[Resolved]  Eureka Forbes / Aquasure Storage UV Water Purifier — NO SPARE AVAILABLE

eureka forbes aqua sure storage uv — not attending complaints

I MAJOR SANGEETHA JOSEPH OF COMMAND HOSPITAL AIR FORCE BANGALORE 560007 MOB NO [protected],ACUSTOMER O[censored]REKA FORBES,BY USING AQUA SURE STORAGE WATER PURIFIER WOULD LIKE TO PUT FORWARD A COMPLAINT REGARDING SERVICE PART.
A COMPLAINT WAS LAUNCHED ON 24 JAN 2011 REGARDING THE MALFUNCTIONING OF THE WATER PURIFIER .IT WAS TOLD THAT THE COMPLAINT WILL BE ATTENDED WITHIN TWO WORKING DAYS,AND THE COMPLAINT NO WAS GIVEN AS 84232928.TILL 27 JAN 2011 NO ONE TURNED UP.AGAIN A REMAINDER WAS SENT ON 27 JAN.ON 29 JAN 2011 BEING THE 5TH WORKING DAY,NOBODY ATTENDED THE COMPLAINT .

Aquasure Storage — Eureka Forbes

We purchased an Aqua sure Storage water purifier of Euroka Forbes in the month of November 2010. Within the 3 month itself, we found that water is not purified properly & foul smell in the water.And also some small ants manage to enter the pure water purifier which we have to filter again. I have been calling to customer care continuously but not received any response . after so many complaints office and though they promised to come in October.Now the product is almost 11 months old. An engineer or technician allotted confirmed that the filter cartridge is blocked & to be replaced and cannot be done free of cost, since only one month more for the warranty to get expired. I told him that the product is still under warranty & I have been complaining about the problem from time to time.But he rudely tells that it is not his head ache if the company not responding to the complaints.He also broke the pipe while checking the product & not even bothered for his mistake .when we asked to repair the broken part ,with an irresponsible attitude & told he can repair it only for the next day & still then its customers problem . its not his problem to repair the things immediately which is broken by him itself. what kind of technicians this eureka Forbes has?

Then I called to the customer care & narrated the things happened, they suggested me to call the proprietor. I took the number form the same technician & called to the proprietor Mr.Anthony (Ph:[protected]).He not even attended the call for once at least even though i tried almost ten times & was disconnecting the call.Then again I called to the customer care & this time they gave me another number Sudeep Enterprises[protected]. The person attended this call told its wrong number. Again I called to customer care & they gave me another number saying this is the manager for south branch Ms.Asha[protected].The person attended this call says it the customer care number & not of any manager.

We purchase the water purifier to filter the water give the purified water & not for the purpose of storing the water. The product should have the warranty for filter.But there seems to give the warranty only for inspection & services & not for the filter? & then why should we invest money in such products? not even for six months we had good water!!!!!!!.
If the product is of no use because of filter failure then what warranty are they giving?..

Its a festival day & had a very horrible experience with eureka Forbes service & technicians...... spoil the festival morning itself......... one service they are giving in one year that also this kind horrible service & we should pay for the products though it is under warranty.They fool us..

Since the product is of no use because of the filter failure & also damaged by the eureka Forbes technician itself.
we need the replacement done for free of cost or pay the money back & also compensate for the trouble faced due to the poor service & rude technician.

Eureka Forbes/ Storage UV Water Purifier — Service is not provided

I was purchased storage UV water purifier (sr. no. 009-60/B829, Company: Eureka Forbes Ltd) fro Honest Appliances, Nr. Lions Hospital, Jail Road, Mehsana.

My water purifier is not working since last 6 months. I have register service requests to showroom and company so many time but still my water purifier is not working.

My service request no is 85727672.

Kindly tell me what i can do further?

Dear Mr. Prajapati,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

I have already provided my mail address with service request to company and my mobile no. is [protected].

My service request numbers are (customer ID[protected], 85727672 and 86449215.

My contact no. is [protected]

Very poor servicing facility of Eureka Forbes

Dear Mr. Samir,

Please accept our sincerest apologies for any trouble or inconvenience we have caused you, regarding your issue with Aquasure storage UV Water Purifier.

We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.

Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online.

Or provide us with your service request number if you have already registered a complaint with us

Service request number ______________________________

This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do contact write to us at: [protected]@eurekaforbes.com

Regards
Eureka Forbes Team