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Asus India Complaints & Reviews

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Last updated Feb 24, 2024
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Asus India reviews & complaints page 15

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S
Sumit_003
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Power Button Issues

In my asus vivobook 14 I have facing some issues like power button is not working sometime like not able to turn on my laptop of trun of[censored]sing power button...
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01 Ashish Verma
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Motherboard RAM slot Issue

Address:VARANASI

I just brought a motherboard online a few days ago by amazon and using it with only one DDR4 ram slot in it but after a week when I want to install new RAM in DIM slot B2 I just found out it, s not working and all other RAM slots are fine.
MOTHERBOARD DETAIL:-

PRIME B550M-A (WI-FI)

Serial Number :L7M0KC3731185S5
Purchase Date :2020/09/18...
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A
Aalbin
from Kochi, Kerala
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Notebook complaint

I have bought asus zenbook ux430ua 2 months back...On the very first day it showed battery not detected.It took 2 3days for it to be resolved...
10days back...12/10/2020...the notebook again showed the same issue...This time taking it to the service centre..It took 10days to get repaired...23/10/2020...
But now the backlight keyboard is not working...
Its been complaint ever since i bought it......
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parthajeet
from Mumbai, Maharashtra
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Asus 6z mobile: defective piece sold

Hello,

I have had to make at least 4 trips to the Asus service centre, starting from within a month of buying a Asus 6z mobile phone when the motherboard crashed suddenly and they had to replace it. After that there has been a camera issue and a sound issue that they are unable to resolve.

I have a Asus 6Z Phone (Serial No K6AIGF004133ELZ). It is still under warranty. The phone has been giving be trouble from...
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T
tibin gevarughese
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Asus notebook laptop with amd processor

Well i brought my laptop two months ago and its been the second time my laptop is turing off while using...At the first time when i had this issue i contacted the service center from where i brought the lap.. and they had solved this issue... after two weeks i came with this issue again... is it because of this product or.. any other......
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A
Aalbin
from Kochi, Kerala
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Asus Zenbook UX430

Its been just 2months that i have bought a new Asus zenbook UX 430ua.On the very first day the laptop Showed an issue of "battery not detected".Taking it back to the service centre, they promised for a replacement but still gave the same system with the issue solved.Within weeks the system again showed the same issue of "battery not detected" or charging to "200%".I have filed the complaint many times but Asus paid no attention to it....
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S
sumitsmarty7
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New Laptop getting switched off

I bought the ASUS rog laptop on 2nd oct 2020. From the next morning it started switching off continuously and battery is draining very fast. I have checked by charging it to 100 percent and started, same issue happened again. I tried by using it on normal table, on lap, on sofa machine showing same issue.

I have bought the laptop for exam purpose but I couldn't even use it, I have mailed to customer care([protected]@asus.com)...
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Aakash5403
from Aurangabad, Maharashtra
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Battery Percentage

Hello Asus Team,

I brought new Laptop Asus VivoBook15 few days before. But whenever I put it for charging. It is not allowed or not shows more than 79% battery .So can you please help me out to resolved my concern...
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R
rohitmaini
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Delay in repair of my mobile

I am so upset with ASUS and the service center team with no update or reply. My phone is with the service center for more than 8 working days now submitted with them on 29th sept 2020 such a long timeline to fix my phone has forced me to buy another phone as in today's world it's impossible to live without mobile. I was planning to buy a ROG laptop but with this experience from ASUS and the service center I bought a mobile from a different...
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Address:Dot net computers and services gandhi square 218 1st floor mcc building opp indian bank devaraja mohalla mandi mohalla mysuru karnataka 570001

I have given the mobile for the battery issue since 1.5 month and they told that they will give in one week.after that if we try to call them they were not reponding properly sometime the number will be switched off.if we go to the service center they will send us like saying that they will give it tommorow and we if we go there either the shop will be closed or they send us like that only.
we have given the mobile on 31-aug-2020br...
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Address:Mumbai

To begin with I have purchased an Asus Notebook S430FA on 1st March 2020. This Laptop was purchased for the sole purpose of work, assignments, research, and providing connectivity to my knowledge and personal data. Not only I just bought it, I fought with the team for more than a month to get its warranty extended. On top of that, I recommended 2 of my friends to buy this so-called awesome product and converted them to Asus customer.
Well,...
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C
Computer World Dahod
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Service support

I Have Asus Notebook
Model Number Asus A555lf-Xx405d
Serial Number Fcn0cv22d348529
I Logged A First Complain About Keyboard Not Working On 24.July 2020.But Till Now They Are Not Able Fix That Issue. Before 1 Month I Got Laptop With No Display Issue Back And After That They Haven't Return Me My Laptop Till Date 10.October 2020. I Called Service Centre, Service Head, Area Sale Manager, Distributor But No Luck....
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Supra kar
from Howrah, West Bengal
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ASUS X512FA -FJ547T need warranty extension

Address:VILL-FATICKGACHI,PO-SIDDHESWAR,DIST-HOWRAH,PS-J.B.PUR,DIST-HOWRAH,STATE -WEST BENGAL,PIN-711414

I had purchased ASUS X512FA -FJ547T(sr no-K6N0CV08Y361256) NOTEBOOK ON dated 11.11.2019.After that several problem faced by me, Two time lodge problem & first replaced SSD then Keyboard respectively, RMA no-INH3L80149 & INH3L90151.During this problem laptop was dead for two month as parts not available at service centre .So, within one year warranty lost two month for time taken by service. If within one year 2 times problem found then coming...
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I purchased the above product on thru Reliance Retail Limited (Online Purchase) on 25th August, 2020. The website showed this product cost at Rs.30, 499 with a promo offer of MS office at Rs.999. This combined proposal was what interested me about this product over the other brands with similar configuration.

The product was delivered promptly to my residence on the second day of placing the order. When I first logged in to...
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C
christie_joe
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Asus promo goodies not received

Address:Asus Technology Pvt. Ltd., 402, 4th Floor, Supreme Chambers, 17/18 Shah Industrial Estate, Veera Desai Road, Andheri West, Mumbai – 400058, Maharashtra
Website:www.asuspromo.in/, www.asus.com

I purchased my Asus laptop on 11th June 2020. Post that I had applied and paid for the ASUS promo offers which included 2years extended warranty, MS office H&S and a 1TB hard disk. I also received a confirmation mail from them regarding the amount paid (paid on 2nd July) and it said that I will receive the products in 45 days i.e. by 15th August 2020. By 15th August, I received the extended warranty and MS office key via E-mail but there...
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Some keys on the keyboard are broken out....
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Address:VILL-FATICKGACHI,PO-SIDDHESWAR,DIST-HOWRAH,PIN-711414(WEST BENGAL) INDIA

I have purchased ASUS X512FA -FJ547T(sr no-K6N0CV08Y361256) NOTEBOOK ON dated 11.11.2019, after few month different type of problem arise, as result not working my job in this laptop properly. I have given to service center(RMA NO-INH3L80149) but after replacing SSD asked me all are ok. But again key board problem arise. All key pressing automatically.
Again complain lodge on dated 8/9/20 RMA NO-INH3L90151, SERVICE NO-A[protected] but...
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There is overheating in my laptop in only right side of my laptop, I have complained about this in 'May' also but no action had taken place they just send an email about troubleshooting which didn't resolved my problem
CASENO - A[protected]
plz reply through my mail
[protected]@gmail.com...
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Dear asus team,
I purchased asus router rt-ac66u-b1 (Serial number: kaif0z000698) on 20/july/2020,
1st day, i am facing a problem in this router (Poor signal range, not connect, and disconnect related). But, i have ignored it. Because, it's new. I thought this would be due to the setting. It endured for 12 days. This time was very painful for me. Whenever i sit for office work it is not connected, no matter how much you click....
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My laptop speaker is not working i went to f1 services in nehru place he said come the next day then again come the next day and then again next week i am frustrated for not getting a service i also called for onsite help first time on 2nd september and since then i have called you a thousand times and also mailed you but no reply has been observed from your home visit technician i want to get my laptop repaired it is waste of time my money...
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