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Apple India Complaints & Reviews

www.apple.com/in

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Updated: Sep 15, 2025

Complaints 1441

Resolved

104

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1337

Bad 😕 It seems that Apple India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Apple India reviews & complaints page 49

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Address: Cuttack, Odisha, 753002

Sir / madam,

I own a iphone 5s, since april' 2016. Suddenly on 15.07.2017 my phone was not getting switch on, and after several attempts it was in a dead condition. Not getting charged and in switch-off mode only.

I deposited it in service center.
Service center informs that device is not repairable, kindly take back the phone.

Upon visiting the service center to get back the phone, they are asking to pay rs 1700/- to return back my dead iphone.

Is it in anyway justified to pay rs 1700/- to get back my dead iphone5s.
They can charge me somewhere between rs 250 to 500, but why such a huge amount just to check my phone.
They have not done any repairing work, why i shall pay such huge bucks for dead phone.

If these are the conditions, then i may not use any apple products nor will advice anyone to buy apple products.

Requesting to kindly look into the matter and ensure i receive back my iphone 5s with justified checking charges.

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Address: Gurgaon, Haryana

I bought i phone 6s in march 2017 and from the next day of purchase there is a problem i. E. It gets hang at the time of searching the contacts, mails etc.

It has been showed to the service center thrice but the problem persist.. Its quite frustrating to reboot the phone again and again to call someone.
I never expected this kind of service from apple which is renowned for his expensive phones

Attaching the copy of the bill, imei number and latest job number which has been raised to apple service center.

Job no. Is : gur[protected]

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Address: 721444

Amount won: (£750000.00) bgp
Attn cert reg no a/iphone-0804germ-9
Winnings no [protected]
Pin 210 country :india
Verification no. N124638g
Pin 202
Payment no:gn257081/2391274lk
File no 72099/102/303215
My india government registration and airport clearance charges 22500/-deposit
Account no [protected]
Pan no eqlpk2394q
Ifsc code. Sbin0011553
Branch. Jasola
Deposit date 25/07/2017
But not give my parcel
Please help me get my parcel

Aug 10, 2017

Complaint marked as Resolved

my email address [email protected] Mobile number 7510202268

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Address: Ranga Reddy, Andhra Pradesh, 500084

I have purchased iphone 7 in nov 2016. But after few month latter the phone internet is not working when phone is locked.
I am getting all the notification very late.
I have raised the issue to apptronix hyderabad and apple telephonic support care but they are directly saying we can't resolve this issue.
I have shared the videos also and shown the issue, but still i am not getting any help from service center.

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A

Ajmal Kareem

from Bengaluru, Karnataka

Aug 2, 2017

I've had bought an iPhone 7, on June 21-2017 at 03:28 pm
I was promised of receiving a cash back worth ₹5650 it's been a month still I'vent received it
Need a solution asap !
My order number -[protected]
I paid 53, 087

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Address: Hyderabad, Andhra Pradesh, 500060

I went and showed my iphone 5 at authorised service centre near moosrambagh hyderabad. They said i have to change my phone and it's not repairable where the problem is that it's not getting charged. When i showed it outside at unauthorised service centre they made my phone work again properly and took only one hour for repairing. I think your authorised service centres are not good or you people want to fool the people and make them buy your phones o[censored]pper version by saying that ithe old phones are beyond repairable.

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Address: Bangalore, Karnataka

My iphone6 touch pad is worst to operate with security issue of auto functioning like calling, typing something, operating automatically on all app etc.. Makes it worst to operate and use. Totally disappointed to use such an high cost device. Upgrade the os to latest version still cant operate my iphone touch pad, it worst to use..

When called to apple service centres they dont have answer for such complaints or not confident what may be the issue. No technical expertise in service centre and normally takes too much time to get response, sometimes they keep the handset in service centre without repairing it waisting time.

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Address: Rangareddy, Andhra Pradesh, 500072

Respected sir, i have purchased iphone 7 before 9 months for promising pay of 60k. Still am paying the emi but the colour of mobile is peeling from sides as it's black coloured mobile and it's not at all looking good and this kind of product from iphone have never expected and visited there customer service many times but they are not listening my problem. And they telling cosmetic defect related won't covers under warrant, when have purchased this i saw the outer beauty only not opened the mobile to check the hardware how it look a like.
Sir am not only the person have this problem many facing the same issue and they have commented in few sites when i googled for this problem.

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Address: 605602

It very disappointed to write this mail as your product reported to be a failure model (I phone 6s). It was my dream to go with i-phone and same got purchased in the year 2016 - february, but it was hectic that from day 1 i got frequent problem where half of my time spent with your service center/customer care and got replaced in the month of february-2017.

It was sad to notice the same problem reported within a weeks time and i have fed up thinking that i have to start from beginning with call center/service center. I continued to use the phone with the same problem and registered a complaint in the month of april'17 and no proper response from your team. Now i have 2 major issue where frequent tower disconnection and speaker issue and submitted my phone to your service center last week and got reply that replacement warranty is 90 days and now its chargeable. I was shocked that i have no information about the replacement warranty, if it so i would have submitted on said period instead of booking a call through call center.

1) is this mode is failure?
2) why there is no communication about the replacement policy by your service center?

Apple has the poor response of customer care where there is no proper com munication with customer care and service centre

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Address: Bangalore, Karnataka, 560082

Website: apple (iphone)

When we buying new i phone that they only respond good, after that when we r going service or repair, etc they will not respond properly and they are applying new rules...

Ex. From last 7 months back i m buy new i phone 5s, but right now headset mic was not working, but they are telling non-repairble & not ready to replacing also,,

How can we trust apple service...

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Address: 122001

Website: www.apple.com

With ref. To case id:[protected]

Simran kapoor from apple inc. Bangalore is handling my issue but i am chasing her on contact no.[protected] — extension no. [protected]since last 2 days but there is no call back from her so far.

Again i lodged a complain with case id :[protected]Dated 28.07.2017) as i didn't get any resolution from m/s apple inc.

Issue : apple software ios 10.3.3. Compatibility issue with iphone 6 hardware — frequent hanging issue. My iphone 6 device became a scrap since when i upgraded ios sent by apple inc. This issue is because of apple inc. And not acceptable to me. Apple inc. Is completely responsible for software ios compatibility issue with iphone 6 hardware. If it not supporting than why apple released updates???

If my issue is not addressed shortly — i will be taking this matter to court of law as with no fault of mine — why should i suffer???

Please read below by which i raised my initial complaint to m/s apple inc.

Hi,

I, anil kumar sharma, had purchased i-phone 6 having imei no. [protected] vide invoice no. Ri-602 dated nov 9, 2014 from m/s unicorn post media solutions pvt. Ltd. M2/43, dlf phase-2, gurgaon, haryana (India).

Since last couple of months, i am observing that my i-phone 6 is frequently hanging i. E. It hangs after every 30 sec. I am not able to use it properly. It seems that its hardware is not supporting the software.

I am using ios 10.3.3 version.

I am a regular customer of apple products so request apple inc. To address my issue without any delay. Sincerly request m/s apple inc. To replace my phone as its the issue from apple not from my end.

Appreciate an early revert.

Thanking in advance.

Regards,

Anil kumar sharma
Mobile no. — +91-[protected]

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Address: Raigad, Maharashtra, 410206

I have purchased iphone 7 plus in the month of feb-17. After using 4 months suddenly the phone does is not working. The handset is not detecting airtel sim. I have visited maple service centre at vashi six times and have returned without any proper solution. The executives on the front desk are not at all capable and needs thorough training to deal with customers. Sorry to say the approach has been of a real unprofessional one. They make people wait for 45 mins and once your turn comes they are clueless what needs to be done. I sincerly hope somebody takes care of them provide proper training. Now coming back to my handset i would like get my handset changed immediately as you are unable to repair it to my satisfaction. Seems apple in india is just to mint hard earned money of innocent indians and later leave them in doldrums when it comes to providing proper services... I am not sure whether my complaint will be addressed or not... If anyone is planning to buy any apple product think twice before putting your hard earned money so called big brands cause you will repent. Invade of guys are interested in resolving my issue you can get in touch with me on [protected].. I will narrate the entire episode or you can check your record of my suffering on job no - vah[protected]. Details can be taken from mr. Abhijit sawant from your "esteemed organisation" at inorbit, vashi service centre... My last request stop duping innocent customers please.

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R

Ravvy

from New Delhi, Delhi

Nov 18, 2021

I bought an iphone 11, 128 GB on 20th October, 2021 through Amazon India. The phone started having battery charging and drainage problems from 15th September, 2021. It would take around 3 hours to charge and would get drained in 10 to 15 minutes. On the advice of Amazon, I called up the retailer on 1st October, 2021 and also sent them an email and they asked me to contact Apple support. I called up Apple support and explained the whole issue to a lady there and then again to one Mr. Rony Fernandes and they asked me to go to their hardware store near my place in New Delhi. I went there and they ran a test on my phone battery and said that it was alright. They did not mention anything about the charger. I too didn’t because I was not aware that the charger could be faulty.
Then I went out of Delhi for work and saw that the phone was not charging. The battery charging would go on and off. I had to use a borrowed charger. I came back to Delhi later and called up Apple support at least 5 times. I would keep on holding and the music played for more than 15 mins. Ultimately when I was able to talk to them, one Ms. Maria Janet guided me to the same hardware store. I said I just wanted the charger replaced. She told me to get in touch with their senior on Apple support once I was in the store and connect him/her to the customer service person at the store and that the issue would be resolved immediately, which I did today. The Apple senior spoke to him but could not resolve the issue. They refused to replace the charger on the pretext that the warranty was over now. I have been complaining since 1st October and since the warranty has ended on the 20th October, they are not replacing.
This is so unjust on the part of Apple. First, they provide a substandard accessory and then they refuse to replace, even though the issue had been reported 20 days before the warranty ended. Apple, being an internationally reputed brand is acting petty with a customer who has been using their phones since long. Is this expected from a brand like Apple? They have priced their products so steeply because of their brand name, though technically comparative phones cost 1/4th of Apple’s prices. I fail to understand how Apple’s accessories can fail within a year.
I request they replace my charger asap.

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Address: Thane, Maharashtra, 400602

I have again submitted my mobile today. My job no is thn[protected]. As you have a big brand apple your service is not at all that good. I am totally disappointed and fed up using apple phone. I have been sumitting my iphone the 5 th time still my problems are not solved. The same problems are occurring again and again. The mobile is frequently getting hanged during the time of emergency. Auto rotation is not working properly and there is also touch issue. Inspite of sending my iphone to banglore for repair i have not got the proper solution. So now i request u to plz replace my handset. The repair service of iphone is not all upto the mark. I have busy schedule, i have been going again again to the service center. Due to several problems and not a permanent solution for it, i think u replace my handset.

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Address: Ahmedabad, Gujarat, 380054

I purchased iphone 6s 7-8 months ago, now i am facing problem with device charging because charging jack has been burnt and service center denied to accept product for repair, according to them it won't cover under warranty and i need to purchase another one.

Here i am providing link for apple warranty terms and condition, please review it and give me justice.

https://store.apple.com/Catalog/Images/worldwidewarranty.html

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Address: Mumbai City, Maharashtra, 400059

Website: B2X Service solutions

Dear sir, (S. No - dnqsn7fuhg7f and imei no - [protected])

My i phone 7 bought from dubai airport in dec-2016 and started using after 20th jun - 2017 exact date not known to me.in a week time, i was charging phone and suddenly screen becomes black and dead. I had approached b2x service solutions in andheri mumbai on 5th jul-2017 and given them my handset.

The next day, i got call from b2x that handset is not picking up and needs to send to banglore for further diagnosis. They had verified phone in all respect before sending to banglore and there was no complain and any information given to me.

I hardly use new phone for 15 days time and have not provided to anybody or any mechanics since i am a i phone user since last 10 years and i am aware about consequences. I am highly educated and professional and cannot allow such practice to happen. After few days, i got call from b2x that my new phone is modified and it is receiving back from banglore.

I need to understand, how come this happen to new phone? Whether this has been done by your dealer selling at the dubai airport??? Or your mechanics or service provider has done this that has to be understand.

I am now approaching to consumer court and even openly writing to social media and news channels as well since we all are aware i phone 7 has serious dead complain and apple is failed to provide solution.

I need if something modified by your service provider or mechanic or even dealer, how i do know? Why customer suffer because of this? I need complete cctv footage of b2x as well banglore with minute to minute recording.

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S

Shubham Kiran Pawar

from Bardoli, Gujarat

Jul 31, 2017

I have got the same problem. My phone randomly turned off.
This foreign guy got instant replacement
https://youtu.be/gbUWV022KLw
Shubham Pawar mob no.[protected]
Submitted it to B2X Case Id KOP[protected]
Even I got the answer that I've tampered with my phone. Call me please.

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Address: Bangalore, Karnataka, 700099

Website: apple

Dear sir/ madam,

Myself is kousik roy & my apple id is [protected]@gmail.com. On 23rd july' 17 ive opted for buy more space in my i cloud through change in subscription plan & opted for 50gb i cloud space for rs. 65/- per month. Accordingly rs.60/- deducted from my credit card account (Confirmation message recevied on 23.07.17 at 12.28 pm). But even after 2 days im yet to get the new space in i cloud! Neither there is any confirmation from apple in this regard. Tried to contact the customer care telephone no o[censored]sa & bangalore, india both but unable to speak to any of the executives after long waiting too.

Please let me know how can i get helped in this regard

Thanks & regards,
Kousik roy
+[protected]

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Address: Bangalore, Karnataka

Website: www.consumercomplaints.in

Hi am harish jain my case id is[protected] my phone is having battery draining problem i took my iphone7 128gb before 1 month and having the issue right from the beginning. I charge my phone at night fully as i wake up in the morning it's battery drains from 100% to almost 40% without using so i gave my phone for service at 1st time in forum mall kormangala in banglore they kept it for diagnostics and updated the ios and returned back my phone saying the phone has been repaired but i had the same issue then once again i gave for repair they kept for observation and sent to apple repair for diagnostics and observation and kept for 7 days and found no problem and returned my phone back but it has same issue. If contacted to apple care and service center they are saying the phone is correct but it's draining. Apple care is so worst that it can't rectify the fault i am ready to show the proof but still they are saying phone is correct they are believing on diagnostics that's it but if they keep the phone in front of them for 5 hours they will get know there is no use of diagnostics and observations in machines if they observe the phone in eyes it will be better so i request i want the solution as early as possible i[censored] can't solve i want my money back

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Address: Guntur, Andhra Pradesh, 522006

I had purchased 2 iphones 6 in feb 2016 till jan 2017 it has worked perfectly in jan 2017 i had changed by plan in that plan i had got 4g mobile data in my mobile lte mode is there. When mobile data is on we are not getting incoming calls. The people who are calling they are getting the phone is out of coverage. For any of apple persons didn't respond. The service of apple india is too worst.

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Address: New Delhi, Delhi

I bought my iphone on april14/2017 it is still on guarantee but from last 2-3 months its not working well... Problem is that when i use to listen music then it stop working and get switchoff again open itself then again switchoff and its also starting hang...! I went to service center and apple store more than 5 times but its didn't work... I hope you will take action towards my problem please make it fast as soon as possible because it's create lot of problems... Thankyou

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Address: 143001

I purchased iphone 7 silicone case worth 2900 rs from currents store apha one mall amritsar almost 7 months back. After few months its outer skin started showing signs of wearing out and almost 2 weeks back from now a peice of the case weared off completely. I showed the case to currents staff yesterday at alpha one mall amritsar they didnot satisfy me with their answers. They told me that there is no exchange policy or any guarrentee of the product. So i am very upset about the quality and endurance of apple products and will think twice before purchacing apple products

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Poojan Jani

from Rajkot, Gujarat

Jul 24, 2017

My i phone 6 is restarting automatically sometimes touch doesn't work and can't connect with wifi

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Address: Pune, Maharashtra, 411046

I was having trouble with network in my iphone 7 so i went to iphone care in pune. They took my phone and opened it and the result was they broke something which affected the home button/touch id and now it isnt working. Now, they are denying of it and asking for rs 28, 000 if i want this problem to be solved. They were not ready to listen anything, they said it is in their policy and i cannot do anything against them. Ill just have to pay them 28, 000. So, i went back and took my sim out, changed one or two settings, re inserted the sim, and wow, the network issue was solved! But now my touch id isnt working and apple care are not ready to help/ or accept their mistake and solve the issue!

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tk pradhan

from Mumbai, Maharashtra

Jul 24, 2017

Apple i phone 6 Plus 128 GB Silver Sl No. [protected], date of purchase -06/11/2014 has been stolen while travelling by bus in Delhi.

Purchased from IWORLD BUSINESS SOLUTIONS PVT LTD, Kamla Nagar New Delhi

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