Apple India Complaints & Reviews

The touch id home button of my iphone 7 (Less than a year old, so still under warranty) cracked on its own and suddenly stopped working. The phone used to heat up a lot and the button stopped working one day when the phone was on charge. Tha apple care centres and the customer support team, both have been really unhelping and impolite in their sevices. They have denied any kind of service for the phone stating this as physical damage while there was no mishandling of the phone. The phone didn’t drop at all, so that couldn’t have caused the issue.

Hello sir/madam, i gave my iphone 7 plus (Under warranty) to the service center in mumbai, as the home button was malfunctioning. The service center guys reverted back in a week saying, some liquid has gone inside the home button. They said the cost for the repairs will be around rs. 32, 000.
This is an hefty amount and i can get a new phone at that price.
Also the phone is water resistant, so such small amount of liquid should be covered under warranty as also the lci (Liquid contact indicator) of the device has not turned to red and is still white as told by the service center.
I want to file a complaint against apple, as they have advertised the product as water-resistant, but still liquid has gone inside and not covered under warranty. The lci in the phone is also white and has not turned to red, which means that the phone was in environmental conditions and should be covered under warranty.
Waiting eagerly for your reply.

Thanking you,
Yashank desai.

I want to register complaint against the service center of apple located at elements mall near nagvara bangalore, it’s been since 4days that i gave my phone to service centre, dey seem to same hardware issue, which exactly took them 3days to figure out for the phone which is in warranty, they seem to have no interest in resolving the issue, they said they will send the phone somewhere to resolve, & to be precise they haven’t even sent the phone still to required place, please understand customers emergency, & ask them to work, they are paid to do so, horrible experience, not courteous, and don’t care people they are, better to shutdown such service center, i hope my issue gets resolved soon - raf number seb1391632

This is with respect to my mother's iphone 6s which heated up and stopped working last week. We have shown it to apple care in india as it is still in its 1 year warranty period.

But they have been extremely uncooperative, claiming that nothing can be done as they phone has been 'tampered with'. My entire family is an apple user (Writing this complaint on my mac) and we have never faced issues that apple has not resolved amicably. I was very excited to but the new iphone 8 when my mother is facing complete loss of not only a phone but most importantly contacts, photos and documents.

I assure that the phone has absolutely not been tampered with. We are very well aware of the warranty policy because from iphone 5s to iphone 7, we have them all in our family. We are honest customers who would never even think of doing any kind of malpractice. We would not even know how to tamper the phone or what that even means. I kindly urge you to look into the matter, as we are getting no support from the india team or apple customer center.

The details of the apple complaint no. Is - repair # g[protected] and apple care case id:[protected]

Dear apple company, i am a rigorous user of phones and im working with telecom industry since long, i am a poor little fellow fut have full faith on apple as a faithful and rigorous phone. I bought an apple 5s when the price dropped a and i could effort it, but to my surprise the phone got faulty in warranty period.
I kept it like my child never dropped it (Only once from one feet distance), never spilled any fluif evn my sweat over it. Now the phone suddenly got blank and i given it for repair in guwahati/ assam apple repair. After about 7 days they said they have eto send it to bangalore for repair.
I as a customer have really lost faith on apple hardware.
I suggested among my poor friends to buy apple since price of %s have dropprd and its affordable for us, nowthese friends are laughing at me.

Dear apple company i also lost reputation on apple since i bought it with great faith and belief that apple is the best in the world and i will own it. But i dont know may be everything is nowadays face value nobody cares about real quality and all. I am really fed up with apple. Will not suggest it to anyone.
Just a name and advertisement...

I purchase a i phone 7 on 21 june 2017 after one month that handset is not working well it show hanging issue so i take that handset to service center. Service center employee reset my phone and say that check the phone but after that phone is not working well same problem occur again so i go back to service center again in the evening of that day then executive say that this handset is water damaged not covered in warranty you can pay for it if my phone is water damaged so why you can't check in previous service time. I attach my phone bill and job sheet photo with this complaint.

I bought my phone on[protected] when i bought this iphone 5s it's very cool but now the condition is very bad sometimes it's hanged now my display is shivering i saw nothing in that and some times my charger jack is not working i really not satisfied this iphone may be my iphone is not in good quality so i want to swipe my iphone
Regadrs
Ashutosh

I have an iphone 7 plus 128 gb in matt black color. The phone was replaced due to manufacturing fault about 2-3 months ago. After that from 1-2 weeks i am noticing discolouration of my back panel. There are no dents or impact damge as i keep my phone with atmost care. I visited the service center and they clearly refused coverage in warranty. I called apple support and they said whatever store says is true. Am i a lier in view of apple? I need a solution immediately or else i will lodge a criminal and consumer case against apple.

I have a Iphone6 bearing IMEI:[protected].I went to the Service center situated at Saheednagar F1 Info Solutions (Plot No.100, Odisha, 751007) and given my phone for a repair. They started looking at the phone and took the minimum service cost of 354 rupees on 21st of September 2017.On monday when i repeatedly called them inquiring about my phone, they said sir your phone is dead, we can't do anything, it has to be replaced, you give us 24, 777 rupees & we 'll handover you a new iphone6 .
Let me tell you the phone which i am talking about has already been replaced for another Iphone6 under the same authorized delear.At that time also they were repeatedly forcing me to go for an extended warranty as such they knew it( My phone dead) would happen to me.
I guess it has become a policy for these service centers or Apple itself to gather some more money from customers.
One more thing what is the quality of the product now a days which does not last for one particular year & we continusly wasting our money purchasing Iphones, Mac books & etc...

This is to bring this issue to the notice of Apple Memebers, that your company name & fame is on the hands of these authorized sellers, please do intervene and resolute.
Are you guys doing intentionally, giving a phone which you know the quality of & then harassing them by asking money for a new phone, which even costs less than that is asked by them.
Question of integrity & high values are to be asked to Apple.Shame on you guys, you say you are one of the best in the world, how do you say that?
Do you even know the value of money it takes for someone, it was my hard earned money, i would go to any level& even if necessary would lodge an FIR against it.

Thanks & regards
Bikash
[protected]

My problem is screen blarring i went service center and show them they say that they will check in three days and if they are not ready to fix they will send it to banglore service center and if it is hardware issue they replace it but for thst you need to pay 32000 of quatation and when i ask for service they say that they will send it banglore center and you need to pay 32000 its been 5 month of purchase and they say policy will apply out of warrany guidelines.

Thanks @ regards,
Bharat soni.
[protected]

My i phone touch is not effective, i have been using iphone since it was launched... But not i am not satisfied with the product quality... Just a year back i purchased and now dealer are saying to spend 12 k for touch screen.
It is rediclous for one of the world best company looking for money rather services.
This would be my last mail and if not sorted, i will switch to other smartphones

Thanks
Lalit

Hello sir my self divyanshu pandit, i buy a apple iphone 6 32 gb gold on 10th september 2017 my phone serial no is ffpv7s5jhxr6, with in a one day its touch id not working, i submit my iphone to apple solution (F1 info solutions and pvt. Ltd. A-115, 1st floor meerut city up 250001), 'today date is september, i called the care many times but they always gave me the same reason your phone not checked your phone not checked, they told me same reply you can call tomorrow, but still not a single response from the service center its 10days and i dont know where is my phone sir i request u plz gave any response about my phone with the reason and when i got my phone, i m using apple from last 2 years but thats was the worst experience with care

I went there for repairing my iphone 5s it had display issues and camera issues. He changed the display and then the sim was not detecting he told us it is just that there is some range issues in his office. We have traveled from ber sarai to lajpat for repairing it. After kmg back to home it still showing searching for network. Also the screen is loose and lights are coming outside. He didnt put all the screws back. For the camera it worked for 2 days and stopped after that. I highly recommend not to go there for any case. Also they are not official iphone service center.

This is second time im lodging a complaint against my apple 5s. As i told before my phone is getting switched couple of times without any reason. And 1 day ago i got my phone from apple service center after repair. Even its a new piece. Please exchange a new piece and please help me out with this defective piece. Im attaching a video as sometimes phone is getting restarted no of times or sometimes its being switched off for 2 to 3 days. This is really unfair and harrasment to any customer. Very much irritated with this phone.

Sir i got misplace my apple i phone 6 mobile bill. As i want a new bill duplicate so that i may have it. This is a request est you to provide me my bill by sending a mail on. [protected]@gmail.com. And my phone imei no is [protected]. This is a req tht plz send me as soon as possible. My duplicate bill is needed by me in a hurry mean. So plz make it done soon...

I own iphone 6s and its camera simply stopped working on its own. When i went to dehradun apple care, they told me that the replacement will take 4-5 days and i will have to leave the phone with them. However, when i ask them to give me the replacement for 4-5 days, they said they dont have any. I couldnt get the camera replaced that day, because phone is so vital in today's time. Please look into this issue and help me arrange a replacement if possible, so that i can get my phone repaired.

I went to the apple accord store on 9th september for one of my phone's backup and to buy a macbook but ever since my backup started the man there came and was very arrogant and rude..
He humiliated me and my friend saying i know every thing about backups and there no need to tell me to how to copy it..

He was very unpleasant and annoying through his work..
I want my self dignity back from that store. I want that man to be knocked out from that store...
The employee name is harish dhingra
Kindly escalate it to apple so that company could take this matter into consideration...

My name is aman mittal
Contact-[protected]

This phone filament heats up and switched off when i was on a skype call, when asked the they said.. Chat with the support

Raymond

Alright, what we can do is try to force the phone to turn on, by doing a forced restart of the phone.

Sabu suja

And how can it be done

Raymond

We can press and hold the sleep/wake button and home button until you see the apple logo. It may take a few moments for it to show. Once you see the logo, you can release the buttons.

Sabu suja

Hold on let me do it right now

Raymond

Ok.

Sabu suja

I see the logo

Sabu suja

Hold on.. Its up

Sabu suja

What could have caused it

Raymond

Most of the time, when the phone gets warm, the phone will shut down to cool itself off.

=

My phone i am on a critical all apple thinks the phone should go off without my consent... This is happening within one month of the purchase..

The support center.. A tech guy from apple all they did was upgrade must be a procedure to get rid of me or convince me mentally that something is being done.. The tech even said of my body temp is low i may feel the so call warm as heat.. Lol,

The support center at forum sais if you use data the phone will heat up without asking me the intensity of the heat or the duration after which it is observed..

Hi,

My iphone 5s started to switch all of a sudden and it was not turning on.
After several tries it used to switch on.
I visited apple care service in indiranagar. When they checked they said phone went to a frozen/deep sleep state.
I requested them to check & investigate the issue and replace the phone as it was under warranty.
I submitted the phone on august 24th. Warranty was till august 29th.
Even after several request to replace the phone they said it is normal software issue and can't be replaced.
I received the after a week. It was fine when i received the phone and worked fine for a week.
After again same issue with phone. Now i think they purposefully did not even investigate as the warranty was about to expire. And did not give option to replacement.
I have all the documents of visit. Kindly file complaint against the service centre and i take some action.

Such a poor quality of display. I have purchased i phone 6 last month and it's screen got broken. I never face such a issue in a new handset. I am using sony xperia and moto as well and the screen quality is really very good even after falling from 4 feets from my hands.

I will not sped any amount on the repair. I want foc repair only.

Mamta rai
[protected]