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Asus India Complaints & Reviews

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Last updated Feb 24, 2024
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Asus India reviews & complaints page 35

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J
jopzz
from Bengaluru, Karnataka
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Display

Address:Idukki, Kerala

My asus zenfone 2 laser 5.5 is showing a display complaint from today morning onwards. It happend suddenly. While im checking my messages my display started showing the problem. There are many line vertically and some horizontally. And the screen's 3/4 part is of one color and the rest on another. Sometimes the screen starts vibrating and its very difficult for me to read. I brought my phone on february 2016. Im totally unhappy with this....
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Address:Akola, Maharashtra, 444001

Sir/ madam,

I had purchased an asus zenfone 2 ze55 1 ml from muskan on 06/11/15. Since its purchase i have send my cell phone to authorised service centre saffalya computing, tilak road akola. For the same problem that is the sim card slot 2 stops reading the sim card. Last 2 services were provided free of cost and i was asasured that the problem is solved. But again the problem recurred on 29/10/2016.
I tried to contact...
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N
Nenapina Naavika
from Bengaluru, Karnataka
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Phone hanging

Address:560078

Hi i purchased a asus zenfone 3 through amazon.in from last month phone got hanging problem so i submitted to asus service centre (re generesis) 25 days they are taken to find out the problem. still phone is not repaired they are saying that phone is water damaged... please support us for a better service or replace your product as soon as possible......
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Address:Bangalore Urban, Karnataka, 141001
Website:www.asus.com/in/ and www.flipkart.com

I bought this zenfone selfi asus_z00ud zd551kl from flipkart on[protected] and which was delived on 14th nov and after a week ago once i took out the mobile from my pocket the display glass was cracked and the company asus specified that it is gorilla glass 4 as its very much strong it can break easily. When i went to asus customer care f1 infosolution & service center pvt ltd, #58-a model gram, near kocher market chownk ludhiana, ravinder....
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Address:Nashik, Maharashtra

Subj : changing of new mobile set asus zenefone max (Flipkart.com order od[protected]

Dear sir,

I have purchased one asus zenfone max (Black, 32g😎 mobile from your flipkart just before one month. Details of order given below as per trailing mail.

Now i am facing one very critical problem in my mobile. The problem is colour combination, screen & display colour is not natural also no...
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V
Vinod Sapkal
from Edakkulam, Kerala
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LTE not supported

Address:695582

I am Asus Zenfone 2 user and I have reliance Jio sim but I doesn't support the VoLTE I asked to reliance they said company will give an update to support theVo LTE.
Please assist me to activate the VoLTE system at my mail I also check for the updates or any other available software of the Asus but there is no software to configure 4G sim in device . The reliance Jio voice is inbuilt app is also having problem to configure the VoLTE...
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D
dr.avi
from Kolkata, West Bengal
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Notebook t100ha

Address:781022

I own a transformer series t 100 ha notebook. I bought it 6 months back.. I was having some some issue regarding touch and camera issue. I gave it to asus service centre. They took more than 1 month to solve the issue. Now the touch problem is solved but they could not solve the camera issue. The system is a bit slow too. I suspected from the earlier my product was a bit faulty may be.. I felt so because when i tried to register my newly...
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T
Tahir786_in
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Concern with Asus Zenfone Max

Address:560078

Hi Team,

I am very disappointed on buying the Phone IMEI # [protected]. I bought it on 11th Oct 2016 only to realise the very next day, 12th Oct 2016 that its receiver has a problem. I did the initial trouble shooting which didnt help. I wasnt available until today as I had to be out of station on business purposes. Now that I am in Bangalore and the phone is less than 15 days old, I decided to go to service center and...
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Address:695015

My name is Adil.i am staying in Trivandrum, Kerala.I bought
an Asus_ZOOLD Zenfone 2 laserZE550KL through flipkart on[protected].
Last monday[protected] i kept my phone in my pocket and when i took
it out it was in a broken condition.It has been only 4 months since
the purchase.When i went to the Asus authorized service center they
told that the complaint does not come under warranty.In spite of
gorilla...
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R
rk13894
from Mumbai, Maharashtra
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Zenfone 2 laser

Address:530017
Website:www.asus.com

The phone doesn't have any battery backup, phone can't charge the battery, instead the remaining charging is being reduced when kept to chatge, given in service centre, the took 1800/- changed new battery, and another tine 500/- for hardware problem, but no use, waste of buying, out of 12 months phone is in service centre for about 4 months. I hardly used mobile. Please make some solution....
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G
Gp12345
from Jamshedpur, Jharkhand
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Asus zenfone 2 4g 32gb silver

Address:831001

The above product was purchased through snap deal through online purchase. The product was given to service center at jamshedpur to repair defective speaker along with invoice. Now the service center is asking for order confirmation mail when this online order was done & it was told that it is required by asus company for repair under warrantee. At last i could trace a old mail having confirmation of delivery. Even as per service center that...
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K
kuriappy
from Thiruvananthapuram, Kerala
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Asus zenfone-2 mobile set after 20 days it is not repaired

Address:Thiruvananthapuram, Kerala, 695003

I have purchased an asus zenfone-2 mobile set seriel no. Fbazcy07l803 on 16th marcht 2016 from flipkart. The above set has not been working, because of the charging problem.
I have contacted asus service centre trivandrum on 30/9/2016, (Phone no.[protected], who has reported that the complaint is on the charger board. I paid rs.1080/- for replacing the charger board. This is the 20th date and still it is not repaired...
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Dr. Satender Saraswat
from Delhi, Delhi
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Defective phone needs replacement - ASUS Zenfone 2 551 ml

Address:122001
Website:www.asus.com

Sir,
I got ASUS Zenfone 2 in January end, thinking its a great phone and features are amazing. But when I started using it, the reality kept ushering over me. In not less than 2 months, I had to take it to the customer care. That was a minor problem then but was the beginning of the bigger ones. Whenever I update the system status software, it starts to show trouble. It starts misbehaving. It hangs, the light fluctuates, touch stops...
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S
sarbjeet jagraon
from Ludhiana, Punjab
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund for my mobile phone

Address:Ludhiana, Punjab, 142026
Website:snapdeal.com

Hello sir madam i complaint with asus mobile i buy this phone the company from snapdeal.com the company give mobile but they forget to data cable charger earfone etc. mobile accessory i gave complaint customer care gave 500 back but in there this product is not available or when i buy another website or this sit its so expensive

i need refund ... this is my mobile number [protected]...
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R
Rajnvkr
from Morjim, Goa
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Delay in services w. r. t computer hardware

Address:403507
Website:www.asus.com/IN

I had purchased asus motherboard from flipkart 2 years back.
ii started giving problems 2 months back.
i took the board to the service center in mapusa and they sent the board to asus company in mumbai for repairs.
They said it will come in new weeks.

After 3 weeks i got the board and it had the same problem.
so i took the board to the service center and they sent it back.
they said it will...
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bububera
from Jaipur, Rajasthan
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Claim about my zenfone 2

Address:Jaipur, Rajasthan, 303807
Website:www.asus.in

Hon sir, i've purchaged asus zenfone 2 on 7th november, 2015.but, 1 year warranty having from that date to 6th november, 2016.asus helpline told me warranty 've finished on june, 2015.after that, i believed that..in warranty period 3 times problem comes & also sort out it.after warranty, i've checked another problem.they refused to help me.so, very embarrassed about this company.even uploaded only 2 repair status...another 2 status is where?in...
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B
balluu
from Delhi, Delhi
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Asus zenfone 2 mobile phone hanging issue

Address:New Delhi, Delhi
Website:asus india

Dear sir,

I bought a new ausu zen phone 2 on 07th of sep. 2015. I had visited service center several times. Now, recently i have deposited my phone on 5th of sep. 2016 and recived on 8th of sep. (Out of warranty), now i am tied to visit again and again your service center. Asus zenfone 2 hanging issue has not been resolved by the service center since last one year. They have changed several times the mother board of my phone....
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A
Akshya Kumar Pal
from Delhi, Delhi
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Regarding non-cooperation to repair my laptop

Address:Khordha, Odisha, 751019
Website:account.asus.com

Dear sir

It is great displeasure to say that, i had purchased one asus laptop, model, x554ld, c3, 2gb, 5oogb, dos on 15.06.2015 and this laptop was totally damaged on 26.12.2015, which was repaired at f1 info solutions & services private limited, plot no. 100, first floor., saheed nager, bhubaneswar-7. The same time i had complained about the battery backup of the same laptop, it is only showing 25-30% always, the system is...
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V
vijju nani
from Delhi, Delhi
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Service

Address:Hyderabad, Andhra Pradesh, 508207

I have given my phone to service within warranty period. At the time of handover to service centre mobile camera is working good. And now its not working and they are saying that internal damage happened in your device and front camera is damaged. What i have to do know? Their person also checked the phone camera at that time and its good at that time and after 3 days i got call from them saying your cell front camera is damaged. and now...
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S
Sohomroy
from Siliguri, West Bengal
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Hinges are broken due to poor quality product

Address:400058
Website:www.asus.com/in

My Asus notebook hinges have been broken when I was closing my notebook.The reason behind this might be-Hinges were jammed due to poor quality product used by manufacturer and other parts like LCD bezels/covers got affected for this.
The product is new and it is within warranty.There isn't a single scratch present in notebook and functionality remain same as it had on buying time.
Could you please explain me the reasons:br...
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