Croma Complaints & Reviews

A day before and a noon after a memorable evening with India’s leading change activist, Anna Hazare ji; we came in touch with a bunch of after-sales professionals, who remind us that corruption and decadence, is not just in the governance of our country.



It is a strong malignant virus, which is prevalent in corporates and businesses as well. It needs to be dealt with great strength and resolute willingness....

I have placed my order no SLE[protected]Canon IP1188) printer from www.croma.com and it got delivered but it does not have single cartridge in it. It should contain on black cartridge with in its box. Box clearly says about cartridge in its content. Everywhere else it is coming along with this. I do not know why it was missing in my box.

I was continuously follwing up this Croma support team from last 2 month but they are not able to solve the issue and every time they say that give us 48hrs time and we will resolve that. Even long back one agent said to me over email that "we are arranging the same from the manufacturers and and shall ensure the same is resolved at the earliest." But I dnnt know what they did after that and where is my complete product. I clearly mentioned to them that I want my full refund back if it is resolved soon. The product is useless to me and I want to return this asap.

Product purchased with invoice[SLF02a[protected]] has a service request raised Sr[protected] with no response after the service people picking up the faulty working piece from my home. Please do the needful in resolving on the same.

Vamsy Karthik B
[protected]

Hi,
Bought one Croma CRT TV with 1+2(Years Extended warranty). in Nov 2012.
Now in June My tv had problem in display.
Longed a services request. Comlian no is: 86712.
I was comminicated that within 24 hr engineer will visit.
But engineer did not visit even after 5 days. When I called many times then only the engineer visited and
without giving any solution the engineer went back.
He assured that within 4 days he will come back and repair the TV.
But after 15 days as well there was no response.
Finally I called your online executive they suggested to visit the store.
I went to CROMA Pimpri branch on 02nd July 2013.
The store manager SANDEEP behaved very rudely and conveyed following:
1. "I'm only manager and not the owner so I can't commit anything"
2. "All the staffs are working under me hence they will only do what I say."
3. "You don't have any option other than waiting till Tuesday"

They have anti-social person to handle the frustated customer.

Be careful while dealing with CROMA.

I have purchased Washing Machine Model NO AW2071 from CROMA c Center one in Vashi BY paying full amount on the Spot by credit card on 10/4/2013. After operating up to 23/6/2013 Machine`s Spine motor stopped working.
I had complained about the same to the company on [protected].After lot of persuasion their representative ( Swati) gave me Mechanic `s cell no then I called him his first reply was he has not received any complained but he will call me & finally he visited my place on 29/5/2013 & tolled me that spine motor is to be replaced & will be replaced within a weeks time
He also gave me the cell no of (Mr Anand) the person who looks after the arrangement of spare parts. I called him on 1/3/2013 & he tolled me that it will arrive up to Friday 5/6/2013. On 4/6/2013 I tried to contact me him but he kept his cell off & or he not lifting call.
Latter on I tried to call on 6/6/2013 at company`s free toll no i.e.[protected], their representative ( Pooja ) told me it is under extended warranty service hence I must call to [protected] Iatter on I received SMS mentioning complaint no mum 250613fs00017 & to Call to [protected] I called them also Their representative tolled me that since Machine purchased on 10/4/2013 it comes under machine warranty . I have been misguided Hence I should talk to Their free toll no[protected].
I called them on 8/6/2013 & tolled all story to ( Pooja) She tolled me tat their Mechanic will call me up to 5 Pm on the same date. But no body gave the call OR came for my rescue.
I called them again on[protected] on 9/6/2013 their representative ( Diwya ) again tolled me their mechanic will call me. But after lot of persuasion she transferred to Their Supervisor (Dharmeshwaran) again he promised that their mechanic will call me. Without any commitment to repair of machine.
I have all call recording & SMS stored in my cell

This is regarding my new Refrigerator and Air Cooler that I had purchased from the Croma store in Phoenix Mall in the month of May. The Croma Refrigerator has its gasket not proper which is why hot air seeps in and water droplets form inside the Fridge. The Air Cooler also started malfunctioning. After several complaints two service guys came to fix but unfortunately could not. The Fridge still has the same problem and it was discovered that the motor inside the Air Cooler is not working. This was also informed to the Manager of the servicing Dept.
It has been 2 months since then but no one has still turned up. They call and say that they do not have spare parts. I am suffering and regretting every moment. Kindly help me.!!

I have purchase micromax canvas HD A116 from croma store ,ramchock ghod dod road surat on 30/06/2013 on 1/7/2013 i face problem of restarting & even not strat the phone i have return the product on 2/7/2013 they told me taht with in 2 day the new product will be given to me but till now i dont get the new product ,
though they cll me on 5/7/2013 @ 6 -30 pm & told u come to store & pick the new phone but when i reached the store they reply me that the product was out of stock ,this is very rubbish of them they first call then dont give the product to customer
then i tried to contact to customer care executive he /she reply me thrives the store executive contact me & give me the new phone but still when i am writing the massage they dont contact me till 7/7/2013 12 pm

his is to inform you that I have lot of issue with my laptop (Toshiba Satellite) which i purchased two years back from Croma store, JP Nagar, Bangalore.This laptop under extended Warranty. I am continuously getting lot of issue with this laptop and it is effecting my company and personal day to activities

This has been repaired three times and now the laptop DVD drive is not working. I don't like to continue with this laptop. I request you to help me to resolve my problems as soon as possible.

Please find the below details for your kind consideration

Brand - Toshiba 15310
Product code :166554
Invoice No: SLF02A[protected]

Dear Sir,
I planned to purchase a mobile from the CROMA STORE at Mumbai Airport, terminal 1B.
Details are as follows:
Txn no :[protected] / Amount Rs 3724
Txn no :[protected] / Amount Rs 3724
Txn no :[protected] / Amount Rs 3724

My card was swiped 3 times and on prompt from the salesman 1 entered my ATM pin no 3 times.
On all the 3 occasions i was told that my card has not been accepted.
I was returning to India after an interval of about 2.5 month so i thought, may be there is some problem and walked away.
Since then i have been using my card without any problems.
Upon reaching home the registered mobile( carried by my wife when i am away) shows three deductions.

I request the Tata Operated Croma store to arrange to refund my money and punish the fraudulent salesperson.
That will save me from going to consumer court.
It's a straightforward case of cheating.

As we cheated at your chandigarh outlet we bought a product by invoice no SLF02A[protected] dt22.06.13 the same product is sold at h.p [protected]@31000/- & we paid 32990/-we purchased this product in tata's brand outlet as faith for genuine dealings but we are shocked for this type of malpractices is done here .pl take your product back or refund my payment thanks

HI,
I am senthil anand,I bought samsung RR1915CCASA Refrigerator at 27/05/2013 6.28PM on Croma retail outlet in koramangala shop.My invoice number is SLF02A[protected] and the product got delivered at 28/05/2013,at the time delivery i found the door tray is missing and i asked to the delivery person and he told me to raise the service request to customer care.I did the same and my service request number is SR[protected].After one week one samsung person visit my house and note it down the missed part details then left.Everyday i follow up the request to croma customer care they ask me to visit croma retail outlet, then i went to outlet almost 3 times,but still this issue is pending no one give me the proper status and all are blaming to others.so kindly look at this issue adn do the needful asap.

Regards,
P.K.SenthilAnand.
[protected]

I purchased a refrigerator on 15th June 2012, from croma Aurangabad Retail store.
Since last almost 3-4 months i am taking follow up to croma. In my refrigerator, moisture is arising & resulting into vegetables into wastage.

the engineers have visited 5-6 times and every time they are just checking the temperature of refrigerator & stating that the refrigerator is ok in condition.
Either the engineer is unable to find out the technical issue or they are just killing the time to cross the warranty period.

I have spoken to Croma Aurangabad retails shop from where i have purchased the goods, they have simply raised the hands not to repair it.


request you to please assist how to go ahed legally.

Regards,

Uday Patil

Hi All,

I purchased LG A/C thorugh cromaretail.com for my brother who stayed in kalpakkam near chennai. It verifed kalpakkam pincode and allow me place the order. After that I didnt get any update from them. After one week we called to customer care to know the status of the order. They simply told that it was out of their service area. They simply cancel the order with out our confirmation. So I purchased from store near in kalpakkam.

Now issue is I still not get the refund for that. I repeatedly called Helpdesk they updated that they need to receive confirmationation from warehouse in chennai to refund my amount. I called everyday they provide the same answer. Even I spoke to their superviser, but result is same. I still not understood why they hold my refund. Ware house is belongs to croma, so they can simply confirm this by a call. I dont know hwy they delayed. They expected me to contact warehouse to get my refund back?

I want to file complaint in consumer court. Please some body assist me on this.

I have had one of the worst service experience from Croma store and their helpline both:
1- I had given a fan for repair at Croma Juhu store vide gate pass #1522 on 30/05/2013 and they were to get back with the quotation within 24 hours but no response yet
2- On calling their customer support on 09/06/2013, I had the same answer that the store will call me within 24 hours, but no response
3- On writing an email, same answer but no callback from the store yet
4- On calling their registered office number[protected], their telephone operator once picked up and told me to contact the helpline. When I told him that I'm not getting any help there, he simply disconnected the phone. This happened 5 times in a row.

My contact number is mentioned in the gate pass and also in the complaint email that I have sent to their support mail address

I own a Sony Vaio Laptop E series, had purchased a extended warranty from Croma and since the past 2 years I repeatedly have issues cropping up some leading from one to another. Let me list them down to you:

> Blue Data dump error
> Machine Heating up
> Track-pad Issue
> USB slot Issue
> Internet browsing does not function (I can connect to internet but cannot browse anything)
> Battery draining out after submitting my laptop to the service center
> Windows File not working
> CD drive - does not read the CD

Purchased TATA - CROMA AC -1.5 T, 5 Star with stabilizer on 26th May- Sunday. They commit that AC will get delivered and installed in 48 Hours- by Tuesday 28th May, but no one called for AC and I called CROMA central number (no store numbers available) on Wednesday 29th and they said will revert back with the information and get it installed by Wednesday 29th evening.
Now today is 1st June -Saturday, I am calling them everyday to get the AC installed and no body ever called till date for anything.

Now they are telling AC will only get installed earliest by Sunday only!!! (after 7days of purchase).

Please register my complaint as I have wasted a lot of time and effort with these guys and now want to return AC and really frustrated.
CROMA is a TATA enterprise and I am surprised with there this kind of irresponsible behavior.

Talked to Floor Manager - Arvind, Dermeshver- Supervisor, Rahul and Harshvardhan in service and Installation - No one is taking any responsibility to get it installed. Please help to resolve
Thanks -- Arpit Mudgal

I have purchsed lg tv 119 cm on[protected] and paid 72000 in cash. The sales person has told me that the delivery will be done as the cheque get clear (that is as the amount get credited from ur account) or next 4 days or till Thursday which one is early as I requested him to do on urgent basis....and cheque got clear on 28.5.13 and next day when when I visited the store the manager is telling me that they haven't received the amount.....now my concern is tht where is my money gone.......n my complaint is that after cheque clearance the delivery should be done next day tht is on weansday. ....but the manager frm r city mall ghatkopar telling me that it will get deliver on Friday and installation will be after 2 days. ......

Dear all

it was shock for me to know that there was no service from croma after sales,
i bought an AC of croma brand and after delivery they were suppose to send there person for installation but no 1 turned up after several call to the help line,
they just assured that they will send some 1 tom. but tom never came back, we tried reaching manager of croma in malad where we bought the AC,

MR TEJAS WAS VERY RUDE AND HE TOLD ME TO CALL ON TOLL FREE NUM, WHERE I TRIED MANY TIMES, WHICH I EXPLAINED HIM THEN, I TOLD HIM THAT I WILL COMPLAINT ABT THIS INCIDENT, ON RETURN HE SAID JAA JISKO COMPLAIN KERNA HAI KER I AM NOT SCARED,

THIS IS WHAT WE GET FROM THE BRAND OF TATA , I AM VERY MUCH SHOCK TO SEE THIS.

PLEASE LOOK INTO THIS MY NEXT STEP WILL BE MORE MAILS ..

I purchased a split AC of CROMA in April 2012. It got faulty in May 2013.I have an extended warranty for two years and I booked a complaint on May 20 and again on May 22. Eight days over, still it is to be fixed. Whereas they say, it will be attended within 48 hours. It is happening in Delhi when heat is 46 degree. SO PLS DON'T BUY ANY CROMA ANYMORE.

Dear Sir/Madam,

I had ordered a microwave online from CROMA store on 8/4/13 and received a dented product. On sending back i received a fresh microwave but this time without the Starter smartkit & recipe book. The delivery guy told it will be sent by mulund croma branch as you reside in bhandup.
On not receiving the kit i called croma customer support twice and both times i was told it will be delivered to you in 24 hrs.
Its been so many days no one has even bothered to send it. I have mailed thrice at customer support but no action has been taken.
Very disguisting service by Croma. This is the last thing one could expect from a croma store.

My order no: 52548
Product: Samsung Microwave 20L grill.


Regards,

Pramit Ganatra
[protected]