Asus India Complaints & Reviews

We bought abovesaid cellphone through flipkart in november 2015 at 920 sector-9 faridabad, haryana 121006. but to our dismay the software of the handset got crashed/hanged and it is not at all working. despite making several attempts at asus customer care on 17th march 2016 .
but in the end we were advised by the customer care executive to approach their service centre at gurgaon, panipat or karnal available in the state of haryana.
according to asus customer care pickup policy is also available but 50km onwards only.
1. my serious question to countryhead marketing asus zenphones is why you people have put on your electronic display boards in the entire faridabad and ballabgarh region when you have not got any service centre in this particular fardiabad and ballabgarh region ?
2. isnt it a malpractise of buisness/unfair trade practise?
3. when you have put on your display boards in any particular region have you ever mentioned that you hold no service center in this region in case of any complaint relating to your handsets mobile ?
4. when approached different shopkeepers displaying your asus boards they were simply laughing and showing their inablility to answer why the company has put the display boards on their shops?
would you please come and throw light on your marketing/misleading strategy?

Very bad expriance, have rched service counter at 5.25 and service executive tolledigisnclosed as its 5.30.
I travelled 3 hrs to reach the center, but with all request Ms Priyankaservice executive was so rude in speaking that makes me feel, i did the lifes biggest problem with buying asus phone

The power button is not working properly. When I switch on the laptop the power button is not lighting. That is there is no indication to show that the system is on or not. That is the indicator is not working.

I am using "Asus Zenfone 5 A501CG" and I bought this mobile in Jan 2015.
For last 6 months I am facing lot of issues in this mobile and I have raised concerns to support team through MyAsus application in mobile.
I used to get a acknowledgement after that I didn't get any response from the support team.

I am writing this since I am not able to use the mobile as every day I am getting new problem with my mobile and I am not in a position to afford a new mobile.

I am very frustrated as I am not getting any response from your side after I have raised concerns many times.

I am facing issue with my Asus mobile for last 6 months and I am raising complaints for last 6 months, complaint numbers listed below,
WTM[protected]
WTM[protected]
WTM[protected]
WTM[protected]
WTM[protected]
WTM[protected]
WTM[protected]
WTM[protected]
WTM[protected]


Finally today I found the service center in Chennai and faced bad experience from the people from the service center.

They simply said that the warranty period got over and you have pay Rs.500 to install software.

I explained them that I am facing the issue for last 6 months and I didn't get any response from Asus. For that they told that they cannot do anything.


Thanks,
Venkatesh S
Chennai
+91-[protected]

I had bought asus ZenFone selfie 4 months back.but it is not at all satisfactory.the phone hangs every now and then and gets heated up even if I talk for 10 minutes.the camera also hangs...resolve my problem as soon as possible.

My Asus zenfone 2 (purchased 6 months ago) starts malfunctioning with random touches . Very much irritated with asus 😬😬

Its not more than 7 month I buy this new laptop ASUS, it has hell lot of problem. Major is it gets shut down soon I connect with internet and start watching a video or browse in net. I am in warranty period but don't know what to do just a waste of money and energy. I need it repaired.

Purchased Note Book Through Amazon Facing Frequent Problems.Visited The Service Centre Thrice Still Another Compliant Hav To Visit Tomorrow.Believing Inthis Company Made Me To Rome Around Service Centres Why The Compliants Has Been Arising Frequently For A New Piece.Bought On 16th May2015, In Warranty Only If Its For 3times With In A Year.After That It Has To Be In The Servicing Centre Most Occasionally I Have To Use.By Selling These Sort Of Products To A Customer Losing Your Loyality.Will You Replace It

Details Of Invoice

THANKYOU
ATCHUTHA PEDIREDDY
[protected]

I have purchased one tablet from Flip cart. The tablet show problem in charging port charging is through Nokia cable as from the receipt day the charger supplied is defective. I have contacted the ASUS service center at Bhubaneswar but They are not replacing the charger as it is not in their service term. I am staying at JAJPUR ROAD around more than 100 kilometers from Bhubaneswar. When the Charging port is not working I have contacted the center and they received the tablet, They return tablet after a month but at home it is observed that the same was not working, I was again approach the service center and hand over the Tablet, After one month they intimate that the tablet is ready but when I approach they told that the charging port is broken due to mishandling. I have told them that I am using mobile and computer but it only happen in the tab. Why you make me clear that the tablet is defective from day of purchase as I hardly handle it only for 2 month. I am astonished on the behavior.Even they have not responded after sending the detail bill as required by them.

Dear Team
I own a Asus Zenfone Selfie fon which I bought 4 months back. Its under warranty .My fon fell yesterday and inspite of huge claims of being a guerilla screen, the screen has broken very badly. I am shocked. Replacement cost is estimated around 5 k .
Y cant i get a cover under warranty and free replacement of screen . Whats the use of guerilla screen then/
Invoice No : # BLR_WFLD[protected] (Bought Via flipkart Dt :[protected]

I ordered a asus zenear headset from flipkart
Having order id: od[protected] on 17 december, 2015 5:57 pm,
Standard warranty of six months displayed on the product page. The
Right ear canal stopped working after 3 months, which was under the
Warranty period. I have been contacting both #asus and #flipkart. This remains unsolved to date. I guess #asus is waiting for 6 months to be over so that the issue is down the drain altogether.
Instead of playing ball with the customer, why don’t either of you take the responsibility or solve this issue? I am really frustrated from flipkart and asus and i am still waiting for a resolution, if it does not get solved by the 5th month which is april, i will resort to legal action. I am left with no other option as of today as both of the customer executive denied about the service. Below is the communication with flipkart and asus showing how they are neglecting the queries of customers. This is how they stick to their promise of providing quality service after selling the product.

From: flipkart customer support
Date: tue, feb 23, 2016 at 1:01 pm
Subject: warranty related [incident: in[protected]]
To: saket.[protected]@gmail.com

Dear customer

Greetings from flipkart!

Order id: od[protected]

This is in reference to the concern you had raised to us warranty related with regards to the product purchased from us that this product has the 10 days of replacement guarantee later any issue to visit service center for 6 months warranty form brand, to claim warranty please visit service center with invoice
.
Please check the below service centre details:

F1 info solutions & services private limited
Saleh center, before sigma mall, behind executive chamber, shanti nagar bangalore- 560027. (8.2km)
[protected]/33
10am - 6pm


Thank you for shopping with flipkart

Regards,
Mussavir shaik
Flipkart customer support

*******************************************************************************
From: asus customer service center
Date: tue, feb 23, 2016 at 6:37 pm
Subject: re: audio cards, country=india, case=a[protected]
To: saket kumar

Dear saket kumar,
Thank you for contacting asus customer service.
My name is pooja sharma and it's my pleasure to help you with your problem.
Please find below the future reference id :-
[case no=a[protected]]

As per policy, services for the accessories will be provided directly from the point of purchase .
Welcome to refer asus support website: http://www.asus.com/support
If you continue to experience issues in the future, please do not hesitate to contact us.
Best regards,
Pooja sharma
Asus service center

I have received a second hand mobile(zenfone2, 2gb ram) on 29-2-16.then i have talk with asus coustomer supporter, they also talk to me i have to contact with flipkart. after 1 day flipkart say to me We will pick the original item/s while delivering the replacement item(s) by Thursday, 03 Mar'16...but still i have not recived the mobile.please do something...flipkart

Dear sir,
Hereby in i have attached a copy of manual recipt of submission of my phone in ASUS service center allahabad as you can see in manual there is no description about any physical or any kind of damage.
Since i submit my phone for repair of sound problem after a while when i contacted to service center for progress on my handset status.EVERY TIME &AGAIN &AGAIN there is no proper &clear response regarding as you could find out that at service center
I am middle class man buy this phone on emi's & i have got a bad response and service of this product .
please its an urgent to carry forward this upto highest authority for my resolving my problem.
Or I'LL have no choice but to got consumer forum for legal action upto it.
what i want is either solution or replacement of my handset.
the response service center allahabad is very low & sub standard so kindly do some action against to this service center.

My Assus Zenfone 2 leser 550 features A SNAPDRAGON PROCESSOR . But i found that its processor is Cortex.. Sometimes it stops working.. So i think this is cheating.. may i get any help?

im asus user from a long time, last year october 2015 i took asus zenfone laser ze550kl mobile piece which is still under warranty period till october 2016…..my fone was hanging too much and geting restarted agian agian frm 2 3 days, immediately then aftr one day suddenly it get switched offf…next day went to asus service center which was there at andheri east gundecha onclave was the registered address but as i went there m getting a big note including the office has shifted to andheri west but as i went andheri west which was the head office which the previous address din included it was head office and not the service center, as i reach andheri west they r tellng me to go back andheri east again some new address of asus service center which was jus so pathetic.i mean if it was such PLEASE CHANGE THE ADDRESS PROVIDDED IN THE GOOGLE OR JUS GIVE THE CLUE IT IS CLOSED FOR NOW..it is horrible..customers r not fool here to travel all the way long till andheri east….in my cell liquid content is been identified and as in we all know any liquid damage or physical damage is not covered under warranty! but the question is how the liquid content can b found in my mobile???????????????? my main matter of concern is HOW THE LIQUID IS FOUND IN MY MOBILE???? please look into it forward and get my complain registered under ur service center and i want my fone get it done as in i havent did anything wid my fone and i am not foool here to destroy my own brand new fone….please u hcekcout what can b done or else i have to tek a bigger action about this thing or get my complain and my fone done...i still din get photocopies from the service center which i was suppose to get thru mail a day back...for dat tooo i wanna file a complain for the persons looking REGENERIS, ASUS SERVICE CENTER ANDHERI EAST

I had approached the Asus service center, Pune for getting my screen fixed for ZenFone2 - ZE551ML. The Asus staff told me the cost for the same would be 4700 INR. However, the sceeen for my phone model(authentic) is available for less than 3000 INR online and with other dealers. The staff of the store is not able to provide any information regarding the discrepancy in prices. Moreover, the prices of all screens are around 5000. This implies that a phone worth 10000 and a phone worth 15000 both have the same screen.
No one from Asus is ready to answer my query and their intention to exploit and mistreat a customer is clearly visible from their behavior and general outlook.

I perches asus zenfone5 on 10.02.2015 Rs.7999 and only 1 year after phone mother board dad on 20.02.2016 and service center repair amount Rs 6, 130 and customer care ask no response after warranty period..
my data and money lose. i will no trust again Brand Name and my asus phone experience is very BED..


Nitesh Kumar
[protected]
jabalpur m.p

I have described the detail yester day, the IMEI1 NO. [protected]/ IMEI2 NO. [protected]. It is very unfortunate that ASUS has also not giving proper after service. I am astonished that the tablets could not be operated more than 2 month. since then that is defective, The service center is not responding properly.Can you give me detail. My contact is
Phone-[protected],
[protected]@gmail.com
Address- Bank coloney, Kaneipur, Jajpur road, Odisha-755019.
Regards
Tarini Prasad Mohanty.

I brought a zenfone selfie mobile by bill no.vly/1774/15 -16 from best ind computers, valanchery on[protected]. The mobile has camera complaint, sound complaint, and complaints in programme..i complainted and given this mobile for servicing( by the direction of company) at axel services, calicut 30/11/2015.Again the same complaint happens.i am far away from calicut by 89 kilometers.Please do neccessary arrangement to solve my complaint.
Roby mon.C.K, Cherakkarottu house, mundakolly, Pookkottumpadam.P.O, Malappuram- 679332..mob.[protected], [protected]

When does my asus zenfone 5 get lollipop update i am eagerly waiting for lollipop update please inform us as soon as possible