Asus India Complaints & Reviews

Bought asus laptop from a store in dehradun and also bought a goodie on offer for which i paid rs.2499/- online. Bought my goodie (1-tb hard disk) from asus on 24th feb 2020.
The goodie arrived at my work place in dehradun on 26th july 2020, but due to the on going pandemic i had moved to my home town, so was unable to receive it. The courier end said that the product has been returned to the seller. But i did not receive any mail about it. Even after sending mails they did not turn up. Customer care is not picking up the call. I even asked them to deliver it to my new address but did not get any response.
My ticket no is: aic-030881.
I want to have a refund.

System is completely dead

I had ordered the mobile of asus from flipkart
When i had received the delivery from flipkart
After setup of my mobile then i plugged the charger its not working after 2 weeks and i i am very frustrated by these kind of service

Sir I have purchased my laptop on July 2019 bt my laptop has problem of blinking from starting, I have gone so many times to the service centre of Asus near me bt they are not doing their work properly nd also my laptop's warranty will expire on 2nd july of 2020 .Plz solve my problem

I have bought a laptop from asus india and within warranty time its keyboard stopped working so i contacted asus authorized service center they installed new keyboard on my laptop and now again after 4 months, keyboard stopped working, i don't know if the are giving original parts to me or not, and main thing is i use my laptop twice or thrice a week, i don't even play games on my laptop, i use it to surf internet but still keyboard stopped working after replacing with new.

I purchased asus laptop on 2nd march 2020 and till date unable to use properly.

4 months delay in sending product key.
Hard disk corrupted. All official important data lost.
Service is quite poor.
Customer care didnot pick phone.
Service center team don't behave good to customer - chd 22a
Totally harrassment for a customer to purchase any product of asus.

I have applied for the asus diwali offer for which i have paid 599 for jbl speaker and 499 for warranty extension. The asus promo was promised to be delivered within 45 days and years have been already passed and i still haven't received any gift and also in past months i have also sent them 2 emails for this matter but they have not solved it yet. Their email is [protected]@asuspromo.in.

When i bought asus laptop it works smooth and fluent but after 3-4 months their is minor problem occurs like functions not work properly (Not responding) massagesr shown all the time by seeing i used to go to customer care and they checked my laptop after that only in 15-20 days battery problem arise i didn't mind but problem goes on and then i found dought that in customer care my laptops original part will be replaced by refurbish and that's why the problem comes..in between this lockdown happens and i face my laptop problem now onwards.

Device isn't working

Hellow there,

I bought the asus vivobook max x541ua - dm1232t (Intel core i3 7th gen/ 4 gb ddr3 / 1 tb hdd/ 15.6 full hd/ win 10 home) grey. Five more our colleagues bought the same laptop with this model. All those laptops are having been problems. Problems start from the fouth months of buying in this model laptop. The company cheated on us. And to compensation for it.

Name : virendra kumar
Email : [protected]@gmail.com
Purchase date : 20/08/2018

Mrs.Ramadevi .T IP no.490088 as we purchased medicine from Yashoda hospital Dhreeraj medical of amount 11721/- return on same day on 19.03.2020 now the date was 08.04.2020 amount not a was not credited in my Account.

I am going to complaint in NTPC CORPORATE CELL Regards this issue

Asus india tell customers that android 10 update come in end of march 2020 in asus zenfone max pro m1 device, but they did not give any update yet. I call asus customer care they now said that android 10 update will be come end of april 2020, but they not tell whne exactly android 10 update come in asus zenfone max pro m1. Asus company play with customers emotion and feeling.

They not provide android 10 update yet

I got laptop from asus. And at that time i got offer jbl clip 3 speaker. And i paid for that. After payment. Couple of days, i got mail that they delivered product on 09/02/2020 but i didn't get its till date. I called to their customer support [protected]. Their behaviour was very badly. They told me product once we send they will inform me. Didn't tell me expected date and all. I have recordings and all things. Is this is fare? Hope you will help me against asus

On[protected] i submitted my laptop for keyboard malfunctioning. They told me that they will deliver it on 7-10 working days and told that if we have to bring parts from outside assam we would inform you. I went yesterday[protected]
After 3 weeks before going i called them they said yes it is done you may i went from my home to their location which is 36 km from my home and i went only to get the laptop after reaching their centre they told sorry sir it is not ready yet. Then why they told me in the morning that your product is ready before going i called them. And they took 3 weeks to repair a laptop?? Last year also same they are too slow at services i submitted my phone for repairing and i went 3 days to recieve the phone they told me that it is not ready yet after 11 days i went their.

In july 2018 i bought a laptop from the company asus for studies, since the day i bought the laptop has gone for countless repairs and the rma receipts are piling up, asus support isn't providing a proper fix or even a replacement for my device and every time i call support they send an engineer and fix it in a way that it only works for few days maximum 3 days, and again it goes back for repair.

They have been doing this since day 1and no proper solution has been offered till now.

The warranty of the device is going to be over in 6 months and they are extending the repair time again n again, so the warranty is over soon...

In the past month, alone the motherboard of the device was replaced 4 times even after which it's not working.

Right now, my device still under repair and since day1 i have hardly been able to use it.

Upon asking for replacement they are refusing it since day 1

My college projects are incomplete because i am a media college student and most of my works \projects are digital and it's hampering my education a lot, as i have to rely completely on a laptop.

Important note :
As a student, i took a loan of 1.6 lakh to buy the laptop for education but now i cannot even continue my education because it is digital based and most of the time the laptop is under repair...

I hope you take my concern and help me with it as i am not only fed up with asus but also feel cheated and disappointed.

Hello, I bought ASUS Gaming laptop FX505DT in amazon 4 months ago. Now I am getting these green pixels in some areas which are appearing at the startup and disappearing after 10-15 minutes, these pixels appear only above grey colours. Is this due to graphics driver problem or should I have to replace the screen.Does this problem come under warranty?
My Mail ID:
ponraj.[protected]@gmail.com
Warranty till September 2020.

I have purchased asus zenfone 6 from flipkart app 3 month ago and suddenly my earphone stopped working kindly look into the matter and resolved i am facing very much difficulties due to damage of earphones this is covered under warranty

Sunil kumar executive engineer
Kothi no 3 near laxmi bai chouk
Hisar haryana

Imei no are
[protected]
[protected]

I had ordered additional warranty and jbl speak under the some offer from asus on 6th november 2019, the warranty was extended in december but still not received jbl clip 3 speaker.

On 18th dec i had received a mail informing me about delay in dispatch the speaker by 15 days. After 23 days, i did a follow up and again a reply for additional days. After asking for refund, i get revert that we cannot refund your money and your order is under dispatch. Still not dispatched. They are not dispatching nor refunding the money. They are just fooling the customer's.

A speaker which is easily available in the market and the company isn't able to arrange it from past 2.5 months. The only reason behind the same i think that the asus is searching for defective/refurbished product.

God's know what kind of service we will receive in future form asus.

Height of fooling the customer's by asus

I ordered a laptop model asus vivobook 14 on 25/10/2019 from flipkart. With laptop i got asus diwali dhamaka offer at that time, in which there is an option to avail 2 years warranty and jbl clip 3 speaker at cost of 698rs only (99 for warranty and 599 for jbl clip3).

I paid that amount and approved for diwali dhamaka offer. My laptop warranty offer is fullfilled on december (Almost 2 months later) but still not recieved jbl clip3 speaker. They sent an email subjected as delay alert on goodies in 18 december 2019. And given 15 days more time for expected shipment.

Now its january 2020 and i still not recieved any kind of speaker from asus india.
This is very annoying and frustrating. If they are not able to fullfill this kind of offer, then why they are fooling consumers.
Therefore i request you to kindly look into this matter.