[Resolved]  Eureka Forbes / Aquaguard Reviva — False information

Eurekha Forbes — cheating me by giving a false information about product

Dear Sir,
I purchased water purifyer from Eurekha Forbes at Eluru West god Dist Ap, while purchasing the product some one told me that we need to refill the filters every month, i personally asked the sales executive he said it is not necessary ..i told him i will not purchase it if it is the case he promised me it is not required, after a few months it started giving trouble we informed his one of the service peerson came to our home and he is saying that it need new filters to be installed worth 3000 and it should be ever year ...called the eurekha forbes office they are saying that we have not given any written commitment do what ever you can, and the most surprising thing is now they are dwmanding 3500 for the filters pls help he .

With Regards
Ravi D

Aquaguard = Reviva — not functioning

i recently purchased a aquaguard reviva ro system from eureka forbes .but now that is not functioning properly in the guarantee period.worst service in the world given by this company.

Eureka forbes limited (aquaguard reviva) — Not working

Dear Sir,
This is complaint regarding the aquaguard reviva RO which I have purchased from EUREKA FORBES Ltd. Invoice number is [protected] and customer Id is [protected] dated 22-Jan-2010. Presently water is not getting purified at all. Technical engineer visited our house and said we need to change the filter which i need to pay. The warranty is still valid and we sparingly used filter as we are 4 in our family. According to the sales person he said we wil get minimum of 2 years without any additional charges for filter. Kindly take necessary action to resolve this at the earliest. I am very much disappointed with this.

Please do the needful ...

Thanks and regards,
KLNRao
mobile:[protected]

Please before posting on line complains get your message a SPELL check from MS Word.
You did not mention what you meant by TROUBLE in your water purifier.

Dear Sir/Madam,

Please accept our sincerest apologies for any trouble or inconvenience we have caused you.

We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.

Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online.

Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________

This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do contact write to us at: [protected]@eurekaforbes.com

Regards
Eureka Forbes Team