Apple India Complaints & Reviews

I had purchased iphone 5 16gb white colour &exactly after an year sleep/wake button stopped working(manufacturing defect)for which i had got the cell replaced under company's matching serial number matching & then after 3 years now i am not getting good backup once the phone is charged completely, which lasts only for the couple of hours.so had given it to ample, mantri square for diagnosis, for which they have charged 1000/-rs well in advance & said that battery replacement will cost approx 8000/-rs.after diagnosis now they are saying that the battery is consumed, they cannot change the battery, instead whole phone has to be replaced which will cost 24000/-rs. but the thing is any person who is mad will only do the payment where as outside new iphone is availble for 20000/-rs. why will i go for phone replacement, would rather pay & take new cell only which i dont want. i just want the battery replaced for the right amount.so help me out.

Dear Sir / Madam

I have 6S 64 GB rose gold Iphoe in the name of Harshwardana Reddy, 6 month back i brought that phone, i phasing lot of issues the complaint is:

1. Phone hanging
2. Per day 2 time phone is rebooting
3. Head phone is scratching noise
4. Receiver not working properly
5. Battery getting down quickly
6. Whenever receiver not working that time needs to reboot every day two time.
7.Switch on the charging it will take two minutes for charging
8. Speaker out put too low

I have given for servicing yesterday to Imagine in foram in Bangalore

FIC code : 1143471

Kindly clear this all issue or kindly give the replacement device

Regards,

Ranjan T M

[protected]

Now going forward for the first time I tried accessory of Apple product range which was Apple Silicon cover with the IPhone 7 just after using it for 30 days it got cracks & when I went to Apple Store I.e, Inspire Bhopal they told me that it's a first case of such nature so they are not sure weather Apple team will replace it or not.
My concern is can the nature of products which are primarily built for protection of gadgets can be so fragile or light in quality that just after using it for 30 days it'll get in such poor shape.
Looking forward for a resolution of my problem
Invoice number is - TI/16-17/BHP5175 invoice date 02-11-16

Regards
Kamal Singh Tomar
[protected]

Dear customer care,

I bought iphone 6 in march 2016. Details are as below :
Model : mg472hn/a
Serial no. C8qpvpn1g5mn

On 5th november 2016, software of my phone got updated to is10.2. Surprisingly, the phone became very slow after the software update. I took my phone to the apple's authorised service centre at udaipur (Rajasthan, india) and they did not find any problem in the device and said that it is because of slow network of the service provider.

Incidentally, my another phone has the same service provider and it is working very nicely. Feeling aghast with the performance of my phone, i again took to the apple's authorised service station at udaipur. This time they again did the software updation but to no avail.

I am feeling very frustrated and want your kind intervention in this matter. Please help me. My phone number is [protected].

I'd purchased a Apple iphone 6 plus 64 GB model in Nov'14.

Ironically, I've been able to use this phone lesser time when compared to it being under repair & shipment.

This handset of mine has been replaced numerous times & everytime a new issue surfaces with every replacement phone handed over to me.

One of the replacement handsets started giving problems within 5-7 days of replacement & had to be submitted for replacement again...!!

What I'm trying to understand is

- with this kind of recurring issues & poor quality manufacturing/assembly, what is the standard being followed by Apple ?

- secondly, now that the 2 yrs. warranty on my just replaced handset has expired, whom should I reach out to if this handset also fails to perform as per standard.

With this history & unacceptable grade & quality devices, what is the future of my current device if fails !?

Also, should Apple not be compensating me for this loss, inconvenience & numerous poor replacements being provided to me...Am I'm not eligible to get a new upgraded phone that ACTUALLY works ?

I am not getting any type of help from service center as well as from the managers working there...my i phone 6s was having a problem of automatic shutdown so i reached service center thinking that my problem will be solved, they installed a software and returned me back by saying that it is resolved u can use it...again i faced the same issue i again reached there and informed them again they installed software and kept for three days and returned me back..i again faced the same problem again they kept my phone for 6days and changed the display as it was working properly before and returned me that the phone problem is finally solved i was quite happy and used it...the same day the phone started heating like hell i.e the hands were burning while using i again visited service center and it happened in front of them they again submitted my phone and called me after 4days and they told me that problem is solved but facing the same problem..problems are exceeding when phone comes from service center ..i talked to the manager he is saying to me that what can we do if you r facing the problem..our diagnosis tests are passed so we cant do anything...is this type of service apple provides?????i am a working person and i visited there more than 25times i have to take leaves from the office again and again ...they are making a fool of me, am i a fool who bought a 58000inr phone????i thought apple services are best but i think even sony provides good services than apple...i dont know what i have to do...i am tired of getting into the service center nobody is helping in repairing my phone...the apple policy is that if phone is not getting repaired it has to be replaced but they are neither repairing it nor replacing it...even apple care wastes my two hours everyday i am fully fed up and tired as well...its is also inn warranty 1month warranty has been wasted by them...if warrant becomes over :) will not support apple anymore..

I have purchased an iphone 5s in the month of june 2016 whose imei no. Is dx3rkjnyfrc5 and is under warranty. I was facing problem in camera of my phone so i went to service centre m/s f1- info solutions & services pvt. Ltd. Civil lines kanpur on 3rd december 2016 where i have been told that it will go for repairing (Job no. Is jknp[protected]; customer code: c0345389) and i'll get it back with in 7 days and after 7 days i got a call from service centre that phone is ready & when i went for pickup of my phone than the service centre people told me that yet camera is not working & now my iphone will be replaced and i'll get it back within another 4-5 days and today when i have again approached service centre people about my phone they told me new phone has been received by them and i can pick it up but again that scene has been repeated and i have not handed over my phone, which is really very regretting.

Now please advise me that in present time scenario, is it possible to survive with out phone for more than 15 days. As i am in marketing line so my job is also depend on telephone with out which i can't do my job.

So please look into the matter and hand me over phone without any delay.

Thanks

Pawandeep singh
[protected] / [protected]

I have complaint in june for bluetooth connectivity of my i phone 64 gb gold to my car musuc system. There was problem for droppage of call & routing to phone after attending first call. This issue told first tme highlighted. Solution by service center was to delete all old data. I started using it as fresh but in nov'16 again same problen in fresh data in phone persisit this tme hard device was changed. After uploading back up in new device same issue was again found. I approached apple where complaint no. [protected] generated & i was told to sent logs which was forwarded & screen shot attached apple denied to receive it & not interested to address issue. Very poor customer history maintaing at there call center. No support provided. Please arrange refund of my device.

Hi everyone, i purchases my i phone 6 16gb in silver colour a months back however the piece was damaged from the day one. I visited the service centre and submitted my device and they said they will sent my device for repair. I was in the impression that apple has policy of replacement but they said the policies have been changed. Keeping stone on my heart I submitted my device for display replacement as there were many issues start from home button to battery. After 7 days they replaced the display and still the issue is not resolved and the day when i went to collect the device my device was submitted again in the same service centrr and again they sent it for repair and i am without the phone now for more then a week and still they are again gng to replace the display and this company is not ready to replace the whole device. On top om that the unicorn solutions jangli maharaj road pune ( name of service centre) they have mentioned on the sheet that i am very satisfied with thier service. I had to spend my two week offs in their service centre coz nobody is doing their job properly..what should I do and whalere I go? I myself work for a company and i cant run behind them. I am almost in tears and i dnt know what to di..shld i kill myself or shld i kill the technicians?? Please help...vikas [protected]

Today, Apple service center office workers ie girls make fun of special need kid in front of other customers.
I strongly want to Take strict action against apple service center located in city square mall, Rajourigarden garden, new Delhi or guide them to behave properly even though it's INDIA where people treat differently abled persons as animals.
Dr D Joshi
[protected]@dce.ac.in

I have given my phone for repairing it was under insurance coverage on 15th of October 2016 and they promised me to return it on 30th November 2016 but even today I.e. 9 December 2016, I haven't received my phone. Please ask them to give it back. Every day I call them and they ignore my calls, in case they pick up my call they give me stupid reasons. Please help.

I bought my Ipad on 24 October 2014. It worked well for the first year when it was under warranty. But soon after that(around two months later), it started having a problem- ghost touching, as the users at the apple community site call it. The system starts acting erratically by itself, closing and launching random apps and basically making it very difficult to use.
Now for the past one year I have been to all the Apple service centers in Kochi multiple times. But nothing has been done so far. When I went to the service center, the guy at the desk told me that they only fix SOFTWARE issues, and checked for any. Then he told me that it was a hardware issue and they can do NOTHING about it. He gave me some "toll-free number" saying that I will have to lodge my complaint over there. He also mentioned that there is no repair of the products, but only replacement. Then after that I contacted the number given to me, the person who picked up the phone just kept beating the bush for one COMPLETE hour and finally told me that there is nothing they can do and I have to go to the service center again. Please do something about as soon as possible, as I really need help. Thank you. My ipad's serial nuber is F7PMW24EFP84

My phone was restart again and again. I already check my phone to service center Radius in Dehradun, Uttrakhand 248001. But I am not satisfy with there feedback.Apple service center took my phon for dignose for one day. but i am facing same problem from next day. and now they are saying that Its a common problem. My i phone 5S is in warranty rite now.
I purchase it 20th Aug 2016. and now they don't show their interest to exchange my phone. my phone don't even have a single dent nor damage from any where.

Dear apple,
I have purchased iphone 7 plus a month back after loosing 6s plus. After using this set for 1 month, i realised that somewhere i mistaken by purchasing it, as i am regularly facing problems with its processing like-
1. Couldn't search contacts by name.
2. Side touch for changing tabs get slower or sometime doesn't support properly.
3. Fingerprint sensor responds just only 50% time.
.
I order it from amazon.
I afraid that whather its of gray market or original one.
Please help me out or otherwise i have to return it as very much disappointed of its quality

C. E. O.,

Apple incorporation

Re: complaint regarding iphone 5c

Dear sir,

I'm a regular customer of apple and apple products. But this particular handset iphone 5c has been giving me lot of trouble ever since i had purchased it in march, 2014.

The problems started immediately after i purchased the iphone. The handset has several performance issues, which are as follows :

1) weak battery

2) the touch screen of the phone hangs frequently.

3) the applications of the phone don't open up easily.

4) the list of contacts in the phone book doesn't get displayed. Whenever i click on my phone book icon, it shows "# no name" as a result, making me feel handicapped. Due to this issue i'm unable to function and carry out my daily routine work and business related work.

5) the handset gets heated up easily. Even a short tele-conversation of 20-30 seconds affects my iphone, and it gets heated immediately.

As, i've mentioned earlier, the problems started immediately after i purchased the iphone. It showed low performance during the first 6 months itself, which gave me doubts that probably my handset is defective. I had to make repeated visits to the apple service center in my city. The technicians have several times conducted technical operations and servicing on my iphone. My handset used to work properly but again the same old issues used to re-surface after 1 month after undergoing servicing. I have also contacted apple care umpteen times in bangalore and they have tried to help me but it was of no avail.

My iphone doesn't open any apps and neither it is displaying the contact list. I had purchased it for rs 45, 000/- but it isn't performing any functions. I'm only being able to receive calls, as would be the case with any ordinary telephone. Apart from this, i've suffered heavy business loss due to this defective handset. Hence i request you to replace my handset and provide me with a brand new handset, at the earliest, so that i can continue as apple's loyal customer. If your company is unable to replace it with a new handset then i will have to appeal consumer court to file a case against apple inc, to end my woes.

Thank-you

Dear sir/madam,

I have purchased the following items from your store (Iplanet inorbit mall, whitefield bangalore 560066 http://www.iplanetstore.in/) on nov 30th 2016 bill no 1341.

1.0 iphone 7 plus 32 gb black imei [protected]

2.0 apple silicone case sp14037

3.0 chimera tempered glass 5050585

I have asked for the replacement of the apple silicone case with different colour (As all these items has been received by me as a gift) black instead of red.

After visiting the store on dec 03rd, the sales team blindly refused to exchange the item and no alternative solution has been provided. The possible reason is that there are no alternatives available in the store.

I have left the apple silicone case at the store itself. There is no need of exchange/refund now. Please use the cover as per your convenience.

This mail is written to convey the bad experience encountered for the apple product.

Written a email to apple id but there is only auto reply and there is no way of written communication found. Not sure how to communicate to apple also.

Hope to get the better after sales experience for the apple product.

Thanks and regards

Anuj

[protected]

I have an Apple I phone 6 and would like to say that it's the worst phone.. the battery life is pathetic, have to charge the phone almost 4 times a day..service centers are not concern about their clients.. its total waste of money to have Apple products.. my phone is under warranty and have been to the service center multiple times but they are very stubborn and not interested in Clinet servicing..

Sir, I am Paramjit Singh from Jalandhar Punjab. I bought an iPhone on December, 2015. IMEI no. is[protected]. I have been facing a very big decrements in the battery backup. So I decided to visit the apple service center in Jalandhar. I visited there on 19th November. The all employees at service center are very friendly and when he tested the battery at their website i.e. apple.diagnostic.com, the result was failed. But he suggested me to visit on Monday again. I was busy for some days and after 4-5 days I visited the center again and the result was successful at this time. But the engineer accepted the phone and Updated the software to 10.1.1 hoping that the battery would work fine now. But I found no changes in it. Once again I visited the center but apple's website keep telling that battery is just fine and the engineers refused to accept the phone. Today, I decided to check the proper backup of my battery. I fully charged my iPhone on 9:13 am and started using it and turned on the Location service and "Diagnostics and Usage" option to make sure that Apple could receive some information about my battery usage. I have also attached some pics of my using progress i.e. Downloading and browsing screenshots as well. All the screenshots are of today morning. It totally finished at 11:35 am. You can see that on 1% battery remaining the usage time is 2 hrs, 19 min. Everyone who uses a new iPhone 5s knows that its battery gives more than 5 hrs backup. I browsed and download during this time and play around 5 mins only of HD videos. I didn't use any HD game or multitasking during. I have been using this iPhone for several months and I know that the backup has reduced to more than 50% of the actual usage but according to the Apple's website's "ACCURACY", my battery is still better than 80% capacity as they provide warranty when battery's capacity is more than 80% (1240 mAh) with 500 cycles. I don't know why apple made this test so inaccurate. I request apple to improve the test capabilities of their devices. My warranty is going to expire within 2-3 days. If apple could resolve my issue than it would be very appreciable because I have been trying to tell my problem for 1 3 weeks. Please check all the screenshots with time and battery draining.

Iphone compny warranty me b na phone ko replaace kr ri h and na repair kr ri h bahut preshan kr dia iphone company ne bilkul hlki c crck h back side se becuse blade touch hua so thik nhi kr rhe agr waarnty me disply problem h toh solve krni chiye i am not agree with this company because inhe koi solutin toh dena chiye aisa nhi krna chiye chaye rplace na kre repair toh krna chiye bahut preshn kr dia h

I spoke a gentleman named Manish on 30/11 to sort my extended warranty on my iPhone 6 which got expired on 29/11. I explained him very clearly that I was on official trip that's why I was unable to visit the service centre and neither able to call them. Manish advised me that he will check with the concern department and get back to me. After keeping me hold for more then 15mins he came back with an apology that they would not be able to extend the warranty because as per them am calling them after 2 days. I requested him to speak with the concern department again if something can be done as it's a very genuine reason and if possible let me speak to them because I want to use the same phone for another 1 year and moveover it's 64 GB. He again put my call on hold and after 20 mins he apologised and advised that he has checked with 3 different departments but everyone has denied to extend the warranty. I thanked him for his hardwork and requested to speak with the concern department, however; he clearly denied that the concern department has denied to take the call as they cannot do anything. I got really pissed that how can they say No to customer and requested to speak to some higher authorities. He again put my call on hold for 10mins and advised that his Manager will call me back within 15-20 mins. I waited entire day but have not received any call, which is a big disappointment from such a reputable company like APPLE. I was expecting a very quick and affective resolution but I was mistaken. Can I speak request someone to please look into my query and get back to me. My email address is mehta.[protected]@gmail.com

Thanks