Apple India Complaints & Reviews

From last 5 day i m facing battery problem my phn charging seems to be 63 when i switch off and dan i switch on the phn i seems to watch charging 67 or 70 how charging automaticlly increasing. Mynphone warranty was upto 18 dec 2017 my face that problem on 15 dec i deposit on service centre on 16 dec on 20 dec when i reached to delivery my phone i seems to saw that the phone problem is same. Service centre is not ready to resolve my problem i have photos in which battery seems to be low in a second or in a minute yet i have not deliver my product

+91 [protected]
I have iphone 7, 256 gb.in the morning when i was trying to dial it was not happening. Instead phone was getting off on its own. I switched on and tried sending an important msg. But i could not do so as the phone was getting heated up and moving to starting screen. Its battery got discharged from 100% to 1% in i hours time. Please resolve as i have an important event cannot function without my phone.

I am facing multiple challenges with the device and this is the 5th device i have received from apple which i am using right now because of the problems there in the device and i am not getting a proper resolution inspite of knowing the fact that customer is getting troubled. So please contact me asap and help me out in this.
Dhruv
+91 [protected]

To the customer complaints beureau

I have asked for my apple earpods to be replaced is it was faulty on 30th of november 2017. Since then i have only heard awaiting spare’s from the vendor. It’s been 16 days and the issue isn’t resolved each time i call i get to hear we will check and call back but i don’t get a call back.

I request you to please look into this issue. I have attached screen shot of the message i received last on december 5th. A company so huge as apple has a customer satisfaction of absolutely nothing. Kindly escalate this further.

I m monika.. I purchased apple i phone 5 s from amazon on 18 feb 2017.. The set is still under warranty. I m facing battery issue since from last 15 days.. The phone heat up & phone need to be charged at least 2-3 times a day. Due to this problem i visited nearest apple customer care center b2x (Pitampura, delhi). They simply refuse to solve my issue & returned by phone back. As my phone still under warranty but no body ready to solve my problem

Attached
1) copy of bill
2) copy of complaint registered

I phone imei [protected], submitted twice to your service centers at kochi and kottayam for resolving mic/ receiver problems both time phone was return stating that the problem issue is resolved. However mic/ receiver problem persisted unresolved while recieveing the iphone after second repair hence the phone was again submitted for resolving the same issue at i care kottayam. I regret to inform that i am not at all satisfied with your service.in fact both times the problem was not resolved but delivering back the phone stating the has been resolved amonts to cheeting/ disrespecting the customer who which will definitely make one feel to lose confidence and reputation of your company and after sales serivice.
Ref. Sck1337174
Sco 1449549 and sco 1464485.
Please look into it and making nessassry action to rectify the compiant of the phone. Alternatively a new phone supply to me.

I submitted my device twice in you service centre but not yet your executives solve my problem and not return my phone from last 15-20days... I want to know where are my phone from 15-20 days what are you guys doing with my phone, everyday i call twice or thrice in you service centre but no one explain me anything about my phone
I am a apple but now i am not satisfied with your services i am totally disappointed with your service you have totally third class service you charge lot of money for your products but your service is pathetic

Products - iphone 6s
Seriol no - f17qh1sdgryg
Imei no - [protected]
Phone no - [protected]

I bought an iphone 6 from saudi arabia. And i used it for 1.5years, suddenly it doesn’t show any range of my sim, then i changed the sim also it shows same as earlier. And i visited an i care centre in india they told me that their is a board complaint happened to my iphone, and they said to me they have no repair options they have to exchange with a new one of rs 27000/- i don’t have enough money like this. What i do for this problem? And the phone didn’t get much used by me, and i wondered how it happened?
I want a solution immediately because we are the customers of your product and you have the responsibility to take care us. Thank you

I spent 2 hours with an apple customer support executive trying to resolve my iphone problem, after which i spent some time over chat with another apple customer support executive.

After this, i decided to take this to your service centre (B2x, sardar patel road, chennai). I explained to them that they must go through my case history before recommending next steps. Your centre staff then mentioned that checking my phone would take 2 hours at the minimum. I do not know what they did, but at the end they mentioned that the phone could not be fixed and that they were planning to send it to bangalore for repairs.

I got a call the very next evening saying the issue had been fixed, the phone had been flashed and that i could pick it up.

Well, we went today to pick it up. The phone had been flashed. We came home and restored our back-up, enabled 2-factor authentication, and lo, we have exactly the same issue as before.

This is a phone under warranty. I have been without my phone for 6 days. I have travelled 120km to your service centre (Thrice over 2 days). I am in exactly the same place as i was last week.

Can someone show some sensitivity and care to resolve this as painlessly as possible, given that we have scaled down from a family with 2 ipads, an imac 27", 3 iphones, apple router, to just this one phone... Without tarnishing the apple brand any further?

I cannot even login to mysupport since 2-factor authentication has now been enabled...

I have shared my card details in imusic subscription and recently i recevied a measage that some one at&t used my card for 1400 usd and i am not sure but i thought the info is leaked from apple end, i just want to know why your not providing otp based card services in your account for more security.
I thought the info is leaked from your end could you please check once and let me know there will be any deductions happen from my card at your end due to any subscriptions or anything else.

Saiphanidra
[protected]

Hello sir
I am sachin mujral. I live in dharamkot, dist (Moga), state-punjab. I have iphone7 and the 10 day before my iphone create the problems like a :-hanging problem and screen red dots and battery backup and hanging probles more time
I am visit the iphone care center in ludhiana at 28.11.2017 and i took my mobile for 7 days and i got my mobile back but i am not satisfied with this mobile. Please you help me and my iphone under warranty and i hope you help me please you help me and change my iphone in under waarranty.
Thnq sir
Name:- sachin mujral
Contact no. :-[protected]

Dear sir
[protected]@icloud.com it's my apple I'd. Past 6 month I was using I phone, i have facing some problems on my apple iPhone 6s 64gb.
My mobile getting fast battery drain.i had turned off commonly battery using apps everything in the settings. But also having problems.
If I has 100% charged. continuously using 4G or 3G means with in 2-3 hrs battery level come to 20% below.
Normal Samsung or chaina mobile having greatest battery back up. this f...ing iPhone gets me irritating daily. Mobile Cost is high. Fu..ng how Many times should charge per day. Please resolve my problem otherwise I'll go for Samsung or some things else. I never promote any apple devices to my friends or relatives.. Hope u can understand my problem

Dear sir/mam,

I am satish chandra asati and my apple id is [protected]@gmail.com
I have deduct my money around 590rs from my sbi account through itunes.com/bill.
And my primary mail id is [protected]@gmail.com
So kindly sir refund my money in my account immediately because its unnecessary deduction from my account through itunes service

Thanks & regards
Satish chandra
[protected]

While operating the mobile gets switched off at once and will restart at its own. After few second it will blink and restart again. For a long time it will be in same mode with apple logo. Then and there it will come in operation mode with different shade shape lining and changing of screen. This magic will continue till the battery gets discharged. It will be so hot that there is all possibility to...
My mobile no. [protected]

You have launched an advt on 1st dec 2017 on times of india where you have guaranteed a minimum exchange value of rs 8000/ and a store discount of rs 1000 for all old ipad models 2nd gen and above. However, i went to your authorised prem reseller store izenica in noida. They have only offered rs 5900 on this though it is aworking excllnt condition one without scratches, perfectly working touch screen, working charger, no heavy scratches, no discolouration, no cracks, no cracks, no lines, it has normal signs o[censored]sage. The izenica store is in gip mall store no 17, noida up. I went to mega store (Another apple store) on 2nd floor in the same mall and they offered me rs 7500. I fail to understand why do you give the advertisement when you cant honour. Really sad from apple.

Dear sir,
I am elviro rodrigues and i had purchased iphone 7 on 20th may 2017.
After 3 months exactly the phone started to heat up too much, i tried speaking to the retailer about it and he said there might be network issues so it tends to heat up.
Now on 30th november 2017 my phone suddenly stopped working while i was at the gym at 6:30 am. The screen had some moisture due to the ac so when i tried to unlock it did not respond. I came home and kept for charging it did not show any sign so next day i decided to visit the service centre at mapusa goa pcss solutions pvt ltd. The guy at the service centre was so rude that he was not ready to help me and instead is telling me to pay rs 29200 for a replacement and also telling me that i have dropped the phone in water and after dropping i have gone to some technician and opened the phone. First of all i paid 50000 for the phone, why would i go to some technician when the phone is still under warranty?
I feel apple india is cheating people by not providing proper services. They sell phones at a higher price but when it comes to servicing they do not entertain common people like us. I feel i am cheated as it is not my fault and i have not put my phone in water which they’re accusing me of doing so.
If it was my fault why would i go at the service centre? Why would i file a complain here?
I have really worked hard for this phone... And now they’re telling me to pay 29200 for a replacement phone which i cannot afford.
Please take my complaint seriously and help me sort this issue... I feel i have wasted my money by buying iphone. Not my fault but they’re blaming me.
Please help me soon as possible... My phone number is [protected]

Dear sir,
Greetings.
Myself from mangalore, karnataka, india. I bought you iphone 6s plus on 31st october 2016 from reliance digital, mangalore. Presently my one year of warranty has been exhausted.
For the last 3 months i had issue with my mobile and for this i appeared before reliance digital, where i purchased the same, when it was under warranty. The technical support person checked and he orally said he cant find any issue. Later it worked, troubling me intermittently by saying no range. For this problem i was asked to contact maple digital technology international pvt. Ltd., where they charged me rs.1180/- (Which is too high), just for receiving the mobile for checking. Now they have detected icloud issue also sim not detecting, which is costing me rs.30000/- (Rupees thirty thousand only) towards its repair. I was asked to contact singapore office, talked for an hour, but could not come to any conclusion nor solution
So what i am trying to explain you is, it is the improper checking by the technician, which caused me such a huge loss, which is impossible for me to bear. My whole family is using iphones. Kindly do not make me stop buying your product in future..
So i hereby request you to kindly look upon this matter and advice the respective personnel to find a solution for my problem.

Hi team,

I hail from amritsar and i am the regular patron of apple products (Phones, ipad). Recently, i have ordered apple iphone 6 from online site (Amazon.com).

From the day i have purchased the item it was causing trouble to me as various applications were running slow. I visited the nearby store couple of time but i have not got any prompt response. Being a senior citizen, it is difficult for me to visit store everyday for follow up.

Last week my speaker of my iphone 6 also stopped working, when i visited the store today and asked for replacement, they told that it is not manufacturing defect. We need to send device to bangalore for which we will charge around 2500/- rs.

My device is new and under warranty, i just want my phone should be replaced as it is under warranty without any charges.

Please find the phone details below:-
Serial number :- f18vd5dwhxr5
Imei number :- [protected]

Customer details:-
Name:-rashpal singh
Address :- 2269, block - c, ranjit avenue, amritsar - 143001
Phone number - [protected]

Apple amritsar authorised server centre:-
Sco 29, national shopping complex, hide market, maharaja ranjit singh nagar,
Ram bhag, amritsar punjab
Phone no - [protected]

It is being last 5 years that i am regular patron of apple products but the behavior of staff was not up to the
Mark.

I am a retired sr banker and senior citizen.

Kindly advise on this and let me know how to proceed further for the replacement of the defective device.

I have bought iphone 7 within 2 days it started heating up badly while using apps i gave it to the service centre they took almost 12 days to resolve and was not updating me with mail or any follow up call after 12 days of running behind this they said it was something to do with hardware gave me a new replacement product which is refurbished now i have used this replacement again for few days and it’s still heating up. I paid all my saving s to buy this and this is what happen
I need an answer to this

My phone always change it self too brightness when i shoud adjust manually and its too heated compared other i don’t know why iphone change this type and it also when any one cal to me its doesn’t show order wise.. I already use old iphone 6 (16gb) thats too good.. But it was really soo many problems.. Soo am going too iphone center to exchange it..