Apple India Complaints & Reviews

I have purchased an Apple iPhone 6 32 GB (IMEI NO [protected]) on 10 May 2017 from Reliance Retail Limited Digital, Park Mansion, Kolkata. The phone functioned precisely for two days and thereafter started giving troubles such as restart and switch off automatically. On third day i.e. 13 May 2017 only the mark of Apple was visible on the screen with black background. On 14th the phone showed a blank screen. I took the phone to the retailer i.e. Reliance Digital and iPhone store. But they could not identify and rectify the fault. The same was deposited with Reliance-resQ Digital Service Centre for repairs at Bangalore against Job Sheet C7JTCIFHHXRS (No 1024).

Notwithstanding, occurring a fault within two days of its purchase implies that the iPhone was faulty and probably having manufacturing defects. The inadequacy of quality, nature and manner of perfection, defects occurred within two days implied that the said piece was defective and imperfect. Occurrence of fault within such a short period may lead to developing further faults. Hence, I request that the petition may please be put up to the highest authority for intervention and replacement of defective iPhone instead of its repairs.

Thanking you,

Col Rakesh Wadhawan
HQ Eastern Command
Fort William, Kolkata-21
Mob No : [protected]

Whatts app stopped opening and updates not working. My mobile no. Is [protected]. I have spent many hours to recover whatts app on many days and updates but mobile is asking so many questions which i am not able to reply. Can u easily start it without harassing and disturbing me or i should leave this phone. It was purchased from dubai. E. Mail address is: [protected]@gmail.com password is khanakvs1477 but it is not working. I am not satisfied the way u stopped my whatts app and updates.

On 7 may 2017 i bought new iphone 6 form reliance digital juhu.. After 1 week my touch pad was not working on saturday night. I m a field worker phone is very important to me. Next day my meeting was there it got cancelled. I got a warning letter from my boss. Next morning i went to reliance digital they said i have to go at service centre. I almost lost my job

My hubby gifted me iphone6 from amazon a month back. But after completing 3 weeks its home button stopped working beside that it started rebooting abruptly. I was not able to call or connect to network because of the multiple reboots. When i showed it to apple service centre they said its been repaired and i should take the same device or should go to store from where i bought and ask them to replace it. Now by saying this apple service centre was giving random reply to replace the device. When i asked for reply he came up with that "when any component does not work we replace it". When i asked him what does he mean by component he replied any hardware component. So i reminded that home button is hardware component and they replaced that panel, which should not have happened at first place. They should have replaced the device. As software (As it was rebooting randomly) and hardware (I. E home button too was not working) both were malfunctioning device should be replaced. To which apple service centre guy replied either take it or leave it.

Either amazon or apple both have been selling refurbish device on discount or cheating people. As it was not even month and iphones both software and hardware was not working properly. I need iphone to be replaced as that is not an appropriate product to use if its functioning this way. Amazon should be more careful towards selling this kind of products to customer.

I have purchase my new iPhone 6 on 28th April 2017 and on the 10th day I came to notice that the device can't do a proper Video chatting. So the very next day I dropped the device to the nearest iCare - Ample at Edappaly, Cochin, Kerala and waited for the 2days [48 hours] and by them they have updated me that it need a full diagnostic check up and require 3 more days. But now they are telling it requires 7 more days.
How could a customer purchased a new phone and waits fro it to get repaired.

How can I get it replaced at the earliest

I have answered all the questions for quiz and won apple i phone 7 for rs 349. And i have paid the money through phone account ([protected]) but i have not received any confirmation about winning. Request you to kindly help me get the refund. Below are the transaction details
Txn id:[protected]
Company id:[protected]@jokerquiz.com
My email id : [protected]@gmail.com

I bought a new iphone 5s on 14 feb 2017, and since last one week the touch is not sensing at all, when i gave it to service centre here in hyderabad, they say that there are dents in the phone hence the phone touch is not working and they are saying that the phone cannot be serviced at all and device replacement is the only option (Note: the phone is under warranty and since the phone has dent it was not covered under warranty.)

I manoj jain from secunderabad purchased an i phone 5s from apex parklane, situated at near s d road parklane secunderabad on the date 11/07/2016. Since 2 months getting trouble i went to authorised i phone store and told them about the mobile problems. But the autheries of i phone are telling me it's damaged from your side. As that time repaired by store but fact is that the mother board of the mobile is totally failed. Please look in the matter, because warrenty period will be finished. One more thing as autharities are written it's major dent, but there is not any kind of dent.

Apple handset 6 32gb grey
Serial no: sffmtd0jthxr5
Imei no: [protected]
Invoice no. 17-d-2737
Date:[protected]
This handset, after using till today[protected] got 'off'after getting charged.
I want the phone to be replaced with new one.
Really got upset due to early failure. My son who was using the phone was deeply felt bad about this.
Kindly make arrangements to replace the handset at the earliest.
Rajeev r v

Hi,

As discussed, Herewith I have attached the diagnosis report which i have received from Apple service support team.

I bought my iphone 6s mobile F17QM6NVGRXW on Jan 2016 for Rs 62000/- 64GB and so for i am being using the mobile with carefully with out any slippage in the floor or water.

In December 2016 on-wards i have been facing the volume low from opponent anyone calling voice over call. due to my business visit travel to other states and i am unable to take it forward with any of there services center.

On 06th May 2017 i took the phone to the service center in which its surprising for me of costing Rs 1000/- for diagnosis the issue without trouble shooting from their end.

Now i received the quotation for "iPhone 6s - Whole Unit Replacement(Exchange)" which i have attached for your kind reference and its costing around 27k.

I was always trust the apple brand but now which i feel is apple brand making the money motto with providing the poor in quality and services with the customers.

Request your help to solve this issue asap.

I have purchased iPhone 7 plus on 31/03/2017, from the day one onwards there is a problem with the phone the battery is draining within 4 to 5 hours without using also, signal reciving is very poor, Bluetooth wont connect to my car player and on wifi router also it is unable to recieve the signals. I have called the apple care they adviced to meet apple service Center i went and met them they just done diagnostic test and told no problem, but i am having above said problems. Now i am regretting why I have purchased such a scrap wasting all my hard earned money . They are producing very bad products with high cost and very poor service. They won't listen to our problems also they just say that their tool what it say is correct . My advice to others is dont go for apple they won't provide you the service.My request you to all is don't go for the scrap

Im owns a iphone 6. I paid 25000 rs for my iphone replacement due to physical damage in jodhpur. Today at 3:00 when i called B2X service centre (iphone authorised service centre) in jodhpur and when i asked for the delivery date for my phone they said it will be tomorrow, and then at 6:15 those ###### text me that my phone is ready. Soo please collect it. How can a person can collect a phone just within 15 min. They dont have any common sense. If the customer is asking for the delivery date they should be confirmed about the product of their coustomer. Specially when the customer is paying 25000rs to repair a 40000 Rs phone. Its the worst service i ever get. If they can give back my phone today then why shouldnt the tell me when im asking about my phone. Apple should take care of their customers and keep check on the services which their service centres are providing.

Hi,

My iphone6 16 gb (Imei : [protected]) has stopped working suddenly on 29.04.17 just after 5 weeks of expiry of warranty period and the set is presently deposited to apple authorised service centre against a non-refundable payment of inr 1600 for checking the problems only.

This is absolutely not acceptable that such a reputed and costly product gets such problem within this short period of time whereas i have used numerous mobile sets of different companies during last 15-16 years without any such issues and visiting any service centre at all!

It's good that it happened just before i was going to purchase a new iphone 7 for my wife on our 10th anniversary next week. It seems now better to spend the money on competition brands which is not that costly and i had not encountered with such bad experience of product life and additional cost on set.

However, i expect a free replacement of the product from apple india to keep their face of reputation and customer retention.

Regards,
Aloy bose
E-mail : [protected]@gmail.com
Hp : +91-[protected]

My mobile contacts are auto deleted from iphone 5s many times.
It is causing inconvenience. Last year this type of incident happen and it took me 6 months to rearrange all contacts. Now again most of my contacts got removed. It is very painful to loss contacts. Apple support should resolve this issue as soon as possible or tell me how I can get all my contacts back.

I bought iphone 6s in nov 15. Suddenly nov 16th my phone switch off. I restart many times but no use. We go to apple show room they said its software issue so they replaced my phone in dec 16th. But last week also i faced same issue. They said u buy one new phone. What can i do. How many times i faced same issue my husband scolded to me. Please help me as soon as possible

Thanks

Hello, on/off button of my iphone is not working. When i visited authorised apple service centre they said you have to pat rs.20500 even my iphone is under warranty. They said that pay rs.20500 for replacement of your iphone. Why should i pay rs.20500 if my iphone is still under warranty? And if i pay rs.20500 then what is the meaning of warranty?

I took my iphone 6 3 times to the authorized service center... As there was an issue with the ear piece of my phone (Sound was really low). But they refused and ignored it by saying that it is fine... Thinking that i am trying to make it a reason to exchange it with a new handset, while it was under warranty.

I want to launch a complaint against the service center as bangalore head office/customer care was helpless because they were not able to physically check the phone. So they had to believe what the service center people have to say.

I will try my level best to escalate this to the highest possible extent/u. S. A to make it sure that i contribute to the decrease in the sale of the handsets.

Dear Apple Team,

I have been using iPhone 7 Matt Black for about one month with fully covered by a TPU casing and full screen tempered glass most of the time. I just open the casing once a week to wipe the dust off from the phone. Until yesterday when I take off the casing, and notice there is something at the edge of the phone body next to Mic grill at bottom. Until I look closely it is the metal part of the body. It seems that the black anodised paint had been chipped off from the phone body. I am really disappointed with what happen to the phone because I was using it very careful.
Attached pictures of my phone in this mail.

I had chat with Apple Customer Support and it is not covered under warranty since it is under cosmetic damage. Seems that the anodised paint quality on iPhone 7 is same as what is on iPhone 5.Thugh its an heavy investment I have done in this phone & this kind of response I am getting from apple support which is unacceptable.

Requesting you to please give solution on it or connect me with concern department.

Awaiting for reply.

Iphone hardware problem occur. Apple said 1 year warranty but they were not covering. I want help i purchase my iphone at imagine store jaipur -302020

When i went the service center refuse and says its physical damaged.

But its has warranty of 1 year so help me solve the problem and take quick decission.

That no one bear this problem take action

Dear sir,
On 18/2/17 I have purchased two apple phone from Apple Store Ventura Gandhidham iPhone 6s and I phone 5s, I want to inform you that on 3rd April 2017 I noticed that my phone is switching off automatically even the battery is half charged, and on 08th April my iPhone 5s battery was swollen, so on 13th April I went to Apple Store Ventura Gandhidham to get replacement at that time they told us they will courier the phone to Delhi and will give us a reply after few days, today I got reply from them that your phone will be repaired but I clearly told them I want replacement or refund my money, in two months time the battery was swollen worst experience I want new fresh iPhone 5s so please help me out to get the replacement I don't want to use the faulty piece, if my phone will not get replaced I will do the legal procedure, and will not suggest anyone to buy iPhone. There was already a flaut in this piece so I want replacement.
Job number is GDHM[protected]