Apple India Complaints & Reviews

Im owns a iphone 6. I paid 25000 rs for my iphone replacement due to physical damage in jodhpur. Today at 3:00 when i called B2X service centre (iphone authorised service centre) in jodhpur and when i asked for the delivery date for my phone they said it will be tomorrow, and then at 6:15 those ###### text me that my phone is ready. Soo please collect it. How can a person can collect a phone just within 15 min. They dont have any common sense. If the customer is asking for the delivery date they should be confirmed about the product of their coustomer. Specially when the customer is paying 25000rs to repair a 40000 Rs phone. Its the worst service i ever get. If they can give back my phone today then why shouldnt the tell me when im asking about my phone. Apple should take care of their customers and keep check on the services which their service centres are providing.

Hi,

My iphone6 16 gb (Imei : [protected]) has stopped working suddenly on 29.04.17 just after 5 weeks of expiry of warranty period and the set is presently deposited to apple authorised service centre against a non-refundable payment of inr 1600 for checking the problems only.

This is absolutely not acceptable that such a reputed and costly product gets such problem within this short period of time whereas i have used numerous mobile sets of different companies during last 15-16 years without any such issues and visiting any service centre at all!

It's good that it happened just before i was going to purchase a new iphone 7 for my wife on our 10th anniversary next week. It seems now better to spend the money on competition brands which is not that costly and i had not encountered with such bad experience of product life and additional cost on set.

However, i expect a free replacement of the product from apple india to keep their face of reputation and customer retention.

Regards,
Aloy bose
E-mail : [protected]@gmail.com
Hp : +91-[protected]

My mobile contacts are auto deleted from iphone 5s many times.
It is causing inconvenience. Last year this type of incident happen and it took me 6 months to rearrange all contacts. Now again most of my contacts got removed. It is very painful to loss contacts. Apple support should resolve this issue as soon as possible or tell me how I can get all my contacts back.

I bought iphone 6s in nov 15. Suddenly nov 16th my phone switch off. I restart many times but no use. We go to apple show room they said its software issue so they replaced my phone in dec 16th. But last week also i faced same issue. They said u buy one new phone. What can i do. How many times i faced same issue my husband scolded to me. Please help me as soon as possible

Thanks

Hello, on/off button of my iphone is not working. When i visited authorised apple service centre they said you have to pat rs.20500 even my iphone is under warranty. They said that pay rs.20500 for replacement of your iphone. Why should i pay rs.20500 if my iphone is still under warranty? And if i pay rs.20500 then what is the meaning of warranty?

I took my iphone 6 3 times to the authorized service center... As there was an issue with the ear piece of my phone (Sound was really low). But they refused and ignored it by saying that it is fine... Thinking that i am trying to make it a reason to exchange it with a new handset, while it was under warranty.

I want to launch a complaint against the service center as bangalore head office/customer care was helpless because they were not able to physically check the phone. So they had to believe what the service center people have to say.

I will try my level best to escalate this to the highest possible extent/u. S. A to make it sure that i contribute to the decrease in the sale of the handsets.

Dear Apple Team,

I have been using iPhone 7 Matt Black for about one month with fully covered by a TPU casing and full screen tempered glass most of the time. I just open the casing once a week to wipe the dust off from the phone. Until yesterday when I take off the casing, and notice there is something at the edge of the phone body next to Mic grill at bottom. Until I look closely it is the metal part of the body. It seems that the black anodised paint had been chipped off from the phone body. I am really disappointed with what happen to the phone because I was using it very careful.
Attached pictures of my phone in this mail.

I had chat with Apple Customer Support and it is not covered under warranty since it is under cosmetic damage. Seems that the anodised paint quality on iPhone 7 is same as what is on iPhone 5.Thugh its an heavy investment I have done in this phone & this kind of response I am getting from apple support which is unacceptable.

Requesting you to please give solution on it or connect me with concern department.

Awaiting for reply.

Iphone hardware problem occur. Apple said 1 year warranty but they were not covering. I want help i purchase my iphone at imagine store jaipur -302020

When i went the service center refuse and says its physical damaged.

But its has warranty of 1 year so help me solve the problem and take quick decission.

That no one bear this problem take action

Dear sir,
On 18/2/17 I have purchased two apple phone from Apple Store Ventura Gandhidham iPhone 6s and I phone 5s, I want to inform you that on 3rd April 2017 I noticed that my phone is switching off automatically even the battery is half charged, and on 08th April my iPhone 5s battery was swollen, so on 13th April I went to Apple Store Ventura Gandhidham to get replacement at that time they told us they will courier the phone to Delhi and will give us a reply after few days, today I got reply from them that your phone will be repaired but I clearly told them I want replacement or refund my money, in two months time the battery was swollen worst experience I want new fresh iPhone 5s so please help me out to get the replacement I don't want to use the faulty piece, if my phone will not get replaced I will do the legal procedure, and will not suggest anyone to buy iPhone. There was already a flaut in this piece so I want replacement.
Job number is GDHM[protected]

I bought my iPhone 5s in July 2016 from flipkart under 2 year warranty. One week back I removed my phone from charging but it wasn't switching on, later on after 5-6 mins it started working but the touch wasn't working then later on it started working on its own. This continued for 4-5 days .Next thing I see is there is a black spot on my screen and green patches on my screen. Took my phone to the maple showroom and they said that, "Mam sometimes when we keep the cellphones in our pocket something goes wrong internally and this is expected, we don't cover such problems in our policy. Please pay 16000(inr) for repairs or for a replacement pay 22000(inr)." This is pathetic .The services as well as the quality of apple are extremely poor and incompetent. I really need a solution for this because there is no way I am paying so much money for a mistake which I didn't do.

Case ID - IO[protected]

Case details

My phone is faulty with multi touch issues and my phone is under warranty.
I have visited IPlanet in Inorbit Mall, Whitefield, India to get the fault checked.
Store manager told me that phone had dents which is not covered in under warranty. I have challenged it saying that its wear & tear scratches not dents.
When I challenged, they took the phone and pics of scratches on my phone and informed me that they will get back to me.
Alternatively, i also uploaded my phone pictures on apple servi ce website as asked by the customer care representative. It has been 20 days since then that they have not responded to the pictures that i have uploaded. I did not get any job sheet as well.
Customer Service person Kalpana Triwari called me to informed me same what store manager had mentioned that it is not covered under warranty. This is lame excuse to deny the service to make wear and tear scratches to make it as dent to void my warranty.When i challenged that its not dent, Kalpana said she will check with technical team and show me pics. It has been 20 days since my complaint and i'm without phone with no response from apple.
When i called customer service to follow up.I get to hear the same story again. This is very bad customer service which is not expected from brand Apple.
I'm writing with extreme disappointment that customer from apple are treated and Iplanet is making all kinds of excuses to deny the service and warranty. My phone never had a fall and if its genuine dent on the phone, i would have never made to apple but they claiming scratches as dent is blatant lie. My screen in intact and no physical damage. Apple warranty policy only mentioned about physical damage not wear&tear scratches.Iplanet is trying to make excuses by saying scratches as dent only to deny the service.I request you to please look into my complaint seriously and resolve the matter.

But iPhone 7 on 24 march 2017, but yet not used much . Till now it was in service centre "F1 in Nehru Place New Delhi " for 10 days
First submitted on 26/03/17 they replaced some part and returned it on 01/4/17. Again same problem faced and submit it on 10/04/17 Got it back today afternoon but still problem is same
Wastage of money
Worst quality
Harmeet Singh
[protected]

I bought a new i phone 7, Three months back and the camera is not working properly ( blur and unable to focus ) .. phone gets hanged frequently and there is a voice problem too .. the moment i connect the charger and remove it, the conversation gets interrupted and then i have to switch it offf . I need the solution for this .. spending 60, 000 on this phone is worthless. I need this phone to be replaced as its urgent .

I submitted the phone in iCare Elements mall. They said the problem is solved and there is no error with the hardware. I went the next day to pick the phone. I diagnosed the phone myself and found the camera to be faulty. It is after that the Apple support said they will repair the phone but I had informed them I do not need repairs on phone rather replacement. But even after informing about the same they are carrying out the repair. Which I do not trust them to be fine at.

Dear apple team,

I have purchased a new iphone 6 32 gb space grey from a croma store (Infiniti retail ltd) on april 09, 2017 at late 21:43 hour. I was very excited that i am purchasing a new iphone and the same i have to gift to my wife on her birthday. I bought it and went home generated the apple id of mine. Suddenly i found that the phone got hanged for 3 to 4 seconds. I thought that i might have pressed some wrong option on the screen i did'nt took this seriously. On the very second day i started downloading the various apps like hotstar, instagram, youtube etc. And i have handed the phone to my wife to use it. She was very excited that she got a gift. She was using whatsapp and she noticed that whatsapp window got hanged for some time for 5 to 6 minutes. Also when she was using youtube, instagram the phone got hanged. She complaint me that the phone is hanging. I told it is iphone how it hangs. I told give it to me i will use it for a day or two. Even when i was using the xender i found that phone got restarted 2 times. I took the phone to the sales person of the apple with whom i have purchased the phone. I raised the complaint to him that the phone is hanging. He operated and he restarted the phone by pressing 2 buttons. And told it just need to restart once. I felt like okay. On the very fourth day i found that the problem is not solved. Once again i took the phone to the sales person. He operated the phone and in his hand only the phone got hanged and restarted 2 times. Then he guided me to go to customer service desk of reseller (Croma). I went there, they told me to go to the service centre. I went to the service centre. They diagnose the phone and told that there is no such problem in the phone. I keep on insisting them that i am facing such problem. They told that we have not found any issues in your phone. They told me to take all my data from the phone. I have done the same. Then they told me to keep the phone to the service station for 2 days. Mean while i had word with apple care guys on the toll free number. They also suggested that do provide the phone to these service centre guys and told me that they are well trained engineers. I told that i need replacement as it is only 3 days of purchase and i facing so many issues. They told they need to check with the service centre guys and the decision will depend on them. I handed the phone to service centre people. The opened the phone of mine in front of me. I told that now i don't want this phone at all as you have opened it. I wnat the replacement. I even got a call from the apple care, name of the guy was "shiva" i explained him every thing as he told that he is handling my case. He told me that he will investigate with the service centre engineer and he will let me know. I also went to the reseller, they told that replacement warranty is only of 48 hours so they cant replace the phone of mine. I felt very disappointed with this. They are saying to collect the same phone which is opened from the service centre as they didn't found any problem

Kindly request you to suggest me what to do in this case. I felt that it was my mistake to purchase such big brand...

Details of mine is as under
Name : arshad bharot
Phone: iphone 6 32 gb space grey
Service job sheet no: srt[protected]
Authorised service center name: venus data products
Date of purchase: april 09, 2017
Reseller store: croma, crossway mall, ghoddhod road, surat, gujarat, india.

Thanks & regards,
Mohammed arshad
[protected]@gmail.com

I bought an iphone 6 in the month of october 2016 (imei number[protected]. unfortunately i started experiencing extreme heating issue on january 2017. i took my phone to the nearest service center (imagine by systematix media, kolkata, west bengal, ph[protected]. they checked but could not find any issue. they just restored my phone and gave it back to me. it worked for 2 months and now i am facing the issue again. this time i raised a concern in the apple website itself (case id:[protected] but nobody responded to my call. this is very annoying from the part of the esteemed company. i am sure that if i visit the service center, they will again restore it and give it back. the phone will again behave in a similar manner (i. e. work properly for few months). as per the apple customer service rule, if any user experiences such issue within the warranty period, the company is supposed to replace the product again. i asked the service center to do the same in case of me too. but they have denied saying that for that they need to keep the phone with them for 10 days. i have bought this phone (produced by the most esteemed company of the world) not to visit the service store time and again.

My iphone 6s plus came with display issue and i submitted it to service centre on 23rd march 2017, i got it back on 3rd april and i had to submit it back to service centre on 4th april 2017 as it came with another issue of camera which wasnt initially present at first place, issue came when iphone cameback from service centre.now after giving it back on 4th of april I recieved it on 12th of april and had to submit it back on same day because issue was not resolved. Now i just want that they should take matter seriously and help me out as after spending 54, 000 rupees this is what i am getting in service.

Even the world’s most admired company, apple, lies. Sad but true!

My iphone 6s plus suddenly stopped functioning on date: 23.03.17 and thus i approached conquer technologies (Located at ameerpet, hyderabad) on date: 24.03.17, an authorized service center of apple.

Conquer technologies technician checked the phone and informed that there was liquid damage to the phone that could not be repaired. The technician proposed to pay appx rs. 26000/- and purchase a new iphone 6s plus. There is no instance of my act that could have resulted in external liquid damage to the phone. Then i contacted apple customer care and brought to their notice my grievance.

Complain ticket nos.:[protected]
Imei no: [protected]

The apple customer care rep wanted photos of the phone. So the technician of conquer technologies took photos of the phone and sent them to apple for assessment.

It is 12th april 2017 now and there is not confirmation from apple yet on the status of my phone replacement. I have received calls from apple care and have been told each time that they would revert with the status and final confirmation later that day or the next day which has never happened. The promises of next day confirmations from apple care have fallen flat at all times till date. I have been experiencing this for over a week now and thus feel blatantly cheated by apple. The daily hollow promises of letting me know the decision status the next day without any actual outcome is an act of deceit a company like apple could have done without.

From the facts presented above, it appears that apple has innovated mastering the art of procrastination as well, this apart from being claimed to be the world’s most admired and innovative company. Apple, please stop lying and start hearing to and addressing your customers’ grievance. Until you do so no amount of hogging india’s skylines with larger than life billboards will help you save the sliding sales of your invention, the iphone. No amount of color introduction will add color to your sales if your support and service is so screwed up!

In upset
Srinivas
+91-[protected]
Hyderabad

Hi,

I had purchased an Iphone 6, 16GB ( IMEI: [protected] ) one and half year ago at the cost of 45k. I was facing a battery related issues with the phone. The apple service center after inspection initially said that the phone had an internal hardware problem and now since it is not in warranty, they are asking me to pay 23k more for phone replacement.

So they are ready to accept the internal problem is I am ready to pay.
Later they sent me a report saying that there is no internal problem.

Without any damage, is it not wrong on their part to expect me to pay 23K more for a phone replacement?

Also, they are not able to provide me with a backup phone (they are asking for 15k deposit also).

With in one and half year we should invest 68k for iphone 6, 16GB ??? .

In the diagnosis report it says - a problem with the battery and hardware, they are hiding the results saying that the phone is setup as a new phone it is working well . Without restoring the backup how will I work?
Can you please tell me if you have any option to restore the backup individually ??? .

The customer care support team(online) also did the diagnosis process and advised to visit the nearest service center, but the service center people are behaving like this ONLY because the phone is not under warranty.

Please suggest the next step since the problem is still unsolved.

I have bought the Macbook in 2015. I depended on it a lot for my work on softwares.

It was running fine until 3 days back, while going to bed I put the lid down (like every night I do). The following morning, when I opened it to work, it was dead. The power buttons didn't respond. The charger showed amber light yet still it remained ice cold.

I took it to Macintel Solutions, an Apple authorised service center. They diagnosed the device and told me that the motherboard is done for, and I will have to pay approx Rs 41, 000 for the replacement of the same.

I can't believe this. People buy Apple products for the durability and longevity. We pay twice the amount of an equivalent Windows laptop, just for a premium Apple product. And this is what we get? Out of the blue it just stopped working!

Apple Care warranty costs a lot too. Is this how they expand their business? I have a couple of cheap Windows laptops, running for 5+ years without a single problem.

Please look into the matter.