Apple India Complaints & Reviews

I brought iphone 5s 3months back ... in india frm a mall.. its charger is damaged ..apple provide 6month warranty for accessories, still they are asking money for a new replacement charger though they clearly accpted its not accidental damage but still they will not change it... its highly inconvinient for me... can't pay 3000... i'' from middle class family hd no ph so saved money from the past 3 years for iphone 5s, now charger is damaged i.e aftr they accptef its not my fault in damaging process still they can't replace, , but why??? cause i'm a small girl and cn't argue with them thats why ??? frst of all i m not small but i cn't argue with people its not in my nature... from where will i arrange 3000? and hw cme a chrger gets damaged wdin 3mnths o[censored]sage??.that too a product of apple??? strange right??😡😏 irony enough ... that means its a manufacturing defect smething might have been wrongly used while making the product, wen i hv 6month warranty why aren't they changing it!??? there are soo much complains regarding apple service centre regarding the same concern i.e authorities are asking money to replace and i guess this will also b neglected but if there are any true officials working out here then place urself in my shoe and see how much 3k can effect one's pocket and situatn.. everybody aren't rich ... this is the address of the customer care in kolkata[protected]Address: Unit No. A 208, City Centre, Salt Lake, Kolkata, 700064.
City: Kolkata, WB
Contact Number:[protected] ... please mail me once the prob is solved

I have prchased an I phone 5 s, lats 3 months back. Now its stop working, its not getting on. When i move to service centre, they told me that there are scracth, we cant do anything just pay rs 12500 to buy a new phone.

what the BS, if we are using a phone tehre will be scarth and bent, that dosent mean the phone is damage, the phone is just 3 months old.

please help me to either fix my phone or replace my phone.

On the month of September, my Iphone6 suddenly stopped responding and went dead by itself. As we don't have an Apple service provider here in my place, i had to travel all the way to Guwahati which is 8 hours far from here.On inquiring in the Macintel Solutions- Apple Sales and Service Guwahati-Shillong Rd, Christian Basti, Guwahati they told me after three days that the phone couldn't be repaired and had to be replaced by depositing more 21, 800 Rupees. After some days i deposited the money 21, 800 for replacement on 20th October 2016. The service provider told me that i will have to collect my phone after 7 days. Today is 9th of November ie. 20 days past and yet no sign of my phone. The service provider had given me dates few days back, according to which i had travelled to Guwahati just for the phone. But now they are still very uncertain about the whereabouts of the phone. This is highly disappointing and very unexpected from Apple service provider. If this is the case, i will have to think thrice before opting for apple products anymore.

I own a MacBook Air early 2015 model. On the 2nd of September everything on the laptop was working perfectly fine till it suddenly did not power on after being kept aside for half an hour. I attempted the SMC reset and the Mac booted once before static appeared on the screen and shut off. I then attempted the PRAM reset which it didn’t respond to. I took it to the B2X service centre, Guindy, Chennai on the 3rd of September and they said it seems to be a problem with the logic board and will be fixed under warranty. I got a call two days later saying they had opened it and found a problem with just the logic board and are replacing it under warranty. After replacement I received another call saying the Mac was ready to be picked up. A day before I was supposed to go pick it up, they called again and said there is a problem with the keyboard because of liquid damage and the keyboard will have to be replaced for 20k. When I went to the service centre again, they opened the laptop which wouldn’t turn on despite being 100% charged unless connected to the charger and wouldn’t respond to the touchpad either. Wasn’t able to log in because he said most keys weren’t working. When I told him the liquid damage could not have been from my side he said it could have occurred at any time at all and is manifesting itself because of the new logic board. I refused to take it back and contacted apple support. After much back and forth and another visit to the service centre, Apple very helpfully parroted that they do not cover liquid damage and will not speculate how it occurred and it will have to be a paid repair. When I did pick up the laptop finally, I got it back with food marks on the front, marks of water droplets on the keyboard and screen and dust all over the screen and completely discharged. When I brought it back home and charged it, the laptop opened to a recovery screen and showed an error code 0xc0000225. I contacted Apple support again and the first person who spoke to me went on to yell at me for not having repaired it when I was told it was a paid repair and for not checking it at the service centre. After demanding to be transferred to a senior, he diverted the call without an apology of any sort. The senior advisor went on to repeat everything saying unless I get the keyboard repaired the laptop will keep malfunctioning. I had to force him to listen to my side of the ordeal after which he said he would investigate the repair video footage of the Mac but had no answer when I asked what if the damage had occurred while it was not being repaired. According to them, the minimum service requirement is a separate area for repair where food and liquid is not allowed but they obviously haven’t seen this service centre which is just one room.

I purchased my iphone 5s in july and since then facing issues . in the previous month i gave it to maple dti at santacruz mumbai three times, for a week and above, and got back my handset with same issues . a brand new phone with less than 6 months o[censored]sage being sent and returned back with no action or software job done and facing same issues of rebooting and various display colours . phone been taken away for a week with no spare phone given even when asked for .
iphone serial number- DX3RV931FRC5

maple dti job no -
1.KHR[protected]
2.KHR[protected]
3.KHR[protected]

Dear sir,

I have purchased iphone 7plus on date 20/10/2016 from i city apple reseller from belgaum district state karnataka on date 21/10/2016 my iphone camera was not working so visited to reseller point, for that he suggested me to visit service center for software updatation.due to my busy schedule and sunday in between i visted on mon 24th of oct 16 at 11am to service center engineer inspected the set and asked me to deposit the set it will take 6 hours to update phone, i requested him to update my phone soon and if possible return me within 2 hours but he denied to do so, no option left to me so agreed to deposit the set and asked for jobsheet, engineer denied to provide jobsheet stating that as per apple guideline they dont provide jobsheet to customer for software updation.i was worried to deposit the set without acknowledgement but no option let to me i deposited the set, i contacted apple callcenter and complain about my concern they assured me they will take care not to worry nothing has been done no response, i visited at 6pm evening to collect the set but it was not yet ready so i waited for 30min more engineer returned set to me at 6:30pm.i was shocked when i received my iphone it was handled so ruff scrathes and marks found on the set.so i informed engineer but he denied and started misbehaving with me i came back next day my iphone was having multiple proplem in it, sound crackling, home button not working properly, it was hanging, etc so revisited to reseller point he clearly denied to help his word was we only take care of sales he is not concerned for any other problems, i requested him lot i told him sir it is only 1 week set and after service it is having multiple problem please help but he denied, so revisited to service center on 27th oct 2016.engineer inspected and found multiple problem in it he asked me to deposit the set it will take 15 days to repair.i have deposited set and contacted apple callcenter as expected same answer they will look into matter.in 1 week of purchase i have suffered lot and had bad experience from apple.after many calls to apple callcenter mails to concerns and visiting many times to reseller point.i have registered complain in consumer forum notice sent to concern people.one thing i realised apple company is no more concerned for valued customer very very rediculious service they providing for any details required contact me on given number,

mob: [protected]

I have given my set for replace because in it some technical issue occur .I had submitted it to apple service centre to date[protected] and today is[protected] .Now they are saying it will take more time because of stock availability. my phone is uner warranty .please solve my problem as soon as possible .i am fed from apple service .
case id number JLUD[protected]
CUSTOMER CODE -C0330215
SERVICE CENTRE -F1 INFO SOLUTIONS AND SERVICES PVT.LTD

I bought an iphone 6 for rs - 62000/ from uniworld cyber hub on 12th april 2015 which has been malfunctioning for quick discharge for last 6 weeks. I took it to the seller and he said it will need a spare battery costing me close to 6000/but they did not have. Now within 18 months of my buying a device at premium has become difficult to manage is a) expensive and b) stupid considering the apple noise which made me buy it. Prior to this my 30k-40k mobiles hae been working 3 years non stop without konking.
Can something be done??

My name: anil sharma
Email id :[protected]@yahoo.com
Date of purchase-12th april 2015

Very bad service. Will bring this issue to consumers forum if you want to avoid any legal issue try to contact me immediately. On [protected]. I was tried to call your TTK road Chennai, Apple service centre. Please get a call details between 11.15 AM to 12.40 pm on November 03, 2016 . The number I was used to reach your service centre was o[protected]. You will get my legal notice from my legal adviser very soon.

Hi .. This is related to my iphone 5s which have battery draining issue, touch id issue and heating issue. Its heat like iron. It is under warranty as well.
I visited to authorised service center in pune that is unicorn service center. They have checked and submitted the mobile and later they were saying we cant resolve issue as this mobile have liquid inside. I asked its never fell on water so if water went inside by calling and sweating then people should not call by iphone.
Apple is fooling us and we should not call without headphone even care guys told me to use earphone.it is worthy to have 22000 bucks mobile and cant call?
Now i dont have any use and i have to through this to dustbin no option as apple care guys are cheating. I asked them to show and send me the proof but theh didnt send me the proof what was actual issue. They simpli asking money for replacment that too 2000₹ so by service they are bluffing and simli looting the people.its rediculous from apple.
Apple care:- unicorn service center aundh pune maharashtra
Iphone 5S
IMEI:- [protected]
- Naseem
[protected] (Pune)

I submitted my iphone 5s to the icare centre in vasant kunj New Delhi on 17 oct 2016.It was in warranty period. I was informed by mail that my module replacement Ref no is G[protected], accordingly, module expected arrival date is[protected].On contacting the icare centre, I was told that they have no info about it and cant help me in any way. Today I recd a mail stating that expected date is[protected]. This way, date is being moved for no reason stated.

Kindly note that I am a senior citizen and purchased this phone with a lot of difficulty, to remain connected with my children in my hour of needs.Also, this is my only mode of connecting to a doctor as i am a heart patient.For no fault of mine, I wil be forced to buy another new phone, as connectivity is v important for me.It is v unfair on the part of the company to harrass me like this.
I request you to kindly speed up the replacement module, otherwise it shows the poor performace of the company

I am very disappointed by the apple as I have purchased an iPhone 5s space grey 32gb which is under warranty from Pune. One day suddenly after putting back a call my phones display went from white to slightly red.
I went to authorised apple service centre "Unicon infosolutions" Pune they have submitted my phone but keep prompting me that you phone has dents but I told them that my phone has never fallen down. It's been six days the concerned person called me and said that we are not able to make it you have to pay 20400 RS to take up the new phone.
This is very ridiculous thing from apple I have never expected such a thing from such a big company.
The service provider has rendered the images and now I have no idea what to do.

Hi,

I have bought an Apple Iphone 6 Plus at Pune India, one month back. It's still in Warranty period.

I have handled the phone with extreme care; however, recently, I observed a bend in the phone body, which makes the screen/display pop out a little.

I visited a nearby Service Center (Unicorn Aundh) and they refuse to even examine my set. Upright they concluded it is a physical damage caused by mishandling/misuse (which is obviously not the case, because I have never dropped the phone or mishandled it). They said they will replace the set and it will cost me 25000 INR.

I am not sure what can be the cause of a physical damage which can make the phone bend, without breaking it (not even a scratch on the display). I also wonder why i should be charged for a replacement under warranty period.

I even called the Customer Care Toll free no. They are not ready to listen to the problem or willing to provide any service for it.

1. Macbook Air Sr.No. C02PR24XG940 was submitted to Maple Service centre at Khar west, Mumbai on 4th Oct’16 on the complaint that the device was performing very slow and power button was getting switched on only after long press. It was informed that it could be due to some software related issue and for that formatting would be required. I had taken the backup and therefore, submitted the mac at the service centre.
2. I got shock of my life when it was communicated by the service centre that they have observed corrosion marks on the motherboard which implies that some liquid has got spilled on the device, and therefore, the replacement/ repair cannot be done under warranty.
3. Very surprisingly and shockingly, the same Mac was submitted to the same service centre on 11th Jul’16 when the device was not powering on. It was informed that there was issue with the mother board which was replaced and the device was handed back to me on 18th Jul’16. I was asked to take the backup and resubmit the device as OS needed to be reinstalled. Therefore, after taking the backup, I resubmitted the device on 22nd Jul and got it back on 28th Jul’16. Incidentally, my one year warranty expired on 25th Jul’16.
4. Taking into account point no.2 & 3, the service centre guy want to tell me that the liquid has entered the device and caused corrosion marks during the period of about two months ( 28th Jul to 30th Sep when the problem occurred). Indeed, very illogical and strange!!!
5. The product is single handedly used by me for official purpose and I totally deny the remarks of service centre regarding any kind of liquid spillage on the device. It is absolutely impossible that any trace of liquid would have gone into your device, that too during this short period of two months.
6. During the time of one year warranty of my mac getting over, I was constantly nagged by the service centre to get the extended warranty done. I feel I have been cheated by your service centre where they have replaced the motherboard with a defective motherboard, since the warranty was getting over and now it is trying to put the blame on the consumer.
7. We, as consumer, never doubt or check any part replaced by your service centre, while taking back the delivery of the device after servicing. In this case too, without slightly doubting the integrity of service centre, I have assumed that corrective action has been taken. But, now with problem of motherboard repeated in a such a short period of 15 months for a global brand like Apple, I have all the reasons to doubt!!!
8. Even in the delivery report of 18th Jul’16, I am noticing it is showing ‘No parts Replaced’ as well as no serial number has been mentioned for the replaced part, if any!!!

I am not going to accept this blame put by the service centre and your intentions of avoiding to service the product under 90 days replacement warranty. The motherboard of my Mac was covered under 90 days replacement warranty on the date of submission i.e. 4th Oct’16 to the Apple service centre. I therefore, demand that My Mac is serviced and returned without further harassment to me.

1 - Technical person at ASP Kanpur informed us that my original battery was not charging because apple is giving china made poor quality battery in Macbook Pro (Retina 13-inch) laptops.
2 - They took more than 20 days to repair.
3 - They did not informed us.
4 - They refused to identify us even after giving proofs & they refused to hand over.
5 - They refused to deliver it at our home address.

One of the best smartphone provider which are the selling the costliest phones apple says that if your phone's color is vanishing even though you are using a protective cover over your phone we don't cover that we don't care if you have purchased it for 60k but we don't cover that it comes under cosmetic defects we don't cover that it is looking like a Chinese cheap phone and I have to use it

Dear sir/madam
Am using jio 4G sim card in my iPhone 6s Plus. I have a problem to make a voice call. My phone showing me the LTE network only but the other phones showing (voLTE). So I want to know why I can't receive voLTE in this phone.
And one more problem in this phone, when I make call via whats app, imo, we chat, skype etc then this phone MIC can't work but for the normal call it's good. Pls give me the both complaints solution. tnx

I have buyed Iphone 5c last year and due some some technical fault after a year i submitted the phone to apple service centre, after 7 days of submission they called me today that they will be replacing it with new phone and asking for full price.
Also now the service centre is asking for 1600 extra to get the phone back as 1600 is there service charge .

My 3months old 12inch macbook got a hairline crack in internal display and there are no signs of any drop or anything. There is not even a single scratch on my macbook. This was a hairline crack and happened on it its own. Many people got this problems with macbook and got it replaced but here in bangalore, service centre refused to replace it. They asked to pay 50, 000 for screen
Why should customer pay if this isnt his fault?
People at apple service centre and ssles person said that they know that its not done by me but they cant help

I bought my above notebook in may'2016 when its price was rs 80900 from reliance digital santacruz mumbai as per the details below. really surprised to know apple has slashed the price of macbook air 13.3 inch mjve2hn/a 4 gb 128 gb due to design defect and it was withdrawn from the market all of a sudden. today reliance digital put up a sale mentioning that price slashed by rs 28651 and the same piece available for rs 52249 (the sales tag of reliance enclosed). when inquired at the apple counter mr iizaz sales person in reliance, we were told that this particular model is withdrawn from the market due to technical issues like slow processor speed & a small ram which was rectified immediately in the next model to 8gb & 256 gb

I am given to understand that in some places the same piece is sold less than 40 k. wonder how a company like apple could do that? what would be the fate of people who bought the piece on apple brand quality?

In view of this, i really lost the confidence in apple mac, and hence request for the refund of money immediately.

With kind regards

Ca ramakrishna laksman
Cell [protected]