Apple India Complaints & Reviews

Dear, i had been using i phone 6 since one year, i had ring problem, in this regard i had been to "park lane center" service center, it was surprised me the behaviour and treatment towards a customer and second one when i told about my rininging priblen, he has cheked and told the body has to be replaced as button problem and it will cost 20, 000, and when i have asked about i cloud back up, he has recklessly it is not hard ware problem, it is not his duty

Lastly today when i have updated my software ringing was coming, i am still in shock, apple people will also recruited such non sense people,

Please for god sake cross chek your brand image once

Deshpande

[protected]

I bought my phone 1 yr ago and now m facing some problems in that device, since last one month m regulerly going city's service center for resolving my prbolem ( 5 times in a month ) and they are not are not giving me satisfactory results or i can say they are doing nothing except giving me silly excucess.
i have hanging problem, i have problem with speaker and also i have prolem of display black/blank issue.

Regulerly i am facing this and now ur executives are ound some liquid issue and now they are asking for replacement amount. they are not resolving my problem at all.I am fed up with this.

Faulty Battery
The problem started ever since i started trying to download OSX El Captaino.
Initially the battery started draining out very fast and then it started giving the warning of Service battery.
Since I reside in a remote area i could not immediately contact a service centre and to my horror within a month my mac is giving the warning of Change battery now.
Presently my mac is not charging at all! It has to be kept plugged in to use it which is horrendous. I have had laptops in the past which are still working fine without any battery replacements even after 8 years!
And this Mac which is just 2 years 6 months old and showing a cycle count of 262 cycles out of 1000 is asking me to replace the battery!!
Why did I spend such a huge amount on Mac in the first place? For quality!!
But if this is what Apple India is offering, it is extremely disappointing and as a customer I feel cheated on having been sold an inferior quality product.
The true test of a product and the company happens after the expiry of the warranty period. If your gadgets work fine for 08 years you achieve value for money, but here, the company seems to be using inferior parts to gain more profit as customer will have to frequent replace them!!
I want my Mac fixed and it should deliver atleast 950 charge cycles if not a complete 1000 before I replace the battery.

Dear Sir,

I had been using iphone 6s rose gold from March and am very disappointed that the rose coating at the back is coming off and there has been few ugly scratches or spots owing to this which makes the phone look all the more miserable. I am very sorry to say that I had huge expectation from a brand like you and paid a hefty amount with a belief that this phone will never give me trouble. But sorry to say that it worn out in 4 month itself. At first there were few scratches but it all started increasing with time. Kindly take a note of my grievances and if possible replace the phone.

I have purchased new apple iphone 5s on dated 14.06.2016 from " chowdhary collection" pathankot having imei no [protected]. The phone is giving frequent troubles since purchase.The matter has already been brought to the shopkeepeer repeatedly but the problem has not been rectified so far.
The phone set gets hanged repeatedly.

Your company being worldwide is being liked by majority of the people. Keeping your reputation in mind i had purchased the apple i phone. It seems it is manufacturing defect. As the phone is in warranty period, kindly arrange to replace the iphone set. Hoping for the early response

ramesh lal
dy. Gm bsnl pathankot
mob. No [protected]
email: [protected]@gmail.Com

I Pooja Seth bought a Apple IPhone 16 GB from Paragan Stores situated in Gokhale Road, Thane West in the evening of 7-9-2016. On the second day of my purchase i.e. 9-9-2016 i started facing problems with the Touch Id of my phone, in the evening of 9-9-2016 i went back to Paragon Stores Gokhale Road and told them about this problem, the store person - Vipul told me that there is a problem with Touch id and software lag issue is there, he told me to submit the phone to Paragon as they will check with the Thane service center.
Paragon employee Altaf submitted the phone to IPhone Authorised Service center - B2X Service situated in Lake city Mall, Kapurbawdi, Thane West. In the evening of[protected] i got back my phone from Paragon assuring that B2X has upgraded the software and now it is working fine, but immediately the next day i started facing the same problem, Again i submitted my phone back directly to B2X[protected]
I asked for a replacement as this is a new phone which is not working from the first day of the purchase, B2X told me that they will send back to the Bangalore center and will get back to me. From 19 Sep till date i have not got the phone and i am still following on the Apple India toll free number.

As a customer i feel cheated as I should have got the replacement on the day the problem was detected, i feel mentally harassed by a so call best company who manufactures mobile...

My name is Anant Shetty ( +91 - [protected] / +91 - [protected] ) had buy an I Phone 5S worth rs 21000 INR from online shopping website Amazon in December 2015. At the time of purchase there is no terms and condition explain to me.

Even the amazon people has not mention the terms and condition anywhere in there website.

The phone is in 1 year apple warranty. 2 weeks back suddenly the phone starts misbehaving and a small black spot appear in display.

I immediately rush to apple store for replacement as the phone is in warranty, However, they have denied to do so stating i have put pressure on phone.

Please note that i am an average earning guy and taken this phone on loan. I have handled this phone very carefully in this 8 months and not put any pressure on phone.

I have explain the same 1000 times to apple store people and even to John from Singapore apple office but nobody is ready to listen and stick to one point stating they will not replace the phone.

From last 2 weeks they are just mentally harassing us without giving any resolution.

I request you to kindly look into the issue.

I have recently purchased iPhone 6s from an iPhone distributor.. I have some issues in updating apps it is asking about some Apple ID password... I have complained about this to the distributor I have purchased but they are not responding... I have Also call to ur customer care number but they are not responding also... We are also thinking to purchase iPhone 7 but watching the issues in this phone we are having doubt to purchase... I think I have waste my money in purchasing ur Apple phone... As ur customer care are also not responding... Customer care number is for help to customer but I think Apple customer care could not helping their customer...I request u to improve ur customer care and solve my problem as possible as... Thank you

I have purchased this silly iphone 5S in nov'16.It was showing the problem of heating and hanging.So i submit it for replacement in june'16.nd i got the replaced phone in june.again the replaced piece start showing hanging problem nd rear camera was also not working.So again i submit it for replacement on 9 sep .Till now i m living without the phone.I m really fed up of this replacement game.I m so much frustrated that why i purchased this stupid phone by spending 26 thousand. i dont know what will be the lyf of the replaced phone that i will get in next week.it really huts my peace of mind nd really i m mentally disturbed.

I am using this phone from last 10 months and it's still in under warranty. A few days ago, i found a white line on display at bottom side. I didn't know how it came up. After seeing this, I went to Apple Authorized service center in Udaipur. They took my iphone and gave me the service report and told me that they will contact me. After 1 hr, I received a call from their side and customer representative told that it caused due to liquid damage and they can't repair it. He told me that there are no alternative of this issue and I only have a solution that I pay them 26500 Rs. and they will replace it and give me new phone. I am sure that these white line is a part of display issue not the liquid damage. My phone is still in warranty then why I pay money. I purchased it in around 80000 Rs. and now I have to pay 26500 whereas I didn't do anything. It was a phone display fault not mine.

Dear sir, I have a iPhone 5 which is out of warranty.It becomes badly hot while put it on charging or when we talk for a long time, it may be burst on any day.This phone harass me daily and we feel it is not just a phone but it behaves like a bomb.I have a very bad experience.so please resolve this issue as soon as possible.myself is Rohit contact no [protected]

Within 1 year of time i phone 6 stopped working thrice, service centre has given replacement aswell but within 6 monthn again phone stopped working and now they want 24 k to replace the piece which they will give me 3 months guarantee,,,,,, oh seriously so again in 3 months phone will stop working and we need to pay this ongoing payment they cant repair the phone

Disgusting and disappointing

I had purchased iPhone 6 on Oct -2015 . Due to some issue recently it switched off and not working .Visited apple care centre today also to check problem in handset .Apple care rep. Updated that due to moisture it stopped working and now it is not possible to switch on handset .As per them it is scrapped now .. I am regular user of Apple I have iPhone 5 and Apple Watch also and working fine . Recently I purchased iPhone 6 also but with in 11 months facing severe issues in handset ...
Request you to please look in to it and replace it as it is in under warranty.
Regards
Harish Sharma
[protected]

Hey
There ia my iphone 6 goan bend from volume buttons side and it's in warranty so i have to replace this iphone so please help me to came out from this issue.

Hi,

I own a iphone6 and facing issue with ear piece that i cannot hear the voice of received call and ale to hear good when i use headphones. So, I walked in to service center and they ran diagnostics on my phone and resulted "Mic is failed". So, the service center recommended that to go for replacement option as they don't have repair and which would be costing 23k for that.

So, I don't want to invest 23k for the sake of Mic repair and wanted to get an alternative on this. Also, please understand that apple products are very expensive and re-investing on the same product is not advisable and didn't expect this kind of worst support from Apple.
While my future thought is to buy Iphone7 as it out now in few months and don't want to invest at this point.

Meanwhile, I would like to get this repair and use the same phone and plan to buy Iphone7 in next few months. Please advise on this to to get the solution immediately on this to avoid my inconsistent usage.

I would like to deal this case on high priority as i am facing issues on receiving calls and case ID :[protected]

Regards,
Surendra.
[protected].

Hi
I am Arjun from Karnal, Haryana, India.
I have an apple iPhone 6s 64gb which is under warrenty.
I have been trying to get help from your customer support continuously from 3 days but they are just not able to help me indeed harassed me, DISTURBED me Mentally and made me really depressed.
As i use Reliance Jio sim which supports VoLTE, i called apple care enquiring about it. Mr. Pulkit confirmed that apple supports VoLTE with Reliance Jio and gave me a false information that there is some issue with my Iphone update and i need to restore the phone.
I believing him, backedup my phone. As he could not stay on call for hours so i need to call again while restoring.
Then after backup which was taken successfully on 10 September 2016 at 12:35 pm i called apple again for restore process which was answerd by Mr. Vipul, i told him the case number and the whole thing again, he too guided me to restore without confirming the things and made me restore the phone.
I confirmed everythime regarding the data as i could not afford to loose the precious data on my phone.
They all assured me that I won't loose any data and tild me to proceed furthur, now after restore, i was unable to restore the backup to my phone i called again and no one could help me then my call was transferred to a senior executive Mr. Kousmay(I believe)
I told him the whole thing as well and he shared my screen as well and told me to perform steps with the red arrow thing he was using.
I told me to see that my data was backed up on 10th at 12:35 pm and he saw it as well and anyhow due to his negligence he made me delete that backup.
I yesterday after so much of depressioncalled apple to make complaint against these executives regarding misleading information and mental harassment that i am facing because of them which was answered by Mr. Sohail, the senior executive. He told me that he will hear all the call recordings and provide me with the solution by today 9:30 am to which he just called me today after hearing all those calls and just apologised and nothing else.

Sir, For all this mental torture, depression and harassment i had to face and which i am still facing, i request you to take a very serious action against these executives and make them COMPENSATE me for this FALSE, MISLEADING Information which lead to LOSS of all my personal data and information which lead me to a huge depression. Or unfortunately i will have to take some legal action against this matter as they sitting at APPLE cannot do this, cannot mislead customer to such extent that it leads to customers mental harassment. I have all the call conversations recordings with me.

I hope you won't disappoint me and do the needful.
Thanks
Arjun Sehgal
M. [protected]

The screen of my iPhone 5S was damaged in an accident and I got it replaced from Below mentioned Apple Servie Centre

Beyond Computers
SCO 371-372, First Floor
Sector 35 B, Chandigarh
Tele [protected]

I got the repairs done at Chandigarh on 27 Aug 16, since I was on a tour. I have now come to Indore and I find that the touch on screen is not responsive as before. There is a delay in response and one has to press the screen harder for the response.

Although service centre has given my one year written warranty on display, but I can not go back to Chandigarh for the repair/rectification again.

I have paid Rs 7, 450/- for the screen replacement but not satisfied with the repairs, I suspect that he has put some duplicate stuff on my phone.

Please advise what should I do now to repair my phone/avail display warranty given by service centre.

Hoping for an early response.
Thanks
Imtiaz Khan

I am struggling from more than one year with this iphone, from first week onwards i am facing manufacturing defects with this phone. i started facing regular issues from mid last year when it’s charging stopped working, i had to buy new cable for it but that also not worked that time. i visited stored and did some tweaks with it’s connector and worked for few days but again same problem.

Story not ends here, during critical meetings when i used to mute the phone and try to unmute, it’s mute/unmute key not worked many times, i had to face lot of embarrassment in front of my business partners and leaders during conference calls.

I had made lot of complaints to apple customer care and visited india stores many time but all time they did tweaks with phone and returned to me and problems always stands there as it is. below are few cases which i was able to recall, but there were uncounted visits to store which i did for this phone.

Phone : iphone 6 (64gb)
Serial number : c8qp44fkg5mt

Case id:[protected]
Case id:[protected]
Case id:[protected]
Case id:[protected]
Case id:[protected]
Case id:[protected]


I was in london earlier this month and this phone decided to give me full trouble again and stopped it’s charging intermediately again, i had to log complaint with apple and visited store as advised by apple customer care to get the handset replaced. but i got huge embarrassment there, i waited for more than 2 hours and when my turn came, handset was checked but they asked me to surrender for a week to get it replaced but that was not possible to surrender handset to get replacement

I bought iphone 5s grey colour on 17th jan 2016. After using it about 6 months i found a whiteline on lefthand side corner diagonally towards center on its display screen. As apple service center was too far from my home and also i was not facing any difficulty at that time. But after using it one month i faced problem in its touch display. I shown it at apple authorized service center. After checking the phone physically and also opening the phone by unscrewing nuts they asked me to submit the phone at their center for two days. They told me that now there is no sign of physical damge but we will diagnose it and then only we will tell you whether it will be covered under warranty or not. Second day they informed me that some traces of water has been found in display so it will not be covered in warranty. I need to bear rs 19500 and they will exchange my phone. So i get returned back my phone and a service report.
Right now i am using this phone but facing lot of difficulty in its touch. Sometimes it operates automatically and sometimes it is working good. But i am unsatisfied with apple service as i spent rs 25000 and not getting it worth.

Hi,
Kindly help me with the replacement of this iPhone 6-IMEI-[protected].
It's screen is not properly fixed as the phone has bended. I never kept phone in jeans or pant pockets which can lead to bending. I'm seriously facing issues which are not being solved.
My contact no.is [protected] please contact me n let me know its resolution.

Kindly, look into the matter and help me with this issue.