Asus India Complaints & Reviews

Dear Sir / Madam, we have purchased Asus mobile phone in the month of 29th may 2015 and during this period the problem of screen display were found many times and further we have got solved through customer services. but this time customer support team is not accepting a services because warranty period has end. problem of same is remain same and we are facing same problem again and again and there is no such satisfactory results. hence,...

Bought my asus zenphone 2 4gb ram in december 2015 online. But from last two weeks phone is not working properly. When ever anybody calls, sometimes the phone screen gets hanged and i m unable to receive the call. Similarly some times after attending the call, when i want to cut the call, the screen gets hanged, resulting in unabling to cut the call. Thirdly, the sometimes while opening the lockscreen, remains hanged for several minutes....

Sir,
I had bought an Asus Zenfone 5 mobile a year ago.From the beginning itself I was having issues with the battery life of my phone.I don't charge my phone all the time nor any serious damages has been done.The battery lasts for maximum a day with normal usage and only a few hours with more frequent usage.It is pretty much annoying to charge the phone in intervals of few hours.It also heats up pretty fast on continuous usage. The...

Purchased this mobile on jan 15, had problems of otg, wifi, dislpay and many, gave to service center on feb 8 it touch solutions. that service center gave my mobile after a month and problem didnt solve faced the same issue. gave to new asus service center on april 20 and they are with my mobile for 10 days and ordered spare only on april 29, and still with mobile. i am facing many problems but this company not doing replacement or refund....

I bought a asus zenfone 2 ze550ml from flipkart on july 2015. Its having several issues from day 1 when i purchased it, sim slot was not supporting, then i replaced it with new one.
Now again its automatically switched off and is not switching on,
i showed it to service center on april 2016 they denied it to take under warranty because motherboard has a small spot which they were saying that its a water mark. They showed it...

Hello,

Hope you are doing well after harassing and oppression treatment with your loyal customer.No offences with the reader of this mail but buying an asus zenfone 5 was the biggest mistake which i ever made . Your company provide the worst product and hell customer support in the smartfone industry. I trusted asus 2 years back when it was new in indian market of smartphone and i made my investment and bought asus zenfone...

Hi, I recently bought a ASUS Zenfone 2 from Flipkart. I have facing problem in my mobile auto call drop and incoming outgoing issue. This Issue only in Sim 1. Sim2 working good.I complaint many times to ASUS via call and email. I tried all solution said by customer care asus but not solved issues in this mobile. I m disgusting about ZenFone 2.
Configurations:
CPU - 1.8Ghz
RAM - 2G
Android version - 5.0...

I had purchased "asus zenfone 2 " mobile on 10th august 2015. After purchasing it i have visited thrice to the service center for the same board(Hardware) issue till march. Now again same problem has arise in my mobile phone as on 24th april and i have to visit again.

Their quality of service and repair is not up to the mark. My request is to replace the handset, because the same issue is going to arise in future again and...

I have purchased an asus zenfone-2 mobile set on 16th august 2015 from the authorized dealer; alif mobiles, alif communication, penta menaka, shop no-81, shanmugam road, ernakulam -31 for rs 20, 500/-. The above set has not been working for the last 2 weeks. As directed by the dealer; alif communication, alif communication, penta menaka, i have contacted asus service agent at cheriya parambu, kadavanthra who has reported that the complaint...

I had bought an asus xonar u7 on may 2014 and the warrant is for 3 years, soon after 6 months it started showing complaints and i contacted customer care and it was said that it was because of driver problem and to reinstall, the problem still persisted and i ignored it and by march 2016 i contacted customer care and they confirmed that warranty is for 3 years and told me to give the product to the service centre for repair/replacement. Now...

I am the owner of asus zenfone 2 laser for the past 2 months, i was a big fan of the zenfone laser series. Firat month i was fully 7satisfied with the phone. But aftwler 1. 5 months my phone had a slight fall nd "the gorilla glass 4 shattered" i cant beleive it.A popular mnc company like asus cheating poor customers by bluffing things like so nd so.. My display is not working properly, the service centre tells me display has warrenty but...

I submitted my mobile to allahabad asus service centre with job sheet no 2092 on date 07/03/2016 and today is 19/04/2016 during this long period they are not fix my mobile motherboard related problem and still my mobile is on the service centre. I go to service centre 6-7 times but every time they make a new excuse.Dont know why ASUS hire such faggets and see the dream to become a leading brand in INDIA. If any solution exist please contact...

Dear sir, so far I bought 3 Asus zenfone via Flipkart because I liked its features and its nice functions. Among these mobiles i found so many problems with the second mobile Zenfone laser 2 500kl, I took first time to service center and there they accept & returned me after some days with new touchscreen. But real problem started then that the screen replaced by them was not a genuine gorilla glass one as it breaked even though I didn't...

Hi sir,
i bought asus zenfone 2 mobile through flipkart. after one month its taking 12 hours time to get full charge. i went to service center in bangalore they said it will cost around 1000rs and will contact you later. i waited two weeks there is no status mail from the service center and thers is no call .after two weeks i only called to service center guys and i asked the status of the mobile.then they forwarded the mail saying...

I went to the service center on 5th april 2016 as my asus screen got damaged.
I came to know that this would be chargeable, so i thought of taking my phone back, so i asked for my phone, he had taken out the back cover of the phone by himself, but now he wasnt able to find the back cover. I was still cooperative and was helping him find it around his table, but he instead accuses me of not giving him the cover at all, in a very rude...

I purchased my mob 6 month ago. in that 6 months i have gone to service center approx 7 times 5 times for speaker issue one time they replaced my motherboard one time they replaced my mic. now again i am facing the same speaker problem. and they again saying to replace it takes 3 to 4 days replace to be done. i am fully stucked in that case they are not providing me a proper solution and not replacing my product.....

COMPLAINT BY ROSHMILA ADHIKARY

ASUS TRANSFORMER BOOK
MODEL No. : T 100 TA – DK 002H.
Product Serial ID No. : EC NOCX 10067749 A.
Order No.: OD[protected] Dtd. 20. 12. 2015.
Item ordered and booked through: FLIPKART.
Invoice No. : F04HSMH16 – 3784 Dt. 21. 12. 2015 for Rs. 26, 275/-
Warranty Expiry Date : 23. 9. 2017
As per RMA No. : INR 6610216 Dt. 07.01.16.
br...

Purchased ASUS ZenFone 2 Laser (ZE550KL) from flipkart.com on 20th December 2015. On the night of 13th March 2016, the phone was kept for charging(phone was fine) and the next day morning after detaching the phone from charger I saw a crack in the internal display. The phone was handled very delicately by me and there is not even a single scratch on it. It wasn't fallen even once nor any accidental damage was ever done to the phone. After...

I purchased the Zenfoen in April Last year, but with in 6month stop working the Screen pad. Same issue raised in 11 Month. And service centre denying to repair because of following reason..
1) He required the TIN No of shopkeeper, Bur as per shopkeeper he don't have TIN no. Let me know is it my foul?
2) How can now i will trust that after repair it will work 6 month also. because last he repair then he run for 5 month.
3)...

A horrible cell phone.
On 25th October 2015 I purchased an Asus Zenfone 2 ZE551ML, for Rs. 17, 500 from Flipkart.(Invoice No [protected]) Within about 2 months the cell stopped working. The main motherboard was defective. Obviously the cell was a defective piece. On contacting the company they flatly said that they would not replace it but only repair it. Flipkart claimed that their refund policy was valid only for a month and refused...