Apple India Complaints & Reviews

Hi,
I bought an apple iphone 6s around end jan 2017 because my iphone 5s was giving issues. Later when i changed my iphone 5s battery it was working fine, if i had known earlier i wouldn't have purchased the new phone.

Anyways. Few days back my iphone 6s went into auto update mode (Software update) and it went off. Same thing happened with my iphone 5s also. My iphone 5s i was able to restore via itunes but was not able to restore 6s so took it to the service centre. There they informed me that there is a hardware problem nothing can be done buy a new phone. Its barely a year since i purchased this phone at full price and now they say hardware issue buy a new phone?! Tried calling their customer service cell (It takes a long time to get thru them, they keep putting you on hold and line keeps getting cut). I have been chasing them for two days wasting my time to no avail. Beyond disgusted and distressed both at the quality of product and service.

I am definitely never ever going to buy an iphone again. They just charge insane amounts for a faulty product and service.

I am writing to dispute a fraudulent done by one of your apple employee recently in the amount of rs. 12000/-. He assured and convinced me to exchange my iphone 6 once the money is transfer to his bank account. Which i already did and after that he was unresponsive on call and chats.
I am attaching his photo id your reference and looking forward for your positive response.

Also let me know if you want me to share you money transferred details to his bank account.

If i don't receive any immediate response, i will have go legal and file complaint against him and apple.

Looking forward for your quick response.

Rajesh malve

I have an iphone 7 plus, and seem to be having trouble hearing people on the other end of the phone during a regular phone call. Their voice is very faint, barely allowing me to hear what they're saying.

Submitted phone 2 time to apple care center but still facing the same issue. Had also been in a call with apple support from last 1 months but every time they call and ask to do some or the other thing. Still not able to resolve the issue.

It's is really bad to know that apple is not able to give the solution to resolve the issue.

For the first time i had gone for iphone and its really a bad experience. I would never go for iphone in future... Its better to have a cheap phone rather than a defect phone

Dear sir,
My self yogesh kumar...
Humne iphone 6 plus phone purchase kiya...& uske headphone ki wire ko mobile phone se connect kiya... So ushki pin moti hone ki wajah se wah connect nahi ho paa raha tha... So humne iphone ke nagpur off. Mein visit kar ishki complaint ki to unka kahna tha yeh headphone issi ka hai... So humne usshe mobile pe connect karne ki koshish ki to wah bahut tight tha.. Jishki wajah se mobile mein connecting point damage ho gaya...
So meri request hai ki mujhe sahi mobile sahi headphone & mera mobile ka body cover change karke diya jaaye...

Thanks & regards
Yogesh kumar, jabalpur
M. No.[protected]

Hi team

From last 3 to 4 months my iphone 6 with serial no (Fdpv521uhxr5) not working well i am facing different different types of problems. Responding time of each app and each event is too slow some times phone get silent even on general mode, some time not able to pick call, some tome screen not visible screen becomes black, app crashes some times, some times beep voice hear at back end during using phone, typing respond time is more as compared to typing, overall more another problem occurs from last 3 to 4 months another thing service provide replaced my handset two times but the problems remains same no any solution get till now please help me too overcome from that problem. I am a big fan of apple phones from last 4 to 5 years but from last 4 to 5 months i am very disappointed by apple service please provide us solution.

Hey

I owe a iphone 7plus which is having a problem of camera quality, home button not working well and a feature of call announce is also not working so i submited my phone on 29th jan 2018 and my phone was sent to bangalore and said will be replaced or repaired within 6-8 days i accepted and waited for 8 days and when today i went to take my phone they gave the phone without evene repairing it and asked me to submit the phone againvfor another 10 days.
I just want to tell even a chinese company of mobile phone has a good customer service center and provides customer satisfaction not like you bloody fraud company, purchasing phone of 60000 is waste should have purchased a phone of small amount.

This customer service center b2x solutions at netaji subhash palace new delhi having such a worst persons seating there and cannot even satisfy customer and are such arrogant persons and stafff either dissolve this service or kindly change the staff and management worst service center and experience ever.
They even didnt even peovide me with loner device

I will definitly share it on social media and show to people how such a reputed company is conducting its business and having such a poor response and having such a poor service center and there response who cannot even satisfy its customers

Seriously such a big disappontment.

Kindly assist and dont letme to go to the courts for help.

Thanks
[protected]@gmail.com
[protected]

Enclosures:-
Old delivery report, new service report

I own a iphone 6s 64gb with imei no [protected]. After ocotber i have updated my os to ios11 from which my battery is under performing. Apple company has globally acknowledged the issue and started a battery replacement program for half of the original price. When i have raised the issue with icare – apple authorised service centre they say due to other functionality not working, they cant provide me the battery replacement and asking me to pay 27000 to exchange for new mobile. But when i have submitted my mobile they have acknowledged they have examined and said that there is no issues with the phone and the battery will be replaced as promised. So i have dropped the phone, after that they claim that they are many hardware issues with the mobile and the battery is not replacing.

Apple link saying the battery needs to be replaced : https://www.apple.com/in/iphone-battery-and-performance/

Hi,

I have bought this iphone 6 on 14th august 2017. Its been less than 6 months and i have been facing lots of issues in terms of mobile network, mobile data, and battery life.

Mobile network & internet drop is very often and intense even at the places where the service provider has good connectivity. This causes the issue of lots of call drops. When i tried for another brand phone at the same place with the same service provider, i can still complete the call. This started happening after 2 months of buying the phone. When i visited planetcare, they ask me to switch to other service provider saying that iphone with not good with airtel (Though many of my friends are using the same combination). Now i ported my number from airtel to vodafone as per suggestion. The surprising fact is its even worse now and i can hardly connect to call and mobile network. This has almost made me unreachable to my family & most of my friends considering whenever people call, they can not connect with me and even if they connect, it gets disconnected multiple time. I have even faced issue during one of my job interviews and i could not manage to talk through the whole time.

Considering that planetcare dint provides me a proper solution, i could hardly manage the connections. Now after porting the number i can't port it back to any other service provider.

Battery life has drop badly and can hardly last for 8 hours in working condition with restricted internet usage. For this, planetcare told me that my phone battery is perfect and there is no problem at all.

I am not sure how to handle this or do i need to change my phone within 6 months as i am not able to perform basic stuff on phone.

I bought this iphone 5s from croma in oct'16 and by nov'17 this phone stopped working ie no display and no response. I took this phone to maple, the authorised service center of apple in bandra, they took rs 2000 and updated software but phone again conked-off next day. Now maple says that phone has hardware problem and nothing can be done about it. Only option is replacement if i pay rs 24994 - the original cost of this phone was almost same hence absolutely no respite to me.

Nobody buys an iphone for one year life. Seems apples have started to rot.

Case Number:[protected]
I bought Apple 7 in the first week of January. Just after, I bought my phone, it kept restarting. I called customer care. They asked me what operating system I was using. I told them 11.2.2. Then they asked me to do some troubleshooting steps. I did as they told.But the problem did not resolve. So I called again. I was transferred to a senior executive. She asked me many questions and asked to send me some data. I did as she asked. It took a lot of my time. She told me that she would call me after 2 days. I did not receive any call. I also sent an email asking about progress. Did not receive any reply. Called Apple customer care again. I had to explain all details again. Then after waiting for a long time, I was transferred to a new senior executive. I had to explain all details of the case to him. Then he asked me for time stamp of data. I told him. It took a long time. Then I received a call on Saturday and he told me that they are still working on it. I said ok. Then I did not receive any response. I called Apple after 4 days and again I was transferred to a new executive after waiting for a long time. He asked me to monitor the phone and call Apple care immediately when the phone restarts and send him data immediately. I said its not possible since i am busy in my work Then he told me that he is fixing appointment with local Apple service center. I said ok. But after I hung up call, I received email that my case is closed. I called Apple care again and this time again I was transferred to a new executive after long wait and explanation. He fixed meeting in service center the next day. The next day, when the phone restarted, I was having some free time. So I immediately called customer care, I was again transferred to a new executive. I gave her all details and also sent the data again. She said she would call me after 2 days. But I did not receive any call but i received email that She tried to call but could not reach me. I immediately rev erted on email Then I called the executive's number. She did not pick up phone, so i left message. Then afterwards, I again sent email giving confirmation about call.Did not receive any reply. After 2 days, I again called her number she did not pick phone. I sent an email again. I did not receive any response. The following day, I called customer service center again. I was transferred to a new senior executive again. After waiting for a long time, she told me to visit service center. The next day, I went to service center. The service center people told me that my phone needs to get updated to 11.2.5 from 11.2.2 and the problem would be resolved.

During calls with customer care, I was told that top engineers were working on the issue. Nobody in customer care knew this simple solution and they kept wasting my time for no reason. This is not what I expected from a company like Apple.

-network problem
-auto off
-screen black
-display brightness gets dark n light automatically
-front camera got blurred
-heating problem while using with in 5 minutes, also if kept aside - then also t gets starts heated
-also note we have already updated 4 times but unfortunately
The problems are increased rather than to get resolved.

Please contact - [protected]@gmail.com

I have not found picture of whistle in object category.

Dear sir/mam,
Greeting!!

This is vinay prajapati. My i phone 6 32gb is not turn on. On saturday i were using it but automatically it was gone to turned off. I am unable to use it still.
I have visited in service centre in anandvihar pachific 1st floor.
They told me my phone is in bending condition so they can't any help for me.
But i can't understand my phone is not feel in down and no any accident occurred.
My imei number is [protected]
And also in warranty to march.

Service centre person told me, it will be replaced in rs 25000 pay by me for new phone.
I can't understand your are a huge brand apple. And customers are not satisfy with your work.
I know only 1 thing no damage is occurring from outsides after that why are you not replace my phone.

I am not happy because i am in loss.
And i can't afford no more money for by new phone.

Please help me

Regards
Vinay prajapati
+91-[protected]

Apple iphone 7 plus jet black handsets are having auto scrathes problems and which is making its look very cheap.

My only concern is that if it is know to apple that these scratches will come so easily, why the same is being sold and why it is not being told during sell of the product. Had it been told to me during purchase, i would not have gone for jet black model.

Apple is known for good and quality product and that’s why we pay huge amount for handset, then how come they have accepted such inferior quality of material for jet black model of iphone 7 plus? Is this not a cheating with it’s customers?

I have not invested 55, 000/- for such kind of inferior quality.

I need to know as why should not i get the refund or replacement handset...

I purchased apple earpods from izenica shipra mall few months ago. There was an issue in the right earbud and the voice went low. Contacted apple customer care via chat and was informed that could visit the apple authorized service centre for a replacement. I informed the chat advisor that i dont have the bill/pop, but was assured that they can assist without the pop. Hence, i visited the service centre on 13th january by the name of b2x in pacific mall, delhi. Informed them about my query, after a wait time for nearly 1.5 hours, they said that they cannot replace the earphone since i dont have the pop. Also, the girl on the front counter said that there is a lot of air wax in the earphone, due to which this cant be replaced. However, when i raised this the centre manager said that its not because of that but the fact that you dont have a pop. I asked him to give this in writing to me on the company letterhead. He said this cant happen as they have not created a job sheet for this.

Staff name at the service centre

Taariq olayee - centre manager
Monica rawat - front desk

I am amazed with the kind of customer service apple offers. I mean its hard to believe that if the customer loses the pop, then the transaction cannot be traced and no resolution cannot be given. I was informed that the earphones can be traced by the serial number and can be replaced. It is insane to believe that a brand like apple doesnt have a central system to track products and transactions and customers are denied their rights. I dont see a point to choose apple and spending a huge amount over other brands, if basic rights to customers are denied. The earphones are under warranty and there isnt any damage, hence i deserve them to be exchanged/replaced.

As a customer it is not my duty to chase different departments to get a replacement, that too for an accessory. I demand compensation, a replacement and a gesture of goodwill by apple for my time and effort wasted and money spent on my travel to the service centre back and forth.
I will look forward to escalate this complaint to the highest level possible, just for the fact that the procedures are so ridiculous and not made for the customers convenience.

Apple earpods - sku - mnhf2zm/a
Model - a1472 // 4r7185108

Name - ankit verma

My apple phone keeps on restarting again and again multiple times and i am unaable to use it since the time apple updated its software few months back. They should have ideally tested on all the models before bringing it out in the market. Multiple times in emergency i have not been able to use phone because of this restart issue and i feel mentally harassed and need a a solution to it. Either resolve the issueor get me a new mobile or refund the money.

I feel mentally harassed and want a solution to it at the earliest.

Dear all

I had lost my i phone 6 - imei no - : [protected] dated 18.12.2017
Later i tried to recover my backup from icloud which i got recovered in 20 days, but after i got my new password found that my back up was not there
I asked call center that i had my precious & valuable back in itunes software which i last back up in aug 2017 in my laptop as i feel less secure online but unfortunately that was encrypted & password i don't remember
I asked them to recover my contact even on my risk but they refused
I only want apple to recover my contact list which i had in my itunes at nay cost they want
My contact no is -: [protected]
Email id -: [protected]@gmail.com
Regards
Varun dev chadha

I approached macintel, apple authorised service center siliguri, for the replacement of my earpods. At the first instance they have accepted it stating that it will be replaced within 4-5 days. While accepting it they checked it throughly and confirmed about the replacement. Later they rejected it sataing that warranty is void due to some normal scratches on jack. This they have not informed while accepting the earpods. My question to the company is why have not checked it while taking it in their coustody and informed me that warranty might be void due to normal scratches. How possible without any physical damage like wear/tear warranty is void.

Request you to assist in this regard.
Thanks.

Souvik sarkar
[protected]
Srisouvik. [protected]@gmail.com
Model iphone 6

Service center mail id - support2. [protected]@macintelgroup.co.in
Phone-[protected]

I bought a brand new iphone 7-32 gb through flipkart, upgarded my self from a basic phone. Hoping that the brand is worth the money spend. Howvever disappointed & disheartened.

The phone at freezing & battery issue, phone was replaced. I also bought a insurance on the same. I have spend enough time & effort on this, i want my money back i dont want your phone. Horrible experience, never expected to be such a nu sense.

I approached imagine, apple authorised service center, for the replacement of my defective charging cable. At the first instance they have accepted it stating that it will be replaced within 2-3 days. While accepting it they checked it throughly and confirmed about the replacement. Later they rejected it sataing that warranty is void due to discolouring of pin. This they have not informed while accepting the charging cable. My question to the company is why have not checked it while taking it in their coustody and informed me that warranty might be void due to discolouring. Secondly there is a possibility that discolouring of the pin might have happened in their coustody.

Request you to assist in this regard.
Thanks.