Apple India Complaints & Reviews

I need some urgent assistance/support for the iphone purchased from apple store.
I purchased an unlocked version of iphone 7plus from your apple store on 22nd jan2018 (Refer attached purchase receipt). For few days (Around 4 weeks) the phone worked fine but suddenly on 25th feb the network signals disappeared and it was displaying searching for network connection. I tried replacing the sim card but with other sim cards also the issue persisted.
Then i contacted apple online chat support (Case id:[protected] and they suggested me to reset the network, rest the phone and then upgrade the ios through itunes but it got stuck during the upgrade with (-1) error. When nothing worked they booked my appointment the very next day with the apple service center where i submitted my phone for investigation. After few days i was told that the warranty has been voided and the issue is beyond economical repair. The service center told that they could do nothing in this case as the r/c has provided this status. Then i logged a case with apple technical support (Case number:[protected] where they informed that they would escalate this issue further but after few days they also confirmed that the decision of r/c is final and nothing could be done in my case. I got my phone back and the service center provided me the attached delivery report (Refer attached). I am not sure who else to contact to get my phone fixed as it’s a genuine purchase through apple store, i followed all instructions provided by the customer care & then went to an authorized service center for help and never contacted any 3rd party for support so not sure how the warranty got voided. Please help as i am not getting any support either from service center or apple customer care. This phone is so costly and not getting support due to apple device failure is really pathetic, not sure where to go for help

Iphone 8 plus stopped working on it's own. Black out screen and never started. Since it was in warranty period, i contacted the service station in ahmedabad and finally the device was sent to bangalore. The bangalore office after several follow ups shared that the device was damaged internally by an external agency whereas the phone was never given to any external agency. They asked me for stock replacement at a cost of inr 66, 000.

Hi,
I bought iphone x from apple authorize shop on december 07, 2017. And just after 2 months, my phone has stopped working. When i visit the icare centre for repair the device so they are saying it is not under warranty and it has some un-authorize hardware modification so they can't repair. But it's a new phone and first time only those guys opened. I have paid 89k for this mobile and again they are saying if i paid more 90k then only they will repair my device otherwise not.

Address from i bought the device:
Shop no 3 & 4, mtk reddy complex, near marathahalli bridge, sanjay nagar, marathahalli, bengaluru, karnataka 560037

My details:
Name: rahul yadav
Mobile number: [protected]
Email: [protected]@gmail.com

I have given my iphone6 32gb due to some problems in front camera aliment to iqor service centre ujjain and they gave me a standby phone 16gb and on that phone little dent has come and they are charging me 25000 rupees for that small dent on the down right corner. And new iphone6 is coming in 22000 and for that small dent on the standby phone they r charging me 25000 plzz help i m very much hassle from the last 5 days.. Plzz help i can't afford this much money sir... Plzz help me. Its a humble request.. And the imei no:[protected]

I need to get my iphone6 replaced. Its within my warranty period. My iphone 6 imei : [protected] this is 2nd time issue because 1 time also my iphone submit in apple service center (B2x bathinda, punjab). But again i faced this problem touch not properly work. I know apple team not expect any market complaint so i requested to replace my iphone within 7 days otherwise i take action to apple company. My contact no.[protected]

I am trying to recover my apple id password since last one month the problem is still not resolved and moreover not getting any update about the same when it will get resolved.
I have bought a new i phone 8 on 23rd feb and still not been able to use the phone what is the point of spending so much money and not use the phone.

Must say very very disappointing and poor service from apple

I need to get my iphone6 replaced. Its within my warranty period. My iphone 6 imei : [protected] this is 2nd time issue because 1 time also my iphone submit in apple service center. But again i faced this problem. I know apple team not expect any market complaint so i requested to replace my iphone within 7 days otherwise i take action to apple company. My contact no. [protected]

Hello, this is about my iphone 7. Recently, after the battery replacement campaign launch, i replaced the battery of my phone from apple. My phone was under warranty then. I was not happy with the replacement of the battery. The phone was freezing, heating up, lagging and the battery was draining profusely. I went back to apple.in the meanwhile the warranty expired when it was in their centre. Now, they are saying the warranty has expired. They are requesting me to please take it back, we have done what we can, we have tested the phone. However, they have tested it only on default apps. They said we cannot replace the phone. They are asking me to take it back and send screenshots of the phone and do regular diagnostic tests. I am sure all this won't help as those diagnostic test results would be normal just like it has been in the past. I have refused to take it back since i am looking for a replacement.

I have made numerous attempts of chatting and talking to them on phone but they are not ready to budge. Please help me. Iphone7 - imei – [protected] – contact no. - [protected]

My id number created by apple support on twitter for the complain done is[protected]...Kindly go through, you will get all the details about my complain .i had battery change under apple scheme after waiting for 2months, after my battery change my phone has not been working i am not able to hear any voice, it was working perfectly fine before, and i have never opened my phone before..They now asking charges, why should i pay unnecessary charges .This is at I venus service center at ring road, opp sub jail, ring road, surat .

I bought my ihpone 6s about 8 months ago and on 4th Match 2018 my phone dropped in a bucket of water accidently and i took it to the Koramangala Service center on 5th March 2018 and they said it cannot be repaired because its a liquid damage so i told them i have an insurance which i bought with my phone at the Imagine store . They told me the process to claim the insurance and said it will take 8-10 days. I followed the process so i called the apple customer care and intimated them that i want to claim my insurance. They said they will send me a link and i should fill in all the details and i would get an AMP number and with that number i can take my phone and few documents and go to the koramangala service center and submit eveyrhting. They said they will send me the link in half an hour when i called them and that day i had to call them about 4 times to get the link it was already 9 in the night and when i made my last call they said tomorrow we will provide the link. Next day in the morning when i called them they said no we were not able to find any details so you dont need a link just go and submit your phone to the service center and the rest we will take care. I did that and i went to the service center they refused to take my phone without the AMP number or the email link. so i called the customer care in front of them again and the executive informed the service center to collet the phone . I submitted all documents and they said it will take 8-10 days for approval and claim. All the problem started after these 10 days.
They never called me to give any update or information or any news. i called the customer care after 10 days and asked for an update he said he's not able to only my accoutn and view anything so call back at 12.30pm, i called at 12.30 and another executive said there is some problem in viewing my profile but the insurance is in process and he will call me the next day and give me updates. I waited in the morning no one called so i called them and the executive said the same thing that there is some problem in viewing my profile and he will get back in the evening evening no one called me so again I had to follow up for the update and another executive picked up and said I would know within 2-3 days . I waited for another 2-3 days I had no update from the so called customer care service center so i called them and explained everything again and again i was told that they were not able to view so call later when the concerned team is available so i called them at 12.30 again and then explained the entire problem again to another executive yet again and they said it would take another 15- 30 days . I got furious, they were first of all not able to help me with any updates they couldnt find my information at all even though I had my bill and the insurance copay I had already waited for 14 days and they were asking me to wait for another 15 days and no one was giving me any updates they were just not able to find any information about insurance in my profile. They would always say " Not able to login to your account and see the details" I bought the insurance for 4 thousand with the phone at the apple store i even had the bill but they were just not able to give any details any information any updates. The worst service ever . They are so unfriendly, both at the service center and at the customer care center.

Hi,

I have complained a couple of times & its not happened for the 1st tym, unnecessary deductions happening & i had to change my card for that twice.
Again same thing & when i ask a refund of the money which i did not initate then you guys dont do it give me a list of your terms & conditions, give excuses like your family member must have used it & bla n bla. I confirmed even if i never share the password cz of your stubborn ness. Then i stopped maintaining balance but still used to get message insufficient balance please add and all. I am a working women & do not have time for all this. Its my hard earned money and i wont let it go in vain. Contacted your technical department then & no reply. Then i got a payment in my account. The moment i get a transfer again a deduction by itunes. No work you'll have, really pathetic system & good way of looting money from users. I am sure that this will be my last phone of iphone & will surely spread the awareness cz you do not seem to care what your user goes through, if you people do not want a user i might as well switch as there is no value add & there are lot of competitors who r better & will not loot wht you guys seem to do all the time. Refund all my money back,.
Apple id - [protected]@yahoo.com

I have purchased a new iPhone X Silver, 64 GB from an apple store. Within a period pf 3 weeks, there is a green vertical line appearing on the display. When i informed the customer service, that confirmed that it is a hardware issue. They have now arranged to replace the display and are returning a repaired phone. I am not convinced to use a repaired phone and requested them to replace the handset. They have declined. After investing almost close to a lakh INR, this is the service guarantee from a so called quality brand.

That i have purchased a new iphonex on 14.02.2018 and just after the purchase, i have started facing problems like battery drained too fast, sensor doesn't work during face recognition most of the time and sometimes entire screen goes black n phone hangs for a while. So i gave my iphonex 64gb, space gray at unicorn infosolutions pvt. Ltd. On 12.03.2018 time:5:48:26pm in a brand new condition without even a single scratch, i have also told to that executive to check my iphone thoroughly for any scratches or any physical damage and also told him to mention the condition of the phone on the note sheet which you are going to provide me, except that he told me that i have checked the iphone and there is no single scratch and for that i am mentioning the unit condition as user level condition, if there is any kind of physical damage or scratches on the device then we will mention in it.

When i visited to store then they have committed me to return my device within 4 days from the date of inward time of the device.

Now today they call me to collect my iphone as it is repaired and the problems has been rectified, when they asked me to check the device "i have found two visible scratches on my iphone",
When i asked them that how the scratches are there on my device then they said to wait for sometime i'll ask my manager if something can be done and also they trying to convince me that these are the minor scratches there is nothing that may effect to your warranty, when i told them that i want the phone exactly i handed over it you then they again asked me to wait for more time at service center pacific mall subhash nagar, new delhi, when i fed up and told them to please call your manager then after 20 mins the manager named ankush singhal (As the name told by him to me) came and said that i have to wait till monday so that we can check that either the scratches are here due our mistake or from their side or from you (Customer; that's me). When i told him to ask your service center guy who collected my phone on march 12, 2018, so that guy didn't accept that there was no scratches instead they started to put the blame on me.

In the view of the aforesaid, i want my iphone x to be replaced with the new one along with compensation of rs.10, 000/- for the harassment done by the manager and their team by wasting my time and energy as i want to leave for the high court as i am not gonna accept that phone they are trying to give me.
And they had also replaced the speakers of my device without my consent even though i never mentioned any problem in the speakers.

Regards

Hi,
I kushal pal singh have bought an iphone x on 14 dec 2017 from invent g-12-13, hb twin towers, netaji subhash place, new delhi-110034. Since after the purchase of this best phone of apple i am facing many issues it is not worth of spending about 90 thousand rupees. The problems i am facing are:

1. Screen malfuntioning.
2. Touch not working sometimes.
3. Back cross button not working during open apps.
4. Never get full charged even after charging about more than 3 hours.
5. While scrolling apps it will automatically shows phone is charging even without connecting the charger.
6. Phone got extreme heating even u can't pluck in your hands.
7. Battery drainage
8. Display overlap with other apps options.

Now after visiting your service centre (B2x service solutions shop no. 207 a, 2nd floor, plot# d1-2-3 ndm mall 2, block d, netaji subhash place delhi-110034) so many times they have deposited my iphone x on yesterday as they said me that your server is not working. My job no. Is :dpp[protected].

Now i am requesting you to please take your phone back as it is a new phone and i am facing many issues and i don't want any repair in my new phone and refund my amount back. As your advertisement are misleading peoples as the phone get charges 50% in 30 min. So don't mislead peoples through your advertisement. Otherwise i have to file a suit in consumer court and also registered a fir for misleading peoples. Under the consumer protection act, 1986 under section 2 (1) (R) describes unfair trade practices, which specifically under sub-sections 2 (1) (R) cl. Vi and 2 (1) (R) cl. Ix include the acts which can be called as misleading advertisements and claims. Section 2 (1) (R) cl. Vi describes any act (S) aimed at “making a false or misleading representation concerning the need for, or the usefulness of, any goods or services” as one of the restrictive trade practices.
This act of yours caused me grave loss and mental agony. If you had not assured me that the mobile i am purchasing from your shop is a new one and having good quality i could not purchase the same from your shop. Believing upon your assurances i invested big amount to buy said mobile phone. You have knowingly and deliberately sold a defective mobile to me your this act is comes under the purview of cheating, which is an offence punishable under section 420 of indian penal code. You have done business against the business ethics and practice.
You are hereby called upon to provide me refund my money (Rs.89000/=) within 7 days from the date of receiving of this notice, if you failed in compliance of this notice, i will be constraint to take legal action against all of you by lodging a fir for initiating investigation and filing civil suit before competent court for recovery of damages and value of mobile phone and you shall be solely responsible for the cost and consequences arising thereof.
Note: a copy of this notice will be circulated to national and local media so that common people of india can be saved from this kind of cheating and malafide business practices.
Regards
Advocate
K. P singh
Delhi high court
[protected]
Email:adv. [protected]@gmail.com

I have purchased new iphone x and getting call delay problem from first day. I am contacting apple customercare from first day of purchase. But no solution get from apple. If it is not resolved with in a week than i will put a case to consumer court for return my whole money with my harashment coat.in starting call delay starts from 6-8 seconds and after some hours it becomes 20 seconds. From this problem i am missing my important calls and time loss.
Vikas singla
[protected]

I download one app qr code reader which happens to be tricky and fraud app. 749 was deducted without any consent neither i chose the subscription. This is totally swindle and apple even make the customer data to be compromised, please reverse my amount immediately and investigate this app, block it right way as several compalints are coming in news for this app.

I have purchased iPhone 6 10 months back and from past 5 months i am facing battery and heating. My battery is giving backup of just 3 to 4 hours and phone is heating a lot and when i gave my phone in service center they said that, now they have updated the software and issues are resolved, so i took my phone and used for 2 days but the still heating and battery issues are there; so i again went to service center and again they are saying that they have updated the software.

Worst experience with iPhone, so i recommend every not to buy iPhone because they dont give good service and i have to charge my phone 3 time in a day.

I gave my apple watch sports 42 mm 1st gen to repair at b2x sector 70 mohali sco 534 and they charged me 17, 577.00 via job no - moh[protected] created on 03/08/2018 and gsx repair notification no - g[protected] today when i came to collect the same and saw the box it stated mrp 14, 700 as soon as i asked and tried to click a pic the staff mr anil snatched the box and regional head avinash threatens to meet outside and used really bad words as consumer need strict action against the person...

I purchased an iPhone X a month back and there was a manufacturing defect, the screen was popping up, Apple swapped my device and I had to wait for a week, now after 2 days the swapped iPhone is also defective and shows yellow screen in pictures clicked from front camera. This kind of harassment after spending 90, 000 is not acceptable. Apple is supplying defective sets each time and spending this much money, energy and time is not possible for a student like me.

I purchased iPhone 4 months back and then one day it stopped getting charged up. I bought a new charger but still battery level didn't go up. Eventually it got switched off because there was no more battery life left.
I submitted the phone to service centre and they say its a moisture damage as headphone jack and charging port shows corrosion.
I asked them i didn't spill any water on it. Their reply was mositure in the AIR could have caused it.
Now they are asking for the amount of a brand new iphone to replace it, as it cant be fixed by them.

As a consumer, it is not all acceptable as my device is under warranty and i expect it to be fixed, even if i have to pay the labor charges. but asking for the amount of the entire phone is lawfully wrong.
When i called customer care and asked them do i need to carry my phone in a airtight pouch to avoid moisture, reply was YES.

I need my grievance to addressed.