Apple India Complaints & Reviews

The right ear earphone had been received damaged by me but it was working when i bought but the tip of the right ear was lose and not intact, so do not want to risk using it and have complained several times to the place from where i have bought and also on customer care. Even registered complaints online. Have gone to many apple care centres. Not getting help. It's in warranty and just been two months i have bought phone and i have been complaining from such a long time. Really disappointed with apple services and company. No positive response from macintel solutions in siliguri. No response from apple care online complaints. It's just about a earphone issue and such a big company and not doing anything about it. If i can buy an 128 hv iphone 7, obviously i can purchase a new earphone but this is unexpected from apple.

I have submitted my iphone 6 on 27th JUly 2017 in one of the apple authorized service centres at address:
Systematix Media (Store no: A 210, City Centre, Salt Lake, Kolkata-700064)as I was getting some sudden display issues.I have paid repair charges of Rs.12900 in advance.After one month I got a response from provider that the device is damaged and cannot be repaired.
It has to be replaced with new phone.I had refused replacement at that time and I was refunded only 10000 in cheque.Rs 2900 was deducted from the paid amount.I received a letter from Apple bangalore headquarters that after inspection issue found was different from the problem reported while placing repair request and there will be no cost for this repair request but still some money was deducted.
Request your help here and want back the refund of my money.They kept the request pending for more than a month.Please contact on my number [protected]/[protected].I got my phone repaired at Tech Recoil for Rs 6000 and it is fully working now.Only LCD was broken and has been replaced .Rest all was fine.I also want to know why Apple could not provide me proper service and why the service is so poor?They cannot identify the issues in their own product which a local service provider can also identify and resolve.Apple being such a big brand does not know what is wrong with its own product and only charge unnecessary money from its customers and try to sale new product against repair requests and that too at full price.

I got an apple iphone 7 jet black having the charging cable issue, it shows connected to iphone but charging percentage is not increased. So, i contacted to the authorised service centre of the apple f1 solution & services in meerut but these guys are not very sure about the product the company will replace it or not and said call to the costumer care and registered your case and give us the case id but costumer care said it comes under the physical damage (How is it possible that the thing comes under the physical damage which is not able to charge the phone but detected by the phone). I don't think apple is as much satisfying for their services as much they charge for their product. Also their service centre is not that good, they show lot of attitude in the wrong sense and not listening to their costumers.
I advise everyone to not go for the apple product as their service support in india is not as fruitful as the cost of the object.
And further my product is still in the warranty period but i don't think apple knows what is the meaning of warranty.

I bought a macbook pro on july 28, 2016 (Around this date) for domestic use and it was not performing well. My cousin took it to apptronix apple support center in july 2017, while its in support, to get it checked for intermittent issues. Support engineer checked and orally said that there is no major issue, looks like fan may need replacement. But mac got into serious issues when i started to power on in august 2nd week (Till then product was not used as we were on vacation), i took it to couple of appronix service centers in hyderabad. Both gave different problem statements, one stating mother board migt have issues and other claiming ssd harddrive is not working properly. Both of them suggested to go for exchange for new one as support warranty is elapsed. Whats more worse is that the store folks claim there is no exchange available for macbook pro (Or this version of it)... Last thing i expected was this kind of misguidance and lack of support from apple, let alone reliability issues...

Model: macbook pro 13"
Version: macos 10.12.6

Serial number: c02rrhppfvh5

Within few days ago i will purchase a iphone 7 plus 128 gb due to some issue water enter in phone and phone stop working.. When i visit a service center service center apple member told me to submit 27500 rupees.. When i will submit that amount they will give me a new phone but when i submit that amount they will give me a defective product and cheated me...

Within few months ago i will purchase a brand new iphone 7 plus and within 10 days there were water enter in phone and phone will be liquid damage and then i will visit in apple service center and pay rupees 27500 and my phone will replace but the phone will not replace service center give me a same phone and phone start hanging within few day and also clicking sound come on display... There are also much more problem which i can't describe in here... I will visit 4 times in store and my phone will be submitted every time total i will submit 1 month my phone in service center but issue doesn't resolved.. I also have all paper...

I approach aptronix service center at hyderabad, banjara hils to replace my broken screen of iphone 6.

They said it can not be repaired and suggested me to buy a new mobile which is unacceptable. This response came from reception level itself with out even inspection of mobile by technical people.

The cost of screen is around rs. 13, 500 + tax. I was ready to pay but it is not feasible by apple authorized (I guess it is one way to get iphone repaired as there is no direct service shop apple).

They suggested me to get it repaired with non authorized local shop.

Does this mean, the only alternative is to buy new iphone if once iphone is not working (Or) go with non authorized service?

How to go for another apple product if this is the case?

Dear apple team

I have purchased iphone 6s from flipkart in the month of may 2017, by mistake it was fallen down and the screen cracked and it was fallen down from very less distance, when i visited to nearer service centre they asked half price of phone to pay for screen replacement, i have used many phone like nokia, lg, samsung, vivo my phone has fallen down many time but screen never broken and i was happy while using those phone, but first time i purchased apple phone and i am really not happy with that it was fallen down from very small distance and it cracked, my imei no is [protected], i am really shocked that you people say your product is the best product i will suggest other buyer please go for any other phone if you are paying big amount there you can get all the services and they will response well also but here they are not ready to help also i think glass is of very cheap quality that's why it's broken, i will not suggest anyone to purchase it and really i will never purchase any of the apple products in future, and you know "we are not buying iphone you are buying customers"

Hi appleteam,

I made a purchase of iphone 5s from croma mahavir nagar outlet on 12/03/2017. (Invoice # is - slf02a[protected].)

For the first, 2-month phone was working fine, after that phone automatically use to get dead and never use to start even if you press the power button. It automatically starts after 5 to 10 hours. This was happening repeatedly. I went to croma store they suggested to go to apple center, thus i went there. The phone was in working state when i took there as i work on weekdays and can only go on saturday.

Till now i have shown this phone to apple service center 3 times in last 2 months, every time they diagnose the phone and do a reset and say your phone is working fine.

I have 3 videos in which i can prove, how the phone goes dead and does not start.

I need a replacement as i have paid 20000 for this phone.

Look forward to hearing from you soon.

Regards,
Abhay

I had blur screen problem with my iphone 6. As my iphone was under warranty, i replaced my screen at iphone service centre (Icare – apple authorised service centre, adyar, chennai). I have the receipt for screen replacement from iphone care, chennai.
Now only after 1 month o[censored]se again the same issue started. Again i can see the blur effect on the same place on the screen as before.
Now my question is whether they have replaced the screen genuinely. And if they have done it genuinely, then what kind of product apple is using for any parts replacement.

Worst service. Apple should look into such issues.
Every time icare people keeping the phone minimum 5 days for any service. Again they are using cheap product for replacement.

Below is the icare details in my case.

Icare – apple authorised service centre

Address: old no.48-b, new no. 103, first floor, first main road, gandhi nagar, adyar, chennai, tamil nadu 600020
Phone:[protected]

Hello,

In 1st day o[censored]se, my new 2017 macbook pro 13", with 3.5ghz i7, 16 gb ram and 512 gb ssd with latest mac os 10.12.6 showed the problem of screen flickering and trackpad not working properly.

Had a call with apple care (Case id:[protected] and tried all the solutions like resetting smc/ nvram etc. Later i was made to reinstall entire os with recovery utility. Even did that. Issue of intermittent screen flickering still persists.

Then my it person took this brand new laptop to authorized service centre as per the instructions of apple customer care representative. And they tried their best and then said it was the hardware issue (I got the report in hand mentioning hardware malfunction, which part is not specified). And it seems that they were going to call for the screen replacement. I will get a report from them soon about which part they have called for. I didn't give them permission to do so because i don't want a repaired brand new laptop at a premium. If i had to buy a refurbished one i can get at a much lesser price, why would i pay price of brand new laptop (About canadian $ 3050).

The main issue here is that i bought the laptop in canada which got delivered on 8th august 2017 and came to mumbai, india. The first day i tried setting up my apple id back in india on 14th august 2017 night, the screen started flickering. I didn't even transfer a single file on the laptop as i have not even bought the usb-c connectors for transferring the data yet. I immediately reported the issue on apple care on 15th august 2017 and next day gave it to authorized service centre.

Apple care india said that they can't replace the laptop, they can only try to repair it. This is very bad & i guess apple brand should feel embarrassed about such a failure, let apart the time, money & efforts it has caused me to deal with this issue. I am not even claiming the punitive damages, only asking for a simple replacement in mumbai, india or money back. But if they don't do it, i will be compelled to lodge a formal complain in consumer court and claim other damages as well.

Who in apple has the authority to deal with this issue smoothly at this stage itself before it escalates!!

-
Best regards,
Adhish

P. S: this is my third macbook pro in a row, if loyal customers are not valued i wonder who are!

Hii sir my name is anis halal. I am from india i have purchased the iphone 7 plus 128 gb black from us. I had issues with the phone i went to the service center and submitted the phone the problem with the phone was the display of the phone was popped out from both corner sides. I got the phone replaced from the service center but the condition of the phone was not good it was having dents on the top right corner and other dent was on the ringer button. I submitted the phone again i told them i wont take this phone because the phone is damaged. They took the phone and replaced it again.. Later on i have the problem withe the charging i went to the service center again till now my issue is not resolved i have submitted the video also to the service center. Rather than fixing my charging problem they changes the display of my phone. I have submitted the phone for 7 times. I have to receipts available with me. I have attached receipts of that service center you can check it. And you will be having the record of the service center that how many times i have visited the service center and submitted the phone. Now also my phone is in the service center and again they have replaced the display and i contacted the customer care to ask my device status when i had a word i got to know that the problem i issued was wrong they have written display blinking and automatic shutdown problem but the actual problem reported by me was iphone not charging and overheating. They have changed the display of my phone again in 20 days. I have submitted the phone on 26 july and got it back after the display replacement on 31st july. And now again i have submitted the phone on 16th august and now it is in the service center. They again replaced the display my charging problem is not solved from last 3 months
I am visiting service center again and again because i cannot get it repaired from unauthorized local shops. Plz help me to fix this issue. And another thing is that i have tried charging the phone from my sisters adapter also she also have same phone with same configuration and colour then too m facing the same issue my phone doesnot charge and her phone is getting charged quickly. I hope you will help me in this issue sir.
Serial no :f2lt944ehyf7
Iphone 7 plus 128 gb gsm black
Service center address : unicorn info solutions pvt. Ltd shop no 1 ground floor, premiuim point building opp modern school, jm road shivaji nagar pune
Service center contact no : +91 [protected]

1. I had bought iphone 7 (Rose gold, 32 gb) from amazon sold by cloudtail india pvt ltd which was delivered on 05 jul 2017 (Invoice attatched as photo).

2. On 23 aug 2017 the charger of the mobile stopped functioning. The connecting cord is however functioning.

3. It is requested that the issue be resolved by replacing the charger as it is causing inconvenience.

When I click any pic with focus it become blur. I'm using iPhone 5s. it has auto focus function. So whenever it auto focus or I focus it manually photo get blurred. Like my phone's eyes are week. I visit apple store on 26th July, and they returned me my phone on 3rd aug. But problem was still not solved. I visit again on 5th aug and they returned me on 21st aug. But still problem is not solved. In that period they said that they send it to Benglore. But still they can't solve my problem. It almost like a month. But their response is too poor. I didn't buy iPhone to keep it in service centre. it is the worst service I have ever seen. I can bet that any class company provide you better service. They have started E -recycle, but tell them to first repair iPhone which are in still in warranty. This Apple service centre is in Rajkot, Gujarat named B2x. I attaching some pics of blurred pics.

My iphone 7 earpods had an issue first in the month of june and i got them exchanged at the apple service center, at the forum mall, koramangla, bangalore.
Once again i faced issues with the earphone and went back to the same service centre, after a week when i went back to collect the earphones back the person there told me that the earphone's serial number does not match with the one in their database so they cannot do the needful. I told them that it is not possible as i took the earphone from the same service centre last time and how can it not match. The escalation manager there treated me like a thief asking for the earphone with the correct serial number and refused to do anything further.
I then further contacted the apple customer care. It's been a week and they are still trying to find a solution to the problem. Sometimes, they tell me that the service centre has not responded and now they tell me that the senior members are looking into the issue. It's already been a total of two weeks dealing with the service centre and the customer care. Is there any solution to the problem?

There was some problem in receiver speaker in my apple iphone 6 plus as volume was coming too low, so i visited venus data products (Apple service center) on ghod dod surat (Gujarat) on 19th august 2017 in surat.
After initial checking they told me that there is some hardware problem in receiver speaker & will have to be replaced, which will cost about rs 3200.
As there was no alternative option i agreed to replace it and handover mobile to them.
They return the mobile after servicing and i checked it, it was working fine so i paid them rs 3200 as asked by them.
On asking for invoice/bill for the same, they made photocopy of the estimate and gave me which neither had part change description nor any cash receipt or service report. The estimate too did not have anything mentioned about any part change or money receipt.
On insisting for proper bill the executive asked to talk with the center manager.
It took me by surprise that he too denied to give a proper bill and said consider this photocopy only as the bill for which i did not agreed.
After further conversation when i did not agreed he said bill is generated from head office and not from this center so i cannot provide you with bill for this and said visit after two days for bill just for getting rid of me.

In my opinion its a clear case of fraud, they did not changed any part but just cleaned the dust over from the receiver speaker and that's why just took payment from me without providing receipt from me.
I did not expected such a thing from a reputed company like apple and never ever heard anything like this in my life before that company cannot provide invoice/bill/money receipt.
They clearly received this rs 3200 from me as black money and have not intention to show this which probably will go into the pocket of service executive and manager

I want a proper answer for this from the company and refund me my amount along with compensation.

The color of my watch has started chipping off by itself. So ive contacted apple care for this issue and they told me this is not covered under warranty. This fault is manufacturer fault as much as i know many peoples are facing this issue not in apple watch but also in apple iphone 7 matte black color and still its not covered under warranty i saw someones post on reddit about this issue and he clearly wrote it that its covered under warranty and apple will replace it but in my case apple care guy refused to change it. Never expected this from apple. Im regretting my self for buying this cheap quality watch.

The wifi on my iphone 6s stopped working a month back. There is only 1 service centre in pune with long queues and incompetent staff.

Since i can no longer connect to wifi, it's pointless using this phone anymore.

Their customer care contact nos are always busy and service extremely poor. Apple us is so much more professional and customer friendly than apple india.

The cost of the product is very high (60, 000) but service and device quality is horrible.

This is the second time when my iphone 7 came dysfunction in a single year. This is the company which is famous for its reliable products but my experience is quite poor with this product. I bought this mobile for a hassle free working so that i can save my time but it turns out to be a complete waste of time and money for me.
Apple should understand, replacing the phone is just not the solution you also have to compensate for the inconvenience caused to your customers.
You must value their time also.

Dear sir,

We have taken insurance for apple 6s mobile, due to screen breakage we have given the mob for repair in insurance.
Due to bad quality work and problem in touch screen, we have again given the mobile for repair.
Its since 2 months, i have not recieved the mobile back.
The insurance company is apps u need!
[protected]@appsyouneed.in
[protected]
Yms mobitech pvt ltd, a 97, sector 64, noida, uttar pradesh 201301

My claim id is - dmar 12496.

Pl help & guide. We are facing problem due to this.

Neetu jain
[protected]