Apple India Complaints & Reviews

Hi
After multiple followup with Apple Global Leadership Team and Apple India Leadership Team (apologies for writing to Mr.Sanjay's personal ID, I was forced to pay Rs.29374 + Rs.1000 service fee and voluntarily paid Rs.2999 towards icare assure for a replacement phone due to defective component (apply product quality issue). When i checked whether it will be a refurbished phone and how do i know it is a new phone, I was very clearly told that the phone will be unpacked in my presence.(at the time of handover of my old phone for replacement)
To my surprise when i went to pick up the new replacement phone, a phone was handedover as if my old phone is returned and the service technician Mr Akshay Singh of Ample icare _ apple authorised service centre (Gopalan Signature Mall) said that they are not supposed to open the pack in my presence while I was clearly told that the pack will be opened in my presence. When i asked contact details of ample icare Leadership Team contact, I was also told by Mr Pradeep that they cannot give ample senior management contact probably fearing that their inside activity if any will be disclosed to the management.
I feel Ample icare is fooling customers by opening the phone privately and not sure what all has been changed from the new phone as the warranty is only for 3 months.
I request you to look into this insider activity and request justice. I am also escalating this to Apple Global Leadership Team and India Leadership Team - Mr. Sanjay. I will also write to ample icare Senior Management Team once i get the contact information and till such time I am not picking up the phone.
I now understand that apple globally and in India in particular are least bothered about customer satisfaction and service but I am just sending the mail as a matter of routine.
Mr. Sanjay...sorry for writing to your personal mail id as I am not getting your official mail ID
Regards

Sri

Hi I am facing a major issue while downloading apps from App Store I am unable to download free apps like Facebook Make my trip it keeps asking for card details this is something that is not at all expected from a company like apple & I want this sort ASAP I am also from customer service so get it sorted on priority I mean it I never expected this at all & that too from a company like apple please I want a call on my mobile [protected] & I want this sorted urgently

Hey i hv bought a new iphn 7
5 days ago nd nw i am facing a problem of network nd home bottom..

Dis type of phone service is not to be entertained..

What the hell is dis guys
If i spend 50, 000 for dis phn
So dis is ur responsibility to check ur phn first.

Nw i want a new phn i want to replace dis
Or else i will file a complaint in consumer court...
Nd i am waiting for ur reply...

My contact no. Is
[protected]

These guys are proven internet frauds from U.P, Rajasthan & Gujarat.

All these guys are offering fake apple services, some one says they are apple staff showing expired and lost/stolen apple employee ID cards. Many asks to pay just few thousand rupees for unlock services, while the real services costs more, many customers get trapped with these guys .They shows fake ID cards and appears on different names in whatsApp.

These all are frauds mobile numbers

1.[protected]
2.[protected]
3.[protected] (with fake apple employee card, a.k.a. santhosh)
4.[protected]
5.[protected]

Dear Sir/Madam,

With subject to the above, I am bought your product I-Phone 6 since August-16 and I am one of the satisfactory customer for your product since long time, sir unfortunately my phone is not working and I already lodge online service request for this (Ref. no.: SMP1269430 from iCare), after I received confirmation against service I have reached your service station located at Panjim, Goa State and they are refuse / deny to attempt the service my phone, after that they are demanding Rs.26000/- for repair/replace the same. Also my phone is in under warranty.
This type of service provided by your service center is reduce your prestige and demoralize the existing customer. Therefore, I am requested to please look into this matter and solve this issue on urgent basis.

You are once again kind requested to please solve my problem ASAP.

Thanks®ards
Manish Dubey
Call-[protected]
Mail [protected]@gmail.com

I was facing battery issue with my iPhone from Nov 2016.
I visited the apple support center at 29th Dec to resolve the issue.
They asked me that, it would be resolved by updating the software which they did most of the times.
I also request them that, it wouldn't be resolved by just updating but they didn't agree to that and they just update it and give it back to me by saying that issue resolved. At that time my iPhone was in warranty period and I happily come back to home because apple was everything for me. I used for some days and then problem extends to restarting of iPhone hundred times in a day.

I again went to apple store to fix it. Again they tried to update my iPhone software but during that time due to hardware failure, my phone gets stuck off.

I talk to customer care so many times and request them to resolve it because I was facing all this issue when my iPhone was under warranty but no one takes matters seriously.

I'm a huge fan of apple brand. I always start promoting about my iPhone but after the service, i have to think much about that.
I think we all expect a premium product, which we pay a premium price for to work for longer

I bought a Macbook Pro 2016 13-inch w/o touchbar on 1st December from Imagine store reseller. My serial id - C02SP4PPGVC1.

2 months ago I discovered a rattling sound produced when shaking the device sideways. I took it to the reseller and they suggested to visit an Apple authorised service centre ( Systematix Media, 12 Ho Chi Minh Sarani, Kolkata- 700071).

Went to the service centre on 4/5/2017 and they took it for servicing. After 2 weeks they informed that the whole display panel was changed and the issue is resolved. Collected the device from them on 18/4/17, came back home and discovered new issues.

1. A thin but visible scratch in bottommost aluminium plate.
2. The keys 'D', 'K' were not registering evenly. It seemed like they lost sensitivity and had to be pressed at a specific location on the keys.
3. The key ( " ) was stuck and won't get pressed.
4. A small scratch on display panel ( which was a new panel provided by them).

Took the pain of visiting the service centre once more ( far awar from my place). They said they won't take it as for then and asked me to visit 1 month later again.

Went after 1 month on 9/5/17 and I was fortunate enough to have them accept it. Initially I asked them for a complete replacement because the unit was faulty. I knew for the fact, Apple in other countries ( like U.S) replaces macbook pros. But to my surprise they argued that macbooks don't get replaced by Apple. Only iPhones to. I resisted furthur discussion and asked them to do about it.

Collected the device on 20/5/17. The whole topcane ( keyboard, touchpad and aluminium frame) was replaced. Came back home and discovered.

1. A long 2 lines of parallel scratches which are very visible on display panel. Tried to remove it with a small spectacle cloth but it was really a permanent scratch. Also several small scratch dots on the panel which were permanent as well.
2. The bottommost aluminium plate ( which initially already had scratch) is a bit creaky when pressed. It seems like the plate is forcefully fit into the frame.

The above issues were never present before walking inside the service centre. The product I received from apple store when I bought it was of very high quality. I never expected a company like Apple entertaining this kind of poor service. I demand by display panel completely fixed or if possible replace the whole device.

Name - Rohit Roy Chowdhury
Phone - [protected]

My 13'' macbook air is been hanging too much recently. Also a virus was detected which is not expected from Apple laptops. I would like to return my laptop
registered12345
Kindly contact: [protected]
On 18th may 2017, while i was shutting down the laptop, the screen wasn't being displayed properly and it was fluctuating again and again.
Purchase a Macbook Pro Early 2011. Overnight the battery exploded inside the case so violently that both sides of the cover were completely ripped open. Contact with Apple and was told of no options from them to support the item. Simply put out of warranty. Legally they are correct. I am correct also as a paying customer should be supported when spending for a product. A product should not be expected to blow up without some type of warranty or replacement. From a safety standpoint, had this unit blew up in my face, the Apple company would be facing more than just a terrible review. After spending over 14 thousand dollars on apple products, Finished with Apple. They do not care about your business or your safety. They care more about their bottom line.

My iphone 6 was replace with fees last year june-2016, and it was working good then my display was broken and we repaired from apple authorise service station in feb-2017 after one month of that suddenly our phone was not able to join any network and it keep on showing status "searching". Which we showed to service station looking to that staff inform us as this phone is purchase in malaysia so warranty is still valid and we can go and change there.. But after we check properly we found warranty was long time back expired. So we decide to replace our iphone 6 by paying fees, but today when we request for replacement they are saying that we got open this phone somewhere outside. So we cannot replace it. I explain them that we have never ever given phone to anybody or nor we had tried to get repair from out side.. But they were very rude in talking especially there manager (Mrs priyanka gangully) who did not showed courtesy to come up and talk just inform her junior to say that cannot replace.
We argued that as phone was open in there service station only for replacement of display so may be they damage it.. But they speak confidently that they are not allowed to damage... So how to believe who is right.
We want solution for this matter, we are ready to pay replacement fee and replace phone... One thing they have to think that already we have replaced phone for rs 24800 once then replace display for rs 13500... After spending so much money will i go out side for cheap repair.. Sometime they have to see buyer back ground and then reply just cannot ignore and talk harsh way.

We are being called apple family as full family have all apple devices.. And finally today face such thing make really upset and rethink to use apple devices.

We would appreciate to received favorable reply with solution.

This incident happen at
I venus (Authorised service station)
Based on ring road surat
Gujarat india

My name is kishan and my contact number is +91 [protected]

Regards
Kishan

Hi

Y'day(16th May) I got the latest apple update for my phone. Waited happily for the latest update without thinking I updated my phone and post update I see many weird things happening with my phone. The touch ID stopped working and the phone went hanging a bit than usual. I filed a service complaint in apple and took my phone to Ample iCare, HSR Layout, Bangalore. There I hear a new part of the story stating my Hardware is having a problem and that its not a software issue. There was no hardware issue till that and only after the software Update everything got messed up.

I have purchased an Apple iPhone 6 32 GB (IMEI NO [protected]) on 10 May 2017 from Reliance Retail Limited Digital, Park Mansion, Kolkata. The phone functioned precisely for two days and thereafter started giving troubles such as restart and switch off automatically. On third day i.e. 13 May 2017 only the mark of Apple was visible on the screen with black background. On 14th the phone showed a blank screen. I took the phone to the retailer i.e. Reliance Digital and iPhone store. But they could not identify and rectify the fault. The same was deposited with Reliance-resQ Digital Service Centre for repairs at Bangalore against Job Sheet C7JTCIFHHXRS (No 1024).

Notwithstanding, occurring a fault within two days of its purchase implies that the iPhone was faulty and probably having manufacturing defects. The inadequacy of quality, nature and manner of perfection, defects occurred within two days implied that the said piece was defective and imperfect. Occurrence of fault within such a short period may lead to developing further faults. Hence, I request that the petition may please be put up to the highest authority for intervention and replacement of defective iPhone instead of its repairs.

Thanking you,

Col Rakesh Wadhawan
HQ Eastern Command
Fort William, Kolkata-21
Mob No : [protected]

Whatts app stopped opening and updates not working. My mobile no. Is [protected]. I have spent many hours to recover whatts app on many days and updates but mobile is asking so many questions which i am not able to reply. Can u easily start it without harassing and disturbing me or i should leave this phone. It was purchased from dubai. E. Mail address is: [protected]@gmail.com password is khanakvs1477 but it is not working. I am not satisfied the way u stopped my whatts app and updates.

On 7 may 2017 i bought new iphone 6 form reliance digital juhu.. After 1 week my touch pad was not working on saturday night. I m a field worker phone is very important to me. Next day my meeting was there it got cancelled. I got a warning letter from my boss. Next morning i went to reliance digital they said i have to go at service centre. I almost lost my job

My hubby gifted me iphone6 from amazon a month back. But after completing 3 weeks its home button stopped working beside that it started rebooting abruptly. I was not able to call or connect to network because of the multiple reboots. When i showed it to apple service centre they said its been repaired and i should take the same device or should go to store from where i bought and ask them to replace it. Now by saying this apple service centre was giving random reply to replace the device. When i asked for reply he came up with that "when any component does not work we replace it". When i asked him what does he mean by component he replied any hardware component. So i reminded that home button is hardware component and they replaced that panel, which should not have happened at first place. They should have replaced the device. As software (As it was rebooting randomly) and hardware (I. E home button too was not working) both were malfunctioning device should be replaced. To which apple service centre guy replied either take it or leave it.

Either amazon or apple both have been selling refurbish device on discount or cheating people. As it was not even month and iphones both software and hardware was not working properly. I need iphone to be replaced as that is not an appropriate product to use if its functioning this way. Amazon should be more careful towards selling this kind of products to customer.

I have purchase my new iPhone 6 on 28th April 2017 and on the 10th day I came to notice that the device can't do a proper Video chatting. So the very next day I dropped the device to the nearest iCare - Ample at Edappaly, Cochin, Kerala and waited for the 2days [48 hours] and by them they have updated me that it need a full diagnostic check up and require 3 more days. But now they are telling it requires 7 more days.
How could a customer purchased a new phone and waits fro it to get repaired.

How can I get it replaced at the earliest

I have answered all the questions for quiz and won apple i phone 7 for rs 349. And i have paid the money through phone account ([protected]) but i have not received any confirmation about winning. Request you to kindly help me get the refund. Below are the transaction details
Txn id:[protected]
Company id:[protected]@jokerquiz.com
My email id : [protected]@gmail.com

I bought a new iphone 5s on 14 feb 2017, and since last one week the touch is not sensing at all, when i gave it to service centre here in hyderabad, they say that there are dents in the phone hence the phone touch is not working and they are saying that the phone cannot be serviced at all and device replacement is the only option (Note: the phone is under warranty and since the phone has dent it was not covered under warranty.)

I manoj jain from secunderabad purchased an i phone 5s from apex parklane, situated at near s d road parklane secunderabad on the date 11/07/2016. Since 2 months getting trouble i went to authorised i phone store and told them about the mobile problems. But the autheries of i phone are telling me it's damaged from your side. As that time repaired by store but fact is that the mother board of the mobile is totally failed. Please look in the matter, because warrenty period will be finished. One more thing as autharities are written it's major dent, but there is not any kind of dent.

Apple handset 6 32gb grey
Serial no: sffmtd0jthxr5
Imei no: [protected]
Invoice no. 17-d-2737
Date:[protected]
This handset, after using till today[protected] got 'off'after getting charged.
I want the phone to be replaced with new one.
Really got upset due to early failure. My son who was using the phone was deeply felt bad about this.
Kindly make arrangements to replace the handset at the earliest.
Rajeev r v

Hi,

As discussed, Herewith I have attached the diagnosis report which i have received from Apple service support team.

I bought my iphone 6s mobile F17QM6NVGRXW on Jan 2016 for Rs 62000/- 64GB and so for i am being using the mobile with carefully with out any slippage in the floor or water.

In December 2016 on-wards i have been facing the volume low from opponent anyone calling voice over call. due to my business visit travel to other states and i am unable to take it forward with any of there services center.

On 06th May 2017 i took the phone to the service center in which its surprising for me of costing Rs 1000/- for diagnosis the issue without trouble shooting from their end.

Now i received the quotation for "iPhone 6s - Whole Unit Replacement(Exchange)" which i have attached for your kind reference and its costing around 27k.

I was always trust the apple brand but now which i feel is apple brand making the money motto with providing the poor in quality and services with the customers.

Request your help to solve this issue asap.