Apple India Complaints & Reviews

I bought my Ipad on 24 October 2014. It worked well for the first year when it was under warranty. But soon after that(around two months later), it started having a problem- ghost touching, as the users at the apple community site call it. The system starts acting erratically by itself, closing and launching random apps and basically making it very difficult to use.
Now for the past one year I have been to all the Apple service centers in Kochi multiple times. But nothing has been done so far. When I went to the service center, the guy at the desk told me that they only fix SOFTWARE issues, and checked for any. Then he told me that it was a hardware issue and they can do NOTHING about it. He gave me some "toll-free number" saying that I will have to lodge my complaint over there. He also mentioned that there is no repair of the products, but only replacement. Then after that I contacted the number given to me, the person who picked up the phone just kept beating the bush for one COMPLETE hour and finally told me that there is nothing they can do and I have to go to the service center again. Please do something about as soon as possible, as I really need help. Thank you. My ipad's serial nuber is F7PMW24EFP84

My phone was restart again and again. I already check my phone to service center Radius in Dehradun, Uttrakhand 248001. But I am not satisfy with there feedback.Apple service center took my phon for dignose for one day. but i am facing same problem from next day. and now they are saying that Its a common problem. My i phone 5S is in warranty rite now.
I purchase it 20th Aug 2016. and now they don't show their interest to exchange my phone. my phone don't even have a single dent nor damage from any where.

Dear apple,
I have purchased iphone 7 plus a month back after loosing 6s plus. After using this set for 1 month, i realised that somewhere i mistaken by purchasing it, as i am regularly facing problems with its processing like-
1. Couldn't search contacts by name.
2. Side touch for changing tabs get slower or sometime doesn't support properly.
3. Fingerprint sensor responds just only 50% time.
.
I order it from amazon.
I afraid that whather its of gray market or original one.
Please help me out or otherwise i have to return it as very much disappointed of its quality

C. E. O.,

Apple incorporation

Re: complaint regarding iphone 5c

Dear sir,

I'm a regular customer of apple and apple products. But this particular handset iphone 5c has been giving me lot of trouble ever since i had purchased it in march, 2014.

The problems started immediately after i purchased the iphone. The handset has several performance issues, which are as follows :

1) weak battery

2) the touch screen of the phone hangs frequently.

3) the applications of the phone don't open up easily.

4) the list of contacts in the phone book doesn't get displayed. Whenever i click on my phone book icon, it shows "# no name" as a result, making me feel handicapped. Due to this issue i'm unable to function and carry out my daily routine work and business related work.

5) the handset gets heated up easily. Even a short tele-conversation of 20-30 seconds affects my iphone, and it gets heated immediately.

As, i've mentioned earlier, the problems started immediately after i purchased the iphone. It showed low performance during the first 6 months itself, which gave me doubts that probably my handset is defective. I had to make repeated visits to the apple service center in my city. The technicians have several times conducted technical operations and servicing on my iphone. My handset used to work properly but again the same old issues used to re-surface after 1 month after undergoing servicing. I have also contacted apple care umpteen times in bangalore and they have tried to help me but it was of no avail.

My iphone doesn't open any apps and neither it is displaying the contact list. I had purchased it for rs 45, 000/- but it isn't performing any functions. I'm only being able to receive calls, as would be the case with any ordinary telephone. Apart from this, i've suffered heavy business loss due to this defective handset. Hence i request you to replace my handset and provide me with a brand new handset, at the earliest, so that i can continue as apple's loyal customer. If your company is unable to replace it with a new handset then i will have to appeal consumer court to file a case against apple inc, to end my woes.

Thank-you

Dear sir/madam,

I have purchased the following items from your store (Iplanet inorbit mall, whitefield bangalore 560066 http://www.iplanetstore.in/) on nov 30th 2016 bill no 1341.

1.0 iphone 7 plus 32 gb black imei [protected]

2.0 apple silicone case sp14037

3.0 chimera tempered glass 5050585

I have asked for the replacement of the apple silicone case with different colour (As all these items has been received by me as a gift) black instead of red.

After visiting the store on dec 03rd, the sales team blindly refused to exchange the item and no alternative solution has been provided. The possible reason is that there are no alternatives available in the store.

I have left the apple silicone case at the store itself. There is no need of exchange/refund now. Please use the cover as per your convenience.

This mail is written to convey the bad experience encountered for the apple product.

Written a email to apple id but there is only auto reply and there is no way of written communication found. Not sure how to communicate to apple also.

Hope to get the better after sales experience for the apple product.

Thanks and regards

Anuj

[protected]

I have an Apple I phone 6 and would like to say that it's the worst phone.. the battery life is pathetic, have to charge the phone almost 4 times a day..service centers are not concern about their clients.. its total waste of money to have Apple products.. my phone is under warranty and have been to the service center multiple times but they are very stubborn and not interested in Clinet servicing..

Sir, I am Paramjit Singh from Jalandhar Punjab. I bought an iPhone on December, 2015. IMEI no. is[protected]. I have been facing a very big decrements in the battery backup. So I decided to visit the apple service center in Jalandhar. I visited there on 19th November. The all employees at service center are very friendly and when he tested the battery at their website i.e. apple.diagnostic.com, the result was failed. But he suggested me to visit on Monday again. I was busy for some days and after 4-5 days I visited the center again and the result was successful at this time. But the engineer accepted the phone and Updated the software to 10.1.1 hoping that the battery would work fine now. But I found no changes in it. Once again I visited the center but apple's website keep telling that battery is just fine and the engineers refused to accept the phone. Today, I decided to check the proper backup of my battery. I fully charged my iPhone on 9:13 am and started using it and turned on the Location service and "Diagnostics and Usage" option to make sure that Apple could receive some information about my battery usage. I have also attached some pics of my using progress i.e. Downloading and browsing screenshots as well. All the screenshots are of today morning. It totally finished at 11:35 am. You can see that on 1% battery remaining the usage time is 2 hrs, 19 min. Everyone who uses a new iPhone 5s knows that its battery gives more than 5 hrs backup. I browsed and download during this time and play around 5 mins only of HD videos. I didn't use any HD game or multitasking during. I have been using this iPhone for several months and I know that the backup has reduced to more than 50% of the actual usage but according to the Apple's website's "ACCURACY", my battery is still better than 80% capacity as they provide warranty when battery's capacity is more than 80% (1240 mAh) with 500 cycles. I don't know why apple made this test so inaccurate. I request apple to improve the test capabilities of their devices. My warranty is going to expire within 2-3 days. If apple could resolve my issue than it would be very appreciable because I have been trying to tell my problem for 1 3 weeks. Please check all the screenshots with time and battery draining.

Iphone compny warranty me b na phone ko replaace kr ri h and na repair kr ri h bahut preshan kr dia iphone company ne bilkul hlki c crck h back side se becuse blade touch hua so thik nhi kr rhe agr waarnty me disply problem h toh solve krni chiye i am not agree with this company because inhe koi solutin toh dena chiye aisa nhi krna chiye chaye rplace na kre repair toh krna chiye bahut preshn kr dia h

I spoke a gentleman named Manish on 30/11 to sort my extended warranty on my iPhone 6 which got expired on 29/11. I explained him very clearly that I was on official trip that's why I was unable to visit the service centre and neither able to call them. Manish advised me that he will check with the concern department and get back to me. After keeping me hold for more then 15mins he came back with an apology that they would not be able to extend the warranty because as per them am calling them after 2 days. I requested him to speak with the concern department again if something can be done as it's a very genuine reason and if possible let me speak to them because I want to use the same phone for another 1 year and moveover it's 64 GB. He again put my call on hold and after 20 mins he apologised and advised that he has checked with 3 different departments but everyone has denied to extend the warranty. I thanked him for his hardwork and requested to speak with the concern department, however; he clearly denied that the concern department has denied to take the call as they cannot do anything. I got really pissed that how can they say No to customer and requested to speak to some higher authorities. He again put my call on hold for 10mins and advised that his Manager will call me back within 15-20 mins. I waited entire day but have not received any call, which is a big disappointment from such a reputable company like APPLE. I was expecting a very quick and affective resolution but I was mistaken. Can I speak request someone to please look into my query and get back to me. My email address is mehta.[protected]@gmail.com

Thanks

I bought an iphone6 last year in Sept expecting the much talked about awesome experience. However in just over a year, last week my phone stopped working suddenly...I showed it to the apple service center who informed me that it is an issue in the logic board...and the phone will have to be replaced by paying another 25000.
I dont understand how the an APPLE product...which is known for product performance in reality perform so poorly...and I am told to pay extra amount for your IPHONE's BAD QUALITY...the issue is in the logic board which is not due to any mishandling...it is Purely due to low quality product...
WHen your customer buys your product...there is HIGH EXPECTATION...but here #APPLE COMPANY HAS FAILED to satisfy the customer
Also your service centre B2X, in mumbai and support call centre have failed to support here they charged 1600 Rs just for touching the phone
For every step from getting phone checked to getting it replaced they have only kept asking for money...

It seems APPLY COMPANY mssion is only to mint money from customer by all means and cares least of customer experience.

I expect an immediate resolution here...IT is not right for suck a premium product company to penalise the customer for your own product performance failure

Due to display problem, phone was given for service in coimbatore office
My phone is under apple care protection plane by paying rs.4500/-
(Up to 06.07.17).
Company says warranty is not applicable and insist to pay rs.21200/- for replacement. So what is the use of taking warranty.

All relevant documents are attached.
Please do the needful.

Dear Team,

I submitted the device as I have some issues in that, however, the response which I received was totally disgusting.

Why would I ask someone else from outside to repair my phone when I have the warrnaty.

If I don't get it repaired I will send you the legal notice for false information.

I called your customer care and they assured me that your device post investigation has been approved and has been repaired. But when I called today service center, I was shocked to hear.

If I don't get the resolution within 3 days, I may approach to legal.

case id[protected]

Gurgaon 122001

Regards

Shafi

[protected]

Dear Sir,
I have purchased a iPhone 7 4.7" recently on 20th Nov'17. We have purchased the phone from "Unicorn Infosolutions Pvt. Ltd(Shop No GF:37, GRD Floor Pacific Mall, Subhash Nagar, Tagore Garden, New Delhi 110018). They have done a cheating with us by not telling the current offer of iPhone 7 + iPad mini, Where we have asked they again and again if there any offer in current period and you can see our conversation in their CCTV footage. Today(22 Nov'17) i visited again to their outlet and asked then why you have not given me information regarding the offer and they just replied that there was a problem with the server so we didn't gave the information of that offer.

Sir, I have a request here that i need that offer and i am now not using the phone till i get a proper response from Apple.

Below is the bill information of the purchase done.

Invoice Number: UPC[protected]
Invoice Date: 20/11/2017

Below are my contact details
Name: Rohit Sondhi
Contact Number: [protected]

Regards
Rohit Sondhi

I bought this iPhone 6 some time in Jan, 2015. I was die-hard Samsung fan who shifted to Apple by buying an Apple air and an iPhone 6 through Flipkart India. At that point of time I paid Rs.53, 500 for a 16 gb I-Phone 6, expecting that it would perform better than a Samsung.

My previous samsung smart phone worked perfect for over 3 years. After 7 months o[censored]sing the iPhone, I noticed that I was not able to Edit the photos on the phone. Some of my friends also complained that volume on the ear speaker is low. I also noticed that the battery was draining faster. Since I loved the product and Apple music I did not worry much about it and started using my headphones for calls.

Last week once again a tech friend of mine made the same complaints about my phone and I took it to an I-care. Please go through their mail below, they have given a quote of over Rs.26000 to repair. I have hardly used the phone and i haven't damaged it. I do not understand why I should pay for a poor quality product.

I am the General Manager Marketing for a popular resort Chain in India and I do not expect this kind of a quality and service from Apple. I am quite disappointed. i was not even given a spare phone to use.

I spoke to your customer support. They said they said that as per the policy they can't do anything about it. Is this how a premium company like apple should deal a client.

Sir,

I phone 5s network problem hua tha to service center me submit kiya uske bad bana ke diya uske 2-4 din bad wapis network problm hua but 1 month bad muje bna ke nhi diya or reason aise diya ki mobile bahar open kiya but maine kahi b open kiya nhi tha. Aur mobile b2x service center se return dekhne liya tha to mobile ke scroo b nhi the. So aapki service is very very bad.. I am not certified very bad service odd service u are service i not happy

From last two months.. Apple is charging me rs. 1850 every month and i am not getting any invoice.. Without my permission and access how they can do this and they are not updating me or giving me refund.. I have not registered for anything.. Whenever i call them they are putting my call on hold and not answering properly.. This is a security breach.. They are misusing the card details just to earn money,,

Dear Team,

I purchased iPhone 5s 16gb Space Grey from Apple store Noida on June 2016 with the IMEI [protected]. Here I’m summarizing my story:

Case Details:

Job Number (Provided by Service center) : MVDEL[protected]
IMEI: [protected]
Serial Number: DX4RD1EZFRC4
Case ID (Provided by Apple customer care) :[protected]

After month since I purchased, there was some charging issue sometimes, sometimes not, It was like some glitch in charging port but it did not bother me much so it was fine. Last month I have severe issue for the same then I visited to apple service center(Radius System Pvt Ltd- Mayur vihar Delhi) and they inserted some pin and brush on it which in turned charging. Few days back, again I have same issue (not charging) so as usual again I had to go service center where they checked the phone and asked charging port pin is not working which does not come under warranty so I have to pay Rs.23000/ for exchange. after that i made a call to Apple customer care along with service center person in conference call then they were ready to submit my phone. After 2-3 days they changed their words and asked "charging pin has been damaged" in spite of "charging pin is not working" and shared some pics with customer care team. Even I requested both team to put me in CC so that I could aware what was going on but none of them put me in mail thread. Now Apple care team put my case closed by saying- "pin has been damaged, nothing could be done on this". I have asked many time to senior supervisor that I need some discussion with manager but since last 7 days i did not received any call from there. I again tried many time to senior supervisor and asked to transfer this call to manager, every times they asked me for call back but nothing happens. This is the worst support, I have ever been seen.

Team- I’m Sr. Software engineer and I know how to handle electronic gadgets. I know how to insert USB cable in charging jack and take it out. This could not leads to destruction of pins, if it is so then it proves the quality of your product for which I have paid money. I think it’s for two reason which makes us to buy APPLE products.

 quality of product
 service

But this time Apple really made me very disappointed. Even support guys didn’t try to understand, how could internal part of phone (1-2 inch inside upper surface of phone body) be damaged by USB cable. Please help me to resolve this, I’ll be thankful to you.

Best Regards,
Amit Nigam

I have purchased Apple Iphone(5S) on 08.05.2016 and i am facing problem of multi colors appearing on screen. Same i have given a mail to customer but didn't received any response.I went to Aptronix but they were not ready to help me and sayig it was customer abbuse. I am very sure that the phone was neither fallen down not met with any accident but service team is ready agree the same. very upset with Apple service.

Regards,
Rajesh Nadipalli

I had purchased an iPhone 5S, Silver, IMEI [protected] from Style Shop, Andheri (W), Mumbai vide Invoice No. 28128 dtd 13/09/16 of Rs 21, 000/- .

The phone since the day one had charging issues. It would take a lot of time to charge. From friends and relatives (as it was the first time we were purchasing an iPhone) we came to know that iPhones do take time to charge and hence we did not bother much. As the days passed sometime around the September end I had a problem with the home button. The finger print function would not work. We tried several ways and means like re-formatting, re-setting the security functions and even updating the phone. All of these could not resolve our issue. Since my child's exam was coming up I staggered my visit to the service centre. Finally I made a visit to the service centre on 27/11/16. My phone was prelimnary examined and inspected and I was informed that it had some hardware problem and hence it has to be sent to Bangalore where the problem would be rectified and if not it will be replaced. I was also asked to take the back up of the phone before submitting. I took the back up and submitted the phone on 28/11/16 at Reliance Retail Limited, Shop No. LGF 21, Lower Ground Floor, Infiniti II Mall, Malad (W), Mumbai - 400065. I received a job sheet no. 65 for my submission. I was also informed that it would take 8-10 days to get my phone back.

On 9/11/16, I enquired and visited the service centre where I was shocked to know that the phone was not rectified as they found out that there is some corrosion in the inside of the phone which is due to liquid damage which is not covered under warranty and hence not rectified. I informed them that it is new phone and was handled with great care and also assured them that the phone was not at all exposed to any liquid by me. (which fell on deaf ears of the technician). My phone was returned back. I escalated the matter to the Apple customer care[protected], where Ms Bhavika Mahajan heard me out. She also suggested me to make a con call to the technician so that she can thrash out the matter. Unfortunately the person at the service centre refused to transfer my call to the technician and responded that he will in turn arrange for a call back in 10 mins (which never happened). Ms Bhavika concluded my call by giving me a case no.[protected]. During the day I tried once again to arrange for a con call but could not succeed. I finally escalated the matter to a senior advisor extension no. [protected]. I narrated him the entire episode and he also suggested for a con call (which failed). He assured me that he will try to connect with the service centre and get back in 48 hrs.

After 48 hrs, when I did not get any response I tried calling the senior advisor. When I couldnt, I tried calling the customer care, narrated the entire episode again and then was guided to another senior advisor with extension no. [protected]. He understood my problem and asked for 10 mins to get back with a resolution. I waited for one and half hour and called back. This time I was attended by another officer and guided to another senior advisor Bhupesh Nath extension no. [protected], email ID : [protected]@apple.com. Out o[censored]tter desperation and frustration I asked him whether they really have a resolution for my matter or are they just dilly dallying it. To which he responded that the phone is having a liquid damage and it is not covered under warranty.

Please understand that I can vouch that there has been no instance where my phone was exposed to any liquid which could have caused the corrosion. As a customer I also demanded an explanation that what is the gauranttee that the phone did not have any corrosion before my purchase (as the phone has mfg date of June 2016). As a customer I want to check all the details with regardsto my device model's manufacturing (BMR), whether all its quality control parameters were duly checked as per the company's quality policy, product release in compliance with the specification. The company cannot simply blame me based on assumption.

Based on the above I request to rectify the problem in my phone or refund the amount spent by me on the purchase of a faulty device.

Hi,
I've submitted my 1 month old iphone 6s on Oct 27th at Koramangala Bangalore forum icare centre. I was told that the phone will be replaced if it's hardware issue and is not repairable. If it is software issue then they will fix it and give back. RAF No. FIC1088721
I was also told that it'll take 5-7 working days to receive my new phone.
Till date I din't receive any information on my phone. I tried calling their customer care multiple times and most of the time no one will pick up. 1 or 2 times when I was lucky, some customer care rep picked up and told me that they are waiting for parts and can't tell when it will be available and when I'll get back my phone.
When someone buys a premium phone with ~50000Rs/-, then within 1 month the phone stops working completely without any physical damage and the company instead of acknowledging the issue immediately and replacing the phone keeps it for 13 days without any status update, that is called cheating the customers. Our money has value and when we spend 50k on a phone, we expect premium quality and superior customer service. Apple India failed in both. Right now as a consumer I am feeling cheated by Apple India.