Asus India Complaints & Reviews

Dear Sir/ Mam,

My Asus Zenfone 2 ZE551ML mobile was stolen in pickpocket yesterday, 06-Dec-2016, around 10.30 am at Mahatma Gandhi Road Metro Station, Kolkata.

Following are the product details :

FSN: MOBE6CG6JGMYDZAS
WID: VJ27916
IMEI/Serial No: [protected]

Billing details are as follows :

Seller : WS Retail Services Pvt. Ltd (bought from Flipkart)
Order ID: OD[protected]
Order Date:[protected]
Invoice Date:[protected]
Invoice No : # BLR_WFLD[protected]

I humbly appeal to you to consider this case on priority and help me recover the handset as I had very crucial information stored in the phone. I would deeply appreciate if you could provide your assistance in getting it back.

Expecting your quick response.

Thanking You,
Pratyusha Dutta Ray
Mb : +[protected]
Email : pratyusha.[protected]@gmail.com

We all know that the volte is a much required feature in india and it is available in almost all phones available in market today, it is also hardware dependent. But some manufactures chose not to update the phones even if the hardware supports volte and unfortunately asus is one of such companies.
To fully understand the ignorance of the asus towards their customers i will give an example, samsung j7 2015 & moto g3, moto x play etc are some of the devices which was launched along with the most of the zenfone 2 series these phones has volte enabled out of the box but for asus with the same specs and price we paid we were denied with this feature! After all the primary function of a phone is for making calls!! And volte is required for making calls directly from our default dialer on jio network. Instead of giving an update they has responded to this matter as the due "hardware limitations" it is not possible to update the feature. But we all know that the hardware is fully volte supported. And the solution they give us is to use jio4g voice app, this is when we don't like to use bloatware in our phones! We are using an additional software for calling only because the asus decided not to update the volte feature.

Please consult with asus technology pvt. Ltd. (India) to get resolve this issue asap.

ASUS's website clearly claims that ASUS Zenfone 2 (ZE551ML) can record videos 1080p and 720p at 60 frames per second (fps). But when I bought this phone, I realized there's no such option to enable 60fps. Rather the phone records at 30 fps and below. I tried methods like factory reset. This phone used to record at 60 fps but the update patches have simply removed it. They've also changed the spec sheet after I purchased this device. And now it's a disaster for me. I want ASUS to provide a software update to re-enable 60fps capture.

I have asus_z00ad (Ze551ml), date of purchase[protected], but within 10months i started facing displayed problem... For that i went to asus authorized service centre in ahmadabad and fixed it. After that on dated[protected] some charging problem occurs in my phone exactly after one year one month...
I submitted my phone in same service centre on[protected] firstly they said phone battery is dead is need to be replaced... And they replaced it. After replacing battery they called me for delivery of my repaired phone... But when i checked phone there it's not working there... After rechecking servicing centre team saying its mother board is having problem... It's need to be replaced...

I'm not able to decide what's going on... They simply cheating and making money.

Kindly suggest.

Regards
Bhupender singh
Phone no= 91 [protected]

Respected sir/mam
i have purchased this asus phone 09 months before. from the very first day i am facing the problem with the sound system (incoming calls). i have already contact with Asus service center meerut 2-3 times but they refused to solve my problem. Then i talk with customer care about my problem but they also denied. i have talked with the customer care 3-4 times.
i shall be highly thankful to you if you will solve my problem. because its very difficult to hear voice of incoming call. phone is having hanging problem as well. please sort out my complaint.

Name: Gaurav kumar
email: [protected]@gmail.com
phone number: [protected]

I am using Asus ZenFone max zc550kl Mobile from past 5 months. I have a warranty card. 5000msg Battery is getting drain quickly in hours.From 2 days moBile battery is not getting drain even 1% instead o[censored]sing continues data for 2 hours. After I restart my mobile battery is getting down to 25 to 30%. Can I replace my mobile with new one or company will replace battery with new one.. Plz... Reply me fast as soon as possible.

I bought ZenFone laser2 one year back. After 2 months my sim slot 1 stopped working. So i started using sim 2. After few months when i took it to service center he changed my motherboard. One week after that my phone got switched off and was not starting. Then i took it to service center he again changed the motherboard. But after three days again same problem is occurring.

Subject :issue for an motherboard in asus zenfone 2.

Dear sir / madam,
I ishwarlal gupta, boughtan asus zenfone 2 from flipkart 15 months back.in same day there was an issue in detecting memory card, and later there came the problem that my mobile get hanged frequently.in which i have just used my phone for whatsapp, facebook and instagram and nothing else. And now after fifteen monthson 06th november 2016 (Sunday) my mobile stopped working; the screen got blanked, it only shows the charging indication sign on screen.
The next day on 07th november 2016 i hurried to asus service centre and they kept my phone for one day; and flashed the mobile; because of which my now my phone is dead. And the service centre people are saying that the problem is on motherboard which will cost 10, 488/-
Before i gave my phone to the service centre; atleast there was showing a sign of charging on the screen; but now the phone is fully dead.
Now i just want my phone to be repaired or replaced by the company. And you’ll are the responsible for the same and for the lost of all my data on the phone… as how can such a big company can use a cheap quality of motherboard…?
I just want my phone to get repaired or replaced …. And if i am not getting this work i will make this issue viral and register a complaint against your company.

I am sending the details of the phone with the scanned copy of the phone details box.

Please take a note on this and reply me as soon as possible within a day…
Thank you…

Serial no. – f6azfg18t652.
Imei1 no.- [protected].
Imei2 no. – [protected].

My email id – ishwar. [protected]@gmail.com
My email id2 – [protected]@gmail.com
Mobile no. – [protected].
Mobile no. 2 – [protected].

I bought phone in sept 16 found signal problem. Give it for repair to authorised service centre. But proble is not resolved. So i again give it for repair to authorised service centre. I still have problem with this phone. It frequently looses signal and every time i have to disable and then enable Sim. My SIM is working fine in my old micromax phone but not in Asus ZEN MAX. What should i do. I want to get my phone replaced. Can i file legal case against Asus.

Asus mobile ordered on[protected] zenfone max imei number [protected] touch not functioning and also front speaker not functioning. purchased through flipkart. please forward my complaint to nearest service center in rajahmundry andhrapradesh, and resolve the problem as early as possible.please let me know the nearest service centres to reolve my problem.

This email is to bring to your attention on how unhappy and unsatisfied i am with the experience with asus customer service. I would appreciate your patience in reading through below and help.

I have called customer care many a times but there is no proper response, the phone is having problems since 3 months now, everytime it starts automatically, the battery does not get charge properly. When i saw checked online about asus zenfone 2 i came to know that there are issues with the mother board.

I request you to service my mobile or replace the mother board, i bought this mobile exact 1 year before, and you must cover this in the warranty since there is no proper response from your customer service.

Awaiting response from you.

Regards,
Piyush
[protected]

Regarding my zenfone3 service is totally delay in service centre. I gave my phone for service on 4th november and got the reply that engineer will look into the device and call for confirmation about the price of service but i did not receive any call and again i call on saturday to double check they have tried my mobile and since not reachable they have kept hold, this is ridiculous, i have given. Alternate contact to reach but hesitate to call that no. Finally i confirmed for the price but till today i did not receive any call from them when i receive my phone really no idea. They are authorized service dealer for asus only right why cant they keep stock of spare parts. This is totally time waste. I calltoday to know aboutthe status but no one is answering... Service dealer is f1 infocom solution anna salai address.

Myself Rakes. I have bought a Laptop from Asus and have paid for my warranty extension and till now it hasnt been activated. I have contacted the customer service and no one has helped me resolving the problem. I have sent so many mail regarding the issue to concerned people but no one cares. Now my laptop is not working and i need to repair it. Asus helpline is not taking care if the problem. I am a helpless customer who needs an assistance. Please help.!!

I have bought a new Asus Zenfone arround may or june, since the date of purchase this product is giving me lots of trouble. In august they (Ess kay Services, Janak Puri service center) have changed the mother board of my mobile. And now since 24/10/2016 my mobile is submitted in Ess Kay services, but i thinks these guys are not interested in resolution of this problem. Every time when i visited their service center that guy Ojha says, "part is not available and we don't know how much time it will take, contact on our toll free".

now I want to tell you just one thing, i dont want that garbage back, i have spent 8500 bucks on this garbage product and Asus guys are giving me this kind of poor replies. Now i dont want any service repairing is that mobile, i want my money to be refunded, otherwise guys i am also from customer service industry, i know how to handle this kind of matters.

agar thodi si bhi sharam bachi hai to give my money back or replace this product with the new one.

Akshay
[protected]
[protected]

My asus zenfone 2 laser 5.5 is showing a display complaint from today morning onwards. It happend suddenly. While im checking my messages my display started showing the problem. There are many line vertically and some horizontally. And the screen's 3/4 part is of one color and the rest on another. Sometimes the screen starts vibrating and its very difficult for me to read. I brought my phone on february 2016. Im totally unhappy with this. Please make a solution to my problem.

Sir/ madam,

I had purchased an asus zenfone 2 ze55 1 ml from muskan on 06/11/15. Since its purchase i have send my cell phone to authorised service centre saffalya computing, tilak road akola. For the same problem that is the sim card slot 2 stops reading the sim card. Last 2 services were provided free of cost and i was asasured that the problem is solved. But again the problem recurred on 29/10/2016.
I tried to contact the service centre but it is closed due to festive season since 4 days. Today again i tried to contact them but they said that the service centre will open on monday. My cell phone was purchased on 06/11/2015 so it is still under warranty but on monday the warranty will expire. I requested them but they denied the request. Kindly look into the matter and do the needful. I am uploading the photos of bill and phone imei and product details.

Hi i purchased a asus zenfone 3 through amazon.in from last month phone got hanging problem so i submitted to asus service centre (re generesis) 25 days they are taken to find out the problem. still phone is not repaired they are saying that phone is water damaged... please support us for a better service or replace your product as soon as possible...

I bought this zenfone selfi asus_z00ud zd551kl from flipkart on[protected] and which was delived on 14th nov and after a week ago once i took out the mobile from my pocket the display glass was cracked and the company asus specified that it is gorilla glass 4 as its very much strong it can break easily. When i went to asus customer care f1 infosolution & service center pvt ltd, #58-a model gram, near kocher market chownk ludhiana, ravinder. [protected]@f1services. Asia for that they told me as per their policy they will treat it as damaged phone and will treat as cash service and can not continue under warranty for replacement of the same. They made a cost of 5000/- bugs for replacement of screen. As it is screen quality issue they didn't turned up for same. Then it was under returned period i then made request to flipkart for the return the mobile as it was having quality issue that gorilla glass 4 is cracked but how come gorilla glass can be cracked so easily. Then flipkart also denied for replacing... Now where to go it was the big mistake ever i bought product online the duplicate market filpkart.. It was huge lost of 15, 000/ —

Then after a long period of time my friend told me to log a complaint for the same as you can only make way out to help me in my problem i am facing.

I have a faith in this fourm will make saome way out to help me

Subj : changing of new mobile set asus zenefone max (Flipkart.com order od[protected]

Dear sir,

I have purchased one asus zenfone max (Black, 32g😎 mobile from your flipkart just before one month. Details of order given below as per trailing mail.

Now i am facing one very critical problem in my mobile. The problem is colour combination, screen & display colour is not natural also no clarity, it's looking fed-up colour.

So, it is requested to you please change my mobile set & give me one another new set of the same.

Your prompt action would be highly solicited.

With regards,

Tarun debnath

Customer [protected]

Flat no. 10 (2nd floor) century apartment, gandharv nagri stopage opp. Arnav sweets, near auto stand gandharv nagri, dutta mandir road, nashik, nashik, maharashtra 422101 mob : [protected] / [protected]
Mr. Tarun debnath flat no. 10 (2nd floor) century apartment,
Nashik - 422101
Maharashtra

Mob : [protected] / [protected]

—

From: flipkart.com
Sent: tuesday, september 20, 2016 7:25 pm
To: tarun debnath
Subject: invoice copy and delivery confirmation for flipkart.com order od[protected].

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Hi customer,

We are pleased to inform that the following items in your order od[protected] have been delivered. This completes your order. Thank you for shopping!

Seller: supercomnet

Asus zenfone max (Black, 32 gb)

Quantity

1

We have attached your invoices should you need them in the future.

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Continue editing discard

Sat 17-sep-16 11:47 pm

To:

Tarun debnath;
...

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Sat 17-sep-16 11:47 pm

You forwarded this message on 19-sep-16 9:56 am

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Hi customer,

Greeting from flipkart!

Supercomnet has shipped 1 item in your order od[protected]


You will receive your shipment by wednesday, sep 21, 2016


The shipment was sent through: ekart logistics
Shipment tracking id: fmpp[protected]

Track your shipment

Tracking id may take up to 24 hours to get activated.

The following item has been shipped:

Seller: supercomnet

Asus zenfone max (Black, 32 gb)


Item price
Rs. 9999.00

Qty

1
Subtotal
Rs. 9999.00

Delivery by wednesday, sep 21, 2016

Amount paid rs. 9999.00

The shipment was sent to:

Customer [protected]

Flat no. 10 (2nd floor) century apartment, gandharv nagri stopage opp. Arnav sweets, near auto stand gandharv nagri, dutta mandir road, nashik, nashik, maharashtra 422101 mob : [protected] / [protected]
Mr. Tarun debnath flat no. 10 (2nd floor) century apartment,
Nashik - 422101
Maharashtra

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I am Asus Zenfone 2 user and I have reliance Jio sim but I doesn't support the VoLTE I asked to reliance they said company will give an update to support theVo LTE.
Please assist me to activate the VoLTE system at my mail I also check for the updates or any other available software of the Asus but there is no software to configure 4G sim in device . The reliance Jio voice is inbuilt app is also having problem to configure the VoLTE system only on Asus Zenfone 2 laser handset. So please assist me to configure the reliance Jio sim or provide update . Because my calling is not working and I'm suffering lots of problem.
Thank you.