Asus India Complaints & Reviews

I ordered ASUS Zenfone LASER 2 few month back . But Flipkart has delivered me the used Handset because i discoveerd some other people photos from the trash . And my Phone also showing lot of problem with in 3 months . It means the guy who has used it earlier has returned the mobile after facing the problem. And the flipkart people were reset the Phone and sell the phone to me. After using for 2 month only it started showing the charging problem. And few days back i have seen a few pic of some unknown people in my trash, I don't have that much time to visit the service station, Please suggest me what to do...

I purchased a zenfone in aug 15, through flipkart. Ever since i have been having problems. Now. Since the last 3 days, my zenfone is taking a long time to charge.In an hour only about 4% charging. I am using the same charger, original, but i keep getting a message saying, please use only the original charger provided.
My phone was purchased last year in august, hence it is still in guarantee period.

Respected sir,
I have purchased asus zenfone 5 on 09th dec. 2014 from asus exclusive, galaxy computech pvt ltd, e-mall, ground floor, shop no g19, 6 c r avenue, kolkata 700072 at the cost of rs. 12500.00+rs. 300.00 for screen guard.
Sn: e9azcy158067; imei: [protected]; rma no :inh3650354
I have installed a video calling app-imo on 11th may 2016; then it rapidly drained the battery power and switched off, when i recharged, the display screen become black with a hallo of light around and blinking, still phone calls are coming and i was able to receive that.
In this condition i have gone to asus service centre f 1 infosolution & service pvt ltd, building no 2, 1st floor, raja subodh mullick square, kolkata, wb-700016 on 2016/05/12 receipt no: kol 002973. They inform me over telephone that display and mother board are faulty and it is better to purchase a new phone as the cost of display (Lcd) only is rs 7100.00. They took rs 250.00 as diagnostic charge and diagnosed as lcd & mb faulty.
Then a local mobile technician told me that lcd is ok.
Then i have gone to another asus service centre, protech computer, nazrul sarani, siliguri-734001. They said there is no problem either in lcd or mb. When i show the diagnosis of kolkata asus service centre they said, “ooo then we should recheck”. Then they said the mother board is faulty and we may repair without any document and receipt at the cost of rs 4000.00. I have two alternatives, either to purchase a new phone or revive the phone at that cost. After repairing, in the way of my hospital quarter, i came to know that the phone has 8gb internal memory, i immediately call them, they said call on next monday. Next monday they said, with 16 gb internal memory the price will be rs. 9500.00. They did not give me my old mother board. My phone was zenfone 5 with 16gb internal memory. I am in doubt whether my phone camera is also degraded. Still phone is not ringing and loud button is inactive, songs are not heard except with headphone. They said speaker also to be changed which was okay before repairment.
I, therefore, request you to do the needful and take necessary action against them.
Thanking you,
With regards.
Dated: 03rd june, 2016
Dr eyarob hossain laskar
[protected]
[protected]@gmail.com
Perm add: vill - makhal tala, po-bansra, rail stn. Ghutiari sharif, dist south 24 paraganas, west bengal, india, pin-743363.
Temp adds: rambi bphc, reang, darjeeling, wb, india. Pin: 734008.

Mobile frequently hanging during usage.

Mobile purchasing on[protected].

After that i had raise the complain mobile heating, so its to be returned.

They compromised by some tips.

Now again am facing same problem like mobile heating and hanging

Please arrange the replacement.

Regards

Prakash kumar. M
[protected]
[protected]@gmail.com

I have taken phone 9/11/2014. Model (A501CG) and there now from past 1-2 months battery is draining quickly.
Time to charge battery is 3 hrs and time to discharge when I am using it over wifi then 3-6 hrs maximum. Also if I am not using my phn then too battery is draining drastically. Suppose I am sleeping by 11-12 pm with 80% charge on my phn then when I wake up in morning around 8-9 am, battery is full discharged and switched off.

Please suggest me what could be the possible reason for this.
Also provide me working customer care center details in Pune(Near Hinjewadi) and Mumbai(Near Malad)

Mobile - [protected]
Email - [protected]@gmail.com

I had purchased ASUS zen phone 2 of rs. 20000/-on 3rd of April 2016. The hand set created problem then I had made it return, when d courier boy was come on the next day the hand set was working properly and I told the courier boy the hand set is working. After few days the hand set was again not performing smoothly, like hand set was switched off remained 40% charging. The system is also time to time hanged on. Previously I had used ASUS zen phone 5 which is performing good, so again I have ordered the same company with 4gb ram but this time I was cheated. If is it possible to change the hand set I will be obliged.

I have purchase asus zenphone 2 last months. Worth rs 17999 from flipkart. Now that phone got a problem within one months only it get automatically switched of and now it shows error while restarting and when i call to customer care they said me to go to service centre they will repair the phone but data will be lost and that data is too important for me. Iwant that i should get compensation of my data lost and i want my phone will be replaced.

Asus zenfon 2 laser is the worst mobile in the world. It have lot of problem first of all its mobile charger not working never. Its gives lot off hangout problem screen. Its is not charged by other charger. I was gone to service center in delhi.
He replaced charger adapter but after few days its not working again with in 15 days. Next time service center employee told me you have lost warranty of charger because your warranty period is over. Service center employee always bye pass query they did not work on proper and not do testing. I am getting irritate from this zenfon 2 laser mobile.

Mail people do not response this people
[protected]@asus.com,
[protected]@asus.com,
Loganathan. [protected]@regenersis.com

Hi asus
I am using asus zenfone (Model:as ze551 ml 6j) for past 1 year.In this period this phone have hanging issue for 3 times and given for services (Please see the job sheet 1, 2&3) to authorized asus services center regenersis india private, egmore chennai.

Now again i am facing the same hanging issue while incoming and outgoing calls. So am unable to use this phone (Please see the attachment video). I am totally frustrated with this issue. So, here i request asus to replace this phone with new phone.


Note
I have attached the invoice copy in this mail.

My mobile details:

Model:as ze551 ml 6j
Serial number:f4azfg03t369
Mobile model serial number:fcazfgc25701
Imei no :[protected]
Job sheet-1
Serial number:f4azfg03t369

Job sheet-2
Date:2016/04/29
Rma number:inui641062 (Also job sheet 2 attached)


Job sheet-3
Date:2016/05/19
Rma number:inui650635 (Also job sheet 3 attached)

Asus tech support people given the case id.
Asus case id:a[protected]


I have attached the invoice copy in this mail.


My drive link:
https://drive. Google.com/file/d/0b8eygmkvcf_4sxdsr3zeu0ntbja/view? Usp=sharing

Dear Team,

this is to inform you that I've given my ASUS cellphone for repairing in service centre 1 week back.
When I went to collect my cell they said that spare part is not availble right now and we'll return your cell in August.

My cell have been taken by them and they are sying to return by August.

Kindly help me to get my cell.

plzz check the info about my cell


Name : sahil qureshi

model : AS ZE550ML 1A/Z3560/16G/2G

serial no.: F7AZFG04W344

RMA no. : INF3650346

This phone is not working properly after purchasing.
The headphone slot stop working after ear speaker giving very bad sound phone is automatically going in switch off mode draining battery at high speed
Heat up like hell.
Hang all time even using whatsapp and this phone contain the 2 gb ram what the use of this

If your policy regarding this allow exchange my phone with new one or full refund i am happy to accept

Though out i am biggest fan of your products but this kind of product make me think again

Asus service center have kept my laptop since 20 days... Asus had provided me onsite warranty on 22/04/2016... On asking about laptop they say the problem has not been resolved... Please help me... My laptop model is-x555lj, serial number-f3n0cv08595810e... My name is anand singh
Please take action against asus... I have also called at asus help line number but they too didn't help me out... Take appropriate action against them so that i could get my laptop back..

I was purchased this phone in december'15.. Everything was going perfect.. But since 1 or 1 and half month i'm tolerating one problem... I can understand that mobile can hang when there is so much application and photos etc. But it's internal card is 10gb free.. N there is also sd card in my phone.. So there is no point that phone can hang..
My cellphone is being switch off, whenever i work on it.. N its not 2-3 times... So many times phone gets switch off.

I purchased asus x553ma-bing-sx488b laptop (4th gen celeron quad core processor 4gb-500gb-win8.1 online from ebay. Product no. F1n0cv11481602b. On 28sep 2015. The device hanging after 2 hrs continue usage some times even in 10 mins also. My name is mohd. Hameed. My mail id is a. Hameed.[protected]@gmail.com. Mobile [protected]. Pls suggest me solution. Since purchase i am facing ds even i reinstall os also.

I bought a motherboard of asus thinking it to be the best option. But from that day i am facing a lot of problems.

I gave it to the service center because it had a issue in it but the feedback i got is really worse. So i wanted to confirm that is this the way that a big brand satisfy its consumers?
Its been only 1 month and i am not getting and benefit from it, i would rather say Gigabyte better option than Asus.

I had bought Asus Zenfone 2 ZE550ML /Serial No: [protected] vide Invoice Ref Invoice No : # BLR_WFLD[protected] from Flipkart on 27th Jul 2015.

The touch screen of the is not sensing the touch. It is happening only in the middle of the screen, I am unable to dial for this neither able to do any other network job.

I reside near Panchkulla / Zirakpur area.

The phone is still under warranty period, please help me in resolving the problem.

Asus arranged my zenfone 2 for repairs and was send by blue dart to ahmedabad for repairs and the repairs was completed on same day ie 03.05.2016. Since then the phone is lying at the service centre for the want of reverse pick up by blue dart, neither the service centre is giving any satisfactory reply or asus personnel is expditing the fast pick up by blue dart. I am helpless. Every day i call asus service centre to find out that the phone has not bee reverse picked up today.

Dear Sir / Madam, we have purchased Asus mobile phone in the month of 29th may 2015 and during this period the problem of screen display were found many times and further we have got solved through customer services. but this time customer support team is not accepting a services because warranty period has end. problem of same is remain same and we are facing same problem again and again and there is no such satisfactory results. hence, we are requesting you to please note our request and resolve the issues as early as possible.

we look forward your valuable support.

regards,
Smita Tirlotkar

Email : [protected]@gmail.com
Asus RMA # INUL640594
SN: ECAZFG354016
MODEL NO:ASUS_T00j

Bought my asus zenphone 2 4gb ram in december 2015 online. But from last two weeks phone is not working properly. When ever anybody calls, sometimes the phone screen gets hanged and i m unable to receive the call. Similarly some times after attending the call, when i want to cut the call, the screen gets hanged, resulting in unabling to cut the call. Thirdly, the sometimes while opening the lockscreen, remains hanged for several minutes. I am currently facing a lot of trouble as phone not working properly. Kindly solve the problem by replacing the piece and maintaining your esteemed image to customer.

Sir,
I had bought an Asus Zenfone 5 mobile a year ago.From the beginning itself I was having issues with the battery life of my phone.I don't charge my phone all the time nor any serious damages has been done.The battery lasts for maximum a day with normal usage and only a few hours with more frequent usage.It is pretty much annoying to charge the phone in intervals of few hours.It also heats up pretty fast on continuous usage. The model number of my phone is:ASUS_T00J (A501CG).
It would be kind if an immediate solution to my problem is suggested.