Apple India Complaints & Reviews

Dear apple team

This is ayesha mubarak i m an i phone -6 user almost a 8months before i have buyed a brand new iphone -6 from garuda mall iphone outlet

From the day i purchased phone i was hearing some disturbance in phone when i do a internet cal, what ever i use to talk the receiver would not get any thing instead some disturbance, siri was not working at all then i have gone to i phone service center and got the phone repaired

Immediately after a month all of a sudden my phone use to automatically shutdown and use to get restarted then again i had to rush to iphone store and got repaired

On 31/12/2017 again my phone has a same problem of siri is not working and now if i speak in normal call also the receiver are not able to hear anything..

Now i have submitted my phone to iphone service center of rt nagar, i want a phone replacement i don't want that phone to again which is a damaged piece

Earlier to this i was using i-phone 5s then i had a wonderful experience from the movement i have buyed this phone either my phone will having problem or will be in service center

Now this phone is under warranty your people are getting it ready with out cost this will definitely happen even after warranty over then i need pay and get it repaired just cause i have buyed a not good phone

Here i m requesting only one thing is that i want a phone replacement as i had a very bad experience using this phone which has faulty all the time

I have submitted my iphone6s 32gb space gray handset to ample technologies, alwarpet, chennai in stock condition on 09th dec17, because the ringer switch was misfunctioning and the home button was not clicking properly.
The device was taken into custody and they promised to return the handset on16th dec17.
With no updates from the service center since then, i visited the center on16 to enquire about the same and they replied that the device is at the rc and it cant be repaired or replaced.
I agreed to that and asked them to return back me handset in the same condition that i have given them.
Now they are saying that my device is not charging or booting up. It has been almost a month and still no response from the service team yet.
The executive ms. Gomathi sekaran is the person attending this and has not provided any details of delivery.

The status of the device and the date of delivery is unclear.
Case id: 7492008
Ref no: imt1462870
Such a negligent act from apple team.
The device given at the stock condition has been damaged and the center is not disclosing the actual issue.

My name is jayprakash karotia, badly cheated by apple service center & lost complete faith in so respected & ethical company like apple.

Chronology of incidences as follows:

1. I bought iphone 4s in aug’15. It’s an out of warranty case now.

2. I had an under-warranty experience with apple, which was very satisfactory, transparent & professional in indore. (You may check the records)

3. Since last few days, i was suffering with charging abilities of phone & back up of battery.

4. I showed this phone to your authorized service center picatype systems, pune.

5. I won’t name the person, i was told that battery was gone, to be replaced. But gentleman didn’t informed price. Only informed me that system is not supporting so i shall inform you over phone. It was ok from my side. I submitted phone there. They gave me receipt of handset on their form.

6. I received a call from same person after half n hr, telling me that this battery to be procured from market, warranted for one month only. Only cash is accepted against this transaction. Also, invoice shall not be given for this transaction.

7. This event made me think on genuinely of apple service station. I deliberately accepted this & asked to go ahead.

8. When i received a call to collect handset, i thought to capture this fraud transaction, hence i planned to record everything.

9. I was informed by same person that warranty is applicable now for 3 months??? And took that receipt which was given to me. So now i have no proof left. This meant no transaction happened with me. Money i paid in cash rs. 1800 is in whose pocket, i don’t know? May be apple or may be dealer?

My questions:

1. Do you allow your dealers to promote non-genuine fraudulent deeds?

2. Do my phone have genuine battery or non-genuine??

3. Was this a right way to deal customers, keeping in dark???

4. Was this a professional way to deal customers???

I updated my iphone 6 to ios 11 recently. From then, my phone is getting stuck, is very very slow, and is having lot of issues. My phone was in very good condition and is not even 2years old. I don't have any unnecessary applications and have enough memory.
I feel like apple is trying to slow down all the older versions of iphone with ios updates so that people will keep buying new phones.
I have read many similar complaints.
If this is not resolved, we will be forced to go to consumer court

Dear sir/madam,

Iam elangovan, i bought iphone on[protected]. From the beginning i found the issue that very low battery life and over heating. Because of my hectic schedule i gave my phone after 1 month for your support iplanet, rspuram, coimbatore, tamil nadu india. That time customer care persons said to me will updated every thing so check and inform. Again i got a same problem so that i again come for your support. This time customer care persons said that there is some problem in hardware for the low battery life and over heating. Again they said now a days it is having little bit issue only. I have a doubt why not the same problem come again. So please do the needful. Please don't push me to check again and again. I believe apple care will give best support.

Thanks

Elangovan

Hi,

Just thought to highlight the situation happened with me. I have an iphone 6-16gb. My phone was automatically restarted while using or not using. It was from last 15 days.

I went to apple store in ‘hsr layout 27th main road, bangalore, india’ to rectify the same and the engineer told me that there might be a hardware issue which will cost me 28800 rupees including the service charge, if i repair it. I believe there are no more production of iphone 6-16gb in the market and if i go for the new phone for 32gb its cost is less than the repair cost.

Then i tried myself by surfing and found the way to repair my phone and i did it. I just rebooted my phone and restored the phone through itunes from my laptop. Now my phone is working perfectly.

Understanding the fact that it is apple and its expensive, but never thought the engineers will be giving such kind of advice that the customer has to rethink whether to go ahead or let it be because we as a customer will never what they will be doing after taking the phone and will charge such a huge amount.

Request if it can be resolved by keeping the transperancy between the engineers and the customer, so that the belief in apple products and services remains good.

Hope to receive a response on the same.

Thanks,
Gourav bhattacharya

Dear i phone team,

My name is mr. Sudhir mishra, i have recently purses one apple i phone 6 but after some days rupees 6200 directly debit from my bank account from i tune charges.

How they will diduct my cash without my intimation. When i visit to icici bank they asked this is itune charges.

Please suggest what i do, i want reverse my money.

Dear apple team,

I am writing to you today to explain about a bad experience i am having with apple customer services.
I have purchased iphone 7 from croma on - 10 jam2017 imei:- [protected], serial no:-dnpsqr2hhg7p

Case info:-

I am facing battery issues in my device. Even i submitted my device in service center many time and call the customer care many time but my issue not solved. I don't have a time to go to service center again and again. I have to charge my device for whole days. Battery got discharged in 2 hours. I am facing many issues in it.

I am requesting you to change my i phone 7 with new one. I am very great full if you do the same.
Waiting for the earliest response from you.

Thanks and regards:
Mehak saxena
[protected]

I gave my macbook pro for service on 16-nov-2017 and was told that mac had to be installed. As i had windows 7 installed on it earlier i was asked to bring the cd to install it too. After installing mac and collecting rs. 1, 180 i was told that the new version of mac doesn't support to install windows 7 by mr. Mahesh at this center and was asked to bring either win. 8 or 10.
On 18-dec-20187 when i took both wins 8 and 10 to be installed and called mr. Mahesh on 21-dec-2017 i am being informed that mac doesn't support both wins 8 and 10 and that i can collect the laptop.
I feel so cheated and harassed as mr. Mahesh even disconnected the phone when i was talking with him and said that i can raise a complaint against him and aptronix with anyone and no one can take action against them as they are part of apple.
They have not even returned my mac laptop when i asked to return it along with rs. 1, 180 because they couldn't install wins as per their commitment.
I feel both cheated and harassed by aptronix. He even said that i can go to the police station to file a complaint and said that no action can be initiated for them to not returning my laptop too.

Hi

Date of purchase of my phone was 08.12.2016. Exactly with in one year it was 12.12.2017 my phone was faulty. I don't aware about the call center registration because i'm a new customer for apple. So i directly approached the service center by today 20.12.2017.
My complaint no[protected]
Mob no [protected]
They are explained product is in out of warranty and charge for the inspection rs. 1180 and spare part costs separately it approx 12k. I'm really shocked with in one year they are asking the new phone costs for service. I really didn't expect this kind of bad experience from apple. Very very bad after sales support to the customer. At least i want share this to the customers who wants to buy a product from apple

From last 5 day i m facing battery problem my phn charging seems to be 63 when i switch off and dan i switch on the phn i seems to watch charging 67 or 70 how charging automaticlly increasing. Mynphone warranty was upto 18 dec 2017 my face that problem on 15 dec i deposit on service centre on 16 dec on 20 dec when i reached to delivery my phone i seems to saw that the phone problem is same. Service centre is not ready to resolve my problem i have photos in which battery seems to be low in a second or in a minute yet i have not deliver my product

+91 [protected]
I have iphone 7, 256 gb.in the morning when i was trying to dial it was not happening. Instead phone was getting off on its own. I switched on and tried sending an important msg. But i could not do so as the phone was getting heated up and moving to starting screen. Its battery got discharged from 100% to 1% in i hours time. Please resolve as i have an important event cannot function without my phone.

I am facing multiple challenges with the device and this is the 5th device i have received from apple which i am using right now because of the problems there in the device and i am not getting a proper resolution inspite of knowing the fact that customer is getting troubled. So please contact me asap and help me out in this.
Dhruv
+91 [protected]

To the customer complaints beureau

I have asked for my apple earpods to be replaced is it was faulty on 30th of november 2017. Since then i have only heard awaiting spare’s from the vendor. It’s been 16 days and the issue isn’t resolved each time i call i get to hear we will check and call back but i don’t get a call back.

I request you to please look into this issue. I have attached screen shot of the message i received last on december 5th. A company so huge as apple has a customer satisfaction of absolutely nothing. Kindly escalate this further.

I m monika.. I purchased apple i phone 5 s from amazon on 18 feb 2017.. The set is still under warranty. I m facing battery issue since from last 15 days.. The phone heat up & phone need to be charged at least 2-3 times a day. Due to this problem i visited nearest apple customer care center b2x (Pitampura, delhi). They simply refuse to solve my issue & returned by phone back. As my phone still under warranty but no body ready to solve my problem

Attached
1) copy of bill
2) copy of complaint registered

I phone imei [protected], submitted twice to your service centers at kochi and kottayam for resolving mic/ receiver problems both time phone was return stating that the problem issue is resolved. However mic/ receiver problem persisted unresolved while recieveing the iphone after second repair hence the phone was again submitted for resolving the same issue at i care kottayam. I regret to inform that i am not at all satisfied with your service.in fact both times the problem was not resolved but delivering back the phone stating the has been resolved amonts to cheeting/ disrespecting the customer who which will definitely make one feel to lose confidence and reputation of your company and after sales serivice.
Ref. Sck1337174
Sco 1449549 and sco 1464485.
Please look into it and making nessassry action to rectify the compiant of the phone. Alternatively a new phone supply to me.

I submitted my device twice in you service centre but not yet your executives solve my problem and not return my phone from last 15-20days... I want to know where are my phone from 15-20 days what are you guys doing with my phone, everyday i call twice or thrice in you service centre but no one explain me anything about my phone
I am a apple but now i am not satisfied with your services i am totally disappointed with your service you have totally third class service you charge lot of money for your products but your service is pathetic

Products - iphone 6s
Seriol no - f17qh1sdgryg
Imei no - [protected]
Phone no - [protected]

I bought an iphone 6 from saudi arabia. And i used it for 1.5years, suddenly it doesn’t show any range of my sim, then i changed the sim also it shows same as earlier. And i visited an i care centre in india they told me that their is a board complaint happened to my iphone, and they said to me they have no repair options they have to exchange with a new one of rs 27000/- i don’t have enough money like this. What i do for this problem? And the phone didn’t get much used by me, and i wondered how it happened?
I want a solution immediately because we are the customers of your product and you have the responsibility to take care us. Thank you

I spent 2 hours with an apple customer support executive trying to resolve my iphone problem, after which i spent some time over chat with another apple customer support executive.

After this, i decided to take this to your service centre (B2x, sardar patel road, chennai). I explained to them that they must go through my case history before recommending next steps. Your centre staff then mentioned that checking my phone would take 2 hours at the minimum. I do not know what they did, but at the end they mentioned that the phone could not be fixed and that they were planning to send it to bangalore for repairs.

I got a call the very next evening saying the issue had been fixed, the phone had been flashed and that i could pick it up.

Well, we went today to pick it up. The phone had been flashed. We came home and restored our back-up, enabled 2-factor authentication, and lo, we have exactly the same issue as before.

This is a phone under warranty. I have been without my phone for 6 days. I have travelled 120km to your service centre (Thrice over 2 days). I am in exactly the same place as i was last week.

Can someone show some sensitivity and care to resolve this as painlessly as possible, given that we have scaled down from a family with 2 ipads, an imac 27", 3 iphones, apple router, to just this one phone... Without tarnishing the apple brand any further?

I cannot even login to mysupport since 2-factor authentication has now been enabled...

I have shared my card details in imusic subscription and recently i recevied a measage that some one at&t used my card for 1400 usd and i am not sure but i thought the info is leaked from apple end, i just want to know why your not providing otp based card services in your account for more security.
I thought the info is leaked from your end could you please check once and let me know there will be any deductions happen from my card at your end due to any subscriptions or anything else.

Saiphanidra
[protected]