Apple India Complaints & Reviews

I had purchased this phone from a authorised seller on 11 th july 2016 within 10 days i had a issue with my battery my battery was draining in 1 hour so i went to ample technologies rt nagar service report they accepted my phone nd took my complaint then i left service centre after 10 mins i get a mail saying that my phone ready for deliver saying unauthorized modification on screen apple display is not genuine so my phone will not be replaced under warrant when my phone was just 10 days old y will i even get a display changed this people cheated me please help me out [protected] i even contacted the
Apple care they are also fooling me my money is just gone above this was my case id when i contacted the apple care please get my phone replaced

I have 3 iphone but each have same problem in software. I saved many contacts by same name. When they call to me then i am unable to find him/her contact number because of his other numbers. Please arrange a call to me by with i will explain my problem in detail and will get proper solution. This problem create after 7 version. This is a big problem to me. It too much irritate to me. So i hope u understand my problem so please solution it

It is very ridiculous for a company like apple to give this kind of support.
I have purchased my apple iphone 6s on march 5th 2016 for around rs 50k.
It is not charging.
I took it to maple, vashi service center.
They were not ready to even diagnose it and were insisting on a replacement and asking me to pay 25k!
After me insisting they said they would keep it for check.
Also, it was found tat my usb lightening cable isn't working also.

Which means the cause is because of the cable.

I speak to apple, they say the service center's decision is final!
And have ask me to request the manager for the repair or replacement without cost.
Am i supposed to plead someone after buying a product of worth 50k?

The next solution provided was to try in other service center.
Why do you have such service centers at the first place?

I also own two macbooks which i think i did a mistake buying after seeing this kind of support.

Very unhappy and frustrated!

Apple case id: [protected]

1. i have iphone 5s which i purchased around 5 month ago. means it is still in in-warranty.
2. the issue is it has stopped charging.
3. while i took to authorized apple service provider in noida, m/s zenica life style pvt ltd, they have refused to repair it.
4. rather apple service provider is forcing to replace it with new same phone with a full payment as of new product.
5. it is very strange & a huge harassment by company like apple that they don't repair phone rather force customers to buy new phone with full payment.
6. i urge apple ceo / management to look into the issue & resolve it.
7. details
A) case id: 5358258
B) job no: nda[protected]
C) service report date: 15th july 2016

To Apple customer service centre I bought mobile in March of this year from starting to till now I'm facing app crashing issue from last 2 months I went 5 times to service centres when I went to service centres they reboot my device and they installed software and give to me back and 2 times I submitted my device in 3 days at service point after 3 days they observed my device n give it to me back then also I'm facing this same issue at finally again on this month 11 I submitted my device in service point they replaced my device n gave me a new device on this month 23 but main problem is the new device also same app crash issue n the device was automatically turned off Apple selling worst n outdated mobiles to customers I'm not satisfied with Apple iPhone I won't support anyone to buy apple products...

I bought an iphone 5s 16gb on 4th of March 2016. on 11th june 2016 the display pannel started featuring a white line passing diagonally from one end to other. i immediately took the phone to an apple authorised service centre. they kept the handset for about an week & then informed me that it is some kind of pressure damage which warranty doesnt covers. the only option they gave me is, I have to pay 19900 & then they will give an exact same handset.
now the physical condition of the handset is as good as new & neither it has ever fallen from my hand nor it has been mishandled. how does it automatically get pressure damage? it is a mfg dispute which they are not accepting. i bought this handset for Rs. 25000 & within 3 months they are again asking me to pay 20000 to get it replaced.

i want free replacement of my handset.

I had purchased my apple iphone 6s on 22 dec 2015 and i've had a very poor experience with the device as well as the customer service support at apple. my imei no is [protected] and my apple care case number is [protected]
I’ve had persistent issues of my phone camera intermittently freezing – wherein the camera goes unresponsive for approximately 10 seconds before it can get into the click mode and by that time the moment is lost. very disappointing!
I had visited the apple service centres in bandra/khar, mumbai multiple times in feb-march and they asked me to reset and restore my phone, which i did thrice, but the problem continued. thereafter i was asked to hand over the phone for a hardware check, and after a week i was told that the hardware had no issue, but the camera issue still continues.
I called up the customer support, wherein i was asked to send in a video of the camera freezing and also a crash log - i did this on 22 june, but got no revert. thereafter i have called apple customer care at least 10 times in the last one month and have spoken to 5-6 different senior customer care members, each one committing to call me back in 2-3 working days, but i never hear back. absolutely pathetic service and i don’t understand the internal processes apple follows – it's shameful!

Hello Sir My Name Is Gulzar singh Products Not Received From 11/10/2015 am all ready pay 2500 rs.plz tell me.mobile 4s white.

My iphone 6 had stopped charging on 30th june, 2016. I visited the pcss authorized service provider and reseller located at 2nd fl, raut industrial estate, mogul lane, mahim, mumbai - 400016 on 1st july, 2016. The manager incharge there is mr. Mayank. I was informed that apple service centre is closed over weekend, and that they shall inform me about the phone by 4th july, 2016, monday. Monday passed by, they did not give me any call to inform about the status of the phone. When i called up on 5th july, was informed that they have kept my phone for testing and that they will let me know the issue by 6th july. Again i did not receive any call from them. When i checked with them, on 6th july, they told me that there is water damage and i will get a paid replacement for rs 24, 500/-.In this entire process, they also lost my sim card which was inside the phone. They kept my cell with them from 1st to 6th july without themselves updating me on the phone status. Technically, any apple authorized service center is supposed to report the issue to the customer in 48 hours and max 72 hours depending on the issue, but they were extremely unprofessional in their approach. Being sure on my side that it could not have been a water damage, i escalated the issue to apple support india. When i informed them about the pcss service center, they looked into the matter and spoke to the service center and checked about the false and misleading report. When spoken to their senior adviser devada bhupeshnath from apple support, i was informed that it was not water damage but charging port issue. I told them them that i have received two contradictory reports - one says water damage and the other says charging port issue. Mr. Devada told me that there was a miscommunication from pcss service center and an action will be taken against them. He also mentioned that if i ask you to go and show some other service center your phone, you will not believe them too. As a result of all this they have refused to replace my phone which happens to be in warranty till 29th november, 2016 - reason being there is physical damage inside the charging port. My phone does not even have a minor scratch nor a dent. And how could i have caused any sort of physical damage inside the charging port? Iphone is an expensive phone and it is the responsibility of the company to provide right customer service and experience to their customers since they pay such a heavy price for their product. Despite of having warranty, we expect some support from them. As a matter of concern and third opinion, i checked my phone with the maple service center and was informed that they will only replace my phone if there is no water found inside the phone and secondly no duplicate parts have been found inside the phone. My phone met both the criteria but now they are telling me that there is physical damage inside the charging port. I have already escalated the issue with apple but i am not at all convinced with their justification of physical damage inside the charging port. Of what use is the extended warranty of such an expensive iphone? Apple support should take this case seriously and provide me with a replacement since i am in warranty and my i have enough proof to justify my claim. My imei no is [protected] and serial no is f6wnn46eg5mq. My apple case id is [protected]

Apple was going to give me a replacement of my already replaced phone for which i had paid rs 14, 500. They kept fooling every 2-3 days that they had ordered for a replacement and i was not given a spare phone also meanwhile or any other model. I want my refund and a new phone back. They did not even gave the same excuse when i told them that i would file a complaint against them.

I have purchased iphone 5s on 7 march 2016. Its toal wadte if money as its not working in just 3.5 motnhs. Serial no... Dx3r5v8mfrc4. Imei [protected]. I have visited f1 info solutions [protected]. They told that may be your phone screen is damaged and it will not cover in the warranty. I have asked that why it will not covered under warranty as there is no physical damage? He said a black spot on screen proves physical damage. I have explained the incident that after 3 months a green light in the left corner of phone and i ignored it with the thought that its just glass reflection. But when i was charging my phone i have seen so e horizontal lines on screen. I have removed the charger now it was ok. On the very next day half screen blank. Sometime it was working properly. I have continued to use after some time lines then blank screen then screen wuth spot i have visted service centre they suggested that it will be chargeable repair. Worst experience never suggest any iphone to my relatives and friends.

Apple india, i have tried contacting many people for my idea on starting an apple authorised store in chennai poonamallee, but no person from apple is responding us. Here people suffer to travel so long to go to service center and i was requesting them to provide me contact number to whom can i talk to open authorized service center but apple has not responded to me. My contact number is [protected]. Please try to help me out to contact apple and get authorization

I purchased the device in first week of may... Due that device was already having some faults though even i never complained to any of the service centr but finally the device screen gone all black an when i visited the service center they did not attended me well (F1 solutions, ludhiana, kocher market) they are saying that the device is presurely damaged n in due of my notice i have not harmed the device in any case the camera issue was there, the hardware was not prforming well, network issues were there with the device, then auto shut down problem was their an finally the screen liquid automatically started flowing down n that all was happening itself my office mates have even notoiced it... Now i simply requested to the service center to replace my device and to refund my money n they are charging me 12000... From where should i get the money???... Should i attent any crime or what???... I requested them many a time even the apple complaint call center people didn't helped me at all... I had a word with ms. Mayuri n my set is with the service center n they even not taking any initiative to give meww a feedback or to track me... Please help me i cant bear a loss as i have not done anything... I have already spent 28000 two months back i dont have mony... N now after feeling all this harassment i only want a replacement not any repair or something better they refund my money... Please help me

I bought iphone in may 2015 from amazon (i have original invoice). it worked fine for 1 year 2 months. for last 2 weeks, i am not able to make/receive call. sim gets detected intermittently. even if it gets detected, i am not able to make/receive call.

I took it to apple service center. they tried to reset network settings and also restored ios in my phone. but still after this, phone is not detecting sim.

Now apple india is not ready to repair this phone and asking for rs. 24400 for replacing this phone.

Please note there is no liquid or nay kind of damage. (same is confirmed by apple service center).

I understand that phone is out of warranty, but as consumers, do we expect this kind of quality from apple? even chinese phone works for this long. what are we paying a premium price for if apple will have such hardware manufacturing issues? why a customer should be penalised for apple's mistake?

Putting this complaint here with the expectation of getting some resolution from apple end

My apple 5S is not working properly
Model MF352HN/A
Serial DX5QW31CCFRC4
I m e I [protected]
The sound system not working properly
The person in other hand not hearing
Display not found some times
The range signal also varing
I am not able to hear the sound of the opposit side speech

Case no:[protected].

This comes to you from an unfortunate customer who happened to purchase an apple 5c mobile on 20th august 2015, vied invoice number b-21502 of alif communication, shanmugam road, ernakulam.

For the last 2 months the handset used hang frequently and i considered it as a common problem. but on 10th july, the set became dead, all on a sudden.

Today on 13th leaving my busy schedule, i called on your authorized service center, f1 info solutions & services pvt ltd, muttathil lane, kadavathara, cochin for a service of the handset.

Though the handset was in power off condition, they could not do anything due to "find my iphone was active condition".

I rang up your customer support team at 12.28 pm and requested assistance to sort out the issue, so that the service center people may rectify the issue. the customer service executive asked a lot of questions and forwarded a link to my current e mail id for uploading the copy of the purchase invoice. i informed him that i am waiting in the service point and he assured to take immediate step at once he receive the invoice copy.

Nothing happened till 1.09 pm, and again i contacted the cell for getting the offered service, i. e, "finding my iphone off". this time a most respectable madam picked up the call and again repeated the same question and put me on hold for about 10 minutes. after she informed me that a long procedure has to be taken care of to put it off, which will be take at least 5 business days.

Now i have the following questions to you.

1. was the first cc executive bluffing me by assuring to take immediate action?

2. or the 2nd cc executive bluffing me as my warranty period will be over by 19th august 2016.

3. do you have such a long procedure to change a mode and save the valuable time of a customer, who trusted your brand and spent rs.22, 000/- for a serious purpose?

My phone is dead during the said period and i can't receive any calls or call anyone using the device.

I have left the phone at the service center as it is of no use for me now..

I would like to hear your version on my grievance.

I have bought a new apple Macbook Pro on 30th May 2016. Today its not turning on at service centers executive is saying u need to submit the same as we need to order a part for replacement.
What is the quality that apple is peoviding that needs replacement within one month. Also the way service center people behave is rediculous.not accepatable from Apple as a brand.

Dear sir
I anmol ghera gone to ur service centre at delhi subash nagar pacific mall.
They have diagnosed my phone charger and submit my charger.
And when i told him why r u submitting my charger they said we have to diagnose your phone. But i said uh have already done as my charger is having problem. But they said no sir we want 2-5 days for only diagnose ur charger.
And when i told him where it is written in apple rules. He said there are no rules. And he talk to me very rudely. If you recruit these type of people then you apple name will be in mud > and in piece of crap.
He is the manager there. When manager said there r no rules. This is very shame for apple firm.
I will also give this copy of complaint to higher officials of apple firm.

Ive oreder a apple iphone 5s back cover mirror metallic back cover case gold .
Order id : SO2185474.
Order date : 4th july 2016
Company VAT TIN: [protected]
Tax Invoice No.: POT 1494149
Invoice date: 4/7/2016

Sir,
This is for your information that as above detail I got the back cover .But it is not new .It have heavy scratch on all the side of cover. It looks as old not new .

I purchased a mac book air in nov 2014 and since then there is a problem in it.
It gets shut down on its own any time and do not get start.
After trying for a day or two suddenly it starts up. i have contacted the customer care and store many many times.
What to do. service center ppl also dont no - they have replaced the battery, motherboard screen twice.
Its still in warranty.

Please help....