Apple India Complaints & Reviews

Case id:[protected]

Hello,

This mail is regarding the issue i have been facing with my macbook pro which is still under warranty and did not get any solution from more than 1 month (38 days over).
Service center and customer care, have been just giving me new date to wait everyday and they are blaming each other and not giving me any solution. The following details are from the proof of email record i have. Other than that i have been contacting more people than the ones mentioned below. I have just been asked for more days, but they have not solved my problem!

Note: service center has taken all my job sheets. Only recent one is with me

I am writing the timeline of my problem/harassment below.

16th may 2017
Contacted apple custome care
Advisor: archana
Case id:[protected]
Issue: vertical lines appearing on screen when switched on to retina mode.
Tried every solution possible from home and after following advice of customer care but all solutions failed. Then she advised me to go to aptronix banjara hills.

Went to aptronix and was told by the technician to take the back up and come back. Issue will be resolved easily.

19 june:
Contacted customer care. Again. Told them i will be visiting aptronix on 25th june.

25th june:
Laptop submitted to aptronix. On 30th june, i got a message to come and collect the device. Service center reinstalled the os. When i went, problem still continued. They asked 2 more days.

3th july:
Came back for the device. Checked the device. Problem did not occur that time. Next day same problem occured. Also new scratches appeared on the laptop screen. Laptop was mishandled by service center. Then i contacted customer care: case id:[protected].

4th july:
Submitted the device again as suggested by the service center and customer care. Service center replaced the mother board.

6th july:
I sent screenshots and job sheet image to apple as told by customer care.

7th july:
Contacted customer care, given details: roselyn[protected], dial 9108 extention: 8950245

10th july:
Contacted customer care for updates. Given new senior team details: saroj[protected], dial 9108 extention: 8950258
Got a call from customer care asking for more time. Suddenly got a message from service center right after that call to come and collect the device. Then customer care said that the message was sent by default and the mac is still not ready.

14th july:
Contacted customer chat for updates. New details given: shawn
Also contacted a senior team person from apple us but he also asked for more time.

16th july:
Mailed apple customer support.
Got reply from macky.

19th july:
Asked status to her. She replied.
Had a conversation via email. Asking what is the solution, did not get any justified answer.

23rd july
Asked for status. Macky said she needs more days to find out.
In the process the cycle count of my battery also increased drastically from 45 to 94. I told them that this is not fair and that because of them my laptop cycle count increased so much. So service center replaced the battery and display as well. I was told to wait for few days. They told that by 26th i would get the laptop.

24th july:
Asked for updates. So i was told to wait for more days.

25th july:
Parts placed. Waiting for more days.

26th july:
Went to collect my laptop after calling and confirming if the problem is solved. They told me yes.. Come and collect your device.
4th time after so many days when i went they again told that the problem is not solved and they need more time. They also spoke to customer care and told that after replacing all the parts, they don't have any other option. They were not able to solve the problem and tried all they could. They had already told the customer care people earlier but i was not informed about this.

27th july:
I mailed macky (Customer support) and asked why didn't they inform me that the service center had already given up on the device, i did not get any response.
Then she responded late, saying that she is on rest and that other colleague of her is handling the case.

In between also i tried contacting and also spoke to customer care people. Did nkt ger any useful reply.

1st august:
Again contacted customer care, given details of new senior team person: arshiya[protected], dial 9108 extention: 8950641
She again asked for more days. She also made a conference call with mahesh of service center and asked him that did this issue occur in other models? Mahesh said that it occured in 2-3 models. To this she tried to genralize it saying that it is a normal issue and her attitude seemed as if she just wanted me to take the case back and not provide the solution.
At night i got a call form a senior manager asking me about it. When i told him all he said was he cannot comment on the above statement and he just asked for more days.

All i am saying is that after troubling me so much regarding this, when will i get a solution? I want a refund/replacement. It is high time now. After wasting 38 days and hampering my work, i don't want your lies and fake promises..! I just want a replacement!!! I have had enough of customer care not responding properly to delaying it so much..!

Below are few copys of mails exchanged.

On sat, 29 jul 2017 at 10:56, tier2macky
Wrote:
Hi shrusti,

Thank you for your email. I do apologize for the delay reply, its my rest days during thurs/fri which i attached on my last email to you. I have checked the case a colleague of mine is handling the case. I tried contacting apple authorized service provider however i did not receive any answer. I have email mahesh and will check again back the case. Have a nice day!

Thanks & regards,
Macky
Apple

On jul 27, 2017, at 9:38 pm, shrusti shah wrote:

Why aren't you replying now???

On thursday, 27 july 2017 6:45 pm, shrusti shah wrote:

Hello...! I want a reply! Why is my problem stll not solved???

On thursday, 27 july 2017 6:44 pm, shrusti shah wrote:

Such bad service...! When the problem is occurring so many times, and this is the 5th time, why can't you replace my product? Why are you troubling a customer so badly???

On thursday, 27 july 2017 6:39 pm, shrusti shah wrote:

When the technician had already mentioned to you that the lines are still appearing, why is the issue still not solved???
Why did'nt you take any action or inform me? I am in the service centre right now and the lines are still appearing.
Are you joking with me? More than 1 month is over, and still the same problem! The technician is saying that even after replacing all the parts, it is still appearing.
Why can't you solve my issue???

On wednesday, 26 july 2017 5:44 pm, tier2macky wrote:

Hi shrusti,

That is the same number i have been calling to reach the technician who’s handling your macbook. Its their line. If you want to do a follow up you need to call them and request to talk to manesh. That is one way for you to confirm the status of you macbook.

Thanks!
Macky
Apple

On jul 26, 2017, at 8:06 pm, shrusti shah wrote:

And what number is this?

If you want to do the follow up please do call the aasp for further notice.

On wednesday, 26 july 2017 5:31 pm, shrusti shah wrote:

But he said that by wednesday i would get my laptop and that is today.
When will he contact me? I don't even have his number.
I am not able to contact him either!

On wednesday, 26 july 2017 4:09 pm, tier2macky wrote:

Hi shrusti,

I don’t know if you have received my email yesterday i have spoken to manesh yesterday. He said: he will contact you once the repair is done if the device is ready for pick up. If you want to do the follow up please do call the aasp for further notice.

Thanks & regards,
Macky
Apple
On jul 26, 2017, at 6:29 pm, shrusti shah wrote:

It is already wednesday today! How much long?

On tuesday, 25 july 2017 1:22 pm, tier2macky wrote:

Hi shrusti,

I have spoke with manesh today. He said your repair is in progress. The parts just arrived today. He will email you once the repair is done if the device is ready for pick up.

Thanks & regards,
Macky
Apple

On jul 25, 2017, at 3:30 pm, shrusti shah wrote:

*25th of last month

On tuesday, 25 july 2017 1:00 pm, shrusti shah wrote:

Okay the last i will wait till is wednesday but not longer than that. And do note that, today is 25th july and this issue was brought to the service centre by me, on 25th. (Even tough i had the problem from much before and was co-ordinating with customer care regarding this.)

Exactly 1 month is over! I hope that after keeping my laptop for 1 month, you people are able to solve the problem!
Even after requesting so much i did not get a unit replacement, so i expect that the service atleast is up to the mark for the 4th time that i will be collecting!

On monday, 24 july 2017 3:37 pm, tier2macky wrote:

Hi shrusti,

Thank you for your response. Let me correct that, i called you on thursday, start of the count is after i have called you so that will be friday. Wednesday will be the 4th business day. Saturday/sunday is not considered as business days.

Thanks!

Regards,
Macky
Apple

On jul 24, 2017, at 5:34 pm, shrusti shah wrote:

Okay and 4 working days are over right? I called on thursday i guess. Correct me if i am wrong.
Thursday friday saturday and monday is over.

So let me know the status.

On monday, 24 july 2017 11:28 am, tier2macky wrote:

Hi shrusti,

Thank you for your email. I just got back from work. I thought we gained agreement that the technician will do a follow up with you at 4 working days?

Thanks!

Regards,
Macky
Apple

on jul 23, 2017, at 3:57 am, shrusti shah wrote:

please update me with the status of my laptop
—
on wed, 19/7/17, shrusti shah wrote:

subject: re: your apple case :[protected]
to: "macky gorgonio"
date: wednesday, 19 july, 2017, 6:18 am

hello,
finally they just picked up my call right now. I asked them
why they are not picking up the call of customer
care. Please
call them again and ask them the
'justification'. Please
don't delay this. Thanks



on wednesday, 19 july
2017 11:30 am, shrusti shah
wrote:


even
i tried more that 10 times. They are not picking up my call
as well. So what is the solution??? Who
am i suppose to ask? I need a device to work on!


on wednesday, 19 july
2017 11:14 am, macky gorgonio
wrote:


hi shrusti,
i
have been calling the store 4 times but i was not able to
speak with someone. The message is either the line is busy
or they will request for us to stay on the line then will
cut off. I cannot provide any justification for this without
talking to the store. I also tried to ring you but the line
is busy.
thanks! Macky
apple



on
jul 19, 2017, at 11:35 am, shrusti shah
wrote:
it's
like i am not clear as to who should complain to whom? All i
want is a solution. I cannot afford to waste so much time on
this. If they are not responding, what do i do so they
respond? I only have their local number. Right now it is
9:05 am here. The service center opens at 11.
—
on wed, 19/7/17, macky
gorgonio
wrote:

subject: re: your apple
case :[protected]

to: "shrusti shah"
date: wednesday, 19
july, 2017, 3:32 am

hi shrusti,

we are trying to call the store but
no one is
picking up
the call. Even the other product specialist is
trying to ring the store
as well but no luck. We are doing
all we can to help you. However
without any justification
we don’t have any way to provide
you options. Its been 3
days we’ve been trying to contact
them.

thanks
macky
apple


on jul 19, 2017, at 11:29 am, shrusti shah

wrote:

no i
don't
have any number presently. I have already provided
the number that i had.
it's not my fault right if they
are not responding. What do i do? Why
am i stuck in the

middle?



—
on wed, 19/7/17, macky gorgonio
wrote:

subject:
re: your apple case :
[protected]
to:
"shrusti shah"

date: wednesday, 19 july,
2017, 3:20 am

hi shrusti,

i had been trying to
contact aptronix but
no
one is
answering. Its been 3
days since i have tried to
reach them. I am doing everything to help
you with
your
concern. If the store
cannot
provide me any status of you
mac
i will not know what
options we can provide to it. I
have called the store today but i did not
get any
response.
did they provide you
any direct
contact where we can speak

to the tech who is
handling your mac?


thanks & regards,
macky
apple


on jul 19, 2017, at 9:41
am, shrusti shah

wrote:

already
25
days
are over and this issue
did not solve.



—
on
wed, 19/7/17, shrusti shah
wrote:

subject:
re: your
apple case :
[protected]
to:
[protected]@yahoo.co.in,
"tier2macky"

date: wednesday, 19 july,
2017, 1:35
am

when
will i get
my
laptop? It's high
time
now. Please
give me a
new one or refund me the amount.
this
issue has really frustrated me
a lot.
why
am i not getting a
right solution to

this issue?
the service center has also

added up to my
problem as,
when i got back the laptop

after
the 2nd time, it had new
scratches on screen and
also the
cycle
count of
battery was drastically
increased. They are
not able to solve my vertical lines
problem
also. This is
the 4th time this

is happening and my
laptop is still with
the service center. Even after

submitting
my lapto so many
times, no prompt

action from
apple! Very very bad service.
my
laptop is still with the service
center. When is this
issue going to

solve?





—
on
sun, 16/7/17, tier2macky
wrote:

subject: your apple case :
[protected]
to: [protected]@yahoo.co.in
date: sunday, 16
july, 2017, 8:34
am

hi
sristhi,

thanks for

contacting apple. If
you
would
like
me to contact you about
your case,
please
reply

to this email without
changing the

subject
line, stating

when it
would be a
good time to reach
you
within my
work

hours. I work on saturday
- wednesday

10:30 am - 7:00
pm
india standard
time. Should
you need
support outside

these
hours, feel free
to
contact
us
on your
local applecare
number as shown in the below
link
and
provide your case

number to the
advisor
answering the

call.


https://support.apple.com/en-au/HT201232


regards,

macky

apple

Nice chatting with you.
Here's the transcript of your chat with apple support:
Friday, jul 14, 2017 05:14 pm
Duration 30 minutes 43 seconds

Shawn
Thanks for contacting apple support. My name is shawn. Please give me a moment to look over your information.

Shawn
Hello shrusti, how can i help you today?

[protected]@yahoo.co.in
My case number is[protected]

Shawn
Ok thanks for that. Let me look that up for you.

[protected]@yahoo.co.in
Okay

Shawn
Ok i see that you were in contact with arshiya. Bout the issues with your screen. Is that right?

Shawn
About issues with the screen*

[protected]@yahoo.co.in
Yes i was with her... And before that 3 other people from senior team. The thing is that i don't have any hope if the issue will get resolved or not

[protected]@yahoo.co.in
There are vertical lines that have been occurring for a very long time in my laptop. As soon as it occurred, i informed the customer care and service centre regarding it. Even after submitting my laptop to service centre thrice, the issue has not been till now. And also in the process, my cycle count of battery has drastically increased. Also new scratches appeared on the screen. Very bad service provided by apple. Even after so many attempts, the fourth time also, they are not able to resolve my problem. This was least expected from such a big brand name. I am very dissapointed. Waste of money. After paying so much, for macbook pro, this what i deserve?? I want a replacement. I have wasted so much time on this. It is already 20 days since this issue is not solving and laptop is still not

Shawn
Ok thanks for that. And you did take the machine to the service center and they couldn’t help you?

[protected]@yahoo.co.in
*with me

[protected]@yahoo.co.in
Yes please read the above message

[protected]@yahoo.co.in
This is the imag

[protected]@yahoo.co.in
*image

Shawn
Ok i did read the message. So at this point what is the senior team asking you to do?

[protected]@yahoo.co.in
Before giving to service centre my cycle count was around 45-50 and after giving to service centre, it became this much. This screenshot is taken before giving it again to the service centre

Shawn
Ok so it added 40 to your cycle count when you took it into the service center?

[protected]@yahoo.co.in
Yes

[protected]@yahoo.co.in
Approx... That much or more

Shawn
Ok so looking over the notes this is being escalated to a manager that is higher then the senior that you were speaking with earlier today.

Shawn
In these cases it has to be sorted through the senior support team in that region. So the local phone support is best suited to escalate and resolve this issue.

[protected]@yahoo.co.in
I just don't want this issue to keep occuring again!

[protected]@yahoo.co.in
And looking at the history of service provided by apple

[protected]@yahoo.co.in
That trust for the brand is no more there

Shawn
I understand and i do apologize that this has happened. Well i understand, that swell. But you have to let the senior that you have ben speaking with escalate this.

[protected]@yahoo.co.in
Because it has happened so many times why can't i just get a replacement?

Shawn
It is not an easy thing to get a macbook replaced in india because apple has no stores or mail in service in india.

Shawn
They do have a call setup for you on the 17th.

[protected]@yahoo.co.in
But apple should understand that it is high time and this issue is literally harassing the customer and taking so much time!

[protected]@yahoo.co.in
Without my laptop, i am facing so many problems!

Shawn
I understand that to. But again it is a process in order to get a new machine to you if that is what the manager can do.

[protected]@yahoo.co.in
So isn't it high time that this process should be followed.

[protected]@yahoo.co.in
In warranty i am facing so many issues

[protected]@yahoo.co.in
When warranty gets over, i'll have to pay so much to get the issue again?

[protected]@yahoo.co.in
And because it is occurring so many times... Definitely the laptop is defective!

Shawn
As far as i can see that they have a priority on it. Keep in mind it is friday evening and a manager won’t be there until monday. So they have a call back for you on monday.

[protected]@yahoo.co.in
Okay..! I want to discuss about this with whichever manager posible..

Shawn
Ok and they understand that which is why they have the call setup for monday.

[protected]@yahoo.co.in
And what about mishandling of laptop? Like suddenly scratches appeared on my screen after i gave it to the service centre

[protected]@yahoo.co.in
And cycle count?

Shawn
Well i see that they have all of that notated as well. So the manager will see all of it when they go over your case before they call you back.

[protected]@yahoo.co.in
Okay

Shawn
So let them call you on monday and see what their solution is.

Shawn
Are you still there?

Shawn
I haven’t heard from you in a while. Do you still need help?

Shawn
Since i haven’t heard from you in a while, i’m going to end our chat. If you still need help, please chat us back.

Sincerely,
Apple support
Tm and copyright © 2017
All rights reserved | privacy policy | support | give us feedback

Sir / madam,

I own a iphone 5s, since april' 2016. Suddenly on 15.07.2017 my phone was not getting switch on, and after several attempts it was in a dead condition. Not getting charged and in switch-off mode only.

I deposited it in service center.
Service center informs that device is not repairable, kindly take back the phone.

Upon visiting the service center to get back the phone, they are asking to pay rs 1700/- to return back my dead iphone.

Is it in anyway justified to pay rs 1700/- to get back my dead iphone5s.
They can charge me somewhere between rs 250 to 500, but why such a huge amount just to check my phone.
They have not done any repairing work, why i shall pay such huge bucks for dead phone.

If these are the conditions, then i may not use any apple products nor will advice anyone to buy apple products.

Requesting to kindly look into the matter and ensure i receive back my iphone 5s with justified checking charges.

I bought i phone 6s in march 2017 and from the next day of purchase there is a problem i. E. It gets hang at the time of searching the contacts, mails etc.

It has been showed to the service center thrice but the problem persist.. Its quite frustrating to reboot the phone again and again to call someone.
I never expected this kind of service from apple which is renowned for his expensive phones

Attaching the copy of the bill, imei number and latest job number which has been raised to apple service center.

Job no. Is : gur[protected]

Amount won: (£750000.00) bgp
Attn cert reg no a/iphone-0804germ-9
Winnings no [protected]
Pin 210 country :india
Verification no. N124638g
Pin 202
Payment no:gn257081/2391274lk
File no 72099/102/303215
My india government registration and airport clearance charges 22500/-deposit
Account no [protected]
Pan no eqlpk2394q
Ifsc code. Sbin0011553
Branch. Jasola
Deposit date 25/07/2017
But not give my parcel
Please help me get my parcel

I have purchased iphone 7 in nov 2016. But after few month latter the phone internet is not working when phone is locked.
I am getting all the notification very late.
I have raised the issue to apptronix hyderabad and apple telephonic support care but they are directly saying we can't resolve this issue.
I have shared the videos also and shown the issue, but still i am not getting any help from service center.

I went and showed my iphone 5 at authorised service centre near moosrambagh hyderabad. They said i have to change my phone and it's not repairable where the problem is that it's not getting charged. When i showed it outside at unauthorised service centre they made my phone work again properly and took only one hour for repairing. I think your authorised service centres are not good or you people want to fool the people and make them buy your phones o[censored]pper version by saying that ithe old phones are beyond repairable.

My iphone6 touch pad is worst to operate with security issue of auto functioning like calling, typing something, operating automatically on all app etc.. Makes it worst to operate and use. Totally disappointed to use such an high cost device. Upgrade the os to latest version still cant operate my iphone touch pad, it worst to use..

When called to apple service centres they dont have answer for such complaints or not confident what may be the issue. No technical expertise in service centre and normally takes too much time to get response, sometimes they keep the handset in service centre without repairing it waisting time.

Respected sir, i have purchased iphone 7 before 9 months for promising pay of 60k. Still am paying the emi but the colour of mobile is peeling from sides as it's black coloured mobile and it's not at all looking good and this kind of product from iphone have never expected and visited there customer service many times but they are not listening my problem. And they telling cosmetic defect related won't covers under warrant, when have purchased this i saw the outer beauty only not opened the mobile to check the hardware how it look a like.
Sir am not only the person have this problem many facing the same issue and they have commented in few sites when i googled for this problem.

It very disappointed to write this mail as your product reported to be a failure model (I phone 6s). It was my dream to go with i-phone and same got purchased in the year 2016 - february, but it was hectic that from day 1 i got frequent problem where half of my time spent with your service center/customer care and got replaced in the month of february-2017.

It was sad to notice the same problem reported within a weeks time and i have fed up thinking that i have to start from beginning with call center/service center. I continued to use the phone with the same problem and registered a complaint in the month of april'17 and no proper response from your team. Now i have 2 major issue where frequent tower disconnection and speaker issue and submitted my phone to your service center last week and got reply that replacement warranty is 90 days and now its chargeable. I was shocked that i have no information about the replacement warranty, if it so i would have submitted on said period instead of booking a call through call center.

1) is this mode is failure?
2) why there is no communication about the replacement policy by your service center?

Apple has the poor response of customer care where there is no proper com munication with customer care and service centre

When we buying new i phone that they only respond good, after that when we r going service or repair, etc they will not respond properly and they are applying new rules...

Ex. From last 7 months back i m buy new i phone 5s, but right now headset mic was not working, but they are telling non-repairble & not ready to replacing also,,

How can we trust apple service...

With ref. To case id:[protected]

Simran kapoor from apple inc. Bangalore is handling my issue but i am chasing her on contact no.[protected] — extension no. [protected]since last 2 days but there is no call back from her so far.

Again i lodged a complain with case id :[protected]Dated 28.07.2017) as i didn't get any resolution from m/s apple inc.

Issue : apple software ios 10.3.3. Compatibility issue with iphone 6 hardware — frequent hanging issue. My iphone 6 device became a scrap since when i upgraded ios sent by apple inc. This issue is because of apple inc. And not acceptable to me. Apple inc. Is completely responsible for software ios compatibility issue with iphone 6 hardware. If it not supporting than why apple released updates???

If my issue is not addressed shortly — i will be taking this matter to court of law as with no fault of mine — why should i suffer???

Please read below by which i raised my initial complaint to m/s apple inc.

Hi,

I, anil kumar sharma, had purchased i-phone 6 having imei no. [protected] vide invoice no. Ri-602 dated nov 9, 2014 from m/s unicorn post media solutions pvt. Ltd. M2/43, dlf phase-2, gurgaon, haryana (India).

Since last couple of months, i am observing that my i-phone 6 is frequently hanging i. E. It hangs after every 30 sec. I am not able to use it properly. It seems that its hardware is not supporting the software.

I am using ios 10.3.3 version.

I am a regular customer of apple products so request apple inc. To address my issue without any delay. Sincerly request m/s apple inc. To replace my phone as its the issue from apple not from my end.

Appreciate an early revert.

Thanking in advance.

Regards,

Anil kumar sharma
Mobile no. — +91-[protected]

I have purchased iphone 7 plus in the month of feb-17. After using 4 months suddenly the phone does is not working. The handset is not detecting airtel sim. I have visited maple service centre at vashi six times and have returned without any proper solution. The executives on the front desk are not at all capable and needs thorough training to deal with customers. Sorry to say the approach has been of a real unprofessional one. They make people wait for 45 mins and once your turn comes they are clueless what needs to be done. I sincerly hope somebody takes care of them provide proper training. Now coming back to my handset i would like get my handset changed immediately as you are unable to repair it to my satisfaction. Seems apple in india is just to mint hard earned money of innocent indians and later leave them in doldrums when it comes to providing proper services... I am not sure whether my complaint will be addressed or not... If anyone is planning to buy any apple product think twice before putting your hard earned money so called big brands cause you will repent. Invade of guys are interested in resolving my issue you can get in touch with me on [protected].. I will narrate the entire episode or you can check your record of my suffering on job no - vah[protected]. Details can be taken from mr. Abhijit sawant from your "esteemed organisation" at inorbit, vashi service centre... My last request stop duping innocent customers please.

I have again submitted my mobile today. My job no is thn[protected]. As you have a big brand apple your service is not at all that good. I am totally disappointed and fed up using apple phone. I have been sumitting my iphone the 5 th time still my problems are not solved. The same problems are occurring again and again. The mobile is frequently getting hanged during the time of emergency. Auto rotation is not working properly and there is also touch issue. Inspite of sending my iphone to banglore for repair i have not got the proper solution. So now i request u to plz replace my handset. The repair service of iphone is not all upto the mark. I have busy schedule, i have been going again again to the service center. Due to several problems and not a permanent solution for it, i think u replace my handset.

I purchased iphone 6s 7-8 months ago, now i am facing problem with device charging because charging jack has been burnt and service center denied to accept product for repair, according to them it won't cover under warranty and i need to purchase another one.

Here i am providing link for apple warranty terms and condition, please review it and give me justice.

https://store.apple.com/Catalog/Images/worldwidewarranty.html

Dear sir, (S. No - dnqsn7fuhg7f and imei no - [protected])

My i phone 7 bought from dubai airport in dec-2016 and started using after 20th jun - 2017 exact date not known to me.in a week time, i was charging phone and suddenly screen becomes black and dead. I had approached b2x service solutions in andheri mumbai on 5th jul-2017 and given them my handset.

The next day, i got call from b2x that handset is not picking up and needs to send to banglore for further diagnosis. They had verified phone in all respect before sending to banglore and there was no complain and any information given to me.

I hardly use new phone for 15 days time and have not provided to anybody or any mechanics since i am a i phone user since last 10 years and i am aware about consequences. I am highly educated and professional and cannot allow such practice to happen. After few days, i got call from b2x that my new phone is modified and it is receiving back from banglore.

I need to understand, how come this happen to new phone? Whether this has been done by your dealer selling at the dubai airport??? Or your mechanics or service provider has done this that has to be understand.

I am now approaching to consumer court and even openly writing to social media and news channels as well since we all are aware i phone 7 has serious dead complain and apple is failed to provide solution.

I need if something modified by your service provider or mechanic or even dealer, how i do know? Why customer suffer because of this? I need complete cctv footage of b2x as well banglore with minute to minute recording.

Dear sir/ madam,

Myself is kousik roy & my apple id is [protected]@gmail.com. On 23rd july' 17 ive opted for buy more space in my i cloud through change in subscription plan & opted for 50gb i cloud space for rs. 65/- per month. Accordingly rs.60/- deducted from my credit card account (Confirmation message recevied on 23.07.17 at 12.28 pm). But even after 2 days im yet to get the new space in i cloud! Neither there is any confirmation from apple in this regard. Tried to contact the customer care telephone no o[censored]sa & bangalore, india both but unable to speak to any of the executives after long waiting too.

Please let me know how can i get helped in this regard

Thanks & regards,
Kousik roy
+[protected]

Hi am harish jain my case id is[protected] my phone is having battery draining problem i took my iphone7 128gb before 1 month and having the issue right from the beginning. I charge my phone at night fully as i wake up in the morning it's battery drains from 100% to almost 40% without using so i gave my phone for service at 1st time in forum mall kormangala in banglore they kept it for diagnostics and updated the ios and returned back my phone saying the phone has been repaired but i had the same issue then once again i gave for repair they kept for observation and sent to apple repair for diagnostics and observation and kept for 7 days and found no problem and returned my phone back but it has same issue. If contacted to apple care and service center they are saying the phone is correct but it's draining. Apple care is so worst that it can't rectify the fault i am ready to show the proof but still they are saying phone is correct they are believing on diagnostics that's it but if they keep the phone in front of them for 5 hours they will get know there is no use of diagnostics and observations in machines if they observe the phone in eyes it will be better so i request i want the solution as early as possible i[censored] can't solve i want my money back

I had purchased 2 iphones 6 in feb 2016 till jan 2017 it has worked perfectly in jan 2017 i had changed by plan in that plan i had got 4g mobile data in my mobile lte mode is there. When mobile data is on we are not getting incoming calls. The people who are calling they are getting the phone is out of coverage. For any of apple persons didn't respond. The service of apple india is too worst.

I bought my iphone on april14/2017 it is still on guarantee but from last 2-3 months its not working well... Problem is that when i use to listen music then it stop working and get switchoff again open itself then again switchoff and its also starting hang...! I went to service center and apple store more than 5 times but its didn't work... I hope you will take action towards my problem please make it fast as soon as possible because it's create lot of problems... Thankyou

I purchased iphone 7 silicone case worth 2900 rs from currents store apha one mall amritsar almost 7 months back. After few months its outer skin started showing signs of wearing out and almost 2 weeks back from now a peice of the case weared off completely. I showed the case to currents staff yesterday at alpha one mall amritsar they didnot satisfy me with their answers. They told me that there is no exchange policy or any guarrentee of the product. So i am very upset about the quality and endurance of apple products and will think twice before purchacing apple products