Apple India Complaints & Reviews

One month ago i bought my first iphone. That charger stop working from 30.10.2017 and i reported to kolkata apple service center on 31.10.2017. They told amazon provided duplicate one. But they not ready to provide us denial letter and amazon wont work with out written communication. We have shared to apple company about non-cooperation from service center and apple also not ready to help us but they have given one case no which i have included in this communication. Apple not ready any thing in written and in between i suffered. I want to replace charger because it is within warranty period and i bought it from amazon

I gave my iphone 6s at "teasor systems pvt. Ltd, udaipur" as it was having a lot of problems. When i went to collect my phone, i found scratches on my phone for which i complained them. The first response form their end was that its a small scratch and it doesnt make any difference but when i said that it wasnt there when i submitted the phone then they put all blame on me. I have never met such dishonest people in my life.

I have gone to the apple service center multiple times but they are not giving me the proper solution for my phone. Whenever i return with my repaired phone, again i face some or the other issue with my phone. They are not ready to replace it. And apple offers replacement warranty but they are repairing it temporarily and giving the same phone back to me.
After 2 or 3 days i face some other type of issue.
I am really disappointed with apple.
I was expecting way better than this from apple

Iphone 7 (Jet black) (Imei serial no. [protected])
Bill date: 11-03-17 through flipkart
After 4 months buying the product the cable had some problem. For replacement we went there, they said "lightning cable is not covered under warranty hence job declined. This is a manufacture fault and therefore we need to get the replaced product. A famous company of the world like apple shouldn't have any low quality products o[censored]sb cable. The warranty of this product is needed. The company is telling that there is no guarantee, so that the company products are of less quality. If we will not get the warranty plz take the product from us and refund the money. Enclosing the job report.
Name: biju mathew
Address: nageshwar dham, sec. 44, flat no. 603, plot no. 4, nerul, navi mumbai - 400706
Email id: ss. [protected]@gmail.com
Phone no. [protected]

Dear sir/mam,
I am using a apple iphone 6plus 64gb deivce from last two years almost. I spend all my savings to buy this phone which i was saving from years.in last six months my phone was swapped two times having same issue 'battery backup low' and 'touch in responsive' but still after two times swapped i'm still getting the same issue again. I took off from my work several times and visited your service center five times in this last six months. Tell me what is the benefit to buy and spend so much money on a brand like apple it's looking like you are fooling customers. Now i'm fed up with your service i don't want this device anymore kindly replace this device with a upgraded one or give my money back. It's a request to look this matter seriously or if you don't then you guys left me no other choice except consumer court so it's a request to take this mail seriously and reply me asap.

Name - abhishek garg
Phone no. - [protected]
Device name - apple iphone 6plus 64gb
Imei no - [protected]

Thanks & regards

I purchased my iphone 5s in 2015 and it was working fine until i updated new ios 11. The phone is getting new issues day by day. And i am troubling with these issues. I already visited customer care also called to support but they are unable to find a solution, also service center wants charges for seeing the problem. My question is, why should i pay for this if this is the problem which established by apple.
I am getting mentally sick due to these incidents and want to resolve my phone issues as soon as possible.
But no one (Apple support & apple service center) taking it seriously.

Dear sir,
I am using apple 6 version my id & password get locked due to multiple attempt used the phone get locked, kindly do some needful as per the above concern.
Apple id: [protected]@icloud.com
Password:[protected]@1987
This above mentioned id get locked please resolve this issue. Here with i have attached my phone details for your reference.

Imei/meid [protected]

Model: a1586

Mg4f2hn/a iphone 6 space gray 64gb

Serial no: ffmrc341g5mr

I am writing to express the poor support from iphone team. Last 21 days am calling customer service line (Continuously we following up daily) case no[protected]

I had originally purchased an iphone 7plus 32 gb gold color mobile at chennai mobiles-coimbatore at 26th september 2017. On 1st october 2017 we found issue with phone mic.

Taken mobile on 2nd october for service centre (Apple care-coimbatore). They have updated new software ios version (11.0.2) and taken for observations. After 3 days they confirmed observation in good condition with report. So i took back the mobile.

After two days again the issue appeared, so taken back the mobile for apple care-coimbatore. They heard the issue and provided service report, mentioned as issue found. Next day they sent the mobile to bangalore main branch for repairing.

After 1 week i received the mobile with front screen with mic replaced. On 12th october i received the mobile with working. After three days again the issue found on 15th october. So taken 4th time to shop with same mic issue. They have recorded the issue and forwarded again to bangalore main branch.

Meanwhile from 2nd october i was contacting apple customer support nearly 30 calls above. Senior associates mrs. Asma[protected]and extn[protected]. She knows the issue from day1.

Also mr. Ahmed[protected] ext-[protected]). Knows about this issue.

Even now last full week mobile was kept in bangalore unit and repairing the mobile.

Handed over the iphone 4th time on 16th october 2017 and sent the piece to bangalore main branch for repairing the same. Many times i given voice call to asma and ahmed. No response yet.

Received the iphone yesterday 25th october 2017 without any repairing from bangalore team. Today we found the same speaker issue with iphone.

We totally unsatisfied with service support and updates.

Dear sir
my name is hemant malhotra using apple iphone 6 since past 6 months and today morning while charging it got fire and bursted .I have still not posted on media but what should i do i do not know .No one got hurted because of tea break no one was in the office. Please contact immediately.there was an narrow escpae to my body also. i sent an email to bangalore apple also but these people do not give any reply.tell me how can a put a court case on apple or they should compensate.
Thanks and regards

hemant malhotra
[protected]

I, Aparup Chakraborty, son of Amulya Bhushan Chakraborty, age 33years, presently and permanently situate, lying and being in the address BL-192, Sector-2, Saltlake City, Kolkata-700091 since last 3 decades. I bought my phone on last week of November 2016; my model number being "Iphone 7 plus, GSM, Black 128GB". We started facing our problem from the month of January that the phone was suffering from a microphone issue since its date of manufacture. I went to the Apple customer care with my problem but they were reluctant and said that they found no issues. I had to drop by 7times then they started taking the matter seriously and deposited my phone and later on they replaced it, and my new phone's IMEI no. being [protected] and serial no. being F2NSNME5HFY7. The phone worked well for 1month and again that same problem aroused. Again I had regularly visited to the customer care for the phone hampering my professional life severely. On 14th October 2017 finally the customer care {SYSTEMATIX MEDIA Store no. A 210, City Centre, Salt Lake, Kolkata-700064} again deposited my phone for further checking. On 23rd October 2017 they gave back the mobile and claimed it to be duely repaired and with a changed display. Within one hour we were forced to revisit the customer care with the same microphone issue. This is a high end expensive hand set and I have gravely suffered for it time wise as well as morally. Being utterly frustrated and infuriated by the world’s leading telecommunication brand’s callousness I am placing this complaint.
My complaints in points:-
1. Acutely reluctant and unskilled customer care service
2. Profoundly unworthy unprofessionalism
3. Service not up to the price of the mobile.
My prayer:-
I want a permanent solution to this microphone issue.
Regards
Aparup Chakraborty
[protected]

Dear apple team,

I am writing to you today to explain about a bad experience i am having with apple customer services.
I have purchased iphone 6 from amazon on - 22/may/2017, imei/meid:- [protected], serial no:-ffmt81jnhxr5.

Case info:-

I lost my iphone on 9/sep/2017, on the same day i have activated find my phone from my pc. With the id: - nitin. [protected]@gmail.com, and even i have done the police complain my complaint no:- 1659314/2017. Somehow police were able to find my phone and they have returned it to me on 22/sep/2017.

23/sep/2017, i found that my iphone has someone else id register and the thumb passcode and number passcode was changed which is something unknown to me. So i tried to reboot my phone but i was unable to get access to my iphone. As i am unable to enter the passcode which is needed to access the phone.

Then i called the apple customer care, and i told them the whole story and told them to kindly remove all the id register to my iphone could so that i can get the access to my phone. But the executive was unable to solve my problem so he transferred my call to the senior executive adviser name:- shivam, extension no :[protected]/8935153. And shivam (Apple) give my case id number which is[protected]. And share the link where i can submit my all my document related to my case.

List of document submit:-
1. Phone bill
2. E-sugam form
3. Sellers address
4. Police report.
5. Copy of order from amazon.

After submission of the entire document shivam (Apple) committed me that my problem will be solved within 48 hrs or either by 72 hrs.

But know he is not even replying to my voicemails since from 24/sep/2017.
On 27/sep/2017, i again called the apple customer care and again told them the whole story this time again a new senior executive was appointed and the new case id[protected] was given to me. And the same thing was told to me that my problem would be solved within 42hrs or 72hrs.
Then,
On 04/oct/2017, again a new senior executive adviser was appointed malavika madho ext no:[protected]/[protected]. Case id no[protected] and she also told me the same thing that my problem would be solved within 42hrs or 72hrs.
But she was unable to and again your another senior adviser stopped answer my voice mail.
Then again,
On 12/oct/2017, i called apple customer care, and this time also the new senior adviser name:- jagdeep singh, ext no[protected]/8935078). And the same thing happening with me.

So, now my question is to you sir, apple which is one of the top players of international phone market has such a bad services team and why they are unable to fulfil their own commitment which is to solve the problem in 72hrs. And why apple customer service is not paying any heed to their customer problem.

Sir, now it more than 20days i request you to kindly have a look to my case and try to resolve my problem asap.

I am attaching all the document below

I purchased an iphone on 13 dec 2015 iphone 5s (Space grey). I used it for around 50 days then the device got theft on 4 feb 2016. After lodging the fir, i received information that the device has been located on 2 jan 2017 almost a year after the theft. After completeing all the formalities of police and court. I received my iphone back, but when i switched it on the device was linked with some other icloud account. I then contacted apple support for removing the icloud linked to my device:
Apple case id:[protected] dated 28 feb 2017
Apple case id :[protected] dated 31 mar 2017

They asked for the bill, i sent them but then after no further action has been taken care and my device is still locked.
Attaching all the documents.

Its just been 50 days i bought my phone.
The display strucks too much & phone start to work automatically
I showed my phone to care they saw the problem live then they updated my phone & gave me back telling that again if you have problem we i ll replace. The next day again display started to struck then they took my phone & now they are telling that my phone is already opened & all like that. They are like there is some fingerprint on phone display inside so its opened & not covered under warranty. Why will i give my 2 month used phone anywhere outside for service they dont understand my problem
F1 solution in chetpet chennai

I am 67 year old lady. We use iphones, ipad etc and very fond of but today i noticed left side of my screen is tilted you can see picture i tried to take. I keep my phone very safely and presented other iphone 6 to my husband few days back. I took my mobile set from amazon and had no complaints before. When i tried to push little it goes off restart again and was showing battery very low thenthough it had 64 percent battery there. Once again it restarted again and then showed normal apps etc. But certainly something is wrong and i am unable to buy another apple phone. You can see my pictures of amazon receipt etc.

Dear team,

Frequently like once in week money is deducted from my credit card recently i have not made any purchase from itunes or iphone store, i need a information on this issue.

I have downloaded xlock free trail purpose only for to check i haven’t used for one hour also still i am getting invoice for that and huge amount also getting deducted from my account.

I am unhappy on this issue, i am also thinking apple is the company to trust.

Kindly resolve my issue and refund my money.

The invoice says it’s for xcloud app i haven’t used that app,

Rs-2300*5

Total rs-11500 deducted from my card

हमने[protected] को apple - macbook pro लैपटॉप sr. No –c1mrv52edty3 59900/- में reliance digital purulia road ranchi से खरीदा था। मैं दूसरे कंपनी का लैपटॉप तय किया था लेकिन खरीदने के समय सेल्समैन ने कहा कि मैकबुक हर वह काम कर सकता है जो दूसरे लैपटॉप से हो सकता है, जबकि दूसरे लैपटॉप से यह पांच गुना अधिक समय तक चलेगा। लेकिन जब हम इसे अपने ऑफिस हिंदुस्तान अखबार लेकर गए तो उसमें newswrap or 4c lipika software काम नहीं करता है। हमने दूसरे ही दिन इसकी शिकायत की। कंपनी के वरीय पदाधिकारियों ने कहा कि रिप्लेस हो जाएगा, हमनें काफी प्रयास किया लेकिन कंपनी वालों ने मेरी एक नहीं सुनी। हमने जिला उपभोक्ता फोरम में केस भी किया, वहां बताया गया कि जिस सेल्समैन ने वादे किए थे कि इस लैपटॉप में सबकाम होगा, उसका पता तलाशकर लाईए। उसके बाद हमनें ingram में[protected] को शिकायत की, वहां केस को निष्पादित बता दिया गया, जबकि, आज तक मेरी शिकायत पर कोई कार्रवाई नहीं की गई।

My phone is i phone 6 plus. Ime no.[protected] s/w: fkinnghrgsr2. Problem is screen touch not responding. After holding on and off button and home button together apple logo appears and gone and afterwards screen appears asking me to enter passcode. To enter passcode screen touch is not responding. What should i do? Extended warranty period is over by 12th april 2017 and my phone is not covered by warranty at present. The phone is in the name of datta. When i contacted service provider conqer technologies, (Their job no. Is bza [protected]) they simply asked me to go and purchase another phone by handovering the present phone for another rs.30, 000/- this is already a replacement phone because of cracked screen and i paid rs.25, 500 on 11/04/2016. They have not made any examination of the present phone and on seeing the phone they immediately asked me to go for another replacement phone for rs.30, 000/-. This phone capacity is 124 gb and i already spent rs.1, 10, 000/- on this phone. I am aghast with service provider reply and it formed in me a negative opinion on the brand value. I forgot to mention that the screen is in good shape. Please enlighten me.

I am using an iphone 6 which suddenly gone bent in the side of the sim slot.
I dont know how it happened. My phone didnt fell, nothing came and fall on it.
But day before yesterday when i gave it to my friend he asked what happened to my phone it has got a bent. That was the very shameful situation for me because its an iphone how will a bent like this happen. I was really shocked at that time. I didnt expect anything like this from my iphone. Its not any other brand obviously i will feel ashamed of.. I have one more issue with my phone. There happened to be some mark after using a case for my iphone. It can be clearly seen in the photo which i am attaching with the messsage i need a solution for this too. I need a replacement for my phone. Ill tell you that it is not under warranty but still an iphone shouldnt bent like this. I need an answer immediately.

Given iphone 6 for battery replacement but the iphone showroom that is in jabalpur known as inext fooled us. Didn’t give us bill and the next day when he gave us the phone back it stopped working. And when we went to the store again the owner started shouting at us and didn’t not even listen to us once and took 3500rs for battery replacement and did not even replaced the battery and on top of it didn’t give us a bill also.

This is just to bring your attention that i have deposited my cell phone which i bought it on 06/09/2017 after 20 days my iphone battery was down and the iphone got off and after that i have deposited my cell phone on 28th september and today it's being 18th october still they are giving me the excuses that my iphone is in ware house and all. This is really very rediculous the way they treat the customer and their behaviour is literally very bad