Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 2%
Submit a Complaint
738
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
73
down
56

Phone:
Phone:
up
93
down
50

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
2%
Complaints
738
Pending
0
Resolved
12
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (163)

Asus India Complaints & Reviews

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Asus Motherboard / Rashi Peripherals — Poorest Warranty services

 krishan2207
Two year back i hv bought an ASUS MB(P5N73 AM) because Rashi is distributing the ASUS and dealer assure me that i will not face any difficulty in Warranty. But now my mother board is not working and from past two months i hv received 4 FAULTY REPAIRED MB which do not works more than one hour. I hv checked all my components all are working with other boards. Right now i m using a Standby board which is the proof of proper working of other pc components. SO i m not getting why is RASHI people asking me to bring my components to their place. After writing the same mail to RASHI Peripherals, i got a...
Complaint comments  Read comments [2]Complaint category Computer Hardware

Asus P565 - Pda Handset — Valid Warranty denial

 atulflows
Dear Sir,

I bought an Asus Mobile, Model P565 in Rs 14999/-on 7th May 2010.

This mobile went hanged up after a few days of purchase. Further later the mobile charging did not happen and the charging port became loose. when the mobile is sent to service centre despite the cell is under warranty period, they are classifying this as a internal damage case.

Asus is saying that the damage is internal at a place where a customer cannot reach or access. The company is claiming a damage in motherboard which cannot be accessed by a customer. The cell is in perfect...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus Motherboard P5kplamin A2m0ad235154 — defect in motherboard

 g n sahoo
I purchsed a asus motherboard with other accesories from a shop 'stuti technologies jajpur road on 14th april 2010.In august it was observed that the monitor was getting off and cpu,dvd players are running in august 2010.It was sent to the shop.I had no problem upto 5th october 2010 . On 6th Oct monitor turned off and the desktop could not be started .The computer was sent to STUTI and they sent the motherboard to prachi computer Bhubaneshwar , the dealer of ASUS .The computer was handed over to me with a old used motherboard P5SD2-VM. Now on 6th april the computer stated same problem as...
Complaint comments  Read comments Complaint category Computer Hardware

Asus M2 Crosshair — MOTHERBOARD SERVICE

 Sabari Nath
I bought Asus M2 Crosshair 2 years Ago. It was working like charm. But recently its BIOS got some errror.
I send it to HYPERTECH SYSTEMS, KOLLAM[protected] where I bought it. After 2 days , They send it to RASHI PERIPHERALS, TRIVANDRUM. After a Month They said , It was in RASHI PERIPHERALS, ERNAKULAM. After a few weeks, I rang to Trivandrum Service Centr 2 weeks ago, They said they are going to send it to MUMBAI. And i have to wait for another Month.
How can we say that this is called service sir ? I'm a frequent multimedia user. It is affecting my Job.

Work order...
Complaint comments  Read comments Complaint category Computer Hardware

Asus — Customer harassment and no proper solution

 ermahajan
i buyed a laptop ASUS F80S and i am continuously facing problem with my laptop.
my laptop's adapter turned faulty within 3 months.my laptop was in service center for about two weeks.
just after 2 or 3 months dvd-writer turned faulty. again my laptop was in service center for about two weeks.
After that both my laptop and adapter turned faulty. the problem was found in the motherboard's charging point which was damaging the adapter and this time motherboard turned out of order.
company promised me the replacement of the laptop and said that they will confirm...
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Asus Laptop — POOR CUSTOMER SERVICE IN KOLKATA FOR ASUS LAPTOP

 kolkata44
I have an ASUS Laptop which is malfuncting. ASUS provide customer service for repairing through their service provider M/S Neotenic Informatics Pvt. Ltd (Kolkta).

They have no skilled and well qualified technician to handle sophisticated quipment like ASUS laptop at Kolkata office. They only pass time and harass the customer without any fruitful result. Ultimately the customers return home and scrap their laptop. I am now suffering for a month. each time I contact their Kolkata office, i get
reply that either the technician is ill or very busy and could not get time to open...
Complaint comments  Read comments [6]Complaint category Laptops / Notebooks

Asus Netbook Eee Pc 1005ha — Poor Product Quality & Service

 prakashrsubedi
I had bought the above netbook on december 19, 2009 and I have had two problems in these 8 months. If this is the quality of your netbook in 1st year of warranty per;iod, I shudder to think how much problem will come after 1year and how much you'll charge me for this inferior product to run effectively.

First problem was of charging component and now there is keboard problem. In regards to the keyboard problem, on 23rd August 2010, ie yesterday, I met Mr. Vaibhav in your Mumbai service centre, he communicated that he'll be order;;ing the keyboard and as and when it will...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus — MOTHERBOARD ISSUE

 Rajesh Sawardekar
MOTHERBOARD IS NOT WORKING
BOARD DETAILS AS BELOW:
BOARD IS IN WARRANTY
MFG MONTH - APRIL'08 &
PURCHASE DATE- AUGUST'08
P5GC-MX/1333, SERIAL NO. 84M0AB119701
PART NO. 90-MBB60K-GOUAYOGZ

KINDLY DO THE NEEDFUL
ASAP

THANKS,

MR. RAJESH G SAWARDEKAR
EMAIL- saw.raj2005@gmail.com
MOB: +91 [protected]...
Complaint comments  Read comments Complaint category Computer Hardware

Asus P320 — Worst Service for ASUS products

 sreelal_u
I have bought an ASUS P320 handset, which got blocked when the invalid IMEI handsets where blocked. Ok any way they have took around a month's time and replaced the main board. At that time iteself I was unhappy with the service centre guys .

Now at the time of rain, water log came happened in my mobile, which I swtched off at that time itself ..Even I knew that we should not switch on the mobile before drying the board. I went to servuice centre to dry it, they ahve simply put the battery in adn tried to switch it on, without caring my words and gave the same back to me telling...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus — Third class C Grade Service

 gandhisagar
I buyed ASUS router and it was faulty , they spend aroud 4 weeks to get replaced with new faulty router.
When I mailed taiwan then they took action and still was not ready for moneyback.

When I said I will go to local media then they agreed first they said I will return 50% , then I said o.k I won;t accept check. Finally When I pressured them through media they returned my money.


Dont go for ASUS , Third class C Grade service. They treat customer as beggers.


Thanks
Media...
Complaint comments  Read comments Complaint category Computers & Accessories

Asus 1005ha Netbook — defective product

 souvik dutta
i bought asus 1005ha netbook on4/11/2009 for my education purpose.i am a MBA student.so ths product is very much necessary for me.but from the begining it was defective.several of times i visited to its authorized service center RASHI,which is in kolkata,but no solution was came from there.after a long harassment they decided to replace it.but they promised me that they will give me the replacement with in 24hours.but till now it is not in my hand .i talked to ASUS national service manager Mr. Prasant & regional service manager Mr.Tapan sarkar also but every thing goes to waste.so be aware...
Complaint comments  Read comments [3]Complaint category Laptops / Notebooks

Asus Motherboard — service center

 sayantan1200
i am user of a mother board of asus (M3N 78 EM) Sl. no.-88M0AC58891 for last one year but 2nd april'2010 a problem come that is my cpu Cabinet fan running without power on of the atx switch. So i put into a service center named Rashi Peripherals at kolkata. They told me that your lan IC burn. So they Taken Rs. 200 for this. I took the board and see that the problem was same.Again i back the service center and one week they back to me but the problem was same and another thing was surprised me that the display gone....
Complaint comments  Read comments [3]Complaint category Computer Hardware

Asus P - 527 — ASUS P527 PDA Mobile Defect

 Swapnil
This phone is literally not worth, I am using this phone for a yearlong. I have almost 600 contacts and sync with outlook, sometime it get hang and most of the time it loses network, all the time people keep complaining me that u were out of reach. Recently they have changed the mother board and the software of the phone, I thought it will be ok now. But again it got hanged and lost network couple of times. Product expire is getting over, and now ASUS service center is happy that after some time they will not be responsible for this. They are not ready to agree that it is a defected model, they...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Asus P320 — IMEI Problem.

 Mahesh Jaybhaye
I have upgraded my firmware to latest from Asus Support Ceentre in Mumbai. It was running fine for 10-12 days. in mean time i have installed Asus backup and Call Process Disable patch to it. later on it was not showing network. I check with Asus Support then i came to know its IMEI no has being changed. Now asus is telling to change Motherboard which is costing higher then price of Mobile. The same problem i observed with other Asus P320 Users on Internet. I really dont whats the main problem. Why this IMEI is being change and how Auss is not in a position to rectify that Problem. is there a problem...
Complaint comments  Read comments [4]Complaint category Mobile Handsets

Asus P527 — JOG DIAL

 Gautam Gandecha
I PURCHASED ASUS P527 6 DAYS BACK AND I PURCHASED 2 PCS OF SAME MODEL. AND AFTER USING 5 DAYS THE JOG DIAL WENT INSIDE THE UNIT. AND THERE IS NO DEMAGER OUT SIDE THE BODY THAN ALSO THE SERVICE PROVIDES SAID ITS DAMEGE PHYSICAL WE CAN'T GIVE WARRENTY.
ITS COMPANY MFG PROB.

GUYS IF YOU ARE PLANING TO BUY WINDOW BASE PHONE GO FOR HTC.........
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus Eee Pc 1005ha — Service & Warranty

 Saikat Maity
I have bought an ASUS Eee PC 1005ha on 19th January 2010 from TechnoCraftt, Kolkata,

(1) very next day i found the microSD card slot was already broken, according to warranty, within in 10 days if any problem found it will be considered as Dead on Arrival (DOA), but now they are saying it is a broken case so can't be consider as DOA.

(2) RASHI PERIPHERALS PVT.LTD. is the importer & Service Provider of ASUS Eee PC 1005ha, so after contacting customer care of ASUS over phone, they give me the address RASHI PERIPHERALS PVT.LTD., 12/9, Sarojini Naidu Path, City...
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Asus P750 — Faulty mobile phone sold

 Srinivas
I purchased Asus P750 on POP Date - 16.10.2009 with the Invoice number 6999 from Dealer name - 'Sangeetha Mobiles'. Since it has been 3 months now I got a problem with my handset. I had given information to authorized service center they promised me that they'll troubleshoot the problem in 3-4 days but when I called today they were saying that it is the problem with motherboard...mean I got a faultly assembled mobile handset. I request our Indian Consumer Forum take a seviour action against the company to prevent this kind of trouble to other consumers. Why should anyone purchase...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus — LAPTOP SERVICE

 JEFFIN FRANK
Contacted ASUS service center on dated 21/12/2009, complaint regarding defective speaker of Laptop Model F82Q.Till dated 22/01/2010 the speaker hasn't been replaced. And spoke to the service engineer, and claims that the speaker is not available I
in India .Hence the product is only 4 months old from the date of purchase and consists 24 months warranty. I'am fed up with this problem....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus / Netbook Eeepc1005ha — REPLACEMENT UNDER WARRANTY / REFUND

 MANISH MEHTA
DEAR SIR,

I HAD PURCHASED ASUS MAKE NETBOOK MINI LAPTOP FROM STAPLES SHOP IN PHOENIX MILL COMPOUND, WORLI IN MUMBAI. ON 12-9-09 FOR RS 20999/- VIDE STAPLES CASH MEMO NO 5140.

WITHIN LESS THAN A MONTH THE NETBOOK POWER-SUPPLY SOCKET DEVELOPED A DEFECT AND THE LAPTOP WAS SENT TO ASUS SERVICE CENTRE AT SAKINAKA ANDHERI FOR REPAIRS.

MORE THAN 25 DAYS PASSED EVEN AFTER WHICH ASUS HAS NOT BEEN ABLE TO REPAIR THE UNIT OR REPLACE IT WITH A NEW ONE YET. AFTER MUCH FOLLOW-UP ASUS FINALLY GAVE A LETTER ON 10-12-09 TO STAPLES ASKING THEM TO REPLACE WITH A NEW...
Complaint comments  Read comments [4]Complaint category Laptops / Notebooks

Asus Eee Pc — fake warrenty

 vibhanshu jain
i got a problem in my Eee pc laptop,i have been going to servicecentre in delhi before three months they took my laptop for three weeks and give it to me but my battery is working .then i have been going to service centre in delhi they tell battery is not in warrenty...
Complaint comments  Read comments [2]

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