Apple India Complaints & Reviews

Hi,
I had purchased IPhone 5S, It is still under warrenty. My phone has battery draining problem and phone gets heated up with/without usage. So, i had given for the service in the authorized apple service centre and initiated for replacement of Phone. After three days i recieved mail saying, There was a battery issue they have resolved it and there are multiple dents because of which sensor is impacted. So, phone is eligible for the replacement and for that amount needs to be paid 23, 800 rupees. Later i took back my phone saying i dont want to be replaced as they have resloved the battery problem. But, still the battery issue not resloved. I want to replace the phone. Please do needful

Thanks,
Smitha

When I switch on iphone6 it's screen gets out of order, shows colourful shaking straight lines. Nothing is visible on screen, it happens very frequently. Phone is purchased in November 2015 and it is under warranty, very shocking, iPhone is costliest phone in the world and having such quality issues. Request to replace my faulty phone immediately,

Apple an American multinational technology Company, has, for the past 72 days, been refusing to accept the evidence of an overheating iPhone that I had purchased and returned to the service center on the same day. Apple claims it does not have any instrument to measure the temperature of the iPhone on complaints regarding overheating. I had to take a thermometer to the Apple Service Center and in the presence of the Apple Service Center executive I had recorded a temperature of 108 deg F within minutes in a video recording, a temperature which makes it impossible for a person to place the iphone over the ear. Apple refuses to acknowledge this evidence. In addition, Apple support team over chat informed me that upon replacement of iPhone, they do not have the month/year of manufacture of the IMEI of the iPhone and also it does not come with a box in which product details are printed. I seem to have been given a refurbished phone without my knowledge. Any advice on it?

Apple says Apple Diagnostic Tests clear your iPhone as "Safe to Use" and in addition the temperature alert is not triggered? I wanted to know the cutoff temperature at which the Apple temperature alert is triggered. Apple says this information is Private and Confidential to Apple. Does this make sense? Is Apple really the world leaders of phones as they claim. What about a social/ moral responsibility that such companies have towards its customers?

I bought my i phone december end but same phone got a problem in display and getting more heat, very much fast battery drain issue, i have submitted my but they saying mobile got damage because of sweating water while attending call, even liquid detector also in good condtion in that mobile, there is no evidence for water in that strip, please help me to claim my amount from apple, really they cheated me by them brand name

I have bought iPhone 6s 2 months back. I was using airtel 4G sim and all was going fine. But 1 week back I used reliance jio sim and from then I able to use other sim as not able to get 2G or 3G network or able to call or receive any call. After inserting jio sim this problem has occurred that my phone is only using 4G network for internet and nothing else going on.
I have reset all thing but still this problem has not solved.
Request you to please solve it this problem immediately.

Dear, i had been using i phone 6 since one year, i had ring problem, in this regard i had been to "park lane center" service center, it was surprised me the behaviour and treatment towards a customer and second one when i told about my rininging priblen, he has cheked and told the body has to be replaced as button problem and it will cost 20, 000, and when i have asked about i cloud back up, he has recklessly it is not hard ware problem, it is not his duty

Lastly today when i have updated my software ringing was coming, i am still in shock, apple people will also recruited such non sense people,

Please for god sake cross chek your brand image once

Deshpande

[protected]

I bought my phone 1 yr ago and now m facing some problems in that device, since last one month m regulerly going city's service center for resolving my prbolem ( 5 times in a month ) and they are not are not giving me satisfactory results or i can say they are doing nothing except giving me silly excucess.
i have hanging problem, i have problem with speaker and also i have prolem of display black/blank issue.

Regulerly i am facing this and now ur executives are ound some liquid issue and now they are asking for replacement amount. they are not resolving my problem at all.I am fed up with this.

Faulty Battery
The problem started ever since i started trying to download OSX El Captaino.
Initially the battery started draining out very fast and then it started giving the warning of Service battery.
Since I reside in a remote area i could not immediately contact a service centre and to my horror within a month my mac is giving the warning of Change battery now.
Presently my mac is not charging at all! It has to be kept plugged in to use it which is horrendous. I have had laptops in the past which are still working fine without any battery replacements even after 8 years!
And this Mac which is just 2 years 6 months old and showing a cycle count of 262 cycles out of 1000 is asking me to replace the battery!!
Why did I spend such a huge amount on Mac in the first place? For quality!!
But if this is what Apple India is offering, it is extremely disappointing and as a customer I feel cheated on having been sold an inferior quality product.
The true test of a product and the company happens after the expiry of the warranty period. If your gadgets work fine for 08 years you achieve value for money, but here, the company seems to be using inferior parts to gain more profit as customer will have to frequent replace them!!
I want my Mac fixed and it should deliver atleast 950 charge cycles if not a complete 1000 before I replace the battery.

Dear Sir,

I had been using iphone 6s rose gold from March and am very disappointed that the rose coating at the back is coming off and there has been few ugly scratches or spots owing to this which makes the phone look all the more miserable. I am very sorry to say that I had huge expectation from a brand like you and paid a hefty amount with a belief that this phone will never give me trouble. But sorry to say that it worn out in 4 month itself. At first there were few scratches but it all started increasing with time. Kindly take a note of my grievances and if possible replace the phone.

I have purchased new apple iphone 5s on dated 14.06.2016 from " chowdhary collection" pathankot having imei no [protected]. The phone is giving frequent troubles since purchase.The matter has already been brought to the shopkeepeer repeatedly but the problem has not been rectified so far.
The phone set gets hanged repeatedly.

Your company being worldwide is being liked by majority of the people. Keeping your reputation in mind i had purchased the apple i phone. It seems it is manufacturing defect. As the phone is in warranty period, kindly arrange to replace the iphone set. Hoping for the early response

ramesh lal
dy. Gm bsnl pathankot
mob. No [protected]
email: [protected]@gmail.Com

I Pooja Seth bought a Apple IPhone 16 GB from Paragan Stores situated in Gokhale Road, Thane West in the evening of 7-9-2016. On the second day of my purchase i.e. 9-9-2016 i started facing problems with the Touch Id of my phone, in the evening of 9-9-2016 i went back to Paragon Stores Gokhale Road and told them about this problem, the store person - Vipul told me that there is a problem with Touch id and software lag issue is there, he told me to submit the phone to Paragon as they will check with the Thane service center.
Paragon employee Altaf submitted the phone to IPhone Authorised Service center - B2X Service situated in Lake city Mall, Kapurbawdi, Thane West. In the evening of[protected] i got back my phone from Paragon assuring that B2X has upgraded the software and now it is working fine, but immediately the next day i started facing the same problem, Again i submitted my phone back directly to B2X[protected]
I asked for a replacement as this is a new phone which is not working from the first day of the purchase, B2X told me that they will send back to the Bangalore center and will get back to me. From 19 Sep till date i have not got the phone and i am still following on the Apple India toll free number.

As a customer i feel cheated as I should have got the replacement on the day the problem was detected, i feel mentally harassed by a so call best company who manufactures mobile...

My name is Anant Shetty ( +91 - [protected] / +91 - [protected] ) had buy an I Phone 5S worth rs 21000 INR from online shopping website Amazon in December 2015. At the time of purchase there is no terms and condition explain to me.

Even the amazon people has not mention the terms and condition anywhere in there website.

The phone is in 1 year apple warranty. 2 weeks back suddenly the phone starts misbehaving and a small black spot appear in display.

I immediately rush to apple store for replacement as the phone is in warranty, However, they have denied to do so stating i have put pressure on phone.

Please note that i am an average earning guy and taken this phone on loan. I have handled this phone very carefully in this 8 months and not put any pressure on phone.

I have explain the same 1000 times to apple store people and even to John from Singapore apple office but nobody is ready to listen and stick to one point stating they will not replace the phone.

From last 2 weeks they are just mentally harassing us without giving any resolution.

I request you to kindly look into the issue.

I have recently purchased iPhone 6s from an iPhone distributor.. I have some issues in updating apps it is asking about some Apple ID password... I have complained about this to the distributor I have purchased but they are not responding... I have Also call to ur customer care number but they are not responding also... We are also thinking to purchase iPhone 7 but watching the issues in this phone we are having doubt to purchase... I think I have waste my money in purchasing ur Apple phone... As ur customer care are also not responding... Customer care number is for help to customer but I think Apple customer care could not helping their customer...I request u to improve ur customer care and solve my problem as possible as... Thank you

I have purchased this silly iphone 5S in nov'16.It was showing the problem of heating and hanging.So i submit it for replacement in june'16.nd i got the replaced phone in june.again the replaced piece start showing hanging problem nd rear camera was also not working.So again i submit it for replacement on 9 sep .Till now i m living without the phone.I m really fed up of this replacement game.I m so much frustrated that why i purchased this stupid phone by spending 26 thousand. i dont know what will be the lyf of the replaced phone that i will get in next week.it really huts my peace of mind nd really i m mentally disturbed.

I am using this phone from last 10 months and it's still in under warranty. A few days ago, i found a white line on display at bottom side. I didn't know how it came up. After seeing this, I went to Apple Authorized service center in Udaipur. They took my iphone and gave me the service report and told me that they will contact me. After 1 hr, I received a call from their side and customer representative told that it caused due to liquid damage and they can't repair it. He told me that there are no alternative of this issue and I only have a solution that I pay them 26500 Rs. and they will replace it and give me new phone. I am sure that these white line is a part of display issue not the liquid damage. My phone is still in warranty then why I pay money. I purchased it in around 80000 Rs. and now I have to pay 26500 whereas I didn't do anything. It was a phone display fault not mine.

Dear sir, I have a iPhone 5 which is out of warranty.It becomes badly hot while put it on charging or when we talk for a long time, it may be burst on any day.This phone harass me daily and we feel it is not just a phone but it behaves like a bomb.I have a very bad experience.so please resolve this issue as soon as possible.myself is Rohit contact no [protected]

Within 1 year of time i phone 6 stopped working thrice, service centre has given replacement aswell but within 6 monthn again phone stopped working and now they want 24 k to replace the piece which they will give me 3 months guarantee,,,,,, oh seriously so again in 3 months phone will stop working and we need to pay this ongoing payment they cant repair the phone

Disgusting and disappointing

I had purchased iPhone 6 on Oct -2015 . Due to some issue recently it switched off and not working .Visited apple care centre today also to check problem in handset .Apple care rep. Updated that due to moisture it stopped working and now it is not possible to switch on handset .As per them it is scrapped now .. I am regular user of Apple I have iPhone 5 and Apple Watch also and working fine . Recently I purchased iPhone 6 also but with in 11 months facing severe issues in handset ...
Request you to please look in to it and replace it as it is in under warranty.
Regards
Harish Sharma
[protected]

Hey
There ia my iphone 6 goan bend from volume buttons side and it's in warranty so i have to replace this iphone so please help me to came out from this issue.

Hi,

I own a iphone6 and facing issue with ear piece that i cannot hear the voice of received call and ale to hear good when i use headphones. So, I walked in to service center and they ran diagnostics on my phone and resulted "Mic is failed". So, the service center recommended that to go for replacement option as they don't have repair and which would be costing 23k for that.

So, I don't want to invest 23k for the sake of Mic repair and wanted to get an alternative on this. Also, please understand that apple products are very expensive and re-investing on the same product is not advisable and didn't expect this kind of worst support from Apple.
While my future thought is to buy Iphone7 as it out now in few months and don't want to invest at this point.

Meanwhile, I would like to get this repair and use the same phone and plan to buy Iphone7 in next few months. Please advise on this to to get the solution immediately on this to avoid my inconsistent usage.

I would like to deal this case on high priority as i am facing issues on receiving calls and case ID :[protected]

Regards,
Surendra.
[protected].