Apple India Complaints & Reviews

I have purchased new apple iphone 5s on dated 14.06.2016 from " chowdhary collection" pathankot having imei no [protected]. The phone is giving frequent troubles since purchase.The matter has already been brought to the shopkeepeer repeatedly but the problem has not been rectified so far.
The phone set gets hanged repeatedly.

Your company being worldwide is being liked by majority of the people. Keeping your reputation in mind i had purchased the apple i phone. It seems it is manufacturing defect. As the phone is in warranty period, kindly arrange to replace the iphone set. Hoping for the early response

ramesh lal
dy. Gm bsnl pathankot
mob. No [protected]
email: [protected]@gmail.Com

I Pooja Seth bought a Apple IPhone 16 GB from Paragan Stores situated in Gokhale Road, Thane West in the evening of 7-9-2016. On the second day of my purchase i.e. 9-9-2016 i started facing problems with the Touch Id of my phone, in the evening of 9-9-2016 i went back to Paragon Stores Gokhale Road and told them about this problem, the store person - Vipul told me that there is a problem with Touch id and software lag issue is there, he told me to submit the phone to Paragon as they will check with the Thane service center.
Paragon employee Altaf submitted the phone to IPhone Authorised Service center - B2X Service situated in Lake city Mall, Kapurbawdi, Thane West. In the evening of[protected] i got back my phone from Paragon assuring that B2X has upgraded the software and now it is working fine, but immediately the next day i started facing the same problem, Again i submitted my phone back directly to B2X[protected]
I asked for a replacement as this is a new phone which is not working from the first day of the purchase, B2X told me that they will send back to the Bangalore center and will get back to me. From 19 Sep till date i have not got the phone and i am still following on the Apple India toll free number.

As a customer i feel cheated as I should have got the replacement on the day the problem was detected, i feel mentally harassed by a so call best company who manufactures mobile...

My name is Anant Shetty ( +91 - [protected] / +91 - [protected] ) had buy an I Phone 5S worth rs 21000 INR from online shopping website Amazon in December 2015. At the time of purchase there is no terms and condition explain to me.

Even the amazon people has not mention the terms and condition anywhere in there website.

The phone is in 1 year apple warranty. 2 weeks back suddenly the phone starts misbehaving and a small black spot appear in display.

I immediately rush to apple store for replacement as the phone is in warranty, However, they have denied to do so stating i have put pressure on phone.

Please note that i am an average earning guy and taken this phone on loan. I have handled this phone very carefully in this 8 months and not put any pressure on phone.

I have explain the same 1000 times to apple store people and even to John from Singapore apple office but nobody is ready to listen and stick to one point stating they will not replace the phone.

From last 2 weeks they are just mentally harassing us without giving any resolution.

I request you to kindly look into the issue.

I have recently purchased iPhone 6s from an iPhone distributor.. I have some issues in updating apps it is asking about some Apple ID password... I have complained about this to the distributor I have purchased but they are not responding... I have Also call to ur customer care number but they are not responding also... We are also thinking to purchase iPhone 7 but watching the issues in this phone we are having doubt to purchase... I think I have waste my money in purchasing ur Apple phone... As ur customer care are also not responding... Customer care number is for help to customer but I think Apple customer care could not helping their customer...I request u to improve ur customer care and solve my problem as possible as... Thank you

I have purchased this silly iphone 5S in nov'16.It was showing the problem of heating and hanging.So i submit it for replacement in june'16.nd i got the replaced phone in june.again the replaced piece start showing hanging problem nd rear camera was also not working.So again i submit it for replacement on 9 sep .Till now i m living without the phone.I m really fed up of this replacement game.I m so much frustrated that why i purchased this stupid phone by spending 26 thousand. i dont know what will be the lyf of the replaced phone that i will get in next week.it really huts my peace of mind nd really i m mentally disturbed.

I am using this phone from last 10 months and it's still in under warranty. A few days ago, i found a white line on display at bottom side. I didn't know how it came up. After seeing this, I went to Apple Authorized service center in Udaipur. They took my iphone and gave me the service report and told me that they will contact me. After 1 hr, I received a call from their side and customer representative told that it caused due to liquid damage and they can't repair it. He told me that there are no alternative of this issue and I only have a solution that I pay them 26500 Rs. and they will replace it and give me new phone. I am sure that these white line is a part of display issue not the liquid damage. My phone is still in warranty then why I pay money. I purchased it in around 80000 Rs. and now I have to pay 26500 whereas I didn't do anything. It was a phone display fault not mine.

Dear sir, I have a iPhone 5 which is out of warranty.It becomes badly hot while put it on charging or when we talk for a long time, it may be burst on any day.This phone harass me daily and we feel it is not just a phone but it behaves like a bomb.I have a very bad experience.so please resolve this issue as soon as possible.myself is Rohit contact no [protected]

Within 1 year of time i phone 6 stopped working thrice, service centre has given replacement aswell but within 6 monthn again phone stopped working and now they want 24 k to replace the piece which they will give me 3 months guarantee,,,,,, oh seriously so again in 3 months phone will stop working and we need to pay this ongoing payment they cant repair the phone

Disgusting and disappointing

I had purchased iPhone 6 on Oct -2015 . Due to some issue recently it switched off and not working .Visited apple care centre today also to check problem in handset .Apple care rep. Updated that due to moisture it stopped working and now it is not possible to switch on handset .As per them it is scrapped now .. I am regular user of Apple I have iPhone 5 and Apple Watch also and working fine . Recently I purchased iPhone 6 also but with in 11 months facing severe issues in handset ...
Request you to please look in to it and replace it as it is in under warranty.
Regards
Harish Sharma
[protected]

Hey
There ia my iphone 6 goan bend from volume buttons side and it's in warranty so i have to replace this iphone so please help me to came out from this issue.

Hi,

I own a iphone6 and facing issue with ear piece that i cannot hear the voice of received call and ale to hear good when i use headphones. So, I walked in to service center and they ran diagnostics on my phone and resulted "Mic is failed". So, the service center recommended that to go for replacement option as they don't have repair and which would be costing 23k for that.

So, I don't want to invest 23k for the sake of Mic repair and wanted to get an alternative on this. Also, please understand that apple products are very expensive and re-investing on the same product is not advisable and didn't expect this kind of worst support from Apple.
While my future thought is to buy Iphone7 as it out now in few months and don't want to invest at this point.

Meanwhile, I would like to get this repair and use the same phone and plan to buy Iphone7 in next few months. Please advise on this to to get the solution immediately on this to avoid my inconsistent usage.

I would like to deal this case on high priority as i am facing issues on receiving calls and case ID :[protected]

Regards,
Surendra.
[protected].

Hi
I am Arjun from Karnal, Haryana, India.
I have an apple iPhone 6s 64gb which is under warrenty.
I have been trying to get help from your customer support continuously from 3 days but they are just not able to help me indeed harassed me, DISTURBED me Mentally and made me really depressed.
As i use Reliance Jio sim which supports VoLTE, i called apple care enquiring about it. Mr. Pulkit confirmed that apple supports VoLTE with Reliance Jio and gave me a false information that there is some issue with my Iphone update and i need to restore the phone.
I believing him, backedup my phone. As he could not stay on call for hours so i need to call again while restoring.
Then after backup which was taken successfully on 10 September 2016 at 12:35 pm i called apple again for restore process which was answerd by Mr. Vipul, i told him the case number and the whole thing again, he too guided me to restore without confirming the things and made me restore the phone.
I confirmed everythime regarding the data as i could not afford to loose the precious data on my phone.
They all assured me that I won't loose any data and tild me to proceed furthur, now after restore, i was unable to restore the backup to my phone i called again and no one could help me then my call was transferred to a senior executive Mr. Kousmay(I believe)
I told him the whole thing as well and he shared my screen as well and told me to perform steps with the red arrow thing he was using.
I told me to see that my data was backed up on 10th at 12:35 pm and he saw it as well and anyhow due to his negligence he made me delete that backup.
I yesterday after so much of depressioncalled apple to make complaint against these executives regarding misleading information and mental harassment that i am facing because of them which was answered by Mr. Sohail, the senior executive. He told me that he will hear all the call recordings and provide me with the solution by today 9:30 am to which he just called me today after hearing all those calls and just apologised and nothing else.

Sir, For all this mental torture, depression and harassment i had to face and which i am still facing, i request you to take a very serious action against these executives and make them COMPENSATE me for this FALSE, MISLEADING Information which lead to LOSS of all my personal data and information which lead me to a huge depression. Or unfortunately i will have to take some legal action against this matter as they sitting at APPLE cannot do this, cannot mislead customer to such extent that it leads to customers mental harassment. I have all the call conversations recordings with me.

I hope you won't disappoint me and do the needful.
Thanks
Arjun Sehgal
M. [protected]

The screen of my iPhone 5S was damaged in an accident and I got it replaced from Below mentioned Apple Servie Centre

Beyond Computers
SCO 371-372, First Floor
Sector 35 B, Chandigarh
Tele [protected]

I got the repairs done at Chandigarh on 27 Aug 16, since I was on a tour. I have now come to Indore and I find that the touch on screen is not responsive as before. There is a delay in response and one has to press the screen harder for the response.

Although service centre has given my one year written warranty on display, but I can not go back to Chandigarh for the repair/rectification again.

I have paid Rs 7, 450/- for the screen replacement but not satisfied with the repairs, I suspect that he has put some duplicate stuff on my phone.

Please advise what should I do now to repair my phone/avail display warranty given by service centre.

Hoping for an early response.
Thanks
Imtiaz Khan

I am struggling from more than one year with this iphone, from first week onwards i am facing manufacturing defects with this phone. i started facing regular issues from mid last year when it’s charging stopped working, i had to buy new cable for it but that also not worked that time. i visited stored and did some tweaks with it’s connector and worked for few days but again same problem.

Story not ends here, during critical meetings when i used to mute the phone and try to unmute, it’s mute/unmute key not worked many times, i had to face lot of embarrassment in front of my business partners and leaders during conference calls.

I had made lot of complaints to apple customer care and visited india stores many time but all time they did tweaks with phone and returned to me and problems always stands there as it is. below are few cases which i was able to recall, but there were uncounted visits to store which i did for this phone.

Phone : iphone 6 (64gb)
Serial number : c8qp44fkg5mt

Case id:[protected]
Case id:[protected]
Case id:[protected]
Case id:[protected]
Case id:[protected]
Case id:[protected]


I was in london earlier this month and this phone decided to give me full trouble again and stopped it’s charging intermediately again, i had to log complaint with apple and visited store as advised by apple customer care to get the handset replaced. but i got huge embarrassment there, i waited for more than 2 hours and when my turn came, handset was checked but they asked me to surrender for a week to get it replaced but that was not possible to surrender handset to get replacement

I bought iphone 5s grey colour on 17th jan 2016. After using it about 6 months i found a whiteline on lefthand side corner diagonally towards center on its display screen. As apple service center was too far from my home and also i was not facing any difficulty at that time. But after using it one month i faced problem in its touch display. I shown it at apple authorized service center. After checking the phone physically and also opening the phone by unscrewing nuts they asked me to submit the phone at their center for two days. They told me that now there is no sign of physical damge but we will diagnose it and then only we will tell you whether it will be covered under warranty or not. Second day they informed me that some traces of water has been found in display so it will not be covered in warranty. I need to bear rs 19500 and they will exchange my phone. So i get returned back my phone and a service report.
Right now i am using this phone but facing lot of difficulty in its touch. Sometimes it operates automatically and sometimes it is working good. But i am unsatisfied with apple service as i spent rs 25000 and not getting it worth.

Hi,
Kindly help me with the replacement of this iPhone 6-IMEI-[protected].
It's screen is not properly fixed as the phone has bended. I never kept phone in jeans or pant pockets which can lead to bending. I'm seriously facing issues which are not being solved.
My contact no.is [protected] please contact me n let me know its resolution.

Kindly, look into the matter and help me with this issue.

I have submitted my iphone to Apple service center second time in six months they have replaced my iphone with a refurbished phone 2 months back and now i have lot of problems with my iphone and getting lot of issues now they are not repairing my iphone also Apple claims they are providing a premium customer service to their customer i just want to let them they are providing worst service then micromax they at selling a cheaper you guys are just fooling indian customer by selling them refurbished phone.

kamal.[protected]@hotmail.com

I purchased iphone 6s 64gb at croma retailer, bangalore dated 24 august 2016.
I recieved a defective product, due to my personal outing i approached apple telephonic support (Case[protected] and
Was redirected to imagine store (Job id : igm1035051) gopalan mall, bangalore.
Ponam (Telephonic support) assured for a handset replacement for my issue. Nevertheless i was offered the product from imagine store which seemed old. Questioning the same i had a worst experience in my life and was offended to the core. To elaborate on this situation apple’s associates at imagine was rude and reluctant towards my situation.
Kindly take this a high priority request and resolve my concern.

Your Mobile is a very important companion. But I would advise not to buy an iphone bacause of my recent experience with Apple.
It had been only 4 months I was using iphone and one day I saw some strip lines on my device screen and I was not able to see who is calling me etc..
I went to Apple authorised service center and I told them about this but when I asked them to get it repaired, they
told me that they cannot take the device as it has heavy dents and they did not do the initial diagnosis either. But when I insisted and told them
that it might be due to the tampered glass they took it later on.
I had doubts in my mind so I called Apple care and told them about this incident and they opened a case to track this and assigned a resource
to this case. You wont believe that I waited for two weeks to hear back from Apple Care. Initially they told me that I do not need to worry and
they will try to get the device either repaired or replaced.
After one week when I did not get any call from Apple, I tried to call the person that was assigned to my case.
I tried to call her so many times and she did not pick my call. I left many voice messages for her and she did not respont to them even.
Then the next day I called apple care again and told them about this incident. They said that you will be getting a call from the executive
with in one hour but I was very disappointed as I didnot get any call.
I again called her the next day and also dropped so many voice messages but I did not received any call and they I tried apple care again
they assigned the case to another executive and the very next day she said Apple can not do anything for your device and you have to
go to the service center and their decision will be final. I went to the service center and they told me that I can only get the device exchanged.
When I asked about this they said you can get it exchanged in 21000 only which I did not understand as I had bought iphone in 19500 only and they were asking
me to pay a higher price and why would I spend this amount again on Apple after facing a great disappointment from them and why should I not purchase a
phone from other manufacturer then.
I was really amazed as I bought the iphone 5s in 19500 and they were asking me for an amount higher than that. I replied to them, are you gone mad.
Later on when I realized Apple is just wasting my time and they will just streach the case with no output and uncertainity
I took the device back from the service center and get it repaired from a local unautorized center .
You wont believe as it took only 15 minutes to get it repaired and there was only a screen replacement in 2200 only.
I did not understand why din't apple do this as I was willing to pay upto 10000 for it and I had conveyed this to Apple care and the service center as well
I think Apple needs to learn a lot from a local 3rd grade unauthgorized service center.
Why do Apple authorized service center stand there if they are not willing to do a repair that takes only 15 minutes and they ask us to just throw an
under warranty device .It is very disappointing.

Hi,

I would like to raise my concern with the board and senior management of apple about the problem or bug which i am facing with my iphone 4s. I have visited the service center in bangalore, india. It has been more than 3 months that no one from apple is in position to provide my assistance in getting my iphone fixed. I think every one are just robot and speak only one line and have no respect what a customer is claiming about. This has not only created a negative mindset about apple but with the company which is just boosting and has no value or ethics.

I have raised the case[protected] on 11th august'16 and till then i am chasing like hell and spoke to around 10-12 executive giving me assurance for the resolution but people are just ignoring my complain or neither your service center has skilled people to identify my reported problem.

Can i have any one sensible person in apple who can help me in addressing my problem and give me resolution as i am highly frustrated now.

I am attaching the repair form which clearly says note: during observation found that if network fluctuate network is dropping which depends the service coverage of the service provider. This clearly showed the problem but it was ignored at the service end.