to pay inr 32000 for replacement saying that it is a liquid damage. Even apple customer care representative are asking to pay, instead of checking with the b2x. I agree the warranty is not for the liquid damage, but my question is the phone was working fine when not given to b2x and after they open and check the phone, water goes inside the phone. I am very sure there is something wrong at the b2x care centre. Very disappointed with the service from apple. Trust broken. Also please stay away from b2xcare solutions.

Why should i pay when the phone was opened by the b2x. I want replacement for my phone.

I have submitted my i phone se under warranty set to b2x dlf city center mg road gurgaon service center and they promise me that they'll return my handset back within 4-5 working days and now 12 days passed no satisfactory answer was provided to me they don't even know how much time bangalore team will take they just asking me to wait wait it's really hard for a person to stay in todays world without smart phone and i'm really feeling foolish after spending such a handsome amount on phone and in lieu i got pathetic services

I have a macbook purchased in 2015 and i bought an extended warranty for 2 years. My macbook fell off my bed and has a very minor or rather invisible scar. I can send a screenshot for the same. I went to the service center as i hv a keyboard issue. My shift key doesn’t work smoothly. They took my macbook and in the evening they gave me a call that this doesn’t come under warranty. The scar or dent is barely visible. All i asked was to service my macbook which is under extended warranty and look in to the keyboard issue which they say is working fine! I have gone through the terms and conditions and this is what it says:
“the warranty does not apply : (B) cosmetic damage, including but not related to scratches, dents and broken plastic on ports unless failure has occurred due to defect in materials or workmanship.”

My macbook is in complete working condition. All i asked was to service it and look in to the keyboard issue and they are telling me it doesn’t come under warranty which is so frustrating.
Kindly help me with this.

Monali contractor.

I purchased an iphone 5s for 19999 inr and purchased an edelweiss spills and drops protection for extra 2999 inr. Recently my phone sustained a minor crack on the screen. I reported the same on the same day (Within 24hrs) to the vendor i purchased the phone from.
The vendor is imagine store in orion mall, bangalore. They told me this has to reported to a service centre. I could not find the service centre on the same day nor could i reach them on phone after multiple tries.
Next week i called the service centre and i got connected after couple of tries. They told me since the event was not reported in 24 hours. The request will not be proceded. After this the executive i talked to, put me on hold for 15 minutes.
I called again, this time the executive disconnected the call after i told him my case claiming i am not responding properly.
After many more tries i got connected again, i was told that, the case will not be registered as the first operator had entered the incident date as 7 days back. And now my insurance will not be claimable in the event of any further damage either. I am raising a complaint as this means because of the incident, my insurance is void now.

I will like to understand why i cannot claim the replacement/repair for any further damage to the phone as this is not mentioned in the docs. I will also like to raise a complaint on the icare for providing me such a bad service and i store for not registering the event when it was reported.

Joseph

I gave pcss mahim an apple service centre my laptop. They kept it for a week charged me 3000. Did not do any work on it. I had to keep calling and went there 3 times. Once they called to say parts will cost almost 50 000. Then said a cable will be replaced covered within the 3000. Told me the cable will come in one day; i went back and was told cable will come in 3 hours. Went back the next day was told cable will come in half hour. I was lied to; given the shoddiest treatment and i am so upset i am thinking that i will not buy another apple product again. If these are the kind of people with no integrity and accountability that you are putting out there to be entrusted with your products. I am so disappointed and angry; that for no fault of mine i have been treated like this. I also messaged the next person in charge a mr john. He said he would get back to me and never did. Again showed no integrity or honesty. These values may be old fashioned but they matter to me. I am a teacher and i ironically teach about companies like apple. How they are different and trying to re write consumer experience. How as a company they are re writing corporate culture. But this experience has made me re think that.
I have no idea whether you will actually do anything about my complaint. Maybe you will continue with the trend i have encountered so far of indifference. But maybe you won’t. Here is wishing for the latter.
Regards
Dr tina chakravarty

;

My biggest mistake is to take iphone x.i have used this phone but repeatedly my calling is failed, i can not ever talk to any one because some how phone calling problem is there..i have complained this to authorised service centre systematix media in kolkata (city centre-1) complain no SL/13616..but they are taking phone for 6-7 days and then they tell it will now defenitely work..but same this is happending repetedily..kindly replace phone

Apple service center at parklane, Secunderabad - I have submitted my phone at service center on 16th Feb where service center rep told me we will send the phone to Blore center and get it fixed or replaced with 7 to 10 days which is 10th day today ..upon calling service center 26th feb he mentioned that it will take more 1-2 weeks ..This is my truly shame to Apple being such a big brand ..
Vijay Kumar
[protected]

Here is chain of events,

08/02/2016 : i have deposited my iphone 6 32 gb to f1 service centre, upasana mall, jaipur.

10/02/2018 : i have received loaner phone iphone 6 16 gb only. Service centre owner told me it will take 4-6 days to repair my phone.

16/02/2018 : i made a call to service center, owner said that i will get my phone by monday.

19/02/2018 : i again made a call, owner said it will take 2-3 days.

21/02/2018 : i again made a call, now owner told me that display is out of stock so they cannot tell me exact duration by which i will get my phone back.

21/02/2018 : i had a confrence call with service centre owner & ms. Jasmine (Customer care executive), she said if my issue is not resolved by 22.02.2018, my issue will be escalated to higher level. She scheduled a call for 22.02.2018 at 4.00 pm.

22/02/2018 : i waited till 4.10 pm, no call was received from your end. I scheduled a call again through chat (Ref no.[protected].

Ms. Nazia (Senior customer care executive) told me she will handle my case and will call me by 5.300 pm on same day.
But no one called me back.

23/02/2018 : again i called ms. Nazia, she is asking for another 3 working days i. E upto wednesday as satu & sunday is holiday for them. But anyhow she agreed for some possible solution by monday.

The whole incident shows "unprofessional" behavior of service center & customer care executive.
Because of such ignorance & poor service, i am facing issue in office work too because i am unable to excess all my mails (16 gb v/s 32 gb).
"apple" is a not just a company it is a brand who always provides best service using world best technology. I purchased iphone by spending my hard earned money to get best service from your side. Now i am repenting that i should go for some other brand, at least their price is far below than iphone price.
Such incident is enough for me too think twice to go for any other product of so called "apple".

Apple selling spurious product purchase iphone 8 plus on 10th feb 2018 and found manufacturing defect in the iphone 17th feb 2018 deposit the product in apple authorize service center

I have purchased the apple iphone 8 plus 64 gb from authorize apple retails on 10 feb 2018 and found manufacuring defect (Display has black spots and vibration mode was not working)
Deposit the same with 17th feb 2018 to authorize service center of apple
Now apple is not replacing the product they are repairing
I need replacement of iphone 8 plus (Fresh product)

I had given my phone for service on 18th feb sunday. They said it would take 48 hours to diagnose the issue. Today post 48 hours, they tell me that the issue is with my battery and display which even a school kid could tell since it was not powering on and they have shipped my phone to the repair center for more diagnosis and that this process will take 3 more days!
This is ridiculous for the money we pay to buy the phone.

Dear lovely indians.,

Please realise yourself and your knowledge.

Big companies never do fraud., but how they loot money and gain bulk income from indian population. Let me explain many of foreign companies must depending on indian sales., they are getting 60% profit in revenue from only india markets... Nearly it’s correct because indian population 120 crores. Imagine if 5% of indian population uses apple itunes, apple initially given itunes application services free to apple handsets or users. Since we already bought apple handset and it’s dedicated to apple applications only., okay also we are compromising on paying one time charges for apple store i. E rs 60/- with registration if debit or credit cards., again they are also charging rs 120/- to access the apple itunes application in every month to download the songs. This is also some valid point., because we are also downloading songs and accepting to pay rs 120/- by auto debit option of credit or debit card. Because company does not require any authentication for next time purchase or itunes charges from our sincere innocent people in india or may be from our rich category people who doesn’t care of small amount.

Now coming to point why we need to pay rs.120/- even if we don’t download songs and only to just listen and playing songs from downloaded library in apple memory. Is this acceptable, this is like to forcing to pay rs. 1440/- for 12 months from all the lovely apple itunes customers.

Imagine 5% of apple uses paying unknowingly this money how the company would be looting from the people.,

In fact the same formula will be applied by airtel’s wynk music., ofcourse it’s a first month free.

Thanks
Tirumala

On 01 November 2017, I had given my damaged Iphone 7plus for service (under Insurance) at Icare Service Center at TTK Road, Chennai. ON 17 Nov 2017 they confirmed me that my phone cannot be repaired and will be given a credit note worth s.52000/- towards insurance claim within 45 days. Now its already 90 days and several times I had called up and followed up on the status, but no proper response or confirmation from any of the service / customer care team. Since I will be getting credit note from them and that can only be used for purchasing from their store, I have to wait till I get it. I have pre-orderd new iPhone and I waiting indefinitely to take the delivery, due to this uncertainty. Really fed up with them and so frustrated with the kind or unprofessional approach of the people. Pathetic customer care!

This is with regards to apple i-phone 8 model no mq6m2hn/a, gold, 64 gb, month of manufacturing nov'2017, that i bought on 11th feb'2018. I would like to bring to your notice that i bought i-phone 8 yesterday i. E 11th feb'2018 at 8:00 pm. It was a gift on valentines and birthday for my husband and when i gifted him, the moment he opened and started the phone to click the first picture o[censored]s with the beautiful gift, to our surprise the camera was defective. The rear view has some kind of rainy effect. The whole mood was spoiled as well as the valentine occasion for which i had bought. Such an error on part of apple company is not expected.
My entire charm and emotions were lost as i had saved money for months to gift this surprise which turned into a nightmare. It made me think that how could world's best company could have such a major manufacturing defect. The company that claims of being customer friendly and giving the best quality product could do such errors. This shows that the quality check points have some major drawbacks which the quality head needs to look into. This way the company will loose its customer retention and loyalty. This a major negligence on the aql (Acceptable quality level) being followed by the organisation.

Further on 12th feb'2018 i went to the apple care solutions asking for replacement where they denied the replacement of my new phone and said that only camera part will be rectified which will further take 7-8 days. My husband did not even used the phone.
I just want to ask the authorities that if a new phone has defective part that shows that there will be more defects in the making of the product.
I would also like to apprise that this has further created loss of trust i had in the company.

Myself being a teacher of marketing and management use to give case studies and example of apple company in terms of quality and customer retention but somehow the faith in the company has gone down.
I would request the authorities to kindly compensate for my loss by an upgraded version of the phone i. E i-phone x so that i can rebuild the faith and trust.
For the reference of authorities i am attaching a copy of bill and repair slip which are on consecutive days along with the problem of the camera.
Waiting to hear a positive reply.

Hi,
I bought an apple iphone 6s around end jan 2017 because my iphone 5s was giving issues. Later when i changed my iphone 5s battery it was working fine, if i had known earlier i wouldn't have purchased the new phone.

Anyways. Few days back my iphone 6s went into auto update mode (Software update) and it went off. Same thing happened with my iphone 5s also. My iphone 5s i was able to restore via itunes but was not able to restore 6s so took it to the service centre. There they informed me that there is a hardware problem nothing can be done buy a new phone. Its barely a year since i purchased this phone at full price and now they say hardware issue buy a new phone?! Tried calling their customer service cell (It takes a long time to get thru them, they keep putting you on hold and line keeps getting cut). I have been chasing them for two days wasting my time to no avail. Beyond disgusted and distressed both at the quality of product and service.

I am definitely never ever going to buy an iphone again. They just charge insane amounts for a faulty product and service.

I am writing to dispute a fraudulent done by one of your apple employee recently in the amount of rs. 12000/-. He assured and convinced me to exchange my iphone 6 once the money is transfer to his bank account. Which i already did and after that he was unresponsive on call and chats.
I am attaching his photo id your reference and looking forward for your positive response.

Also let me know if you want me to share you money transferred details to his bank account.

If i don't receive any immediate response, i will have go legal and file complaint against him and apple.

Looking forward for your quick response.

Rajesh malve

I have an iphone 7 plus, and seem to be having trouble hearing people on the other end of the phone during a regular phone call. Their voice is very faint, barely allowing me to hear what they're saying.

Submitted phone 2 time to apple care center but still facing the same issue. Had also been in a call with apple support from last 1 months but every time they call and ask to do some or the other thing. Still not able to resolve the issue.

It's is really bad to know that apple is not able to give the solution to resolve the issue.

For the first time i had gone for iphone and its really a bad experience. I would never go for iphone in future... Its better to have a cheap phone rather than a defect phone

Dear sir,
My self yogesh kumar...
Humne iphone 6 plus phone purchase kiya...& uske headphone ki wire ko mobile phone se connect kiya... So ushki pin moti hone ki wajah se wah connect nahi ho paa raha tha... So humne iphone ke nagpur off. Mein visit kar ishki complaint ki to unka kahna tha yeh headphone issi ka hai... So humne usshe mobile pe connect karne ki koshish ki to wah bahut tight tha.. Jishki wajah se mobile mein connecting point damage ho gaya...
So meri request hai ki mujhe sahi mobile sahi headphone & mera mobile ka body cover change karke diya jaaye...

Thanks & regards
Yogesh kumar, jabalpur
M. No.[protected]

Hi team

From last 3 to 4 months my iphone 6 with serial no (Fdpv521uhxr5) not working well i am facing different different types of problems. Responding time of each app and each event is too slow some times phone get silent even on general mode, some time not able to pick call, some tome screen not visible screen becomes black, app crashes some times, some times beep voice hear at back end during using phone, typing respond time is more as compared to typing, overall more another problem occurs from last 3 to 4 months another thing service provide replaced my handset two times but the problems remains same no any solution get till now please help me too overcome from that problem. I am a big fan of apple phones from last 4 to 5 years but from last 4 to 5 months i am very disappointed by apple service please provide us solution.

Hey

I owe a iphone 7plus which is having a problem of camera quality, home button not working well and a feature of call announce is also not working so i submited my phone on 29th jan 2018 and my phone was sent to bangalore and said will be replaced or repaired within 6-8 days i accepted and waited for 8 days and when today i went to take my phone they gave the phone without evene repairing it and asked me to submit the phone againvfor another 10 days.
I just want to tell even a chinese company of mobile phone has a good customer service center and provides customer satisfaction not like you bloody fraud company, purchasing phone of 60000 is waste should have purchased a phone of small amount.

This customer service center b2x solutions at netaji subhash palace new delhi having such a worst persons seating there and cannot even satisfy customer and are such arrogant persons and stafff either dissolve this service or kindly change the staff and management worst service center and experience ever.
They even didnt even peovide me with loner device

I will definitly share it on social media and show to people how such a reputed company is conducting its business and having such a poor response and having such a poor service center and there response who cannot even satisfy its customers

Seriously such a big disappontment.

Kindly assist and dont letme to go to the courts for help.

Thanks
[protected]@gmail.com
[protected]

Enclosures:-
Old delivery report, new service report