Croma Complaints & Reviews

I purchased the samsung refrigerator Ref FF253L RT26FARZASP, bearing Chroma Invoice No. SLF02A[protected] from Jaya Nagar Chroma Retail.

The delivery people were rude in their language & the Refrigerator is having 3 dents in it. When i spoke to Manager of Chroma (Woodys Jayanagar), he is giving me vague options of waiting 8 days for an exchange or selecting another model of higher price range.

This seeks attention for a consumer complaint & if not resolved a legal case.

Please Advise !

I purchased an Apple i-pad Retina (32GB) from Tata Croma on 1st June 2013. There was a 5% cash back option if purchased using SBI Credit Card within 45 days. 5% of the credit card payment of 35400 is Rs 1770. Till 18th August there was no refund and so a complaint was lodged with Tata Croma's Customer Care on 18th August. The Complaint No was SR[protected]. Inspite of having called them 4 times since then, there has been no remediatory action other than polite excuses. On enquiring with friends it turned out this is a common practice. About time such malpractices are brought out and made public.

I had made payment of Rs 1999 against purchase of Targus rolling laptop case 40c on 27th July 2013. Despite of making the payment i have still not received the product still. Even raising concern with customer care (SR[protected]) i have not received any feedback nor received call from store for product delivery. I would request the concern person to look into this issue seriously since last one one month i am awaiting for the product delivery.

Hi, I had given my music system Denon AVR 390 receiver for service two months ago and called repeatedly to get some reasons. This was through you croma extended warranty team. Finally today 23/08/2013 they gave me a call saying it is ready. They checked with two speakers in all channels changing wires and in all channels the volume was less. I was convinced as they said it is repaired. I went home and checked the system on all my five speakers. It has very low sound as it sounded there and subwoofer could not be tested as they did not have any equipment to check preout. Now even in volume level 1 the sub woofer blasts in full volume and all remaining channels are very low. The problem is not at all rectified and I need to take the big receiver and run to service centre. I felt the other retailers are far better to change things at home during warranty. At least the big items like TV, music system and fridge. This is very irritating. Please get my receiver working and my warranty is still there till June 2014. Do not call people without repairing and waste out time saying it is checked. Having two months of time nothing is repaired then why did you take my system for repair?? my invoice number SLF02A[protected] dated 26/06/2011. Please correct the system ASAP or I would write a blog against my experience with Croma. Thanks, Bharath

Ordered for Micromax Canvas4. Website showed Mobile was in-stock with delivery of 7 days. Later multiple calls were made to confirm on delivery. Croma executives sometime stated Mobile was instock & on other occasions stated out of stock. Got frustrated & cancelled the order. Had to make multiple calls to cancel the order & get confirmations. Was a horrible experience. Order Cancelled 1st time SR[protected] 3th Aug Order...

Dear Croma Team, Well I should say CROMA PEOPLE ARE CHEATERS.... BIG PROMISES AND FAKE WORDS-This is what my experience of last three days says...... I am DAM SURE you people will not reply to this mail and the destination of this mail will also be in TRASH. I am sure all my complaints are recorded in your customer care systems but still to knock your short memory I am re-writing it I have baught a TAB from Croma Store Mumbai-Airport Model No. CRXT1131 oe n 19.08.13 , on the same day i found it was defective which your service centre confirmed at Indore. I am resident of Indore, MP. Your people claimed that if peice is defective it will be replaced. On reaching home, I found it defective. I went to service centre in Indore. ti Now my problem is to replace defective TAB but you doesn't have any store at MP Indore , my request you to send correct TAB to my residence address to replace defective. Tarun Narula [protected]

Sir,
I have purchased prepaid Vodafone #G Data card K3772 with Stick,submitted required documents with it.
on dated 07.08.2013.
Till date my Sim card doesn't Activate.as well as No any information from CROMA STORE .I am tired to contact Helpline Vodafone & CROMA helpline but no any response.

My Inv..No.is.SLFO2A[protected] dated 07.08.2013.Time.6 ;29pm
So please look into this matter seriously.

Your Customer

m.s.jagtap

I BOUGHT A PORTABLE AC, WITH 1 YEAR EXTENDED WARRANTY, FROM CROMA, CHENNAI, IN FEBRUARY 2013. AFTER A FEW DAYS O[censored]SING IT, I FOUND THAT IT WAS FAULTY. COMPLAINTS WERE MADE TO THE CROMA CUSTOMER SERVICE AS FOLLOWS :

1. CHN210413FS00004 ON 21.04.2013
2. CHN030513FS00003 ON 03.05.2013
3. CHN190513FS00008 ON 19.05.2013
4. CHN220713FS00003 ON 22.06.2013 & 01.08.2013

EVERY TIME I COMPLAINED, A NEW PERSON CAME FOR SERVICE AND THE PROBLEM HAD TO BE EXPLAINED EVERY TIME. EACH PERSON GAVE THEIR OWN OPINION, PROMISING TO TAKE A LOOK AT IT AND CLOSING THE COMPLAINT CASE A FEW DAYS LATER, SAYING THAT THE SERVICE HAS BEEN COMPLETED WITHOUT TAKING ANY ACTION AND SOLVING THE PROBLEM. I HAVE REPEATEDLY REPORTED TO THE LOCAL SERVICE MANAGER, MR. LAKSHMANAN, WHO PROMISED TO SOLVE THE ISSUE OR REPLACE THE PRODUCT WITHIN 2 DAYS EVERY TIME I TALK TO HIM. THIS HAS BEEN HAPPENING FROM FEBRUARY 2013. I HAVE NOT BEEN ABLE TO USE THIS PRODUCT FROM THE TIME OF PURCHASE. I GOT THIS PORTABLE PRODUCT FROM MY OLD PARENTS WHO ARE SUFFERING FROM ASTHMA WHO REQUIRE HUMIDITY CONTROL IN THEIR ROOM. THEY HAVE GOT FRUSTRATED AND INSPITE OF THEIR ILL-HEALTH, THEY HAVE DIRECTLY GONE TO THE LOCAL CROMA SERVICE CENTER & HAVE COMPLAINED. I KINDLY REQUEST THE PROVIDER / MANUFACTURER TO EITHER REPLACE IT WITH ONE WORKING PROPERLY OR TAKE IT BACK & GIVE MY MONEY BACK.

I purchased a Samsung LED T V on 3-8-2013 from AUNDH. T V was sincerely delivered on 4-8-2013 . Eventhough it was told at the time of purchase that T V will be installed in 2 days,4 days have passed but the T V was not installed.Contact made to call center resulted in no useful purpose as they only say it will be done tomorrow.I donot when that tomorrow will come.Very sad experience with Croma. Either there is a problem at Croma or at Samsung. My complaint no is BOW040813ID00338.I hope somebody at appropriate level will see this message take corrective action to keep up their name.
S.Padmanabhan

Hi All,
Beware of buying products from Croma.
Because after selling products it is totally fail to provide any type of service.
Its all type of employees are only hunger to sell the product and their after they behave like a Loafer person.
They will try their best to threaten if you go near them.
Wheather it is store manager or any very big personality of Croma all will behave like a handicaped person.
Some of them will enjoy your problems.
And will say "Do what you want.. but our staff will do only what I'll say"

So as per my around last 3 years of experience Croma has an intentional pathetic service after selling the product.
So that customer will not insist for any service and they will have less no of service request and then finally they will telecast "Hey we(Croma) are no one in getting less no of service request" Obviousley if one will not provide any service then they will not have service request further.

You can see the no of complains full related to service and replacements after sell.

Stricktly Beware!!!

You can see I'm being punished from last two consecutive months and they laughing at me.
Read my and others other complains for more details.

Hi Raman and Croma service department,
You have failed all round.
First your engineer visited after many phone call.
Then very long wait for parts.
Failed to arrange the parts.
Now changed your decision to repair the existing part.
I was not agree for this.
But you people kept calling on for taking my TV away.
After an alternative I surrendered you my TV.
And RAMAN had committed that after 4 days I will give my TV back.
If Croma fail to do this then a replacement will definately be arranged.
And now 15 has gone still no response from your side.
Finally I'm going to take a leagal action.
Because I don't think their is any person in Croma department to take any decision. Starting from managers to service providers and senior leaders all are cheater, anti-social and manner-less. Last time I had a talk with Higher CCE named as VINAYAK he also seemed very helpless and asked that he can not do anything.
Once I start leagal procedure you will have to pay all the charges like
Advocate
Office leaves
Other expences during leaga process like travel, documentation etc.

Even more the same I'll mention on all the feedback/review websites.

I bought a micromax funbook infinity p 275 from Croma Koramangala Bangalore on 17 Feb 2013. Serial number is v[protected] mep no 8503in the month of March
The software of the tablet got corrupted and I had submitted to Croma service desk for repair in the month of March. I was given a receipt for follow up. The tablet was send to Micromax service center. After frequent follow and visits to Croma I was called one day to collect the tablet in the month of May 2013.
To my surprise there were other issue like
1) Camera was not working,
2) Not getting charged,
3) Tablet screen is replaced with some other old damaged second hand screen which happens to have lot of scratches also
4) I could see the tablet screws are protruding outside and also lost safety cap I have asked Croma to Fix all this and given me back my tablet in the same submitted status, which has even the screen guards for protecting screen.
In short It was not the tablet I submitted to Croma. Seems like its exchanged with some one elses
Croma submitted to Micromax on 09/06/2013. Croma took my old receipt and gave me a new one with new date.
This is 6 months now and I have been following up weekly on this. I got a message from Croma Manager Uma (mobile [protected]) to come and collect it from the croma store. The message read "Sir Pls collect ur tablet 4rm the croma store. Which is in koramangala 6th blk. near to Sony world signal." dated 30/07/2013
I went to croma store to collect it today.3/08/2013.
To my surprise they have lost my tablet somewhere. Uma has requested me to again wait till they find it. The Koramangala store manager (mobile [protected]) said he is not responsible he can look into it on Monday.
I asked him for a refund or I was also ready to buy anything of equivalent or more price from croma if I get a refund for this. They have completely denied all my request and asked me to wait until they find it. For this same issue I have visited Croma several times (may be 15 to 20 times) since March Uma (mobile [protected]) used to fool me always saying she will get it done in one week.
I have paid 20 rupees as parking charges every time I have visited croma + petrol (my house is 12 km away from Croma) + time (every time I would have spent 1 to 2 hours waiting for resolution)
I wanted Croma manager to provide a letter in writing that he will surely fix it on coming Monday, he has denied that also. I require a refund for the Tablet now.
Thank Saratchandran [protected]@yahoo.com [protected]/76

I had ordered a 'HUL Pureit" on 16-June-2013 & got delivery on 23rd June 2013. I found product was damaged.

Complaint on Customer Support by phone on delivery date (23rd-June-2013) & sent mail about the same at [protected]@cromtaretail.com, with damaged product snaps.

Still waiting for exchange.

When ever I called to Customer Care, they just regrets for inconvenience and told me that your product will be picked up by tomorrow.

But still I am waiting for exchange OR amount refund.

Please if any one from cromaretail see this complain, try to sort our the problem.

I bought a refrigetor and Washing machine from croma Aundh store and I am going through hell to get it delivered (still not delivered). I bought it on Monday 15.07.2013 with half payment and they promised to deliver on 28.07.2013. It was a Sunday and I ruined my whole day waiting for them. I called 4 times to customer care and every time they said someone from Croma store will call me in next 10 mins (obiously this never happened). Finalally after so much of piss off I visited to Croma store personally (add 300 Rs. of auto charges). When I complained in store they said there was a mistake and sales department did not send email for delivery to other internal departments. (Yes thats what they said!!!!). Finally after some sorries and all they said since it is past 8:00PM now so even if they send the missing email it will be considered for delivery on Tuesday 30.07.2013. Here comes Tuesday.....and no calls during day. I called customer care at around 6:30 PM and they said dont worry sir the goods will be delivered at 8:00 PM and there is a rule to call 1 hour before thats why you did not recieve a call. So I was hoping for a call at 7:00 PM and I left from office to reach at Home early. Guess what....no one called. I called again at 7:30 to customer care and was told that Sir your complain has been written (remember exactly same thing was told 2 days back on Sunday as well) and someone will call you latest tomorrow noon ie. 31.07, give us some time. Today again its already past noon and no one has called yet.....

Just wanted to share to make people more aware :)
Anyways hopefully I ll get the delivey within next 1 month.

We have purchased a Croma Washing Machine in Feb 2011. Machine worked fine intially for 3 month, but after that are conitnious problems. Dryer vibration is tremendous. Spin ceased and did not work. The complaint was also attended after 15 days as they could not register the complaint because server was down. After attending the complaint, we were responded that spares we not availble for 15-20 days.

Also the local employees didnt answer calls for many days and then we had to go there and complain.

Now we are completely fed up and want our money back.

I would like to share my terrible experience i am going through after purchasing cell from Croma.

I was at Croma, R-City Mall, Ghatkopar on 22nd June 2013 to buy a cell phone. I picked up a Xolo Q700 for Rs 9999/-, bill no SLF02A[protected]. First the sales personnel’s there are only interested in selling phones and not informing about warranty, and i will let you know why in a minute.

The cell had a problem, ie while charging the touchscreen would vibrate and wouldnt allow me to work. Since i was out of town (left Mumbai on 23rd June) from 24th to 29th June, i returned to Mumbai on 29th June and next day 30th June i visited Croma with my cell and showed them the problem. First those Customer Support guys did not want to entertain my request saying this is a known problem even Sony cells have this problems and they got a Sony sales guys to come in CS room and asked the question of this problem that while charging the touchscreen vibrates if touched and doesnt allow to work to this the Sony guy said this problem is there but with third party chargers and not sony chargers, so now Croma CS guys were in a fixed but not ready to accept there is a problem.

I asked for a replacement and i was told they cant as replacement warranty is for 4 days only. Gosh they should have told this when a person buys a phone. FLIPKART.COM offers 30 days replacement warranty, cromaretail website offers 14 days replacement warranty but Croma Stores offers only 4 days warranty.

Anyways after lots of arguement he took the phone saying Xolo might not entertain this request as its a known problem. So 30th June the cell was taken by Croma and sent to Xolo Service Center. I was given a number to enquire if i dont get a call in 7 days. But i did get a call saying the charger was a problem and Xolo is replacing the charger.

I went to Croma on 6th July and they gave me a brand new charger (LOL), but i wanted to test it before i took the cell back and while testing the same problem happened. Now Croma CS called up Xolo Representative Naushad who was around Croma and he came and tested my cell showing me no problems are there and all that stuff but i asked him to test while charging and also while not charging by typing a sms and he tested as i said and accepted there was a problem. I asked for a replacement since this was new handset but he refused saying we will send it to service center and i will get back to you and try and get a new handset and even took my cell number. This was on 6th July.

There were no calls from Croma or Xolo or Naushad for a week and then i called up Croma support number and they took my complaint and said someone will call back. But no one did, i called up again after 2 days and this time they transfered my complaint to a supervisor who assured me that someone will attend from Croma Ghatkopar. Then i received a call from Croma Ghatkopar that there is a problem with a IC in the phone and that will be replaced and they cell will be got by 17th July.

Ok but nothing happened by 17th July and i went to Croma on 19th July and had arguement with Croma Support Staff as Naushad was not there, there was this newer Support Staff who i hadnt seen previously who i argued this was a new handset then why dont you give a replacement. His answer was replacement is given if i return handset in 7 days and i returned it on 8th day.

Hold on, recall that on 30th June their staff had said that replacement is given if i return in 4 days and now another staff is saying 7 days. That means the staff of Croma themselves dont know replacement warranty period or guidelines.

Anyways they called up Naushad and he said my cell will come on 22nd July Monday, i said i am out of town and now i have to wait again and come again for my cell. The CS Staff said they will courier me my cell on 22nd July.

But came Monday and went and entire week went by but neither i received my cell nor any calls about the status.

Today ie 27th July i visited Croma at R-Mall and had a arguement again when they called Naushad and showed them FLIPKART.com website on my cell with Xolo Q700 showing a 30 day replacement warranty and my new cell of 7 days was still being repaired for 30 days?

I gave them trash they deserved in front of other customers while Naushad said it was repaired but not yet delivered and promised that my cell will be couriered on Sunday ie tomorrow 28th July 2013.

I dont trust any of them now, neither Croma Staff’s nor those Xolo guys at Croma.

I advise anyone who thinks of buying cell or other products from Croma that try and check Flipkart.com as they have a 30 day replacement warranty for most products and i have myself seen friends who have got replacement of cell phones in less than a week after complaining about handset giving a problem.

I will never again walk in Croma to buy any product and neither will refer anyone, i will prefer Vijay Sales, eZone or even flipkart but never Croma.

Hi,
Myself Yogesh Borde I have purchased a 1 Ton Split AC few months ago from croma retail vashi store billed on the name of Mr. Amrish Singh. Its remote stopped working at 10th July 2013 then I made a complaint at their helpline number [protected], then their technician came and took that remote said that he will get back to me in 1 or 2 days. then I called on the same number after a week because I didn't received any feedback from their side and from then onwards every day I called them & they answer me that your remote will deliver in 1 or 2 days after that they said sorry and again ask for few more days, now its almost over 15 days,
I spoke to their supervisor also but I didn't get any solution.
That AC has no ON/OFF switch so without remote its useless. now I want to take back their AC & refund my money.
Hope you will help me to get the solution ASAP.

A day before and a noon after a memorable evening with India’s leading change activist, Anna Hazare ji; we came in touch with a bunch of after-sales professionals, who remind us that corruption and decadence, is not just in the governance of our country.



It is a strong malignant virus, which is prevalent in corporates and businesses as well. It needs to be dealt with great strength and resolute willingness....

I have placed my order no SLE[protected]Canon IP1188) printer from www.croma.com and it got delivered but it does not have single cartridge in it. It should contain on black cartridge with in its box. Box clearly says about cartridge in its content. Everywhere else it is coming along with this. I do not know why it was missing in my box.

I was continuously follwing up this Croma support team from last 2 month but they are not able to solve the issue and every time they say that give us 48hrs time and we will resolve that. Even long back one agent said to me over email that "we are arranging the same from the manufacturers and and shall ensure the same is resolved at the earliest." But I dnnt know what they did after that and where is my complete product. I clearly mentioned to them that I want my full refund back if it is resolved soon. The product is useless to me and I want to return this asap.

Product purchased with invoice[SLF02a[protected]] has a service request raised Sr[protected] with no response after the service people picking up the faulty working piece from my home. Please do the needful in resolving on the same.

Vamsy Karthik B
[protected]