Apple India Complaints & Reviews

Its been 8 months since i purchased apple iphone 5s and since past three months a black spot has appeared on the side of the screen and the display has become unclear. The touch screen doesnt respond many times. When taken to service centre (F1 info solutions and services pvt ltd, hubli, karnataka), they claim for an internal breakage or damage of the screen and say it wont be covered under warranty and seek a charge of inr 11, 000 for the replacement of the screen. Kindly help me out at the earliest

Iphone 6

Imei no. [protected]
Serial no. Ffmsl02gg5mn
Phone under warranty
[protected]

I complaint about some charging issues with my iphone at the b2x service centre delhi (110034-pitampura).
They detected a fault in my'lightning cable' which was to be replaced.
Since it was out of stock, they promised it within a day or two it's been a week and they are just littering around with the same phrase every time i call them 'sir, we helpless the delivery problem is from the supplier's side we ensure you'll get it tomorrow '.
It is the only mobile phone i have and it's costing me my work.
Do look after this asap.

My apple earphone which is in warranty is not working when i reach to unicorn apple care people said that the outer cover is cur so it will not cover under warranty. The outet cover is an external part of earphone and if it will not cover under warranty then why it is not written on user manual, it's not a manufacturing defect still apple not replacing it. The service o[censored]nicorn apple care worst i have ever seen it's not expected company like apple.

Respected authorities, my name is sandeep i am from a middle class family sir some days back i purchase i apple mobile (Iphone 5s) on 16, apr-2017 for my son its price was 18, 500 rs sir now this mobile is not working properly its home button not working in a good way and its now locked and not taking the password. And main problem is that its heating too much and no battery backup.
And sir today went to that apple store from where i purchase this mobile they said "we can not help you for button" and they ask money to unlock mobile password.
Sir i am not a lawyer so i don't know too much low but sir i told my problem in simple and straight language. So please help me i can afford this loss.

I baught iphone 5s last year15-06-16. Tomorrow 18-06-17 suddenly my phone was switched off. Today 19-06-17 i am visit nearest service center. He checked the phone and says that there is a phone hardware problem and phone is out off warranty (3days ago) and also says your phone is need to replaced not in warranty it's chargeable basis. Please do needful.

Amarpal singh
[protected]
[protected]@yahoo.com

My phone is not supporting whatsapp, gmail... It's been only 6 months by purchasing this but this is not working properly from the very first day.. Everyday i need to reset my network settings as your executive suggests this to do. But who does that and what is the point in getting 45000 phone for doing this only. Everytime i'm unable to receive my call then by touching speaker button on and off then i'll able to get any call.

My iphone 6s mic is not working so i am going to maple store vashi. They told me your phone is replaced in under warranty. And give you loaner mobile but mistakenly loaner mobile was damage. And he said me paid for this mobile 25166/- amt other wise maple store not replaced my mobile. And he not damage mobile claim in insurance. And maple store executive daily call me and toucher to pay amt other wise he cant give me my mobile.

I got two iphones 1) iphone 6s 64 gb rose gold
2) iphone 6 64 gb space grey
Both the phones got dead in consecutive months with 1.5 years from the purchase date (Motherboard issue they say)
Now the apple authorised service centres is asking to replace the phones
Costing 25 thousand rupees each
What is the customer benefit if he is paying this much money, double the amount. This is not done
We look at apple with trust and belief
But this is completely fraud

Dear sir,

The above subject modal phone purchased on june/2016 through m/s. Poorviga mobiles, tuticorin branch, tamilnadu. The warranty period for the said mobile is up to 25/06/2017.

And presently the said mobile is under repair (Earth shocking - while charging)
We are not expecting much type of repair in world no.1 apple phone.
Now the mobile is at madurai service center for repair and need your assistance
To rectify the issue please.

Modal: i phone 6s+
Serial no: f2lqhd59grwf
Imei/meid : [protected]

Note:
Enclosed complaint letter attached for your reference
Thanking you
S. Ragu

—
A. S. N logistics
A s n plaza
No.14/4a, 2nd floor, bryant nagar,
Amman kovil street, chidambara nagar main road,
Tuticorin - 628 008
Phone :[protected] / 2377725
E. Mail id: [protected]@gmail.com

Apple has a name in the world and by which you people sell your product with pride.

Just wanted to share a experience of mine when i went to get my phone checked at izenica (M-62 basement m block gk1 new delhi 110048) on 12/06/2017 at 12 30 pm.

I was with my son and had to go for a meeting after that and when we reached we were given a token with a number 12 and we stood there to wait for our turn and there were only two counter operating out of four and out of which one had a customer and other had a agent who had around 10 phones and for every phone the job order was being created so it was taking a lot of time.

We waited for at least 30 minutes and suddenly we see a customer who had a token number 14 was attended ahead o[censored]s and he had some minor problem which was rectified and we were still waiting.

We were seeing all this and when we raised our concerns that why one person with ten phone is being attented when others with one phone are waiting and why person with token number 14 was attended ahead o[censored]s as we had token number 12 on which we were spoken very badly by the counter staff and when we asked for the manger a lady came out and asscused us that we were telling lies that his staff has attended a customer ahead o[censored]s and regarding the agent who had come with atleast 10 phones the manager said that it is approved by her.

We then asked the counter executive to tell the truth that he attended the customer ahead o[censored]s and which he agred in front of the lady manger but still she did not had the coursity to say sorry to us for blaming us that we were telling lies and the agent seeing all this hided all the 10 phones which he had on the table on the other counter.

The lady who told us that she is the manager was very rude and was not ready to listen to us.

Then suddenly two more executive come from inside and then all the four counters had executives with 3 customers including us to attend .

At last we were attended but with a negative approch,

We asked them when will we get our phone as we were not receiving clearly the incoming voice and answer was again in a negative tone.

I am now worried that my phone is in safe hands as the lady manager informed us that we dont gurantee any thing and she had a negative attitude.

We left the phone and came back and in the evening we received a call from the service centre that they need my apple id as they had forgotten to disable it and it sounded a little strange to us but we had no option left as we were at there mercy.

The way izenica has treated us we will think before buying a apple product.

I have brought product: iphone 6s
Model: iphone 6s, nb30, 32gb, gold on 30 march 2017
It was begin restarting after one week then camera result very poor compare to other phone.
Second thing phone just felt down from bed and glass got broken. I thing this phone is refurbished or faulty.
I went to service station for solution but they denied to take my complain and asked to repair screen glass costing 13000/-
I tolled them to first check the quality. As usual they sticked with their terms and policy.

Now i have complaint to consunetaffair and i am also going to consumer court if they not support.

As they are supplyin poor quality product everybody must go to consumer court and i requesting same to everyone those who are facing problem.

I have a macbook air, 2015 model, serial no. C1mrtpb8h3qd, purchased on 28.06.2016,
The charging port of my macbook was loose so when i had kept my macbook on charge, the charging cable had slipped in the keyboard and on closing the screen of the macbook there was damage to the screen of the laptop appearing as vertical lines on the screen on switching on the macbook.
When i reported this to the service centre, they called it an accidental damage to the screen and said it would not be covered under warrenty. Further i contacted the apple customer care, thet filed my complaint (Complaint no.[protected] but said they cannot help me with this problem.
Hence i am writing to the apple company as i strongly believe that the damage caused to my macbook is clearly due to manufacturing defect, because of which i am having to take unnecessary hassles, and this should be covered under warrenty.

Thank you.
Dr. Jyoti gupta

With reference to above it is submited on 22/07/2016 wide invoice no-3536 i purchased apple 5s iphone model - a1530 imei -[protected] from prakash electronics indore (M. P). The said mobile is not charging since last one month. On contacting prakash electronics they advised to go to companies authorise service provider, i-f, 3 rd floor 306 gold star tower, y. N road, indore, on contacting above firm first of all they said that there is no rubber stamp on the bill so you get affix the same from the seller. After affixing seal when again visited there office premises it was informed that take the backup of mobile and contact us. After obtaning backup of mobile we again contacted to the said firm at this time they replied that it was fall down thus it is braked and hence it does not cover warranty. It was told to them that the mobile was fall down around 6 months back and thereafter it was properly working thus the problem does not arises from the falling of mobile but neither he is ready to hear nor he is ready to repair the same. You are therefore requested to look into the matter and if the problem of charging is due to falling of mobile i am prepare to pay the necessary repairing charges, but i am sure that the problem is not from falling of mobile because after falling it was properly working.

Warm regards,
Dr.​ ravindra​ shendge
Ms, dnb, fcps, afih
General surgeon &
Certifying surgeon, gov. Of maharashtra
Dg shipping approved medical examiner
Om gagangiri hospital &
Occupational health services
Shubham, first floor,
Sec. No.18 plot no.77
Koparkhairane, new mumbai-400 709
Mobile:[protected]/ [protected]
Email:dr. [protected]@gmail.com
http://www.gagangirihospital.com

Job card number:- vah[protected]
Iphone 7 brought on 27th may 2017 from vaishnavi tele communications koparkhairane navi mumbai.
Since that day speaker of this handset is not working properly i shown this issue too maple service center vashi but not satisfactory with the response given by them.
Warm regards,
Dr.​ ravindra​ shendge
Ms, dnb, fcps, afih
General surgeon &
Certifying surgeon, gov. Of maharashtra
Dg shipping approved medical examiner
Om gagangiri hospital &
Occupational health services
Shubham, first floor,
Sec. No.18 plot no.77
Koparkhairane, new mumbai-400 709
Mobile:[protected]/ [protected]
Email:dr. [protected]@gmail.com
http://www.gagangirihospital.com

I am a news reporter i went to apple sevice center beacause just after upgrading to ios 10.3.1 as my touch wasnt working properly. I went to apple service center and asked me to pay 14000 rupees to resolve the issue.
This is day light robbery. Why apple is pushing such if they are irrelevant. They are now looting people in name o[censored]pdates. Even the apple service person was unable to locate the exact problem.

I khushal Shah had purchased the apple I phone 6 (32gb) on 12th april 2017 from mumbai,
After using a day i have checked the body of the handset was not proper, i immediate complaint to authorized service center and asking for the replacement bt they had dined and re fixed the body.
Now i have facing jack issue in handset n they are supporting n asking me to repair again.
Frustrated myself after bought the this handset.
Khushal Shah
[protected]

My name is Jayprakash Karotia, badly cheated by apple service center & lost complete faith in so respected & ethical company like apple.

Chronology of incidences as follows:

1. I bought iphone 4s in Aug’15. It’s an out of warranty case now.

2. I had an under-warranty experience with apple, which was very satisfactory, transparent & professional in Indore. (You may check the records)

3. Since last few days, I was suffering with charging abilities of phone & back up of battery.

4. I showed this phone to your authorized service center PICATYPE systems, Pune.

5. I won’t name the person, I was told that battery was gone, to be replaced. But gentleman didn’t informed price. Only informed me that system is not supporting so I shall inform you over phone. It was ok from my side. I submitted phone there. They gave me receipt of handset on their form.

6. I received a call from same person after half n hr, telling me that this battery to be procured from market, warranted for one month only. Only cash is accepted against this transaction. Also, invoice shall not be given for this transaction.

7. This event made me think on genuinely of apple service station. I deliberately accepted this & asked to go ahead.

8. When I received a call to collect handset, I thought to capture this fraud transaction, hence I planned to record everything.

9. I was informed by same person that warranty is applicable now for 3 months??? And took that receipt which was given to me. So now I have no proof left. This meant no transaction happened with me. Money I paid in cash Rs. 1800 is in whose pocket, I don’t know? May be apple or may be dealer?

My questions:

1. Do you allow your dealers to promote non-genuine fraudulent deeds?

2. Do my phone have genuine battery or non-genuine??

3. Was this a right way to deal customers, keeping in dark???

4. Was this a professional way to deal customers????

Hi
I am using iPhone 6-128 gb, which had fall down and display was totally
damage so we went to iPhone authorised service provider and got our display change by paying about 13500 INR, after 1 month of it, my phone stopped connecting to any cellular network, we again take it to service provider, so they give me wrong information saying our warranty is still on in Malaysia, so I took my phone personally to Malaysia (as I usually travel) so was no problem to take phone... but we came to know in Malaysia that India service provider speak lie to us.
when I come back to India I again went to them and said I am ready to pay please replace it... so they check everything and said I had got my phone opened with some cheap shop outside.. I said this phone was open only in there department so may be they did something wrong but bluntly blame me and said cannot replace... I explain them that this same phone once I have replace by paying 24000 INR then again repair with them for 13500 INR, do you think for this issue I would open or repair phone outside... but they are not ready to accept it.
so only hope is with you as company can help your buyer.. else this iPhone 6 I can send it back to you and don't need anything as its now a toy..

Awaiting your reply.

Hi
After multiple followup with Apple Global Leadership Team and Apple India Leadership Team (apologies for writing to Mr.Sanjay's personal ID, I was forced to pay Rs.29374 + Rs.1000 service fee and voluntarily paid Rs.2999 towards icare assure for a replacement phone due to defective component (apply product quality issue). When i checked whether it will be a refurbished phone and how do i know it is a new phone, I was very clearly told that the phone will be unpacked in my presence.(at the time of handover of my old phone for replacement)
To my surprise when i went to pick up the new replacement phone, a phone was handedover as if my old phone is returned and the service technician Mr Akshay Singh of Ample icare _ apple authorised service centre (Gopalan Signature Mall) said that they are not supposed to open the pack in my presence while I was clearly told that the pack will be opened in my presence. When i asked contact details of ample icare Leadership Team contact, I was also told by Mr Pradeep that they cannot give ample senior management contact probably fearing that their inside activity if any will be disclosed to the management.
I feel Ample icare is fooling customers by opening the phone privately and not sure what all has been changed from the new phone as the warranty is only for 3 months.
I request you to look into this insider activity and request justice. I am also escalating this to Apple Global Leadership Team and India Leadership Team - Mr. Sanjay. I will also write to ample icare Senior Management Team once i get the contact information and till such time I am not picking up the phone.
I now understand that apple globally and in India in particular are least bothered about customer satisfaction and service but I am just sending the mail as a matter of routine.
Mr. Sanjay...sorry for writing to your personal mail id as I am not getting your official mail ID
Regards

Sri