Asus India Complaints & Reviews

Purchased my ASUS Zenfone 2-ZE551ML in May 2015. It has been giving me problems after about only 6 months of purchase itself. Touchscreen didn't work properly, anything would happen in the mobile by itself & performance was poor too. I told the service center people that my mobile had touch issues asked them to replace the same while it was under warranty. However, they didn't change the touch panel and changed the motherboard and the speaker!...speaker had no problem in it!... 2 days after getting back the mobile from service station, I was facing the same issues!...Due to tight schedule & living 30 kms away from city, I wasn't able to visit the service center in warranty period, which expired just in the last month. This time in service center, VERY BAD BEHAVIOR was observed. The man blamed me for misuse of device, which I haven't done! Next day after getting back the device from service center, my mobile stopped working fully! And once again the man said that you've dropped the phone & thus you have damaged it! I haven't dropped the phone and there was no physical damage to device or any misuse and still he continues to fight with me!...in a rather BAD TONE!
Simple recommendation : DON'T BUY ASUS

Sir I am useing ASUS phone.Recently I found my phone is running slow and touch is not work properly.Yesterday when phone is working suddenly power off.internal memory not transfer to as card.why the occur suddenly I don't know.out going calls are not properly hearing.earlier the battery backup 36 hours.Now it's 24 hours only.pl look in to the matter and do needful.

I purchased a mobile handset Asus Zenfone Max Ser No G9AXB742C9437RX at the Rs 9999.00 through Flipkart which is handed over to me by the courier during 2nd week of November 2016. After one and half months I found a doted line Rt side of the mobile screen and 1 inch area at the bottom got whitish and vibrating. As advised by the Asus helpline I approached Authorised Service Centre, Info Solutions & Service Pvt Ltd, Opp Maya Sanyal Nursing Home, Ashram Para Siliguri on 30 Dec 2016. The representative of the service centre just look at the mobile and said the LCD screen of my mobile got damaged termed as self induced damaged and not covered under warranty and advised to changed the screen by the cost of Rs 5000.00. After returned back I again made a complaint at Asus Helpline on 03 Jan 2016 vide Ser No A[protected] about the mobile. I carry my mobile in bag while go to my office and back and used Asus recommended flip cover and screen guard. I firmly declared that the hand set never fall from a hight nor pressed that could damaged the screen. So the hand set may be replaced by the company while it is in warranty period.

I will never buy any asus product in my life after having such a ridiculous experience with my asus zenfone laser 2 and will never suggest anyone to buy aby product from asus
this mobile is seriously a burden for me and spoils my mood everytime this phone is slower than a tortoise, lags everytime, everytime when i use the mobile there will be some application crash, system UI not working everytime, ample of apps not responding pop-ups, this mobile is a headache for me screen has been broken which was as said Gorilla glass, sometimes i feel like throwing the phone with all my force the phone hangs too much and restarts automatically, when i install some applications from play store then it restarts again and the application was not installed then i have to install that form 9apps
i hate this phone and hate ASUS company who made such a dumb piece of #### that is never worth for its price
i was attracted by its design otherwise i may get many good mobiles under this price segment which will bi far better than this piece of ####
this phone has made my life more difficult.

My mobile is under warranty and had to get it serviced in an un authorized service center as they dont have their service center near to my village, and after some days gave my mobile to their service center they told it would be considered OW, i agreed but they told the mother board to be replaced and cost will be 8500, i purchased mobile for 8999, i asked for replacement under deprecation, but they denied saying they dont have any such policy, i called their cc, i had couple of chats.

Hi,

My name is Navneet Singh, I have purchased ASUS Notebook Laptop on dated: 10 Sept 2016 from Global Computers, Nehru Shopping Complex, Amritsar. Since I have purchased It has problem with its DVD writer. I went to service center in Amritsar for resolution and they provided. But after few weeks again that same problem persist in it. Then I went to service center in Jalandhar as I am living here in Jalandhar, It was approximate time of one week for my laptop submission in service center but issue wasn't resolved, after one week I went there and asked for my resolution but they told me that issue is resolved. I checked there but it was same as before, they told me that there might be problem in MOTHERBOARD so please give us time for 4-5 days more. I agreed and visited there after quoted time and found that they did their job done. But again after one week TOUCHPAD stops working, I was irritated and again submitted laptop in Asus Service center Jalandhar on 20th Jan 2017 and got return on 30th January 2017. and now Asus Smart Gesture is not working, right side USB port not working, Headphone Jack is not working and front indicator LED Lights are not working as well.

Please somebody suggest me what should I do. Should I again submit Laptop to service center for 20-30 days or I should file a case in consumer court bcz its all are harassing me. I am very frustrated with services and product.

Note: I visited today 01st Feb, 2017 at asus service point, Monica Tower at Jalandhar and they told me for wait for 1 month as they cannot raise the SR.

1. DVD Writer changed
2. DVD Writer and Motherboard Changed
3. Touchpad Changed
4. Now Right side USB Port, Headphone Jack, Smart Gestures, Notification LEDLights are not working.

Regards,
Navneet Singh
[protected]

Hai,

This is for your kind attention.

I bought a laptop of asus (A555lf - xx262t with serial no: fan0cv[protected] on 5 jan 2016 from nirvana computers calicut.

In the 2 month itself it showed a complaint with its keyboard. I consulted with the company customer care and solved it up. But the problem repeated and again i contacted the service center (Axel services, calicut). They said that the problem was with its keyboard and as they advised i changed it. But even then it was not working. On their further detailed check up it was found that there exists some sort of damage with its motherboard. I was forced to change it too.

Its display was undergoing some issue and on 5 september 2016 i had to talk with the service center again. They opined to change the display. Now white patches are again appearing on the display. I am really fed up with the issues of this product. It was bought for rs.40, 000. Almost all the main parts are replaced within the guaranteed period itself.. I swear that it is such a worst thing which nobody can ensure the working of its other parts. I can't even believe that a company like yours can cheat a customer. I think its better for me to bring it before the consumer court.
I had already informed to the company person, but they not well responded. Hope for a quick reply.

Regards,

Nijil r
[protected]

I've submitted my Asus zenfone d to the service operator here in our city(Solapur). Till today its about 20 days and the problem of my phone's display isn't resolved. They told about replacing the display but they didn't make that yet. My phone is in the warranty tenure and they aren't responding on the tasks faster and complaining about unavailability of the display in stock. It has been a quite long time from the date I've submitted my phone.

Date of Phone Submitted: 29/12/2016
Date of incidence:20/01/2017
Problem at Customer Service: Regal Computer Service(Asus Customer Care)
Solapur(Maharashtra)
Regal Computer Service Contact No.:[protected]
Expected: Replacement of display as soon as possible.

I bought Asus Zenphone Max on February 2016. For the first couple of months, it was going good. Then in the month of April, the problem with the headphone jack occurred and I took it to the service centre to get it repaired.
Now, in January 2017, suddenly there were series of problems that occurred in the particular set. First, there were certain software glitches. Second and the most important is that the display vanished out of nowhere one fine morning.
So I took the phone to the service centre on 06/01/2017 and they said that they would get it repaired by January 17, 2017. Now when i called them up and also visited the service centre, they were like, "Sir, it's not possible to get it repaired before February, and the phone has been sent to Taiwan for repairing."
Within an year, so many problems occurring followed by such a poor CRM, and the most important thing is I can't use the phone for this long span of one and a half months?!
Who will compensate for that?! What will Asus India to max to max?! Extend the guarantee period?! Is that the correct CRM you guys do?!
It is a shameful act on behalf of Asus India. I would rather claim a new handset against the old one, since a series of problem occurred in that particular set and that too within an year of it being bought.
Here is the details of the handset and the RMA No:
RMA Number: INXX710150
RMA Number of April 2016 complain: INH3640644

Asus claims that zenfone 3 laser has sony camera sensor and 52mp resolution in their own website, but in reality it has very poor camera resolution. When spoken to customer care, they just want it to be repaired rather than replacing the device.
Invoice is attached in image.
I want the mobile to be replaced if there is problem with camera of my device.
If at all every device has same poor resolution image then, how can they have false claim.. Appropriate action to be taken by indian law so that consumers cannot be deceived by such false claims

I request you to please handle this issue carefully with the interest of public.

Such are the devices being sold by flipkart online.

This is the 3rd poor experience with flipkart services..
In my case neither the manufacturer nor service provider nor seller is taking responsibility to solve my issue.

I brought my asus eeebook on last january and this is the fourth time it shows the same complaint... Its screen is vibrating. Due to the complaints i am not able to use the product frequently as it is under servicing for many days.. What can i do?. Please give me a suggestion in this regard at the earliest. Can i replace it with laptop by giving the extra money? I want to repair it or replace it.

Hai,

I bought a laptop of Asus ( A555LF - XX262T With serial No: FAN0CV[protected] on 5 Jan 2016 from Nirvana Computers Calicut.

In the 2 month itself it showed a complaint with its keyboard.I consulted with the company customer care and solved it up.But the problem repeated and again I contacted the service center(AXEL SERVICES, CALICUT). They said that the problem was with its keyboard and as they advised I changed it.But even then it was not working.On their further detailed check up it was found that there exists some sort of damage with its motherboard.I was forced to change it too.

Its display was undergoing some issue and on 5 September 2016 I had to talk with the service center again.They opined to change the display.Now white patches are again appearing on the display.I am really fed up with the issues of this product.It was bought for Rs.40, 000.Almost all the main parts are replaced within the guaranteed period itself..I swear that it is such a worst thing which nobody can ensure the working of its other parts.I can't even believe that a company like yours can cheat a customer.I think its better for me to bring it before the consumer court.
Please do needful Hope for a quick reply.

Regards,

NIJIL R

[protected]
[protected]

I ahve asus zenfone max since last ten fifteen days selfie camera is not working properly, even not getting open n because of that there is lot of problem also from same day huge brightness automatic fluctuation is having in my zenfone max moble. Pls resolve it as soosn as possible. Mainly selfie camera not at all working n auto brightness problem is there in my mobile phone. My no is [protected]

I Buy a Asus Zenfone 3 Deluxe ZS570KL mobile for Flipkart, mobiile performance is good but some times my buying mobile display problem
mobile reached 9.12.2016 at my hand, 11 days after my sim some problem soo restart my mobile then no display on screen thats my problem

i ask replacement request but regected, flipkart helpdesk, but flipkart website 10 days replacement offer, extra two days then problem starting after i go to F! service centre 23.12.2016
please replace my mobile please ( i am using zenfone 4, 5, 6 then 2 and then order zenfone 3 deluxe, And moniters, ) zenfone 3 deluxe very expensive mobile
so replace my mobile
RMI no 1NH66C0090, SERIAL NO . G9AZCYO8K143XN8

Serial No. F9AZCY29W897
RMA No-INUK6A1393
Sir I had ordered charger but due to some reason i am unable to recive the charger. So thats why I want to cancel my order. Because due to this registered RMA I am unable take other services of asus... so sir please take action on secundrabaad servicd centre that they cancelled my order ..so that I can take asus service in future ...but sir they are continuing ignoring my call.sif I have call record that I can proof they are not taking my issue seriously.

On Fri i.e 2nd Dec 2016 i took my phone to service centre since it had a partial touch problem, they diagnosed it with out the job sheet and they told the full touch and screen has to be replaced it would cost me around 4000+ so I asked for the negotiation, so they told they have to contact the ASUS in this regards so i told okay & took back the phone. I was using the device as usually but all of a sudden the 80% battery was shown as 4% and the device was switched off, after which it was neither charging nor switched on, it was only vibrating very often.
After this is called the service centre they told to get the phone for the diagnose, I took it on 3rd Dec 2016 initially they told it has battery problem later they replaced it with the test battery and they told its working fine when I asked the same can I have a look at the device AS soon as the power supply was removed the phone was switched off so I asked what is it if the phone has 70% why was it switched off they again told need to check it, since I had not taken the data backup I waited for 3hours and took the back up and submitted the phone after I got the job sheet.

Got the call from the service centre they told to replace the parts it would cost 16000/- I asked for what they told touch screen alone with the motherboard has to be replaced, when I asked the reason why is it so it was working fine when I got my pone yesterday and you have diagnosed it also why didnt you say the same on the same day? they told the IC is corrupted so the whole motherboard has to be replace, I told its the fault from my side, since I have not donr any sort of damage to the phone it was in my hand only, it was you people who was diagnosed it after which it stopped working, so I want my phone as it was working on the 2nd Dec 2016

The phones that support native VoLTE to be used on Jio’s network must have these three things.

1: A chipset capable of establishing a secondary bearer for IMS. In english (:P) a VoLTE enabled chipset.
2: A radio interface library, that has been coded to interact with the VoLTE hardware and expose VoLTE calling, management and reporting APIs so that the phone OS can communicate with it.
3: An Operating System that has support for detecting and calling the VoLTE APIs exposed in the Radio Interface Library.

The chipset vendors like Qualcomm, Mediatek, HiSilicon etc provide the VoLTE enabled chipset.

The Mobile manufacturers like Apple, Samsung, LG, HTC etc provide the Radio Interface Library.

The OS vendors like Google (Android), Apple, Microsoft, Ubuntu Touch etc provide the VoLTE dialers.

By this post, it seems that we have the requirements 1 and 3. We need 2, that is the radio interface library, which needs to be provided by Asus.

Asus making us fool by giving reply that zenfone max doesn't support VoLTE

This is to inform tht ASUS MAX 2016, 2g ram, 32gb memory version mobile, which have the serious network issue, which ASUS is denying, Its 4G network continuously disconnecting in every 10 sec or m1 min, so this is not a network provider issue as its JIO, its problem with the ASUS max handset which ASUS is completely denying to rectify as according to them its network provider issue then how come the same sim card is working perfectly fine along with the lenovo, moto and many more i tried all of them as much i can do . please take some action against them ... and for new buyer go for other brands as this mobile really sucks, because forget about VOLTE they cant even provide constant 4g network, ,

NOT at all committed to customers just trying to get rid of issues as soon as possible . not that much technically sound persons available. i had issue with asus 970 pro gaming aura, other board in installing amd radeon asus hd6670 graphics driver they didnt even tried to solve issues .. just asked me to do some basic things it didnt solved . but i managed myself to rectify . I am far better than their technical support

I am using ZenFone max(ZC550KL). But it is not support volte.I want to fone without internet by Jio seem. So I request to upgrade lte to volte. The rate of this mobile set is very high(14000/-). But there are no Volte facilities . Please update this system from lte to vote system in my new ZenFone max(ZC550KL) mobile fone. Please.--Kinkar Adhikari([protected]).