Croma Complaints & Reviews

My samsung lcd tv is covered under the extended warranty scheme. The lcd panel was giving problems and the samsung technician adviced replacement of the panel. I registered a claim with the croma extended warranty almost 2 months back now. The complaint no is 62266. Despite numerous calls and visits the claim is still not settled. Each time I call the customer care number I am assured that the complaint will be resolved within 2 days and...

Hello,

Bought a Murphy Richards Microwave from Croma in Nov 2012. The very first day I made microwave popcorn and started seeing flames coming out of the microwave. Called Croma, they said contact Morphy directly (BTW had taken 2 years extended warranty in addition to regular 2 years warranty that comes with this microwave). Calling Morphy Richards a couple of times, they sent one person to take a look at this. He came and...

I bought a Panasonic Microwave on 31st december 2012 from Croma Sion branch on my Citibank credit card.
Exchanged old Microwave for Rs 300 and bought extended warranty for 2 years for Rs 419.
The microwave was dead on arrival and the demo engineer declared that when he came after 2 days of purchase. I had to chase the store for that too.
Have been complaining over the last 14 days, to call centre to sion store, they...

I have Purchased LCD from centre Square mall, baroda on 8/1/13. I have clearly informed before purchasing that my basic requirement is USB movie playback. Marketing executive informed me all format will be supported for USB movie play on one of LCS of Panasonic. Now when i install and started only mpeg format is supported not even basic format is supported. Why Marketing executive missell the product even though i informed my basic requirement?...

I had bought a godrej washing machine from croma on 24/10/12 from ghatkopar croma.(r.city mall) On that day, there was an offer running in the store and I was supposed to receive dinner worth 1990 along with the washing machine. I have been following up since then but no response.croma is blaming godrej since then and we havent recd our dinner. Didn't know what to do next and hence posting this complaint.
[protected]@gmail.com...

Hi,

I have ordered "Buffalo HDD 500GB USB 2.0" from cromaretail.com website on December 12th with reference number SLE00127964. The product got delivered after 15th December. I have opened the product and found that product is defective/faulty. I have called customer care immediately and they have informed that a pickup will arranged for the product. In between 17th to 23rd December I have called them 5 times asking...

Hi,

I have purchased a Dlink 3G WiFi Router on 8th Sep 2012 from Chroma Store situated at Mulund, Mumbai.

The router stopped functioning from 6th Oct 2012. The product has been given to Chroma Store (same as above) for servicing on 12th Oct 2012

Till 9th November I have not received any response on the same, so I have given a call to customer support on[protected] to register a complaint. The...

I have purchased the product vide Bill No SLF02A[protected] on 14/11/2012 with the instruction of delivery on 18/11/2012. but it was delivered on 20/11/2012 due to situation beyond control. on that issue i don't have any issue. But the product which i have received was intact but the sony coupon which are to be received with the product of the box haven't received. the pack was intact on the box but the coupon were not there in...

Hi Friends, Please be cautious while shopping on Croma online store. They charge the money from your card and do not provide you the order number. On calling the customer center they keep you giving lame excuses. I am facing this issue. Even after 48 hrs of placing request on their website still waiting for the confirmation email and the order number....

I purchased a Whirlpool Refrigerator FF360L IC375FCGB4 vide invoice No. SLF02A[protected] on[protected]
1) Refrigerator delivered was unprofessionally packed & is damaged which I only came to know when Demo & installation was done on[protected] by Engineer from Whirlpool
2) Delivery by Croma was done in very unprofessional way-No one called before coming to my place, being festive season no one was at my home...

Harassment now has a new word "CROMA"

I have not yet received the delivery of my products even after booking on November 15. I was assured of delivery in 3-4 days, later when i visited the store they told me due to bandhs etc, products will be delivered by Nov-22. Yesterday I locked a call on customer care, now they say that all the products are in Back Order stage, where as i was informed that only my Panasonic...

I have purchase lg t.V. 12/11/2010 amt. 14600/- With 2yrs extended warranty amt. 1800/- In croma shop, sion koliwada.
After 6-8 month t.V. Remote access problem, after reg. Complaint nobody proper response then after 4-5days engi. Will came & check that time he was remove accessing panel & told to my parents & me on phone same problem showing many t.V.'s that was I have change your panel after receiving that part,...

Croma online is a disaster. They accept orders for products which they do not have. Placed order for a Galaxy HDTV adapter on 17th November. The order was placed, while they do not have the product. Now have called up customer support thrice - said first time cancellation confirmation would be sent in half an hour - does not happen - keep on calling, rattle out full details each time - finally they say write to customer support - they should...

I have purchased a croma microwave on full payment from croma store at Mulund, Mumbai on[protected] per invoice no.SLF02A[protected]. The store people assured a confirmed product home delivery on[protected]. Follow up with their customer support around 3.30 PM (since no response from the company till then) assured that the product will be delivered on 16th itself within the next two hours which not happened. Regular follow up with the customer...

- I booked an washing machine on 11Oct2012.
- I was promised delivery on 13Oct2012 betn 12-5pm, waited whole day like fool, took work off for delivery, reniuned my Diwali and my days salary, could not visit my relatives also.
- Again i was promised next day on 14Oct, waited whole again like fool, no delivery and not communication from Croma end, untill i followed up..
- finally after several calls/escalation, i was promosed...

I have purchased a Sony LED TV from Croma on 12-Nov-2012. When I was purchasing i was told that the TV will be installed very next day.
The next day they delivered the TV but none of the Gift items that they offered. Also, Sony technician is also not came for installation. So I tried to make a call to the Croma Koramangala by dialing the number present on the top of the bill. But this call redirected to Croma customer care center after...

Purchsed Kindle from Croma((Ref. No. SLE[protected] dated Oct 15, 2012)….Despite blabbering about kindle’s availability at their local stores, they don’t have it at any of the 2 stores in Chandigarh, so had to buy online, took them more than a week to send it to me, and I had to fight with Bluedart 3 times before finally i got hold of my kindle. The customer service is weak….infact the girl I talked with didn’t have any idea what...

I bought the croma split ac 3*CRC0698 invoice no SLF02A[protected]
on 17/02/2012 in croma,crown interior mall in Faridabad.From the 1st day of installation
there is absolutely no cooling,so after complain croma technician said all r fine,but remains no cooling.
Again complaint then they told me ,there is no gas, after fifteen days they fill the gas,then for 15 days
It was fine. again no cool, again complaint,ur...

i booked an apple online at Croma. After a lot of follow up they said the item is not in stock and will refund my money. They are still not doing it, and holding on to my 65K illegally....

lousy services are being provided....and unfair trade practices/fooling customer in the name of tata( reliable brand ).......a magazine was been published by croma in a weekly newspaper that showed a speaker from intex with it,s components , also mentioned below the image. i purchased a intex speaker which was not provided with the remote, been mentioned in the add and on the box of the product....after my complaining to customer services...