Apple India Complaints & Reviews

These are new list of scammers in india offering fake apple services, from rs.750 -7000 or more claiming they can unlock apple phones including network and icloud services. These all are 100% scammers, please keep away from these frauds in all aspects. Many says they are apple staff, or else, show u fake id card copies, fake aadhar or pan cards, they will never show live photo/video on whatsapp. All shows you fake proofs and attracting claims...

Never fell to these guys!!!

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The lists are just the tip of an iceberg and many more are active in india.

Myself vimesh v from kerala, india. I have one i phone 6 brought on oct 2015 through online.

Rom last week on wards i have 2 problem with my phone

1. Touch id is not working
2. Poor battery back up

1) since last 1 week on wards i am not able unlock my phone through touch id. I went yesterday (28/07/17) near by one apple care center and explained my issues and they replied me that issue with my phone, one side having slight bend and need to replace the entire phone. I didn't expect such kind of issue from a brand like "apple", really its shocking for me. I dont no what kind of checking happening while making this phone? Is this phone validating as per design validation / product validation? Please tell me what i should do next. I need to spent another 28000 inr again for rectify this. I am not ready to do that and awaiting a positive feed back from your side.

2) battery backup also in very poor situation now. Even 100% charge is there then also it will switched off with 2-3 hours without using the phone for even talking or data use. Yesterday night i have put my phone in flight mode when i am going for sleep but within 6 hour phone got off.

Herewith i am attaching the issue checking details given from apple store on 28/07/17.

Awaiting a positive reply from you sir. Thank u.

Note - i didnt't expect this kind poor manufacturing qualities from a brand like "apple". Expecting a positive feed back from your side.

Regards,

Vimesh v

This is Dr.Elamaran, Cardiothoracic and vascular surgeon from Cuddalore.I have submitted my iMac monitor for service
I am not satisfied by the way the complaint was taken and not rectified till date
Want a explanation
It was give to icare chennai on 2.8.2017
The reply was there was a fault in the system and a spare part has to replaced which has to be ordered.
The time for the same was 1 week
I called the company after 2 weeks to know the status
The reply was not proper and the person dealing with your work is on leave.
called after 2 days to know the status-The reply was the shop is being shifted so we do not know the status.
called after 2 days -reply was still your work is pending will ask my boss and inform you.
called by me after 1 week - the response was spare has not come we will try to sought it out and get back to you.

My issues:
1.To you note all calls were made by me to know the status.
2.The customer service provider must be able to come to a proper solution alteast by a week (In this incident it took more than 4 weeks )- ????
3.World renowned company not having a spare for their own product - ????

Please need an explanation since I didn't expect this from a world renowned company

As a Doctor I cannot do this to the society because of many reasons but I think the Apple company and its service centres can do because of many reasons.

I bought i phone 5s on june'16 and in june'17, phone get the issue of being switched off suddenly and gets heated badly, i went to f1 info solutions & services, ranchi on 20/06/2017 and submited my phone for repairing under warranty period,
On 10/07/2017, i offered a brand new phone against my old phone, which was issued of hardware and service boy replied that, this is not been treated so, we are offering new phone to you,

But after getting new phone, again the new phone has same issue, it gets heated badly and switched off suddenly, i didnt understand how come the same issue with brand new phone,

Kindly let me know, what next i will do.

Solotion?

I bought an iphone 7. Today i went to replace my headphone. They denied to replace the headphone and saying headphone is damaged. They gave me a silly reason, that there is a rubber near microphone which a bit reared and nothing to do with the functioning of the headphone. They called that damage and denied to replace the headphone.

Never ever buy an apple product. Pathetic service. First give a big amount to them then receive this kind of service.

The behavoiur of the customer care was rude.

Actually iam doing some massages to my iphon suddenly it's off and back of mobile is become very very hot then i shoked i kept the mobile on wooden and came out from my home after 10 minutes i came back and saw again it was very very hot from back again i went out from my home after one hour i saw it was fully cold i dnt know why it's happend in iphon so please coprate with me bcs i have more than 4 piece but only 6s 64 gb problem happend it was purchesed last year on 14 feb almost 18 month are over please coprate me i expense for that 57000 th and it's really loss for me so please coprate with me my contact num is [protected]

My iphone 7. Just 4 months old.
Is having issue with display,
Battery
Ph turns
Off in between calls

Given ny phone to servixe centre 4-5 times.
But they updated software and said its ok.
But its still the same

After complainting again and again.
Service centre ppl said they will send ph to banglore and will change only display

But i need to replace my phone.
(Within warranty)

They are not ready to do that

Im n. Sanjay from visakhapatnam, andhra pradesh, india. Recently in april 2017 i had buyed apple - 5s through online (Amazon), right from april im facing too many problems with this phone. The most prominent issue is while im speaking in a call or using any application or using youtude, browsing suddenly phone gets switched off or sometimes restarting, orelse it remains stopped for couple of days. This is really ridiculous and unfair as selling defective products to any customer. Probably i took to the authorised service provider in my city, they took and updated the software, after 2 days of repair, again same issue is raising. Now last week again i have given phone in that apple showroom and servicing centre, they have kept the phone for 4days with them and kept in observation and again told me that no issues were raised. Again now im facing the same repeated issue. Please help me out in exchanging a new phone. And please sell a proper and well tested mobile in market and even more good products in ecommerce online stores. And dont make the innocent people fools.

This is to inform you that i had bought an iphone 6 in march 2017 and after two or three month my phone is not working properly. My phone's brightness is automatically got decreases, when i am watching any video the volume goes out, calls automatically cuts out and many hanging problems. Due to this i went up to service centre unicorn infosolutions pvt. Ltd. Crown interiorz shopping mall 1st floor shop no.36-b, sector-35, delhi-mathura road, nh-2 faridabad-121003.. I goes to this service centre for two time but they don't solve my problems. My phone is not repaired. After that they said now we don't do anything.. After that i went up to another service centre at nehru place new delhi and they were aaking for money to send my iphone for repair.. My iphone is in warranty than why they are asking for money.. If my problems is not solve quickly than i will complain in consumer court against the apple company and the service centre.. My name is suraj pradhan. My mobile no. Is [protected].

Hi i am deepika bengani and i hav 6s and it's been more than one year i hav been facing the problem and i went hundreds of time to the ivenus service centre and they checked my cell many times and even replaced 4 times then i got a new cell with a new warranty bt then too i hav faced the same problem and the service centre people say they can't do anything and the apple care people dnt gimme a resolution.
I am a patient an. I can't tolerate such stress so nw i m filing a complaint in the consumer forum.

I am kamna jindal from bathinda. My email id is mittal. [protected]@gmail.com. I have iphone 6 from last 1 and half year. My phone gave me problem that not charging and not respond anything and i went to apple care bathinda centre. They gave me very poor service. I said to him that my phone is not working please check it.in very few second they checked and said your phone is dead and we are not able to on it. Same day i went to local store and checked my phone to another person and he started my phone. But apple store not checked properly and gives me wrong information. Then what is the need of apple stores and not attend properly.

The right ear earphone had been received damaged by me but it was working when i bought but the tip of the right ear was lose and not intact, so do not want to risk using it and have complained several times to the place from where i have bought and also on customer care. Even registered complaints online. Have gone to many apple care centres. Not getting help. It's in warranty and just been two months i have bought phone and i have been complaining from such a long time. Really disappointed with apple services and company. No positive response from macintel solutions in siliguri. No response from apple care online complaints. It's just about a earphone issue and such a big company and not doing anything about it. If i can buy an 128 hv iphone 7, obviously i can purchase a new earphone but this is unexpected from apple.

I have submitted my iphone 6 on 27th JUly 2017 in one of the apple authorized service centres at address:
Systematix Media (Store no: A 210, City Centre, Salt Lake, Kolkata-700064)as I was getting some sudden display issues.I have paid repair charges of Rs.12900 in advance.After one month I got a response from provider that the device is damaged and cannot be repaired.
It has to be replaced with new phone.I had refused replacement at that time and I was refunded only 10000 in cheque.Rs 2900 was deducted from the paid amount.I received a letter from Apple bangalore headquarters that after inspection issue found was different from the problem reported while placing repair request and there will be no cost for this repair request but still some money was deducted.
Request your help here and want back the refund of my money.They kept the request pending for more than a month.Please contact on my number [protected]/[protected].I got my phone repaired at Tech Recoil for Rs 6000 and it is fully working now.Only LCD was broken and has been replaced .Rest all was fine.I also want to know why Apple could not provide me proper service and why the service is so poor?They cannot identify the issues in their own product which a local service provider can also identify and resolve.Apple being such a big brand does not know what is wrong with its own product and only charge unnecessary money from its customers and try to sale new product against repair requests and that too at full price.

I got an apple iphone 7 jet black having the charging cable issue, it shows connected to iphone but charging percentage is not increased. So, i contacted to the authorised service centre of the apple f1 solution & services in meerut but these guys are not very sure about the product the company will replace it or not and said call to the costumer care and registered your case and give us the case id but costumer care said it comes under the physical damage (How is it possible that the thing comes under the physical damage which is not able to charge the phone but detected by the phone). I don't think apple is as much satisfying for their services as much they charge for their product. Also their service centre is not that good, they show lot of attitude in the wrong sense and not listening to their costumers.
I advise everyone to not go for the apple product as their service support in india is not as fruitful as the cost of the object.
And further my product is still in the warranty period but i don't think apple knows what is the meaning of warranty.

I bought a macbook pro on july 28, 2016 (Around this date) for domestic use and it was not performing well. My cousin took it to apptronix apple support center in july 2017, while its in support, to get it checked for intermittent issues. Support engineer checked and orally said that there is no major issue, looks like fan may need replacement. But mac got into serious issues when i started to power on in august 2nd week (Till then product was not used as we were on vacation), i took it to couple of appronix service centers in hyderabad. Both gave different problem statements, one stating mother board migt have issues and other claiming ssd harddrive is not working properly. Both of them suggested to go for exchange for new one as support warranty is elapsed. Whats more worse is that the store folks claim there is no exchange available for macbook pro (Or this version of it)... Last thing i expected was this kind of misguidance and lack of support from apple, let alone reliability issues...

Model: macbook pro 13"
Version: macos 10.12.6

Serial number: c02rrhppfvh5

Within few days ago i will purchase a iphone 7 plus 128 gb due to some issue water enter in phone and phone stop working.. When i visit a service center service center apple member told me to submit 27500 rupees.. When i will submit that amount they will give me a new phone but when i submit that amount they will give me a defective product and cheated me...

Within few months ago i will purchase a brand new iphone 7 plus and within 10 days there were water enter in phone and phone will be liquid damage and then i will visit in apple service center and pay rupees 27500 and my phone will replace but the phone will not replace service center give me a same phone and phone start hanging within few day and also clicking sound come on display... There are also much more problem which i can't describe in here... I will visit 4 times in store and my phone will be submitted every time total i will submit 1 month my phone in service center but issue doesn't resolved.. I also have all paper...

I approach aptronix service center at hyderabad, banjara hils to replace my broken screen of iphone 6.

They said it can not be repaired and suggested me to buy a new mobile which is unacceptable. This response came from reception level itself with out even inspection of mobile by technical people.

The cost of screen is around rs. 13, 500 + tax. I was ready to pay but it is not feasible by apple authorized (I guess it is one way to get iphone repaired as there is no direct service shop apple).

They suggested me to get it repaired with non authorized local shop.

Does this mean, the only alternative is to buy new iphone if once iphone is not working (Or) go with non authorized service?

How to go for another apple product if this is the case?

Dear apple team

I have purchased iphone 6s from flipkart in the month of may 2017, by mistake it was fallen down and the screen cracked and it was fallen down from very less distance, when i visited to nearer service centre they asked half price of phone to pay for screen replacement, i have used many phone like nokia, lg, samsung, vivo my phone has fallen down many time but screen never broken and i was happy while using those phone, but first time i purchased apple phone and i am really not happy with that it was fallen down from very small distance and it cracked, my imei no is [protected], i am really shocked that you people say your product is the best product i will suggest other buyer please go for any other phone if you are paying big amount there you can get all the services and they will response well also but here they are not ready to help also i think glass is of very cheap quality that's why it's broken, i will not suggest anyone to purchase it and really i will never purchase any of the apple products in future, and you know "we are not buying iphone you are buying customers"

Hi appleteam,

I made a purchase of iphone 5s from croma mahavir nagar outlet on 12/03/2017. (Invoice # is - slf02a[protected].)

For the first, 2-month phone was working fine, after that phone automatically use to get dead and never use to start even if you press the power button. It automatically starts after 5 to 10 hours. This was happening repeatedly. I went to croma store they suggested to go to apple center, thus i went there. The phone was in working state when i took there as i work on weekdays and can only go on saturday.

Till now i have shown this phone to apple service center 3 times in last 2 months, every time they diagnose the phone and do a reset and say your phone is working fine.

I have 3 videos in which i can prove, how the phone goes dead and does not start.

I need a replacement as i have paid 20000 for this phone.

Look forward to hearing from you soon.

Regards,
Abhay