Apple India Complaints & Reviews

Hello Apple India,

Addressing it as 'Apple India' with a hope that there is a real person reading and may be thinking of replying to this post. I know in the world of bots and automation it is too much to expect. Anyways I am here to tell you a stinky side of your product and services specially post sales part of it.

I Purchased Apple Watch series 2 from one of your Pune store, few would already be laughing and saying why from store and not online. Well here is a reason, is it good enough I don't know. One of your sales guy at the Apple store convinced me that these online stores are not authorized to sell Apple products in India. Only Authorized Apple stores can do that and that is how your purchased product gets covered under warranty, worldwide warranty. 'Worldwide' the fancy word, and I bought it for 35K INR.

One month later there is a scratch on the screen of this Apple watch . I am sure you know where the story is going now, but trust me sit tight I have some interesting things to share about your products and services. I called the Apple care support number and told them that there is a scratch on the watch and what can be done about it. Reason of getting a scratch could be any day to day task, I haven't put it to any harsh environment as of yet. I am sure you would say that Physical damages like scratch are not covered under warranty and all. Most o[censored]s have been there and done that with other brands, so for now I am going to say that Apple is no different.

How I thought Apple is different, is about the Product Quality and Service but nope it's not. There is a scratch with so minimal use, your 'Ion-X glass (strengthened glass)' is no different than any other cheap smart phone glass. And as your tradition goes if you have patented that technology and are bidding big on that, you really shouldn't. So here is what it comes to the premium products that you sell us with that premium price aren't actually premium.

Now lets move on to the other part of story. I assume that when you charge me that bill you charge me for the product and associated services: pre sales, post sales, etc. this is where the human experience comes in. When I called the Apple care your representative told me that she can't check the damage over phone and it has to be seen by a technician in Apple store. Which I think is a fair point. She told me that she has made an appointment and I should visit the following store on Friday 27th, Jan, 17 @ 5:30 PM
Unicorn: Apple Store
Shop No. 1, Ground Floor, Business Avenue, Sangavi Keshri Road, Aundh, Pune, Maharashtra 411007

Friday being a working day I couldn't make it to your store, but I made sure I called the store and told my story, asked them if we can schedule this appointment for Saturday and they said it should be fine, I can come after 11 AM and meet Miss Anagha. Over the phone whoever it was, Introduced Miss Anagha as Manager of service department. I reached this store on 28th Jan, 17 by 2 PM, never checked the actual time. I approached one of the representative on counter in service department and demanded to see Miss Anagha. The lady enquired about the problem and if I have had any previous discussion, I did repeat the story for her. As a response she walked in a glass office to talk to someone, I could not hear but I could see them talking and Miss Anagha was least bothered. In 30 seconds or so the representative was back and told me that Miss Anagha is busy and we cannot do anything about this issue. I made futile attempt of explaining that I have had discussion with Apple care, however representative told me to call Apple care and Miss Anagha will speak directly to them.

And I was like are you really kidding me, your Apple care works in a manner that you take an appointment and tech person calls back. But I left it there I don't like to put up fights specially when person on the opposite side doesn't understand the rational behind your conversation.

So bottomline: Apple, you are no different then any other product and service, you used to be. Or may be try and show me the difference?

As a owner of 2 Macbook Air, 2 Iphone 6s, 1 I pad, 1 Apple Watch, I think I have paid you guys enough to demand right quality and right service.

yours sincerely,
the guy who left Windows for Apple.

Hi,
Please note that I bought one iphone 7 plus from your store outlet at Acropolis Mall Kolkata on 4th Feb'2017 but unfortunately I have had a very bad experience and am utterly dissatisfied with this purchase as I am deeply regretting my decision to buy this article from your said store. Reasons for dissatisfaction is briefly described below.
1) The said phone is purchase in exchange of my iphone 6 plus which is close to two years old.
2) Though my previously purchased iphone 6 plus is in very good working condition, salvage value declared by your concern store manager for the said iphone 6 plus was merely Rs.7200/- which is almost negligible.
3) Whilst swiping the Credit card I was offered 0% interest EMI, and I was told that effective EMI will be amounting to Rs.3416/- for 24 Months considering the down payment of Rs.10000/- but surprisingly I found that EMI charged post swiping of Credit Card is Rs.3976/- P.M. which means an approx ROI of 16.4% P.A has been charged hence not acceptable at all!!
4) Before purchase I was told that all the data of my previous phone will be transferred verbatim but unfortunately post purchase I lost all my data pertaining to "Exchange Mail Folder", your store manager reluctantly informed that he is helpless and can't do anything about it
5) As it was little late in the evening everyone out there in your store was in a hurry to go home rather than attending a customer. I appreciate everyone's time, but they should have estimated the time before accepting the transaction and should have acted accordingly. Instead of sending me a message of "Depriving"
6) As soon as a I came out of your store that evening, I realize that I should retain my old handset and immediately I tried to call your store manager on his mobile but he didn't pick my call (fact of the matter is I called him number of occasions but didn't get any response nor he bother to give me a ring back on the following day)
7) Since there was no response, I dropped a message expressing my intent to take back my old set. Following day morning I called up your store and spoke with number of people who assured me that they will initiate a mail and as 5th Feb'17 was a Sunday there are chances that I can get it back. They also promised to keep me in loop for such communication and since then I have been following up aggressively but so far I didn't receive any positive response from your end neither I receive any copy of the said email.
8) Perhaps first time I have such unpleasant experience with Apple!!!
9) Your immediate corrective actions will be highly appreciated.
10) You are also requested to arrange immediate cash back!!

I bought new iPhone7 2-3 months back next day of purchasing new iPhone it started lagging i informed customer support several time and i informed them that it takes more than 200Minutes to recharge and battery drains in just 8-9Hrs. they told me that they scheduled a call back for me and i supposed to get call back but almost 1 month passed but i did not get call back then i proactively scheduled a call back online for me. But result found. such a worst service. My email ID is [protected]@gmail.com

Hello,
I have been an android user since as far as I can remember.
I just bought my iPhone 7plus jet black 3 weeks back. It all seemed fine until few days back my original USB cord when plugged into the device wouldn't charge my phone and it would start beeping every time I plugged it in. I saw that the metal chips on the cord had started to corrode which is absolutely absurd since it's been just 2 weeks! I took it to the local Apple Store where they told me it's due to contact with liquid which I am really sure is not and they told me this wouldn't be covered in the warranty and asked me to get a new cord .
This is very sad and least expected from a company like yours for I am a new iPhone member and would like to have an honest good opinion about it but alas, this happened! :(

I hope you take this into consideration and please do the needful urgently.
Eagerly waiting for your response.

[protected]@gmail.com

I have a iphone 6s which is not getting repaired or replace even it is still in warranty
The whole concern is that I am from Agra I went to service center at TDI mall in which the service center employee declined its repair or replace just saying that it will be rejected from bangalore so thats why we are not accepting this i phone 6s in warranty repair or replacement
Please help me out with this issue because this is the first iphone of my life and bought it because i thought I will never face any issue and then also i am facing issue and your employees are not at all helping me out.I need a replace or repair in warranty if i cant be helped then there is no use of iphone its a #### that nobody should buy..
Shravan Arora

The management in aptronix ( apple service center hyderabad) is really illogical. I went for service of my earpods which I purchased separately in amazon. The management is demanding for an iphone for me to check the problem of it. This is ridiculous. I don't have an iPhone and now I should buy an iPhone for repair of my earpods? What the **** is This? Is this the way you treat your customers? I demand such ridiculous procedure to be removed...

Respected sir,
This is to inform you that my name is Nandlal Chaurasia and i'm a apple iphone 5s user.i'm facing many difficulties about this product.the when ever some calls me 1st call auto disconnecting after 1 ring. I thought its SIM issue bur same SIM is working fine in other device and other SIM is having the same issue with my phone.
I had submitted my iphone more than 3 times but the problem is still not solved.this service is poor and the .i had contacted many time to the service center but they are not able to fix my iphone.
I had never expected...

Hi, Team apple it's really disappointing responses by apple care. I am facing the issue in the phone from last 2-month main issue is battery become dry anytime one it's showing 58 % at second-moment phone switch off when we are using mobile data like 4g network or 3g network. one major problem when I am using wifi after 5-6 hours later wifi become disconnect automatically then I have to attach again with same wifi. so I visited apple care first time they reset my phone and update the software they said now your problem will be solved. I think now it's okay if they said I came back home and use my phone after few days the same problem occur even more than previous then again I visited apple care they now submit my phone for analysis all thing now they said there is the new issue in the phone now what can I do. I never expect this kind of service from apple please give me solution for this as soon as possible.

iPhone 6s(IMEI/Serial #: [protected]).
job sheet number (ggn[protected]).
attaching my job sheet file.

Dear mr. Sanjay,

With great amount regret and frustration i am writing this email to yourself with a cc to all the relevant stake holders hoping for a an affirmative and a prompt action.

About 6-7 years back i had gifted my dad a mac book desktop for inr 64000/- approx. On his 66th birthday with a belief that he can enjoy the luxury in the world of technology and upgrade his skill sets in the second innings of his life which is his retired life. The mac was working absolutely fine until recently lets say about march – april 2016 when it stopped working and the machine was just not starting, only the apple logo was coming on the screen post which the machine wasn’t booting ahead. We decided to give the mac to your mapple store in khar west linking road in june-july 2016 so that we can get it fixed. To our surprise we discovered that the mac was irreparable now since it is a vintage machine and nothing can be done, this was quoted by your mapple store. Since this mac was heavily used by all our family members, being the only computer at our house a lot of important files, pictures, movies, projects were kept intact in the hard disc. So we insisted your store to assist us in atleast saving our hard disc and take a data backup. Again a company like mapple, a leader in computers claiming that no data backup can be taken since the machine is completely dead. This entire episode of to and fro of messages and communication exchange took about 1-2 months. Post which even we lost interest in the mac since the charges even for a basic service was 2850/- rs plus for the data backup you were charging an obnoxious amount of inr 7500/- rs which was insane. Any ways even your store people weren’t sure on data back hence my brother and myself decided that not to go ahead with any kind of repair and we made it very clear that we will take our mac back.

After communicating our decision my brother and myself were continuously travelling and hence completely lost track of the mac which was lying in your store. We realized this in first week jan that we need to collect our mac desktop back and my dad who went to the mapple store with a heavy heart that he can never see the mac operational again collected the mac on 6th jan 2017. On getting the desktop home we got yet another shocking surprise that the ram as well as the hard disc from the mac are missing. Yes they were missing. We immediately contacted your store and your executives asked us 2-3 days to investigate. We waited patiently until your service head mr. Prashant came back to us stating that we had installed the hard disc back in the mac since the data backup option wasn’t availed and we have never touched the ram so there is no chance of ram going missing. But none of your executives including your executive at the service counter in your mapple store, the service head mr. Prashant and the other people who are coordinating with me my brother were able to talk with conviction that what happened to the ram and the hard disc. They promised me all kinds of investigation but none came back to us.

Hence i am writing to you as the last hope for your guys to give me the same mac desktop with the all parts intact or else i will have no other option but to further escalate this to the consumer forum. I have any ways waited patiently over a 9 days now.

Please find attached the job card as well as the photo of the mac with missing ram and hard disc. I am 100% sure that this is the case of theft since we were ignorant of letting the computer stay in your store for more than 6 months. Please immediately replace our mac and provide us the new mac with all the missing parts.

Please immediately look into this case and please note that i am not keen to hear any more fairy tales.

I don’t have the time to make stories and play mischief since you can see from my signature that i working as a vice president with another global mnc just like yours. My father served in the central bank of india for 37 years, so it is equally painful for us to make up anything which is not a fact.

Apple India simply is not ready to accept the substandard quality of the iPhone charging cable provided along with the phone in Indian market. My charging cable's external covering has come off leaving the inner wires exposed, this problem is because of nothing but highly substandard quality of the charging cable provided by Apple. In spite of paying a large amount of money to buy the Apple protection plan Apple India is shying away from their responsibility to replace this cable, they say physical damage is not covered under the protection plan. My say is if a cable has damaged physically will it be able to charge my phone, the wire still charges the phone properly it is just the external wire has started to shred and it is nothing but substandard quality. I have started loosing confidence in apple India and the way they treat Indian customers as compare to the western world. My fear is this exposed cable will cause some accident not just for myself but for people facing this similar problem and Apple India simply does not care.

Vodafone launched 4g in Jaipur last week however, it is not working on IPhones. As per Vodafone, the 4g frequency in Jaipur is 2100mhz and hence, it is not supported by iPhones. Currently it is working in Andriod phone only.

As per Vodafone, update us awaited by Apple. How can Vodafone roll out 4g without resolving this . Apple customer care is unaware of this issue.

Not sure who is working innit and how this will be resolved

Respected sir,
This is to inform you that my name is mohd Arslaan and i'm a apple iphone 6s user.i'm facing many difficulties about this product.the assitive touch and keypad is not working properly.
I had submitted my iphone more than 3 times but the problem is still not solved.the company service centre at g-54, Radial road no.2 opp. Palika parking cp has never took any interst in my iphone and their service is poor and the behaviour of staff and manager is reduculious .i had contacted many time to this service center but they are not able to fix my iphone.
I had never expected such a behaviour from apple company.i'm totally dissappointed with your service, staff and product.they had wasted my time, money and resources.

I have purchased I phone 7 with the IMEI NO. [protected] one the very first day it was launched in India with a very positive mood but my excitement was turned into a nightmare when I discovered that the phone is not working as it should work on the very next day of purchasing, it shuts down by itself sometimes its screen goes black most of the times it gets hanged and doesn't works at all, I approached the authorized service center MAPLE in R-City mall Ghatkopar west with the MOST ARROGANT STAFF and told them about the problem but I was shocked to hear when they said that the phone is working good as per their system and I should do factory reset which I did right in front of them but it did not work as it should be working and I was told to try it at home, second time I was told to leave the phone fpr three days so that they check by them self but nothing improved this complaint was repeated more two times with no proper response from the service station where the people only know to say this is companies procedure we cant do anything, then I asked them why are they wasting peoples time by playing false and tricky games with them, now after complaining fourth time they discovered that the phone is not working properly and it needs to be sent to their head office to find out the real cause of the problem and after one weak time they came up saying that there is a problem in display and that they are going to replace it. my point is when the phone had a manufacturing fault why should I take a repaired phone at the cost of new, they should have straight away replaced with a new one, now if the they don't change it I ll have to knock the doors of consumers court, I am really ashamed of buying this product and moreover the quality of the service we receive from their authorized service outlets its so embracing to sit in their service stations like culprits and the way they behave after you have paid the high price for it specially the arrogant people they hire to attend the complaints on the front desk. I hope this should help a bit . I am really sorry that I have purchased this product and assure it won't be repeated in future. And if this site is really not helping people out of their problems then even this site also should be closed instead wasting peoples time siting and writing complaints.

I have handled my iphone 6s with great care and its still in warranty. There is not even a single scratch or dent on my phone. It has always been kept under cover.
Yesterday all of a sudden the screen has faded off. I took it to the service center where the advisor sadi that the screen will be replaced and i will have to pay for it as its a physical damage.
I made him understand that when there is not even a single scratch on the screen or on the body then how is it a physical damage.
It just happened suddenly that the screen started fading off.
I need a replacement of my phone.
I can afford to pay more for a already expensive phone.

RESPECTED SIR,
we live in a metropolitan city by name VISAKHAPATNAM. Unfortunately we have a APPLE STORE by name iMAGIC here ...they doesnt have stock and everytime they are empty driving away the fleas in the store or chatting in phones, if we order a phone .. it takes for them to get around twenty days .. think they start manufacturing the phone by taking the initial advance ... they test the patience of the customers . i need a iphone 7 plus gold ..but they dont have it since two months .. why apple people continue the dealership of this kind of lazy business people .

My iPhone was not charging. Went to authorised service center Noida named iZenica in DLF Mall of India. They checked the phone and told it cannot be repaired as it's charging pin was broken.
The only option they told was pay rupees 24 thousand and buy a new same model handset.
I disagreed with them as what is the use to open a service center if you are not capable of fixing ?
While coming out of the center, there was another shop, I tried my hands there.
They repaired my iPhone and it costed 1800 rupees for this.
The same iPhone is now working perfectly fine.

There is no point buying apple products and expect good service.
What is so good of apple products ? they do not support dual sim, you cannot easily copy photos or data to windows machine.
You cannot remove battery.
The data cable cost rupees 2700 ... you can buy a new phone in that amount.
The bluetooth does not connect everywhere.

Lost all hopes with Apple products.
This is my 3rd apple product.
My whole family use apple products.
Will never buy any apple product in India.

The base and the truth is buy Maruti if you are driving in India, buy android if you want a good phone is India.
Spending money on apple is waste.

Apple company should take strict action against iZenica - Noida because this is not at all expected !!

Hello Team,

My name is Rahul Agrawal and I purchased a iphone 6S-64 GB on 05-Jun-2016 from imagine Apple Store Triton Mall, Jaipur.

There was cashback offer of 5000 INR on city back credit card but still I have not received the same.

Initially when I enquired, it was told to me that it will come with in next three months, after three months also I had not received the cashback.

When I enquired then it was told to me that there was no cashback offer that time by the Store sales/Account personals but on dip-drive they found that, offer was there and accepted the mistake at their end and I was asked to wait for solution.

Still I haven’t received the solution and now they are telling me that on my payment slip it is not mention regarding the cashback because their sales person did not swipe it correctly and I can’t get the cash back.

Can you please help me whom to contact in that case?

Thanks,
Rahul Agrawal
+91-[protected]

I have iphone 6 and i had purchase on (march 2015)and my warranty has also get over and i go to apple service centre and i lodge a complain that why my phone screen is not working they check the phone and they replied the phone is bend due to several condition but the important thing is how the phone can get bend, if a person is paying thousand of rupees in a phone for quality purpose and the phone get bend . So i m writing this mail that please resolve my problem as soon as possilbe.
Please change my iphone (exchange it) and please solve my query.

Imei number: [protected]
serial number: c37nxpk4g5mn

Dear Sir/Mam's

As I would like to inform you that I Paritosh Jaiswal as a customer of apple 5s in which I make a purchase on[protected] where I got maintain my aforesaid article byou my own where from past 2-3 days there an issues came on screen which in technically known as Liquid Damaged this conditions came when phone got fallen down but in my case no such an issues raised. It is 100% got maintained by me and compqny customer care is saying it's a liquid damage which comes under warranty period.

Sir, hereby I request you to kindly take anote intative action in this issues against them.

With Regards
PARITOSH JAISWAL
[protected]

I am facing a serious issue from Apple. I have been shared a link to make a payment from Apple athorized service centre to buy iAssure plan. I purchased through that link and now its been more than 2 month and I dont have any details that I have purchased any iAssure plan or not.

What I have that is payment details.

I already visited to HSR apple service centre from where I got my replaced iphone and got payment link too. After disscussing with emplyee over there got to know they dont have any update for my purchase and they updated that I should buy from store only then it should have maintained by them. They adviced me to call some toll free no. I called and as per care update this is related to service centre only and only service centre responsibility.

I got pissed up, difference was I should be recieving insurance certificate by that only iAssure plan will be valid. I escallated this to service centre, then I got a call from ample support and that have send person to verify my iphone for releasing insurance certificate to me. I suppose to get certificate on same day evening by ample update but now its been more than month hence writing to you to address this issue ASAP.

Below is the details of Payment
Iphone Details:- Serial No- FFMS2PREGRY5
[protected][protected][protected][protected]

EBS

11/1/16

to me

Dear Vishnu Pratap Singh,
Your payment for the Order with Reference number IOP411+ICSP on the Merchant Website : payments.ample.co.in has been successfully processed.

For your convenience, we have provided the Order Information below.

Order Information

Merchant Website : payments.ample.co.in
Date :[protected]:01:58
Merchant Reference Number : IOP411+ICSP
EBS Payment ID : 62365901
Payment Mode : VISA
Amount : 2499.00
Customer Name : Vishnu Pratap Singh
Customer Email : [protected]@gmail.com
Status : SUCCESS

For any queries, Please contact the merchant payments.ample.co.in.

Regards,
EBS PG Team

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