Asus India Complaints & Reviews

I have taken phone 9/11/2014. Model (A501CG) and there now from past 1-2 months battery is draining quickly.
Time to charge battery is 3 hrs and time to discharge when I am using it over wifi then 3-6 hrs maximum. Also if I am not using my phn then too battery is draining drastically. Suppose I am sleeping by 11-12 pm with 80% charge on my phn then when I wake up in morning around 8-9 am, battery is full discharged and switched off.

Please suggest me what could be the possible reason for this.
Also provide me working customer care center details in Pune(Near Hinjewadi) and Mumbai(Near Malad)

Mobile - [protected]
Email - [protected]@gmail.com

I had purchased ASUS zen phone 2 of rs. 20000/-on 3rd of April 2016. The hand set created problem then I had made it return, when d courier boy was come on the next day the hand set was working properly and I told the courier boy the hand set is working. After few days the hand set was again not performing smoothly, like hand set was switched off remained 40% charging. The system is also time to time hanged on. Previously I had used ASUS zen phone 5 which is performing good, so again I have ordered the same company with 4gb ram but this time I was cheated. If is it possible to change the hand set I will be obliged.

I have purchase asus zenphone 2 last months. Worth rs 17999 from flipkart. Now that phone got a problem within one months only it get automatically switched of and now it shows error while restarting and when i call to customer care they said me to go to service centre they will repair the phone but data will be lost and that data is too important for me. Iwant that i should get compensation of my data lost and i want my phone will be replaced.

Asus zenfon 2 laser is the worst mobile in the world. It have lot of problem first of all its mobile charger not working never. Its gives lot off hangout problem screen. Its is not charged by other charger. I was gone to service center in delhi.
He replaced charger adapter but after few days its not working again with in 15 days. Next time service center employee told me you have lost warranty of charger because your warranty period is over. Service center employee always bye pass query they did not work on proper and not do testing. I am getting irritate from this zenfon 2 laser mobile.

Mail people do not response this people
[protected]@asus.com,
[protected]@asus.com,
Loganathan. [protected]@regenersis.com

Hi asus
I am using asus zenfone (Model:as ze551 ml 6j) for past 1 year.In this period this phone have hanging issue for 3 times and given for services (Please see the job sheet 1, 2&3) to authorized asus services center regenersis india private, egmore chennai.

Now again i am facing the same hanging issue while incoming and outgoing calls. So am unable to use this phone (Please see the attachment video). I am totally frustrated with this issue. So, here i request asus to replace this phone with new phone.


Note
I have attached the invoice copy in this mail.

My mobile details:

Model:as ze551 ml 6j
Serial number:f4azfg03t369
Mobile model serial number:fcazfgc25701
Imei no :[protected]
Job sheet-1
Serial number:f4azfg03t369

Job sheet-2
Date:2016/04/29
Rma number:inui641062 (Also job sheet 2 attached)


Job sheet-3
Date:2016/05/19
Rma number:inui650635 (Also job sheet 3 attached)

Asus tech support people given the case id.
Asus case id:a[protected]


I have attached the invoice copy in this mail.


My drive link:
https://drive. Google.com/file/d/0b8eygmkvcf_4sxdsr3zeu0ntbja/view? Usp=sharing

Dear Team,

this is to inform you that I've given my ASUS cellphone for repairing in service centre 1 week back.
When I went to collect my cell they said that spare part is not availble right now and we'll return your cell in August.

My cell have been taken by them and they are sying to return by August.

Kindly help me to get my cell.

plzz check the info about my cell


Name : sahil qureshi

model : AS ZE550ML 1A/Z3560/16G/2G

serial no.: F7AZFG04W344

RMA no. : INF3650346

This phone is not working properly after purchasing.
The headphone slot stop working after ear speaker giving very bad sound phone is automatically going in switch off mode draining battery at high speed
Heat up like hell.
Hang all time even using whatsapp and this phone contain the 2 gb ram what the use of this

If your policy regarding this allow exchange my phone with new one or full refund i am happy to accept

Though out i am biggest fan of your products but this kind of product make me think again

Asus service center have kept my laptop since 20 days... Asus had provided me onsite warranty on 22/04/2016... On asking about laptop they say the problem has not been resolved... Please help me... My laptop model is-x555lj, serial number-f3n0cv08595810e... My name is anand singh
Please take action against asus... I have also called at asus help line number but they too didn't help me out... Take appropriate action against them so that i could get my laptop back..

I was purchased this phone in december'15.. Everything was going perfect.. But since 1 or 1 and half month i'm tolerating one problem... I can understand that mobile can hang when there is so much application and photos etc. But it's internal card is 10gb free.. N there is also sd card in my phone.. So there is no point that phone can hang..
My cellphone is being switch off, whenever i work on it.. N its not 2-3 times... So many times phone gets switch off.

I purchased asus x553ma-bing-sx488b laptop (4th gen celeron quad core processor 4gb-500gb-win8.1 online from ebay. Product no. F1n0cv11481602b. On 28sep 2015. The device hanging after 2 hrs continue usage some times even in 10 mins also. My name is mohd. Hameed. My mail id is a. Hameed.[protected]@gmail.com. Mobile [protected]. Pls suggest me solution. Since purchase i am facing ds even i reinstall os also.

I bought a motherboard of asus thinking it to be the best option. But from that day i am facing a lot of problems.

I gave it to the service center because it had a issue in it but the feedback i got is really worse. So i wanted to confirm that is this the way that a big brand satisfy its consumers?
Its been only 1 month and i am not getting and benefit from it, i would rather say Gigabyte better option than Asus.

I had bought Asus Zenfone 2 ZE550ML /Serial No: [protected] vide Invoice Ref Invoice No : # BLR_WFLD[protected] from Flipkart on 27th Jul 2015.

The touch screen of the is not sensing the touch. It is happening only in the middle of the screen, I am unable to dial for this neither able to do any other network job.

I reside near Panchkulla / Zirakpur area.

The phone is still under warranty period, please help me in resolving the problem.

Asus arranged my zenfone 2 for repairs and was send by blue dart to ahmedabad for repairs and the repairs was completed on same day ie 03.05.2016. Since then the phone is lying at the service centre for the want of reverse pick up by blue dart, neither the service centre is giving any satisfactory reply or asus personnel is expditing the fast pick up by blue dart. I am helpless. Every day i call asus service centre to find out that the phone has not bee reverse picked up today.

Dear Sir / Madam, we have purchased Asus mobile phone in the month of 29th may 2015 and during this period the problem of screen display were found many times and further we have got solved through customer services. but this time customer support team is not accepting a services because warranty period has end. problem of same is remain same and we are facing same problem again and again and there is no such satisfactory results. hence, we are requesting you to please note our request and resolve the issues as early as possible.

we look forward your valuable support.

regards,
Smita Tirlotkar

Email : [protected]@gmail.com
Asus RMA # INUL640594
SN: ECAZFG354016
MODEL NO:ASUS_T00j

Bought my asus zenphone 2 4gb ram in december 2015 online. But from last two weeks phone is not working properly. When ever anybody calls, sometimes the phone screen gets hanged and i m unable to receive the call. Similarly some times after attending the call, when i want to cut the call, the screen gets hanged, resulting in unabling to cut the call. Thirdly, the sometimes while opening the lockscreen, remains hanged for several minutes. I am currently facing a lot of trouble as phone not working properly. Kindly solve the problem by replacing the piece and maintaining your esteemed image to customer.

Sir,
I had bought an Asus Zenfone 5 mobile a year ago.From the beginning itself I was having issues with the battery life of my phone.I don't charge my phone all the time nor any serious damages has been done.The battery lasts for maximum a day with normal usage and only a few hours with more frequent usage.It is pretty much annoying to charge the phone in intervals of few hours.It also heats up pretty fast on continuous usage. The model number of my phone is:ASUS_T00J (A501CG).
It would be kind if an immediate solution to my problem is suggested.

Purchased this mobile on jan 15, had problems of otg, wifi, dislpay and many, gave to service center on feb 8 it touch solutions. that service center gave my mobile after a month and problem didnt solve faced the same issue. gave to new asus service center on april 20 and they are with my mobile for 10 days and ordered spare only on april 29, and still with mobile. i am facing many problems but this company not doing replacement or refund. you asus person make a proper decision and do my needs. old rma number inwf620050, new rma INW3640222

I bought a asus zenfone 2 ze550ml from flipkart on july 2015. Its having several issues from day 1 when i purchased it, sim slot was not supporting, then i replaced it with new one.
Now again its automatically switched off and is not switching on,
i showed it to service center on april 2016 they denied it to take under warranty because motherboard has a small spot which they were saying that its a water mark. They showed it to me. And said its moisture which will not cover any warranty. But it couldn't be a watermark it is like soldering machine spot. And motherboard costing was 12536 while i purchased the phone worth 12995, it means you are looting people.
After 2---3 days phone automatically switching on and off. And is taking more than 12-15 hours to charge,
now i just want to ask you if there is problem in motherboard how is it working again. And how there is moisture in motherboard while phone never dropped in water.
I am looking for your favourable response

Hello,

Hope you are doing well after harassing and oppression treatment with your loyal customer.No offences with the reader of this mail but buying an asus zenfone 5 was the biggest mistake which i ever made . Your company provide the worst product and hell customer support in the smartfone industry. I trusted asus 2 years back when it was new in indian market of smartphone and i made my investment and bought asus zenfone 5 and from there the saga of harassment started .

Harassment saga 1:

I bought asus zenfone 5 from flipkart for rs 10000/- on order date -[protected] and invoice date-[protected]. The phone worked good for 2-4 months after that problem of call drop started .
It was very annoying problem as my important call use to drop in just 2 mins . I contacted asus they said it is the issue of telecom operator so i ran after them but they said no there is issue with phone . But ohh.. Poor asus does not have any service center in panipat. Cmon even cheap chines phone company have there center tire 2 city like panipat but fine i delt with this menace found your hidden service center in gurgaon. Seriously you people call the 1bhk flat in some unknown village as service center . It took me two hours to find that hell place. They made me wait for 2 hours and not even offered seat oops sorry they don't have any. After soo long wait what i got . My phone was given back with just software update. It worked fine for 2 days and again the call dropping problem started and again i started following asus on phone calls and customer acre number.

Harassment saga 2:

In august 2015 finally asus service center told me about pick up and repair service. I availed that service and requested you people for hardware replacement instead of just software update . Pick up and repair service was given and i was given a token number from asus mumbai center and asked to drop that packet at blue dart office . Yes nobody came my house to pick the parcel. I was so cooperative with your company but you people just screwed it. My phone came back after a week from service center after repair . It worked fine for again a month and after that issue of hell call drop started again. I missed a lot of interview call just because of this pathetic phone .

Harassment saga 3:

In last week september 2015 you people told me that you can not provide me pick and repair service again because according to you my warranty was over . Hell man hows that even possible because my invoice date was[protected] but you people have some warranty approval which need to be done to avail this so i get that i maid asus and send my invoice copy and i got the mail the my warranted was approved (I am attaching those mails as proof ) and so i called the service center for pick up an drepair service and my complain was registered between 1 oct 2015 to 4th oct 2015 my not sure about date and i got the empty box on 9 oct 2015 . I got the call from asus mumbai that courier boy wont be able to come my house to pick up the parcel and can i be kind enough to drop the parcel at blue dart office and a token number was given to me which i have to tell at blue dart office i.E token number - 82452. I droped the parcel and that was the last time i was that dabaaa phone.

Harassment saga 4:

Its been whole 6 months now i didn't get my phone back . I have been following your silly customer care center . I have almost called your center 60 -70 times and even memorized your center phone number ..Whats dat yaa . [protected]. Hell i don't even remember my girlfriend number so confidently. You make people wait soo long and then every time i call you center you people have my details check up ...Omg 60-70 times i have given that details check are you people kidding . I even remember the sequence of that details check now. Many times your senior employee put me on hold and then disconnect the call . Does customer mean nothing to you . From past 6 months this rat race is going on this game of hide and seek .. Please i am fed up now . I have called your gurgaon service center 10-15 times they give such a bad response and have even abused me too for calling them .

Case imortant points:

1. According to customer care center they don't have any record of pick up and repair service requested by me in month of october 2015.

2. According to gurgaon service center (F1 infosolution pvt limited) they have not received my parcel and so they don't know any thing about it .

3. According to blue dart panipat they have delivered the parcel to ( f1 info solutions & services pvt. Ltd., 1st floor, raghunath chambers, 1st floor (Right side), opp. Pnb sukhrali, mg road, guragaon-122001. ) .
For which they have given me a receipt i which it is written that parcel is received with a stamp from company an i am attaching that receipt with this mail proof number 1.

4. According to me ( nikhil chawla) . I have send that box with zenfone 5 inside that to blue dart office and i got a token number - 82524 from asus mumbai headquarters and blue dart delivered that box because of that token number because they charge the parcel shipment amount from asus by this token number . Had i not have that tokenb number how would blue dart delived that box to gurgaon service center so one thing is cleared that you people have given me pick up and repair service which people have not recorded and now running from this fact

5 according to asus headquarters mumbai ????????. Lets see what you people figure out.

What i will do if i didn't get my phone back :

1. I will write all this problem and harassment to public forum, on your facebook page, on twitter and other social media platform

2. I will lodge a fir against asus india for stealing my smartphone.

3. I will file a case in consumer court against your pathetic product and worst user experience.


According to me asus has stolen my phone and harassed me . I know i am getting rude to the reader of this mail because he/she has no fault in this case. But just try to be in my shoes for a while to will certainly realize my problem .
10000 rs is not a small amount it was my hard earned money . I am not going to say kindly and please because your management and company does't deserve so.

This mail is not a request better consider it a warning because if i didn't get my phone back i will certainly lodge a fir against asus india . This is high time tighten your seat-belt.


Phone and case detail:

Asus zenfone 5

Serial number :- e8azcy09d155

Case ids. : - a[protected], a[protected], a[protected]

Doket number :- [protected]

Token number :- 82524 . This the only information by which you can track the case.

Find attachment of various documents and proofs to support my case.

Hi, I recently bought a ASUS Zenfone 2 from Flipkart. I have facing problem in my mobile auto call drop and incoming outgoing issue. This Issue only in Sim 1. Sim2 working good.I complaint many times to ASUS via call and email. I tried all solution said by customer care asus but not solved issues in this mobile. I m disgusting about ZenFone 2.
Configurations:
CPU - 1.8Ghz
RAM - 2G
Android version - 5.0